Budget Trucks

Truck had broke down had to be towed mechanic specifically remembered truck because they don’t inspect my stuff got destroyed and after paying for insurance it’s almost been months and can’t even get claims to have the common courtesy to reply to many voicemails on status I cannot understand the blatant lie of how a voicemail can tell me how eager they are to help but will not even call back, while we’re out struggling to replace stuff we’d already bought I hope you all have everything you need

I had called budget to inform them I had an issue with the truck rental.

I got the run around for three hours.

I finally got reached a customer service agent that was educated enough to answer my questions.

She gave me instructions to call them again once I turn in the truck for them not to charge me because if there truck broken down on me twice.

I called them all day the next day .

I finally reached a person again after calling several times.

He told me to call again the next day because my drop off area hadn’t closed out my case and to not worry I wouldn’t see any extra fees.

So I called the following day and the lady that answer was extremely rude and said she couldn’t help me at all to email “budgettruckrental@avis.com” which this email belongs to no one.

Now I’m sitting here…

We ordered our moving truck 6 weeks in advance and the day we were to pick it up there was no truck waiting for us.

Finally 5 hours a truck came in and we were called to pick it up.

The truck was not serviced nor was it clean.

My husband were moving from Joshua Tree Ca to Canton Ohio and we are both 70 years old.

The truck did not have prober head lites so we were unable to drive after dark or before daylite.

We broke down in Missouri because we were told not to touch the tank that was to have the DEF in it.

The girl in the Palm Springs office specifically told my husband DO NOT MESS WITH THIS referring to the DEF tank.

So when we were leaving Missouri first thing in the morning we broke down after getting gas.

The road side service was very helpful and about 3 hours later and…

I was told that I was on a "Do not rent" list when I tried to rent a Budget Rental Truck on my second moving load.

For no apparent reason should I be on any type of a "Do not rent" list, because there should be no claims against me.

I have tried no less than ten times now to resolve the issue through phone calls to several different numbers given to me.

The latest number called and hung up on me each time I made a selection that was listed.

I have tried to resolve calling Customer Service, but get transferred to the "Audit" department.

This is a terrible way to do business and I will be going to a different rental company in the future.

I have spent over 45 minutes trying to resolve this issue and have gotten no where.

I wish I could give them negative stars for their Customer…

Found marijuana cigarettes in ashtray, gas cap was broken, and overall poor maintenance on your trucks!

As a licensed commercial truck driver I WILL be filing a formal complaint with the BBB and The Department of Public Safety if I do not hear from you in 48 hrs.

Thank you for your attention with this matter!

I'm not giving you any stars.

Your truck rental service sucks and the people are rude.

I pre paid for a van rental the day I went to pick it up I was told I needed a major credit card for a 100.

00 deposit I was then told if I use a bank card they would run a credit check and if denied I would not get van well last month I filed bankruptcy so guess what happen no van they denied me picking it up that’s a lot of bs because no one mentioned that ahead of time I offered cash I was told they don’t take it so I was left holding the bag with Nothing I am writing BBB federal trade consumer affairs attorney general someone or somebody is going to make this right full refund FULL REFUND

Truck was mistakenly delivered to wrong Budget site in the same City and State.

My mom was not notified until 14 days later and was charged for 15 days.

My mother is disabled and a senior with limited funds and your company drafted every dollar she had left in her account.at the same time leaving her with over draft fees and balance of $1000 still needing to pay the bank to cover Budgets draw.

If the truck was dropped off at a Budget site there should be systems in place to notify renter that truck needs to be pick up and dropped at appropriate site or Budget should still accept the truck into inventory since it is a Budget location.

We are respectful requesting reimbursement of my mothers social security money that was taken from her banking account.

This situation has made her ill…

Picked up truck in Washington and drove to Texas, over 2,000 miles.

Windshield was dirty inside and out.

Cargo bed dirty.

No explanation of controls.

Parking brake did not release properly.

Fuel gauge did not work properly.

Would not show full when topped off.

Metal flexing of cab or bed at highway speeds caused a loud banging noise in cab all the way.

Very annoying.

An unpleasant trip caused by the ridiculous loud cab noise.

Constant banging.

My items got wet a leak in the truck had to wash all clothing items and steam clean a couch and ottman and two chairs 32 inch tv that was boxed was damaged....

The price was.

Great and customer service was great but the truck leaked horribly

Budget has a habit of charging no show fees of $50 due to their errors and their lack of taking all steps necessary to avoid said charges.

Customer service sucks!

Gabriel hung the phone up on me after I requested to speak to a supervisor.

I was calling about my refund for a no show fee for a reservation that I cancelled 2 hours after I made it.

Even after I explained how I did not want the charge to appear on my credit card bill.

Being told that the refund has been made but it depends on my bank.

My bank credits accounts as soon as the refunds are issued.

So therefore I know for a fact that the money has not been refunded as of yet!

And its screwing with my credit score , to boot!

Cust.

Reg. #0891040573479

I rented a budget truck and car carrier in 2017 and now I have a bill from them because the car carrier got a flat and someone had to come fix it.

I paid for the truck insurance .

The repair person told me they were having problems with these tires .

I spent 12 hours waiting for a fix , I had to sleep in the truck and now Budget sends this to collections !!!

Rented truck, not at location when went to get sent 30 miles out of way to get, still charged for all the extra miles.

Spoke with Joe at corporate office, promised discount did not ever get pd $ 315.

00 I go same place, almost same miles every time. (25 cents a mile) for non -profit We are tax exempt 501 (c) 3 agency.

1808196331538 Receipt says 15% off next rental, never happened.

Changed locations as closer.

2988300002202- $222.

41 (25 cents a mile non profit) **** 1808330481512- $446.

69 refused tax exempt letter 63 cents a mile not 15% discount 1808325994890 $ -660.

00- refuse tax letter TRUCK BROKE DOWN, HAD TO WAIT 3 HOURS FOR A CERTIFIED BUDGET MECHANIC TO COME TO LOCATION, HE CRAWLED UNDER TRUCK , BEAT ON SOMETHING WITH A RATCHET, STARTED TRUCK, SAID DONT TURN OFF UNTIL BACK…

I booked a 12' truck at: BUDGET OF OLATHE 1102 N ROGERS RD OLATHE, KS 66062

(913) 764-4098 Confirmation #: 1808227176397 On 3/11/19 for Sat., 3/16/19.

Received a call this morning that they overbooked and now we don't have a truck to use.

Poor service!!!!!

The worst customer service I have ever had to deal with!!!

I called to ask why I was charged for a tire that was driving off the Budget rental store and 15 minutes later the tire was flat..

All freeway may I add..

And I got no where..asked to speak with the supervisor and was put on hold for a hour and 48 minutes had to hang up and call again...

Ridiculous!!!!

By the way when I called again I was sent to the claims department st 6:32 and was hung up on due to they were closed..

So I called back again and was told they don’t close until 7pm .... this is past ridiculous!!!

So what I understand is that Budget can charge me for what ever they feel like charging me and just give me the run around!!!

It was a great experience until I checked my bank statement this morning to find that Budget charged a NO SHOW fee of $50.

00 on my account and I have rented and returned the truck.

This is bad business.

The company has charged me a no show fee of $50.

00 in error please credit my card back.

I picked up a truck in Orlando, FL RA #1808332681792 and it has been returned to the same pickup location Budget of Orlando Landstreet 2125 W.

Landstreet Rd, Orlando, FL 32809 please call Jacob to verify at 407-850-2521

I got one of your box truck on January 24,2019..

4 the company i was working for was Freight Next Day !!!

Im no longer driving for this company...because of been illegal i was running over a thousand miles...im also getting DOT involved in this matter ...i also was wondering if my name is on any of these truck rental from this company or yours...if someone could please give me a call @ 1-336-615-3721 if my name is still on the truck i would like a full investigation on this matter before DOT IS CALLED...

I reserved a truck and called in to cancel it with in an hour.

They still charged me a 50.

00 no show fee because the truck was cancelled as (with a confirmation email) "no longer needed truck" so I had to pay their no show fee.

Having a hard time getting my money back. this charge put my bank account in overdraft with a 35.

00 fee.

I'm paying 85.

00 for a truck I never used and cancelled the proper way according to the website.

I WILL NEVER EVER USE BUDGET AGAIN FOR ANY REASON.

I reserved a 26 ft. truck with a liftgate for 2-9-18 from the budget dealer on rt.

38 and Chapel ave in Cherry Hill, N.

J.

I was told when I reserved it the truck was phsically available.

I reserved it on 2-8-19.

When I arrived to pick it up at the time we agreed upon in advance it was not available.

Had any customer service been extended in this situation I should at very least have been notified.

However, none was extended costing me alot of extra money for having to rent elsewhere as well as time, personnel and other miscellaneous relaqted costs.i understaqnd errors happen but can tell from the comfort level with which the story was delivered when I arrive that this is common.

Wish I knew than I could've at least planned on spending an extra 400....

Lesson learned!!

I like to think budget for leaving me stranded for over a week who keep seems to think that setting the truck with a computer is the way to go when I break down within every hundred miles every single day since Monday February 4th and I'm still only as far as Oregon and I left Auburn Washington on Monday and it broke down every single day and I'm in my fifth night which is Friday still at a hotel with a broken down truck in LaGrande Oregon my wife was an accident and I was your response was that unfortunate and I need to get to my wife who is in Wyoming I just sent her a head because of a snowstorm that was coming through Oregon and I'm stuck in the past and all you can say is that's unfortunate and will not get me to my wife I've been broken.

I'm going on truck number for with budget and…

I rented a truck from Kansas City, Mo to drive to Goodyear, Az.

One hour into the trip and truck broke down in Kansas.

I waited 1 1/2 hours on the interstate highway on the side of the road for your roadside assistance To Answer the call, only to be laughing while answering the phone and not taking my correct number or location.

8 hours later someone showed up.

The truck barely made it.

I had to have my parents meet me to make the rest of the trip.

This is the worst service I have ever encountered or customer service.

I am sick and my child is sick from sitting on the side of the highway.

To whom it may concern,

I am writing to inform you of our horrible experience renting a 16' truck and tow dolly from your company on December 29th 2018 for our move from Delray Beach, FL to Newark, Ohio.

We had a reservation confirmed since October 25th but when we went to the designated pick up location Delray Auto & Marine we were told not only did they have no knowledge of our reservation but hadn't had any rental trucks in over a month, after an hour long wait as my movers were waiting and charging me $100 an hour we were directed to another location 30 miles in the opposite direction which ultimately set us back three hours again, with my movers waiting on the clock.

Once we finally got the truck it was not even clean, there was a sticky substance all over, food remains on the…

I rent a lot of trucks which I currently have to do through someone else because I was told I am on no rent list however it has been almost three months now and no one can seem to tell me why I am on a no rent list could someone please take care of this my phone number is 754-367-6626

yes I reserved a truck last month well the move was cancelled I called your Jamestown office spoke to the lady the next day and cancelled my truck it was charged to my capital one credit card it has not been removed I have disputed this charge my name is linda taylor the rental office is Jamestown ca. next move is better business bureau or who ever else handles poor business practices please remove this charge

I reserved a truck and tow dolly a month in advance of my move.

Two days before I move I get a call saying that you don’t have a tow dolly so I try to get a hold of the store can’t it just sends me to customer service and they say just drive there.

So I drive to make sure I have a truck and they tell me the haven’t had any tow equipment for over a month.and neither as any towns around my area.

So I had to rent on from U-Haul which cost me more money.

So after I get All done driving 1300 miles and unloading and dropping the truck of they tell me to call customer service because what happen was wrong.

So I did and they said once I hooked the U-Haul trail to your truck I voided the contact.

So I would just like to know what I was supposed to do it cost me $200.

00 dollars more from…