I went to order with my family on March 12 the staff n manager was very unpleasant they also had nasty attitudes they was throwing all our food they didn't want to fix the soda Machine when I inform them it wasn't working the manager said it doesn't matter if I make a complaint because she's the manager n nothing is gonna be done
Waited in line for 20min till 950 they told me they didn’t have any more meat no anything nothing at all very rude a line of people and they don’t close till 10 on top on that the manager on duty Dan was very rude about it saying they were closed how were we allowed inside ?? I’m very disappointed and unhappy so unprofessional charlotte location tyvola road
after byuing 3 bowls and ask the girl to serve me the "keto bowl" as seen on the picture, it was a disaster!!!! " what??? I'm paying for all of this!!!! she have to look at the picture to see what was included in the plate...
this store is located at :5796 South University Dr, Davie, Fl. 33328, 954-689-0559, host by Nadine, order#405,code#37600310001211076130. I work as a customer service and I understand the pressures of young people, but, where's the manager...!!!??? cannot upload pictures, but i have them, thanks.
I am extremely disappointed at the moment. Been ordering for years at the Hampton, VA location. I am unable to reach a Supervisor about 3 online orders I placed today. I would like a complete refund for my order. I've been online trying to cancel an order for an hour and no such luck.
When I got the order it was incorrect. I have no words. com if you need to reach me and phone number is 757-325-5874.
The worst customer service. The worst. There is 209 people bitching about the disrespectful people who work at the surprise AZ location. The people who work there rude and just trash.
Last time I was charged for steak bowl instead of a chicken bowl on top of the big girl on the registers poor attitude every time we go there ... I contacted Chipotle with the receipt code and still no response!!!
Today both bowls had literally no pork or chicken and both messed up ... chips lol large bag was filled to a quarter maybe lol
100% thumbs down !!!
I did an online order that was to ready at 8pm ive finally just got my food at 8:39pm i find 39min wait unacceptable consider i ordered online to avoid a wait. Very unhappy customer i visit you Pittsburgh pa baum blvd location.
Buy for my wife and she usually likes it very much but today 7/26 my purchase in dover de was very unsatisfactory. She said portions were small and somewhat dry.
20th street Chipotle in Chico has terrible customer service and the food sucks. They screwed my orders up every time and the manager did nothing to rectify the problem. She would not listen and just repeated the same phrase over and over.
i ordered chicken bowl and chips. They sent just chicken in a bowl. Grubhub driver asked them about the order since it felt light and they told him it was correct
Only half of the online order was prepared and provided to me. Didn't realize until I got home that I only had half of the order as it was ordered by my spouse. Try to call to ask that it be resolved.
Could never reach a person by telephone. When I finally did go back in to retrieve the order, I was treated like it was my mistake. No compensation whatsoever was offered.
I started to place an order online for pick up. I was given an option at the end of the order to roll up to the next dollar for a donation. I chose not to make the donation and received an error message that I missed it.
So in order to proceed with the order I would’ve had to donate to finish the order. That is not fair. If I have a choice to donate or not donate the customer should not be penalized in order to buy product.
I canceled the order and will NOT we ordering from chipotle if I am going to be forced to donate no matter what the reason.
For the third time!!! order never received third time claimed it was not ready but was! Each time it took almost an hour to resolve the issue. This was at the Parma, Ohio Ridgewood store. Frustrating, irritating, and unacceptable .
I have a flip phone, not a smart phone so I had to return home, print out my proof of order and then return.... Hardly fast food pick up convenience. Normally I would have gone elsewhere but the orders were already paid for How many chances should you get?
Im waiting for a refund as promised ordered on line what did we get beans and rice for 35$ it was not funny and they said they would give us a refund and still nothing I paid for food and want my money back as this was awful.
I usually get the burrito bowl and so enjoy it but tonight when I went to Chipotle to get a burrito bowl, the salsa (green/hot) was clumpy and it was way down in the pan when the young man got it and put it on my burrito. I asked for extra and when he went to get more, it was even more down in the pan and clumpy.
It was almost out in the pan he reached from but he gave me the bottom of the barrel I guess but I have never had it come on my burrito clumpy.
Also, the chicken had no flavor tonight. I added salt to my burrito several times when eating and there was something rather crunchy and a green stringy substance throughout the bowl as well. Adding salt really helped and I never add salt.
The salsa takes really good care of it every time but tonight, something was really different. I…
Submitted an online order on 5/22/20 but realized that it was the incorrect location (Kamm's Corner). 40 back to my account. It is now, 5/28 and no refund. Called the store 3 times and asked for a Manager but was put on hold each time without a response or a call back.
The order was under Willie Richard (my boyfriend) but I used my debit card for the purchase. Still waiting for a response and refund.
My co-workers and I ordered delivery from Chipotle. Lunch was delivered with absolutely no dressing for our salads. I called Chipotle and was told they can't deliver our dressing that go with our salad. It was suggested we come and get it ourselves.
I explained we are Nurses working in a busy hospital and cannot leave. Then I was put on hold and left on hold. I thought it our business would be appreciated considering how much restaurants are suffering due to the Covid epidemic. Very poor customer service.
if I could do no stars I would. NO SILVERWARE in togos, NO LETTUCE in salads. It literally has a thing layer at the bottom. This chain needs help. im no longer coming or ordering here for our company im sick and tired of it.
No one gives a shit. 1220 Arkansas Ln Ste 100, Grand Prairie TX 75052-7369 DONT GO HERE EVER! as you can see in picture. only couple romaine leaves and yes im having to eat with a spoon. THIS PLACE SUCKS.
Now a trip to the trash can with this crap.
87th St Chicago ill 60620 when I got there to pick my food up the lady that works there said she didn't see my order which I don't understand why because I place the order online they charge my credit card and sent a confirmation email. this is not right I need my money refund.
61 cent> the young lady look like she was frustrating because it was close to closing time. it was a lot of peoples there to pick up there food and some didn't get their food either. that location is ripple peoples off during this time with this covid 19 pandemic and I don't have money to throw away I been off work for a month and my money is short. 61 312-721-3344
Took 30 min waiting in line at pick up window. They lost order had to make it then got home and none of us could eat it because it was extremely salty!
Also No Sorries when they forgot the order! Call me for a refund 5132551987. I am a good customer and now rethinking about coming there
I order chipotle a week ago and a day after eating it I experienced cramps and my body is hurting. The food is tainted!
On Friday, April 17, 2020, I ordered food for my family online in order to make my interaction with the store and other customers as quick and painless as possible. When I got to the restaurant located at 901 N Leavitt Rd, Amherst, Ohio, at around 6:40 I was greeted by a small gathering of people outside of the restaurant, in the 37 degree weather while it rained.
I was informed by the crowd that they were bringing food out to customers who had already ordered and letting those who needed to order come in and order. This was, at first, understandable due to public health concerns and the vitality of Covid-19.
My patience quickly left me as time went on, standing in the freezing rain waiting for my food. I was finally allowed to come into the restaurant to stand and wait after a half hour,…
I attempted to use a $25 dollar gift card but after receiving my food the Manager told me that she couldn't figure out why it wouldn't work so I was charged the full $45 dollars on my debit card. The next week I received another $25 dollar gift card so I was excited to have the full $50 for my families food.
Once again the website would not work correctly and charged my debit card the full amount. I was smart enough to look right away and I called to talk to a different manager. 02 on my bank account from 3 days ago and am so disgusted by both experiences that I would rather give away the gift cards.
Unfortunately they probably will not work for whoever I give them to. and by the way after filing three different concerns online and putting all of my information in I still haven't…
I ordered through the app.. I asked for vinaigrette. Almost every time I order online I never receive my vinaigrette. I don't get much in my bowl so without it, it's very dry!
the chipotle on 34tn steet in empire state building wouldnt give me a dressing i always received one but i spoke to manager return my food and got a refund you lost me as a customer never going back there the lettuce was brown and the chicken was the last, god knows how long was that sitting there.
I will go back to DOS TOROS they have great customer service maybe your employees need a training on that people skills and not argue with the customers.
Mobile order not ready for pick up at the time specified. Waited 10 minutes for them to cook steak. Forgot our order of chips. Forgot the meat in our children’s meal. How to drive back to the restaurant to get items.
Also for the amount of money that we spent tiny skimpy burritos. Tiny bag of chips.
Opened late management was rude as to why the sign says 10:30 didnt open till 10:50 didnt have food prepared no mixed pepers and oions was told security guard had to take out trash WILL NEVER GO BACK TO THAT LOCATION AFAIN!!!!
Well 1st to start the burritto that i had ordered was very jammed packed and into a ball that didnt even look like a burrito. Went to order a kids meal and it states on the menu ur choice of 1 meat....... 00?? made no sense.
95 if u dont get meat for that price? As we were checking out walked to the car noticed they wrong me up for a steak burrito clearly when we got a chicken. And when we returned back into the store then saw the girl making burritos and they were filled up not like ours.
I just was very unsatisified with the service and the food
Hair in food/ missing guac
On Feb. 4th , 2020 I ordered food from Chipotle in in Decatur, Ill. and got Food Poisoning/E Coli , I reported it to the store Maneger (Erin) on Feb, 14th 2020 and have not been contacted as to my Health since !!!! Willie Jones (414)377-1947
Hi my name is William Unfortunately I am wasting time making a complaint 3822 Cross Creek Road Malibu CA. 90265 PH : 1-424-644-2184 Host : Harrison Order #311 Called Manager Luis Perez said He would refund me if I drove back over there after my 12 hour work shift I have to Drive back to get refund ?
Really how about you just make food Consistent the same Chipotle claims its Delicousness This is one of many time I have been disappointed with my food and serve I will try to list to list all of the different things that Happened Today 02-07-2020 at exactly 3:47 pm I went to buy three Burrito bowls two chicken two steak I looked at the Steak and it looked dry and nasty I asked when would a new batch of steak be ready ?
They said a while not indicating how long it would be ? then she just…
BEAN AND CHICKEN THEY DIDN'T HAVE IT REFILLED ALONG WITH OTHER STUFF BUT MY COMPLAINT IS MANAGER SAID HE WOULD MAKE VINGERTT AND LET ME WAIT AT THE CASH REGISTER FOR 15 MINUTES JUST TO ASK THE OTHER GIRL IS HE MAKING IT OR NOT CUZ I SEEN HIM SERVING NOW SHE ASKED AND HE TOLD HER NO HE COULDN'T FIND THE INGREDIENTS I ASKED HIM TO COME BY ME AND WHY HE LET ME WAIT LIKE THIS AND HE KNEW I WAS WAITING HE SAID SORRY WOW HE IS NOT RIGHT KADO HIS NAME IN ASHTABULA ANOTHER THING THERE IS NO REASON NOT TO HAVE IT MADE ITS NOT LIKE THERE BUSY THEY ARENT REASON BEING IS THEY ARE SLOW FOOD HAS NO FLAVOR I WAITED FOR THIS PLACE A LONG TIME AND
ILL HAVE TO GO TO MENTOR NOW AGAIN I WOULD LIKE A REFUND PLUS MY REWARDS WONT WORK FOR ME EVERY TIME I GO TO CHIPOTLE IT SAYS SORRY ITS DOWN I HAVE A TIP FOR…
Ordered online from Mockingbird Lane location in Dallas for P/U at 12:30. I got some kind of beef instead of chicken. I got black beans instead of pinto bean and I got white rice instead of brown. TOTALLY RUINED MY LUNCH!
As a customer I never had any issues but as an employee wow! Not only is my manager rude she is a snotty liar that. Refuses to admit any fault or have any p professionalism what so ever. I had asked her multiple times aboht a letter needed for my food benefits and she acted like it was the hardest thing in the world for her to do I used to think that Walmart was the worst job in the world but actually Chipotle was.
I'm not sure why or what I did to her for her to treat me the way she did she even had me take my break last from everybody else and later and she and the other crew members go to the back and Whisper amongst each other not even work like they're supposed to.
But yeah I have to do what I'm told and wait on her only to catch an attitude from her which I really didn't appreciate…
I ordered a Chicken Burrito and 3 hard shell tacos on 01/26/20. My burrito was packed with a lot of lettuce and there was no corn when I specifically asked for extra corn. There is always an issue when I order online.
I am very disappointed with the service I received from Chipotle. I even tried calling the store back numerous times but there was no answer. The burrito and tacos tasted horrible!
I ordered my chipotle online so that it would be ready for my lunch break. I only have a 30 minute break. I was gonna shoot across town pick my order up and rush back to make it back to work on time and have lunch at my desk.
When I got to the chipotle on Bechtel avenue in Springfield, Ohio not only was my order not ready but it was also made incorrectly. There was both cheese and lettuce on my bowl so I had to have it remade.
The cashier was so rude to me and acted like it was a problem that she had to fix my order. It took them 10 minutes to remake my bowl because they helped the line before helping me. So not only was I late getting back to work but I was treated very rudely at this restaurant.
I been going here for a couple of years. Sometimes, the cashiers have been catty and rude. Last week, the girl asked what condiments I wanted. I told her Everything except sour cream and hot sauce”. She puts on sour cream.
I looked at her, like I not want it. She did offer to start over. I even apologized for her mistake a and she ignored me. Tonight, I was in line. An employee said “ exuse me”, very rudely and thought he was gonna push me. I nice to everyone.
I feel like not even coming back here. Is is so difficult to be polite?
I used Postmates and placed an order online. I call into Chipotle to make sure my order was prepared properly because I’m pregnant and my last order arrived missing multiple items. When I called in the young lady who told me she was the manager said she didn’t have a order with my name, 45 minutes after my order was prepared by chipotle I received the food and it was beyond cold.
I called back and the manager said it was not their fault but the receipt showed the time the order was prepared and I was notified by postmates when the order was picked up. My food sat for 30 minutes at Chipotle and after speaking with Postmates I was told they pick up and delivered within their time frame and were not at fault.
Long story short I wasted $22 and neither Chipotle nor Postmates admitted fault. I…
My order no 439, at 12/27/2019 6pm I order two chicken bowl with brown rice and evrything to go, and when came home start eating the brown rice was undercooked very hard cannot chew . i tried to call store and explained the girl said manager is busy will call you .i saved the bowl if you want i can bring it back.
Ketan [email protected] 734=266-1746
they didn't really seem to care that the guacamole was not good!!! thank you for letting me share my complaint....
My wife and I placed an online order at your Manchester facility. When I arrived at the time it stated it would be ready, I noticed a line of customers and a line of people that ordered online ; when I inquired they said they will work on it shortly.
They stopped working on the line of customers that showed up for dinner and only worked on people that did online. When they finally got to my order, they did it wrong by adding Sour cream. When I said that was not on the bowl order the server said so you want me to redo it or can you keep it very rudely.
We ordered a bowl without sour cream and double protein, it when he did it a second time didn’t add double protein because he was a bit upset doing it again. I would say this store doesn’t understand online ordering and since doing it when…
The service was absoloutley terrible. Went to the Chipotle in Sammamish at 5 PM on December 22nd. All of the employees were incredibly rude and slow. Skimped out on everything as well. I was not greeted, they seemed more interested in talking amongst each other rather than the guests. DO SOMETHING ABOUT IT!
I eat Chipoltes for lunch weeekly. Yesterday, I ordered my food and when I went to pay for it, I could not find my credit card. I said I think I lost my credit card, but will come back after work and pay for my meal.
I was told you can't do that, so I started to leave. I walked to an empty table and searched my wallet and found my credit card. I walked back up to the counter and they had already threw my food in the trash can.
That is just poor service that you would rather throw food away than help out a customer. I left and ate at Firehouse subs instead. I will have a difficult time returning after this experience.
A couple months ago I placed an order a wrong location , after calling them to cancel order I never received a refund for that order. Last night I had a deliver order which was later then time of arrival given which Im not really upset about.
But I didn't get the chips I ordered and was told it would be refunded to me. No one from the location called to apologize about not being able to complete the order. I'm a pretty loyal customer to Chipotle an these mistaken are become very disappointing.
, the cashier was just standing the no helping the process go faster on open the bag an putting the food in the bag and having the three person process the food in the food line. Waiting for twenty five minute finally get up the ice on the lettuce are you kidding me after standing there and the person picking out of the lettuce horrible the location is 41 west 87th street Chicago 60620
Not very good service, people at register were very rude, and they messed up my order in the process.
This store was so dirty. Food was only barely warm. Customers were having to clean their own tables. Floors not swept, napkins out and bathroom dirty. All the while the manager is sitting at a table filling out some log.
I have pictures and video I can send you.
My 12 year old daughter was eating her side of guacamole when she pulled a 1/2” triangle piece of glass from her mouth. from the back before I even spoke as if she knew what I was about to say.
When she came out I said “My daughter just found a piece of glass in her guacamole”. ” I gave her the glass and the side cup & I asked her to remove the large tray of guacamole from the food line where other customers had been ordering from.
She did and replaced it with a tray probably made from the same batch of guacamole, And proceeded into the back again. No apology, no other words to me. About 5 minutes later I approached the counter again and called to the same girl.
” Again, no attempts at managing the situation at all. I expressed how concerned I was and asked if she would refund my…
, Olathe, KS 66061. My order Number was #261. I was so disappointed when I went to eat the burrito as all of the ingredients were cold. " When I first got the news that this store was opening I was elated as I visited your restaurants at least weekly.
I have never been disappointed with your product until now. At first I attributed the issues with the training, My issue continued to be portion size as a flat cover was all that was needed, whereas your other locations did require a domed lid.
I still eat at your other locations and quit this location until yesterday when my sick wife had me stop at this store as it is five minutes from home. Now the issue is poor food quality of which this location will accept but I won't.
I suspect that during non-busy periods they are turning the…
ORDERED 3 BOWLS ASKED FOR AND PAID EXTRA MEAT ON BARBACOA, DIDN'T RECEIVE IT. WAS CHARGED FOR GUACAMOLE, DIDN'T ASK FOR IT, BUT WAS CHARGED FOR IT. I CALLED TO SPEAK TO A MANAGER, PUT ME ON HOLD FOR SEVERAL MINUTES, CAME BACK TO THE PHONE TO INFORM ME OH HE STEPPED OUT, TOOK MY NAME AND NUMBER AND SAID HE WOULD CALL ME BACK, HE NEVER CALLED ME.
SO I CALLED BACK AGAIN ASKED TO SPEAK TO THE MANAGER AGAIN THEY PUT ME ON HOLD FOR SEVERAL MINUTES AGAIN, CAME BACK AND SAID HE WAS TOO BUSY TO ANSWER, HE WOULD CALL ME BACK ! I SAID NO GIVE ME HIS NAME, HIS NAME IS SHAWN OR SEAN BOYLE NOT SURE OF CORRECT SPELLING.
THIS IS VERY POOR CUSTOMER SERVICE, I HAVE PLENTY OF CHOICES, I DON'T HAVE TO SPEND MY HARD EARNED MONEY WITH CHIPOTLE !
Hi, My wife and I enjoy dining with you about twice a month. Saturday November 9th we had a late afternoon meal at your Augusta Ga. location. That night both of us suffered from stomach problems, My wife having the most trouble.
We think the sour cream was the problem, but who knows. Sunday was a miserable day as we both were sick. Monday morning we could keep food down but felt awful. I am up after midnight as my wife is still having problems.
We did not visit a Dr. but may have too. We would like a refund at the very least. Thanks, Steve Sherrer