I placed an order online which was a steak burrito. In the burrito there was only pieces of the rubbery far part of the steak which is weird because that has never happened before. Just disappointed I paid $11 for a steak burrito and there was just chunks of fat as the meat in my burrito.
The manager at your Savannab Hwy Charleston SC is the rudest individual I have ever seen. It's a wonder you have any employees there. I had lunch there today and witnessed the most uncalled for behavior. If he had treated and talked to me the way he did one of the girls working I would have walked out.
She is a good worker and he did everything in his power to humiliate her in front of a restaurant full of people. Management is not his calling
While ordering the BOGO special offered, the server couldn’t answer a question regarding my order. When I requested the Manager, the server seemed to have gotten upset. There was no line and I only asked for the Manager because she didn’t no tthe answer.
Once the Manager answered my question, I continued with my order. I had already placed my first item. When I reached home my second item which was 3 tacos was unsatisfactory. If I put the ingredients from all 3 tacos together, I could not have made 1 complete taco.
There were about 5 pieces of lettuce, 3 pieces of cheese a smidge of salsa sauce and barely any pork. I work hard for my money and it is a treat for me to eat out. I did not appreciate the service, nor do I appreciate losing my money.
Please reiterate to your employees how to…
I am a regular customer at 1869 Plaudit Pl #140, Lexington, KY 40509 and I ordered two bowls to go and with my arm i was pointing as usually I've done it for years and one of the guys with black beard and a hat told me I can't point like that my arm.
I told him everyone else is doing the same and I'd ordered like that for years, I was the only one in the lime wearing a mask, even though I have my vaccine two shots. When I was paying for my food a chipotle employee blond guy showed up at the register and took my food and start screaming at me and told me he's not selling me the food and he'll call the police.
I felt really uncomfortable with the situation because I have to leave with food for my family because of the racism they showed up. When I arrive to my house I looked at my bank and…
Placed my mobile order and drove to the restaurant, employee asked my name three different times and after a few minutes I was given my food. Drove home and when opened the food, realized the order was wrong. I was very disappointed and called the store and I was told my order still there so I decided to drive back to store and return the wrong order.
While driving called the store back and that this point I was very disappointed and I knew the food will not be as fresh as expected so requested the order be cancelled and issue a refund. I was told the refund will take 3-4 days to process and they could not provide any receipt that the order was cancelled.
The whole experience was very disappointing with very unprofessional employees that they didn’t seem they cared that they screwed up.
Went to chipotle in Compton in the compton town center as always they didn’t have steak meat left, rice & no pico and made my food incorrectly. Someone else purchased the food for me so it was blamed on that person.
My biggest concern is why is it that they are always out of items before closing ? This place definitely should do better with customer service and product check for the entire day. Food was made horrible. It was clear they didn’t have the items.
I had a bowl full of lettuce only.
I placed an order on 7/6/21 from your Hyde Park location. i arrived on time to pick up my order as time determined when i placed the order. i waited over an hour and finally left with out dinner. i am very disappointed with CHIPOLETE!!!!!!
We are all hungry and hours behind dinner time. David Kucia
15 pm. 96. 35 + taxes for each burritos. I was highly disappointed & would instead go to Moe's or Qdoba, where there are no hidden or unexplained charges. Thank you.
The people at Chipotle are still wiping the counters with the gloves that they reach in and get the cheese and lettuce (Chicago Madison and State Street and Jackson and State Street. I have reported this several times and still nothing has changed.
That's why people are getting sick there.
Also, If I wanted a salad bowl from there. That's that I would have ordered. You went up on the prices and giving less meal out. I know today was my very last time going there. I see nothing will change their but the prices. Have a good day.
Will not be a customer anymore.
The Obetz chipotle store never has guacamole and the meat is overly spicy and the rice is always salty. I know that restaurant are having a hard time finding people in today’s economy but this is ridiculous. If you are going to serve people a product and except them to return do a good job and give them decent food .
I recently placed an order @ Chipotle for Delivery at 7 Nazing Court , I was very disappointed with my food order. I order a burrito, and a salad bowl. The salad bowl, didn't have any meat (I ordered chicken and steak) and the Burrito had nothing but rice!
It was suppose to be beef burrito, but what I got was a disgusting piece of fat (huge) I was gross out and had to toss it out. I tried calling the restaurant and was placed on eternal hold. I gave up and just tossed the food out.
I feel that someone needs to reach out to this branch as is not my first time with similar issues. In the past I try to be understandable but is now become concerning to me as a faithful Chipotle customer.
Located in: South Bay Center Address: 27 District Ave, Dorchester, MA 02125 Phone: (617) 282-4374
I normally love Chipotle,, however. This evening was the worst!
First of all, I did not go to my normal Chipotle location, which is normally clean and quick and friendly. This time I went to a different location and the staff was rude and the environment was disgusting.. After waiting for 45 minutes in line, when we get to the counter, I notice it is slopped and covered with random food, cheese, sauces from whenever.
My son specifically needed dairy free vegan items, and the staff was just reaching over each other to pour queso, Chicken, and beans on all different orders. They didn't even change gloves when reaching into the cheese and lettuce and various other ingredients.
I realize they were busy, but after my son had queso and pieces of chicken flailed onto his burrito, he would…
Your store at Wheaton Mall, Maryland 20902. Your employees do bot care to have business or not. Many times after I shopped at Costco & then stopped by your store to buy food, but your employees taking times all eating & not open the door as business hours posted at the front of store.
Today, store hours 10:45 am ready, & now 11:00 am ready, your employees still slowly talking their meals. Now, 11:05 after 5 customers including me were at the door & waiving hour hands for them to open. They finally came open the door, but food not ready to order, not cash register ready for me just buy a gift cards while other customers still waiting for food on display to start placing order.
I think not a goof way to handle business by your employees
The counters were an absolute mess with food all over the place. Then the guy takes our order and doesn't know what Carnitas is? LOL he starts putting steak in our Carnitas bowl. We had to show him where the carnitas was.
Then another guy takes the rice from a bowl that has been sitting there and dumps it back into the main container of rice. If that wasn't bad enough, they were out of sour cream and Guacamole! Laughable really but unacceptable! Hello?
Mexican restaurant and no sour cream. or Guacamole? The meats look like they had been sitting out for a while and the entire counter was disgusting! This location in Citrus Park used to have a line out the door all the time.
Now I see why no one was in there. I am not sure why they went downhill so fast but WOW has it ever. Someone should…
I went to the Chipotle in Tampa Citrus Park location. The serving area was disgusting, the food looked like it had been sitting out for a while, they were out of sour cream and Guacamole. What is the point? That locations used to be very clean with great service and now it is a dump with poor service! What a shame!
I placed a to go order at 2400 West International Speedway Blvd in Daytona Beach, FL. I witnessed one of the servers (a white female with pink hair), was taking food (chicken), that had dropped from the counter and brushing it back into the pan in which customers will be served.
I addressed her an told her that was disgusting what she had done and she began laughing. ” I requested to see a manager in which I spoke with.
I have a complain about 10150 reistertown rd #40, owings mills. Foundry row. 21117. I went there today at 2:00pm (5/17/21). When my turn came, manager said I can’t take your order as computer shut down and it’s not the 1st time he said, it happened the same thing last 2 times too.
Moreover that manager was so rude to me and other clients, he refused to give his name to me and other clients. This chipotle is the worst, I don’t understand if owner can’t handle his store than why he shouldn’t shut it down.
How irresponsible owner is, who doesn’t care about people’s lunch break time. We get only half hours break from work and coming to this place is just waste of times. Other chipotle locations “employs always greets first to the client and a makes you satisfy with their service but this…
I need a refund of $17.50 because Chipotle never provided the food I paid for. The problem occurred yesterday evening (5/11/21), when my husband went to pick up our online order at 8:30 p.m. A female employee came to the door and he said his name was Muhammad and he was here to pick up the order. She went back into the restaurant and returned, saying that they don't have his order. Now I know that his name had to be on the order because when I made the order I put "Muhammad" on it, not my first name because I knew he would pick it up. She simply said, we're closing and to call customer service because we're not taking orders. Huh??? It seems like customers deserve much, much better than this.
Now, when I spoke to the manager of the restaurant today, he informed me that it closes at 8:00.…
Picked up order an the 2 quesadillas were folded so many times, they looked like a lump of mess! You couldn’t even bite down on the chips there were greasy and chewy. No crunch!
My son ordered a double steak burrito and discovered it had NO meat, just cheese and rice. I had ordered roasted corn and guac. The guac had a piece of peel in it and the corn was not roasted AT ALL.
The Bexley, OH location screws up our food order more often than not. It needs to have new management or to be closed.
I purchase two bowls yesterday your food and I was hot for hates were no fool I asked the girl from vegetables the peppers and onions were shriveled up and old and dried out your tomatoes with shower and they didn't put no cheese on it just let us I asked for taco they gave me a rap and I have to staple the food was bad if sitting in those pots my mother has been sick for since yesterday nice Mother's Day gift she got from there this is your store 1622 Nursery Road Linthicum Maryland 2120 910
I ordered a burrito online with extra chicken, white rice, cheese, lettuce, corn salsa, and sour cream. I paid the extra charge and still received a miniature burrito that was smaller than my hand. This is absolutely ridiculous for the amount of money I paid for this.
I will never go here again and I will be telling all of my peers and coworkers to not order from chipotle ever again. I demand a full refund for this poor excuse for a meal. I have been robbed by this restaurant.
I have picture evidence of this but your website is not letting me upload.
Me my husband and son went to the Chipotle in Blaine,MN last Saturday the 24th. The worker was rude and could barely hear her as well as the shredded pork we all got was so dry and hard.
Me,my husband and I went to the Chipotle in Blaine,MN last Saturday April24th. We love Chipotle and everyone we go to Blaine we go there. This time however our experience was awful. Their was a worker who was not only very rude but we could barely hear them talking.
We got the shredded pork burritos and the meat was so dry and hard I had to tell my 12 year old son to chew it careful as to not choke. The beans were also very dry and some were hard. Very disalppinted.
Never seen a line so long and the supervisor or the staff stop to say let clear out the people standing and come back to the online orders or have the online orders prepared on the other side so we can get the line down. I give the homewood location 0 because customers including me is walking out the door.
My husband and I stopped at the Chipotle on Charlottes Pike in Nashville, TN around 3:30pm. We noticed one employee eating his lunch at a table, which didn’t bother us. What did bother us, was after he finished eating, he went straight back to work without washing his hands, and since he works the cash register with no gloves, was surprised.
But that pales in comparison to a different employee eating/scarfing chips and salsa behind the counter with his sanitary gloves on, then went right back to work using those same gloves to handle lettuce & cheese which he uses his hands for. Even not dealing with pandemic protocol, this was a blatant disregard for cleanliness.
We have always viewed Chipotle as a step above other fast food, but that’s just rude and gross. it is a simple thing to have…
I ordered my food around 8:40pm and did a pickup at the Chipotle in Harrisonburg,Va for 9:15pm. I ordered two things. Both with extras that I paid up for. When I walked in there was a mountain of people inside also waiting for their orders.
I walked in at 9:15pm and I am not even surprised that my order wasn't ready. I waited for almost an hour for my order. I overheard the lady at the register say to another customer who came up an compained " We are running 30 minutes behing on our 9:00pm orders", keep in mind it was almost 9:30pm, 30 minutes until they close.
This establishment in Harrisonburg has just gotten worse and worse. They need to organize their online orders in a more effective and efficient way because I am beyond frustrated when I recieved my order to not even be filled the…
Ok so first I tried to go to location to ask about a salad because I have a food allergy to all greens such as mixed greens, kale greens, mustard, tunip greens. I also have a allergy with spinach and Swiss cheese.
The guy that worked at the one downtown here in louisville told me that they can’t go through the salad and pick it out so I was pissed. I did order for my husband and my son and the quesadilla was not good at all they said it tasted like it was burnt and it didn’t come with any sauce just chicken and cheese.
Hate to say this it was our first time even eating at this restaurant and I won’t go back because your staff needs to learn customer service.
Also I know for a fact that FDA would tell you that you have to make changes when someone has a food allergy.
I am a frequent at chipotle. I love the freshness of the food.
However, I have had two bad experiences at the chipotle on hwy 280 in Inverness, Alabama in the past 2 weeks. Last Friday night I waited over 40 min for an online order that the employees have to someone else.
Tonight at around 7:30-745 pm I went into chipotle. All of the food was pushed back from the window and the employee told me that they normally don’t mop the floor underneath the food until later but were told my management to do so at this time.
He asked for a mop from another employee that she handed to him over the food. Then he splashed mop water all over the floor out of a bucket, then he began to spray to clean the window and created a splatter as he sprayed that could reach the food.
I told them this should not…
someone else came.. cheeses was empty too! lol I was charged for extra chicken in which I didn't ask for or receive! Not days trying to get some satisfaction out of my $23
Went into the Chipotle in Valparaiso Indiana about 2:30-3pm and looking at the young lady when I was placing my order for the steak cheese quesadilla to go she told me they were out of trays so my sides were little tiny cups way to go to rip off the customers and also need to put in fresh hot and clean food looked like a bomb went off so nasty will not go back and health department looking in.
I contacted customer support because I received a wrong order, (Julia) responded.
First she offered a BOGO but never gave me code, contacted her again and she said changed it to free GUAC, that wasn’t what she offered to begin with I asked her about and she “apologized” saying she was just going to refund me. That was almost a month ago and she’s not responding to any emails.
Customer Service definitely needs to be retrained. Very unprofessional.
I am requesting a refund for my order that was placed on 4/6/21. I waited 1 hour for my order when my order was than given to someone else. The costumer service is horrible and they talk to you with no respect.
I will never ever go back to Chipotle again.
I made an online order it said it will be ready at 7:45pm and I get there at 7:45pm and order wasn’t ready didn’t get my order til 8:00pm and it was made wrong and I ask for them to make it over or give me my money back the store manager Celine told me she couldn’t give me my money in my hand so I ask can she make it over she was very rule and
nasty to me made me wait 30 minutes for another bowl to be made and her crew members one big black girl with glasses was very nasty wouldn’t give me her name when I ask for it to make an complaint she says do what you gotta do and when I said the name Kaiser the manager start really being rude and then when my food was done she told me I can grab my food off the counter when clearly everything wasn’t in the bag they are very rude and unprofessional…
m. today 03-22-2021 at the chipolte located at 2011 N Dale Mabry Hwy Tampa, FL 33607ordered a quesadilla with corn salsa, corn salsa was completly frozen and unedible also ordered tacos with extra cheese, not only did it not come with any extra cheese there was barely anything inside the taco.
this is not the first issue i have had with this chipolte and something needs to be done about this. Chipolte is not cheap and your employees should make sure that they are providing your customers with the food we are paying for, to be honest this is just completely unacceptable!!
I will not be returning. I have tried uploaded the picture I took of the taco for your review, it would not allow me to upload it, howver i do have the photo and would be more than happy to provide it to you some other…
I made an online order on March 19th 2021 and when i arrived to pick my order up i didn't have any chips which i ordered 2 bags. I requested an refund and was told to go online to receive and refund .
i requested to receive a refund in cash and was told to wait the manager was rude and unprofessional and i am irritated with the whole situation. I don't understand how you run out of menu items and don't let the customer know ahead of time.
I will not be ordering from here again.
Why does the Chipotle at 9030-d Albermale road Charlotte NC 28215 consistently only accepts credit cards. I would like to pay with cash but they will not accept cash
I had to wait for over an hour to get my order. I know it's a new restaurant, but the wait was inexcusable!
I went to Chipotle located in the city of Champlin Minnesota this morning and order chips and guacamole and the chips they were very grease I have years eating at chipotle restaurant and I love that food, but those chips were terrible bad
I live in Summerville, SC Chipotle is my favorite place to eat but more times than not they are out of the vinegarette. When I asked today if they had any I was told they didn't have enough time to make it. The sense in ordering a salad is to top it off with the dressing.
I place a group order to your store at 1930 N Bechtle Ave Springfield, Oh every Wednesday and have for many months now. It can be anywhere from 6-10 meals on each order. In all those months only twice have we gotten forks and napkins!
Yesterday I placed an order for 7 meals. Then I called back with an add on, talked to the mgr. She had me order it on my phone. I called back to confirm the order and the MGR assured me she would put them all together.
Needless to say, I did not get the extra order that I paid for nor did we get napkins or forks again! She arranged for me to get a meal at a later date. Not a complimentary one but to replace the one I didn't get that I paid for.
My husband went back in last night for our supper. I called ahead and told them what I wanted and she insisted I…
I ordered Chipolte online for pick up and was charged on my credit card but never received a confirmation email I went to pick up my order and they did not have it so I had to stand in line and order another dinner because I could not produce the email confirmation.
The manager referred me back to your website to get a refund. I was very upset because I had to pay for 2 orders and one I did not even get ! I also applied for a refund and I still have not received it I went the the W.
Ridge Rd Parmatown store Parma Ohio 44129. on 2/11/2021. I still have my indoor receipt for the food and I also have confirmation that you took my online order out of my bank account. Where is my refund. That fact that I can not have a phone number for the corporate office makes me very suspicious that this…
Purchased a $25 gift card on Dec. 15th 2020. Worker was being trained, she did not actitvate the card, Was told to go where it was purchased. Please give me some feedback. I am a 78 year old woman. All I was trying to do is to give my grandson who is a 21 year college student.
I would really be happy if you would just send me a $25 gift card. My information Lucy Lanzelotti 726 Virgin Island Drive Williamstown. New Jeresy 08094. Thank You
worst experience.so looking forward to a salad. well, at checkout told no dressing. beyond bummed. if someone is ordering a salad they should be told upfront no dressing. not at checkout. i got over that and came home to find my salad LOADED with water. 2 bounty paper towels soaked. could only eat 1/3rd of it. couldn’t get all the fluid out no matter what. i’ve gone to this local chipotle many times and have never been upset or received such a lousy salad. Also I was also told they run out of dressing often. OMG
wish i saved the salad and took a pic of the paper towels
, and just left a Chipotle on Turner Lane in West Chester. I asked for veggies in my burrito bowl. " I asked why. The worker said only 2 people worked this morning and we don't have vegetables to grill.
And I asked are you charging me the same price? She responded yes. I walked out. It is not my problem that your organization does not have enough workers. The restaurant should have reduced the price of the item or offered me some thing else.
This was bad customer service, some thing you all cannot afford given your history. Needless to say I WILL NOT DO BUSINESS WITH THIS PARTICULAR STORE AGAIN.
How in the world you have online parking that just for decoration I parked there because drive thru was long and it said for online orders. I had to get back in line for another 15 min I waited 20 min the fist time.
The person I talked too was rude and hung up on me the manager was just as bad. I'm calling better business for false advertising on those signs.
I went to eat at Chipotle with my wife and I the staff including manager only put a 1/4 spoon of chicken on my bowl, and gave my wife a full spoon of chicken. I mentioned something about it asking if they could please make it fair I was told no by the manager I said is their anyway we can put more chicken on bowl she said no.
I asked for corporate phone number I was told no. They would not help me with my needs. At this point I felt like since I was white and all employees were African-American I had no options on my order I will never go back to this location ever again.
Very sad how people get treated when they are the minority in your restraunt.
everything we order is way too spicy.. they should have something for people that isn't so spicy.. it was so bad that we couldn't eat it so we wasted the food and our money.. please do something about this
Arrived at the Bellbrook, OH location a little after 9pm. Waited at the counter while they ignored us to clean. We did not even get a greeting. He then takes the half pan of cooked steak away and finally asks us what we want. We order steak bowls.
He tells us there is none so of course we commented on the pan he just took. He explained that they only serve steak to online orders at this time of night. It was 920 by that time, and they don't close until 10. The grills were clean.
We were treated badly simply so they could go home quickly. Only 2 of us were present tonight because we were out of town but we are a family of 8 who eats weekly at the Springfield, Ohio location near our home.
At least one of the guys, if not more also grabs lunch alone from there through the week and I am a…
I ordered tonight thru DoorDash at the store on Patrick Street I. Frederick Maryland. This is my forth order this week. The second one that was delivered incomplete or totally wrong. I drove to the store because my order lacked 2 out of 3 tacos and the one I received was hard shell versus soft shell.
As such I had to drive all the way to the store to have enuf food for my family just like before. Only this time the store manage KYle or Hwe was rude as disrespectful and decided only to replace the two that were missing after all I went thru.
He accused me of wanting to replace all three after I had already paid door dash for delivery. I am so disappointed and upset with the rude customer service