Choice Hotels

First, let me say that I talked to a customer service representative with Choice Hotels and was awarded 10,000 points for the problems incurred with our stay at the Quality Inn in Seymour, Indiana, July 25th through July 28th. While this was a nice gesture, it did not make me feel like I had been heard regarding several issues.

When we arrived, our room smelled horrible - like someone had urinated in the corners or the air-conditioner was leaking causing the carpet to smell sour. We went to Wal-Mart and bought some air fresher. The next morning, the room didn't smell any better so I talked to the clerk at the front desk.

She went with me to the room and agreed that it smelled awful. She got some of the heavy-duty deodorizer the hotel uses to spray the rooms. We were told to check back at…

I made an uncancellable reservation at the CHOICE Hotel, which I believed to have been a Sleep Inn. The reservation was made online for 9/8, which, of course, was paid in advance. There was an impending hurricane so the night before I called Sleep Inn in Quantico to ensure that there was no threat of power outage, which was confirmed as to not be a threat.

At that time I asked the person on the phone if this was their only hotel in the area and she confirmed that to be true. which I thoroughly searched but was unable to find, but because I was exhausted I took a room (at a higher price) anyway.

After I was settled in my room I went through my email again and then looked in texts & found a confirmation. When I showed it to the clerk she said it wasn't for that hotel but she was very nice…

Please stop using CHOICE HOTELS. I booked a hotel in error, due to it being too far away from the venue of the wedding I was attending, and mostly due to having my elderly mom who can't ride for more than a few minutes in my vehicle.

Once I realized the distance I called the front desk within 10 minutes to cancel, and they refused, and proceeded to take the entire amount of the 2 night stay from my card. I called Expedia they attempted to contact the hotel, as well as myself.

But after requesting several times to speak to the general manager at the location I was just given a voice mail. I ended up using another CHOICE HOTEL but never again will I patronize a company that operates in such a desperate, fraudulent manner.

The room was in need of a lot of repairs from the tile around hot tube coming loose and grout missing, corners of walls drywall falling off, Miss match paint on walls , sliding door to balcony was not tracking good and very very hard to close and safety latch coming off of door, curtains would fall off track every time you closes them, balcony full of moss, door entering room missing a lot of paint, overall not impressed and

at this time won’t recommend any choice properties and house keeping was substandard by not cleaning room on our stay over and just changing out towels and making bed was the whole house keeping done on our room during our stay .

The room was in need of a lot of repairs from the tile around hot tube coming loose and grout missing, corners of walls drywall falling off, Miss match paint on walls , sliding door to balcony was not tracking good and very very hard to close and safety latch coming off of door, curtains would fall off track every time you closes them, balcony full of moss, door entering room missing a lot of paint, overall not impressed and

at this time won’t recommend any choice properties and house keeping was substandard by not cleaning room on our stay over and just changing out towels and making bed was the whole house keeping done on our room during our stay .

The hotel staff of Defuniak Springs, Florida were rotten, selfish, arrogant and unprofessional. On Friday 8/30 a morbidly obese blonde front desk clerk begrudgingly helped me w/my bags. I am a critically disabled woman over 65, and not one of the staff at this property wanted to assist me.

The night manager authorized late checkout at 12 noon on Saturday, 9/7/19. A brunette housekeeping woman belligerently insisted that checkout was 11a, period after she disturbed me three times by pounding repeatedly on my door, expecting me to RUSH to get out for her at 11a.

Housekeeping, maintenance, and front desk banged up on me when I checked out, yelling at me. Not one of them wanted to assist a dying 4th stage metastatic cancer patient, and they ignorantly disregarded that I walked slow and in…

I stayed at the Sleep Inn Lake Wright hotel in Norfolk, VA on 8/4 to 8/5/19 (Acct No. 661013984). When my Godson and I arrived after 8:00 pm, the door to my room (131) was half open by the bar used to lock the door, as if someone was coming back.

I immediately called the front desk to ask why and make sure we were in the right room. All the person said answering the phone was "are you in room 131". My Godson went to the front desk to see if we needed to change rooms, etc.

That was a waste of time. " she does it all the time. After 8:00 pm at night, that is normal??? How do I know someone wasn't coming back, put in cameras, etc.…

I wanted to report a Choice Hotel I stayed at on 7/28/2019. My husband and I stayed at many choice hotels. I was traveling by myself since my husband passed away and decided to stop in Santa Rosa NM. on 7//28/2019 this place was totally disgusting, and dirty what a bad reputation this gives choice hotels.

I have a number for staying and it is BXS456512 I am attaching pictures of the room, I would not even stay for the breakfast because the room was so dirty I worried the cleanliness of food. I was told when I called the customer service that I could call and try to get another night there free, why would I do this?

All the points that disappear from my account in the past and even though they say that they have an expiration date or Dr. Carreon and either way they seem to disappear of the the rooms that have caused any physical injury and even after notifying the front desk and nothing happens I actually and

get treated worse at this recent visit as well to weeks ago I spent it at tonight‘s expense of expenses day at comfort suites Inn &Suites in Vancouver Washington and the toilet seat head well nothing visible that I could see at that point until I sat on it and it was to my bottom and it ended up taking a chunk of skin and I bled a lot I try to contact front desk about it and well I am I got a little holder no answers to my even emails texts repeatedly and

I just let it go like I usually have to…

I stayed at the Sleep In Lake Wright (VA059) on 8/4/19-8/5/2019. When my Godson and I checked in, the door to my room (#131) was opened as if someone was already in the room. The door was literally cracked open.

We called and informed the front desk. That was a waste of time. Carpet not vacuumed, message on the phone. It is not my responsibility to delete hotel room messages. Next morning on 8/5/19, while I am in the shower, a cleaning woman lets herself in my room (before check out time), scared me to death and rudely asked me if I was checking out.

I informed her that I was in the shower and to leave my room. She asked me again in a more rude manner if I was checking out. I told her again that I am in the shower and to please leave.

She ASKED ME AGAIN in a nasty voice if I was…

We spent the night of August 2nd, booking 2 rooms, one for us and one for 3 grandchildren at this location. S. Our 16 year old granddaughter couldn't even bring herself to lay down on the bed, but attempted to sleep all night in a chair.

And the beds were nasty, the sheets seemed unclean, the pillows ready for the dumpster and the bed looked generally unmade. One main concern was bedbugs and I got out my flashlight and went over every inch of our quarters, not finding any bugs, but uncovering an amount of dirt and left over food debris that was actually hard to believe.

One of the grandsons found a wrapper in the room for something called "male enhancement". All in all the worst of the worst in my 72 years of traveling experiences. Is this the best you can do? I forgot to mention the…

We booked 2 rooms for 7/3/2019 (account # 660903805) room 305? And 309. We were disappointed with both rooms. The drawers when open fell off. The shower gave you an bath and a shower. My cousin got bitten by something in his room. Following day we call to check out and was told that we wouldn’t be charged for the night. But when I got my bill I saw a charge for one night. I have been calling since I returned home to no avail. I was given Jeff name the General Manager, who I never spoke to. But a woman got on the phone and told me since we stay one night we were charged. Tell me with all those problems you should be paying me. I hope that with complaint, I will get results.

Laverne

This motel had the audacity to call me and accuse me of not paying for my room after I paid in full with cash. What really made me mad was she wanted a receipt she demanded my debit card she was rude, all she should have done instead of accusing nice people whiles on vacation was call the guy that worked last night. Horrible horrible I'd never steal a night at a motel I'll never stay there again

comfort inn mercer PA. never stay here. room 146 had poop in toilet, hair in tub, dirty shower curtain and trash papers on floor between night stand and bed then the bed was full of black bugs , and the other be had a lot of animal hair all over the bedspread!

then went to office to complain they changed the room to room 154 went into 154 again the beds were full of black bugs with wings on some. my son got all bit up in the 3 minutes we was in the room .

went back to office and handed in the keys and left drove 30 min down the road and stayed at a holiday inn express ! called corporate guest relations and all they would do was give me 2,000 points ….

really its a minimum of 8k point for a free night somewhere. and i had to pay almost double for 1 night at holiday inn but i guess 80 a…

Member #: LXH014713 - Leonard Heiselt - Confirmation Number: 81827018 1. When we checked in about 5 PM July 12, 2019, we learned that our reservation for a King Non-smoking was not being honored, all they had was a smoking room.

00 (something is terribly wrong with this picture). 2. The room and property was substandard, in very poor condition, the worst I've ever stayed in. A. The entry steps (2 steps) was rock and same color as the walkway, my wife lost her balance and fell hurting herself. B. The TV was inoperable. no remote control functions.

The Desk Clerk come to the room, had 2 other remotes and finally turned the TV on, was able to select "1" channel, and told us to try and not change anything, they would try and get a repairman out the next day. it was fixed the next day. C.…

Haven't clean my room in two weeks they keep saying they but never do I've talked to 3 different people and nothing is getting dont I'm here for work I will check out and never stay at a extended stay again

The room smelled of musty odor. There were nats in the sink. The bedding wasn't fresh. Got bit by a bug on toe. Lobby not appealing so didn't even try continental breakfast. Not even coffee. If Choice has a choice on what motels to include, I would not include this one.

I waited to write because I thought I'd get a survey but I did not. Date was 6/28/2019. 64. Send someone to check it out themselves.

ramada of roanoke va.dirty place checked in 5/23/19 but did stay because of the stinch of the place they charged 63.26 to my charge card i have tried to contact them about a dozen time but there has been no responts

My husband and I stayed at the Quality Inn in Troy, AL on 6/12/19 - 6/14/19. The overall appearance of the facility is not up to par. The front entrance is dirty and needs to be painted. The landscape bushes are overgrown. The front door is peeling and needs to painted as well as the outside sidewalk. The check in counter desk has paint that is peeling.

Inside the room - There was an electrical wall socket over the sink that was held in place with tape and when I attempted to use it, it fell inside the wall. There was a dirty towel hanging on the bathroom door from a previous guest. The ceiling paint was peeling. I had to hold down the toilet handle for a substantial amount of time for it to flush each time. There was a fixture missing from the bathtub and a gaping hole was showing.

I…

i really wished you don't take a long time getting this place staighten out like its suppose to be run.

Stayed at the 2129 Lincoln Highway East in Lancaster, Pennsylvania Quality Inn with family in rooms 221, 223 and 225. Checked in Friday, June 28, 2019 and checked out June 30, 2019. Left for the day Saturday morning and left money for housekeeping.

Came back later in the day, money was gone, but room not cleaned. Someone went into our room and stole the money. Confronted housekeeping who were just getting to our rooms and were told no one had been in the room.

An Indian gentleman wearing a peach shirt asked what the problem was and I told him. He said I never left money and was lying. Had a huge confrontation over that. Breakfast room too small. Had to either stand and eat or eat in the lobby.

Food was terrible so on 2nd day we paid to eat in a dinner. At 1:30 in the morning on Saturday…

My welcome at the Amarillo, TX Quality Inn 1515 I-40 East on 23 June 2019 was the worst I have ever experienced! I eagerly pulled into the QI complex noted above for our reservation at 9:45pm parking under the covered area directly in front of the door.

she didn't acknowledge or greet my wife and I when we approached the desk at all staring down at a computer screen on the customer left side of the counter. My wife mentioned that we had a reservation under my name, but we wanted to charge the room to a different credit card.

Any verbal or non-verbal communications by Chrissy were sharp, edgy and unwelcoming. Her mad or pissed off attitude showed up when said " sign here... no here! then raises her voice slightly SIGN at the bottom! My wife asked her if we were hopefully on the ground…

I received an email this morning at 9:30 AM for the 50,000 bonus point reward for signing up for the Choice Visa card, At 2:30 PM, I try to check out the details only to find that this offer has expired. Why so quick???? Dick Bertelsen

Booked one of your hotels was wrong location app wouldn't allow me to change it . So I called your hotel spoke with them and they said ok no problem we will take care of that and note it on our end.

com you have to call them which I did. They then also contacted your hotel and were told no they won't credit and to not call them again. I never stayed at their hotel I was in a completely different state for work convention.

I even said how about a credit and not a refund to use for my next travel and they said no to be more careful reading and booking.

Choice hotels cancelled my 430,000 points that I was planning to use without any communication to me. I talked to two Representatives who refused to help.

We recently stayed in the Comfort Inn and Suites in Irondale, Alabama. We have a trained service dog for medical purposes. At breakfast, one of the workers, named Patricia, told us that the dog was not allowed in the breakfast area.

We said he was because he is a service dog with full access legally. Patricia then proceeded to argue with me and say again that the dog was not allowed. We did not leave, but I heard Patricia bad mouthing me to another employee.

During checkout the lady at the front desk said that service animals are not allowed in the breakfast area because of "corporate policy". I told her the law states that service animals are allowed anywhere the handler needs to go by law and cannot be discriminated against.

She again said it was corporate policy and acted very rude…

Iarrived in Martinsville Va on Saturday June 8. i had a reservation but there was a car show in town so the hotel was booked so i was told by the front desk clerk (janell)to go ahead and pay for all 3 (three) nights.

Once i returned on Monday I HAD NOI RESERVATION. and the money was placed back on my card in 4 business days. i traveled 250 miles and thought i would have the room that i paid for.

So many complaints about losing precious Choice points it is not funny. We have been saving Choice points (32,391) for a once-in-a-lifetime trip to Japan back in Feb. Reservations were made, however, due to health issues we had to cancel the trip.

My family has been Loyalty Choice Hotels Members since 2016. Today, I was trying to book a hotel up in NYC for a family reunion, I was in shock finding out that all 32K points were gone; I emailed and inquired why, the customer service replied immediately & told me that my points were forfeited last 03/01/19 due to inactivity.

I have received NO warning, advise, or just plain notification from CHOICE about the expiration. I DID NOT FORFEIT my points, they were taken away from me without notice. My calculation of the expiration is Aug 2019. you…

We stayed here specifically because of the amazing advert in one of those hotel catalogs you get from the rest area. It boasted it was the newest in the city, hot fresh cookies,free candy in the room, and the big one - ULTRA CLEAN!

Also, only $39 with the coupon. Sounds great, right? Not so much. The guy who checked me in was great, but informed me they can only accept 15 of those coupons each day so my $39 was now $78. Ok, it happens.

We get to the room and it is a disaster. Walls are super dirty, carpet feels disgusting, and worst of all the entire place reaks like mildew! I couldn't use the pillows because I sleep on my side and they smelled of mildew.

I had to go back to my car and get my travel pillow. The breakfast was a huge disappointment. It said there was biscuits and gravy…

The Sleep Inn Bridgeton, Mo is falsely advertising PKF7 rate. I paid extra for this rate for two rooms. We had no problem parking and getting shuttle ride to airport but when we got back 5 days later called to get shuttle was told had new general manager and the shuttle service had been stopped. We would need to get taxi to our cars, we did have to get two cabs .I feel some reimbursement should be done. Desk clerk "who said she was office manager" would not let me talk General manager also informed me PKF7 rate didn’t include shuttle only using parking lot. That is not what is advertised online says shuttle to and from airport. She said no reimbursement would be done.

7 DAY PARK AND FLY = as advertised on Sleep Inn web site

Stay and park for 7 nights free with your next visit. Free…

I am currently being $860 for 8 nights stay at this hotel. due to this situation I am now unable to take my children on vacation this year because I don't have the money to pay for this room and our family vacation as well this is a terrible situation that this hotel has put me in and

I cannot believe that they are refusing to return my funds even with all of the evidence that I have presented them I will never stay at any of these hotels ever again and believe me I do a lot of traveling I own a transportation company and I refer a lot of my clients to these hotels which as of this date will cease and

desist I will send them to other hotels that don't Rob people. My name is Robert cephas my phone number is 614-218-2550

We stayed in the EconoLodge, a Choice Hotel, on E. 40th Ave, in Aurora, CO. on both May 16 & 26. We left our car in their "secure", "monitored by security cameras" parking area behind the hotel while we were traveling by plane.

This is a service they offer and they charge for. m. on 5/27 and checked in. Upon arising later that morning we found that our car had been broken into. The desk staff acted like he couldn't care less. Shrugged his shoulders. Didn't comment.

Didn't offer to review the camera footage until I asked. No manager available "she's comes in later". No help when I asked for nearby glass repair or auto repair. Shrugged his shoulders. Did give me a plastic bag for the broken glass after I asked.

Housekeeping provided a small broom, after we asked. Manager was same way when…

It regards my stay at the Comfort Inn and Suites Athens Atlanta between 12th and 22nd May this month.

First of all the booking. My CRS Confirmation # 66260159 was cancelled on 6th of May without my knowledge or advice to me . I attach the relative document. Where it says that my reservation was cancelled . . . . .

by x, it should read "cancelled by Comfort Inn and Suites" Then my payment. I have been charged twice and I have paid twice for my stay. 98 were correctly drawn from my Mastercard which I submitted. 61 was charged to my credit card, without my knowledge or with the use of the card.

I attach the applicable documents.

was treated rudely at check-in. we were ambushed by management after returning from supper. Not apologizing for it or giving us a fair settlement for their actions. This is the one at rockvale square outlets in Lancaster,Pa

I stayed at the Red Roof Inn Monteagle TN. I am very disappointed with my two day stay. The staff at the front desk was not friendly and very unprofessional. She didn't want to honor the reservation i had made months ago.

No cable both days so no television. No microwave as promised. No room service. When i called the front desk they stated the staff said i had a do not disturb sign on the door. Some of the linens were dingy.

We ran out of toilet paper at 3am. The staff and the stay here was horrible. I will never come here again.

THE CLERK AT THE FRONT DESK WAS VERY INDIFFERENT TO OUR PRESENCE WHEN WE ATTEMPTED TO CHECK IN, SHE WAS ON THE PHONE TO A STAFF MEMBER (HOUSE KEEPER ) FOR AT LEAST 5 MIN. THE AREA OUTSIDE OF THE MOTEL WAS LITTERED WITH TRASH, PASSAGE WAYS HAD NOT BEEN CLEANED FOR A WHILE, SOME EVEN HAD CIGERET BUTTS, AND OTHER TRASH.

THE BREAKFAST LEFT A LOT TO BE DESIRED, MOST ALL THE BAKED GOODS WERE DAY OLD OR OLDER. OR THESE CONDITIONS, NORMALLY I WOULD NOT HAVE STAYED HERE EXCEPT AT GRADUATION TIME EVERYTHING IS BOOKED.

We drove 20 hours from Seattle to Fallbrook, CA to visit our son. We made reservations at the Quality Inn in Fallbrook, CA due to the proximity to his apartment and because it was a Choice Hotel. We stayed at this hotel (from hell) from April 21-27.

The first night, our hotel room did not have cold water. It only had steaming hot water - and the hot water was even in the toilet! We were moved to another room the next morning. This room was better, but it didn't last.

They had water problems, clearly, and again, we did not have cold water, only scorching hot water. I complained at the front office, and was told that they would be turning off all of the water so they could make repairs.

In the morning, it was still hot water. We moved rooms again to a room that had hot and cold water so…

MY SECOND COMPLAIN NUMBER 9422473 I EXPECT A QUICK RESPONSE THAT I FILED ON MY STAY AT YOUR PROPERTY FROM MAY3-5 . I EXPECT $206 TO MY AMERICAN EXPRESS TO BE CREDITED . J. HIS NAME IS NELSON . HE WAS VERY ABNOXIOUS AND THREATENED ME

I HAVE NEVER RECEIVED SUCH BAD TREATMENT FROM A MANAGER FROM DIFFERENT PROPERTIES A FOR THE PAST 6 MONTHS . I WANTED TO EXTEND MY MY STAY AND HE BLUNTLY SAID NO AND THREANDED ME OF CALLING THE POLICE BECAUSE I ASKEDHIM WHY ARE YOU CHARGINGCHARGING ME TAX THAN FROM HE INTERNET .

after your REVIEW I WOULD APPRECIATE A CREDIT BACK INTO MY ACCOUNT OF $202 . HIS NAME IS NELSON . com

I stayed in your property from 5/ 3 - 5/5 I WENT TOSPEAK TO THE MANAGER BY THE NAME OF NELSON OF MISTREATMENT . I NEEDED TO STAY AN EXTRA NIGHT STAY AND HE TOLD. ME I HAD TO LEAVE BY 11 AMOR HE WOULD HAVE TO TAKE THE NECESSARY MEASURES BY CALLIN THE POLICE . COM .

FOR THE PAST 6 MONTHS IVE STAYED IN SO MANY PROPERTIES AND I HAVE NOT RECEIVED SUCH A BAD TREATMENT FROM AN HOTEL MANAGER . HIS NAME IS NELSON . I REQUIRE THE PROPERTY TO REFUND ME $201 . MY PHONE 973-204-7084 . com

We spent one night (April 9) in a Rodeway Inn in Augusta GA. It was FILTHY and had roaches! I have sent numerous emails and pictures to the email address the clerk gave me. com) I have not had a response.

My husband also has sent messages and has not heard from anyone. We are ready to be traveling again and we will not choose a choice hotel for any stops. Rick and Susan Carper

Arrived Saturday April 20th. Door to our room was propped open with waste basket. Very cold room as temps were in the low 50's. Room smelled of cigarette smoke (non smoking room) and dogs. Next door neighbor said there were 3 dogs in the room the day before.

Burn hole in ottoman, toilet tissue holder was pulled off the was including the drywall. there was no handle to turn on water for a bath/shower. All reported to the front desk as we did not want to be held liable.

Apologies were given and we given a different room and $20 off our bill. So very dissatisfied with the condition of the room. We reserved this room 3 weeks in advance. How could this mess be offered to people? Very disappointed.

$20 does not make up for our experience.

I cancelled a reservation over 2 months before my check in date however they still charged my card almost 200! After at least 10 calls I still have no resolution/refund leaving me unsure of how I can get my car out of long term parking. This is horrible to take advantage of people especially when they are away from home!

I checked into Quality Inn located at 2960 Northeast Expressway I 85 Atlanta Ga. on 4/11/19. I wore my most comfortable shoes that I just purchased for $79. I used them that night for slippers because I left my slippers in the car and was too tired to go back out after a ten hour drive.

The next day I left my shoes beside my bed and went out in another pair of shoes. When I got back I bought my slippers in but I did not notice my shoes were gone until the next morning when we were about to leave out again.

This is when I found my shoes had been stolen. My husband and I checked the room over two times and no shoes. I did not want to accused anyone of stealing but the only person who could have stolen them was the maid who cleans room.

I immediately called the front desk and he said…

We stayed at Econolodge , Orlando airport on March 2nd. We rented the room because they advertised wifi and breakfast . We got neither. The wifi didn't work at all and they said they couldn't fix it. The phone in the room didn't work at all.

So each problem we had to go outside and to the front desk. The Tv was not programed properly so we only got a few channels. The room stunk when we entered. They sprayed a chemical . When we checked out at 8am to catch the shuttle there was no breakfast not even coffee.

We were told it was too early. Very disappointing stay. Econolodge 3835 McCoy Road Orlando ,Florida 32812 (407) 601-0928

we stayed at the redroof inn 250 phoenix north 17222 n black cayon hwy phoenix az 85053 we stayed there for a week from feb 25 to march 4 on the 3 day we came in late our bed was not made our floor was not clean our garbage was still full I went down to the counter to get some clean towels waited a few minutes no one there seen a cleaning cart too some towels in the morning said something to person at counter shy said it would be cleaned that night we came in late also the same the room was not cleaned dirty floors garbage over full and

some on floor went down to the counter again to get towels waited again talk to the guy he told me they clean the rooms every 3 days told him I never herd of the ever in any motel I have ever stayed in in thee morning when I was going out talk to a girl at…

I stayed at the Comfort Suites Choice Hotel in McAlester, OK off of George Nigh Freeway February 3-5, 2019. My Account number was: 632754967. While my stay was pleasant when I checked out and got to my next destination I realized I left my maxi dress on the back of the bathroom door.

This was about 6:30 pm when I realized I didn't have it. I never received a call or email from the hotel stating that I left an item. When I tried to call, the phone just rung, they seem to never answer the phone or state they had phone trouble so I called customer service, Reference number 933454.

The customer service rep contacted the hotel, of course they answered her call so clearly there was nothing wrong with the phone. When she came back on the line with me she was told no one turned it in. If they…

I have had numerous correspondence with customer service who claimed they were sending my issue to their up depart that was over 3 months ago and even though I have tried to contact them I get no response, To cut to chase on your web site I was trying to book a room with points and money.

Your website said it did not go through and try again which I did and got the same response.

Finally on the 3rd try it took. Since it did indeed book 3 times I was automatically charged for insufficient points at $135. I was unaware of this since no where did it state I lacked the points to book until my credit card statement came in.

I explained what happened and Kate at customer resolution wanted the last 4 digits of the credit and notified me of sending it the highest resolution desk. I have not…

The place was horrific and unsafe along with the front desk person not only stealing money from our card but they also lied to cover it. Charged us amenities when none were available except access to dirt needles

bad smell. Old furniture,stains and no tv room. I was suppose to stay there from 11/21-11/24, but I could not take it. 73 for a couple of hour. This happen at 2364 S Loop W. I would appreciate my money back. This is very unprofessional. Thanks for nothing.