Cigna

My complaint is for the very poor customer service I have experience for the last few months and sadly to say my wife has experience this as well and she is employed by your company! I have an ongoing issue from a money order that I sent for a payment on my flex spending account that has been received but not posted and I’ve been getting the run around by your reps and supervisors to be incompetent and this is ridiculous!

I don’t know if you will even do something about it! I just have file a complaint through the BBB! oIm done a frustrated my wife and I have spent the last 2 weeks being hung up on and disconnected with know help at all!

Express Scripts was my prescription drug provider under Medicare Part D in 2021.

However, Express Scripts merged with Cigna and I received a letter indicating informing me of this merger. I am a member of The Ohio Public Employees retirement system and OPERS uses VIA Benefits to assist its members enroll in medical coverage.

On Saturday, November 6 I spoke with a VIA representative and we determined that CIGNA's coverage was more expensive that AARP United Health Care for my prescription drug coverage. I enrolled in the AARP program. 00 per months plus my share in the cost of drugs.

I NEVER ENROLLED IN CIGNA. I was on the phone for nearly 2 1/2 hours trying to speak with someone to clear up this situation. When I finally reached a person she could not help me and told me I had to call a…

They mistakenly processed 2 expensive root canal claims as out-of-network, negatively affecting my annual available balance (not to mention overcharging me deductible). It’s November and I need to have this years dental work done, so I need to know accurate balance.

5 months delay), now just giving me standard replies, with no result. Their supervisor didn’t even apologize! Where should I complain?!

Mind numbing, pathetic service, the automated attendant is nothing short of brutal.

A simple, simple ask to verify my member ID and acct# since I do not have membership cards, I gave up on requesting them years ago.

I call the number and get abused by the auto attendant, get a person finally give all my info and they go that is not my dept and transfers me only for the call to be disconnected

I call back and same exact run around again, this time the transfer worked and I had to give the same info again and you guessed it I was transferred again

Finally I got the person who could answer my question, if the CEO feels this is what customer service should be I would encourage him to try it out for himself, he would be singing a different tune.

Your nurse Erin Casher is an anti vaxer. Not a good look for a healthcare representative.

Also she laughed at a teenager who’s grandmother had passed away from COVID. What a heartless person to employ.

I have left your billing department several messages and supposedly looking into the over pay/ misleading situation but I have not received a call

The reps always disconnect the call

Representatives are no helping me to re- establish my healthcare plan.. All are only getting a pay to answer the phone and can't help with any of the issues, just continue to transfer me to too many departments without correcting my problem

called from a providers office I spoke with NYA ref# 10206205 she sounded annoyed and irritated made me feel bad about even calling on a claim status as this is her Job and I am just doing mine.

I've been seeing Dr. Joseph Leonetti for many years. Without any notice he's been removed from the approved provider list. The office has tried contacting EVERYONE and no one is responding to emails or phone calls. There was NO REASON for this and it's obvious that NO ONE wants to do anything about it.

I'm representing multiple patients and we ALL feel the same. We're not going to be forced to see someone else when we have a great doctor already. He's been with Cigna for years and so have all of us. What exactly is going on here???

Is this a plot to force us to only go to the Private Cigna clinic doctors? We would prefer to have this taken care as soon as possible, so that our care is not interrupted. By the way, his # 602-992-1120

I filed a short term Disability claim as my employer Vistar Eye Center told me to, I pay into my short & long term benefits through my employer. My last date of work was 6-11-2020. I have submitted all information for me personally.

My doctors have submitted MORE than enough information for my case worker Jennifer B to have approved my claim but yet she is holding my claim stating it is going to be denied if I do not get her all the information needed. I am set to have surgery in September but dye to COVID and my surgeons schedule behind I do not have the exact date it.

My PCP & surgeon both have sent the worker ALL information she has requested and several times at that but yet other reps tell me all my paper work needed is there and my worker should be taking care of it but yet my…

Cigna. Home delivery completely messed up my prescriptions. My Dr faxed them to them 4 times and only on the last try did they start to process them. This was over a. 14 day period and after 6 calls. The last call the person only acknowledged the last fax and said they had 7 to 1o days to process that even after I paid for expedited service.

I am out of diabetic testing supplies and they just don’t care. When I get a chance. No matter what if costs me I am done with this in competent and no caring company.

I just phoned the toll free claims, benefits , provider info number listed on the back of my dental card : 1-855-822-2295

I was prompted to press a key if over 50, I did because i am. I thought this had something to do with my insurance. I was wrong.

A recording came on stating I was getting a free 'life alert' alarm. I don't want, nor need it.

It rolled over to another recording informing me for a $1.95 credit card payment I can receive a $100.00 gift card.

It then rolled over to a recording about satellite television.

It rolled back to the gift card offer. I was not interested and refused to press keys as requested which led to a piercing high pitched tone and I was disconnected.

To ensure I dialed correctly I tried again with the same results.

Never once did I receive assistance…

Switched to Cigna from Humana. Recent kidney transplant recipient. Registered, sent in application with credit card info for payments. Called hospital that performed transplant and had doctor make contact for anti rejection meds on 1/16/20. Called Cigna (45 min. wait on phone) to check on RX re-orders etc..

Called back on 1/27 to check on status. Was told no order received. Called Dr. office to call in again, they re-ordered meds. Next day received letter that I don't have coverage for meds from Cigna Home Delivery?????. Made 5 calls to 5 numbers for Cigna.

Had to wait 30 to 50 minutes for each call. S. number and was helped by Debbie. Told her the problem and she tried to help. ) who told me I have to contact my Dr. again (3rd time) and have him contact the Coverage Determination Dept.…

On 4-5-19 I had surgury on my shoulder. I have been receiving duplicate invoices from the Anesthesia Associates of Morristown from A Melissa Lopes, MD. 20. 20. I have made numerous calles to both CIgna and Anesthesia Associates about this.

They have put me incollections for not paying that duplicate bill. I need your help with correcting this problem. I spoke with a Robbie JASSAR 201-943-5831 from the Anesthesia Assoicates she said she was a supervisor. She refuses to take me out of…

Cigna is not processing Surgeon assists correctly according to your own policy of processing in network if the facility and surgeon are in-network the Assist is to automatically processed in network at the initial filing of codes and charges for your patients procedure. Instead my billing office has to appeal repeatedly and get denials and then your patient gets to pay money out of their own pocket.

Cigna is not processing their patient claims when the Colorado State Mandate applies and is law. Again, after so many denials and promises to reprocess correctly it is not. So much unnecessary go around to which your patients end up paying out of their own pocket again.

I also, have wasted countless hours on the phone with Cigna employees, supervisor to another supervisor with promises of the…

Stay away from CIGNA. Do not take my word for it, Google CIGNA LTD Complaints. The CEO and Executives are GREEDY PIGS. All they care about is the stockholders and the PIGS at the top. Spread the word to family, friends, coworkers, social media sites to hopefully hit CIGNA in the purse strings by reducing the premiums they collect.

Greedy Pigs that do whatever they can not to pay disability claims. If you doubt this just google CIGNA LTD Complaints to see how bad they are.

Executive Compensation As President and Chief Executive Officer at CIGNA CORP, David M. Cordani made $18,944,045 in total compensation.

Name and title total compensation Timothy C. Wentworth President, Express Scripts & Cigna Services $8,875,346 Nicole S. Jones Executive Vice President, General Counsel $4,009,355 Jason D. Sadler President, International Markets $3,526,008 David M. Cordani President and Chief Executive Officer $18,944,045 Alan M. Muney M.D. Former Executive Vice President, Total Health Network & Chief Medical Officer $5,862,659 Christopher J. Hocevar Former President, Strategy, Segments & Solutions $5,352,336 Eric P. Palmer…

CIGNA - LTD Greedy Pigs! They do NOT like to pay claims. Especially Long Term Disability Claims. Just Google CIGNA LTD Complaints. Executive Compensation As President and Chief Executive Officer at CIGNA CORP, David M. Cordani made $18,944,045 in total compensation.

Name and title total compensation Timothy C. Wentworth President, Express Scripts & Cigna Services $8,875,346 Nicole S. Jones Executive Vice President, General Counsel $4,009,355 Jason D. Sadler President, International Markets $3,526,008 David M. Cordani President and Chief Executive Officer $18,944,045 Alan M. D.

Former Executive Vice President, Total Health Network & Chief Medical Officer $5,862,659 Christopher J. Hocevar Former President, Strategy, Segments & Solutions $5,352,336 Eric P. Palmer Executive Vice President…

I'm tired of Cigna's HARRASSING phone calls to my mobile phone multiple times a day. I would not use cigna if you paid me. cigna does nothing but harrass me. I'm going to look into filing a complaint with any government agency that will take a complaint.

I have cll blocked hundreds of numbers from cigna and these HARRASSING calls keep coming.

Dear Sir/Madam: Please note my Cigna reference no. 001/85570. I was admitted in The Nairobi Hospital on 16 May 2019 and my admission number was 101905160068. After lab and radiology reports Doctor diagnosed the appendix. Dr. advised me to have a surgery and to remove it.

I was discharged from the hospital on 23 May 2019. On 23 may in the noon, the ward in-charge asked me to go to the cashier and do the clearance. The cashier asked me to pay 20% of the Doctor checkup fee during my admission in the hospital, where I claimed that I am indoor patient and I am not suppose to pay any amount.

I told her, I pay 20% if I go for check up as an outdoor patient. She denied. There was no option for me to discuss on this issue. I paid through my debit card, KSH 70,400 which is the 20% of total amount…

Amanda Royal is an STD claim manager for Cigna. She has been very rude and shows no compassion toward myself nor my case. I've tried numerous times to contact her and she is almost always out of the office per her voice message.

When I do leave a voice message, I get a call a day later at the end of the day when she is leaving the office. I can call right back and not be able to get a response or answer.

After speaking with her today (08/21/2019) I am very fed up with her because she has asked for my doctor's information that is clearly in the documents that have been submitted by myself and/or my doctor's office. She stated that she previously asked for this information.

When I asked when she requested it, she said she asked for the doctor's name and number on July 11, 2019. With all…

Amanda Royal is an STD claim manager for Cigna. She has been very rude and shows no compassion toward myself nor my case. I've tried numerous times to contact her and she is almost always out of the office per her voice message.

When I do leave a voice message, I get a call a day later at the end of the day when she is leaving the office. I can call right back and not be able to get a response or answer.

After speaking with her today (08/21/2019) I am very fed up with her because she has asked for my doctor's information that is clearly in the documents that have been submitted by myself and/or my doctor's office. She stated that she previously asked for this information.

When I asked when she requested it, she said she asked for the doctor's name and number on July 11, 2019. With all…

impossible to get your E mail to ask a simple questions. why was my test for a cardiac positron emission tomography on 8/2/19, denied. please explain.

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which…

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which…

I called trying to find out why my claim has been pending for many weeks. I went to MYCIGNA, called the phone number under Medical Claims and reached someone with a thick accent who finally told me she could not access my records, that I had to go to a Personal Representative.

I called back and again got Prescriptions who transferred me for the third time to someone who simply told me that Cigna has up to 30 days to answer the claim that I submitted my self. I do not understand why it takes so long to make a decision on something so simple, and that I am covered for under my policy.

Why do I have to speak to a Personal Representative? Why are your phone numbers for medical claims incorrect on your webpage and actually send me the Pharmacy? Why do calls to the Prescription dept. have to…

The CIGNA rep called today to advise their doctor (the CIGNA doctor) is waiting for a return call from one of my wife's medical providers, the Neuropsychologist, in the event we wanted to followup to make sure their call is returned. What is amazing is the letter from the Neuropsychologist is very clear regarding the medical issues preventing my wife from working. We feel it is very clear as well that CIGNA contacts the medical providers even if no clarification is needed, in order to sqew the statements received in in order to make them support CIGNA's predetermination, that EVERY ONE CAN WORK NO MATTER WHAT. PER CIGNA IF YOU CAN FEED YOURSELF, AND ANSWER THE PHONE, THEN YOU CAN WORK!!!!!!

****Keep this in mind when you are looking into using them for LTD, and consider policies outside…

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which…

CIGNA (LINA)

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to…

My Doctors have advised me that Cigna has repeatedly refused to authorize an MRI scan. As a result, my surgery has been cancelled. A company hired by Cigna has advised me that the reason for that is because Cigna requires a minimum of six weeks of pain and suffering before they approve MRI's.

I cannot recall the name of the company who advised me this but they claimed to represent Cigna. Can you please confirm that this is your policy? If this is true I do intend to sue you for the pain and suffering I am enduring.

I received a quote and they request me to send my Visa card details I suspect this is a scam. Please confirm

Name of Cigna staff: [email protected] Address:

Mica Mollyneaux – Telesales Executive Cigna Insurance Management Services (DIFC) Limited Office No. 601, Level 6, Al Fattan Currency House - Tower 1, Dubai International Financial Centre, Dubai, P O Box 112281, United Arab Emirates Email: [email protected] Toll free from US: 877 539 6295 www.CignaGlobal.com - your link to easy access to quality health care around the world.

Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains…

You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

Was In the hospital Parkridge Valley the end of November 2018 Cigna is very slow to pay still waiting on 3 claims from Dec 20th Dec 31st and Jan 2nd still have not been paid to Parkridge Valley they have all the documentation

Called customer service about my Dr. Spoke to Tristan, she put me on hold called my Dr. and had everything straightened out in less than 10 min. Had to let you know this is the way to do things. Quick and professional.

Later I tried logging on and had a problem, again called and spoke with Wendy. Again I was given the correct information immediately. I think your customer service reps. are fantastic, and I had to let you know. Thank you, James McConnell.

When I pick an health insurance company through the Federal Government I make sure my doctor and hospital is in network. I don't feel that you have the right to change the in network providers until it is time for renewal.

When I called APWU, I was transferred until the person I spoke to wasn't even connected with APWU or Cigna. I am very dissatisfied with you because of this and unless it is corrected I will never use Cigna again.

APWU said it was the provider who cancelled the insurance and the providers claim it was Cigna, not them. I would like to know the truth. I also called and asked APWU if my doctor was still in network. I was told that he was and now I'm being charged for him not being in network.

Sincerely, June Hubbard ID A00052064

To whom it may concern: I'd like to file a complaint on the Authorization Department for an unexceptional customer service. The lady called our facility very angrily and very rude telling me that it was 5pm there and that she's suppose to be home rather than doing her work.

, yelled at me and never toned it down. She was so upset about the pre-certification claim that I had filed that she hung up on me and then called again to yell at me even more. There was no Hi, how are you doing, my name is...

She did not have to yell at me or to our receptionist because she is having a bad day or that she's suppose to be home already. I did not appreciate getting scolded or treated that way. She also didn't give me any direction on how to file an appeal.

She told me that she doesn't know the number…

CIAGNA did not accept me for a Medicare select plan. Their stated reason made no sense (my use in the prior year of two common drugs for pain due to injury). In their letter, they said they would give me the information in their file supporting the decision.

Their new business division has simply not replied to two written requests for that information. Since an insurance denial can impact my future, I believe it important to see the real reason coverage was not extended to me.

during my work 10min break I called cigna to check up on the pending status, but they place me on hold for so long especially right after I requested to escalate my case the associate name Verdugo or Vergo? placed me on hold for 10 minutes or so.

when I had to disconnect the call after long time of waiting (all I hear was music) the total call time was slight pass 20 minutes and got no reference to the request I made or any specific results for the call. I wish he would've checked with me time to time to ask if it was okay to place me on hold for such a long time...

when he said it would be few mins of hold it went pass that 10 minutes!!! I am not satisfied with the call time. I have to make the call again later urg!!!

I was charged a out of pocket fee of 200.00 dollars to see one of my doctors that was in the network I was told I would be reimbursed by Cigna all I needed to do was ask for a claim form attach my receipt to it and they would take care of it that was 12/6/18 I still haven't received it yet and now my calls are being ignored 200.00 is a lot of money for a person on a fixed income I need to know what to do next I can't get a hold of anyone thanks

My short term claim was closed without notification by a worker named Shalonda . I appealed short term. I paid my PCP to fax notes but didn't realize that Cigna was to request the information from the other doctors involved.

I saw all the appropriate doctors and informed Cigna of the names, telephone numbers, and locations of these doctors. The appeals was turned over to a worker named Chelsea. She has all the information of all the doctors and visits and addresses.

I signed releases at the doctors to have this information released upon request.. Neither Shalonda nor Chelsea requested this information on time.. I sent a 12 page fax of all information I could retrieve. I called Chelsea today and she tells me that she will give me two more weeks to get the information in before they start…

Have been trying for 3 months to get a payment for a claim. All I get is a run around. I have sent in two claims form and now they are asking me to send another one. How many do they need?

they all have the same information. The last person I talked to was Linda and she said she had all the information she needed. That was on 10/26/2018. Now today she needs another claims form. For what, it is going to have exactly what is on the other two she has.

Here is Linda's number 770 261 3941. I am done with her. I am filing a complaint with the insurance commissioner today I have had enough.

Trying to get onto the site to check on the new plans my company has, 3 phone calls, almost an hour spent and STILL CANT GET ON!!! What a joke. Dont get the emails, codes given dont work. Whos the person in charge of IT that needs to be fired?!

We have a 9 year old that is on ADHD medication. Her Physician has changed her RX due to the fact that it was no longer effective. Cigna has denied the medication because there is no generic medication offered. We have tried to go through the APPROVAL process and we continue to get the run around. The auth department at CIGNA is a joke! My Doctor has called and made the claim and jumped through every hoop asked. It is now a who can wait the longest and give in - because Cigna is not approving this medication and they are playing the "waiting game" hoping that we will buckle and he will change the medication. All while this child has no medication.

I have called the customer service department multiple times and they were very nice - and tried to be as helpful as possible although the auth…

I am writing this review because people need to know how shady Cigna and their business partners really are.

I need a 4 wheel rollator to help me get around because I have arthritis in both knees.

This all started May 2018. I called Cigna to make sure I was covered and they told me I was. Cigna also informed me they have an internal company, aka"middleman" aka "roadblock" called CARECENTRIX who would handle the coordination of getting my 4 wheel rollator.

In May, I went to see my doctor and she wrote a prescription for a bariatric rollator. I didn't have a model in mind but I figured I would get something decent.

CARECENTRIX had Apria Medical locate a 30 pound, heavy, bulky rollator for me. One I couldn't possibly lift to put in my car trunk. I told Apria I didn't want the bulky…

your customer survey form when you get to contact phone # will not let you use the same # for normal business hours call back

refusal to approve a legitimate claim and provide payment

I have been trying to get my Durable Medical Equipment (Before my surgery) for nearly 2 weeks. I have worked with Care Centrix (who are generally useless). I keep getting told I am in an escalation que and still it doesn't move from that Que.

I told them in PLENTY of time that I needed my DME by No Late Than 6/27 as I am leaving to travel to the surgery facility on Thursday I have had the run around from Care Centrix, Countrywide Medical, Colonial Medical group (who actually told me that They didn't know why I was transferred to them, they didn't even take my insurance.... I have been lied to, disconnected, told that the computer crashed and all calls were hung up on, told that my device was going to be delivered to the hospital (they couldn't tell me then even where my hospital was). All…

I have a dependent child care FSA. I've thoroughly gone over what is an eligible claim. Cigna continues to deny legitimate child care claims. I have contacted cigna at least 10X about this in the past year. Cigna needs to better train this department.