Baskin-Robbins

Tonight at 9:01 on Thursday, March 25, 2020 I visited your Baskin-Robbins Dunkin’ Donuts restaurant went through the drive-through to get a milkshake when I was told that they were sorry but they were closing down the Baskin-Robbins side because they close at 10 o’clock and could not serve me a milkshake because they was about to close it down I asked if they’re closed They said no but they was about to start in milkshakes took too long to make so then I proceeded to call a different Dunkin’ Donuts which I thought was corporate number by looking it up and they stated me to me that they was not able to give me a corporate number to call and file a complaint last time I visited the same location on US 301 Bay Riverview Florida I asked for a jamoke a milkshake and they gave me jamoke almond…

I am sure there are training procedures for new hires.

The training my teenage daughter got was more of a belittling manager making her cry in FRONT of customers in a busy Saturday night ( we just had a death in the family hours before) luckily I walked in because she left something in the car and stopped the female from being so nasty to my daughter on her 6th total hour of working for them.

I called the manager when I walked out to explain we just had a death and I'm sorry she didn't answer you quick enough.

She then made a statement that made me step back and worry.

She stated "the owner watches all day from the video camera.s " I asked "watches?" I don't think she meant to say that.

I thought about that and that is not right.

An owner does not sit and watch pretty teen girls…

No stars...... the location in Redford Mi is thee worst and needs to be shut down ASAP...

I’ve lived here for 40 years and the last 2 years this location is poorly ran they never I mean never have anything never no bananas hell there is a grocery store right across the street go get some... then never any ice cream and the one they do have they say it takes an hour to unthreatening never any toppings I kick myself in the ass because I keep setting myself up knowing it’s a lost.

Just close it they serve us no purpose.

The employees are actually nice but management / owners need to go back to training.

I ran a store was was very successful on being IN STOCK

On Jan.

24,2020, our dinner guests purchased an ice cream cake from Baskin Robbins, located at Clairemont Village in San Diego, CA.

After dinner, we each had a slice of the cake and could not finish the slices.

There was little cake, almost no ice cream, and a whole lot of icing.

My guests told me to throw the rest of the cake in the trash.

The next day I took the remaining cake to the Baskin Robbins store.

The associate called Hector, the manager to relay the problem and that I was asking some compensation for the cake.

He refused.

I was told that Hector would be in the store on Saturday, the 26th, 11-2 pm.

I went to the store, but was told he didn't work that day.

Left my name and phone number to call me.

No word from Hector.

Went to the store today and again left my name and…

for the past 5 years we have been going to location #362167 without any problems and ordering the same products -- 2 single scoops and a choc. shake with choc ice cream.

On this visit we noticed that the flavor was different and tasted funny as did other customer in the location.

Two other customers asked for a refund, while we listened we found out that the location was sold and there are new owners.

I seems that they have changed something to the flavor of the ice cream.

The chocolate did not taste like it should.

What is different ??

I visited 1 of your stores in Fort Smith Arkansas I bought some ice cream one of your employees use my debit card and purchase something the same day it happened again I brought it to the store managers attention I brought her my bank statement she knows something happened in the store she has done nothing about it so I am sending a letter to the corporate office along with a copy of the bank statement

This is about the slow change in German chocolate cake flavor.

I’ve loved it for decades.

I waited every year for it.

First, less coconut.

Now hardly any nuts in it.

I tried batches from three different locations.

You have lowered the quality.

I’m horribly saddened and won’t be looking forward to this again.

Janet

Don’t bother making a complaint they don’t care about their customers they won’t change or fix anything or treat you better!!

Which one is a small and does this look full?

Went to the Baskin Robbins at Champions Gate Davenport FL, waited for one of the three employees to greets us for 10 minutes with no one at the drive through.

Out of the 3 employees no one said anything and when one of them decided to ask for our order they had no bananas, Pralines, or strawberry topping.

Extremely poor service and by the way many ice cream containers have ice in them.

Seems like they put water in those buckets or the ice cream is old.

I wish I had something nice to say, but don’t.

I live in Champions Gate and if anyone ask will not recommend you guys.

To whom it may concern I've been to a lot of different stores and this store is the worst not because of the employees but the owner she's rude and treats her staff really bad.

We go there because it's in our neighborhood she has told us there's a difference with scoops there's adult and kid size.

Today we ask for adults one staff gave it to us because the owner was in the backroom the second staff was told by the owner that the scoop was to big I said I'm paying for adult size when we got home they where kid size scoops.

I've never been told this before at any store.

Here's a picture of the store address and the ice cream scoops which is suppose to be three scoops .

This evening, my husband and I ordered from Baskin-Robbins.

My husband, a vanilla shake and me, a banana split.

We ordered through door dash and when it was delivered, the banana split was only covered by a napkin!

My husband asked the door dash delivery man about it and he said “the girl at Baskin-Robbins said they had no lids.” Of course we threw both in the garbage and this transaction cost $22.

00!

My husband and I immediately went to Baskin-Robbins since no one answered the phone there.

In fact, it was 8:41p; 8:42p; 8:43p, 8:45p, and it only went to a voice mail.

When we went into the store, my husband inquired about the delivery and why no lids were given to the delivery person.

The young man told my husband that the delivery man did not ask for a lid.

A young girl was also…

On July 12 I went to your store in the Costs Verde center to order a cake for my grandson's birthday.

I have ordered dozens of cakes at your Lomas Santa Fe shop and NEVER paid a fee for a cake with just design and birthday wishes on it.

The cake I ordered was plain with a white frosting around the top, no design or anything fancy.

When I picked up the cake on Sunday, the 15th I was charged five dollars for SPECIAL DESIGN which was questioned by me.

I had to get the cake because my family was due to arrive, but I am very angry.

Since when is writing happy birthday on a cake a special design.

I would like the $5 to be credited to my charge.

Please advise.

Renee Parker

I would rate zero stars.

Tonight my husband and I went to Baskin Robbins on 95th Street in Overland Park.

I have a bad stomach so ordered just the CHILD CUP of Pralines and Cream ice cream.

THERE WAS NOT ONE PRALINE IN THE WHOLE CUP!

I only ate two spoonfuls and realized this.

I took it back to the counter and told the guy 'there are NO pralines in this'.

He said 'there are pralines in every scoop'.

I said 'nope, look.

Please give me some pralines'.

He said 'no, there are pralines in it'.

I said 'no there are not'. (I could NOT believe I was arguing this point over a CHILD PORTION with this guy!!!) I left it on the counter and said 'please give me some pralines in this'.

He looked at the other worker and the other worker shrugged and finally said 'do it'.

The guy finally went…

Absolutely the worst customer service I've ever seen.

Employee named Tabitha litteraly laughed at me when I was making a complaint about bad customer service.

Manager was standing right there and did nothing about it.

No apologies from either one.

Both of them need to be fired.

Wish I could rate them zero stars.

A complaint has been sent to their Corp.

Headquarters.

To whom it may concern I went to the Algonquin Baskin Robins to order a full sheet StarWars ice cream cake .

Choose one from their book .

Twice I was told couldn’t do it , didn’t have the decorations.

My respond was , why is it in your book !

Now I didn’t need the cake till July 6th .

But that didn’t seem to matter .

I guess a 60.

00$ cake + 7.

99 for decorations is no big deal !!

Who ever is in charge should make sure all decorations for cake are in stock !

Or remove picture from book !!!

Thought you should be aware .

Claudia P

The cashier Regine (spelling) had too much of an attitude and was very impatient.

Every time she asked me a question about ordering a cake ie size, flavor of ice cream & cake, she wanted immediate answers.

When I took 5 seconds to think she would roll her eyes up in her head and throw her hands up.

I'm over 50 yrs old.

I deserve respect, I don't know the flavors and wanted to think for a second.

I was ordering for my husband's bday to be enjoyed by our whole family.

I left the Richmond Road OH store to go to another location.

Store at Richmond rd in Warrensville, Oh gentleman working in drive thru gives bad customer service by being very rude and this store never has anything in stock a waste of company time

The store in Marianna FL is one of the most mismanaged I’ve bern in.

They are always out of products, never having waffle cones prepared.

I’ve been in the store 5 times at.

Various times and there have been no waffle cones on all trips.

I placed an order online for a special birthday cake and upon picking it up, it was the wrong ice cream used!!!!

Then was told in order to get a refund, would have to come in the next morning to get a refund!

First of all, ruined our birthday surprise!

Was not able to find a birthday cake like this without an order anywhere else.

Such a disappointment!

Such poor service too!

The birthday surprise was set for the evening and now had to drive around town trying to find a substitute in the late evening.

This is the store on I95 and 103rd St.

The end of my service!

I wanted a quart got a pint plain and simple

On May 25, 2019, I left my wallet containing a large amount of cash, credit card, and state ID on a table in the store at Antioch Crossing, Kansas City MO.

I realized my mistake the next day.

I tried calling the store, but they were closed.

I had to catch a plane to New Orleans that morning before the store opened so I waited until the afternoon and called them again from Mobile AL.

I explained my situation and told the person answering the phone that I was going to be out of the country and would not be back in Kansas City until the night of Sunday June 2, 2019.

I was assured that my wallet had been found and would be placed in the manager's office for safekeeping.

I had someone who was supposed to come pick it up, but was not able to get there until the afternoon of June 2.

She…

On 6/2/19 I was in one of your establishment Located on the comet of Laguna and and Franklin in Elk Grove CA.

When I was parking I seen one of the employees taking out the trash through the side door .

We went in and waited for some one to help us,the young man came back in asked us if we needed help we said yes, he proceeded to graft he cup and serve us the ice cream.

I asked him if he had wash his hands he hesitated But said no I asked he to please wash his hands.my wife was going to order a Banana Royale but feel uncomfortable so she decided not to .

We called the manager and explain Her what had happened she was very defensive and at the end she told my wife if she wasn’t comfortable, then not to come back into the store, so it seems to me that she was OK!!

That her employees dont…

This is a long review but it is worth the read for anyone considering going to Baskin Robbins in Mansfield, Texas off of Walnut Creek and 287 to buy an ice cream cake.

We decided to buy our son an ice cream cake for his graduation, and thought Baskin Robbins would be the best place to purchase one.

Me and my husband went to the store to place our order.

We looked through their cake book and chose a really simple and cute graduation cake.

The price came up to $58.

99 because we paid $10.

00 extra dollars for the "deco-pac" as it was called on our receipt.

A little pricey for even an ice cream cake in my opinion, but it was for our son's graduation, so we were okay with the price.

We chose to pick up the cake the day of the graduation at 11 when the store opened.

We got to the area…

I live in Orlando, Florida, there is a Baskin Robbins close to me on Kirkman road.

Practically everytiime I go there they are out of almost everything.

Went yesterday no bananas for a banana split.

Went today no bananas again.

Ordered a cone of butter pecan ice cream, no butter pecan, also no vanilla or chocolate ice cream either.

This is the poorest run shop shop I have ever seen.

Why don’t you just close it down.

Visited this store yesterday.

No cup, no cones,no Rocky road,no chocolate.and few other flavors.

Snacks of poor management at the very least.

Wife and I have been BR customers for decades.