BlackBerry

I took out a contract getting a blackberry 9320 and a vodafone web book. This was on a Wednesday. On the Saturday I took the web book back because it did not work. 2 weeks later and nobody is letting me know what is happening, i phone the store more than once to get information about the web book then they say they will phone me back. I am still waiting to hear from them. Went to the store this morning again to try and find out what is happening, they told me they send it to polokwane.

Polokwane send it back because they don't work on web book now they send it to the manufacturer. I feel this is lots of bulls*** because I took it back within 7 day. When I asked for the area managers number they said to me they don't have it only the shop manager has got it and she is not there. Try…

I would like to complain profusely about the complete joke that is the Blackberry Torch smartphone. I was stupid enough to get it on a two year contract (locked in till September) and its the worst phone I've ever had. anything really!!

I would not recommend this smartphone to anyone and am so incensed about what a crap phone this is, I am now considering putting a video on youtube urging people NOT to buy it as it is a joke!

Hi, Its been 12 days with no response from Blackberry folks to return my cellphone after getting it repaired. immense follow-ups with same response everytime "we will get back to you... we will get back to you"... I am forced eventually to write this draft since I am completely fed up with Balckberry service. I handed over my Blackberry 9360 phone complaint registered on the name of ROHIT GUPTA over 12 days ago & several follows-up made over your call support NO# but no update. I requested for callback for an update twice & I was promised to get me an update , no one really bothers to do so..

If this is the service delivered for BUSINESS phones, I am sorry I will never deal with Blackberry anymore . I want my cellphone back ASAP. For God sake, if someone is looking into these…

I am an accountant student at Stellenboch University in South Africa.. I entered into a two year contract at a Cellphone company in SA (CELL C) . The contract is for two years and I was given a Blackberry 9380 touch screen, and eight days after receiving the handset I started experiencing problems..

I went to the service provider on the eight day of receiving handset with my first complain.. ie the camera of the Blackberry 9380 curve not working... I was told by a manager of the CELL C company that the "warrantee" has expired, which is ABSOLUTELY madness!!!..

Eight days after receiving a supposed brand new product, i had no alternative but to hand handset in for six to eight weeks for repairs....Besides the disgrace of this product, obviously I was not able to hand phone in as I am a…

I purchased Blackberry 9700 on date 23/11/2010 from Spice Retail Ltd,C/211 Dada Bawa Ganga Nath Market,Munirka Village of Rs.24,350. After 2months,i.e, in the month of Feb only i started facing problems in handset like keypad not working,camera not working,phone getting hang very badly.I then went to Gurgaon service center they kept my phone for about a week & rectified it. I faced lots of problems in that week but still i was thinking that now my life will be hassle free but it was my default that i thought like this.Work order no-gur/bb/11/04048

Again after 3months,i.e,in the month of July,i faced the same problem.Then again i have to went to Gurgaon service centre for the same.Now they are making their own stories that handset have problem due to water & all,which actually…

My experience with Rogers Telephone Service today in regards to my blackberry 9700. I upgraded to the most recent version of blackberry software a few days ago, since this update, my phone battery drains 3x faster than normal resulting in me charging my phone at noon and again in the evening and then a 3rd time overnight.... I also have been receiving text/voicemail text messages hours (up to 12+) after people have sent them...So I go to a rogers store at st. vital mall and the guy doesn't do anything, just writes down a number for me to call (TECH SUPPORT)...FANTASTIC

So i call the number, After trying several times to navigate through their automated voice options i finally speak to an operator (she helps me out by telling me the following: 1) I have to DOWNGRADE to the lower version…

Dears, we have used the Blackberry curve 8520 but we have some problem i want to installed the application of Microsoft office and Microsoft world and Adobe reader, but of these application is not found anywhere. please tell me the location were i founds of these applications. i am waiting for your reply.

thanks, Muhammad Farhan Anjum pakistan

Do not buy the blackberry z10. I have bought two of your products due to its popular demand for my boys, aged 14 and 15. The product is the blackberry Z10 cell phone. Since the purchase they have been very happy. However recently things have not been so great. We bought the first one in June 2014, the second one in September 2014. They have since then been fine till like i said recent. The second one that we bought has now stopped working or not charging or not even switching on for whatever reason. To which we thought at first was our sons fault for doing something to the phone, as kids sometimes do.

So i took it in to a cell phone repair shop and they came back to me and said they cant fix it, its a blackberry problem. I had to pay for them just too look at it. I did not understand how…

com/blackberryid where it still asks for the security answer,which I cannot remember, as I can see online this is a huge problem so why has blackberry not came up with a solution? isn't your email enough as it is linked to your cell number, cant blackberry see the location from trying to login/resseting the passwords location and see its from the same phone or computer?

yes its easy to say create a new id but this doesn't solve my problem as im going to loose all my contacts.

Please help me. I am using a Q10 and my blackberry app world doesn't open when I try to open it. It will write 'unable to open app world'. Please I need an urgent help and can't believe that I cannot get in touch with someone at blackberry customer service desk.

I have tried calling phone numbers and everything else and still nothing!

I have a Blackberry Q5 which is in warranty. The cellphone started giving problems related to power button and when I went to blackberry service centre they said that they can't help me because they don't do replacements and I will have to pay for the repairs. Now I am looking forward to complain in Consumer Court if this issue is not resolved by the service centre.

I purchased the blackberry playbook tablet on 9/13/13 and is no longer working. Not only does it not work now but it was almost impossible to download music or music videos from my laptop. It has been nothing but a hassle since I purchased it.

Ironically I purchased a similar tablet from another company for my wife at half the price and it works well in all areas. I can certainly say that this has been a lesson learned. Thanks for all the aggravation and wasted money

Well I have been a loyal BlackBerry user since first moving from a Nokia (After 15years) to a Bold which I loved after 4 yrs it became unreliable so I upgraded.. to a Z10 I like the layout etc but since the day I upgraded via 3 in the UK its never been right kept complaining but the 3 shop in the Westfield shopping centre had 3/4 manager changers in 6 months they even lost my box and

all the paper work I left with them after leaving my Z10 for them to try and sort.. eve even your own rep never got in contact with the shop or myself.. Terrible service from 3 (and been a customer with them for 8+ years too) Dec my camera played up and stopped working so went to 3 shop in East street staff very helpful and

sent for a repair so I had it back in time for going to Australia and it came back…

Sir, I purchased Z 10 Smart phone of Black Berry on 3rd April,2013 from Master Communication shop at Banjara Hills, Hyderabad and used a week. It has developed that no ring tone when I receive call and when I switched to speaker phone which is disconnecting.

This has given to Black Berry Service Center Begumpet,Hyderabad office Vide Work order No. HYD/BB/13/01590 dated 15th April,2013, IMEINO 354010056515910 HAND SET of Z10. It is not understood from service center when can I get my phone . Kindly help me .

I have a BB Bold 9900. All the phones including mine, the panel below the space bar on the white phones chnges colour. I would like to know what to do about this. This is very bad from blackberry. I would advise people not to buy these phones

I had purchased a Blackberry battery on 15th December 2012 from an authorized dealer – Ambe electronics, in Noida. About three or four days back the battery started getting discharged while talking on the phone. I went to the dealer and told him the problem.

He said that the battery needs tot be changed as it is not working properly. I told him that the battery was purchased just three months earlier and it was not possible for such a reputed brand’s battery to go bad within three months.

He refused to listen because if the battery has packed up in such a short time then they must’ve given me an old battery. I would appreciate it if you would take action against them for giving me an old or maybe a local one and please do solve my problem.

I had submitted my blackberry 9360 with a screen problem in ur vashi branch in the month of feb 2013, after 15 days i was informed that ur piece is under swaping process, but after continious followup also the are saying the mobile 9360 is out of stock. kindly helpjaswant singh 9967007085

I went to Cellc Port Elizabeth South Africa about my Blackberry Curve 9320 as some of my buttons did not work and my phone isnt even 2 months old, yet and itt is a contract phone, they told me they cannot swop my phone for a new one because of a small scratch on my cover at the back i just feel we only pay the phone for 2 months and

still have 22 months left to pay for a phone that the buttons gives troubles, thay send it in for repairs and im not happy with the phone and would like a new phone as it is not even 2 months old yet.

I renewed my blackberry contract from the vodacom shop in George at the Mall in January 2013 (end). Since then my phone had to go back to get a new batttery and on Friday I took it in to be looked at again.

It gets warm and the battery don’t even last a day. The assistant there told me they will have a look and that it might need a software upgrade. I wasn’t asked to sign a thing, it just went. Today I was told that it might take up to 2 weeks to get my phone back.

I will never ever get a blackberry again!!! My phone is my work and in the less than 3 months I had my Blackberry 9320, I had to take it back to the shop twice and now I don’t have a phone for 2 weeks!

I didn’t even get a loan phone-nothing! I am really dissappointed in blackberry! I tried to get out…

well its very sad that a person has to take out time to find a complaint dept. s (i ve already spent hours to get my bb repaired , if possible please reply back or writing this compaint was also a time waste)

Last year in May I upgraded to a Blackberry Torch. The phone started giving me problems of freezing. Each time I try to touch it would be blank until I have to tap it. It would start by displaying the wrong time which was displayed the last time I used it.

Unaware I would take the displayed time as correct but in time would realize that this is the wrong time. I took the phone to Menlyn for repairs and to my dismay,they only gave me three hours waiting time and said I could hang around somewhere around the mall while it is being repaired.

I went back to get back my “repaired” phone. The attempt bore no fruits but due to time constraints and high petrol price I would continue using the phone until it started to “delete” my files and pictures. I had stored…

I had a blackberry 8520 from Vodacom, it got damaged I paid for it to be repaired and when it was returned it was faulty again, i sent it back I was sent a re-furbished phone as a repalcement and now this has also broken. Now Vodacom wants to charge me R885 to have it repaired again, they say maybe it cant be repaired and then there is nothing they can do about it.

This is the cell replacement they gave me because they messed up my first repair. Now I keep getting the brush off and passing the buck story.

Good to see innumerable blackberry stores in every corner of Kolkata city. Radington is no more the service provider for BB, its HCL infosystems now. No complaints against HCL infosystems. Its scary to visit that place again and again.

Hi, I am using Bold 9790 worth 25000inr, but from first day its Battery is very poor. I have visited their custmer care center as well but initially there is LONG Queue and then even without listening to fault they just ask to handover phone for 10-12 days. I must say Blackberry is MOST pathetic vendor in india.

my daughter has had a bbon contact now since sep 2011 in this time we have had too have her phone changed 4 times and yet it frustrates me as my other daughter had one the same time and hers is fine the phone has constanly froze had a white screen reboote ditslef we have done a soft reset downloaded program through a tech guy at vodafone done a factory reset had constant rows with vodafone ovet the phone and

too be honest have now said that when the contract is due for remewal we will not be allowing them to have another one i was even told to ring bb to ask them for help and got cut off i am really dissapointed with bb as these types of phones or so i thought were the best option fo9r teenagers

To whom it may concern, I took out a contract in January 2012 with Phones 4 U, Lancaster, Lancashire, United Kingdom. This gave me 900 minutes that I did not want. I then consistantly had numerous problems with the phone which led me to visiting the Lancaster and Barrow shop several times about my phone due to it crashing, the camera breaking and saying it was open in another application etc.

I was told to reset my phone, carry out an update on the phone, to plug my phone into the computer etc. Then suddenly the keypad on the phone stopped working all together. I sent my phone off for repair through Phones 4 U to the Blackberry Repair Centre.

The phone was sent back to me after three weeks explaining that it was beyond economical repair and that the phone had liquid damage. The phone has…

I purchased a playbook from walmart in nov for my 11 year old. When u plug into charger it doesn’t charge very upset cuz they wouldn’t let me return it cuz it was past 30 days! Plz help

I buy a new Black berry after fighting with my husband, & after that my husband went with me for making companlaint in Office of black beery in Pitam Pura, just after 23 days all of sudden my black berry mobiles 9790 get dead , I had again submitted this mobile in Pitam Pura office but its more then 3 days & i have not recv any reply form the office

I purchased my blackberry 9320 yesterday 27th of December 2012. I set it up but in my blackberry ID and everything was okay. I went into blackberry messenger and tried to add my friend. It kept coming up pending yet she got no request.

I looked it up online and it said I had to update my blackberry messenger. I went onto blackberry apply world and updated it. When it was updated I went onto blackberry messenger. It said I had to connect it with my blackberry ID otherwise it would not work.

So I but in my password and clicked connect. It comes up saying ‘associating BBM with your blackberry ID’. It has been saying this since last night. I rang up my phone company meteor they said the would send out a text and I was to accept the service codes because I wasn’t connected…

I am a Swaziland Blackberry subscriber, I would like to know why, or howcome Swaziland is charging us blackberry users for our internet connection as well as for our apps.. It is apparent to me that else where around the world you don’t have to pay for your internet usage.

-2 we pay R90 a month for our bis but still have to pay for our app usage and internet usage. We are billed for everything regarding blackberry. To top it off we have to have airtime on our mobiles constantly other wise we cannot use our internet, bbm, facebook ect.

We are billed even if our mobiles are idle. Is this legal? And can Swaziland be liable for these charges or do they have the right to charge as they wish???

I have been a blackberry user for a long time now and have enjoyed the services greatly , especially the uncapped internet service .

however the latest problem with error 403 has really put a dampner on the whole service . I have heard of so many people that are having this same problem . blackberry users have been been paitient with all the down times and problems .

Surely if there is a new problem we should be informed about it. please let us know . I purchased this Blackberry phone from Amazon the seller. The item was purchased as an Xmas present therefore the phone was only in use as at the 25th of Dec.

In order to have full access to all facilities his supplier had to allow access which was granted on the 29th Dec. Within 2 weeks of using the Blackberry phone faults have been noted…

2012 at Ahmedabad, Gujarat,India wide ref no . pL kind to note that third time i am sending back my mobile and also note that this mobile remain inoperative more than 60 days out of 150 days. Due to CDMA in built sim card system i can not easily switch over to another mobile and my work suffered a lot.

You r requested to verify my emails and complaint so that u can evaluate my case properly. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs.

After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent…

I purchased a Blackberry Curve for my wife and within 8 weeks it developed a squiggly vertical line abount 15mm long in the centre of the screen. I returned the phone to Hi Fi corporation who told me that the LCD screen in not under warantee and I must pay for replacement.

I told them that Blackberry provides a 1 year warantee on the phone and also Hi Fi also provides a 1 year warantee, but to no evail. This is not acceptable that a latent defect occurs and no one accepts responsiblity for faulty components.

The phone was sent to Vodacom who had a so called technician evaluate the repair, but obviously doesn’t know what he is looking at. 00 I paid for the phone

I recently purchased a blackberry curve 9360 after reading about its spec on the website, 14 days battery life? Lucky to get 1 day. After reading few forums seems the best thing is to turn off many of the apps etc, if this is the case i should have stuck to my old phone, i wouldn’t even think of listening to music or anything like that cause the battery drains so quickly.

Are blackberry going to come up with a solution to this problem (a better battery for starters) Don’t see why we buy a phone only to be told we are using it to much or turn things off!

at leas a got a cold woman on the phone saying the order was cancel because they don’t have in stock anymore, when i sayid if i can get a different deal they told me they will refund the money in 24 to 48 hours and they don’t offer rain checks…i told here i got screw up because i order from best buy instead to oder from staples, or office max or office depot where they had the same deal…i lost those deald because i did the mistake and

i ordered from best buy…so where is the customer service???? i will never order from them online…

Attention!! Help me blackberry!! Where can I make a complaint! My blackberry bold EXPLOADED while charging last night! It almost burned me! The battery looks just like aluminum foil now and the whole back of the BB Bold melted like styro foam!

It was only charging less than 3 hrs!!!! We dont know where should we complain this!!! Has this ever happened ?? We purchased it in Dubai and the battery is from the original pack of BB. Please contact us back!

I bought a Blacberry Torch Phone about 2 months ago at Vocacom Sh0p in Lephalale/Ellisras. At first it was working good until i use the camera to take some pictures. After taking pictures i want to put it on my computer-i got a message on my phone saying-error on memory card.

I bought a new memory card-and when i put it in my phone-i get the same message-Error on memmory card. From then on the phone freeze at times, i had to take out the battery of the phone and start i again.

This i do 10 times a day! Se said that from the 01/11/2011 the shop dont take in any cellphones for repairs. I had to took it myself to the nearest shop in Pietersburg. They havent got any loan phones to give me-I told her that I need a phone and cant wait 6-8 weeks for repair, Im doing standby and I must have a…

I have a blackberry Storm for about one year now, and would like to say this is the worst phone I have ever had. When I have to rebot every couple hours thats bull. We buy these phones and pay alot of mone to use them all the time.

I no long can rely on a blackberry, there have been plenty of times at work that I have to call someone and my Blackberry hasn’t worked and i had to use my work phone or someone elses(either Droid or a I phone). I don’t think thats what you guys want.

I am not going to buy a Blackberry again. I was very happy with your old phones, not so much now. I just thought you would want to here from a regular person, maybe one day you can do better( if you want to stay in business).

I know I’am one person but add one person to somemore people thats…

I purchased a Blackberry Curve from you back in December 2009. It was a Christmas gift from my husband, who paid over £200 pounds. About 6 months ago my phone started freezing, and at times came up with a white screen and an error message on, meaning I had to remove the battery and restart the device.

This has now become more frequent and is starting to annoy me. I am an Orange customer on a pay as you go network, and have been in and spoken to several representatives regarding this, and they have said it’s an issue with the phones network and not direct through them.

I am aware that a couple of weeks ago there was issues with the internet service, and I understand that at times unforeseen circumstances can happen, this is something I am not complaining about, its just in general I…

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time.

I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem.

It was suggested that I have the phone sent in for repairs. Everybody was under the impression that Blackberry is great and do not really repair phones – they replace them. Someone had received 4 new phones since January 2011 because of the same problem.

I duly handed the…

I have got my Blackberry contrat through Vodafone for more than a year and a half, I’m paying also insurance and unfortunately I have never enjoy BBM services, I have been more than four times in Westfield Vodafone shop and they couldn’t do nothing even though they changed my Sim Card and let me for a whole wekend without any service and sign, I have been at Vodafone shop in Kings Road and

they said that is a blackberry problem. I have sent a complaint throug email to Blackberry and I have never have any answer. Is really disappointed to have such a poor and unprofessional services like this even though I’m paying a lot montly for it.

I hope to be hear now.

you guys are still alive and cant get anything right…first ive been having problems using my facebook chat all because i upgraded and the only reason i upgraded was because i trusted that was the thing to do saying as blackberry was offering this to me free. but now im paying for a phone that does not work and i want to know what your going to do about this.

I am very angry and upset that im am unable to use my blackberry! i had an iPhone which i was happy with until i saw a blackberry and the out come of that i got a blackberry on contract.

i ordered the blackberry 8520 which i only had for 3 days then it broke. Since Saturday 8th October I have had no broadband connection on my BlackBerry Curve 9300 3G I am extremely dissappionted with this as I rely on my phone absolutely.

I…

I bought a BlackBerry 9780 smartphone from vodacom on 5/08/21011. The device’s keyboard started double/ triple typing and I researched the problem on the internet. I found on BlackBerry’s technical forums that this is a common problem with the Bold 9780 and according to this forum, the only way to fix the problem is to send it back as the keyboard needs to be replaced.

I returned the device to vodacom in Westgate where a Raiz assisted. Job number 7063367. He booked in the phone with a problem of the operating system that’s hanging, it can’t type correctly. I told him that this was not the problem, and he said it just needs a software upgrade??

How is a software upgrade going to fix a technical hardware fault? He also “accused” me of the fact that I…

Blackberry claims to be a leader in technology yet there is at this current point in time a hacker that disables Blackberry Applications such as Facebook, BBM, Twitter etc. I am highly disappointed by the way in which Blackberry is managing this problem!

Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone.

If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…I’m seriously concerned about how far this hacking will go before someone puts a stop to it. Its been two consecutive days that this problem has not been taken care of……

I have purchased blackberry 8520 white from ABC Telecom Rajkot with Bill No. 1557 dated 30-05-11 with high excitement that i will be using smartest phone. But now problem is Phone is Smart but the Service provider and also Service center people are dumb.

Actually charger of My White Blackberry 8520 was not working properly(or should i say Charger was not so smart to charge so called blackberry smart phone) and as a man with common sense i gave this charger to Blackberry service center in rajkot named Aryan Technologies with PRD NO. 30011-022, work order No.

But till date(08-10-11) they were replying in very smart way that please come after 10 day because (we are not smart) we are not able to find out any solution from company. Thanx Mukul N. Rathod

I had purchased – a new Blackberry curve 3g in teh month of July 2011 and started facing a problem — immediately after 1 month——— when my mobile gets switched– due to nil Battery — it doesn’t get switched on though battery is charged even for 2 to 3 hrs—i had visited Borivali Blackberry service centre twice for same issue ——– now again i m facing a same problem———– thz frequent issues affect my work planning results in monitory loss———— pls note that my blackberry is within warranty period- so

kindly solve my issues—and send some executive to my place —- or exchange my mobile with new one ———awaiting your revert on priority

Manager – Customer Care Service, M/s Blackberry, India. Sub: – Warranty on the Product. This is in reference to the Blackberry Torch IMEI No. 11 from M/s Elegant Communications, 119, Old Rajender Nagar, Main Shankar Road, New Delhi – 110060 vide Invoice 1713-RI/2011-12.

You are requested to kindly review details of our request and look into the matter that why the hand set is not under warranty? The invoice is enclosed for your reference. Two months after purchasing the Blackberry Torch it has not been working.

Keys not working properly and scroll key especially. just had a black screen. Called Blackberry on three seperate occasions to rectify problems and could not believe all the various forms of “trouble-shooting” they required me to do before they decided to send me…

We can afford to keep sending it off to get it fixed they shouldn’t break this easy

dear sir, my self kuldeep jain i have purchased Blackberry Curve 8520 on 9th jan. 2011 , now my mobile charge is not working well and mobile display is broken , i went to your service centre yesterday at sec-18 nodia (UP) one service girl was sitting there she told me we are not authorised to check your set and

we can give facility for pick and drop. This set have to be sent at Gurgaon service centre for 15 days afterthat they will give you actucal status of your mobile. This mobile is in under warrenty . if it is under warrenty then i can leave my set for one week , if it not in under warrenty then give me price of the display.

So that we can give the set accordingly your service girl was not able to give the price of it.

My Blackberry, which is not even 9 months old, suddenly developed a grey screen. I handed the phone in and was informed that my LCD had cracked, which they only found once the phone was openend. I have not yet had an explanation as to how this occurred.

I am a woman in my 40’s, use the phone for professional use only and the phone is always in a magnetic leather pouch, when not being charged, or not in use. It is carried on my person or in a handbag.

It is not covered by the Blackberry warranty, and I am deeply unhappy because what appears to be a very sensitive phone, should come with a severe warning to everyone who purchases this phone. My phone is in mint condition, which actually aggravates the situation.

I have spoken to a gentleman at Blackberry who said I should write them…