Brandsmart

Purchased a washer/dryer combo from the Miami Lakes location. The same day it got delivered the w/d didnt work properly. We went the next day to try and exchange it and instead we met the manager Roy Luciano that was condescending, arrogant and rude to my husband and I.

I cannot comprehend how Brandsmart would think this man is capable of managing a paper bag much less a whole dept. What he did manage is to lose a great customer that owns several properties that i could have purchased ítems from them now i would never buy not even a pencil from them.

Buyer beware dont purchase at brandsmart they dont stand by their products and the management are useless!! Horrible experience!!!

WARNING! Recently purchased entire GE kitchen appliances, in white with delivery 4 days later. The stove and refrigerator were unboxed when installed. The microwave and dishwasher were installed 4 days afterwards. Upon cleaning all appliances, the refrigerator has light black scuff marks.

I telephoned the customer service 1-800 number only to be told that I need to address this issue with the store that sold this package. I visited their customer service department with hopes the problem would be resolved. How stupid am I?

I met with the appliance manager, Faisol, who needs a course in diplomacy, empathy and importantly customer service. He was insulting, rude and one sided. I stated that I believe the marks were made by the hand truck when bring it in.

He mentioned that I signed the…

In December 2020 I bought a washer and dryer, a month ago when The tenant turned on the dryer, a fire was lit and he had to use an extinguisher to be able to put out the fire in the dryer. When making the purchase they gave me a phone number to request service within the time of the warranty, they have not given me none.

Initially they went to the property and said that they did not know if it could be fixed or if it had to be changed, then when I called again they told me that the appliance that we have in this Property It wasnt the same appliance that appeared on the receipt ,"IT'S A LIE" I had to fight to get another appointment in order to check out the washer and dryer, actually I had to send a photo of the appliance through the seller’s guy .

Then the pick up was scheduled again…

This is the worst company to deal with when it comes to delivering appliances. The company that Brandsmart used was delivering a stove to my home, I had just had new countertops installed , one of them was damaged doing the delivery.

I thought that Brandsmart being the type of company that it was would handle this issue, but the GM of the Stockbridge location David Samela assured me this would be handled and paid for that was also a lie every time I call he is either on vacation or I can’t seem to reach him this is not a way to handle a customer and

I will never do business with this company again. It’s been two months and I’m getting nowhere everybody is giving me the story about somebody dropped the ball and nobody is taking ownership nobody . Thanks for the worst business experience I…

I am very disappointed with the service I am receiving. I have made 4 phone calls and I still have not received resolution for my problem. I ordered a washer and dryer from the Doraville store on June 18th, 2021.

The set was delivered on Wednesday, June 23, 2021. When the washer was set up I didn't notice that they did not connect the cold water. I called your Customer Service Department and they transferred me to the store both times.

I spoke to Joseph in the Service Department. He said someone will call me. I called 4 times and still nothing. I need to get this fixed.

I have been a customer of yours for over 20 years. Today i have experienced the worst customer service that I have every had. I went to your store at 162 and US1(Palmetto Bay). Fatima sold me a refrigerator. When we got home, we realized that we bought the wrong size.

WE went back, and bought a bigger refrigerator. So Fatima told us to stand in line to pay difference. When it was our turn, the credit for the original sale could not be found. We waited over an 1 1/2 to get a response.

The following people were involved: Joseph Martinez, I believe a Tim and Monty helped us out. By the way your Managers were locked away and unavailable. I spoiled to JOseph and he was rude and not helpful.

Overall, the entire experience was just awful. You will get the details from my YELP and Google…

NON-PROFESSIONAL AT ALL IN ANY WAY! They were about to deliver an appliance to my place! I stop the truck in the middle of the street trying to come out of the truck. They laugh at me and took pictures of me.

They didn't want to open the window of the truck until one of them open the window and told me they were told to go to another location for delivery and left. I called customer service really upset and the lady hangs on me and I couldn't get a hold of someone over the phone.

My phone was transferred several times to nowhere. I have been waiting for my appliance for two months and I really want this to be heard by management and gave me an answer or at least an apology. Monica Delgado (561)8068283

BOUGHT A MASSAGE RECLINER BEEN CALLING FOR OVER A YEAR THEY SEND 2 TECK. THEY SAID THE LEGS PORTION NEED TO BE REPLACE THE WILL ORDER I WENT TO STORE AT KENDALL TOLK TO STORE MANAGER MRJOSE OLIVIER AND SAYI HE WILL TAKE CARE BUT

FOR OVER 2 MONTHS HE HAS NOT DONE NOTHING I LEFHT 9 TO 12 MESSAGE AT THE STORE AND ALSO IN HIS CELL THAT HE GIVE ME NOW HE WONT RETURN MY CALL I FIELD THAT I HAVE A M LEMON RECLAINER AND IT NEEDS TO BE REPLACE IM ALLREADY PAY FULL CONTRACT AND PAY FOR THE WARRANTY BUT BRANDSMART NOT DOING A THING A BOIT PLEASE ADVISE

I ordered a whirlpool oven in September of 2020. It is now June of 2021 and I have still NOT received my oven. I was told when ordering my order would be delayed because of COVID, and it'd take at least two months.

We understood and agreed two months or even a month or two more wouldn't matter, since we were just beginning the renovation process at my apartment. I have now been living at my apartment for over 5 months, and I have no stovetop or oven.

It is absolutely ridiculous how my salesperson has been so unprofessional, rude and condescending towards us after spending over $4000 dollars in appliances all at Brandsmart. I will never shop here again, and hope others are also aware of how terrible the service and quality of sales agents and managers are.

I've called corporate, and my…

failing to Install my appliances when it was advised that this was a 4 man JOB then the sales person told me that i should convince my Husband so we could do it. very very disappointed in brandsmart i will never shop there again.

Worst Customer service at Sawgrass online Pick Up Call store three times to talk to the manager always in his office and have no time to meet me in the shopping area -- Ever since i do all my Shopping on AMAZON I don't have to deal with Rude Sales people Amazon Prices are better and they Deliver to my HOME I don't have to lift anything to my car or PAY for develry

On February 16th 2021, I purchased a Washer & Dryer set online (Web ID# 27287267). They were placed on back order with an expected delivery timeframe of around 30 days. It was not until May 13th that the washer & dryer were delivered, after I had to call several times for the status of the order.

On May 13th, the delivery man / installer hooked up the appliances. While setting it up, I asked whether new washers were put in the water hoses, the installer said that washers did not come with the units and that I would have to get them myself. He then said he would run a test cycle in both units. He left shortly after starting the cycles. I closed my garage door and came into the laundry room. When I tried to close the door leading from the laundry room into the garage, the door would not…

I am very dissatisfied with Brandsmart USA's website to make purchases.

First of all, I called my local store to inquire if I can use a Brandsmart USA gift card and my own debit card to make an online purchase. I was told I could. Then I decide to purchase a Brandsmart e-Gift Card.

After trying several times to use the gift card to make the purchase, I kept getting an invalid gift card message. I have tried entering the e-Gift card on my cell phone and on my computer. There wasn't even a box or place to enter the gift card's pin number.

I called customer service several times and no one could figure out what was the problem. I spoke to someone else using the chat option and explained that I was told that I could use two payment options. That person said I could only use one payment…

On Monday 5/3/2021 I went bransdmart at 4815 S. State Road 7 Davie Fl 33314 to get a fridge. I spoke to the salesman Kumar and bought a floor model. He said I will receive it on Friday 5/7/2021. I explained to him I had an emergency because my daughter was having a baby and was coming back home on Tuesday. He said the best he could do was deliver it to my home Thursday from 4:45 to 7 pm. I agreed and paid for the delivery, $60; I paid for delivery because I was told it would be here by Thursday. Otherwise I would’ve rented a truck and handled it ourselves.

Yesterday 5/6 I noticed I had a missed called and a text message at 7:18 am from 561- 401- 8874 asking if they can do the delivery that morning. As soon I saw it ( 8:00 am) I started making several attempts and texted him but he never…

On Monday 5/3/2021 I went bransdmart at 4815 S. State Road 7 Davie Fl 33314 to get a fridge. I spoke to the salesman Kumar and bought a floor model. He said I will receive it on Friday 5/7/2021. I explained to him I had an emergency because my daughter was having a baby and was coming back home on Tuesday. He said the best he could do was deliver it to my home Thursday from 4:45 to 7 pm. I agreed and paid for the delivery, $60; I paid for delivery because I was told it would be here by Thursday. Otherwise I would’ve rented a truck and handled it ourselves.

Yesterday 5/6 I noticed I had a missed called and a text message at 7:18 am from 561- 401- 8874 asking if they can do the delivery that morning. As soon I saw it ( 8:00 am) I started making several attempts and texted him but he never…

Never have i encountered poorer service. The company is a disgrace. Wasted four hours attempting to speak with someone, two answered than disconnected, the third connected to a number no one responds. Will now have to visit the store.

I purchased a Ninja Blender and it stopped working after a few months. I called brandsmart Dania Beach and they told me to bring the blender in for exchange or repair. Drove 45 to the store and they told me it has a 30 day warranty we cant help you.

I then called customer service and they said the same. so the quality of this stores items are not up to other stores quality and no one will help me. com. that is not a active email address so do not waste your time.

The product did not meet my expectations and the manager was rude The refuse to give me a total refund but God will provide me money to buy a new fridge

To whom it may concern,

I was expecting a delivery from a purchase that I made on 3/11/21. The delivery was supposed to be 3/13/21. I rearranged my schedule for this particular day. When the delivery men came, they refused to deliver because of stairs and because of a washer and dryer stack that I purchased which was supposedly back ordered. I received a call the day prior informing me that the stack was back ordered and that the install would still take place and the delivery people would come back out and install properly when the part came in. One of the gentlemen became very irate with me upstairs. he went outside to call his supervisor so I waited a few minutes. I then went outside and he informed me he could not deliver. He said he could leave them in the garage and that he had to…

I liked shopping at Brandsmart. Recently i needed to call their customer service and got a representative that was so rude and short with me. When i asked to speak to her supervisor she hung up on me. I called back and the next representative was just the opposite of the first one.

She was very helpful and when i explained what i was calling about she said the first person was entirely out of line. I did send in a complaint to Brandsmart and got a message back that they had received it and i would be contacted within 24 hours.

It's been over a week now and nothing. Over the years i have purchased 4 tv's washer and dryer, sound bars, refridgerators and a freezer from them. If they are no more interested in their customer than that i will not be back.

I purchased a side by side fridge and dishwasher recently; they were delivered on June 9, 2020. I've spoken to staffs and managers about replacing the fridge as I've found a number of problems with it, to include, doors not level (one side shorter than the other); water condensation on the top (inside) of the freezer; bottom shelf on freezer side is bent so

the shelf is unstable and slips off the hinge; the doors shuts loudly as if it needs better sealers, also the temperature gauge on the door is broken. I would like this fridge replaced as soon as possible or a full refund.

I've lost vegetables due to the malfunctioning of the temp. gauge. I have called and visited the store to get help and was told they're out of stock. I need this fridge replaced ASAP! Thank you.

I bought a dishwasher in August 2019 and it stoped working. It is less than 1 year and they refuse to exchange the dishwasher. They said they will fix it, it needs a new motor and the electrical panel as per service guy that came to see it. There are no parts available and I'm getting a runaround on when it should be fixed. This is going on a month with no dishwasher and no service.

This is the worst time to go though this issue when we're trying to keep everything sterile during the virus outbreak. And I am putting myself and my family in danger by have to visit the store on daily basis to get this problem solved.

All you have to do is give us a new dishwasher and take this one back and eliminate putting people in danger.

Bought a washer an dryer February 7th and the washer wont spin or drain, my washer is full of clothes and cant do laundry. They said they cannot come switch it out till Wednesday. Very upset because I have 7 people in my house. Please responde. 561-876-3256

confirming complaint submitted earlier

purchase a refrigerator and a stove from brandsmart 12/27/19 the salesman Abdul Orellana gave me a receipt that said rebate and a form then said to me this is all you need for your rebate at that time the refrigerator was still in the warehouse when I retrieve the refrigerator from the warehouse I took it home unwrapped it and thru the box it came in away a week later I begin to fill out the form and realized I had thrown away the upc code the salesman did not mention I would need that he should have said to me something like this form will let you know what you need to do to get your rebate their customer service were very obnoxious

I purchased a brand new Samsung 75" TV. It is still under the manufacturer' s warranty. The tv started shutting down and coming back on. The screen would go blank, come back on. Techs came out replaced parts. Continued same problem after repair.

Techs came back, took the whole back of tv off, repaired. Still same problem. Another tech came out, same problem. He said he would request a new tv for us. I called customer SVC today, spoke w / supervisor, Irene.

She said they say they are ordering new parts again, because the other new parts maybe defective. We have changed cable boxes 2 times so we know it's not the cable. The tv is a lemon. Brandsmart what is the problem?

We have been complaining for months. We told you the Super Bowl is coming up and that was one of the reasons for…

missing tv parts. power cord,stand,batteries and instructions.all of these are missing.the remote was unpackaged and fell out the box.order 26800032 phone 9014655968 or 9016046675. please get in touch.

order #26800032 i have received the tv i ordered on dec 14.when i opened the box there were some items missing.the items were the power cord ,the stand, and batteries.i got the remote which fell out the box unwrap.i checked the foam and the wrap thouroly and did not see the other items.contact #901-465-5968 or 901 604-6675

DO NOT SHOP THERE EVER GM DAVID Samala or Daniel tbe people in Corporate office. Dont spend your money there. Racist ass people. I am out $511 . These phony ass people no fuckn Help. Fuck yall Forever

I bought a couch through brandsmart deerfield bch, w the 6 year warranty that would cover any damage to couch. Brandsmart is now not covering there end of bargain to fulfill the warranty of damages. I have bought plenty of items at store and now refuse to ever go back and buy anything from brandsmart again.

I initially went into brandsmart on October 13th 2019 to purchase a refrigerator. I qualified for 0%interest financing for 40 months. Delivery was set up for Wednesday October 15, between 5 and 7. I rushed home from work so that I can be there when they arrived. They never showed up. I never received a call or email or text . I called about 9:00 to be told the truck broke down, and that they can come on Saturday...from Wednesday to Saturday?! Ok., I was so upset I canceled my order. I went back into the same store, purchased a refrigerator, delivery was arranged for between 4 and 6. Long story short, the truck broke down again, they never came, I got a call at 8;15.

Worst experience ever.

I bought $999.00 Sony TV with a warranty from warant tec, according with the technician, TV can be repaired, they will arrange options for having another TV. how come warrant TEC needs 2 days to decide what options I could have?

TV is damaged is under the warranty needs to be replaced,

could you call warrant TEc let them know I am without TV at home and i need my TV fix or replaced I need the same TV the same model

my phone # is 7863465883.

5. I don't understand how a 2 month old mattress is already sinking since the first day it was received it was like that and no one is willing to help. This is the worst place to buy a mattress.

Do not buy a mattress here. I need someone to help me with this situation

BrandsMart 3200 SW 42nd Street Fort Lauderdale, FL 33312-6813 Oct. 2,2019 On August 29 at 9:50 AM, on the I-95 Expressway near the Interstate 195 exit (City of Miami), a BrandsMart truck hit the rear of my car. The driver didn’t stop on time and he had a BrandsMart uniform.

This is the description of the Truck: Tag plate: Florida KGM-B06 Model: Himo 2009 Model 268 Conventional Truck Delivery Owner identification on door: DC&B Trucking LLC, DOT 3192858 Driver: Name: Melcado Canjura Florida License Class E D250-543-77-335-0 Cell phone: 754 246-4758 Description of my car: Tag Plate: DKG-V87 Model: Toyota Prius V 2016 Mr. Canjura offered to take care of the payment to repair my car without the Police Report.

I accepted due to the BrandsMart identification on the truck and the BrandsMart…

We called the service three times the first one did nothing said it was the were the temperature and adjusted it. Didn’t work the second one told some foulness that we need to defrost a brand new fridge. The third guy came and said we needed some new parts.

We were told the parts would take 5 to 7 days. 2 weeks later no parts and a none working fridge. They have no consideration we have a new born in the house and cannot store milk. We spoke with the so called supervisor - no use.

They are trained to tell lies. I have learned my lesson with this company.

9/24/2019 Time 5PM Brandsmart outlet Fort Lauderdale Florida: Griffin and 441 4815, S State Rd 7, Davie, FL 33314 ... , after looking around I found a Sony Tv priced at $588. After waiting for more than 15 minutes for a salesperson, I went to ask for help at a cashier counter.

She was very nice and helpful. I tried to negotiate but she instructed me to speak with the manager to see if it was possible to get a little discount on the Tv. I noticed that he was talking in a corner of the floor with a Davie police officer, it is seen to be a long conversation since they were talking already when I arrived. ) be quick.

I ask him if he could lower the price a little, I offered $500 cash. Well, he gave me a disrespectful look top to bottom as if I was an extraterrestrial, and his response was.…

I find your delivery service is horrible. This year I bought a refrigerator and dishwasher. The delivery on the refrigerator was so ridiculous. I had it scheduled and I was told it was a window from 2-5. At 4:30 I called and they said they would have to reschedule due to the truck broke down.

Mean while I had to waited all day for it. I rescheduled for the next weekend and believe it or not the truck broke down again. I was eating out because I had cleaned out my refrigerator from the week before.

They finally delivered after the 3rd attempt. I decided to give Brandsmart 1 more try. I ordered a stove and it was to be delivered from hours 4:30 to 6:00 today September 21st. Needless to say the delivery time keeps getting pushed back.

As of now 8:17 pm they said it will be from 9 to 9:30.…

I was promised a delivery on 9/18/19 and the drivers went to the wrong building and left without delivering. Called costumer services 8 times. On September 13, 2019, I went to the Brandsmart USA to purchase a dryer. The store is located at 4320 NW 167th Street, Miami FL 33054.

I purchased my dryer and was promised that the dryer would be delivered on 9/18/19. As it is, i was waiting too many days for the dryer. I decided to wash my clothes that afternoon because the dryer was supposed to arrive from 4-6 pm.

At 6:00 pm no one had made any deliver or call to me in regards to the dryer. I decided to call costumer service to find out the status of the delivery. I had all the clothes washed and needed the dryer.

Costumer service indicated that the delivery would be made by 7:15 pm. At 7:30…

Purchase a small tablet back in the end of January for my daughters birthday ninth year birthday got home returned it they sold me one cracked yesterdayOn 23 August While playing the game in her hand she pushed a button on the screen and the screen cracked it seems that the screen is made out of just glass I went to the store to make a complaint because I did not realize it was just glass I do not want my nine-year-old playing with anything that’s just glass not tempered last give refuse to exchange for another item or give me a store credit the gentleman that was happening this situation walked away and

brought in a manager so she said she was manager She told me there was nothing I could do because it was broken by my daughter I explained to her there’s a defect in the product is…

I have been a customer for over 20 years. My current pair broke and I told the salesman, Enrique that I needed it for Thursday. He said he couldn't guarantee it but it showed in the system that it was available for Thursday delivery.

It took me no more than 30 seconds to get to the cashier - it was too late , the delivery had to be for Friday. My husband took off from work so he could receive the washer and dryer.

Please note that I did verify my address via Ryder's email that my address was CORRECT. The delivery window was from 11:00am-1:00pm. At 1:00pm it got pushed back to 1:30pm. I called Ryder at that time and they confirmed it wouldn't be any later than 1:30pm.

At 1:40pm I looked up the status and it showed they had cancelled my delivery. The Ryder customer service reps were rude…

In February 2018 I purchased a refrigerator and it was not installed correctly and cause my kitchen to flood out. I had to replace2 cabinets and replace some sheet rock. over a year later no one has contacted me and I cannot get ahold of anyone.

so now what do I do? at this point if I do hear from someone soon so that I can be reimburse for the money I had to put out to fix my home I will get a Lawyer to handle this for me .

I have been very patient so far. my phone number is (561)735-1714 thanks, James Barrett

I purchased a refrigerator form with extended warranty and now after 2 months brandsmart hss refused to repair it. After they came with the incorrect part. The repair man said he will contact his supervisor as this was unacceptable, after a few days we contacted brandsmart customers service and they reply is they are not going to repair it

7/30/19 I purchased three TV’s salespeople asked if I had a Brand Mart credit card? I said yes he stated they have a 6 months zero interest, I told him I was paying cash however thought it wouldn’t be a bad idea to take the offer I asked the salesman if I could still take the offer even if I didn’t have the credit card with me he said yes, once I get to the cashier and

rung up I told the cashier I didn’t have the card with me his face immediately changed and asked for license and another CC apparently the card was not activated since the account was opened in 12/2018 for $8000 and paid in 4 months I called and it was resolved, he asked for a supervisor Maria Serrano which finalized the transaction, as soon as she approached the counter she immediately told me to bring my credit card next…

I was told by two employees in house wares that they did not speak English when ask if they carried food scales. No offer to get help was made. Just a smirky grin .

Purchased an entire Frigidaire kitchen suite at Brandsmart in West Palm Beach, Florida a week ago. Spent over $5,000.00 just for appliances on my kitchen remodel.

The appliances were timely delivered and removed from their boxes. Delivery staff installed the refrigerator, but not the microwave oven, dishwasher or stove. Blue protective film was removed from the refrigerator, but not the other appliances. This can be proven by home surveillance footage.

Fast forward a few days and - while removing the protective film from the other appliances - a blemish is found on the dishwasher front panel. No issues with the slide-in stove or microwave oven. This can also be proven by home surveillance footage.

Two phone messages left for customer service staff were ignored. Only when I tweeted…

I have ordered a blue tooth wireless speaker with a headset, and consists of 6 speaker... And I have ordered a branded item... But the product which I received is a duplicate one.. And I am not satisfied with the product...

I need a immediate return of this product.. So how can I return it?

I visited your store located in Miami at US1 AND SW 160th street as I entered the store racist and derogatory music is blaring,there was a constant barrage of the N-Word and the managers and associates,were oblivious and seemed not to be bothered,This is totally insensitive and definitely has put a blemish on my psyche,i make many purchases in this store,but today has been a nightmare! I would like to discuss this matter you can reach me at 786-231-7927.

Bought entire kitchen appliances. Foolishly paid extra for warranty. GE oven broke. Called for service. Earliest available date was 7 days from call seeking service. Waited out the 7 days. I take off work. Repair guy shows up. Says he can't fix oven because my house has electric deficiency.

I called and paid for an electrician to come and test my power only to conclude I have no problem. Called for return service. Earliest available date was another 7 days from call seeking service. Waited out the time. Service guy calls and sets up appointment for 2pm.

I take off work (again) and am here at 2pm. Guy never shows up. He calls at 3:06pm saying he'll be here at 4pm. Disgusting customer service.

V. this was on the 31st of may. We found the TV that we wanted at a good price the LG 55". We did not have my truck so we told the salesman that we would be back in the morning to pick it up.

Well when we got there to are surprise they said the price has gone up. Talked to the Rude manager he would not budge on the price after all that and him being so rude Manager Diaz-Silvestri. I had to walk out before I did something I would have regretted.

I will never shop in that store ever again. And I'm telling all my friends about this they to will not go. Just so you know I bought all my electronics from your store now I will go somewhere else.

Buy the way we went to Walmart and got a 58" better price and no hassle. That manager needs to be FIRED.

I was scheduled to have a technician come out today between 1 and 5. I confirmed by text yesterday that I would be home. I take time off work, the technician calls at 1:15 and I was away from my phone for a few minutes.

" Now I have to wait another week to get repair. I have made numerous calls, only to keep getting a call center and women that can barely speak and understand English. I cannot reach a supervisor. I cannot reach someone locally at the store I purchased it from.

This is the WORST customer service I have experienced. I am a personal chef with a broken dishwasher (got the product 4 months ago). And this employee needs to be tracked down and fired.