Boost Mobile

Perhaps the worst phone service I've ever had.

All my calls inbound or outbound DROP after a max of 2 minutes.

Was told it was a hardware problem, so I bought a new phone...nope still have problem.

Boost is thw worst!

They cancelled my account without my consent then tried to get me to pay 50$ for access during the corona virus crisis.

They are owned by sprint and they are being very cold-heart while we are facing a national Emergency

3/13/2020@5:27P agent is Tiffany-Ordered ph online.

Didn't get conf.#.

Called Boost.

Told by agent to wait 24 hrs to see if I conf. text.

24hrs.

24hrs?? timeframe.

Agent RUDE & a smart slack,impatient,repeats the sane info regardless of what I ask,poor listening skills,talks over me.

Asked for # to file complaint & told not allowed to give.

Per agent, calls not recorded.

Placed on terminal hold.

Absolutely horrible!

I cancelled my service with this company Boost Mobile after 5 years because of bad experience and this company will not unlock my phones so that I can move on to another company.

I do not owe them money and they refuse to unlock the phones attached to my plan.

The phone belong to me I don't owe them so they have no right to hold my phones hostage.

I have been hung up on and given wrong numbers to call for additional help with this issue.

I am done with this company.

This cannot be legal.

Never again!!!

I wish i could give it a negative 5 stars because i went and got a phone Friday because my apartment building brunt down and lost everything except the clothes I was wearing the closest store is 45 minutes away i get the phone by the time i make it home it is messing up and it would work for a few minutes and then wouldn't work i have been calling customer service 5 days now after the first 2 days they finally said that the phone was malfunctioning so i needed to take it back so i did the gave me a refund for the phone but not for the monthly service payment the store said that i had to get that from the customer service number so i called them they told me that i couldn't get a refund for my service if i used over 50 i only used 46 minutes and that was trying to call them to troubleshoot…

Approximately 3:00 pm this afternoon, July 12, 2019 I and a friend attempted to enter a retailer with an exterier sign for Boost Mobile.

She was interested in obtaining a phone and we wanted to see what specials the store had to offer.

There were signs in the windows saying no shoes, no shirt, no service and something else on the sign I didn’t read.

I am a quadriplegic in a motorized wheelchair, after entering the outer door, and my friend opening the inner door with the sign, a person inside the store shouted, “No motorized wheelchairs allowed!

Read the door!

A motorized wheelchair broke my door and I have the right to refuse service to anyone!”

I was in shock and it took me a moment to compose myself and inform the person, that I am in fact an attorney, and the sign and statement…

I'm at work right now and I spent over 45 minutes talkin with three different people I got sent from customer service to LG from LG customer service I paid $100 a week ago for 3 Lines to the lines the bones are broken they were broken the day I paid $200 I called up the store I let them know they said they get ahold of customer service and try to get a prorated $65 towards future monthly payments so I'd have the $35 a month plan well I looked online today and it said I was being charged $100 for this month so I called on my break well it exceeded my break by 30 minutes so my boss didn't pay me my $26 an hour because I was on the phone and the first lady send me the LG when all's I said was please just take the 65 and put it towards a future months on my phone because aren't getting new…

I had been with boost for a few years and finally had enough.

The customer service is trashy horrible... and the comprehension level of communicating with the reps is the most frustrating thing ever.

My most recent interaction is that I had two lines.. got mine switched and had to wait to get my sons transferred for multiple reasons.

I informed the rep at that time I will be moving all my lines over.

I finally switched to high $$ T-mobile, but refuse to go back to boost.

I'd rather NOT have service at all.

At least at T-Mobile I can understand and relate to the reps as well as get a definitive answer.

I will literally go back to a rotary phone before settling to boost.

My son had issues with his phone causing us to get the same phone from Apple, but a replacement under warranty.

I…

I paid my phone bill early on Friday July 12 and boost mobile didn’t turn my phone back on until Monday July 15, which is the day my phone bill was due.

I am very upset because this always happens every time I pay my phone bill early and they don’t offer me any extra service days.

Boost resolution to this is if this happens again come in the store.

My question is how many times does this has to happen and they still won’t do nothing about it !

NO service for over 1 week.

The tower supposedly being upgraded.

Wis Portland IN, in the middle of no where getting a 5G tower when other important places are not even being scheduled?

Lots of apologies.

NO info on when this will be fixed.

I am told to be patient.

How long does boost expect me to be patient? respond via email.

I have no phone service to TALK to you.

I've been with Boost Mobile for about 4 mouths now switched from Metro PC bad idea.

Every since I've had Boost nothing but lies and unsatisfactory of the service I got 4 phones with insurance and the unlimited plan for all of my phone's.

Customer Service can't help you they want you to put in all these useless codes phones are really slow more than often there is no service they over charge please check your billing statement they can't help you after you buy the phones but are glad to take your money.....

Please if you can avoid getting Boost Mobile please do so...

For the last two months my data on my boost mobile phone has been going in and out.

I've repeatly called boost mobile and have recieved the same run around.

Please help.

Thank you

I have been trying to get my phone unlocked since June 20.

I have called every day and I keep getting the run around.

I am leaving the US for 2 weeks tomorrow morning and I need this to get done.

The customer service people say there is nothing they can do.

VERY frustrating.

One of your stotr managers was very rude and disrespectful over the phone and hung up on me on several occasions.

Gave me the wrong number to call about my problem.

Even refused to let me talk to someone to better assist me.

It was so bad that Im actually about to cut all ties with Boost Mobile completely.

That experience make me no longer want ti be a customer og Boost mobile.

I hope you can find better agents to run your stores in the future..

I ported my phone number i had had for 2 years over to boost on may28th.

My phone was stolen on june 4th.

I called boost reported it only to find out my number had been changed and the name on my account.

It took a week of phone calls to finally prove it was my account not the thiefs.

Then i finally get to file with insurance on that fri i get my new phone monday and it takes 3 days and at least 20 escalated calls to get it activated.

The thief after boost supposedly secured my account had reactivated the stolen phone but it was activated with the number the thief changed it to.

I have waited on the higher ups to call for over a week.

I was promised they would get my old number back and credit myaccount for the lost service time...

I keep calling back every few days talking to…

Boost Mobile is the absolute WORST company in the world to deal with.

They do nothing but lie and provide absolutely ZERO SERVICE.

I have used a Boost Mobile Hotspot Netgear Fuse) for several years without problems.

A few weeks ago I purchased 10 GB of data for $50.

My hotspot died less than a day later.

That when this nightmare began.

I called Boost Mobile (hereafter justifiably referred to as BM) who eventually, after many, many phone calls, decided a new SIM card was needed.

They promised to send me here at the campground in New Jersey where we are staying.

A week later, nothing has arrived.

I called BM again, and after several phone calls, was told the SIM card could only be sent to my home billing address.

Weird-- because a WEEK AGO they had no problem with sending it here…

I rate you 1 because of NayShell Sly Fix it 412.

618.

7460

If I could do 0 stars I would they were rude an refused to give me my 2 weeks of service I paid for then they hung up on me the supervisor doesn’t know how to help his customers an I asked for his name multiple times an he refused to give me it.

After being a loyal customer for 7 years boost would rather lose me than replace a defective phone that i bought new and have had nothing but problems with since i bought it. ( i have only had it 10 days) its a shame that boost could give a shit about their customers if they did they would make it right..

For 3 weeks now I have been trying to get a refund back for a phone I bought.

I told by the store that boost would issue me a refund for taxes paid for the phone then nothing one week. then call boost they tell me store responsible for refund, go to store they call boost explain problem I was told from boost I would get my refund in 7 to 8 days. two weeks later still nothing.

I keep contacting boost keep putting me on hold then hanging up

Boost are thieves... told refund takes 3 days.

Called back in 3 days just to hear 7 to 10 days.

It's funny they can't wait to take your money but won't give it back.. planning to sue... every dollar counts especially after a tornado tears up everything else you have...

Anyone company is better than BOOST...

I made the mistake of switching from Metro PCS to Boost a little over a month ago and I've had nothing but trouble with my service, i.e.

NO SERVICE INSIDE MY HOME.

I NEVER had that problem with Metro PCS.

I have not been able to go online and surf the internet with my boost service while inside my house.

I have no reception bars to make or receive calls inside my house.

Matter of fact, I'm using my tablet right now to write this complaint because I'm unable to access the web from my phone.

Can't check my emails, can't access facebook.

I AM SO LOOKING INTO SWITCHING BACK TO METRO PCS!!!!!

I paid twice last month for same phone number and i still getting billed for this month i was never givin my account number only my pin and services is really bad how do i do that its on my texts and on my wells fargo app on my phone please give $50 dollars back or put to the bill for June of this year

I went to boost mobile in Bedford texas on harwood st got a Lg Stylo 4 June 1 had a problem with phone day 1.

No service on sunday June 2 20019 after paying 95.

00.

Wont keep a charge other problems with the phone went back to boost mobile on harwood st in bedford texas on monday ask for a total refund on the phone are get a new LG Stylo 4 the store manger. argue for four hour.

The manger said nothing wrong with the phone there was .and still is something wrong with the phone call me and my daughter a liar.

Boost mobile was call 15 times all you get is a run around stay away from boost nothing but trouble with boost mobile..

I ported a number to a phone I sent to PR to my mom and it was working with the temp number fine when I ported number now it does not ring and only goes to voicemail.

I have been calling and calling Boost CS since 10 am 5/31 and still calling today.

They have trouble shooted the phone in PR twice and still the same problem.

They have programmed reset and provide the *720 to stop forwarding calls.

Nothing works.

I have spent time and money to buy the phone placed on a plan and ship to my mom since you cannot buy a phone without a plan and send it.

I need corporate to call me directly at 3524551138.