Baskin-Robbins

We visited the baskin Robbins and Duncan doughnuts on bulverde. It was close to closing time but we were told they couldnt do a milkshake because the milkshake machine was being taken apart. I completely understand wanting to get done to go home but it's literally a blender and the location was not closed.

Now I had to go home and explain to my significant other why she couldnt have the one thing she wanted, a chocolate milkshake from her favorite place to make her long day better.

Absolutely the worst customer service I've ever seen. Employee named Tabitha litteraly laughed at me when I was making a complaint about bad customer service. Manager was standing right there and did nothing about it. No apologies from either one.

Both of them need to be fired. Wish I could rate them zero stars. A complaint has been sent to their Corp. Headquarters.

To whom it may concern I went to the Algonquin Baskin Robins to order a full sheet StarWars ice cream cake . Choose one from their book . Twice I was told couldn’t do it , didn’t have the decorations.

My respond was , why is it in your book ! Now I didn’t need the cake till July 6th . But that didn’t seem to matter . 99 for decorations is no big deal !! Who ever is in charge should make sure all decorations for cake are in stock !

Or remove picture from book !!! Thought you should be aware . Claudia P

The cashier Regine (spelling) had too much of an attitude and was very impatient. Every time she asked me a question about ordering a cake ie size, flavor of ice cream & cake, she wanted immediate answers. When I took 5 seconds to think she would roll her eyes up in her head and throw her hands up.

I'm over 50 yrs old. I deserve respect, I don't know the flavors and wanted to think for a second. I was ordering for my husband's bday to be enjoyed by our whole family. I left the Richmond Road OH store to go to another location.

Went to Quincy Illinois store last night. No other customers in there. After being ignored for at least 5 minutes girl turned around yelled asking for help up front, when no one came she gave us dirty look. Acted like we were putting her out to wait on us!

We told her sorry to bother her and WE LEFT!!! VERY POOR SERVICE!!!

I am writing to you regarding your company's unprofessional Customer Service located in Roswell, NM 6-20-19 around 8:00pm My family and I decided to grab ice cream this evening and we chose to go to Baskin Robins, mind you there are plenty of other business we could've chosen from especially seeing how this business is new to our community recently opened in December. We started off going through the drive thru and asked the associate what flavor had oreo cookies in it, in the most sarcastic response she said " Ummmmmm Oreos" so we thought maybe she was just having a bad day as we all do at times.

we proceeded to order three of the oreo flavor ice cream for our children in a cake cone. " This is unprofessional customer service we chose to spend our hard work money in your business and we…

Store at Richmond rd in Warrensville, Oh gentleman working in drive thru gives bad customer service by being very rude and this store never has anything in stock a waste of company time

The store in Marianna FL is one of the most mismanaged I’ve bern in. They are always out of products, never having waffle cones prepared. I’ve been in the store 5 times at. Various times and there have been no waffle cones on all trips.

I placed an order online for a special birthday cake and upon picking it up, it was the wrong ice cream used!!!! Then was told in order to get a refund, would have to come in the next morning to get a refund!

First of all, ruined our birthday surprise! Was not able to find a birthday cake like this without an order anywhere else. Such a disappointment! Such poor service too! The birthday surprise was set for the evening and now had to drive around town trying to find a substitute in the late evening.

This is the store on I95 and 103rd St. The end of my service!

I wanted a quart got a pint plain and simple

On May 25, 2019, I left my wallet containing a large amount of cash, credit card, and state ID on a table in the store at Antioch Crossing, Kansas City MO. I realized my mistake the next day. I tried calling the store, but they were closed.

I had to catch a plane to New Orleans that morning before the store opened so I waited until the afternoon and called them again from Mobile AL. I explained my situation and told the person answering the phone that I was going to be out of the country and would not be back in Kansas City until the night of Sunday June 2, 2019.

I was assured that my wallet had been found and would be placed in the manager's office for safekeeping. I had someone who was supposed to come pick it up, but was not able to get there until the afternoon of June 2. She was told…

On 6/2/19 I was in one of your establishment Located on the comet of Laguna and and Franklin in Elk Grove CA. When I was parking I seen one of the employees taking out the trash through the side door .

We went in and waited for some one to help us,the young man came back in asked us if we needed help we said yes, he proceeded to graft he cup and serve us the ice cream. my wife was going to order a Banana Royale but feel uncomfortable so she decided not to .

We called the manager and explain Her what had happened she was very defensive and at the end she told my wife if she wasn’t comfortable, then not to come back into the store, so it seems to me that she was OK!! That her employees dont wash their hands and it’s OK with her.

I think that this management needs to be trained on all the…

This is a long review but it is worth the read for anyone considering going to Baskin Robbins in Mansfield, Texas off of Walnut Creek and 287 to buy an ice cream cake. We decided to buy our son an ice cream cake for his graduation, and thought Baskin Robbins would be the best place to purchase one.

Me and my husband went to the store to place our order. We looked through their cake book and chose a really simple and cute graduation cake. 00 extra dollars for the "deco-pac" as it was called on our receipt.

A little pricey for even an ice cream cake in my opinion, but it was for our son's graduation, so we were okay with the price. We chose to pick up the cake the day of the graduation at 11 when the store opened.

We got to the area early, so we went to another store while we waited for…

I called and asked what the hours were, a pleasant girl answered the phone and said they close at 10pm... I drive over there, and got there around 9:32pm, the gentleman behind didn’t acknowledged until I made the first point to proceed to ask him if can order a Banana Split, his reply, was that it was too late to order one...I thought he was joking because I saw 8 roped bananas on the counter in plain sight. He said that everything needed wasn’t available...(thinking, he has ice cream, obviously, and bananas...) Whip cream, chopped nuts, sauces.... really!!! So I think this franchise store should just close.... very bad business practices....in it for the wrong reasons... So I went to the market to make my own...

Sincerely, A valued BR customer...

I visited Baskin robbins sinquerim outlet in goa. They told us double rate so we asked them why rates are double compared to other outlet but she reply us no this are fixed rates. So one of us said goa is tourist place so it can be possible might they are charging double.

But the women over their who handles the store said you can go nearby store their you will get cheapest ice-cream. This is not right way to talk with customer. You can't insult your customer. It is not about money that we can't afford it.

Baskin robbins really provide good ice-cream but their service is pathetic.

I live in Orlando, Florida, there is a Baskin Robbins close to me on Kirkman road. Practically everytiime I go there they are out of almost everything. Went yesterday no bananas for a banana split. Went today no bananas again.

Ordered a cone of butter pecan ice cream, no butter pecan, also no vanilla or chocolate ice cream either. This is the poorest run shop shop I have ever seen. Why don’t you just close it down.

Visited this store yesterday. No cup, no cones,no Rocky road,no chocolate.and few other flavors.

Snacks of poor management at the very least. Wife and I have been BR customers for decades.

We had a group of 8, and put our ice cream on the table to pay. The table was broken and our ice cream hit the floor. We were told they would not replace the two orders and were sorry they knew the table would flip.

Now two of us had no treat. We won't be back!

I came into Baskin-Robbins on Sunday The 7th at 3:10 ish and the girl that had served me was so rude I had order one of my items not being asked if I had anymore, she started Bagging it I told her I had more then I clearly saw her roll her eyes to the other girl working there, I was very polite and did not say anything that I had seen it, she finished with the 2 banana royals me knowing it was a lot let her get those with a kids ext and

said may I also have one more kids scope vanilla ice cream scoop again she rollers her eyes went over to scoop the ice cream and out of frustration she closed the lid HARD, she then checked me out handed me the receipt very rudely not even saying thank you nothing as a business my husband and myself this is not called for its to hard to explain in just 100…

I went to the north Versailles pa. location to get a couple of quarts of ice cream. I decided to get the pre packed mint chocolate chip but I still wanted the gold medal ribbon. Not one person would help me I stood there for 15 minutes.

They were a little busy but at least someone could of said someone will be with you soon. They all looked at me and turned the other way. I wasn’t sure if they didn’t want to scoop the ice cream or what...

I put the pre packed back in the cooler and walked out. I will never go there again. I would like a response to this complaint. I have been in the restaurant business my whole life and this is extremely poor customer service. Thank you.

99 saying the listing on Baskin-Robbin website was a error. 99, which I refused by saying thanks and leaving. If the listing was I error there no disclaimer posted in the store. The date of my visit was 3/31/19.

My complaint isn’t that my daughter was employed with one of your franchises. Shelbyville, KY to be exact. She has been talked to like a dog and all the kids there are bullied by the owner. His name is Charlie and I have prof of the way he talks to these kids.

He will fire them for no reason with not one write up or any formal divination on hand. I am so sick of the way he talks to these kids and actually had one miss school three days in a roll so he could go on vacation.

He is the worst and I have proof that will be posted below. Please don’t contact me telling me you will handle the situation and blow it off because I promise you I will go way above your head with my lawyer if something isn’t done this bully called a franchisee owner.

He sucks and his days of bullying kids is over. I…

Im a customer and everytime i come in your store its a problem.this girl that work in one of your stores mad a threat to me .the store number is Riviera beach 341149

Walked onto Baskin Robbins 1954 8th Street Fernadina Beach, Florida 32034 requesting a quart of packed pistachio nut. The woman behind the counter packed it halfway. When I asked if she could please pack it better, I was told to leave the store! She was very rude!

DEFINITELY in the wrong business with an attitude like that!

Went to your Bay City location to get my wife a waffle cone. Was told they were out of waffle cones until Tuesday (it’s now Friday). Clerk was rude. Inquired about other cones available, said only little kiddie cones. I understand this happens. When I ordered the equivalent, or so I thought, of a double in the cup, I was shocked at how small the scoops were. A fraction of what size sm used to in the cone. Being I was clearly disappointed already, I left even more disappointed. Was an avid customer. Not expecting to here from you. BR has been a great business in BC. Things are rapidly going downhill.

Very disappointed

I visit this Baskin Robbins often.This is t the 4th time I come and they NEVER have the Waffle cones as Advertised!! Even in at Noon they're OUT!! WHY?

Just left be store on sunset in Henderson Nevada they put up all chairs would not let us sit at tables. One half of ice creams were covered claimed to only have those few left. No Rocky road or choc chip. So we left.

Will not be go back It was 9 30. They close at 10. Went to green valley. Instead.

I paid for a cookies and creme wedding cake for my daughter who is in the army to be picked up tonight (10/30) for tomorrow’s celebration. The rude clerk told them the order# doesnt exist. I ordered and paid for it online on 10/18 and left specific instructions to be picked up tonight after 7 pm with their names on it. Shame on you Baskin-Robbins.

I will update this review.

Dear Sir, My relative from USA has sent me Rs 500/= for getting ice-cream from you. The code sent by you to me is useless because your shop namely, "" Baskin Robins 22/38, Lowther Road, Allahabad Phone No. 07080105983 "" is refusing to give me ice cream costing Rs 500/=.

The owner of the store is pressing me to take ice cream of a minimum of about Rs. 700/=, only then he will deduct Rs 500/= from the cash memo. Please instruct him not to impose this restriction. Hoping for a reply soon, Yours Sincerely, Prof B K Agrawal Ex Head Physics Department Allahabad University Res : 15 D, Bank Road Allahabad-211002

We paid 5 dollars for a cookie sundae and it was less than a scoop of ice cream in it. So disappointed in the service here for our first visit.

I went to your Baskin-Robbins Cedar Hill, TX store tonight and to my surprise and bewilderment this store had 4 or 5 damn near empty ice cream barrels in their filthy ice cream freezer. Each barrel had enough ice cream in them to make a one scoop cone!

The sides of each barrel had sticky/gummy ice cream residue in them. The clerk was very rude and straightforward when she made this statement “ this is all the ice cream we have”. ” The clerk answered this out loud thought of mine with the same rude demeanor saying “this is all the ice cream we have our truck should be here tomorrow.

The lack of ice cream in an ice cream parlor is a sign of poor management to me. I know hurricane Helene will take the blame for the lack of the product that Badkin-Robbins is known for, but I blame poor store…

On 8/23/18 I placed an online order to be delivered to Store# 340834 located on 815 10th avenue NYC. When my birthday cake was picked up on 8/25/18 it did not read what was requested on the receipt. I feel that I was not properly handled and I would like to ask for a refund for the cake purchased and the lack of consideration granted at the time that I was not satisfied with their services.

Attached you will find a copy of my email receipt and a picture of the delivery of the cake purchased. I requested a writing inscription of "Happy Birthday Sholunda & Kevin" not what is written on the cake. In addition, the writing was very sloppy and unappealing.

If you need to speak with me, my name is Miosotis Cruz and I can best be reached at 347-557-2535. Thank you

55 and when I went to make a payment by card the guy refused nd told me to make payment in cash so I told him to deliver the order at home address to make a cash payment nd I made him a cash payment Nd I was shocked to see the order ws nt mine and I called the guy who had delivered nd he told that order ws interchanged nd he assured me that he will resolve nd when he delivered I found it ws half the size I had ordered.

It's my humble request it's not the question of my money but it's a question of brand I trusted. I lost my faith In the brand.

55 and when I went to make a payment by card the guy refused nd told me to make payment in cash so I told him to deliver the order at home address to make a cash payment nd I made him a cash payment Nd I was shocked to see the order ws nt mine and I called the guy who had delivered nd he told that order ws interchanged nd he assured me that he will resolve nd when he delivered I found it ws half the size I had ordered.

It's my humble request it's not the question of my money but it's a question of brand I trusted. I lost my faith In the brand.

49 or I will take other steps further.. I will not let this shop treat me this way and take my money too; Its gone so far now its more principle than product. I'm mad about it and I want my money back.

Every time I go to the location in Nacogdoches Texas they never have the Jamaica almond fudge “ in rotation”. I have been several times. This is crap.

Hi I am a customer that was looking to try your polar pizza today , It showed the samples were to start from 3-7 pm. To my surprise I went to the store in Chicago, Illinois 87th pulaski, I go in and ask about the sample, she didn’t realize it was July 1st , she wasn’t prepared had no clue and

then she said , Oh we had training on it to her Co-worker, then went to the freezer to see if they had any , they didn’t I left. 2nd Chicago baskin Robbins on 87th kedzie, I go in they have signs about the polar pizza different kinds on a poster board, so I ask the cashier about the free sample, she’s not sure, she goes and

ask while I wait, the guy in the back tells her to tell me , they don’t have anymore, mind you it’s 330pm , I said so he’s lying, she got defensive start saying to her manager…

I'm visited Baskin Robbins Metropoint Kajang at 30/06/2018 to redeem by my Baskin Robbins Double Junior Ice Cream Sundae Voucher. What kind of DOUBLE if I just get redeem Single Scoop Junior Ice Cream?

The first time to visit the store in mckinney texas..didnt have any BANANAS...really..went there again and the same thing dont have BANANAS...do Baskin Robbins sell BANANA splits..its on your menu...wow...i guess third time a charm...i work for a grocery chain i will bring them BANANAS if need to be..unbelievable..just saying

went to Baskin Robbins #343763 Just now took premium ice cream sundae home, there were no nuts on top. took server 15 min to make this and they were not busy. no other customers. when asked for napkins he wadded them up and tried to hand me them, asked for a spoon gave me a long ice tea spoon.

when got home nuts were missing called them they said they were out of nuts but no one told me that when I ordered it, I feel I was ripped off~ they offered no confesation what so ever, I drove 15 min to get there and 15 min home as I was craving this and was very disappointed in the service, the way I was treated and my order was melting on the counter as he walked away while making it do not know where he went to like I said I was there at the drive thru for add least 15 min~ what kinda place does…

m. I, Lawrence Lee entered Baskin Robbins located at 20-12 Mott Ave in Farrockaway NY with the intent to purchase a Cappuccino Blast. When waited upon, I ordered a Cappuccino Blast with Jamoca ice cream. I was told that it could be made with vanilla ice cream.

I then asked again for the Cappuccino Blast with Jamoca ice cream and I was refused. " The worker turned away from me and went to serve another customer and didn't serve me at all.

Store #351500 is out of chocolate ice cream again! This is the 2nd complaint I have made. The first one was on 4/10/2018. This is getting old! How are they always out of chocolate ice cream? That is a popular flavor!

They need to order more than what they order now. It is ok if they have extra ice cream! Please fix this! 5105 Walzem Rd. General Manager-Mary Kassahn. 210-657-9000 Thank you! Elizabeth Owens

Your new ad is discussing. The guy dancing and ice cream cone twerrking was terrible I will never take my grandkids or my daughter's children there again. You should be ashamed of your self for turning a family icecreame place into something degrading.

Dear Sir Iam franchise owner of Mahad i have one complaint my refregetor not work more than 6 month i inform to shivaji / jaon/ragesh but no bady help me. is like that your company no bady take your franchise.if posibale sol my problam other i close my shop.

99. After beginning my Sundays and giving me and my first one I begin to eat it and pay for them at the same time the cashier came up and took the receipt saying I told you already that we couldn't validate this coupon.

Yes when I told her she was wrong because I got it the day before when they validated it. Nowhere on the receipt did it say that my Sunday would be excluded. She talk down to me and told me if I knew how to read fine writing then I'll be able to see that the third scoop is excluded they only honor one and

two scoop Sundays that's when I got a little irritated at her condescending tone and attempt to make me look stupid. That's when I started to tell her that I could refine writing fine writing even big writing and I proceeded to read her to find print off of that receipt.…

My wife and I arrived at the Fairfield CA Baskin-Robbins with 3 minutes left on the clock prior to closing time, the store is scheduled to close at 10:00 pm. As I was walking up to the door, a female employee mopping the floor rolled her eyes and rushed up to the "open" sign and turned it off.

I asked if I could still get a single scoop of ice cream since there was still a few minutes left. She displayed a negative "bad" attitude toward me. I walked in and noticed the rest of the employees cleaning up.

I asked again if it was ok to get a single scoop of ice cream. One employee stated they were closed. I brought it to there attention that the store was still open according to their schedule time of 10:00 pm, there was still a minute or so on the clock.

One employee who didn't introduce…

I had ordered a cake at baskin robbins on Thursday for Saturday. I went there and my cake wasnt made. The "manager" also kept me waiting for over 15 mins walking past me several times without saying anything because she was on "break".

They only had one other worker who didnt recognize me at all. They didnt call me to let me know my cake wasnt going to be made, and I had to look everwhere for a ice cream cake in time for the party and had 20 minutes till the party!

Sh finally refunded me after giving me a series of excuses. I was really mad, and the management need to be looked at!

99 for mine it had a Table spoon of ice cream for each scoop which were 2 scoops when I said hey why so little ice cream as I buy this from there every month the guy said we always given kid scoops for this and I know that is crap because it was even smaller than that why the rip off is your company going broke ?

as I will tell everyone I know in this town.. it was at the Victorville Ca. so unhappy.

There is not enough space to tell how I was treated in Baskin & Robbins this evening. I would like to be contacted either by phone or email by upper management please. I was not treated very well & I deserve to let someone know why. net. Thank you.

We just had a terrible experience at the Baskin Robbins store, which was vastly different from our routine experiences at the Brentwood, TN B-R store near our home.

First they didn't have any chocolate or strawberry ice cream . Then I ordered two small milkshakes for $9.42. One vanilla and one Oreo. Both came out the consistency of milk and it was not corrected.

I think it was a very expensive glass of milk.

Finally I was not given a receipt. I was with my two grandsons (ages 4&6) and couldn't remember to ask for one.

Thank you for "hearing" my concerns. We expect so much more from your product

Sincerely Roxy Baumgartner