BlackBerry Complaints Continued... (Page 4)

I recently purchased a Blackberry 9300 and this phone is 3G and that means my internet should be going at least 60 kb/s!!! I am fed up with Vodacoms speeds it just stays at 1.2 kb/s as for cell c downloads at 90 kb/s !!! My blackberry is prepaid but my friends with Cell C is also and his is at 90 kb/s permanantly !!!

I really hope Vodacom looks into this after all I told myself I'm not going with Cell C or MTN I trust Vodacom the most but I think I need to change over, so please Vodacom do something about this my brother has the exact same problem with his 9360 also 3G.

I have the blackberry 9300 and my problem is the phone was working 100% but now I'm experience that the phone is freezing and that its taking so long to download and before its done downloading it stops and tells me download failed.

I am writing to express my disgust and disappointment in the way I have been treated by your company. In Feb 2012 I took out a contract so my daughter could have a phone for safety now that she had started senior school. The phone was a blackberry 9360. In Oct 2012 the scroller button on the phone stopped working although the phone still worked, so we took it back to car phone warehouse to have it repaired. We were told that due to the cosmetic damage on the handset Blackberry would not repair it but replace it and I would have to pay for a new handset. I explained I did not want a new handset but a repair under my manufactures guarantee. The phone was sent off on the 3/10/12.

On 15/10/12 I was contacted to say that my phone was back and repaired. I went to the store only to find that the phone did not work at all. When I complained I was met with attitude stating that Blackberry would only replace and not repair and it would be at my cost due to the cosmetic damage. I accept that there were a few scratches on the face but the phone was working when I sent it in. The manager put me on the phone to repairs and I spoke to a man called Alistair. He explained that they had taken the phone apart but due to the damage it could not be repaired. He explained that because they took it apart it was now not compatible and would not work. When I challenged the damage he stated that someone must have dropped the phone. I can assure you it was not us.

Alistair ended the call by stating I could have the phone repaired for 169.99. When I stated he had said it was unrepairable he said yes it would be replaced….so it is not being repaired. I now find myself in the position where I have no phone for my daughter as I am told that Blackberry do not repair phones only replace!! I have sought Legal advice and ask that you provide the following. The manufactures guarantee where it states you will only replace and not repair.

A full report on the examination that was done. I have the repair form I was given which states that no fault was found. A report showing that the cosmetic damage had caused the problems as Alistair had suggested. I understand that I am entitled to this information Under the Freedom of Information Act. I have forwarded a copy of this E-Mail to the Ombudsman who has suggested I await your response before taking this matter forward. I look forward to your response.

I had a contract on my blackberry.When my contrct was due for renewal,I received a call from Vodacom Sales center.I asked them about the latest Blackberry they have,they give me the old one instead.I tried to call them several times,the last one whom I talk to was Lindiwe in Gauteng.She said ,she will come back to me,till today.I dont like this kind of phone,I cant keep something that I dont like for 2 years,paying it for 2 years.The phone is still sealed.I cant open it because I dont like it at all.Can you please do something about this.

properly, due to track-pad problem+ tracking ball not working+ Auto Off Problem+ Network Problem. so i had submitted my phone to Blackberry service center with work order No-NKP/BB/11/03562 PRD No-38266060 Case-BB027300.named Khurana Brothers UG-7D Jaina Tower-1 janak Puri New Delhi on 24-11-2011, and my blackberry phone will get me after two days. after two days i had called to service center. but i got revert that i have to call again after two days and this kind of revert i have been getting since 7 days. now i received a call from blackberry customer care from +914430287993, they gave commitment to me also. that your blackberry phone will get you today at 5 O clock.

but till now nothing being done ,if your customer service can not work properly. so why are you selling your product. i think you are doing only formalities and nothing special, every consumer wants better service from your and it should be in your product also, i am sending this complaint last time if i do not get any response from your end till tomorrow than i will go for legal action.

I had to wipe my blackberry and I wrote down all my passwords, but I cant sign into my blackberry with one of my passwords, I clicked on forgot password and it asks for a security answer, click on forgot and it redirects me to www.blackberry.com/blackberryid where it still asks for the security answer,which I cannot remember, as I can see online this is a huge problem so why has blackberry not came up with a solution? isn't your email enough as it is linked to your cell number, cant blackberry see the location from trying to login/resseting the passwords location and see its from the same phone or computer? yes its easy to say create a new id but this doesn't solve my problem as im going to loose all my contacts.

I purchased the blackberry playbook tablet on 9/13/13 and is no longer working. Not only does it not work now but it was almost impossible to download music or music videos from my laptop. It has been nothing but a hassle since I purchased it. Ironically I purchased a similar tablet from another company for my wife at half the price and it works well in all areas. I can certainly say that this has been a lesson learned. Thanks for all the aggravation and wasted money

Sir, I purchased Z 10 Smart phone of Black Berry on 3rd April,2013 from Master Communication shop at Banjara Hills, Hyderabad and used a week. It has developed that no ring tone when I receive call and when I switched to speaker phone which is disconnecting. This has given to Black Berry Service Center Begumpet,Hyderabad office Vide Work order No. HYD/BB/13/01590 dated 15th April,2013, IMEINO 354010056515910 HAND SET of Z10. It is not understood from service center when can I get my phone . Kindly help me .

I had purchased a Blackberry battery on 15th December 2012 from an authorized dealer – Ambe electronics, in Noida. About three or four days back the battery started getting discharged while talking on the phone. I went to the dealer and told him the problem. He said that the battery needs tot be changed as it is not working properly. I told him that the battery was purchased just three months earlier and it was not possible for such a reputed brand’s battery to go bad within three months. He refused to listen because if the battery has packed up in such a short time then they must’ve given me an old battery. I would appreciate it if you would take action against them for giving me an old or maybe a local one and please do solve my problem.

I renewed my blackberry contract from the vodacom shop in George at the Mall in January 2013 (end). Since then my phone had to go back to get a new batttery and on Friday I took it in to be looked at again. It gets warm and the battery don’t even last a day. The assistant there told me they will have a look and that it might need a software upgrade. On my return to find out what the problem was, I was told that they need to send the phone to JHB and it would take a week to get back.

I wasn’t asked to sign a thing, it just went. Today I was told that it might take up to 2 weeks to get my phone back. I will never ever get a blackberry again!!! My phone is my work and in the less than 3 months I had my Blackberry 9320, I had to take it back to the shop twice and now I don’t have a phone for 2 weeks! I didn’t even get a loan phone-nothing! I am really dissappointed in blackberry! I tried to get out of the deal to try and get another phone, but no! Not permitted. Really, really, really bad service and fed up with this.

well its very sad that a person has to take out time to find a complaint dept. nd write how miserable he fells secondly as a user its my 3rd bb and the services after buying it are still the same.

My bb is at the service centre since 25 days for repair or change even i dont know that because no body has taken the pains to respond back neither will take i am quite sure as the stipulated time to receive back my cell has already passed

p.s (i ve already spent hours to get my bb repaired , if possible please reply back or writing this compaint was also a time waste)

I had a blackberry 8520 from Vodacom, it got damaged I paid for it to be repaired and when it was returned it was faulty again, i sent it back I was sent a re-furbished phone as a repalcement and now this has also broken. Now Vodacom wants to charge me R885 to have it repaired again, they say maybe it cant be repaired and then there is nothing they can do about it. This is the cell replacement they gave me because they messed up my first repair. Now I keep getting the brush off and passing the buck story.

Hi, I am using Bold 9790 worth 25000inr, but from first day its Battery is very poor. I have visited their custmer care center as well but initially there is LONG Queue and then even without listening to fault they just ask to handover phone for 10-12 days. I must say Blackberry is MOST pathetic vendor in india.

To whom it may concern, I took out a contract in January 2012 with Phones 4 U, Lancaster, Lancashire, United Kingdom. I was misold the contract as I asked for a Dolphin Package and the sales assistant alerted me that new plans had gone into action and the lowest tariff for the Blackberry Torch phone I had chosen was a Panther Package at 36 pounds a month .

This gave me 900 minutes that I did not want. After realising that I had recieved the false information about the service plan for the phone and I could actually get a cheaper package through Phones 4 U with 300 minutes at 26 pound a month I went straight into the shop less than a couple of weeks later to explain the issue and I was told that I could not edit my service plan for another 12 months.

I then consistantly had numerous problems with the phone which led me to visiting the Lancaster and Barrow shop several times about my phone due to it crashing, the camera breaking and saying it was open in another application etc. I was told to reset my phone, carry out an update on the phone, to plug my phone into the computer etc. All of these suggestions from Phones 4 U never actually solved the problem, however, I put up with the phone for a further 11 months.

Then suddenly the keypad on the phone stopped working all together. I sent my phone off for repair through Phones 4 U to the Blackberry Repair Centre. The phone was sent back to me after three weeks explaining that it was beyond economical repair and that the phone had liquid damage. They explained that this did not necessarily mean dropping my phone in a bowl of water it meant that there was a build up of condesation in the phone.

The phone has never been put in a bathroom nor has it been out in the rain unprotected. I have always kept the phone in a leather Blackberry phone case that I purchased through Phones 4 U. Unhappy with what Blackberry had said as I still have 12 months remaining on my contract which adds up to 432 pounds for the whole year I returned to the Phones 4 U store.

They noted that their was no signs of liquid damage on the indicators inside the phone and on the battery and that the liquid damage was only internal. They contacted Blackberry and asked them if they could reassess the phone and they refused to allow me to book my phone back into the repair centre for a second look or even to be assessed again so that I could find out how much it would cost to repair. The Sales Assistant in Phones 4 U then rang their Customer Services line to explain that I was dissatisfied with the level of aftercare I was recieving and that I was unhappy that the Blackberry Centre had explained it was liquid damaged and refused to allow me to re-book my phone into the Repair Centre.

They explained that Blackberry’s decision was final and their was nothing else they could do. Unhappy with the information I had recieved and distressed at the fact I would be paying 432 pound over the next 12 months for a phone that I wasn’t using I then asked if they could change my Service Plan and hopefully reduce it.

The Sales Assistant rang Orange Customer Services to see if they could change my Service Plan for the next twelve months. Orange said I could only reduce my Service Plan by one stage and this would mean only knocking 300 minutes off which would reduce my bill by five pounds.

Preferably I would have wanted my bill to be reduced to the lowest minutes (300 not 900) that I had originally asked for when I first started up the contract and for my blackberry bundle to be removed from my Service Plan as I no longer have a working Blackberry! However, Orange stuck to their guns and continued to alert the man that I could only reduce my bill by the five pounds.

This was the final straw. I then went to the local “Mobile Man” to see what he thought of the phone. He let me know that the build up of condensation was not beyond repair and he booked my phone in to be looked at. If the fixed then it will cost me a total of 38 pounds and if it is not fixed then there is no charge.

A complete difference to what the Blackberry Repair Centre had told me and a complete relief that there is still hope for the phone to be fixed. If I hadn’t gone out of my way to see if their was any other solution then I would have lost out on a 500 pound phone and had to continue paying for a phone for the next 12 months whilst I am at University.

If my phone is not repaired through the mobile man and I am left to continue to pay for a contract without a phone then I will be contacting Trading Standards or Citizen’s Advice as this problem is causing me a lot of distress and upset and I feel that I have completely been let down by three different companies Phones 4 U, Orange and Blackberry.

I buy a new Black berry after fighting with my husband, & after that my husband went with me for making companlaint in Office of black beery in Pitam Pura, just after 23 days all of sudden my black berry mobiles 9790 get dead , I had again submitted this mobile in Pitam Pura office but its more then 3 days & i have not recv any reply form the office

I am a Swaziland Blackberry subscriber, I would like to know why, or howcome Swaziland is charging us blackberry users for our internet connection as well as for our apps.. It is apparent to me that else where around the world you don’t have to pay for your internet usage. -2 we pay R90 a month for our bis but still have to pay for our app usage and internet usage. We are billed for everything regarding blackberry. To top it off we have to have airtime on our mobiles constantly other wise we cannot use our internet, bbm, facebook ect. We are billed even if our mobiles are idle. Is this legal? And can Swaziland be liable for these charges or do they have the right to charge as they wish???

i had surrender my mobile once again to M/s Dugar sales on dated 04.01.2012 at Ahmedabad, Gujarat,India wide ref no . pL kind to note that third time i am sending back my mobile and also note that this mobile remain inoperative more than 60 days out of 150 days. As previously 30 days due to non availability of battery and than more power consumption than warranted specified in your marketing brochure.Due to CDMA in built sim card system i can not easily switch over to another mobile and my work suffered a lot. Please note that still i had not received my new instrument and my service provider still not got from the co.

You r requested to verify my emails and complaint so that u can evaluate my case properly. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I recently purchased a blackberry curve 9360 after reading about its spec on the website, 14 days battery life? Lucky to get 1 day. After reading few forums seems the best thing is to turn off many of the apps etc, if this is the case i should have stuck to my old phone, i wouldn’t even think of listening to music or anything like that cause the battery drains so quickly. Are blackberry going to come up with a solution to this problem (a better battery for starters) Don’t see why we buy a phone only to be told we are using it to much or turn things off!

Attention!! Help me blackberry!! Where can I make a complaint! My blackberry bold EXPLOADED while charging last night! It almost burned me! The battery looks just like aluminum foil now and the whole back of the BB Bold melted like styro foam! It was only charging less than 3 hrs!!!! We dont know where should we complain this!!! Has this ever happened ?? We purchased it in Dubai and the battery is from the original pack of BB. Please contact us back!

I have a blackberry Storm for about one year now, and would like to say this is the worst phone I have ever had. When I have to rebot every couple hours thats bull. We buy these phones and pay alot of mone to use them all the time. I no long can rely on a blackberry, there have been plenty of times at work that I have to call someone and my Blackberry hasn’t worked and i had to use my work phone or someone elses(either Droid or a I phone). I don’t think thats what you guys want. I am not going to buy a Blackberry again. I was very happy with your old phones, not so much now. I will be making a switch to the droid.

I just thought you would want to here from a regular person, maybe one day you can do better( if you want to stay in business). I know I’am one person but add one person to somemore people thats alot. If you want to write back you can reach me. Just thought I would give some feed back!

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time. I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem. The 8520 don’t seem to have that problem but their keyboards and speakers are apt to give problems.

It was suggested that I have the phone sent in for repairs. Everybody was under the impression that Blackberry is great and do not really repair phones – they replace them. Someone had received 4 new phones since January 2011 because of the same problem. I duly handed the phone in on 7 Ocober 2011 at Vodacom Repairs, Port Elizabeth – job number 7123713-35178303. Imagine my surprise when I was phoned on 17 October 2011 and told that the phone was damaged and I had to pay nearly R600 to get it fixed.

It is an understatement to say that I was not amused. I have never dropped the phone, mishandled it, let it lie face down, always keep it in a leather pouch etc. I would pass a lie detector test with flying colours. It is very funny to me that my problem due to “damage” is exactly the same as a lot of 9300’s experience. My model is the one with the silver edging. It was the only ones left to choose from and I was warned that although better looking, the silver scratches very easily and I must be careful. Surely, if I had “damaged” the phone the silver edging would be scratched? Why is it not????

I am quite disgusted about the way this has been handled. You get told to phone the call centre (my absolute pet hate) when you want to explain and get the matter resolved. The person on the other side is not interested – after all where is the accountability with these call centres? Every time you speak to someone different and have to start at the beginning re-inventing the wheel again and again. They trade on the fact that eventually you will just give up.

It is very simple – I want my Blackberry repaired or replaced at no cost. How difficult is that? It is bad enough that we had to go through all the inconvenience of the system crashing recently. Do we now have to put up with uncaring service as well? I hate being accused of something I didn’t do, but insult doesn’t have to be added to injury as well. My wife is due for an upgrade at the end of the year and I wanted her to get a Blackberry, but after all the negative publicity and opinions, am having serious second thoughts.

Theres a man who has died (Steve Jobs) and still he got another iphone coming out which from what i hear is doing really well as usual..you guys are still alive and cant get anything right…first ive been having problems using my facebook chat all because i upgraded and the only reason i upgraded was because i trusted that was the thing to do saying as blackberry was offering this to me free. Now coz of some hacker or whatever is going on i cant use any of my internet, BBM, facebook, twitter and the funny thing is, thats what i got the phone for and thats what im paying for.

but now im paying for a phone that does not work and i want to know what your going to do about this. i know im not the only one feeling this way…everyone has had enough of our blackberry probhlems…dont bring out a product unless you got it right…fix this issue or refund us are money, im talking about those on a bill and those who paid cash for the handset (pay as you go)…my £20 nokia gives me less hassle…i use this blackberry so stay in contact with people far from me who i dont get to see and now i cant even contact them!!!!!!

I am very angry and upset that im am unable to use my blackberry! i had an iPhone which i was happy with until i saw a blackberry and the out come of that i got a blackberry on contract. i ordered the blackberry 8520 which i only had for 3 days then it broke. i then contacted 02 and then they send me the phone im using now the blackberry 9300 which was OK until i couldn’t use the internet, bbm, Facebook, twitter, etc… ive been lost without my phone for too long now its ridiculous!!

Since Saturday 8th October I have had no broadband connection on my BlackBerry Curve 9300 3G I am extremely dissappionted with this as I rely on my phone absolutely. I have spoken to my network provider who have referred me to yourselves. I have been unable to connect to internet, access apps, twitter and facebook. Please rectify this situation as soon as possible or I will have to consider terminating my contract.

I bought a BlackBerry 9780 smartphone from vodacom on 5/08/21011. The device’s keyboard started double/ triple typing and I researched the problem on the internet. I found on BlackBerry’s technical forums that this is a common problem with the Bold 9780 and according to this forum, the only way to fix the problem is to send it back as the keyboard needs to be replaced. I returned the device to vodacom in Westgate where a Raiz assisted. Job number 7063367. He was very arrogant and dit not listen to a word I was telling him about what the problem was.

He booked in the phone with a problem of the operating system that’s hanging, it can’t type correctly. I told him that this was not the problem, and he said it just needs a software upgrade?? How is a software upgrade going to fix a technical hardware fault? He also “accused” me of the fact that I should watch what I download from BlackBerry App World? Does App world send out viruses? Also this phone is under a 24 month warranty, but according to their system, the warranty has expired! I received the phone back with the exact same problem. I just need this phone fixed! I need it for mobile business!!

Is there any way I can get this phone sent away and repaired properly?

I had purchased – a new Blackberry curve 3g in teh month of July 2011 and started facing a problem — immediately after 1 month——— when my mobile gets switched– due to nil Battery — it doesn’t get switched on though battery is charged even for 2 to 3 hrs—i had visited Borivali Blackberry service centre twice for same issue ——– now again i m facing a same problem———– thz frequent issues affect my work planning results in monitory loss———— pls note that my blackberry is within warranty period- so kindly solve my issues—and send some executive to my place —- or exchange my mobile with new one ———awaiting your revert on priority

My sister brought me a blackberry curve last September within the first 12 weeks off having the phone i had took take the phone back to the shop i was without a phone for 3/4 weeks,phones 4 u then said there was nothing they couldn’t do we went back another 3 times since and they just told me to go to another shop,Now i went to plug the charger in and the part fell into the phone so now there’s no way of charging my phone.We can afford to keep sending it off to get it fixed they shouldn’t break this easy

My Blackberry, which is not even 9 months old, suddenly developed a grey screen. I handed the phone in and was informed that my LCD had cracked, which they only found once the phone was openend. I have not yet had an explanation as to how this occurred. I am a woman in my 40’s, use the phone for professional use only and the phone is always in a magnetic leather pouch, when not being charged, or not in use. It is carried on my person or in a handbag. The phone has not been dropped, squashed or anything that could cause it harm.

It is not covered by the Blackberry warranty, and I am deeply unhappy because what appears to be a very sensitive phone, should come with a severe warning to everyone who purchases this phone. I certainly was not told it is super sensitive to anything.

My phone is in mint condition, which actually aggravates the situation. I have spoken to a gentleman at Blackberry who said I should write them an email and he would forward it on. That was over a week ago and I am still waiting for a response. In the meantime, I am having the phone repaired, at my own cost, but I am doing so reluctantly, and will not recommend Blackberry to anyone wishing to buy one. I have now heard too many complaints about this smart phone.