Brandsmart

I am beyond pissed off first it takes 2 months to get someone to come look at my TV to fix took 3 weeks for a orderd part to come in just to find out it was the wrong part and they have to order another....I'm pissed and bringing the tv back and I never want to buy anything from again .

I am truly overwhelmed and fatigued with trying to rectify this situation. I purchased a television yesterday with the hopes of upgrading my current television. The television purchased did not provide screws to mount the television, so to get the correct size screws, I read the manual.

All four screws went in but one socket was loose. I discovered, the socket was broken. According to Roy Luciano and a few others, the television is damaged and it was not sold in that condition. O was told over and over again, that I broke the television.

I explained to Roy, there is truly no indication that the television wasn’t faulty. After a few no’s, I asked what about the warranties and his ability to accept the television. Roy responded by saying, “I can accept the television, but I will not in this…

My husband and I spent 2 hours making sure all the appliances I needed for an entire kitchen and a washer and dryer to be delivered within a certain time frame only to find out that my items were not available and would not meet my deadline at all. Spent an additional 2 hours calling to speak with a manager only to have them offer a refund instead. No resolution in site.

Very disgusting customer service after spending $4,000.

I am very disappointed in the treatment that I received from your delivery driver all the way to the customer service number to your store in Jonesboro GA. I ordered a washer and dryer set off line. Horrible experience and I will not ever buy or shop your stores again.

My name is Peter Dawkins and On December 2nd 2018 I purchased a refrigerator from your company( The stockbridge location) and was told that delivery was not available until one week later which was on December 9th 2018 . I agreed to the purchase and paid for the delivery fee which was $39 .

On Sunday December 9th I did not receive a call from anyone regarding the delivery of the refrigerator so i decided to call the customer service desk to find out when and what time my fridge would arrive. After waiting about 30 min a customer service clerk told me the salesman was busy and she would call me back.

I waited another 30 min and she did call back and said the salesman told her he thought I was coming to pick up the fridge . I am writing this letter to inform you that this is unacceptable…

I just cancelled order #39260433

Why?

1. Delivery was between 2:00 and 6:00 pm 11/24. Never delivered

2. Made several phone calls to customer service and told it would definitely be delivered.

3. No appoligy from anyone. Cancelled dinner plans awaiting delivery.

4. Told I would have to wait until 12/3 for another delivery.

Brandsmart customer for 10 years and never treated this way

Bought this now from Lowes.

Completely dissapointed with Bandsmart

Seymour Kaufman

i was treated unfair and felt that i was in the middle of some type of fued between warrentek and brandsmart manager and personnel. Because of incidents that occurred i will no longer shop your brand nor reccomend to anyone and i will share my story.

i asked when it will be ready he reply. I have no idea. WOW....... my own reciept copied on blank paper. Oh and by the way i had to tell him to please write my number down . dont want to part ways but think i might.

if there is anything i can do as an inhabitant of this earth to make things better i will. Sincerely sandy setien.

HORRIBLE HORRIBLE HORRIBLE customer SERVICE no regards for a customer or their needs brandsmart just care about getting a customer money . Been going through with them and Frigidaire for over 3 months finally some resolution, they hand me in the sunrise store for over 3 hours just to get more money from me which I paid willing as I’ve been deprived from having a refrigerator for over three months.

They scheduled a delivery which I took off work to accommodate and they messed up my payment information in store after been on the phone for 3 hours with different rude ass customer service reps I finally got one by the name of Dominic who helped somewhat , he claimed it was an error on there end and all he can do is reschedule a delivery 3 days from now , tell me how is that even right for a…

HORRIBLE HORRIBLE HORRIBLE customer SERVICE no regards for a customer or their needs brandsmart just care about getting a customer money . Been going through with them and Frigidaire for over 3 months finally some resolution, they hand me in the sunrise store for over 3 hours just to get more money from me which I paid willing as I’ve been deprived from having a refrigerator for over three months.

They scheduled a delivery which I took off work to accommodate and they messed up my payment information in store after been on the phone for 3 hours with different rude ass customer service reps I finally got one by the name of Dominic who helped somewhat , he claimed it was an error on there end and all he can do is reschedule a delivery 3 days from now , tell me how is that even right for a…

8/11/2018 BrandsMart USA Re: Ticket #0591201 To whom it may concern/Customer Relations The motive of this email that it will be long enough, it is to present the irregularities from your customer service and service department. On 7/24/2018, I bought 2 refrigerators, with extended commercial warranty, ice makers and the installation and removal of the old appliances.

Given or take, I was out of the country and the refrigerators were not delivered due to a mistake in the telephone number provided in the original account. I called and set up a delivery day, after more than 20 minutes on the telephone with customer service.

It was schedule for Monday August 6, 2018 between 4:00 pm and 7:00 pm. Delivery truck did not call one hour ahead of the delivery time and called five minutes prior to…

now I bought a samsung refrigerator4 months ago the handle broke twice already the customer service rep very rude, it's sad they don't want to help you after you make a purchase. NEVER AGAIN. PEOPLE NEED TO STOP SHOPPING THERE. VERY TRASHY SERVICE.

NEXT TIME I WILL TAKE MY MONEY SOMEWHERE THEY VALUED ME.

I received an email about previously viewed item being on sale and that I could have 12 months finance with no interest. I contacted the Synchrony Bank for the credit card who confirmed that it will be 12 months on purchases over $600.

So I contacted BrandsMart USA sales department for the appliances and asked if I purchased a refrigerator in a dishwasher will be haul off the other items that I already have.

Also wanted to know if I can have insurance on the refrigerator if it was not installed in my house if it was going to be in the garage. The lady told me that they will hold off the other items at no charge and that yes I can have the insurance and I said okay.

I let her know that I was just going to go ahead and make my purchase on line now that she confirmed the information she…

4 WEEKS THE WASHER WAS BROKEN WITH AN EXTENDED WARRANTY AND I AM ABOUT TO SCREAM IS A PROBLEM OR ANOTHER BUT IT DOES NOT MEET ANYTHING THE SERVICE DEPARTMENT OF YOU SHOULD CLOSE IT AND DO NOT OFFER THAT GUARANTEE NOW THAT THEY DO NOT MEET AND PUT COMPLAINT ATTENTION TO THE CONSUMER AND MAKING A LETTER TO THE GOVERNMENT OF FLORIDA SO THAT IT DOES NOT ALLOW TO GIVE THAT SERVICE SO LITTLE AND COSTLY IN ADDITION

i purchased the Maytag washer and dryer set on 5.28.2018. It took 2 guys less than 30 minutes to install. I am disabled, so I waited until my sister came over to use it on 6.5.2018.after 1 hour my clothes were not dry. So I called the Stockbridge store, The customer service reps would not connect me to service. I then asked my sister to call for me because my speech is muffled. On 6.12.2018 someone from Brandsmart returned my called. I repeated several times that a Service man came to my house and that the dryer was not heating. the gentleman insisted on sending someone to my home again on the 18th.

BERNORIS INGRAHAM 5717 shoals place trail atl., ga 30349 404-545-0510

5000 Motors Ind. Way I brought 3 TV and warrants and the salesperson advised me everything was cover drop falls spills, etc so when I had claim they advised me that its was not cover. The only reason I brought these TV and warrants but was not the true. I have talked with store and getting no where and called to store and still getting the same thing told to me. My TV was $198 and I have asked for someone over the store to call me and its been now a month with no one have called me.

Mr. XO Jones' 334-220-6265

Delivery men could not even simply connect ice cube maker to water line. They left the water line from previous refrigerator installation open when they left. 00 to do it; it took him only 5 minutes. But, until he came, we had no water for 5 hours for bathing, cooking or drinking.

Also, the delivery men did not balance the refrigerator so door would close automatically. I am 75 and had to do it myself with my 73 year old wife tilting the front of the refrigerator off the floor while I used a ratchet wrench I purchased from Home Depot.

I advised Harold Patino of Appliance Dept at Brandsmart-Deerfield FL twiceabout all of this, and he did NOTHING about it

I ordered online a dishwasher, hood, fridge and cooktop. Received only the dishwasher, the fridge and the hood. Fridge and hood were damaged. They told me that the cooktop was backordered and that I was going to receive it the following week. I didnt.

Two weeks later I received a call from the office setting up the delivery. Next day, the guy from the truck called me and told me that he was 30 minutes away. He never arrived. When I called costumer service they told me that they never called me.

They told me to order the cooktop online and send costumer service an email for the shipping refund. The email was wrong. It is unbelievable frustrating to deal with bransdmart costumer service. If you can, stay away from this company.

I had a service call today which I made 1 week ago . I arrange to not go to work today 2/5/2018 . Brandsmart did not even call me to let me know they were not coming . i would be waiting here . This is unacceptable!

Please have a supervisor from corporate called me 3052989600 thanks

I had a problem with the heater purchase at Brandsmart Deerfield Beach. The heater was not heating. My wife called the support to send someone to repair it as it was under guaranty. It took 0ver two weeks for a technician to show up.

The technician didn't open the machine. He just confirmed that it was not heating, but probably he was a magician, and he told that a part need to be replaced and that someone would call me to scheduled another visit to replace the part because he didn't have the part with him.

After one week nobody called to confirm another visit. Then I have the following questions: 1- I am an engineer. You cannot absolutely identify the defective part unless you open and make some measurements and inspections. How could the BS technician (BS means Brand Smart but it doesn't…

PLEASE Remove My Email Address From Your Records. I DO NOT Want To Receive any more emails from your company. Thank You.

Purchased LG Refrigerator in 2012 it started blowing hot air. The Service Tech ordered parts and parts received were wrong parts. 11/28/17 call was made to report problem to Brandsmart and Warrantech. Motherboard and compressor is the problem. Parts have been ordered and installed and refrigerator is not cooling.

This is the 22 day without refrigeration and Christmas is 5 days away. 22 days of being inconvenienced is a problem. Hopefully, I can get a resolution before 12/25/17.

Almost 2 years ago my refrigerator didn't work. They told me it needs a new compressor. I paid over 800 dollar and still it didn't work. Then they told me i have to buy a new refrigerator. And i am out of my money i paid.

I would like you to refund my money if not please send me your agent address so i can file a small claim court.

Awful experience. bought my fridge , with extended warranty what a lie. The service person doesn't know what is wrong with freezer ,going temp up itself and defrost and back ,kind of fix it broken LDE ligh in freezer, Call back for fixing it ,the service guy never sowed up 3minth waiting ,called again supposedly today he will be at my place by 6:00 never showed up.

Never use this company and their junk extended warranty ,my fridge falling apart and they don't give short,lies and promises ,nothing still fix. More issues the LED light start cracking plastics and not working , the freezer has the same problem,the gaskets is falling apart in pices and it's only 3 years old fridge.

What to expect from such incopadent company that they don't care about they client,do be rise and not to buy…

I specifically requested multiple times to be called on a local phone # for a delivery, and I never got a single phone call, not even when they called with the delivery time window. Then the day of delivery they were 45 minutes late and every time I called I was given a different eta after I had already been waiting an hour after the time I was supposed to be at delivery site.

Rob K was completely unprofessional. He not only degraded but belittled a sales associate name Lynn, He acted out in front of customers while doing so. She appeared to be completely embarassed. She was very helpful but Rob K argued about wanting the commission. This was unacceptable.

He displayed no professionalism and to top it off he's a manager. This specific property was at the Deerfield location. Run back the cameras on 9/15/17 between 10 and 11 am in the fridge department.

I have a Samsung washer that is less them a year old. It is not working I called on Oct 30 2016 for repairs. I repair man cane out said he had to order a part. A month later they came with the part to fix it but he could not fix it told me it was the wrong part.

He had to order the correct part. I called at least 10 times could never speak with a supervisor no one ever called me back. Brand smart called around Dec. 5 they said new part was in and a repair man would be there to fix it that Friday.

No one showed up again. I starting calling again they said again wrong part came in waiting again a 3rd time for a new part, meanwhile my warranty is expiring I am spend so much money washing the clothes at a laundromat. Still no calls back.

Today when I spoke with the corporate office they…

Went to clearance center in Davie FL had the worse experience I've ever had. I usually go to Deerfield Brandsmart, it's not great there but compared to this place it's heaven. The cashiers are rude, we got stuck with a new guy he messed up the checks no one would help him.

Then one sales employee Rebecca pretended to help him just to get the computer he was on. Cashiers but in and lie sticking up for Rebecca told that I got eyes and ears. This is all about herself. I asked for a manager 3 times never saw one.

I bought a 65 inch Sony TV that costed more than $2000 last year and the salesman convinced me to buy a 5 years full warranty, and it stopped working on August 15, 2015. I called to place a repair order.

It has been 40 days and I don't know when I'll get my TV fixed. I keep calling the electronics lab and the warranty department in Brandsmart, and I didn't get any help. They just kept telling me to wait, and I tried talking to the manager there but they said there's no manager there.

Can anyone give me some idea of when my TV will be fixed? I have been a Brandsmart customer for more than 20 years. It's very disappointing and unacceptable. I wouldn't even give them 1 star for treating a loyal customer like this.

I hope someone can solve this problem. My repair order number is 783015600.…

Bought a TV from Brandsmart outside of Lawrenceville, GA. 8-26-13.

Also purchased a 3 year service agreement. Have been trying for almost 3 weeks to get some help from Brandsmart. Repairman from Atlanta Professional Electronics picked up TV and reported back it was not repairable. Haven' heard a work from store in Doraville, GA.

Went to store and spoke to MGR but she was no help. Sales Invoice no 1330511. Date purchase 8- 26- 13. The TV was BS TV ETC?

We were looking for a complete Kitchen Appliance package on finance. Brandsmart was the right choice where we got a great deal and able to pay it off within 24 months. The staff out there were very helpful and give various options to choose from.

I am happy to be a customer of Brandsmart as they have the best in class products. I have referred this to many of my friends and family members who are looking out for home needs on finance assistance. I have planned to go in for other products too during this year end and Brandsmart is definitely the choice.