Baskin-Robbins

I have bought a 2 Colgate sensitive pack with offer of 2 ice cream or 2 coffee.

To redeem the code of 2 ice cream I went to Baskin robbins at 168-C near Sukhadia Circle, Opp.

Big Bazar, New Fatehpura, Udaipur, Rajasthan.

The manager (Mr.

Jitendra) told me that he have to ask to jaipur department for redeeming the code and the office of jaipur Department closes at 7:00 p.m. so I have provided the two code to him to redeem the same and I will be collecting the ice cream on the next day.

On the next day i.e.

13 Feb 2016 I reach there and Mr.

Jitendra told me today also the code redeeming is not possible because the person of jaipur department of Baskin robbins dealing in redeeming of code is on holiday and he told me that he will call me back when code is successfully redeemed.…

I visited one of your outlet on 100feet road, Indiranager, Bangalore, on 11th Feb '15 around 02.

00 pm to redeem one of my voucher, when trying to redeem it, the team member at the outlet (hindi speaking guy) was more then rude & didnt not help me redeem the same. forget the redemption, the way he was talking & making faces was disgusting.

Is this the way you treat people coming to your outlet?

I arrive at Baskin-Robbins at approximately 7 PM to 8 PM I owed it to waffle cones one with pearlings and clean the other one with Oreo and cream.

I got home when I got home I was eating my ice cream and I noticed that the cone was stale so I took called the manager and took the cone back think he was going to redo my whole order.

He only wants to give me to waffle cones with nothing in it.

I went to my local BR because I love the ice cream.

I've never had a problem until now.

We get home and the two double scoop sundaes were about one scoop.

They were out together sloppy and I just couldn't believe it.

My waffle cone was also a rip off.

Scoops were tiny and not worth it.

I called the store and the lady could only apologize.

She didn't have anything to say.

She was a shift manager and didn't offer anything.

Told me I could call back the next day.

Now you guys only want to replace one?

How is that equivalent to three?

For what I paid I should receive a refund or all three replaced.

If not, I will be going above heads.

You guys are rip offs.

I could have gone to McD's and gotten better quality.

I enjoy choc almond, last year I entered a complaint that the store I use said it could not order it, I email the Atlanta office and got an email statement, that flavor and be ordered all year.

The manager at this store 1798 Ashley River Rd, Charleston, SC 29407 said she would have it in stock from now on.

Got a phone call that it was in and went and bought half of the tub. ( that was in November 2015) Today in went in to purchase choc almond and was told it was a seasonal flavor and could not be ordered.

This person said she was the owner with 20 year as an owner and If I wanted it I had to special order it.

I asked her if she saw the November email about it being able to order for stocking, she said yes.

But it was not available this year. ( even asked me to go to another store…

Hello today.

I am not trying to be a rude customer, but for a while now I've been asking this particular Baskin Robbins for butter pecan ice cream for 3 weeks now and they have not gotten any in.

I was told several times that a shipment was coming in but it didn't, the butter pecan ice cream is always the first to leave but they never order extra and I don't understand that it sells very well there this particular location is in silver spring Maryland on 16, the street.

Sorry I don't know the number address.

I purchased 2 ice cream cakes @ dunkin donuts / Baskin Robbins in Kenilworth NJ on 12/19 for our party the cakes were decorated very nicely , but when we ate the ice cream cake tasted horrible.

I paid 29.

99 for one and 27.

99 for the other.

I wanted to let Baskin Robbins corporate office know because I work in the customer care center for the usps.com .

Your company needs to be aware of this so future cake purchases won't be disappointed like we were.

My wife is pregnant and was so excited about eating the pink bubblegum flavored ice cream that she always had as a child with her dad.

When the branch in Granbury Tx first opened they had it but only for a short time we went there everyday to get it.

Now it's gone and they no longer have it.

But yet they say they get new flavors in every single day.

I think if you advertise 31 flavors then you need to carry all 31 flavors.

This past Sunday we went to see if they had bubblegum and they did not so my wife chose a rocky road instead.

And guess what they didn't have that either.

I am not pleased at all and thus the nature of my Baskin-Robbins complaint today.

We are a family of 5 about to be 6 so every time we go through the line and don't order you are slowly losing a good customer.

Why is the Baskin Robbins on Westchester Ave and Southern Boulevard in the Bronx NY charging an additional fee to write a message on the cake.

If I purchase a birthday cake, why should I pay for a message and why is the fee not printed on my customer receipt when I pay for it?

I wish the CEO was here so I could tell him to his face.

I am writing this to express my extreme dissatisfactory on Midvalley BR Kuala Lumpur, Malaysia outlet service.

This is the second time your staff made the same yet rude mistake.

I went all the way to your outlet just to get a love potion ice cream for myself tonight (23 May) around 8.

30pm.

When I realised the ice-cream is soft as the left over is being placed above the new one, I politely told your staff about this matter, and when I haven’t got enough time to request for other flavour.

Your staff (particularly a Malay girl, not very tall), interrupted my conversation and yelled at me “Macam mana you nak I ambil yang bawah??” Me and my boyfriend get shocked like seriously.

Well, can’t she just politely wait for me to finish my sentence as I wish to change to another flavour.

After…

I had ordered an ice cream cake for my 18 year olds birthday today, and I had ordered it online and picked it up from a Colorado springs location off of Stetson hills and tutt, 809022.

Online it had said, the cake description, said it would feed 6-8 people .... and we have 4 people over for the calibration, and didn't even feed all of us!!

2 of which are under the age of 9.

I couldn't even FIT 18 candles on said cake, and paid 26 dollars... on LITERALLY a 4 inch personal cake.......

The manager was fighting with me on this, and said....its not small ....and the thickness will feed everyone....

Well he was wrong, and I am mad....

I would like my son to have a better cake for his 18th birthday.. it looks like the one I got him for his first.

AND I had ordered white cake......ya…

Ordered 1 single scoop, 1 double scoop on a regular cone.

Got to the car and realized the man had charged me twice for each one.

Went back into the store and he said that he didn't overcharge me.

Showed him the receipt too.

Couldn't talk to a manager because there was no manager there.

I could have gone to the store and gotten a gallon of ice cream for less. $8.

38 for a double scoop is ridiculous and $5.

64 for a single scoop.

Rating- 0.

On March 20, I went online and ordered a Spiderman cake for my grandson's 3rd birthday, I received a confirmation and my account was charge on March 21, 2015.

I went to pick up the cake at 801 Penn Av Se, WDC on March 29 and there was no cake.

There also was no manager onsite and thus I am assuming no licensed food handler.

The staff called the manager and only wanted to refund my money.

No explained what had happened or worse, no one would give their names or the absent manager's name.

I want to be compensated for the use of my money, the pain, humiliation and discomfort of not having the special cake for my grandson's 3rd birthday party.

Also, it is very difficult to find a working email address for the corporate office.

I will never spend another penny in any Baskin…

Baskin Robbins location in San Pedro Ca on Western Ave.

I went in around 7:30 on Wednesday on March 25 and the girl claimed to be out of pistachio, cookies n cream, mint n chip, chocolate chip and who knows how many more.

I used to work for baskin Robbins and there are always at least 3 other bins of ice cream in the main freezer in the back and one full bin of ice cream underneath the one that is empty.

Either the girl was way too lazy to grab another one or someone did not place the order ( I find this hard to believe).

Someone teach this girl how to do her job correctly.

How can a place known for having at least 31 flavors be out of over five of the original flavors ever made?

This branch in Clermont FL 34711 never has 31 flavors.

I take my Grandson in for peanut butter and chocolate they don't have it.

My husband likes Mint chocolate chip and that is out also.

My favorite is the love potion 31 usually only available in February but not at the Clermont store.

4 times my husband checked and they didn't have any, didn't know that they would get any and really didn't give a damn about customer service or the fact they are always out of many flavors of ice cream.

Not worth wasting time to go there anymore unless you want donuts.

To whom it may concern, I am a committed customer to the Dunkin Donut/Baskin Robbins in Valparaiso.

The location I visit on a weekly basis is 1651 Morthland Drive, Valparaiso Indiana.

I ordered two items from Baskin Robbins on April 1, 2014.

The lady who took my order was very rude and unfriendly.

I ordered a medium Oreo shake and a vanilla frozen yogurt two scoop in a bowl.

When I got my frozen yogurt I asked for whipped topping and m&ms on top.

She rang me up and she did not put m&ms on it.

I had to ask again for her to put them on there and she made it as if I was causing a big hassle.

When I got to my house I gave my boyfriend his Oreo shake.

It was more like watered down ice cream.

He could not even finish it because the taste was so awful.

I am not a customer who…

We went to Baskin Robbins in Waco, TX and they would not honor the coupon we presented.

Coupon states “free small soft serve ice cream cone with any purchase” (and expires 9/30/2014).

Upon paying for 3 cones and expecting one to be free the sweet cashier wasn’t sure how to handle the coupon and approached the mgr for guidance.

He said. “She can’t use this coupon because we don’t sell soft serve anymore “.

Me: “the coupon hasn’t expired so you won’t honor it?” Mgr: “you can have a kids cone now but nothing you ordered is free or discounted”.

Me: “so you printed coupons that aren’t legit?” Mgr: no response.

Horrible customer service.

Anyone in customer service would’ve explained the situation and discounted the bill.

Why would I need a 4th cone?

Will not be returning.

Looks like we…

Dear Sir/Madam: Today, I bought a single scoop ice cream sundae from your Benicia, CA store and was surprised by the outcome.

The ice cream clerk scooped a rather small scoop of ice cream that barely filled the cup.

I am a familiar with Baskin’s portions as I usually buy from the Walnut Creek, CA store.

Their scoop(s) are bigger!

Thank you for your time and consideration.

Respectfully, Evangeline Ong

My daughter and I enjoy Baskin Robbin 31% Discount very much and always look forward to 31st of the month.

But unfortunately we were met with dissapointment nt once but twice.

We always order the same flavour Jamaica…twice the staffs at the Bangsar Baru branch got it wrong.

The 1st time I did went back to change the flavour and the best part was your dear staff asked me u ate it…YEAH..

She seems very angry.

I dont get it, yes my daughter taste it and came to tell me its not the flavour she wants.

I flip the pint ice cream container over and saw Butterscoth.

How do u recommend I tell the flavour by snipping it.

I don’t mean to be rude or feel I should be treated like a cheap sake just because I came and purchased it on the 31st.

The second visit where we waited…

I went to Baskin Robbins waited for the employee that smiled at me to help when finished with the first customer.

Instead of helping me went straight to a customer that came in after me and helped her.

Didnt bother to ask if I needed help.

For some reason I dont learn my lesson and went back to this same Baskin Robbins after another employee that works their did the same thing to me last time.

Last time their were people that already knew I was their first and told that employee.

Didnt bother to aplogize.

Very rude.

I will not be going back their.

Who should I complain to I think the manager is the one that ignored me last time.

May 2, 2011 @ 5:30pm, situation occurred.

I work at a school and as one of the fundraisers we sold PACE cards.

These cards listed Baskin Robbins, address 25170 Greenfield in Oak Park, Michigan 48237.

It stated buy one sundae, get one free.

When I took three students to the shop, I had a card and one of the students had a card.

We wanted to place two separate orders (both of us buying one and getting one free) so that each of us would have a sundae.

The young lady on duty was very rude, said that we both could not use the card, minimized our scoops after I complained, and talked poorly about the flavor that I wanted (cinnamon-flavor of the month).

When I asked her and the young man on duty for a District Mgr’s number or website, they said we don’t have one.

My concern is…

I use to go to the Baskin Robbins in West Hartford Ct.

Located on New Britain Ave.

I would go at least 7-8 times a month.

Every time I went into the store for ice cream they would constantly be out of different items which included ice cream, toppings, containers etc.

This was continually happening on a regular basis.

I would go into the store and I would hear customers yelling at the employee who were not responsible for this problem.(POOR MANAGEMENT).

I called the store owner and explained to him what was going on.

The owner promised to resolve the problem.

He never cleared up the problem at which time I stopped going to Baskin Robbins.

It’s been a year so I figured that I would give the store another chance.

I walked into the store and I could hear customers yelling at the…

As I went by the Baskin Robbins store #7640 in Knoxville, I saw the sign: “Today Only $1.

50 Single Scoop”.

Then in small letters it said, “Tax Crunch”, I thought since it is tax time, it was a clever title for the sales event.

So I went into the store and asked for the special. “Make it butter pecan”.

The clerk dipped the ice cream and told me to pay $3.

27!

I asked it what she gave me is a single dip and she said it is. “Why so much, then, the sign says $1.

50 and I asked for the special”.

She said, the tax crunch is on sale but you asked for butter pecan so it is the regular price.

I realize Server Julia is merely implementing instructions so I am making my complaint directly as I know how.

The advertising is misleading and…

Today I went to the Smyrna, Tn.

Baskin Robbins store to buy $50.

00 in gift certificates for my mom,daughter, son-in law, and 2 grandchildren for Easter.

This store had no certificates & said they didn’t know when they would have any.

I then drove 25 miles to the closest Murfreesboro, Tn.

Baskin Robbins store, and they also told me they had no certificates.

This store called another Murfreesboro store approx 15 miles away only to find out they had no gift certificates either!!

What is the problem Baskin Robbins??

With the gas prices today, I did not even attempt to drive 30 more miles to the next closest Baskin Robbins.

Very upset!!!

Maggie-moos got my business today & will in the future.

Also today, got free ice cream from Maggie-moos!!!

Will never go back to…

i went to baskin robbins in peoria illinois on knoxville. the lady i ordered my soft served ice cream and a breakfast sandwich. as i paid for it, she gave me my ice cream. i licked it and seen sumthing black on the side. i looked, it was a bug laying on the side dead. i told the lady that i wanted my money back and she told me no. she said that i can get more ice cream. we went back and fourth telling me no. i finally got my money back and i left. i will never go there again, and i will further tell my story to whoever will listen. i could have ate that bug and anything could have happened. please contact me baskin robbins because i dont think i was fairly treated!!!