We had a group of 8, and put our ice cream on the table to pay.
The table was broken and our ice cream hit the floor.
We were told they would not replace the two orders and were sorry they knew the table would flip.
Now two of us had no treat.
We won't be back!
I came into Baskin-Robbins on Sunday The 7th at 3:10 ish and the girl that had served me was so rude I had order one of my items not being asked if I had anymore, she started Bagging it I told her I had more then I clearly saw her roll her eyes to the other girl working there, I was very polite and did not say anything that I had seen it, she finished with the 2 banana royals me knowing it was a lot let her get those with a kids ext and said may I also have one more kids scope vanilla ice cream scoop again she rollers her eyes went over to scoop the ice cream and out of frustration she closed the lid HARD, she then checked me out handed me the receipt very rudely not even saying thank you nothing as a business my husband and myself this is not called for its to hard to explain in just 100…
I went to the north Versailles pa. location to get a couple of quarts of ice cream.
I decided to get the pre packed mint chocolate chip but I still wanted the gold medal ribbon.
Not one person would help me I stood there for 15 minutes.
They were a little busy but at least someone could of said someone will be with you soon.
They all looked at me and turned the other way.
I wasn’t sure if they didn’t want to scoop the ice cream or what...
I put the pre packed back in the cooler and walked out.
I will never go there again.
I would like a response to this complaint.
I have been in the restaurant business my whole life and this is extremely poor customer service.
Thank you.
Store at 4012 Elvis Presley 38109 would not honor the promotion of 2 pre-packed ice cream of $7.
99 saying the listing on Baskin-Robbin website was a error.
I was offered a price of $9.
99, which I refused by saying thanks and leaving.
If the listing was I error there no disclaimer posted in the store.
The date of my visit was 3/31/19.
My complaint isn’t that my daughter was employed with one of your franchises.
Shelbyville, KY to be exact.
She has been talked to like a dog and all the kids there are bullied by the owner.
His name is Charlie and I have prof of the way he talks to these kids.
He will fire them for no reason with not one write up or any formal divination on hand.
I am so sick of the way he talks to these kids and actually had one miss school three days in a roll so he could go on vacation.
He is the worst and I have proof that will be posted below.
Please don’t contact me telling me you will handle the situation and blow it off because I promise you I will go way above your head with my lawyer if something isn’t done this bully called a franchisee owner.
He sucks and his days of bullying kids is…
Im a customer and everytime i come in your store its a problem.this girl that work in one of your stores mad a threat to me .the store number is Riviera beach 341149
Walked onto Baskin Robbins 1954 8th Street Fernadina Beach, Florida 32034 requesting a quart of packed pistachio nut.
The woman behind the counter packed it halfway.
When I asked if she could please pack it better, I was told to leave the store!
She was very rude!
DEFINITELY in the wrong business with an attitude like that!
Went to your Bay City location to get my wife a waffle cone.
Was told they were out of waffle cones until Tuesday (it’s now Friday).
Clerk was rude.
Inquired about other cones available, said only little kiddie cones.
I understand this happens.
When I ordered the equivalent, or so I thought, of a double in the cup, I was shocked at how small the scoops were.
A fraction of what size sm used to in the cone.
Being I was clearly disappointed already, I left even more disappointed.
Was an avid customer.
Not expecting to here from you.
BR has been a great business in BC.
Things are rapidly going downhill.
Very disappointed
I visit this Baskin Robbins often.
This is t the 4th time I come and they NEVER have the Waffle cones as Advertised!!
Even in at Noon they're OUT!!
WHY?
Just left be store on sunset in Henderson Nevada they put up all chairs would not let us sit at tables.
One half of ice creams were covered claimed to only have those few left.
No Rocky road or choc chip.
So we left.
Will not be go back It was 9 30.
They close at 10.
Went to green valley.
Instead.
Dear Sir, My relative from USA has sent me Rs 500/= for getting ice-cream from you.
The code sent by you to me is useless because your shop namely, "" Baskin Robins 22/38, Lowther Road, Allahabad Phone No.
07080105983 "" is refusing to give me ice cream costing Rs 500/=.
The owner of the store is pressing me to take ice cream of a minimum of about Rs.
700/=, only then he will deduct Rs 500/= from the cash memo.
Please instruct him not to impose this restriction.
Hoping for a reply soon, Yours Sincerely, Prof B K Agrawal Ex Head Physics Department Allahabad University Res : 15 D, Bank Road Allahabad-211002
We paid 5 dollars for a cookie sundae and it was less than a scoop of ice cream in it.
So disappointed in the service here for our first visit.
I'm visited Baskin Robbins Metropoint Kajang at 30/06/2018 to redeem by my Baskin Robbins Double Junior Ice Cream Sundae Voucher.
What kind of DOUBLE if I just get redeem Single Scoop Junior Ice Cream?
went to Baskin Robbins #343763 Just now took premium ice cream sundae home, there were no nuts on top. took server 15 min to make this and they were not busy. no other customers. when asked for napkins he wadded them up and tried to hand me them, asked for a spoon gave me a long ice tea spoon. when got home nuts were missing called them they said they were out of nuts but no one told me that when I ordered it, I feel I was ripped off~ they offered no confesation what so ever, I drove 15 min to get there and 15 min home as I was craving this and was very disappointed in the service, the way I was treated and my order was melting on the counter as he walked away while making it do not know where he went to like I said I was there at the drive thru for add least 15 min~ what kinda place does…
On the 11th day of May 2018, at approximately 8:20 p.m.
I, Lawrence Lee entered Baskin Robbins located at 20-12 Mott Ave in Farrockaway NY with the intent to purchase a Cappuccino Blast.
When waited upon, I ordered a Cappuccino Blast with Jamoca ice cream.
I was told that it could be made with vanilla ice cream.
I then asked again for the Cappuccino Blast with Jamoca ice cream and I was refused.
The worker said, "the ice cream isn't good", so I asked, " if the ice cream isn't good why is it still in the freezer?" The worker turned away from me and went to serve another customer and didn't serve me at all.
On January 7th 2018 I went to the Baskin-Robbins in the Mission Ridge Shopping Center in Manteca California I went into the store with the coupon for a Sunday of equal or lesser value would be $0.
99.
After beginning my Sundays and giving me and my first one I begin to eat it and pay for them at the same time the cashier came up and took the receipt saying I told you already that we couldn't validate this coupon.
Yes when I told her she was wrong because I got it the day before when they validated it.
Nowhere on the receipt did it say that my Sunday would be excluded.
She talk down to me and told me if I knew how to read fine writing then I'll be able to see that the third scoop is excluded they only honor one and two scoop Sundays that's when I got a little irritated at her…
My wife and I arrived at the Fairfield CA Baskin-Robbins with 3 minutes left on the clock prior to closing time, the store is scheduled to close at 10:00 pm.
As I was walking up to the door, a female employee mopping the floor rolled her eyes and rushed up to the "open" sign and turned it off.
I asked if I could still get a single scoop of ice cream since there was still a few minutes left.
She displayed a negative "bad" attitude toward me.
I walked in and noticed the rest of the employees cleaning up.
I asked again if it was ok to get a single scoop of ice cream.
One employee stated they were closed.
I brought it to there attention that the store was still open according to their schedule time of 10:00 pm, there was still a minute or so on the clock.
One employee who didn't…
I had ordered a cake at baskin robbins on Thursday for Saturday.
I went there and my cake wasnt made.
The "manager" also kept me waiting for over 15 mins walking past me several times without saying anything because she was on "break".
They only had one other worker who didnt recognize me at all.
They didnt call me to let me know my cake wasnt going to be made, and I had to look everwhere for a ice cream cake in time for the party and had 20 minutes till the party!
Sh finally refunded me after giving me a series of excuses.
I was really mad, and the management need to be looked at!
I ordered a cup of ice cream from your store at Dharampeth, Nagpur.
After going half way through, I felt something crunchy under my teeth, only to find out that it was an insect.
It was the worst thing you guys could to a regular BR customer.
Very shameful!
Do take some action immediately.
Great ice cream, disappointed in the service.
It was like my last meal before an operation and going into Hospital.
We walked down to the store, ordered our ice-cream take home pack from an assistant, who couldn't care less about us.
When we got back to the motel, and I scooped the first bit of the ice-cream off the top, there was literally like half a scoop of the other two flavors underneath.
It was half empty.
I wish I had of taken a photograph.
I showed my husband.
I was very disappointed to say the least, and if I could have walked without any problems, I would have just taken it straight back.
In the end I ate what we had, I really wanted this treat, I love ice-cream, and I particularly love your's and I don't come from Brisbane, so this is my one and only treat before going…
I went to the Basket Robbins in Appleton, Wi on college Ave at about 9:30pm tonight.
There was 4 workers there which 2 were sitting on the tables.
There was loud Mexican music playing, as we couldn't even hear the girl talking to us.
Then after asking for my ice cream in a cone she put it in a dish, which wasn't a big deal until she just plopped the half of scoop of ice cream onto the cone and she gave me.
I ordered a double scoop which clearly was more like a kids scoop, if even that.
Then a friend got about the same.
I've been to other baskin robbins in Appleton and they actually know how to give scoops.
AND my cone broke in half, and was stale.
Worst experience ever.
John is the rudest employee I have ever met, extremely unprofessional in every way!
I have never been treated is such a disrespectful manner from a business in my whole life.
To refuse to give a refund because our order wasn't correct, to throw straws in someone's car, slam the drive through window and curse at a customer is far from professional.
This guy should not be working with customers at all!
I would never go back to this place or bring any of my family to deal with his rude individual.
This afternoon at Gurney Paragon we order 2 signature sundaes.
1 waffle is crispy while the other waffle is soggy.
Soggy waffle cannot be consumed!
Found out from the staff that it was made yesterday.
We tried to bring up the matter but she don't seems to understand and even told us that wafer made can keep for 3 days.
What's the point of having ice cream flavors if you guys advertise the ice cream but don't have any in stock over the many locations near by me.
Where's the love potion 31?
Searched high and low and no where!
Baskin Robbins needs new management.
You can't keep track of how many ice creams you have in stock and what needs to be ordered.
I don't want to hear employees apologize.
If that's the case where would this world be of all we did was kept apologizing and not doing a damn thing about it?
The first week Basking Robbin open on Minnesota Are in Washington DC they didn't have bananas for the banana split so I went to purchase a banana and gave them the extra one I purchased.
They didn't have all the toppings pineapple nuts, cherry.
Second coat there they didn't have vanilla ice-cream and no strawberries today I went there again no vanilla ice-cream or strawberry had together the strawberry ice-cream from one of the prepackaged ice-cream.
The only thing I was able to get on my banana split today was a banana strawberries ice-cream and wet nuts.
Each time I've been there I have been disappointed and paid good money $7.
14 each time.
Not happy with the services and the store not stocking up on what is needed for the customers.
I was told that they run out of vanilla every…