Budget Trucks

We moved from Pensacola Fl back to Rochester, NY, that's an 1800 mile trip. We have 3 kids, 2 dogs and 3 cats that were with us, all in a minivan. and budget made it 10 times worse. Upon pick up we showed our payments we were using 2 different cards and cash.

my husband went to the bank and put in account so it's on our card. Came back to pay and one card wasn't accepted and due to time, they couldn't help us that day. So already set us back on time.

Came first thing next morning, paid, got truck and car dolly for our kia(which they don't help you get on or inspect to make sure it's correct/safe). realized front passenger headlight isn't working (it was near impossible to drive at night -which set us back more).

Truck shook like a washer. We called they told us would be a few hours for…

I had been given 10 different phone numbers and several addresses of the Greensboro area where I was returning a truck... I own a moving company, sometimes truck rentals are a necessary evil... Number after number was disconnected... Address after address was closed..

the people I did speak to were not helpful, rude and one even hung up on me... I ended up getting a room, staying overnight and returning the truck 2 days later than I should have... $600... Extra.... Come on guys

On 5/23/2023, I was supposed to pick up a 16' Budget rental truck at 240 S Hamilton Rd in Columbus, OH. My wife and I flew in from Denver, Colorado to move our belongings that were in storage. When arriving at the location, I was told they did not have any truck for me and sent me to 4810 Sawmill Rd in Columbus to pick one up instead.

That cost me a $70 Uber ride. Once there, the representative printed out the necessary forms and charged the anticipated cost to my card (including $37 for a hand truck). We went over the outside of the truck to note the many damages that the vehicle already had.

Once I signed the damage form I was allowed to take the keys and enter the inside of the truck. The Budget employee went back to the office to help the next customer (she was the only employee…

Horrible experience overall. I made a reservation online for a 16 ft truck and I set up my pickup date as 05/19/2023 and pickup time at 5pm. Went to pickup my truck on the 19th at 5pm and the location was closed.

I called Budget customer service and they said they can’t do anything right now and I should call the pickup location first thing in the morning. I called the location in the morning and the guy on the phone sounded like he didn’t want to be there.

His attitude was horrible and he didn’t try to help at all. He told me he can’t change my reservation in his system and I should call customer service. I called customer service again and they kept saying they can’t modify the reservation date since it’s already passed.

No one was willing to help and no one knew what was going on. I…

I tried to leave my house today (04/22/2023) and was blocked in by a budget truck unloading furniture for the next door neighbor. I honked my horn to alert someone, anyone that I needed to get out. " What attitude??

He argues with me and reluctantly moves the truck. Why block someone's driveway then get mad when they need to leave. After my husband confronted him he admitted that he was angry that I had blared the car horn. For what?

Absolutely ridiculous unnecessary and he needs to take accountability for blocking my driveway initially. He didn't even apologize for that. Just started screaming that he didn't need an attitude.

This company is complete trash!!! I get a call from Budget not even a day and a half before we're supposed to move from Minnesota to Wisconsin to tell me that the truck I reserved 2 weeks prior isn't available!! What?!?

I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?!

The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!!

Not one person I spoke to…

I reserved a moving van from March 21. 2023 until March 27 2023 my estimated cost total was $281 . I kept the truck for 2 extra days I estimate maybe at most $100 more . When I got to the rental office in Fairfield CA on Parker road I was told that I would have to leave a $625 deposit my reservation reciept said the deposit would be $425 when I returned the truck it was after hours so

I left the truck and put the key in the drop box. The next day my bank account was charged $853 plus he has $400 in cash of my money he charged me $1253 for 8 days saying that the truck was returned on empty and that it smelled like cigarettes so he charged me for cleaning and fuel .

I didn't smoke in the van and it had a full tank of gas when I returned it. He had add insurance on without my knowledge and…

I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list.

After sending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous!

Of course, I didn’t return to that pathetic "establishment". In two days, I gave them the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and…

I was trying to rent a 26' truck from three different Budget locations in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any trucks EVEN though I placed a reservation in advance. The one in Lyndhurst, where I was sent by the Bayonne employee on the same day, told me I was on a DO-NOT-RENT list.

After sending 2 hrs on the phone with budget and after I was already at home in a different state, the company rep told me it was a Budget's mistake and if I still needed a truck, I could go back (drive 1 hr one way) and rent one. Ridiculous!

Of course, I didn’t return to that pathetic "establishment". In two days, I gave budget the last chance and went to their Matawan location. The rusty truck that they had for me was about 20 years old with cracked windshield, bare tires and…

I rented a cargo van on 1/23/23. At the time of the on line reservation, the desired van was not at the location I entered so it gave me another location to pick it up at. I rented for 4 days and when I went to pick it up, they said it was for a one way trip.

I said it was not for a one way trip and I was bringing it back. They said because the computer was having me deliver van to a different address than I picked it up from, it was a one way trip.

I brought the van back 2 days early, but they would not refund my money for the two days I did not have it because i reserved it for a one way trip. I explained I was not taking it for a one way trip, but they would not refund my moneys.

I talked to Daniel- #38850 in customer service and he would not refund the money for the days I did not…

I am making a complaint on a driver. last 5 digits of the plate are 18192, I was almost run over by this driver making an agressive pass on a 2 lane road AT THE SAME TIME AS ME if I had not lane split he would have hit me. I would live to know that somethhing will be done about this...

If I could give them a 0 stars I would. I made a reservation with this company weeks ago and even called a week in advance to ensure the truck with the car dolly would be there. 25 minutes prior to my appt i get a call telling me that they don't have a truck and that they are looking for one and that i should call customer service.

I call customer service and they tell me they can't do anything. They tell me i need to speak with the inventory manager. I get a call from the inventory manager nearly an hour and half later. He assures me they will have a truck for me and i assume they are going to bring it to me because he only gave me the city of where the truck is and not the address (but apparently it was an hour away getting repaired).

I then hear nothing for the rest of the day and i'm…

I made a reservation online for a 16 foot moving truck and was told after my reservation was already made that they did not have one available. I told then I reserved one online and they suggested i go to Uhaul. Not very professional at all.

I used the truck rental and had electrical issues they sent a guy out and he didn't fix shit said the starter was out and it had a short wire and spent three hours fixing which I wasnt supposed to do and they still charged me for a late fee and gas fee that already had been filled up got charged 390 and it overdrafts me cost me more for the overdraft fee thanks budget u guys suck fucking dick!!!!!!

I waited to see if they could repair it couldn't fix. Ended up with 26ft box truck without lift gate drove for about 3hrs check engine light came on called for service waited 7hrs for service,next day same thing broe down again waited about 5hrs for service few day later same results broke down and

was not able to work finally got different truck waited almost 11hrs witha a 3yrs kid also was promised the bill will be cleared

Worst experience. We got a moving tuck with 16' and with dolly where dolly was broken and so we had to retune the dolly at the same location where we picked up. this was very time consuming and very frustrating at a same time. We paid for dolly but it was broken so we did not use that and we struggle a lot.

conformation number for booking : 0000545589842 Wasted my time and money both. Please reach out to me.

License tag 3db737 Oklahoma caused a car accident! The driver merged into my lane without signal and hit my bumper. Driver got out the truck and threatened me once he realized I was writing down his tag number. The truck driver continue to follow me into my apartment complex and my apartment complex has cameras to show he followe me to my building.

He got out the truck and said" whats up? With his hands in a fighting position. I was terrified and ran into my home.

I rented a budget truck on 06/26th at Madison WI at location 1136 E Washington Street. I drove the truck to Indianapolis late that day. My problems are as follows: Cab dirty, Engine service light stayed on, Dem lights, Alignment problems and steering wheel was loose.

All of this driving about 5 to 6 hours was hazardous. 00 credit. This is unsatisfactory. The truck was not in good condition and when I made the reservation they knew I was driving the truck to Indianapolis and would drop if off at a nearby location.

Please review my concerns and credit my card accordingly. The reference number is 3130800000-0382 under the name of Ranya Hibbler. My number is 317-850-4553 or 317-435-9114.

Picked up on 6/4/2021. We to st robert missouri truck broke down. Was towed by police order . we were taken to tow yard and had to stay in motel. Next they sent 2 guys to pick up truck and get key we didnt have.

next day we were told of getting new truck they kept giving us the run around and budget told us they lied about them switching belongings to new truck. We had key to lock. Which put us behind and truck was late.

There need to compensation for this. 1-314-591-4434.

I recently rented a truck for a move from Las Vegas, New Mexico to Denton, Texas. My experience with Budget was extremely unsatisfactory.

On March 3 I reserved a 26 foot truck from the Santa Fe office, for pick up at 9am on April 26. On April 24 I received an email from Budget reminding me of the reservation. Monday, April 27th I left my home at 8am to make the 130 mile roundtrip drive to Santa Fe. When I arrived at the rental office, I was told there was no truck available; there was not a truck available in NM, TX, Utah or Colorado. The next date that a truck could possibly be available was on May 1.

I spent two days on the phone speaking with various rental offices and rental companies to see if I could rent another, find a truck in another state, even to the point of driving to Texas…

Budget Truck USDOT 1092543 Oklahoma plate # 3DA047 is constantly being parked on a residential street in Queens NY. 232-17 131Avenue is a residential location in NYC here parking large commercial vehicles is illegal. This evening June 20, 2020 at 930pm I tried to spoke with the driver of the truck as he was exiting the vehicle asking him not to park this vehicle in the neighborhood.

The driver became very agitated aggressive stating that he will park his truck where he pleases. He continued to verbally threaten me harm if anything happened to his truck. I have placed several complaints with NYC 311 hoping the police can address the issue.

I think your company should inform and educate the persons renting these types of vehicles of the norms for where to park large trucks. It appears that…

i arrived on time to pick up my 16 foot truck and car tow on June 29th at 10:00 am at Plaza Garage, 184 S. Plaza Trail, Virginia Beach, VA 23452. Upon arrival, I was told that they did not have my truck or tow unit.

I asked for any truck and tow unit and although there were ten trucks parked in the parking lot, i was told they had nothing available for me. The customer service rep had a very "I don't care about this situation" attitude.

I told her I had movers scheduled for 10:30 and I had to have a moving truck. she gave me a customer service number to call. the agent who answered the customer service line also had a very "this is not important" attitude.

she said she would pass my information along to another department and someone would call me in 15 minutes to 24 hours. I told her…

Truck had broke down had to be towed mechanic specifically remembered truck because they don’t inspect my stuff got destroyed and after paying for insurance it’s almost been months and can’t even get claims to have the common courtesy to reply to many voicemails on status I cannot understand the blatant lie of how a voicemail can tell me how eager they are to help but will not even call back, while we’re out struggling to replace stuff we’d already bought I hope you all have everything you need

Team,

I had the absolute worst experience with the entire Budget team yesterday.

I will try to be brief about the entire experience. We ordered a 12' truck for Thursday, September 26th. The location we were supposed to pick up the truck, called me 5 minutes before my reservation to say the truck wasn't there and we have to drive 35 minutes away to get the truck. The tardiness of the call as well as the inadequate response from your team was embarrassing.

Once we got to the new location, they didn't have the 12' truck available. They only had the 16' truck, which is not what we wanted. We had to take the truck, because we had no other option. This already led to my discomfort.

Our tire blew off the truck and we waited TWO AND HALF HOURS for Roadside Assistance to come by to fix it. I…

As I returned truck Dothan ala closed . Filled truck as required parked truck locked and left they charged me deposit fee said truck had been smoked in and truck needed fuel .. this is all lies. I filled truck till it stop pumping check gauge full drove 1 mile return ..

I do not smoke . I called toney and complained he hung up on me said I could not do nothing about it . I called budget co. Told them they could not find me in system said nothing they could do .

Never will I use budget again . All my fault should have looked at review !!!! The worse co. never again .

I made a reservation with budget truck rental on September 3 and was to pick up my truck on September 21 at 8 AM in St. Louis Missouri upon arrival the truck I was supposed to receive was on a flat and I was inconvenienced for over five hours with no truck to move my furniture to Indianapolis Indiana I then

had to drive over an hour away to Chesterfield Missouri where a truck was finally located long after my scheduled pick up time. Customer service was terrible and I will never recommend them to anyone for truck rental and the truck was old and filthy.

I received numerous emails about my upcoming move but the day of no pre warning call or email about a truck not being available for me the next day

5 hours.

Also the ramp would not lock in so we had to load the truck without it making it a nightmare. I contacted Budget and was told I would be giving some refund after I drop off the truck and to call back.

So I do that and call back and now Budget says all they will do is file a complaint against the store that rented be a bad truck. Well that's not good enough.

Budget refused to reimburse any of my money after the dolly cracked and left me stranded in Macon, GA. I paid for the added insurance on the equipment and roadside was included. I had to stay at a hotel over night because they couldn't get another trailer to me until 1pm the following day.

This resulted in me missing my first day of work at our Florida facility. When the new trailer arrived, it was missing the safety harness and the person that brought the trailer didn't have the proper equipment to transfer the safety harness from the cracked trailer to the new trailer so I had to get tools to do so.

And once everything is said and done, they refused to reimburse me anything and said I'm lucky I don't get charged for the damages to the trailer.

On July 31, 2019 A Budget truck cut me off and hit me on Rt 17 in Ramsey NJ. The truck continued to drive away and never pulled over as I honked for it to stop after hitting me. I've called and spoke to several people at Budget and no once could assist me to resolve this issue.

I was able to take a picture of the truck but the licence plate was not clear because the driver continued to speed away. There is a number on top of the right hand side on the back of the truck that should be able to determine something, the number is 927039.

I will attached the damages to my vehicle,the picture of the budget truck that hit me, and the police report. It is not fair that i was bounced around on the phone and no one could do anything about this.

Budget is loaning there trucks to dangerous and…

We reserved a moving truck on 07/05/19 to move our son from Pittsburgh to Scranton Pa to attend graduate school. We received several email confirmations from Budget that the truck was ready for our scheduled 07/27/19 pick up. My wife and I flew to Pittsburgh since we would be driving back across the state.

We showed up at the Baum Blvd office on time only to be told by Budget agent “There is NO TRUCK. The company over books online all the tit. I have nothing for you. ” We spoke to 7 different representatives and received absolutely no help.

They left us stranded in Pittsburgh with the contents of our son’s apartment and no way to get home. NOT ONE REPRESENTATIVE CARED. They use the excuse of the terms and conditions clause which states they have the right to Substitute your request.

It…

I have never been so inconvenienced by a company in my life! On Friday July 26th, i made a reservation for a 16' truck with a car carrier. I made an error on a discount so I called " customer service" notice I said CUSTOMER SERVICE, I was helped with my discount but the pick up location was change to being picked up on N Story Ave.

I wanted my pickup at the Budget on Crittenend Dr in Louisville, Ky. When i asked the gentleman on the phone to change it he could not. I accepted the inconvenience and set it it. At around 2:30ish on July 31st that i may have to wait to get my car carrier on 8/2.

Charlie at the Spring St location said that there wasn't a car carrier available. I asked for a managers number to complain and was instructed that i needed to call customer service. So when I called…

In November of 2017, I moved back to Milwaukee after moving to Las Vegas in 2016. I returned to Milwaukee because of health reasons and family urgency. I purchased one of your trucks to carry my belongings and my car for the job.

Along the way one of your tires exploded and left me stranded in the mountains of one of the states we crossed. I called for help and was told someone would be coming to assist. After waiting for over an hour, my driver noticed a tire company a couple of blocks away.

We got the tire fixed out of our pocket!!! Tire and labor!! We never asked for reimbursement or an apology for your faulty equipment! My complaint is that your company has the nerve to come after Me, and say I owe you?

To the point of $614? For What? Inconveniencing my family and possibly putting…

Rented a Moving truck from your Pompano Beach location, only to be told the truck was not there. This was Aug. 3rd, 2019. It's Aug. 00 deposit. This is a real inconvenience, seeing that I had to move on the 3rd.

And on top of that, I didn't have my deposit back so I can rent from another company. Now I'm stuck with late fees from my landlord. Thanks so much for the inconveniences.

I am a military veteran and I rented this truck to drive 20 hours across country for a move. Mohammed nicely stated it was one of his best trucks and that it was very clean. After a few hours into my trip I noticed that the steering wheel was pulling to the right, therefor directing me into the guard rails of the highway or the next lane over.

A few more hours into my trip I had to force the steering wheel to the left with my bodyweight to keep from crashing. It was absolutely terrifying and put me in danger!

Also, the windows constantly fogged. I tried to use the windshield wipers to fix this (as well as during rainshowers) and they sounded like NAILS ON A CHALKBOARD, metal on metal. The drop off employees stated this is probably because there were no wiper blades or it was just very…

To whom it may concern, My name is Richard Date, Confirmation #: 1808229256160, and I have been trying to resolve a really simple issue. The mileage I am being charge for is over 240 miles more than I drove the truck.

I was the only driver during the period of pick up and drop off. When I filled the tank, (the one and only time during the pickup, and drop off) it was less than 10 gallons of gas (the PDJ file of the receipt from the shell station, and

contact in for to shell to verify its authenticity since the receipt was from their corporate office). I know technology has come a long way, but I had no idea budget rental trucks are equipped with Tesla’s engine. My move was from 6657 Dunraven Ave Las Vegas, NV 89139, to 7476 Wagonwheel Ranch Way Las Vegas NV 89113 (Images provided below).…

I had called budget to inform them I had an issue with the truck rental. I got the run around for three hours. I finally got reached a customer service agent that was educated enough to answer my questions. She gave me instructions to call them again once I turn in the truck for them not to charge me because if there truck broken down on me twice.

I called them all day the next day . I finally reached a person again after calling several times. He told me to call again the next day because my drop off area hadn’t closed out my case and to not worry I wouldn’t see any extra fees.

com” which this email belongs to no one. Now I’m sitting here try to get my issues resolved!!!

We ordered our moving truck 6 weeks in advance and the day we were to pick it up there was no truck waiting for us.

Finally 5 hours a truck came in and we were called to pick it up. The truck was not serviced nor was it clean. My husband were moving from Joshua Tree Ca to Canton Ohio and we are both 70 years old.

The truck did not have prober head lites so we were unable to drive after dark or before daylite. We broke down in Missouri because we were told not to touch the tank that was to have the DEF in it.

The girl in the Palm Springs office specifically told my husband DO NOT MESS WITH THIS referring to the DEF tank. So when we were leaving Missouri first thing in the morning we broke down after getting gas. 00 for 5 gallons of DEF we were finally back on the road.

The truck would…

I was told over the phone that a friend could reserve my rental truck with his credit card to avoid the 150. 00 security deposit. The agent quoted me 107 dollars and took my phone number to hold the reservation.

When friend went to get the truck they informed him I needed to be there also. There was no way I could get there before they closed. We then asked if we could pick truck up when they opened the next day.

They said yes but they would charge 50 dollar cancellation fee. Then proceeds to say it will be another 30 dollars for me to be added as a driver. Leaving him no option but to rent the truck and take time of work.

Received a dirty truck. Was told I could clean it myself when I called to complain. They said they didnt have any other trucks in that size. I flew to Texas to move stuff to Colorado so I had limited time frame to move.

I cleaned the truck When I reached Colorado and made sure I had everything out of the truck, there was a baggy of drugs in the glove compartment. I could have went to jail if I was pulled over with that in the car.

I work for law enforcement so it could have cost my job. 00. That's and insult. This is a serious matter that is taken lightly.

I was told that I was on a "Do not rent" list when I tried to rent a Budget Rental Truck on my second moving load. For no apparent reason should I be on any type of a "Do not rent" list, because there should be no claims against me.

I have tried no less than ten times now to resolve the issue through phone calls to several different numbers given to me. The latest number called and hung up on me each time I made a selection that was listed.

I have tried to resolve calling Customer Service, but get transferred to the "Audit" department. This is a terrible way to do business and I will be going to a different rental company in the future. I have spent over 45 minutes trying to resolve this issue and have gotten no where.

I wish I could give them negative stars for their Customer…

Found marijuana cigarettes in ashtray, gas cap was broken, and overall poor maintenance on your trucks! As a licensed commercial truck driver I WILL be filing a formal complaint with the BBB and The Department of Public Safety if I do not hear from you in 48 hrs. Thank you for your attention with this matter!

I'm not giving you any stars. Your truck rental service sucks and the people are rude.

I HAVE TRIED FOR OVER A WEEK AT DIFFERENT TIMES TO RESERVE A TRUCK THRU YOUR WEB SITE WITH NO LUCK IT ONLY TAKES ME TO A BUSINESS THEY TOOK MY INFO FINALLY THEN DID NOT GIVE ME A CONFIRMATION NUMBER I TRIED TO CALL THE BUDGET NUMBER FOR SOME IDIOT WHO COULDNT SPEAK ENGLISH WORTH A DAMN AND HE WOULDNT LET ME TALK TO A SUPERVISOR I SAID ID REPORT HIM HE PUT ME ON HOLD AND

NEVER RETURNED TO THE PHONE HE WOULD NOT GIVE ME A SUPERVISOR THEN ONCE I DID GET A SUPERVISOR HE PUT ME ON HOLD AND LEFT ME THERE THEN IT WENT BACK TO THE MAIN PHONE LINE AGAIN IT HAS BEEN A NIGHTMARE DEALING WITH ANYTHING I WANT A RENTAL TRUCK AND I WANT TO RENT A TOW DOLLY BUT NO ONE WILL GIVE ME THE PRICE OF A TO DOLLY CAR CARRIER ... LINDA GARRYMORE.... 720-601-8512

00 deposit I was then told if I use a bank card they would run a credit check and if denied I would not get van well last month I filed bankruptcy so guess what happen no van they denied me picking it up that’s a lot of bs because no one mentioned that ahead of time I offered cash I was told they don’t take it so

I was left holding the bag with Nothing I am writing BBB federal trade consumer affairs attorney general someone or somebody is going to make this right full refund FULL REFUND

Truck was mistakenly delivered to wrong Budget site in the same City and State. My mom was not notified until 14 days later and was charged for 15 days. at the same time leaving her with over draft fees and balance of $1000 still needing to pay the bank to cover Budgets draw.

If the truck was dropped off at a Budget site there should be systems in place to notify renter that truck needs to be pick up and dropped at appropriate site or Budget should still accept the truck into inventory since it is a Budget location. We are respectful requesting reimbursement of my mothers social security money that was taken from her banking account.

This situation has made her ill by adding stress to her since her rent and bills can’t get paid due to insufficient funds. It will take two additional…

Picked up truck in Washington and drove to Texas, over 2,000 miles. Windshield was dirty inside and out. Cargo bed dirty. No explanation of controls. Parking brake did not release properly. Fuel gauge did not work properly. Would not show full when topped off.

Metal flexing of cab or bed at highway speeds caused a loud banging noise in cab all the way. Very annoying. An unpleasant trip caused by the ridiculous loud cab noise. Constant banging.

My items got wet a leak in the truck had to wash all clothing items and steam clean a couch and ottman and two chairs 32 inch tv that was boxed was damaged.... The price was. Great and customer service was great but the truck leaked horribly

Budget has a habit of charging no show fees of $50 due to their errors and their lack of taking all steps necessary to avoid said charges. Customer service sucks! Gabriel hung the phone up on me after I requested to speak to a supervisor.

I was calling about my refund for a no show fee for a reservation that I cancelled 2 hours after I made it. Even after I explained how I did not want the charge to appear on my credit card bill.

Being told that the refund has been made but it depends on my bank. My bank credits accounts as soon as the refunds are issued. So therefore I know for a fact that the money has not been refunded as of yet!

And its screwing with my credit score , to boot! Cust. Reg. #0891040573479

I rented a budget truck and car carrier in 2017 and now I have a bill from them because the car carrier got a flat and someone had to come fix it. I paid for the truck insurance .The repair person told me they were having problems with these tires . I spent 12 hours waiting for a fix , I had to sleep in the truck and now Budget sends this to collections !!!

Rented truck, not at location when went to get sent 30 miles out of way to get, still charged for all the extra miles. Spoke with Joe at corporate office, promised discount did not ever get pd $ 315.00 I go same place, almost same miles every time. (25 cents a mile) for non -profit We are tax exempt 501 (c) 3 agency.1808196331538 Receipt says 15% off next rental, never happened.

Changed locations as closer. 2988300002202- $222.41 (25 cents a mile non profit) **** 1808330481512- $446.69 refused tax exempt letter 63 cents a mile not 15% discount 1808325994890 $ -660.00- refuse tax letter TRUCK BROKE DOWN, HAD TO WAIT 3 HOURS FOR A CERTIFIED BUDGET MECHANIC TO COME TO LOCATION, HE CRAWLED UNDER TRUCK , BEAT ON SOMETHING WITH A RATCHET, STARTED TRUCK, SAID DONT TURN OFF UNTIL BACK TO LOCATION…