Cigna

I called trying to find out why my claim has been pending for many weeks.

I went to MYCIGNA, called the phone number under Medical Claims and reached someone with a thick accent who finally told me she could not access my records, that I had to go to a Personal Representative.

I called back and again got Prescriptions who transferred me for the third time to someone who simply told me that Cigna has up to 30 days to answer the claim that I submitted my self.

I do not understand why it takes so long to make a decision on something so simple, and that I am covered for under my policy.

Why do I have to speak to a Personal Representative?

Why are your phone numbers for medical claims incorrect on your webpage and actually send me the Pharmacy?

Why do calls to the Prescription dept. have…

The CIGNA rep called today to advise their doctor (the CIGNA doctor) is waiting for a return call from one of my wife's medical providers, the Neuropsychologist, in the event we wanted to followup to make sure their call is returned.

What is amazing is the letter from the Neuropsychologist is very clear regarding the medical issues preventing my wife from working.

We feel it is very clear as well that CIGNA contacts the medical providers even if no clarification is needed, in order to sqew the statements received in in order to make them support CIGNA's predetermination, that EVERY ONE CAN WORK NO MATTER WHAT.

PER CIGNA IF YOU CAN FEED YOURSELF, AND ANSWER THE PHONE, THEN YOU CAN WORK!!!!!!

****Keep this in mind when you are looking into using them for LTD, and consider policies…

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim.

The insurance was offered through my employer State Farm.

CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation.

An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse.

The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life.

It started out with Endometriosis in my mid early to mid-twenties,…

I received a quote and they request me to send my Visa card details I suspect this is a scam.

Please confirm

Name of Cigna staff: Mica.

Mollyneaux@Cigna.com Address:

Mica Mollyneaux – Telesales Executive Cigna Insurance Management Services (DIFC) Limited Office No.

601, Level 6, Al Fattan Currency House - Tower 1, Dubai International Financial Centre, Dubai, P O Box 112281, United Arab Emirates Email: Mica.

Mollyneaux@Cigna.com Toll free from US: 877 539 6295 www.

CignaGlobal.com - your link to easy access to quality health care around the world.

Data Privacy law is changing.

Your privacy is important to us and we take care to protect your information.

We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement.

The…

You have terrible customer service.

It take 7 to 10 day for them to approve my medicine.

I have been taking the same meds for 2 years.

Why do you give me the run around every 3 months.

I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

You have terrible customer service.

It take 7 to 10 day for them to approve my medicine.

I have been taking the same meds for 2 years.

Why do you give me the run around every 3 months.

I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

Was In the hospital Parkridge Valley the end of November 2018 Cigna is very slow to pay still waiting on 3 claims from Dec 20th Dec 31st and Jan 2nd still have not been paid to Parkridge Valley they have all the documentation

Called customer service about my Dr. office billing..

Spoke to Tristan, she put me on hold called my Dr. and had everything straightened out in less than 10 min.

Had to let you know this is the way to do things.

Quick and professional.

Later I tried logging on and had a problem, again called and spoke with Wendy.

Again I was given the correct information immediately.

I think your customer service reps. are fantastic, and I had to let you know.

Thank you, James McConnell.

When I pick an health insurance company through the Federal Government I make sure my doctor and hospital is in network.

I don't feel that you have the right to change the in network providers until it is time for renewal.

When I called APWU, I was transferred until the person I spoke to wasn't even connected with APWU or Cigna.

I am very dissatisfied with you because of this and unless it is corrected I will never use Cigna again.

APWU said it was the provider who cancelled the insurance and the providers claim it was Cigna, not them.

I would like to know the truth.

I also called and asked APWU if my doctor was still in network.

I was told that he was and now I'm being charged for him not being in network.

Sincerely, June Hubbard ID A00052064

To whom it may concern: I'd like to file a complaint on the Authorization Department for an unexceptional customer service.

The lady called our facility very angrily and very rude telling me that it was 5pm there and that she's suppose to be home rather than doing her work.

From the moment I started talking, Nancy K., yelled at me and never toned it down.

She was so upset about the pre-certification claim that I had filed that she hung up on me and then called again to yell at me even more.

There was no Hi, how are you doing, my name is...

She did not have to yell at me or to our receptionist because she is having a bad day or that she's suppose to be home already.

I did not appreciate getting scolded or treated that way.

She also didn't give me any direction on how to file an…

CIAGNA did not accept me for a Medicare select plan.

Their stated reason made no sense (my use in the prior year of two common drugs for pain due to injury).

In their letter, they said they would give me the information in their file supporting the decision.

Their new business division has simply not replied to two written requests for that information.

Since an insurance denial can impact my future, I believe it important to see the real reason coverage was not extended to me.

during my work 10min break I called cigna to check up on the pending status, but they place me on hold for so long especially right after I requested to escalate my case the associate name Verdugo or Vergo? placed me on hold for 10 minutes or so. when I had to disconnect the call after long time of waiting (all I hear was music) the total call time was slight pass 20 minutes and got no reference to the request I made or any specific results for the call.

I wish he would've checked with me time to time to ask if it was okay to place me on hold for such a long time... when he said it would be few mins of hold it went pass that 10 minutes!!!

I am not satisfied with the call time.

I have to make the call again later urg!!!

I was charged a out of pocket fee of 200.

00 dollars to see one of my doctors that was in the network I was told I would be reimbursed by Cigna all I needed to do was ask for a claim form attach my receipt to it and they would take care of it that was 12/6/18 I still haven't received it yet and now my calls are being ignored 200.

00 is a lot of money for a person on a fixed income I need to know what to do next I can't get a hold of anyone thanks

My short term claim was closed without notification by a worker named Shalonda .

I appealed short term.

I paid my PCP to fax notes but didn't realize that Cigna was to request the information from the other doctors involved.

I saw all the appropriate doctors and informed Cigna of the names, telephone numbers, and locations of these doctors.

The appeals was turned over to a worker named Chelsea.

She has all the information of all the doctors and visits and addresses.

I signed releases at the doctors to have this information released upon request..

Neither Shalonda nor Chelsea requested this information on time..

I sent a 12 page fax of all information I could retrieve.

I called Chelsea today and she tells me that she will give me two more weeks to get the information in before they…

Trying to get onto the site to check on the new plans my company has, 3 phone calls, almost an hour spent and STILL CANT GET ON!!!

What a joke.

Dont get the emails, codes given dont work.

Whos the person in charge of IT that needs to be fired?!

your customer survey form when you get to contact phone # will not let you use the same # for normal business hours call back

refusal to approve a legitimate claim and provide payment

I have been trying to get my Durable Medical Equipment (Before my surgery) for nearly 2 weeks.

I have worked with Care Centrix (who are generally useless).

I keep getting told I am in an escalation que and still it doesn't move from that Que.

I told them in PLENTY of time that I needed my DME by No Late Than 6/27 as I am leaving to travel to the surgery facility on Thursday I have had the run around from Care Centrix, Countrywide Medical, Colonial Medical group (who actually told me that They didn't know why I was transferred to them, they didn't even take my insurance....

I have been lied to, disconnected, told that the computer crashed and all calls were hung up on, told that my device was going to be delivered to the hospital (they couldn't tell me then even where my hospital was).…

OMG...the pharmacy what a wrecking ball.

I called in to get some prescriptions refilled and talked to Andrew who started out with an attitude.

TOLD me it takes 3 days, which I wasn't aware of as I have called in before and this was not mentioned.

I mentioned that if I see my Doctor it takes an hour or so to get them filled.

Had an appointment to see Dr. but it was called and cancelled on me...

Soooo.....

I said i needed them the next day and again with the attitude.....

I live 40 miles away and tried to tell him but wouldn't listen.....finally said he would TRY and have them ready the next day.

I again said they have do be ready as I live 45 miles away...

I than asked for a manager..and guess what HE is the manager....

I told him this call is recorded and I will call corporate to…

I RECEIVED A BILL FOR OVER $20,000 FOR A PROCESS THAT I NEEDED ON MY BLADDER BECAUSE OF FIVE STROKES I HAD.

MY MEDICARE HADN'T KICKED IN YET, SINCE WE HAVE BEEN WITH CIGNA A LONG TIME.

I FIGURED THEY COULD COVER IT.

I HAVE CALLED AND LIVE CHAT SO MANY TIMES AND THEY WOULD CUT ME OFF AND WOULD NOT LISTEN.

PAM C.

GAVE ME A #9289 BECAUSE SHE SAID NO ONE EVEN APPEALED THE CASE AFTER ALL THE TIMES WE SPOKE.

I CALLED FRIDAY AND NOW THE REASON IS MY HUSBAND DOESN'T WORK FOR BALTIMORE COUNTY.

IF HE DIDN'T WHY DOES HE STILL GETS RAISES AND CIGNA IS STILL GETTING PAID THROUGH THEM.

THEY SAY BECAUSE I DIDN'T GET MEDICARE FOR A COUPLE OF MONTHS SO I'M BEING PUNISHED.

MY HUSBAND IS STILL PAYING PREMIUMS FOR ME TOO.

I HAVE AN ARTICLE WHERE IT STATES YOU DO NOT NEED TO GET PART D IF YOU DON'T…

I have filed a claim on 5/10/2017 for Dr.

Michael Bianco for Courtney Errington (U1379677705) DOB 4/27/1994.

This was preapproved and I have submitted it several times.

We continue to get letters from Cigna stating that more info is needed.

I have called at least 8 times and here the same thing, after looking up several reference numbers, the reps say yes we do , it will take 10-14 bus, days, or 20 bus days etc.

There is no reason why this claim is not processed after almost 6 months.

Dr.

Bianco wants a resolution to this case.

I am very frustrated and am getting the run around by each representative.

Kathy Bianco (Dr.

Bianco's Office) 412-835-1111

I've been a member of Cigna through Medicare Part D for two years.

There has never been a problem covering my pain meds until all of a sudden they just quit last week.

Every time I called in it was something new that was always wrong information.

First it was they were out of CII meds, then it was I had reached my limit according to Florida DEA limits (there are none).

Finally I found out the truth from a pharmacist, if you're on high dose pain meds it triggers a meeting of a 4 person department that consists of a doctor, a pharmacist, and two others (I don't remember), to determine if it's in the 'best interest of the member' to be on that much pain medication long term.

If their decision is no then they stop filling your scripts.

They didn't consult with my doctor or myself to see…

You need to update your list of Drs. who take your insurance.

I have been searching for a Dr. with the names Cigna PPO gave me, they do not take your insurance.

I than called back 3 to 4 times got more numbers same thing do not take Cigna PPO.

Called customer service back again asked for a supervisor thinking for sure, she would welcome the news that Cigna PPO LIST NEEDS UPDATING....

Her response..so you didn't get a hold of anybody.

I than asked for her supervisor I was put on hold and was never given the supervisor's, supervisor.

Calls are monitored it would be easy for someone that works for Cigna to find the incompetent supervisor who left a customer on hold.

Was over charged on some drugs that were ordered On March 18th 2016.

Today is April 17 2016.

I am waiting and waiting.

With no answers from Cigna still.

This is not good customer service at all.

Just wanted to express my concerns on the Cigna Dental Insurance we have had in place since October of 2015.

I am not seeking a response or alternative plan, just sharing the concerns that we are having.

According to Cigna customer service department, our insurance coverage’s for Dental falls under an “Alternate Benefit” clause, which according to the Cigna representative I talked with on Monday, stated the was requested by Richland County.

It was explained to me that the Dentist performing the procedures must conform to the approved procedures, with approved materials, according to the “Alternate Benefit”.

One of the problems is that most Dentists are continuously upgrading their facilities to improve services to the patients, and they do not retain materials or composites that have…