Tried to access acount balance online.
Efort failed with no explanatipn only a 17 number code.
When I called for eaplanation fro,home office a recordinfg hung up on meThis is the second time Bof W fails to staff up to field a high volumn of calls.
Typicall of poor service
On Thursday the 2nd of January at around 1pm Pittsburg California branch on Railroad Avenue my father in law who has been a customer at bank of the west for over 20years was denied a withdrawal from his personal account after the teller helping him seen me come in there to let him know we were gonna be late to his oral surgery appointment she told him thats not your daughter he explained to her i was married to his son but because of the time he had to leave without his money that we needed to pay for his surgery so i paid for it and called the bank to speak to the maneger and let her know what had taken place but she was busy and i was told they didnt know when she would be available so after my father in law finished his oral surgery on the way home he wrote me a check to cover the money…
My wife and I got a flier in the mail to refinance our new Motorhome with your Bank @ 4.
39% interest.
We filled out the paper work and emailed it back and a Krystalynn Marquez was handling it.
Over a 3 day span she not only lied to me 2 different times, she didn't bother to read the paper work I emailed back in.
And we are prior customers of your Bank.
I was a contractor for 50 years until I retired.
I learned never, ever do business with someone who has lied to you.
I , after a period of time was, was given the loan/refinance, but I turned it down because of her lying to me.
She has now cost your Bank income because of this.
I do not want anything to do with this person even if it's going to cost me more money, because of the principle of it all.
If she worked for me I would…
Hello,
I called and spoke to representative #8883 who refused to reverse charges that didn't go through because of the holidays.
Come on four charges for $35 for one transaction.
They are ridiculous!
Filing a complaint with everyone I can until I am refunded.
This bank has continually added fees on top of fee.
One time they called me, all other times they fee me knowing funds will be available.
Weekly for years payroll has been deposited and they put charges on before they pay higher amounts then run a check multiple times adding more fees.
This practice is unacceptable by all customers and happens to often.
What a bunch of crooks, very unethical.
When I was about to enter the Tigard Branch bank today, one of the employees who also has been very unfriendly and root to me on a ongoing basis, was standing at the inside door who could have opened it for me but instead walked over to his desk without saying hello or welcome or even a good bye when I left.
My banking experience has not been pleasant when this employee is present and I dread going there.
My individual checking account was frozen and locked a few weeks ago.
I had to call a few times before I was able to get it unlocked.
Then about 2 weeks after that my wifes joint account with me was locked and she had to open a entirely new account so now I do not have the option to transfer funds between BOW accounts.
This mourning I activated a Zelle account threw BOW and made a $25 test transfer that went threw on the 2nd attempt, (my wife had to change her Zelle phone number to the new account).
When I went to make a 2nd transfer it locked my Zelle.
I tried calling the customer service number before going to work, 15 minute and no answer.
Tried again this evening at 4 01 pm MST on hold for 1 hr 17 min 12 seconds before it said due to networking difficulties it could not process…
Yesterday, June 4th at about 4:30 PM, my wife and I entered your branch on south Rainbow in Las Vegas, NV to open a new business account with over $400,000.
00 in hand.
We were told that there was no one there who could help us.
The teller who told us that said it with a don"t let the door hit you in the ass on your way out attitude.
So, instead of opening a new acct, we closed an existing checking acct and money market acct to the tune of about $100,000.
I am very happy for you that your banks are doing so well that you don"t need new customers or try to accommodate your existing customers.
For what it is worth, this isn"t the first problem we have had with this branch; a year or so ago, when we opened the checking account,we were also told they did not have time to service us, but…
I filed a complaint to Consumer Protection Unit in County of Santa Clara about the return check issue.
But Bank of the West provided false statements in the reply. "On March 5, 2019, Mr.
Cheung spoke with Tina Martinez, Regional Manager/Senior Vice President, regarding the returned item and his interactions with the branch personnel.
Ms.
Martinez also advised Mr.
Cheung that the Bank would not refund the returned item to his account." However, I never discussed "return item" with Tina Martinez.
In the letter, Bank of the West wrote "If Mr.
Cheung should have any other questions or concerns, please have him contact Ms.
Martinez at (510)921-1271, Monday through Friday, during normal business hours." When I contacted Tina Martinez, she didn't know anything about that letter.
She…
Because San Jose Main Branch is moving and has no safety deposit boxes available at their new location, I was sent a letter stating I was required to take the contents of my 2 existing safety deposit boxes and move them to another Bank of the West location.
Today I went into the San Jose Main Branch where my safety deposit boxes are located arriving at 10:45 AM this morning and spoke to a representative named Beatriz.
She was very helpful in getting both of my boxes closed.
She also helped me by checking with the Civic Center Branch in San Jose and the Hamilton Avenue/ Meridian Branch in San Jose to see if they had any boxes available.
Beatriz first confirmed with Hamilton Avenue Branch who said they had a 10 x 10 box available.
She informed them I was coming.
I emptied the contents…
After waiting on hold for 30 minutes, the costumer service person hung up right after picking up the phone.
They didn't even say a word.
I knew they picked up the phone because I could hear the sound a computer makes when it receives an email.
Very disappointed.
1.
I opened a CD #049435654 on 10/10/2017 by Deanna O.
However the paper I signed 2% interest rate, the paper I got 1.
45% interest rate.
I am asking your investigation, it is regarding the reputation of Bank of the West.
2.
The mail code is paper & electronic.
But I did not receive mature notice either paper or electronic.
Please investigate.
3.
The renewal notice date was two days after mature date, 8 days before grace period date.
The notice did not show new rate .
12%.
It is not legally correct.
4.
The available choice from the end of October till now, 14 mo CD with 2.
36% rate I did not get.
I got 12 mo CD with .
12% rate.
The original CD was 13 months.
Why?
5.
I am a long time customer with Bank of the West and the banks before Bank of the West over around 40…
A little over two years ago I opened a Bank of the West 12 month CD at a promotional rate.
At the end of the year the Bank of the West was offering another promotional rate which I thought I would receive - the bank doesn't reveal the new rate until after it rolls over.
I waited a few days beyond the grace period before I phoned and asked about the new rate.
My rate was one tenth of my previous rate and the promotional they were offering.
I said I would close the account.
OK, I was told but it would cost me 3% of the amount of the CD.
This was very upsetting but partially my fault for assuming Bank of the West would charge 3 months interest like other banks I've dealt with.
I decided it was better to deal with the loss of interest for a year than take a very large loss in my…
I have been trying for 3 hours to get information on my boat loan.
They say I can only talk to one person and this person will not answer her phone nor return my calls.
This bank is disgusting.
I wish I had never used them.
I wouldn’t have if I had read the reviews online.
Poor customer service/attitude at the Lockford California Branch.
I have been a Bank of the West customer since 1976.
I moved from the Bay Area to Valley Springs, California about 3.
5 years ago and have been using the Lockford Branch for my checking account..
About 2 or 3 times I deposit a $20,000 or larger check from Morgan Stanley into my account.
Most times there is no hold put on the check but today I deposited a $44,000 from Morgan Stanley.
I was told that I could only get $100 now and that I had to wait until Tuesday April 17th for the first $5000 to be available and until April 24th for the remaining $39,000 to clear.
I told the bank teller and supervisor that there is an extensive history of me depositing Morgan Stanley checks which they verified.
I was told that they had…
I have an account in Winslow, Arizona.
I am now living in Honolulu, due to my wife's cancer treatment at Queens Hosptal.
I cannot change my mailing address to here,, I cannot do anything on line.
EVerything I try to do is demanding that I appear in person.
It's a hell of a long ways from Honolulu to Winslow Arizona to appear in Person.
I'be been able to log into all my other accounts, Wells Fargo, Charles Schwab, TD Ameritrade, etc; with no problems.
What do I do?
I registered a durable power of attorney with the Enid branch.since my mom has dementia, they did not put me in there system..even though I have signed finatial agreement for her.
I called took a hour and a half to try and tell them to freeze a account because there was charges on it that did not belong there.finally I talked to a supervisor instead of freezing a account she closed it.
Her name was Jill # 48718.
How frustrating and how pathetic that this business chooses to help crooks out!
And potentially loose a customer/s of nearly 10 years.
Failure of your lien release dept. to do their job efficiently.
Why should Owen Michel be allowed to tell me that account is paid in full September 29 date of letter is October 12 and in the letter he informs me that I'll receive collateral within aprox.
10 business days.
We call a lien release, collateral?
People need releases so they can process titles and you as a supposed bank should appreciate that.
The acct last 4 is xxxxx0759 Debbie J Schech.
In your file she has authorized the release to be sent to me.
William L Snyder 1327 Dillon Heights Ave Catonsville Md 21228 my 1st impression of your bank is not good.
Thanks for resolving this in a prompt manner.
I have been a customer with 3 accounts for the past 25+ years.
Business ,Personal and my mom's estate.
Over these these years I have never been charged for a notary.
I went 9/25 for a notary and was informed it was $5.
00.
The new branch manager -Stephanie M Vigil - who had me wait - thanked me for my patience.
We sat down and she told me of the charge and I said I have never been charged before and she replied that I should have been.
She was cold,not friendly or talkative.
Maybe she is ailing as she looks like it..
Today 9/27 a new teller told me about the charge.
I attested and she backed off.
Notary charges for long time customers ??
Opened an Line of credit under my name without my knowledge.
Cannot or won't provide me a copy of the application form
i had fraud on one of my accounts.
It went as far back as Dec 2015.
Which I didn't notice because it was only once a month.
And i did buy things over the internet so without thinking I didn't question.
Until one day I notice that it was more than once a month and the payments were the same amount of dollars but different in the cents.
So i filled out a form with all of those payments I didn't make.
I knew the bank wasn't going to credit my account for all because they only went back 60 days.
If I would have thought that putting down all the wrong transactions that were made was going to not get the 60 days of wrong transactions credited to my account.
I should of only wrote the wrong transactions that occurred in the 60 day time limit.
Because now they won't pay any of it because…
My attorney submitted a Declaration of Lost Cashier's Check form vetted and correctly completed, this is the fourth form I have submitted to Bank of the West to reclaim my lost 5,000 cashier's check.
The bank has been using a stall tactic each time.
This time it was the quality of the form.
I was not surprised to see the low rating for Bank of the West customer service given this institution on this site.
I hope I am not forced to go to suit as I live on a Pacific Island and lost the instrument in transit over five months ago.
I give them one star.
This bank has a thief system, charging you any fees that they want.
I opened a saving account, was told that i can make only 6 transfers a month, if i go other.
I will not be allowed to transfer anymore.
They didn't mention any charge of fees.
That charged 75$ and I need my money back.
I have closed my account because of it.
I feel robbed by giving me the wrong information.
I contacted Bank of the West customer service on May 2nd and May 3rd leaving messages to make payment to catch up the back payments missed.
I received no calls back.
I spoke to the local branch bank and they said their systems had been down and someone would call as soon as possible.
So I waited.
I was behind a couple of months on payments and had gotten the money together to catch up.
On May 4th my car was repossessed.
I called on May 5th to inquire and was finally was sent to speak with Ms.
Jennifer Shipe.
After the initial name, address given, I asked if the bank had my car and if they did why didn’t they call me back when I called and left messages.
She verified the car was in the possession of the repo company but stated they had no record of my calls or messages.
I…
Filed a dispute at Bank of the West against unauthorized charges on my debit card which we're denied.
Upon calling to inquire as to the basis of denial due to the fact that my entire wallet was stolen and the claim was filed with all necessary information at the branch.
The statement i received stated insufficient information received so the claim was denied.
The person whom my case was assigned to was very rude and information that was used to determine decision for claim denied was incorrect, as i attempted to explain the misunderstanding she immediately began to argue that the information was not incorrect and even strongly implemented that i had fraudulently claimed charges that were mine as if they weren't!
Continued to argue that it was my responsibility to make sure certain…