BP logo

BP

2.0
109 complaints

Website

www.bp.com

Address

501 Westlake Park Boulevard, Houston, TX, 77079

BP locations are experiencing widespread issues with rude and unprofessional staff behavior, frequent overcharging and billing errors, and poorly maintained facilities. Additional concerns include inadequate employee training, understaffing, and occasional safety hazards at stations.

Generated about 9 hours ago

Common Issues

40% (44)
rudeunprofessionalattitude
25% (27)
overchargecharged twicefalse advertising
20% (22)
dirtybrokenoutdated
10% (11)
no trainingunderstaffedone person
5% (5)
gas sprayinggangssafety issue

Complaints

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Tommy Moton

Aug 13, 2022
0

Employer at evergreen and fenkell was very unkind at this establishment I've been going there for some time and he had a issue with the lottery machine and it's bcuz I didn't write my numbers down which I had only one he got in my face for no reason I would like to have something done about this matter please...sighed good paying costomer

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Mark Paice

Aug 2, 2022
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Disgusting and obscene profits that BP shareholders should be ashamed of. There is no place for these human beings that do not live in the real world.

Totally out of touch with the people of the UK.

Boycott all BP Stations.

I hope they go out of business!

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James lunde

Aug 1, 2022
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The werst mangager I ever delt with. Been a good customer 8 years now I always pay with check and sometimes the newer people have trouble . the girls there know me. So the machine would not run mi check so a black man manager came up to talk with me very mean and rotten while he’s holding mi signed check telling me if I leave I was stealing calling me a drive off .

Then I asked for his name he said bi law he didn’t have to tell me and then asked me to go outside and talk so no one could hear him. Sead a bunch of other crap how he was a sycolagy 5 and I was a1 freaking nut job.

Please fire the pice of work.

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Bev Macharper

Jul 30, 2022
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I stopped to buy petrol at the BP Truck Stop, Main Rd North (leaving Napier - travelling to Wairoa) on Tues 27 July after a hospital appointment on that day. I bought a small amount of petrol - just to ensure I got home safely but when I arrived in Wairoa I couldn't find my wallet.

I searched everywhere and decided in the end it had fallen out of my car when I got out to open my gates when arriving home. I had some vague recollection that it had been sitting on the seat by my right leg at some stage - very odd I know as I was driving.

I never for one moment thought it had fallen out of my car at your petrol station. I then had another unexpected hospital appointment given to me for Fri 29 July so I had to go back - a tiring 300+K trip to do twice in one week.

I had, in the meantime…

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Travis khune

Jul 28, 2022
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I'm gonna take a shot in the dark, the owners were working. They were very rude from the time I walked in! They had 4 to 7 drunks l trying to get credit line and screaming.. 00 in quarters so I could do laundry and he's telling they didn't have it as they both was breaking 2 quarter rolls into there draws.

I would try and deture everyone away from this store. P. a very bad name!!!!!!!!!!!!!!

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Michael buttler

Jul 23, 2022
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East parade BP Perth service is slow one poor woman making coffee one wandering around outside while people have to wait up to 10 minutes to be served i understand she has things to do outside but at 6 am when people are going to work do it after peak hour rush never going there again

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Mike burchfield

Jul 19, 2022
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U need to fire the girl running your store in school craft, mi. Who was working the evening shift yesterday, monday. Not onle was she a snotty bitch to me, she would not sell me gas. Im a 75 yr old man traveling with my nephew and 5 yr old grandson.

We ran out of gas on 131 xpressway trying to make it to another gas station. Our truck holds 32 gallons of gas and we needed to fill up as we were driving over 200 miles to pick up and haul back a camper i had bought.

Not only was she one rude bitch but ur company lost way over 100 dollars in gas sales. Another customer that was leaving as we were attempting to buy gas said man what a witch they got working in here. He was right.

I will flood face book and what ever it takes but she needs to go. She is a bad rude person. I want this taken…

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Lynette Hutheram

Jul 18, 2022
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I went to BO Monte on William Nicol on 17.07.2022. Ask for R200 95 unleaded, knowing exactly what / where my car needle needed to go. The attendant kept blocking the display, went unto the pump and not sure how and what he did. He was also seem to be on his phone. When he seem to have finished I proceeded to give him my car and smart shopper card. but when I turned on the ignition, I noticed that the needle did not move to where it needed to be. When I indicated that to him he just laughed and said but he did. and also made the comment "haha, don't awarra you will get where you need to be"

I then just went a 1km up the road to a different and did the same amount and hell and behold the needle moved moved to exactly where it was suppose to go in the 1st place. Which is a clear indication…

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roger J LAURELLA

Jan 23, 2022
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I have been going to the same gas station in Evergreen Park for the past 15 years on 9700 s kedzie ave. It became BP Amoco within the last several months and I never had a problem until today January 23rd 2022. I went inside to prepay for gas and handed the cashier $55.00. All good and went outside to fill the tank. The gas was filling up and stopped at $40.00, I went back into the store and complained to the cashier. The cashier stated i only gave him $40.00. An argument ensured but I knew I wasn't going to win since its my word against his. I never filed a complaint but I feel in this case , I was taken advantage of Regards

Roger Laurella

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WM. THURSTON

Jan 19, 2022
0

I AM FORCED TO USE THE SHELL STATION 2 BLOCKS AWAY.

FIRST COMPLAINT IS OWNER WILL NOT UPGRADE CARD READERS IN PUMPS WHICH HAVE NOT BEEN OPERABLE FOR AT LEAST A YEAR. YOU MUST GO IN AND PAY WHICH DOES NOT GET MY 10 CENT PER GALLON DISCOUNT. WHEN PUMPS DID WORK THEY WOULD NOT INSTALL PRINTER PAPER FOR YOUR RECEIPT.

STATION OWNERS PARK THEIR PERSONAL VEHICLES IN FRONT OF 2 OF THE 9 PUMPS FOR SOME REASON. NO PAPER TOWELS OR WINDSHIELD WASHER IN BUCKETS. TRASH CANS ARE NEVER EMPTIED UNTIL THEY ARE OVERFLOWING. NUMEROUS TIMES I HAVE COMPLAINED JUST LIKE EVERYONE ELSE IN THIS SMALL TOWN.

STILL NOTHING HA BEEN DONE. IV'E EVEN HAD TO COMPLAIN ABOUT AN AMERICAN FLAG THAT WAS TOTALLY SHREDDED HANGING IN FRONT OF THE STATION. I FEEL THEY NEED TO HEAR IT FROM A HIGHER SOURCE.

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young

Jan 15, 2022
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Cash only. No card accepted!

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otis

Jan 5, 2022
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January 5 7:45am I went to the BP on Rawson and 18th or 19th and Rawson Milwaukee Wisconsin. I bought a big bag of Jays plain chips and a small mountain dew from the fountain. I gave her a 5 dollar bill.

She gave me 10 cent back. I asked for a receipt. She gave it to me. So when I got in the car I checked it. 82 cent change. So I went back into the station and showed her. She gave me my correct change.

She tried to cheat me.

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Maia

Jan 4, 2022
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There was an extremely rude worker who gave me the WRONG cigarettes from the jump , and then proceeded to refuse to give me the correct pack after acknowledging the mistake.

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Christina Masterson

Oct 18, 2021
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On October 16th went to BP on Park Street Mt. Holly/Belmont at 7:39am. asked clerkwhere bathrooms were, she was nasty. Never offered me a key.

Finally gave me a key with an attitude, key did not work and someone else brought a different key. Got in the bathroom and there was no toilet paper. This is unacceptable!!

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Lori Moore

Sep 22, 2021
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I went and I got gas at a BP Amoco in Shorewood Wisconsin and I asked to use the restroom and he asked me if I bought something in the store and I said no I bought gas so then he showed me to the restroom and I went back to my car and he went running after me threatening me that I had to buy something in the store he would not move out of the way when I was in my car and

he wanted me to hit him with my car he is crazy do not go here

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Fritzi Usen

Sep 5, 2021
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Last night, my aunt and I were at the BP 5292 N Roxboro Rd Durham NC 27712 this is what happened at 10:00pm. we were parked off to the side looking out from the store part of BP my car could not be seen.

ok, My aunt and I went inside my aunt got two small cups of ice and two packs of double mint gum. All I needed was a large clear icee cup empty. When we got to the register to check out.

there was a fairly young black male, somewhat tall and brown skined, with a slight accent when he spoke. 35 and I said ok. now, when I am in public I am withdrawn from talking to people for this very reason.

he took one look at me and my aunt of 70 years old, myself 54 years old and turned up his nose and argued with me trying to talk me out of buying the cup because he thought it was too expensive…

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Zachary

Aug 2, 2021
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I went to the BP on line street in Columbia City, Indiana to purchase gasoline. I went inside and told the lady i needed 10 on pump 4 so she enters it into the computer. She then goes on to tell me that the computer says partial failure yet still took my money and wouldn’t refund it back.

I would like this employee to be fired. Her name is Nautica Hunter.

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Johnny sale

Jul 22, 2021
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Abused BP gas station many times in my travels I live in Canton Illinois and the BP gas station on E. Lynn St. is the worst gas station I’ve ever seen as far as keeping clean garbage everywhere outside the bathroom is the worst I’ve ever been and the stools were all plugged up the stand up commodes were filthy If I would’ve thought about it I would’ve took pictures

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Jane Camilleri

Jul 18, 2021
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Hello, I am upset about the handling of a situation by a BP clerk at 2160 Old Shell Road Mobile, AL 36607 on 7/18/21 at approximately 2 PM. I attempted to make a purchase. The man told me to use a new card machine on the counter. My card was declined.

He told me to use the other card machine. The card declined. I told him that the fault must be with the machines and to try again. " Two people were waiting behind me. I was very embarrassed. He just kept looking down and did not offer to do anything else.

I went to my car and contacted my banks. The bank told me that I had more than enough for the purchase and that something must be wrong with the store's card machine. By that time, the clerk had exited the store and was standing in the parking lot speaking to a woman.

I approached the…

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Sharon A Douglas

Jul 12, 2021
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I went to turn my winning scratch off in at this same bp I have been going to for a couple of years. There's this foreign woman that works there now. I knew I had $199 worth of winning scratch offs but she told me it was only $99.

I asked her where were the tickets I gave her and she acted like she didnt know what I was asking her. I'm pretty pissed by now and I saw people looking at us so instead of making a scene. I left.

I want to wish bad on her so bad but karma is a bitch.

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Thomas Reggie Young

Jul 5, 2021
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The BP store at 4350 Jonesboro Road has a very very rude night clerk by the name of Dominic. He curses at customer he swears and also little kids as well. I do have video recordings of him doing such Also I spoke with the store owner to no avail has anything been done.

I was called on by him the cops twice I did nothing wrong to stand up for my human rights I will be submitting these videos to the news stations and to everybody else so that this can go viral so that people like this one will not be in my community

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Tamra Craig

Jun 23, 2021
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cShe better fucking hope I never do.

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Edward Cordova

Jun 11, 2021
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A clerk inside the gas station store disrespected me and insulted me in front of the customers. The clerk is a Bangladesh or Hindi old man in his late sixties. A month ago he got insulted by a customer in front of me the moment I walked into the store he took out that problem to me. m.

please contact me at 347 965 2184 ask for Edward Cordova. Please resolve this problem because this gas station is a block away from my house and I've been using it for over 23 years before they got renovated into BP. Thank you

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Mathapelo

Jun 8, 2021
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I went to BP Roodekop to pour petrol for R200 on the 07th June at 5:10pm (yesterday), my gauge did not move at all and i asked the attendant why. He couldnt give me answers. I then went to the Manager Wilson, he just gave me his cell numbers and said i should call him if i get stuck.

My car is now on empty and zero kilometeres to travel (08th June 2021) to show that nothing was poured in my tank. I need assistance to resolve this issue

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Kris

May 8, 2021
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Your employee manager sing at bp gasstation at Bushwick and Conway is very disrespectful,shouted at me chased me out then call the police all because I ask for a uhall recipe...this must be addressed...im filling a police report about this matter

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Animse

May 1, 2021
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Went to this bp at 2845 east new yourk ave and they updateing but manger was threating empleye over his check deffently not safe or frendly place to go

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dallas leeper

Apr 14, 2021
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the guy working at 17th and grant in bettendorf was rude and insulting ,it must be hard to get good help if he is working there,will NEVER go back and will spread the word

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William daley

Apr 9, 2021
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No working bathrooms,attendant Says he has to go Across the street from the gas station

Station address is 4045 s kinnixkinnic

St Francis wi 53207

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Ms. Harry

Mar 28, 2021
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This complaint is regarding the BP located at Memorial Drive and Hambrick road in Stone Mountain Georgia. The garbage is piled up in the trash cans, it’s causing a problem because trash is all over the ground. I live in this neighborhood and want to support businesses in the neighborhood but it is embarrassing to go to a gas station that is so filthy. Please address this matter.

Thank you.

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milton Bearden

Aug 12, 2020
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l ask cashier had rewards i had two beers she looked at sideways i don't a discount on beer l been other bp gas stations in hermitage and off 37 cents she to me you wasting time l said her have nice day

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James Mcguire

Mar 11, 2020
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BP station in Harmony NC was about the filthiest gas station I have ever encountered . The proprietor was a non caring rude individual. He talked on the phone while waiting on customers and acted like he was doing you a favor.

The restrooms were a filthy disgusting mess,very unsanitary. The whole grounds and building were like entering a third world country. I would never stop there again. I think if this was a person's first experience with BP it would also be his or her last!

It was really a bad representation of a BP and I think that the proprietor of this dump should be told to clean up or else! We are used to clean well maintained stations,this was a thorough disappointment and should be looked into!

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Wayne mcnabb

Mar 6, 2020
0

The bp gas station in Beverly Ohio 100 5th street restroom has been closed for three weeks. I like to use my BPme app but they don’t have facilities for customers to use.

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ervin soltis

Feb 28, 2020
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I normally stop at a BP gas station for my vehicles and today was business as usual, I was traveling through Kittanning PA and stopped at the BP station located at 173 Butler Road. I inputted my credit card and it was authoring and suddenly stopped and noted to get receipt inside.

Unsure what had occured and what was charged or was there a potential fraud I went in and ask the attendant to explain what had just occurred. It was at this time the second attendant interrupted with an attitude. I asked for the managers phone number and he stated we do not give out phone numbers and asked to see the manger and he stated he was the manager.

He did offer to go to the pump and do it for me and clearly did not understand that the problem was not in my ability to use the pump and was in the…

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Tim Bronson

Feb 22, 2020
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I actually work at the McDonalds conjoined with this particular gas station on Larson Beach Road. I don’t give myself enough time for breakfast, so when my side of the store gets slow I go to the BP to take a breather, buy some energy drinks, and sometimes a protein rich snack to help me get through the day.

I love most of the cashiers who work here, because if ever they have a bad day we can actually have a fun conversation about it because they know I can relate and understand. Yvonne on the other hand is the rudest, most disrespectful convenience store worker I’ve ever had the displeasure of dealing with.

I should not be told by a snotty alcoholic that, in her OWN, EXACT WORDS, “I am not here for your convenience”. Worse yet is that this woman is apparently the General Manager of the…

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Todd Smith

Feb 17, 2020
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Manager of Camden Michigan's bp is and has always been completely rude and unprofessional when it comes to customers that are not friends nor relations of hers. etc.... All of which should be on the stores cameras.

First time I've ever complained because im sure NOTHING WILL BE DONE

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kenneth saville

Nov 13, 2019
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I use the BP Station At the Corners Of Frankstown Rd. & Salfsburg Rd. in Penn Hills Pa. 15235 There is never any paper in the pumps to get a receipt. The pump asks if I want a receipt then tells me I have to go inside to get it!

What's the point of paying at the pump. When I complain about the problem I'm told the pumps need work. This station was completely done over not more than 2 years ago. New pumps , new lights the whole deal.

The problem is either a manager who won't pay for paper or employees to lazy to put paper in the pumps. I pay my BP bill every month on time I expect to get a receipt when I buy fuel. Ken Saville

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Justina Laurice Mack

Sep 29, 2019
0

The time was approximately 3:00 P.M. on Sunday, September 29, 2019. The Manager of the Store name is Sam. The worker that I had a problem with was a white girl in her early 20's. She has already had several complaints already, however, Sam refuses to fire her. Nevertheless, I went to purchase a root beer soda for my son and I questioned her about the price and she got offended and I told her that when she is working with the public she needs to work on her customer service skills. She called me a Dumb Bitch and told me to get out of the store and to never come back. I told her that I was going to inform Sam, who is the Manager about her behavior and she cursed me again and said, you "Dumb FucK" I don't give a damn.

I have been a patron of this store since it opened and have been spending…

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Susan Cook

Sep 19, 2019
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My husband stopped in at the BP station in Franklin Indiana (125 N. Morton) to get gas two nights ago. The three waste receptacles were so full on Tuesday evening, one couldn't even get an 8 oz. empty bottle in any of them.

We passed the station again tonight and it was still deplorable. That is so disgusting, whether you're getting gas or even walking into the store to get a snack. Is that the picture BP wants to have around the states?

I sincerely hope within the next few days, we find all three outside receptacles emptied. I find no reason than to call a television station to show pictures of this or even better - call the National hotline of BP! DISGUST! DISGUST!

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Devon Howard

Aug 25, 2019
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I am very upset and think someone needs to do something about this employee at the BP in he Rico county va . The address is 10446 Patterson Ave Richmond Va 23238. Her name is Pooja Guegar. Well I was waiting in the drive through line for 5 min while she sold alcohol to minors .

I’m talking about 15/16 year olds but they have fake ids, but they go there alllll the time and she always sells to them knowing they are 15/16 . That’s the first of it , when I pull up like I do almost every day I asked for a pack of Marlboro lights .

) I said “ what it’s Devon not Ashley and she said I don’t care . She then handed back my credit card and told me never to come there again and to go somewhere else. I said are you kidding me I did not do anything you cannot just not sell me cigarettes I come here…

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Janny Doe

Jul 31, 2019
0

The BP gas station on 2801 Alabama Avenue, SE in Washington, DC allows drug dealers to sell drugs on their lot. Shootings and fights have occurred on their property several times. No one is telling these people to stay off the property or calling the police for assistance.

Children go to the station after school because its directly across from a elementary school and have to walk pass drugs being sold and drug users looking like zombies.

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jhone doe

Jul 21, 2019
0

I went too gas station to play a number and was riding with a friend they parked in front of the gas station I had no knowledge or control of were they parked the lady that works third shift went from 0 to 100 very angry at me yelling being loud and very rude for no apparent reason like it was my fault that they parked there .I give that location a -0 I would never go there again in life she has a serious addtude problem

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Helene Paros

Jun 26, 2019
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The bp gas station on 5601 w Lincoln hwy in Crown point, Indiana has been without mid grade gas for a long time. it is a bad image business for bp. The proprietor puts faded/worn sticky notes over the 89 - 93 tabs stating OUT.

Also the digital readers are off line and difficult to read.

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Ilani railey

Jun 4, 2019
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The bp ,7380 beechmont Ave cincinnati,ohio 45230 . The customer service is awful. The woman behind the counter literally rolled her eyes at me as I approached that counter. She rang up my 1 items , and sat there silently and looked at me .

She didn't tell me how much it costs she just looked at me . I was confused at first , and eventually looked at the monitor to see the amount I would need to pay . I gave her more than what the item cost AND SHE WOULDN'T GIVE ME MY CHANGE.

She immediately shut the drawer and said next , so the person behind me could ring out their items. I am disgusted by how they treat their customers. This is not the firat time I have had a problems at this station .

Their gas pumps and card machines are rarely functioning. And their bathrooms are atrocious.

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Al scarpulla

Apr 30, 2019
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At a bp station located at 2014 rouye 57,hackettstown,nj. At 6:40 am on 4-30-2019. I pulled in asked for $20 of gas. Because i wanted to go to the atm so i can pay cash. And employee named chris refused to start pumping my gas until showed i had the cash.

I advised him i was in a hurry to keep an appointment and to please begin pumping. When i reyyrned he had not started pumping the $20. I told him again that i was in a hurry and the $20 could had been done in the time it took for me to use the atm.

Chris then snapped at me and noted he is the attendant and i play by his rules.

Also then yhreatened to the call the police on me if i said anything else to him. While having yet to begin pumping my $20. He tyrned to a customer that just pulled in and completely disregarded me. He then got…

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Karen B Fieweger

Mar 19, 2019
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Stopped March 12, 2019 @5:29 am for cigarettes. 83. Have gone back 4 times and can not get manager to refund. BP on Rte 59 in West Chicago, Illinois

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calvin phillips

Mar 10, 2019
0

BP in sale creek tn. corner of retro hughes and hwy 27. I asked why they dont put security stickers on their pumps and the lady acted like she did not care. I stopped buying gas there and i told the people in my neighborhood to not use a credit card there.

This has been going on for a long time. Please say something to these people.

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Mr Kim J Boland

Jan 21, 2019
0

I write to register a serious complaint against Woodside Garage Usk.

At 5.30 p, this evening my wife put diesel fuel in from their Pump 1. The car stopped 30m after she left the garage.

An earlier motorist had the same problem, and had to leave the car in a side court.

After my wife had filled up another lady filled up with diesel, and her car broke down after 25m,

The lady called the AA, who said there was a lot of water in the tank. She was towed home. Our car was not startable and was towed to a garage,

Another car further away had called Caldicot Services, They were not able to repair the car.

There were 3 of us at the garage and firstly had the attendant stop people using the pumps, He said a ribbon of red tape was supposed to do just that. We were not told the owners name, or…

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Ben

Jan 10, 2019
0

Staff at this location were very rude. They acted as though they didn't have time to wait on me. I would have hoped that at least one out of three employees behind the counter would have been a little attentive. When I finally approached them, I asked if they had biscuits and gravy (as advertised on there marquee). They informed me that they discontinued serving that at 9:00am (it was 10:00am when I arrived. It was still "breakfast time").

So I picked up two of their "lay all day" pork tenderloin sandwiches and paid $7.95 for two. And it wasn't even very good.

A very bad experience. If I didn't have to gas up our company vehicles at this location, I would never visit their at all.

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Edward Hanfrt

Jan 6, 2019
0

Your BP gas station at 5625 Buford Hwy, Doraville, Ga. 30340 has five gambling machines that was paying cash to winning patrons. I played for three days, Jan 3,4,5. On Sat. Jan. 00 and requested to be paid. The owner refused to pay me in cash despite, after me informing him that I saw him pay cash to patrons of color, Latino, and Asian.

I am caution race and feel I was discriminated against. There were no signs or notices posted that they did not pay in cash. I called the Doraville Police and filed a formal complaint. The owner was of Mideastern national.

I am going to consult an attorney on the bases of discrimination of race. I hope that you will take this complaint seriously and act on it accordingly. Thank you in advance. Regards, Edward Hanft

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KICKED OUT

Dec 3, 2018
0

M FIANCE WAS CURSED AT BY EMPLOYEE PAIGE ON DECEMBER 2ND BETWEEN 5:20PM AND 5:45PM

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