BP logo

BP

2.0
109 complaints

Website

www.bp.com

Address

501 Westlake Park Boulevard, Houston, TX, 77079

BP locations are experiencing widespread issues with rude and unprofessional staff behavior, frequent overcharging and billing errors, and poorly maintained facilities. Additional concerns include inadequate employee training, understaffing, and occasional safety hazards at stations.

Generated about 10 hours ago

Common Issues

40% (44)
rudeunprofessionalattitude
25% (27)
overchargecharged twicefalse advertising
20% (22)
dirtybrokenoutdated
10% (11)
no trainingunderstaffedone person
5% (5)
gas sprayinggangssafety issue

Complaints

BP logo

evelyn l hines

Aug 9, 2018
0

Sunday, August 5, 2018,app. 9:20pm, caravan of cars returning to St. Louis from 107th annual family reunion, hosted in Washington DC. Below is a copy of the FB post I sent to family members on the same route. Trailing me were 3 cars.

, stopped at BP gas station. Granddaugther got sick in car; stopped at BP to gas up and use restroom. I should have known when attendant said restroom was on the outside. Shit ran from the stool, down the floor, all the way to the door; someone used the vanity to shit in because the toilet was full.

Granddaugther threw up outside door from stench! It was not real old, so apparently restroom had not been cleaned this weekend. I will never stop at a BP again! I poked my head in the door and told the attendant,…

BP logo

gilbert jones

Apr 17, 2018
0

I CURRENTLY VISIT BP STATION IN DYER INDIANA DAILY FOR LAST 3YEARS. 00 PER WEEK AND HIGHER ON GAS AND SALEM CIGRTS. THE CASHIER ASK ME FOR ID TO PURCHASE,I RESPONDED IM 55 YEARS OLD ,YOU CAN SEE IM NOT A MINOR.

THAT WAS SO DISRESPECTFUL TO ASK ME FOR ID. THERE WAS AN ELDERLY WOMAN PURCHASING PRODUCTS AND SHE RESPONDED SAME IM 70 YEARS OLD,WE DONT GET CARDED IN LOUNGES. ITS A SHAME BUT TO SELL CONDOMS TO MINORS WITHOUT ID IS ALRIGHT.

MY SON IS 6'2 220 ILBS. LOOK 25, BUT IS ONLY 19 AND GOES IN TO PURCHASE BEER AND THEY ASK FOR NO ID. IVE EARN MY RIGHT TO PURCHASE PRODUCTS WITHOUT BEING OFFENDED. I WONT DO BUSINESS THERE ANYMORE WILL TRAVEL 30 FEET ACROSS STREET TO PURCHASE PRODUCTS WITHOUT BEING DIRESPECTED.

MAYBE WILL EVEN DO DOC ON STORE SELLING OTHER PRODUCTS WITHOUT ID.

BP logo

Chris Beurman

Feb 17, 2018
0

Just a short time ago, this Morning, I went to My local BP Station. Which My Family and Myself are/have been very regular Customers, at this Location. As a side note, We drive past 3 competitive Stations, just to go to the nearest BP Station.

Normally and up to this Morning, I/We have had fine experiences with Your Company. I am however, Unable to say that for todays Visit. The issue is very simple in the fact that I happen to be paying for My gas, Partially, with change.

All of which were in Quarters. 00, of Todays purchase, happen to be in Quarters. " I was, at the least, very put back at this exchange. Personally, I am an individual with Handicaps and Do have My HP Placard hung and easily seen thru my front windshield.

In the State of Massachusetts it is My legal rite, when showing…

BP logo

Jimmy Smith

Jan 17, 2018
0

No Gas Receipt at Gas pump. Waited at counter inside for 10 minutes, for cashier to get off the phone. I asked for my gas receipt and she told me I would have to wait. She had to count a Drawer.

She should have thought about counting before she got on the phone. A personal call from the sound of it!!! A Very Rude person!!!!! The Station was 106 Main Rd, Johns Island ,S. C. Want BE GOING BACK!!!!!!!!!!

BP logo

Mike filippou

Jan 16, 2018
0

Hi stop to put a gas on my truck for the second time And when I asked for a restroom they told me they don’t have any no is out of service they don’t have any restroom The location is in the Bronx New York1128 E Gun Hill Rd, Bronx, NY 10469 I would really appreciate if I get a answer With an explanation thank you

BP logo

Janice Whitaker

Nov 14, 2017
0

I have bought gas at your location at the corner of HWY 28 and HWY 48 in Loveland, Oh since summer of 2004. Some of the pumps have recently been out of order and tagged with a yellow bag. I generally wait for a pump that's working to fill up.

Tonight at approximately 530 pm est I pulled in to fill up. I pulled into pump 9 and slide my card. It would not take it so I went inside waited for the cashier to complete a transaction. I told the cashier that I need to load money to pump 9 because it was not recognizing me sliding my card.

Your male cashier immediately said its not my fault it's the way your sliding the card. I repeated that I wanted to load money to pump gas he repeated its not my fault. I said fine you just lost my business.

The young man cared less. I went down the street to…

BP logo

Hannah Kritzman

Nov 4, 2017
0

When getting gas from the station I used my plasma card which you can only use at the counter putting $10 on the machine. Upon getting back I realized the nozzle was green and thought it was diesel so I went back to the counter to change machines.

I was told even though it was green it was not diesel. I was told the money was gone since the nozzel was replaced on the machine so I gave them my card again to refill the machine. I was then told there was $0 on my card.

There was only $0 because they would not give my money back. I have a receipt showing my original $10 that they would not return to my ]]]]]]card as is apparent by the $0 on the card which they repeatedly referred to as why they would not refill the machine.

BP logo

Ronald C. Helms

Aug 7, 2017
0

Every time that I go to store # BP8242240CIRCLE K ST 27 BATESVILLE MS I end up having to go into the store to get a duplicate receipt. I been a loyal customer since 1998 but if something is not corrected I can and will go to one of the competitor stores and start an account with them.

This is a least the 3rd time that I have reported this and probably it has been more. The employees tell me that there is nothing that they can do about it in a none caring manor.

BP logo

Karen Boggs

May 20, 2016
0

I visit the store on Bannister Road, Cumming, Ga just about everyday. Today I was freaked out over an employee (woman), this woman was clearly either drunk or high on meth. She was jerking, her eyes were rolling into the back of her head and the people in the line with me turned around and left.

I bought a coffee and gum, gave her a 20 and she couldn't figure out how much money I got back. Someone needs to check her out immediately, not only for the safety of your patrons but for her! I've never seen her in the store before today, but clearly this woman is doing some kind of drug!!!!

I would like for someone to either call me or respond to my email and let me know she is ok.

BP logo

John Holland

May 1, 2016
0

The BP gas station on McCartney Rd. In Youngstown Ohio has got to have the slowest gas pumps in all of Ohio. It. Pumps at around one cent per second. I know I was pumping gas for at least 15 minutes .

I don,t know why it's always so slow (maybe dirty filters ) but I know if I didn't have a BP credit card it would be the very last gas station I would purchase gas at. Previously I complained about the credit card scanners.

I doubt this complaint will do anything to solve this problem, but I thought I would try.

BP logo

charles mincek

Apr 17, 2016
0

I was at the BP gas station at the larchmere rd. on the 17th of April. I bought a pack of cigarettes then the attendant asked for my id. he then ran it though the scanner. I asked what he was doing and he explain that he wanted to see if I was old enough.

I am in my 60s. Ifelt that personal information was stolen from me and that this practice should be stopped immediacy. last year in Pennsylvania the same thing happened at a 7 eleven when 2 state troopers witnessed what happened.

They immediately took action and seized the machine and closed the store. They told me that my personal data was stolen and to watch if any thing showed on my credit cards or bank statements.

BP logo

lin cox

Apr 13, 2016
0

I buy gas in Kentucky 7 days a week and the BP customer rewards card is impossible to register. I've tried 10 times to no avail. My password should be mine not what you all want. I will go back to using speedway as there card was simple to set up.

I have bought your gas for the last 6 months but no more. Remember I'm not trying to get a card for fort Knox. Thanks and have a good day!

BP logo

Matthew brown

Apr 8, 2016
0

I went into the garage after filling up with diesel and paid if my goods, The reason I use this station is because it's convenient to my house & they run a loyalty scheme for customers that live on Canvey island. I asked for a new loyalty card as they never had one last time I went as well, and was refused one very rudely by the employee "Venia" she asked for ID even tho I use this station 2 times a week and she has always served me before but I've had lots of problems with her as she refuses to give out the loyalty scene cards, it's as if she is on some kind of scam herself all the other staff are kind and friendly but she is rude to everyone.

What is the point of running a loyalty money off scheme for the residents of Canvey island if your staff member refuses to give them out to you…

BP logo

Morgan

May 10, 2015
0

Yesterday May 9, 2015 I entered my local bp in Durham, NC on holloway st. I said to the attendant good morning, I'd like $30 on pump 3, 89. I swiped my rewards card declined to use the rewards available and proceeded to the pump.

To my surprise I could not pump the gas. I re enter the store ask him to turn the pump on, he asks which one number one or three, I say three. I return to the pump again, I can not pump my gas.

He finally comes outside and hits 87 thus turning the pump on, to which I respond, I paid for and said 89. He says no you didn't and if want 89 you have to come back and re do your transaction.

I know exactly what I said I say it all the time! I tell them the amount and say 89. I have vowed to never use this location again, here's why. The attendants are rude, incompetent…

BP logo

Seana willis

Apr 16, 2015
0

You have a problem at goodale and riverside dr location, columbus ohio. 10:45 pm, april 15. Nobody at counter for five minutes, 3 or 4 people in line. or just woke up, not sure. Not the first time this has happened. Something is very wrong.

BP logo

Anonymous

Feb 16, 2015
0

People hanging around store when cashiers suppose to be working that is bad for busniess that every day same person. this person is a marry man that bad busniess. C 1930 N. memorial, BP station. I don't like it make me nervous when I see people hanging around like that. please take it.

BP is a good company and doesn't need these kinds of complaints, I go there often for my gas and food. Please remedy this immediately.

BP logo

Anonymous

Feb 16, 2015
0

I bought some coffee here in Clarksville TN at a local BP station and due to the temperature of the coffee and the design of the cup lid, I was burnt down the chest. There are blisters on my chest and much reddening.

I would like to be compensated for treatment and other damages as the law requires coffee to be at a specified degree that would not burn a person. I am contacting you to correct the problem of your service stations but I intend to seek legal advice this week as well.

BP logo

Anonymous

Feb 16, 2015
0

This BP card is now such a JOKE! Not only do you get screwed on your ‘BP Rewards’ which used to be 5% on BP gas purchases but NOW THEY DEFRAUD YOU! Check it out the next time you fill up.

Tonite, I fillled up my truck since it was the last day to get ‘DOUBLE REWARDS’ on their new promotion. 979/gallon ‘cash price’ if you use your BP CARD. just like always, right? WRONG! 079 ‘credit’ price that ‘Non-BP CARD HOLDERS’ pay and NOT the ‘cash’ priced promised if you use you freakin’ BP CARD!

BP FOLKS must think we’re all IDIOTS. I, personally, am done with them and their gas and their illegitimate operation! BP, please all me…I’d love to tell you what I really think! Good bye, BP!

BP logo

Anonymous

Feb 16, 2015
0

I need to know who I can complain to about an unkept BP station in our city. We have a BP station in South Milwaukee at - 2318 S 10th Ave, South Milwaukee, WI 53172 Phone Number: (414) 764-8010. This station is always a mess and the owners have not taken the time to fix it up.

Half the pumps have plastic bags over them and are no good, and half the pumps do not give out receipts so that you have to go inside to get them from the cashier defeating the purpose of paying at the pump and then going, the sign numbers or letters for price on the big sign are broken.

It looks like a mess. I though there were laws or specs in place for every owner to maintain their place. Even the inside isnt the greatest. This station has been like this for a LONG time and when i have asked inside I get the run…

BP logo

Anonymous

Feb 16, 2015
0

I went into our local BP in Stockbridge Michigan to buy a cup of coffee. I asked how old the coffee was the manager told me 5-6 hours old. I ask if we could vet some fresh please. He laughed and said its a gas station.

So I told him I would take my buisnsss else SARS. He got load and said ." Go ahead I don't care" its not the first time I have had an issue with him. But it will be fhd last time. I know longer shop there. And have told all of my friends.

BP logo

Anonymous

Feb 16, 2015
0

13); I filled my car and approached the cash machine, it was not working, it was not marked as being out of order. I entered the store and explained to a staff member (Dawn) that machine was not working and I would need to go a working machine as to pay; was rudely advised "switch" I explained that I did not have a switch card and

was told " you'll just need to phone someone and there card details as to pay as cannot leave". I was basically a hostage with no options. I. Returned to my car and phoned and received bank details as to present as instructed, I thought it was dangerous to use a mobile in a petrol station but Dawn knows better.

I went to re-enter the shop armed with the bank details as demanded and on way in a customer passed me and advised " teller says she thought you would…

BP logo

Anonymous

Feb 16, 2015
0

I was at your BP gas station on route 70 in Cherry Hill near Greentree Road when a person name sharif came up to pump my gas. He was busy talking the phone when I said and quote "Twenty dollars, cash, regular".

He goes and starts the pump and attends to another customer. Then when I look back at the it is nearing then passes the$20 mark. 71. Sharif then tells me I said thirty dollars instead of twenty. When I said twenty and that's what I'm paying he says black people say that and asked if I was a black person. No I'm Caucasian. He was beyond disrespectful.

I went to this gas station a few times and this was unacceptable. I had to savage for change in my car to pay him because he was going to write me up. I wanted to speak to his boss but said I had to wait over an hour for him to come.…

BP logo

Anonymous

Feb 16, 2015
0

broward county passed a law forcing gas stations to list highest price on signs so customers are not confused by cash only discounted prices BP at 2099 s state rd 7 davie fl. is not abiding by the law they still have cash only prices on signs I am also contacting county so any fines can be acessed to BP

BP should adhere to local laws including this county legislation that forces them to list highest prices on their gas station signs. not sure how or way they get away with this, but they are not following laws and need to change now.

BP logo

Anonymous

Feb 16, 2015
0

My wife and I are school bus owner operators in TN. 00 worthof BP fuel every month school is in session. The BP station we use is Cumberland Crossing BP in LaFollette,TN. We were in the station around the middle of the week to get some fuel Only to find out that the diesel pump was leaking fuel.

W e went inside to let the attendent know theproblem, however the phone was more important to him. After he hung up with his call he came out and told me that it wasn't a problem. The fuel was puddling on the island!!!!

I took some pics with my cell phone and let him know.

Also it took around 15 min. 00 worth of fuel!!!! This problem has been brought to the owners attention many times with NO RESULTS!!!! This station is very easy for us to get in and out of with our school bus and we need to…

BP logo

Anonymous

Feb 16, 2015
0

) My wife and I were at the Cumerland Crossing BP in La Follette TN to get a little diesel fuel for her school bus before heading to Knoxville TN. The first problem started when my wife noticed Diesel fuel dripping from the pump and pooling on the ground.

She then went to tell the attendent and he acted like it wasn't a problem and continued talking on the phone in the building. I took some photos with my cell phone and he came out and said that it wasn't a problem anywayand did not want to dicuss the problem. THE ATTENDENT WAS RUDE!!!!!

The slow pumps were another ongoing problem. It some times takes upward to 30 minutes to pump 50 to 60 gal. of fuel and we have tried to ask them in a nice way to please look into the problem because we spend around 6 to 7 hundred dollars a month at that…

BP logo

Anonymous

Feb 16, 2015
0

We recently took a trip to SC. We stopped for gas off Interstate 26 - Exit 106A. I needed to use the facilities & was very dismayed to have to use them as the restroom was filthy. Paper towels overflowing onto the floor, no tiolet tissue (fortunately I had kleenex in my pocket). Dirty floor, sink. Overall a pig sty!!!

When I came out, the attendant was casually leaning against the counter, doing nothing & I remarked how dirty etc. & he just shrugged his shoulders as if to say "so what do you want me to do about it".

I told him I was going to report him, and that didn't seem to faze him either.

BP logo

Anonymous

Feb 16, 2015
0

I been to bp service station at Milton opposite McDonald at Brisbane qld. I buy the candy I been to counter to pay the money . I give the money & the guy at service station give my money back & said you are talking on phone & is rude.

He is going to call the police for no reason he is saying this is my business and I have the rights I will serve to who or not. This was happen on 12 April 2013. At around 1 am.

BP logo

Anonymous

Feb 16, 2015
0

2195 S Evans St, Greenville, NC I visited this location, on October 25, 2012 about 2:00pm or 3:00pm not to sure what the time was. I went in just to pump gas. I walked in and I notice the both the manager and the cashier were speaking to a customer, they were joking about how the young lady had paid with food stamps.

I'm guessing they knew this young lady because they just kept talking. Well I was next in line waiting for the cashier to even acknowledge me. Which she didn't that the reason I'm doing this complaint. There was an older gentleman behind me and he placed his items on the counter.

The cashier who hasn't even acknowledged me yet grab the soda can, I firmly told the lady that the can was not mine. She didn't listen to me because she was to busy still talking to the other young…

BP logo

Anonymous

Feb 16, 2015
0

To Whom it may concern: I was on the side of US Highway 1 across from BP - 4310 S Washington Ave - Titusville, FL at 8:05 PM September 30, 2012. I was taking pictures of the South Titusville skyline using a camera for twilight photography practice; as an art form.

The lady working there ran across the highway and told me not to take pictures of her store. I was on public property well away from her BP store and had no ill intent to what I was doing. I am an ameteur photogpaher and I take a lot of night time exposure photos.

When she told me not to take pictures I put away my camera and tripod and went home. I do not believe that I did anything wrong. I have the photo and will be happy to send it to you.

I am not mad at the person who challanged me and I will contunue to be a BP customer…

BP logo

Anonymous

Feb 16, 2015
0

Sad to say the station I've been going to for the last 5 years is either promulgating a rip-off or has defective equipment. Today I selected regular gasoline as usual and the pump gave me premium with the resultant increase in cost.

I DID NOT SELECT PREMIUM GASOLINE. I NEVER DO! " I won't be going back to that station, will look for another in my neighborhood. I was on the look out for this because I know of three others who have had this experience with this station.

It is the Quick Trip Pantry at 16401 W. Greenfield, New Berlin, WI 53151

BP logo

Anonymous

Feb 16, 2015
0

I recently received a gift card for BP. I've used it before and never had any problems.

However, Recently, I attempted to use it at the BP on the corner of route 422 and Tibbetswick in Niles, Ohio. I first asked for a balance which I had done before and had no problem with but now all the sudden they couldn't give balances. 00. 00 left on it.

I told them their machine must be down and the guy cop'd an attitude with me and said it was the card. I told him I didn't like his tone and asked to speak to a manager. He insisted HE was the manager.

So I drove down to the BP in front of the Eastwood Mall on route 422 and not only were they able to give me a balance but my card worked absolutely fine there. No problems. I drove back up to the other BP and showed the rude clerk my receipts and…

BP logo

Anonymous

Feb 16, 2015
0

00 late fee. said charge was due August 26, 2012. 00 put us over our limit. Have written a letter to BP but not response, talked to their customer service but the lady was not helpful. We are a small company and are trying to stay in business in these challenging times.

We always make our payments on time and pay more than the minimum amount!

PreviousPage 3 of 3