Bed Bath & Beyond

I order a couch that was supposed to be delivered today, 7/3/24. When I checked the status, it said it was canceled. I moved my schedule around to be here for the couch delivery, and was not notified that my purchase had been canceled.

This is very unprofessional, and I am highly aggravated!

I want my money back this seems to be a scam

I placed the an order on July 30th through Bed, Bath & Beyond (BBB). When I clicked on the item, it said it would be delivered between 1-3 days and showed August 2nd to August 4th. I will be moving to Florence Alabama on August 10th and thought the extra boxes would help secure my other belongings I have in the POD Storage Container.

Today is the 6th and my items have been sitting in China since August 2nd. I emailed, [email protected] which was the email address given on the confirmation email. That email got returned. I logged into BBB and looked up contact info which had a different email address. I then emailed, [email protected]. That email also was returned. I then called 888-605-2801. The recording said messages would be returned between normal hours of 9am to 6pm EST. I…

I bought a 1000 dollar coffee machine and asked for a replacement. I provided order number and the BBB agent told me its free of getting the replacement. the online agent asked me to file a local police report( which sounds really weird to me).

so i spent lots of time to file the police report and talk to him/her for replacement. in the end the agent told me its few days over the replacement day and i cannot do an replacement. this time wasting

I went to refund a gift that I bought online. The girl that was there was kind of repulsive. I didn't like the way she answered me or her attitude.. I lost my key and I went back and I asked her, is she find any keys.

Her attitude wasn't very nice. She shouldn't be working with you guys. They call her Eugene.. I love yourstore, but I don't like this cashier. I hope when I go back she won't be there

There was no one to help in the whole store . When i went up to the register and asked if there is someone to help she didn’t even stop to talk to me and said everyone is working upfront today didn’t even give me a chance to ask a question which was something she can do Check for a price of an item that didn’t say how much it was

I have consistently received bad customer service and have usually been given a dead-end after weeks or months of reporting the same issue. I receive a wide array of agents with varying skills, but the session always ends with a false promise AND the chat being ended prematurely after less than a minute of idle time. Even when actively typing a response.

Each and every time I call for an update because I hadn't received one in over a week, you have to start explaining the issue from the beginning, even though multiple tickets have been created. Some agents will express an interest and express empathy, while OTHER agents will dismiss all the facts you have presented and insist that the issue is something you had already debunked many times, and refusing to hear anymore, will hang up on you…

Hi there Sorry but I can also go to citizen bearau or any law farm to register my complaint. But I don’t have any issues with your product. I love them and often visit to your store at Manakau. It was very very bad day I went to your store afternoon with my gym bag.

I don’t drive car so I keep my bag with me when I went to do shop alone. After buying from Kmart and bunning warehouse I went to your store to buying a present for my friend who is going to open a parlour.

When I was exploring the shop I saw a lady come close to me and said you need any help I told her no dear I was ok . I was feeling so loved and belonging. But no I was thinking wrong then a lady come to me and said to check my bag I thought that s okay it’s part of her job I showed her my bag there was stuff with receipts.…

This is simply the worst company to ever work for , no wonder so many are going out of business, they allow everyone to simply just steal from them with ZERO consequences. Managment fudge pay on regular basis to allow favorites to get paid more time than they actually work , also customers just walk out with products all the time and you do nothing or else you will be the one to “GET FIRED”,and then

the endless returns on everything is just a joke . So glad I got out of the hell and simply cannot wait for the day they are all out of business.

I placed an online order and paid for it online for a 48 pack of McDonald’s Keurig coffee. This was for a store pick up. When I got home I discovered instead of 48, I had a 24 pack. I made a trip back to the store to exchange it. After verifying my order they said they were out of stock! I asked that they just give me two of the 24 cartons, which would amount to the same count.

Incompetent does not adequately describe the managers ability or willingness to satisfy a customer. I had to explain to her several times that I did not make the purchase in the store and that I simply picked it up there. She said there was no way for the 24th to be scanned and come up 48, insinuating that I was returning a 24 for which I had already received 48. That made no sense to me since all I had to do was…

the employees were all at the front while i was getting ready to pay upon arrival, i was asked if i found everything alright.. & so i stated that i felt like i was being discriminated & i didn’t feel content while i was shopping because there was an employee worker whom followed me & made me very uncomfortable the whole time i looked around & tried to shop.

an employee that was up there had nothing polite, nor professional to say back to me but “if you dont like it, then don’t fucking buy anything here & leave,” he said that back to back like 3 times. my experience was just horrible. they need better employees!

Huntington beach location. A "shipt" shopper order was incorrectly totalled at register by employee not tax exempt. The acting manager at this location was extremely rude and belittling to both the customer and her direct charge employees on several occasions while the customer waited approx 45min for a refund and correct charge transaction

I placed an order for three items in the store on Oct. 30, 2021. I received the two toothbrush holders in a timely fashion. My shower curtain has stated, “Shipped” for many days. Yesterday, I went into the store. The sales clerk verified that it stated the article had been shipped.

Today, I spoke with an agent for Bed, Bath, and Beyond. After she investigated, she told me that it was NEVER shipped. She readily offered to issue a credit. I felt as though she should have offered to overnight my package instead.

I have company coming on Monday. I ordered this item in a timely manner. Now, I’ll go to Belks and get the merchandise from them. I am one very unhappy customer!

Today I walked into the store and a black girl that works at the Palm Springs store on the corner of gene Autry and Ramon road yelled at me “sir do you have a mask”? She startled me and it was extremely rude and unprofessional and I was highly offended!

I grabbed one of the masks she pulled out and took it and put it on so I could go purchase the shower curtain I needed. I feel she was being unprofessional and I felt racism was also involved. I want her reprimanded and possibly fired.

She should not be talking to customers that way regardless of race. I’m highly offended and would like someone to look into this matter.

order details order date 08/31/2021 order number: BBB3820879691 Breville® the 3X Bluicer

Spent over $300 dollars online for this item with same day delivery ordered at 1 pm for a house warming gift the next day.

It did not come the same day by 9 pm. I called first thing in the morning and spoke with am agent who called the store to personally make sure they were going to ship the item out. He told me it would be there notblater than 4 pm.. early enough to still be a gift for the party.

It is now 4pm and agents can not tell me what is going on with the item or even where it is at. COMPLETELY FRUSTRATED. I am on the phone trying to cancel so I could spend my $300 where it's appreciated and customer service is provided.

I had no gripes against this store but after this experience I…

I have bought several items from Bed Bath and beyond. My latest item was $200. dollars. I will not do any business with them again. The workers were rude, and condescending. But, I don’t have to buy anything that I would like from Bed Bath and beyond.

Nothing I bought from them is anything that I can buy elsewhere. Bed Bath and beyond has premium products, and you pay for that st your store. And, yes, I am sensitive to how I am treated. I have an obvious disability that makes me a target for unkind people.

However, I don’t have to accept it. I have deep respect for the “beingness in the pert of human beings, and expect others to respect me thusly. So, I will go to stores where I am respected. So buy-buy, Bed Bath and Beyond.

From now on, I will find a way to buy the things I have…

Ordered item from the Bed bath & Beyond On the APP and a completely wrong item was delivered to us. We bought an UGG silver colored king sized comforter, and instead received a baby car seat (we don't have children).

Wasn't able to give a house warming gift on the day of the party due to this fact. Went to the store and found out the item we wanted was not in stock and worse yet, upon returning item to the store, we were told that WE had to deliver the item to Fed Ex ourselves.

On our weekend off we were inconvenienced with having the wrong gift being delivered, then embarrassed by going to our friends house warming party without the gift they requested. Then not having the item in stock and then being told WE had to return the item to Fed Ex.

Having to return the item ourselves was a…

The manager said nothing could be done! I left the store without buying anything as I did not have the extra 20 dollars in my budget. Poor Customer Service to say the least. Diann Bigelow

For years I've been a customer of Bed Bath & Beyond so have my friends and my family. You're very liberal attitude to not sell my pillow products anymore is beyond comprehension. and I hope all your dividends and sales go way down because we conservatives who love president Trump and believe the presidency was stolen will not be buying anything from you anymore.

Shame on you it's not the American way

My package order BBB3657437858 with address to 1804 Calle Neptuno Dorado PR 00646, order sent by Fedx on june 24 and delivered, according to tracking to someone in Bath PA and not in Dorado PR. What happened.

i love my nutibullet but it started smoking it was a gif from my son who is in the navy, this is my second one.

On 6/22/20, I attempted to call to find out if I could return an online order that was not the color I ordered. I do expect to have "extended wait times", but after an hour and 25 minutes, I heard a connection sound, which I answered immediately and the person hung up.

Multiply that wait time by 5 and you will have the time it takes me to try to establish communication with companies I order supplies from to make more protective masks for people with pulmonary problems. That's time away from people who will continue to need protection from the virus.

Maybe it may seem in consequential what color a mask is, but these pillowcases were more yellow that white. White is good to assure older people can see accumulated dirt or oils easily and wash the mask, as instructed. My local store is open…

I return a package on April 9, 2020 . I still receive my credit on my debit card . I'm very please with this at all .

Also when call the toll free number all you do is get put on hold , noboby never comesto the phone .

Tonight first time order placed whereas I tried to apply a 20% offer advertised for signing up and when I did, it stated you had my email already despite fact I NEVER ordered any items before online.

I ordered 3 Brookstone ® Posture-Tech 2-in-1 Back/Seat Cushion in Grey at $12.50 earc Was $49.99 You save $37.49 (74% OFF) BEYOND+ Member Price Free Shipping on Orders Over $39 and I ordered another item for 2.50 to get the free shipping, and it never took the 20% off. I did a Chat session with Emioji (may have the spelling wrong) and this person stated they applied the 20% and said "sorry" but it NEVER took the 20% off, but rather 2.63. The order should have dropped down to 31.99 and free shipping. I immediately cancelled this order, and am very disappointed. These items were very much…

Pendergrass Ga Ware house I was offered two different jobs went and filled out my application and spoke to, two different people on interview when I did my screeningand it was negative screening with validation of doc calling me so I passed the screening. Was pushed off for a month and a half then I recieved a email saying my application and all had been reviewed and accepted to go again and fill out paper work again to speed the process up when I arrived on 2/21/20 at 9am .

I go to the interview on 2/21/20 and the HR personal that invited me wasn't even there nor did she email me letting me know not to came and didn't even remember sending me the invite. Then I send a email to her and she said she didn't remember send me the invite to foward her the message so she could see and then on…

Today (2/28/20), about 2 pm, I went to the Bed Bath & Beyond store on Chemical Rd, in Plymouth Meeting, to shop for an iron Dutch Oven. After searching through the pots and pans section, and not finding what I was looking for, I saw a young man earnestly working on a nearby department computer.

Since there was no other help in the area, I went over and stood nearby quietly waiting for him to finish what he was doing. (I stood about 4 feet away) After standing there for about 3 to 5 minutes, he never acknowledged that I was there.

A lady walked up to him, looked at both of us and smiled. The lady indicated with her hand that I was next, but the young man turned to the lady, asked what she needed, and they both walked away leaving me there with my mouth open!

Now, I'm not hard to miss…

I am utterly humiliated with the way the customer support for exchanges and refunds assisted me with my return of sheer curtains this afternoon that I purchased 5-6 months ago. I am utterly appalled and humiliated. On 2/27/2020 at about 12pm in the afternoon and representative by the name of "Mary" assisted me.

She was not warm, not friendly and had a combative demeanor about my request to return gray sheer curtains I purchased 5-6 months ago. The reason I was returning them, they were not the 'correct gray shade of color" per Nora when I showed her a picture of my living room draped along with the sheers that I had up in my living room windows.

I was in your current section recently on 2/11 looking for assistance with my current drapes and curtains as they are too short. I bought a home…

I received the wrong item and their lack of knowledge with the four reps i spoke with was amazing. When i initiated return agent told me replacement would ship. I followed up and was told replacement was out for delivery on2/20.

Today 2/21 i am told they wont ship until they receive the return. I would not order anything online as i have never seen such incompetence. No one was willing to resolve.

I had a 40$ in store gift card for returning a hose. I called a couple of weeks before and they told me 40$ was on it, when I went to the store last week to buy rugs and washcloths to use my card there was nothing on it.

Now u tell me how I call there to see how much is on it and they tell me 40$ go to the store ready to check out and my card reads nothing on it. Very disappointed. I was so upset.

I should have just walked out. I bought the wash clothes but the more I think about it I wish I wouldn't have bought them. We bought the hose gave me a gift card and now I am out that 40$ u people ripped me off 40$ and I hope u r happy with this situation because I am not.

What can u do for me. If nothing I will never return and people will no about it. Very disappointed customer.

Your local store was pushing a sheets & pillowcases, HEARTLAND HOMEGROWN COTTON, USA. 400 THREAD COUNT, IMPORTED MEXICO, MADE IN INDIA. I ORDERED 2 PKGS. OF THE PILLOW CASES, WHEN I WAS OPENING THEM, EXTREME REACTION, EXTREMELY TOXIC. IMMEDIATELY WAS REPORTED TO THE STORE, A MED WATCH ALERT TO THE USFDA AND NOW THIS COMPLAINT.

THIS COULD BE TERRORISM, SOME SORT OF CHEMICAL WARFARE, THESE DAYS ANYTHING GOES. INVESTIGATE THIS PRODUCT.

I recently purchased an Air Fryer at store 551 in Bradenton,Fl The first time I used it the fan stopped working. I went to the store hoping to get a store credit to use toward the purchase of a larger unit.

I understand that customers take advantage of return policies so I accept that. I am still going to purchase a new Fryer but not at your store. I won't shop at a store that sold me a defective product and will not return it. Sincerely Timothy Smith

I purchased a $250 Braun Razor back in March, and my Razor is broken. I went to exchange it for a new one and was told we have a new return policy 90 days and would have to contact Braun directly so I did and

was told I need to send it to them to see if they could repair it other than that there is not much they can do . I will never buy Braun or go to BB&Beyond it’s really sad the customer service of both these companies you would think they would want to make the customer happy I even explained to BB&Beyond corporate office and they wouldn’t help me either.

Before making a trip to our store located on Sunland park drive, I called to check the availability of 2 flawless products and to ensure they honor online prices; I received confirmation of the product available and yes they honor online prices. Traveled to your store and saw a long line of customers waiting to pay, got discouraged but went and got products.

I stood in the long line, when I saw a gentleman hauling trash, got the courage to ask him if it was possible to open another register, he looked at the line and it seemed he got bother by me because he didn't respond to me but rather walked away, paged Maria for back and opened a register.

Maria tried to help me but did not know the answers and kept asking the gentleman, found out it was David, and he was bother and told her to send…

Went to the Embassy Crossing store, in Port Richey, FL. Had purchase and credit card in hand. No one was at the check out aisles. Two associates were engaged in a conversation behind the "pick-up" counter. The female associate saw me, but continued the conversation.

After five minutes, I gave up, left my purchase on the counter and walked out. I won't return.

I bought very expensive >$300 Egyptian cotton >800 count thread - King Size sheet sets in late 2017. I went into their Coquitlam, BC store and spoke to Suzanne “that the sheets had started to develop tears on the fitted sheet - I told Heri didn’t expect sheets to treat so

easily and never bothered to keep the receipt but she asked me to bring them in tor an exchange”. 50. There was NOTHING Else he could do! That’s the most ridiculous service. Over 3 years I must have bought over $2000 worth of items from Dyson vacuum to pillows to ladders to mirrors to soap dispensers to stools to accessories.

I would NOT shop at Bed Bath & Beyond EVER AGAIN! 778-867-5477

I received a Bissell SYMPHONY ALL-IN-ONE VAC & STEAM MOP for my birthday 10/122/2017 and still under warranty. I called Willow Brook, IL store spoke with Mgr. Larry. Told him steam trigger not working & leaking all over the floor.

Been used about 5 times. Asked to get credit for a better machine not a refund he said no. Take it to the store where it was purchased Lombard, IL store but why? 00 minus 20% with your coupon. 91.

My mother can't find a receipt she moved & lives in a retirement development in SW Florid she's 89 years old. PLEASE TELL ME WHY I AM HAVING SO MUCH TROUBLE TO GET A CREDIT FOR THIS PRODUCT. Don't want to write Consumer Complaints. Please advise. Thank You.

Couldn't upload picture I took of both machines. Sorry but I have them.

I was in the Manahawkin NJ store today about 1030am to get 20% off what I bought. I had problems getting the emails so I found one and printed it they said it was no good but the manager would probably take care of it due to the problems well the manager was quite rude and

since she was just talking and would not let me speak I finely told her to shut up and try listening to the customer and with her smartass attitude gave me a look to let me know she just did not care so I left.

Your manager was the ruddiest person I have meet in a long time.

Purchased a pillow yesterday. Use my 20% off coupon. Realized as soon as I got home that I had accidentally bought a stomach/back sleeper instead of a side sleeper. Went to exchange it today for the other one and they would not let me have my 20% off. That is ridiculous!

I am a good customer and really wanted that pillow. Not happy that I couldn’t have still gotten my discount. Will rethink future purchases for your store!

I went in the store to exchange an item and buy other items. The customer service told me to go stand in the check out line which was very long.When I finally got closer one checker told me to come over but as I walked up the other checker rudely told me to stand back. When I said that the other checker told me to come this employee told me no she didn't she has another customer so just move away. I said I don't expect to come into a store to buy something and be yelled at and basically called a liar. Another man in line confirmed that he heard the checker call me over. When I finally got waited on to exchange an item I was told I could go get the one I wanted but I'd have to stand in the long line again.

It is so much easier to order from Amazon and not have to put up with rude employees…

I purchased a Crock Pot Thermashield 6 qt about a month ago and used it for the first time 3 days ago. The smell was so bad I had to put it in the garage to finish cooking. It smelled like burning wires.

Anyway, I took it back to the store in the box. I don’t remember the daytime managers name yesterday which was Dec. 17th but he was not trying to please me. I did not keep my receipt which I usually do until I know I am pleased with my purchase.

He wouldn’t even give me store credit or make an exchange for another crock without my receipt. I guess he must have thought I took it out of the store without paying for it which would have been very difficult because it was so big and heavy I couldn’t even lift it.

Anyway, I was pretty angry which is not my personality. He was very hateful and…

CASHIER WAS EXTREMELY RUDE AT THE STORE ON QUEENS BLVD.

(0) if I could. 0. Not working. Associate checked if could be returned/exchanged with Management. He said yes come back tomorrow since you don’t have it including GARY the Mgr. No problem. Came back today and Gary told MYA take care of it.

Knew I didn’t have receipt but said ok. 00 credit. I drove 82 miles round trip for that. What an insult. Have been coming to BB&B for over 20 yes. NO MORE

I went to Charleston store in Mountain View and got a not very tone from the person I asked a question... my surprise? They told me he was the boss!! I told to the store manager and hope he call him and make sure doesn’t happen to the other customers I go to the store many times for years and never got or feel treated this way.

They are always so King even if they are overwhelmed with many customers asking for products inside the key displays.

Hi,

I was at the bed bath & beyond in Auburn yesterday afternoon and had two purchases. When I went to the counter the older gentleman served me. First of all he punched in the purchase and then when it came to bag it, I requested for a plastic bag and his reply was, we do not have a bag that big, but I insisted as I have bght that item before and was given a bag. He went ahead to do it but he eventually did not do a good job and the bag had a tear and he had to give me a new one. Later, I asked him to give me the damaged bag so I could make a handle on top but he refused. I walked to the next counter and asked another cashier for it and she also said the same thing. I had to ask her to give me another bag for the other two items I bght and she reluctantly gave it to me, and gave me a…

Made trip to Columbus GA to help father settle in new place. Made trip to nearest location to get everything he would need to set up his new place. Not one person asked if they could help!

Finally got frustrated and left. Oddly the associate at Walmart across the street was extremely helpful and ended up spending over $1000 getting everything he needed there. Big disappointment at BB&B. Use to getting much better service at my hometown store.

They have an employee at the Daphne, AL location named Jacii Sherouse, she is a very rude and hateful person. I really didn't need to hear about all of her drug use while she was rudely on the phone and customers were waiting to be helped.

I went to bed bath & beyond store in Middletown, new jersey looking for an advrrtised product. I looked online, and the report was that it is availale at the store. when I got there, one cashier could not be boyjered with directing me to the area where I would find it.

another then directed me in the right direction. when I got to the area. it was nowhere to be founr. then a salesperson happened to walk by and when I asked why the product was not available, she said you cannot always believe the internet.

I went home and purchased the product on line. this is why stores are going under. nobody cares anymore. very. very sad.

bb&b really does not care about there customers i already put in 3 complaints and no response other than please be patient as we resolve the issue. so i call the store to check on my order and some person named Ronintia talks to me as if i, 2 years old ?

very rude and very condescending. I will never shop here again and let everyone i know how horrible bb&b is money driven not customer driven .

I PURCHASED ITEMS FROM YOUR COMPANY AND THEY WERE SHIPPED VIA FEDEX. ANDCAN ADVISED THEY WOULD BRING THE ITEM OUT AND STARTED LISTING CONDITIONS FEDEX DEMANDED. I ASKED FOR THE ITEM TO BE RESHIPPED USING USPS OR UPS AND I WAS INFORMED THAT I CAN NOT CHOOSE THE SHIPPING SERVICE.

I CAN CHOOSE WHERE I SHOP THOUGH. QUESTION IS IS BED BATH AND BEYOND NO LONGER WANT ME AS A CUSTOMER IF SO I CAN TAKE MY BUISNESS ELSEWHERE. THEY PROVIDER YOUR COMPANY ENTERED INTO A CONTRACT WITH TO DELIVER GOOD FAILED TO DO SO AND CUSTOMER SERVICE CAN NOT DO ANYTHING ABOUT IT.

I DO NOT WISH TO HEAR BACK BY A PERSON AT YOUR COMPANY WHO CAN NOT DEAL WITH THIS ISSUE OR IN A FORM OF WERE SORRY YOU HAD A BAD EXPERENCE. I WANT TO KNOW IF YOUR COMPANY WANTS TO RETAIN ME AS A CUSTOMER AND BY DOING SO WILL EITHER ENFORCE…

I placed an order BBB3225805931 last night. It sucks to see you guys are such a big company and you don't have a cancellation option. Called customer service and they are telling me they can cancel but there is a 50% chance of canceling.

it seems like a service a company will have in the 1980's. you guys can do better than this. I probably won't order anything online again knowing that you don't have an updated system. This is unreal...