Baskin-Robbins

I have been a customer at Baskin Robbins for many years and never have I been treated the way I was treated today when I visited store # 349791 located at 15242 Wallisville Road Houston Texas 77049. I asked the attendant to see the scoop of ice cream that she put in the cup because to me the scoop looked small.

The response I received was overwhelmingly hurtful. The lady said Ma'am this is the same size that I give all the time if you don't want it I don't give a fuck and I don't give a fuck about this job.

I said can I have someone else attend to me and I asked the young lady at the register to help me. The lady that was first attending to me continued to mumble under her breath while attending to other customers using profanity.

I asked the attendant who checked me out for the ladies…

When my husband and I were served our ice cream at the location on Stage road in Bartlett Tn. I noticed only one employee had gloves on. One was even scooping ice cream out and placing it on a layer of cake. No gloves.

One employee had her mask below her nose also. Please review good hygiene with these employees for our safety. Thank you.

I ordered 3 sundaes for my kids & myself. Apparently the store never received a truck because they were out of several flavors which made it difficult to choose what my kids would eat. I made it VERY clear what toppings we want.

After waiting in line for nearly 15 minutes with only ONE car ahead of us, we were finally able to make the 20 minute drive home. When we opened our sundaes, there were Nuts ALL over ALL three of them!

One of my kids can NOT have nuts, and the rest of us don't like them. This isn't the first time Baskin Robbins has gotten our order wrong either. NONE of us could eat our dessert that we spent nearly an entire HOUR-Round trip to get!!!

Tonight at 9:01 on Thursday, March 25, 2020 I visited your Baskin-Robbins Dunkin’ Donuts restaurant went through the drive-through to get a milkshake when I was told that they were sorry but they were closing down the Baskin-Robbins side because they close at 10 o’clock and could not serve me a milkshake because they was about to close it down I asked if they’re closed They said no but

they was about to start in milkshakes took too long to make so then I proceeded to call a different Dunkin’ Donuts which I thought was corporate number by looking it up and they stated me to me that they was not able to give me a corporate number to call and file a complaint last time I visited the same location on US 301 Bay Riverview Florida I asked for a jamoke a milkshake and

they gave me jamoke almond…

I am sure there are training procedures for new hires. The training my teenage daughter got was more of a belittling manager making her cry in FRONT of customers in a busy Saturday night ( we just had a death in the family hours before) luckily I walked in because she left something in the car and

stopped the female from being so nasty to my daughter on her 6th total hour of working for them. I called the manager when I walked out to explain we just had a death and I'm sorry she didn't answer you quick enough.

She then made a statement that made me step back and worry. " I don't think she meant to say that. I thought about that and that is not right. An owner does not sit and watch pretty teen girls working all day. And not train them.

Something is very very very wrong here !!!

No stars...... the location in Redford Mi is thee worst and needs to be shut down ASAP... I’ve lived here for 40 years and the last 2 years this location is poorly ran they never I mean never have anything never no bananas hell there is a grocery store right across the street go get some...

then never any ice cream and the one they do have they say it takes an hour to unthreatening never any toppings I kick myself in the ass because I keep setting myself up knowing it’s a lost. Just close it they serve us no purpose.

The employees are actually nice but management / owners need to go back to training. I ran a store was was very successful on being IN STOCK

24,2020, our dinner guests purchased an ice cream cake from Baskin Robbins, located at Clairemont Village in San Diego, CA. After dinner, we each had a slice of the cake and could not finish the slices. There was little cake, almost no ice cream, and a whole lot of icing.

My guests told me to throw the rest of the cake in the trash. The next day I took the remaining cake to the Baskin Robbins store. The associate called Hector, the manager to relay the problem and that I was asking some compensation for the cake. He refused.

I was told that Hector would be in the store on Saturday, the 26th, 11-2 pm. I went to the store, but was told he didn't work that day. Left my name and phone number to call me. No word from Hector.

Went to the store today and again left my name and number. I told…

for the past 5 years we have been going to location #362167 without any problems and ordering the same products -- 2 single scoops and a choc. shake with choc ice cream. On this visit we noticed that the flavor was different and tasted funny as did other customer in the location. Two other customers asked for a refund, while we listened we found out that the location was sold and there are new owners. I seems that they have changed something to the flavor of the ice cream. The chocolate did not taste like it should.

What is different ??

I visited 1 of your stores in Fort Smith Arkansas I bought some ice cream one of your employees use my debit card and purchase something the same day it happened again I brought it to the store managers attention I brought her my bank statement she knows something happened in the store she has done nothing about it so I am sending a letter to the corporate office along with a copy of the bank statement

This is about the slow change in German chocolate cake flavor. I’ve loved it for decades. I waited every year for it. First, less coconut. Now hardly any nuts in it. I tried batches from three different locations. You have lowered the quality.

I’m horribly saddened and won’t be looking forward to this again. Janet

Don’t bother making a complaint they don’t care about their customers they won’t change or fix anything or treat you better!! Which one is a small and does this look full?

Went to the Baskin Robbins at Champions Gate Davenport FL, waited for one of the three employees to greets us for 10 minutes with no one at the drive through. Out of the 3 employees no one said anything and when one of them decided to ask for our order they had no bananas, Pralines, or strawberry topping.

Extremely poor service and by the way many ice cream containers have ice in them. Seems like they put water in those buckets or the ice cream is old. I wish I had something nice to say, but don’t. I live in Champions Gate and if anyone ask will not recommend you guys.

I order 2 shakes. This kid makes me a sundae and he has a girl make a frozen hot chocolate. How do u get that from 2 medium shakes.

Also he had hickeys on both sides of neck and wearing his own personal hoodie and tshirt nothing showing he works there. This is second time I walked out saying this has to be the dumbest kid I've ever met.

And I got back to my car and my son asked if its same kid from last time after I said "wait till u hear this" store #352314 yes minimum wage def needs to be increased for people like him JOKEEEEEE

This is my 2nd complaint out of 6 in which I've let the other 4 just go without complaining, however, ONCE AGAIN my family and I visited your Baskin Robbins/Dunkin Donuts store # 37492 and were ONCE AGAIN DISAPPOINTED..... we also ordered a root beer float but of course you were OUT OF ROOTBEER!!!!

In the past I have been understanding but this is ridiculous. The poor worker who's name is Kameron was so embarrassed, very apologetic and very nice. She told us that on your inventory orders you do not order bananas that the employees have to purchase the bananas themselves and of course are reimbursed but how lame is that.

You know it truly is a shame. At least other places reward or compensate you for the inconvenience (take Dominos for instance). damn 6 times. You must wonder why we keep…

I ordered my birthday cake online and was not given the opportunity to use the $3 coupon I received via email. The online form does not have a spot to insert the promo code. What's the story?

When I went to the shop located on 1618 South King Street in Honolulu Hawaii, they said since the cake was already paid for online there was nothing they could do.

I feel this is a very misleading policy.

Four of us ordered various products at hte Baskin Robbins in the Gateway region of Portland Oregon. I ordered and paid for a quart of ice cream. When the container was handed to me it was only partially full. It was explained to me that 6 Four once scoops equalled 1 quart.

I tried to explain to her and the manger 2 days later that a quart is a volume not a weight. A quart is 32 oz. volume hence a quart of milk. They both insisted that corporate had directed to them that a quart is equal to 24oz.

I don't know where a volume can be measured by weight, a quart of sea water, distilled water, milk, cream, and to the extreme mercury all weight differently. The choice now is to wait for a satisfactory reply, contact state weight and measures department, food regulatory department, or what state…

This complaint is in regards to the Thomasville Ga location, 31792. I normally visit on weekends with my kids, and every occasion I ask for a chocolate dipped waffle cone I am either told there is no chocolate, it would take a while to do it, or I can have it dipped in regular chocolate but it won’t be dried.

This is poor customer service, if a paying customer requests an item it shouldn’t be an issue. If baskin Robbins isn’t gonna honor what the menu offers the item needs to be removed or employees need to be trained better to provide paying customers what they ask for.

, 79938. (915) 855-3131. My visit at 32 Flavors, Cashier and Server, Geovanna made me feel very uncomfortably unwelcomed. Her customer service was poor. She appeared being bothered to help me, woukd not look at me when talking and she whispered at a tall male co-worker who then lock eyes with me.

I had to repeat my request for the ice cream I wanted. And when I was served she scooped very little ice cream. She made smirks on her face and rolled eyes to co-worker as if I was not deserving to but ice cream.

I called Baskin-Robbins located in Cleveland, MS on Monday 9/23/19 to get information on ordering a ice cream cake for my mother's 79th birthday. I was told the cake could be made as long as there was a 2 days advance order.

I needed the cake for Saturday, 9/28/2019. On today, 9/25/19 I contacted the store by phone and explained i was at work, but wanted to know the latest i could come in to place my order. m. and won't be back until Saturday.

Now i am furious, because i was told it could be made as long as its 2 days in advance. I am currently a very unhappy and dissatisfied customer. m.

Not too impressed Went in to get a b day cake for me and my family to enjoy They had chocolate chip or Oreo So I got the Oreo then when I got home the plastic on the box ripped great now how will it keep fresh then when I took the cake out of the box years ago They use to put fudge on the logs in both ends which was the best part of the cake well now there is no fudge on the ends Very disappointing for $26.00

The waffle cone was not crispy as it should be. When you pay extra for a cone, I think that it's not too much to expect a better cone that a sugar cone. I voiced my disappointment to the girl who sold us our cones.

She explained that a new person had made the cones this morning and that she would "call the manager to find out what could be done". Instead of coming to the table to tell me the result of her "call", I had to go up to the counter again after all the customers had left.

She then told me that since no one else had a complaint, that nothing could be done. Needless to say, we frequent that store but will not be returning after this experience. 31 flavors has also dwindled down to about 16 flavors.

I would not be surprised if this trend continues as your customer appreciation…

Rude customer service by 1 employee, she refused to give her name when asked. I'd like to speak with someone about it please. Thanks, Steve Wiggins 254-717-5505

I stopped by your store at 1311 N. Grand Ave., Covina, CA, which has previously been a nice place. In fact, the last time I was there, the two girls were students and were so cute, I gave them each a $5 tip.

Today, I saw the sign that said "Free Waffle Cone with a double or triple scoop." So, I ordered a double scoop with the waffle cone and the girl told me $6.49. I said, "Why is it so expensive, isn't the waffle cone free like the sign says?" She said, "I'll give you a senior discount." I replied, "You should be giving me the free waffle cone AND a senior discount." Apparently, the store owner had not put the special in the register. I told her that they should not be charging for waffle cones when there is a sign, because it is false advertising and someone could get really ticked.…

The outlet at nagala park , Kolhapur, Maharashtra does not provide a bill for the purchase and gives lame excuses. Horrible outlet.

Hi Team,

Today i visited Baskin Robbins - Esplanade Mall outlet and i was not happy with the Outlet Keeper at all.Firstly he is very rude to his customers and secondly he was making excusses of not having internet and did not cooperate in getting my Reward points used. This is normally a practise of many outlets in Bhuvaneshwar and this is the 2nd Outlet i have visited so far. Very Bad experience.

Navneet Kaur

the employee only came out to help when the door bell rang, then would go back to back area. there was no hospitality to the customers what so ever. when a customer asked for two flavors of ice cream he only recieved one kind.

even her demeanor was expressing that she was not involved in being at work.

I love Baskin Robbins. Service was not an issue this time of day.

I ordered a hot fudge Sunday.. delicious as always.

Maybe you have recently changed your scoop size (I ordered 2).

You might want to do quality assurance regarding if your policy is followed.

I have never received such a same portion which was no more than a scoop and I am being generous.

The location is on 3737 Murray Canyon Rd. San Diego.

The server was 13702 Morning

I request nothing from you other than to make you aware this purchase is not what I have experienced in all my years earing your ice cream

Thank you

I waited ten minutes in line cause they one person working, so understood,yet he had on plain clothes yellow shirt,then I asked for brownie Sunday which price is $4.99 yet they have no brownies so I ordered a two scoops I was charged $4.92 (really) I asked man why is same no brownie he said I didn't charge you for choc syrup wow then I notice seeing I wanted his name the receipt ...it shows (Lisa) wow yeah I love the company just won't go to that store anymore......at all

I wanted to purchase 2 quarts of pre-packed ice-cream today. the guy decided to void the transaction and start over, which deleted the value of the gift card to $0. Now he is saying I have to pay full price because he can't fix it.

There is no supervisor, no manager or even owner of this store he can contact since he is new at this job and I was told to waited about 30 minutes to meet with his manager who was supposed to come to the store. At some point I started giving up and just wanted to pay for my order the full price which is crazy because he "stole" the value of my gift card as he voided it in the first place.

This guy at the register (Andrew Blare) if that is his real name at all told me he is not going to ring me up until his manager comes. What the hell??? Really, I tought?! I…

I love Baskin Robbins, but today It was the worse service because this lady working at McFadden and Harbor location is the lowest worker and I’m sorry to be honest but I couldn’t even order anything because I waited like 30 minutes for nothing. More attention to customer service is needed

Ok so this Donelson store has been giving me kids size scoops on all the specialty orders the last few times I’ve been here and ordered such. The kids working her say it’s the manager pushing this but the ice cream cup is barely half ful until you add whip cream then it looks 2/3 full I took photos this time.

Why pay all the extra money for that? And this never happens at other Baskin Robbins outlets — only at Donelson.

I have gone to baskin robbins sector 5 mansa devi complex panchkula nd i forgot my airpods there and i am damn sure that ur bloody employee steal my airpods ... See give me my airpods otherwise i will take legal action agaonst that employee agaonst your manager aginst ir company i m telling uh .....

Onr more thing ur cameras arent working wow .... Now i m taking a legal action

The employees that work at Baskin-Robbins 650 Uptown Blvd, Cedar Hill Tx. Needs more training. This is our first time and last time shopping at Baskin-Robbins. 19 we ordered three double scoops Sundaes in drive thru. We waited over 15-minutes as the employees kept handing out the wrong order.

We ended up not getting the double scoops of ice cream per sundae that we paid for. Our receipt shows that we paid for double scoops. 00 and we only received single scoops per sundae instead of the double scoops that we paid for.

We attempted to call the phone number on the receipt, but it is fake.

The employees that work at Baskin-Robbins 650 Uptown Blvd, Cedar Hill Tx. Needs more training. This is our first time and last time shopping at Baskin-Robbins. 19 we ordered three double scoops Sundaes in drive thru. We waited over 15-minutes as the employees kept handing out the wrong order.

We ended up not getting the double scoops of ice cream per sundae that we paid for. Our receipt shows that we paid for double scoops. 00 and we only received single scoops per sundae instead of the double scoops that we paid for.

We attempted to call the phone number on the receipt, but it is fake.

1. On line survey says if you want someone to call, this will happen no later than 4 business days. 2. I have filled out surveys during the past 2 months on a regular basis requesting someone contact me - this has never happened.

This is actually for the Dunkin - Baskin Robbins located at 16401 E Arapahoe Rd. Unit C, Centennial, CO 80016. Look specifically at the feedback for Mariana in YELP for this location. Yes she has been previously listed by name and there's even pictures posted by others showing her hiding her face. Mariana is TOXIC and seems to be in charge. She is setting a terrible example for Baskin Robbins and for the "younger" crew under her mentorship. Please do something before you guys get a health code violation, See my feedback below.

AVOID, AVOID, AVOID! I wish I could give it negative stars, but this is the lowest rating available. Arapahoe location management & service from the ghetto staff is terrible. This location is co-located with a Baskin Robbins. Selected an Ice Cream cake for my…

7635 State Road #54, New Port Richey, FL 34653 On July 27, 2019 I arrived to pick up the birthday cake for my Granddaughter's birthday. I am raising her. I had ordered the cake on the 23rd. When ordering the cake, I waited for the gal to get two other pens, because the ones she was using were not working.

Once I placed my order and about to hang up; I said don't you want my name and number of which I then gave her. Now if you are not qualified on the process to take a cake order you should not be doing so.

Anyway, when I arrived I waited 30 minutes while they searched for the cake. Could not be found. Then the Manager Jordon was contacted and offered no solution. I asked if they could look for the invoice. They could not find one.

He then decided to blame me, because if there is no…

I just wanted a cake for my daughters birthday. I went on line found the store close to me went through the order process for a custom cake order. Paid for it for a pick up at the store on Tuesday 8/6/19.

I ordered the cake on 8/3/19. Received a call from a Peter this morning stating his store that I s nexuses pick up at would be closed on Monday and Tuesday due to a underground pipe problem. He offered to transfer my order to another baskin about five miles away from his store.

I agreed and h Peter told me to call just to confirm. I did call and spoke to a gentleman who was very hard to u defat and first of all. but wasn’t sure if cake maker would be available.

He would call me back. He called me back a couple hours later to say the cake maker wouldn’t be in Joliet on Monday or Tuesday…

I have visited the baskins and Robbins here in Davenport Iowa on locus st. and every time I go in there and get ice cream the serving that they dish out is all way different amounts. some of the workers dish out an adequate amount others dish out very little.

so if I am paying the amount of money that I pay for the ice cream then it would be nice to get some ice cream. my wife asked for three scoops and all three scoops may have add to the amount maybe a small cup size.

so they asked for over 6 dollars for that, seems very expensive for that small amount we refuse to pay for that ridiculous small amount of ice cream for the amount of money they wanted, also you advertise 31 flavors and this store has no wear that many in the store.

i have been in that store quite a few times.

for…

The size of my single cone was a joke. You would think this place would be ashamed to serve this to public. And when I asked what the heck happened as I have come many times and never got a cone this rediculously small.. I got the Reply that we were told to cut back on the size of the scoop. Why would u serve this... My family seen this and all said no thanks and asked to be taken somewhere else.

I shouldn't even of taken it or paid for this!

My husband and I have gone to the Baskin Robbins in Winston Salem NC on NorthPoint Blvd. on Sunday for the last several months.

First of all the service is terrible. There is usually one person that is working the drive through and then there are several people that I can see going to and from the back of the store. But they do not even acknowledge that we are there.

More often than not I have to ask to be helped. I like to get my ice cream in a waffle cone. We went in yesterday, 7/28 and there were no waffle cones. This is the second time this has happened.

It was around 6:00 pm. The first time we just left and did not get any ice cream, yesterday I asked if they could make a waffle cone and was told she would have to make the batter then the cone, so she did not offer to make it.

My…

Came in 2 times to this dunkin donuts Baskin Robin's on 3427 w. DIVERSERY CHGO IL 60647 . Both times I ordered Cappuccino Blast Oreo flavor. 1st time they said they would not make it at the time I went I would have to come back in a couple of hours.

The 2nd time I was told they did not have enough ti make it of what I dont know.

Hello I would like to tell you about my experiences at your West Hartford shop. Horrible Horrible Horrible. Today I went there at 10pm to get a smoothie and I was told it's too late but they closed at 11pm.

Another time I went there the two young ladies were having a conversation and I had to wait until there were done Hispanic girls saying the n word. Very very unprofessional. The managers are just as bad they dont correct anything.

I will never ever spend my money there again and I will make sure everyone I know does the same

45pm. The young lady that served me was very efficient and polite. I commend her on her service.

However, I found a human hair and part of a napkin in the serve. I found this distressing. I would appreciate a response as soon as possible Thank you Kind Regards Mrs Koda-Jo Berry-Stewart 0412 72 25 15

I had the worst and most unprofessional customer service experience that I've ever had anywhere. m. on July 22nd. The person in the Drive-Thru said can I help you. I asked her for the waffle cone and she said we don't have none in a salty tone.

I pause for a minute and redirected and ask for a pint and then two extra Scoops in a cup and she said "is that it" in a salty tone again. " After that I just drove off and when I called the store to ask for the manager she claimed that she was the one that took my order and that she was in the bathroom mopping when I was in the drive thru.

We ended up going to Walmart to get ice cream and I'm never going back to that one again

I don't believe you're running a Car Wrap ad campaign, in which anyone with a vehicle may participate. I was contacted a few days ago about having my car wrapped with Baskin Robbins' ice cream photos in my favorite flavor.

At first, I was excited about doing it, because I love all your ice cream flavors! It wasn't until I was told I'd be given one big check for $2000, in which $500 would be mine and I'd have to give the rest to a car wrapping expert!

Legitimate companies don't do business that way! I'd have to run the check through MY bank account?! Please let everyone who might fall for this scam know that you don't do business by putting your employees/customers at risk! A big clue that it was a scam is that the person who contacted me, a Matthew Polo, had very bad English skills.

"…

To whom it may concern I've been to a lot of different stores and this store is the worst not because of the employees but the owner she's rude and treats her staff really bad. We go there because it's in our neighborhood she has told us there's a difference with scoops there's adult and kid size.

Today we ask for adults one staff gave it to us because the owner was in the backroom the second staff was told by the owner that the scoop was to big I said I'm paying for adult size when we got home they where kid size scoops. I've never been told this before at any store.

Here's a picture of the store address and the ice cream scoops which is suppose to be three scoops .

This evening, my husband and I ordered from Baskin-Robbins. My husband, a vanilla shake and me, a banana split. We ordered through door dash and when it was delivered, the banana split was only covered by a napkin! 00! My husband and I immediately went to Baskin-Robbins since no one answered the phone there.

In fact, it was 8:41p; 8:42p; 8:43p, 8:45p, and it only went to a voice mail. When we went into the store, my husband inquired about the delivery and why no lids were given to the delivery person. The young man told my husband that the delivery man did not ask for a lid.

A young girl was also working…

On July 12 I went to your store in the Costs Verde center to order a cake for my grandson's birthday. I have ordered dozens of cakes at your Lomas Santa Fe shop and NEVER paid a fee for a cake with just design and birthday wishes on it.

The cake I ordered was plain with a white frosting around the top, no design or anything fancy. When I picked up the cake on Sunday, the 15th I was charged five dollars for SPECIAL DESIGN which was questioned by me.

I had to get the cake because my family was due to arrive, but I am very angry. Since when is writing happy birthday on a cake a special design. I would like the $5 to be credited to my charge. Please advise. Renee Parker

I would rate zero stars. Tonight my husband and I went to Baskin Robbins on 95th Street in Overland Park. I have a bad stomach so ordered just the CHILD CUP of Pralines and Cream ice cream. THERE WAS NOT ONE PRALINE IN THE WHOLE CUP!

I only ate two spoonfuls and realized this. I took it back to the counter and told the guy 'there are NO pralines in this'. He said 'there are pralines in every scoop'. I said 'nope, look. Please give me some pralines'.

He said 'no, there are pralines in it'. I said 'no there are not'. ) I left it on the counter and said 'please give me some pralines in this'. He looked at the other worker and the other worker shrugged and finally said 'do it'.

The guy finally went to the praline and cream and dished out another child portion -- which had about 3 pralines…