Budget Cars

https://www.hissingkitty.com/submit-complaint?companyid=4587 Budget Car Rental March 29,2024

To whom it may concern I Mr.

Norberto Rivera I am writing on behalf of my experience with the company, My family & I planned a beautiful vacation by purchasing our flight, hotel, car, rental package through Expedia, which was paid in full,, however, upon arriving to San Juan, Puerto Rico on March 19, 2024, around 12:30 noon time I left the family in the airport while I went to go and pick up the car rental they wouldn’t accept my car insurance stating that they do not accept out of state insurance therefore I had no other choice but to accept.

Upon putting our luggage in the trunk of the car, we found a large spider which went underneath the seats.

We couldn’t find and tried to dispose of the…

We rented a car from the San Fransisco airport and drove up to the Redwood Forest to do some hiking.

When we returned the car there was, admittedly, some trail debris on the floor mats.

We then received an e-mail that we were being charged $125.

00 for cleaning and stating that the car was not returned in the same condition it was in when rented.

The charge form indicated the "dirtiness" of the car was "slight" but still justified the $125 charge.

The company has not responded to my complaints and I am disputing the charge through my credit card.

To me this implies unfair gouging of a customer.

Every car needs to be cleaned before renting.

The idea that a car is not returned in the same condition it was in when rented suggests that cars are not cleaned, otherwise every rental…

My complaint is Budget at St.

Louis International Airport trumped up charges of $590.

00 and charged this to my Capital One Card on top of the $485.

00, for a total of over $1000.

00 for a 5 day rental!!

Ridiculous!!

I already prepaid the $485.

00 when I booked the reservation!!

I had to call Budget to follow up on the matter and still the false charge has not been refunded!

The car was dirty, smelly inside, dog/cat hair in the back window area, small insects flying around inside the vehicle and the ride was like a banged up car!!

Worst ever experience!!

Budget didn’t even reach out to follow up on the matter!!

Love ❤️ Social Media to post my experience with Budget Car Rental!!

Will never use this rental service again!!

Denise Johns

I recently helped a friend of mine move from Port St.

Lucie FL to Dayton OH.

You will not find my email in relation to the rental, they would not accept my card as payment because I was not driving the truck.

I just want to say that I have NEVER been treated so rude by the man behind the counter and he didn't care that the car hauler tail light didn't work. (He was also RUDE to another customer while I was there).

I sure wish I would have read the comments on YELP ahead of time, there is NO good commit to about him.

Maybe you should consider finding a nicer person to represent your company.

I will be filing a complaint with the BBB, I turned in my undamaged vehicle then almost a month later I get an email indicating there was windshield damage, the car was checked and looked over by your representative and my receipt was provided indicating no damage because there wasn't .

I supplied copies of my receipt showing no damage indicated via email to your ERS billing center and then called, yet you refuse to yield on the plan to bill me.

The car was returned in the same condition it was in when I rented it and any charges to my credit card from your company beyond what I paid for the rental is fraud, it took almost a month to find damage, how convenient that you found it when I was no longer there to verify that it was or wasn't damaged.

When I went to the Budget counter in Albuquerque NM a very friendly man there working asked me if I would like to upgrade for just $20.

00 extra a day.

I told him I was ok with what I had reserved.

We talked the upgrade over and I told him if I could get a military discount for my vehicle and he assured me it would not be a problem.

I agreed to the upgrade and he told me that when I brought the car back that he would get the manager to approve the military discount.

When I returned the car and went to the counter they told me that they had no idea what I was talking about and that the man who told me this must know something they didn't.

I gave them my name and phone number and that I would be receiving a call.

It has been 6 days and still no call as to why I was lied to.

My rental…

I rented a car from Dave Lyle Blvd in Rock hill SC on July 12, 2019 for five days I was asked to initial the contract which I did and he handed me the keys to the car no walk around with me.

I proceed to get in the car and notice the windshield cracked and the seats were stained.

I brought the car to my destination which is less than 10 minutes and decided to take pictures of the car which was of the cracked windshield and soiled seats.

On Tuesday July 16, 2019 I returned the car before 4 pm with a full tank of gas.

I waited for Dwayne Deans for about 10 minutes while he sat and I could see him to finish his break to wait on me the security gentleman I asked had to go get him he proceeded to go outside look at the car then came in and went through his file cabinet and said there was no…

I'm writing this complaint for my father, C Edward Williamson.

We rented a black in color GMC Yukon XL from the Pineville, NC location on July 10, 2019.

We were in a hurry and got the vehicle and drove to our residence in York, SC.

We proceeded to load the vehicle and noticed then how dirty it was on the inside.

The vehicle had not been vacuumed out and we found Pistachio nut shells in one of the rear cup holders.

This was a concern due to one of our family members is highly allergic to nuts.

We cleaned the vehicle as best as we could and then left for our destination which was Marietta, Georgia.

We had no problems with the vehicle on the way down, but on Saturday, July 13, 2019, we went to drive the vehicle and noticed that the passenger front tire was low.

We added air to the…

Rented at Salt Lake City airport. when we return the car the total bill was twice as much as I thought.

Talked to the manager he gave me a discount of 23.

87.

I explain to him when we picked up the car the person doing the paper work mislead me to think my insurance was not adequate.

So I signed for their insurance.

If I knew before hand how much more the rental was going to be I would not have accepted their insurance. they never came out to inspect the car when we picked it up.

I feel they should have given me a round about estimate of what total cost was going to be before taking possession of vehicle.

Cannot find an 800 # to call and speak with someone about this.

Had to change flights and fly into a neighboring airport and drive home instead of getting picked up.

Budget was the 4th car rental I went to as the other three were completely booked out (no surprise Budget had cars).

I was given a price and I said that seems extremely high for a economy car.

I was told if I was returning it to this airport it'd be about half that price (lie #1).

So being desperate I took it and found out later a bunch of insurance was added.

I was then told to sign the screen which I did, never got to or asked to look over the paper work and pretty sure it wasn't easily accessible on the screen (scam #2).

I was then told where to get my car and the keys were in it.

No walk around and no prior damage report (scam #3).

Upon returning my car that evening the check…

The worst rental company I ever dealt with !!!!!

Avoid them like the plaque!!

Gave me my discount , but at the rate of the "free" upgrade.

Not my problem if they did not have the size car I requested.

What a SCAM !

This rental at Piper Ave In Trenton NJ is just plain terrible.

They did not even help load or unload our bags when boarding the shuttle bus.

Fine way to treat a disabled senior !!!!!!

Filthy shuttle bus also.

STAY AWAY FROM THIS RENTAL PLACE !!!!

Go elsewhere !!!!

Budget Rental charged for additional services which were declined when offered.

My husband was asked to sign the agreement in several places even though I queried what it was he was signing.

Was told it just confirms the agreement !!

When asked to sign, nothing was made clear or explained.

We were then 'stung' for additional charges on the day we dropped off the car.

The charge was only noticed after we returned home.

We have tried to resolve this directly with the rental company however they insist 'we signed therefore we accepted'.

In all the years of hiring cars we have NEVER accepted additional services and find this to be very deceitful and dishonest of them, especially as nothing was made CLEAR of the charges that would apply.

How odd that no payment was asked for at the time…

I rented the car Tuesday 6/11/2019 from the Costa MEsa, CA Harbor Blvd location and on Tuesday night/ and Wednesday, the malfunction light went on and stayed on.

I brought the car back after 24 hours as the person behind the desk said it would reset.

When it did not reset, I brought the car back again and the woman said to ignore the light.

I asked for the manual and said when I googled it, it said NOT to ignore a malfunction light.

When I asked for a new car she directed me to go over to the airport and offered no help or attempt to rectify in the way of compensation or credit whatsoever.

I WANT TO RETURN THE CAR BUT DO NOT WANT TO BE CHARGED.

I rented a car two weeks ago for a week and did not have this problem, but at this rate, I NEVER WANT TO USE BUDGET AGAIN.

Can you please…

My husband and I rented a car from the Budget car rental at the Las Vegas airport this past March.

First, the desk clerk was pushy about taking out their insurance.

And I politely refused numerous times.

Second, the parking garage was so dark you couldn't do a proper inspection of your car.

And, before you could get in decent light to do a proper inspection, you had to turn in your inspection slip to the clerk at the gate.

Four days later we returned the car.

The guy checking us in looked at our paperwork and immediately looked at the windshield and said there was a chip.

What he called a chip was a speck of dust.

My husband ran his hand over the area in the question and said the glass was smooth and there was no defect.

We were told to take it up with desk clerk.

When we said…

on the 5/18/19 I rented one of your cars my reservation was for a Chevrolet Impala he downgraded me to a midsize car all because I cancel several reservation after rates went down ,he told me that I had multiple reservation @different budget he was screaming I tried to explain to him my reservation was only at that location he disputed me .he said if I ever cancel any more reservation he would not rent to me I Will have to go someplace else he said it was my fault because I didn't get that particular car that I put in for. far from the truth he did the same thing to me last year he is prejudice I didn't know it was against the law to cancel reservation we been you all customer for many years he told me his name was Terry he has giving me a hard time I should be compensated for all of the…

I rented a car from Budget through Priceline.

I evidently made a mistake and put the same airport to pick up and return, when I meant to return to the airport I was flying from.

Budget charged me $324.

36 for my mistake?????

I am appalled at their decision.

SHAME ON THEM.

I WILL NEVER RENT FROM THEM AGAIN.

Rented a car at Fort Lauderdale, Fl on April 2nd.

The dirtiest car I ever rented.

I should have returned it.

When I returned the car on MAY 13TH, I left my house keys attached to the rental car keys.

Your people cannot find my keys, how can they be lost if they were attached to the car keys?

I filled a lost report with no results.

Your people just do not respond to customer problems.

I was charged an extra $120 for pet hair removal.

I was NOT told about this charge BEFORE I RENTED THE CAR, OTHERWISE I WOULD HAVE VACUUMED MYSELF.

When I called to ask, the woman was rude.

First she couldn't find any records of me renting a car and hung up.

Then when she found it and told me what the charge was for and I said I was never informed this would be the case, she told me IT WAS MY PROBLEM.

This is unacceptable!

I've never had such horrible customer service.

This was at the Tallahassee International Airport.

We picked up our rental car Friday May 3rd at the Concord NC location.

We had asked for a compact car and had been upgraded online to an intermediate car, no smoking.

When we got to the counter the guy was rude and told us his computer system was a pain in the ass.

He then told us he did not have any cars and we would be moved to a Jeep Renegade.

We had been in line for almost 40 minutes at this point.

When we got to the jeep, there was a dent on the drivers side, the car was dirty inside and out and smelled of smoke.

We should have walked back in and refused to drive it, but we were in a hurry to leave so we took it.

I took it to the car wash and paid $10.

00 just to be able to see out of the windshield.

The smoke smell made both of our allergies trigger and it was miserable.…

I am so mad I can't even think straight.

I rented a car online to be picked up in Hanover MD on April 24 to 28.

I was given a bill, in which I have already prepaid for charges.

The customer service representative at the desk, indicated that additional charges would be added to the already pre-paid bill.

When I returned the car, because I could barely read the bill, a new one was printed.

He started talking to me in Spanish, socializing, he is Indian and barely could speak Spanish but I was trying to be nice.

He asked that I signed the new print out, which I did, while we were talking.

Upon my return home, I reviewed my credit card charges, and this individual has billed me double of what he has quoted me.

I look at the new print out and realized that this thief has charged me twice…

I've called Budget like 5 times for a receipt and have yet to receive a copy.

This is preventing me from filing my voucher to settle my government charge card timely.

Can someone please assist me????

My rental agreement # 184070073.

My number is 918-306-0932.

Please send to the following email. ladyp77@icloud.com

I WOULD ACTURALLY RATE MY EXPERIENCE WITH BUDGET A -1000.

I MADE A RESERVATION WITH BUDGET ON 4/24/2019 WHICH TOOK 1HR AND 15MIN TO GET THOUGH, I ASKED THE CUSTOMER SERVICE REP IF I COULD RETURN THE CAR EARLY FOR A REFUND SEVERAL TIME AND WAS TOLD YES.

WHEN I RETURNED THE CAR THE NEXT DAY I WAS TOLD THAT BECAUSE I PRE-PAID I WAS UNABLE TO GET A REFUND, SO I ASKED TO SPEAK TO A SUPERVISOR AND SHE INFORMED ME SHE WOULD ONLY REFUND PART OF THE MONEY BECAUSE I SAID THAT THE CUSTOMER SERVICE REP TOLD ME I COULD RETURN THE CAR EARLY AND SHE WOULD NOT PULL THE TAPE.

I AM VERY DISAPPOINTED WITH THE SERVICE AND WOULD NEVER RENT FROM YOU AGAIN.

I HOPE THIS WON'T GO UN-NOTICED BUT FROM LOOKING AT THE OTHER COMPLAINTS I'M SURE IT WILL.

THIS COMPANY IS A TOTAL RIP OFF.

SUSAN LYLE

I know you have certain hours of operation but I at least expect if it’s pouring raining outside you can let the customers come in at least and sit down until you open, it was only 6 minutes away.

Have some kind of compassion.

Debit Card policy needs to be explained much better on the website prior to a customer arriving and getting denied.

I think you should just have a set amount and hold the funds until you return the vehicle.

I was supposed to pick up my rental on 3/29/19 at 10:30 a.m.

When I arrived I was given the keys to a smaller and less plush SUV than I had reserved.

I had reserved months in advance to avoid this problem.

When I questioned this, a lady behind the counter started to argue with me.

She was not the original person I was talking to and was very rude and insisted this was the vehicle I reserved when clearly in my e-mail conformation it was not.

I left and called there corporate office and was told to go to the airport and exchange it for the correct vehicle because I had indeed been given the wrong vehicle.

When I arrived at the airport and waited for over an hour in another line I was told that they could not help me.

I again called corporate and was told to return to the original…

Budget Harassment Complaint Department,

My name is Dennis Fox.

My address is 2676 Becky Thatcher Rd.

Muscatine, Iowa 52761.

My phone number is 563-260-4802.

I rented a car in St.

Thomas at the Cyril E.

King Airport.

My Booking number was 47497588US5.

I landed and picked up my car at approximately 2:15 PM on January 29th 2019.

Upon completing the paperwork, I proceeded to the parking lot to get my car.

The car had major damage all the way around it.

I returned to the check in counter to report the damage.

I asked the agent to come and look at the damage the car had.

The agent at the counter told me not to worry about it and to take pictures of the damage.

I took the pictures and departed the airport.

I returned the car at approximately 2 PM on February 10th.

I took my…