AT&T

On aug 21st I received a text stating my payment didn't go through.

The payment was on the 13th.

So it took a week to let us know it bounced.

However when looking at my account I had one auto payment failed, one payment cleared, and then one time reversal credit all the same day Aug 13.

We can't afford to pay 2 bills at the same time.

Also when I contacted the call center the first person I spoke with I don't know her name, was extremely argumentative and I heard her trashing me in the background when I was on the line to someone else.

I asked her to stop arguing which she replied im not arguing.

Thats arguing.

Then I had to ask 5 times to get a supervisor.

At one point she came back to the line and asked how much refund did I want.

Well all of it if it is my choice?

I finally…

I have been experiencing issues with my internet at home and reached out to AT&T support for resolution.

They send an engineer to my house, they promise to return with the item they intend to replace and never show up again.

This has happened like 3 times in a row and at this point, I am getting fed up as the connectivity issue is affecting my work.

I have been trying to have a fraudulent account opened in my husbands name taken off our account for over a year.

Recently received a email saying it was closed in May but the balance still remains on our account.

We are unable to add any new lines to our family account which we have had for many years .

Can’t seem to find anyone that we’ll help us with this.

After multiple complaints I don’t even know what to do now to get this resolved.

If I could at&t would get 0 stars.

In store customer service is nothing more than a cruel joke on their customers.

Your instore employees in wilmington ohio are mentally deficient to say the least!

They do not have the ability to engage in coherent conversation and only wish to "sell you more" (wi-fi) for service you're supposed to recieve.

I have been trying to Port my number out for the past week or so only to be told it's or possible with no reason given please assist

I had ACP benefits and ATT transferred them to someone!

I thought they were over but no!

The past 2 months I been paying full price for my plan.

And now I find out why.

Where did you send my benefits, why, and give them back!

My name is Misty Hendrixson 578247279249 is my account number 318-608-6889 is my phone number.

So figure out what happen and fix it NOW please.

I needed that help from ACP!

My complaint is about the discontinuation of the monthly international travel plan.

I used to be able to get an international travel calling/text plan for $40/month.

Now it seems I have to pay $10 per DAY for international calling/text.

This is highway robbery!

Do better!

AT&T sucks their costumer service line laughing and being rude not really being really resourceful and don't have clue what their jobs are don't have respect asked for a higher up on the phone like 3 or 4 times wouldn't get one then still didn't resolve the issue.

This is a periodic problem: Since 11/10 through today 11/13 (ongoing) unable to make or receive phone calls or use 5G...was told many different scenarios...yes, towers "degraded" fix will be JANUARY 2024...

Fix will be 4PM...

I am unable to get the same answer and asked about bill credit I get many different scenarios....unacceptable and I will wait but have been with this Company for 25 years...

ALSO: the issue is an issue as the phone is just fine in different environments....can you offer any solutions as this happens periodically and it is a problem,

About 3 months ago my husband and I went into one of your stores to purchase new phones.

We bought 2 Samsung galaxy S21 Fe's.

We love the phones but my complaint is about the young man who sold them to us.

His first name was Jon.

He is no longer at that store.

The stores address is 6649 w.

Peoria ave. #2 Glendale Arizona 85302.

After the phones were all set up he went to the backroom and brought out 2 cases, a fast charger and a boom box.

I asked him what all that stuff was for and he said it was complimentary for purchasing the phones so I asked if it was free and he said YES.

So after reviewing the cost of my bill through the store I found out I was being charged for all of that at 47.

99 a month for a year!

The price on the boom box said 80.

00 and found out it was 350.

00!…

Horrible service hard to find someone to speak to.

Been calling for 3days now.

Wifi & home phone has been out for 8 days.

Called customer service 7 days & told each time service would be restored that day.

No reason given for outage.

Switched to ATT for internet services.

Received the installation kit.

Couldn’t connect it and contacted agent through chat for help.

She didn’t help and offered to send a technician right away.

I agreed.

However, I was NOT aware that it will cost 99$ added to my bill.

I saw it on my bill.

In our chat there is not mentioned anywhere about charge.

This is very frustrating that ATT starts business with their new customers from lies!

Customers don’t have to pay for incompetence of your workers!

Very very frustrated.

I will stay with ATT only because I will leave the area soon (active duty).

However, at my new location I will get back to Spectrum.

Maybe they charge more but they have never hide any extra charges from me!

They only get 1 star be because I cannot give them a lower rating.

I have spent 9 hours on the phone with the technical support over the last 2 days about one of the 3 boxes I have not working.

I have been hung up on and talked to 4 different people with everyone of them giving me the same runaround.

I asked for a technician to be scheduled and was told by everyone they could not schedule a tech.

This is the worst customer service I have ever received.

I still have no resolution and am paying for service that AT&T is not providing.

I will be switching to another service as soon as I can get it scheduled.

Thank god I did not switch my cell service to AT&T.

I would not recommend doing business with AT&T under any circumstances.

My account # is 312741859 and I have been a customer for the last 2 years and 7 months.

During that time I have paid for four lines but due to many other reasons, last week I chose to downgrade to 2.

For the last 17 months for some reason I was unable to receive calls from new callers, but the other 3 phones were able to receive calls, so I thought that it was my phone, because I did drop it and the camera wasn't working.

On one occasion I took my phone into a ATT store in Southfield and they couldn't figure it out, on another occasion I called support and they took so long shuffling me that I hung up.

Based on it not being time for my upgrade I just bared it through thinking that it would go away if I just got a new phone.

Early this week I upgraded by phone and I received it.…

I went to an at and t store and a customer service rep Chad came to greet me.

He was about21 had brown hair and glasses about5 ft6 inches tall.

I told him I bought my iPhone in April and ever since have had trouble with the tone going off when I touch a number such as entering a passcode at times but the phone doesn’t actually enter the number it only makes the tone.

He asked me to demonstrate it but it worked.

He blamed reception but we have an at and t tower in our front yard.

Then he said I was probably doing something wrong and just walked away not offering any suggestions , diagnostics nothing.

If he gets away with offending 61 year old ladies f or no reason and brushing them off he did a pretty good job of it.

I would call what he offered customer disservice.

Name was Chad.

I have had issues with billing that is going on 3 months with NO resolution.

The people you talk to are generally speaking not helpful at all and are from overseas so the english is difficult to understand.

They also love to play "stall " a lot in hopes that you will just hang up.

As a business owner, my time is very valuable and i find this very irritating .

After nearly 1 hr on the phone they are to send an email confirmation to me with the updated charges and totals ...

We will see ...

Uverse on my android is useless.

Connects whenever it feels Ike it.

The most undependable service ever.

Ordered 2 phones over the phone.

The guy said they would ship the day i was ordering them 9-21-23, and arrive the following day since att overnights them 9-22-23.

Phones never arrived, then we checked the tracking and it says they wont be delivered until 9-25-23.

Would have been so much faster to walk into a store but he assured us we would have them next day so we didnt bother

If I could give zero stars I would.

I canceled an order after being overcharged August 21 it's now Sept 22 I have yet to receive an refund and I don't have the services.

The tier 2 department is a complete joke.

Filled with condescending workers.

I have been called by 3 different representatives who all claim to be in charge of my claim but they are never available everyone takes off from work.

I have asked to speak with a supervisor on multiple occasions they claim not a single one is available also I will get a call back in 24 hrs which never happens.

I will tell anyone and everyone who I meet to never ever get your services.

I just want my money back I'm tired of calling and complaining and speaking to people who could careless I met with sarcastic remarks and lies

Not even 1 star, One of your employees is always walking past my home, and showing up in the At&T van, driving up and down my street.

I feel this behavior is not right.

I have gone to your offices in Ukiah, and I have gone to the Ukiah PD and they say he is doing nothing wrong.

A women called me from AT&T and did not help me at all, I have asked for the installer's name, I called him a idiot and yelled at him to leave me alone, I am now moving because for this person following me.

I want to know his name so I can file a restraining order.

Been calling trying to get my Uverse service working only to get stood up for appointments, no shows and many other dissapointing matters that AT&T needs to know about which would take to long to discuss thru email.

Please contact me ASAP.

Thanks!

Pat 502-507-3484

Upgraded my internet service on August 29, 2023.

Internet service stopped working next day.

Contacted ATT and tech support came out on Sept 2.

Internet service stopped again on Sept 11.

Unable to work remotely, security system at my home failed, no streaming services available.

Made service appointment for Sept 13 4pm-8pm.

Tech called at 1pm on Sept 13 to say he was on the way to my home.

Told him I was not available until 4pm.

Tech stated he could not keep 4pm appointment because "he gets off at 5pm and whatever needed to be fixed might run over."

Tech came to my home (or so he stated) did not restore my service and closed the ticket.

Received a call from ATT Tech Support stating that I needed to reschedule my appointment because I had cancelled it.

Told Tech Support I did not…

I stopped in this AT&T store on Sunday, September 10th, to pay a bill, and the store employee, Jacob Meyers was Very rude.

I gave him my bill, then he asked me for my drivers license or my pin number before he could process my payment, I told him no, and that I didn't feel comfortable giving him my drivers license.

He refused to process the payment saying, that was the only way he could get into my account, mind you, I had already given him the paper bill.

I told him that I don't typically visit this store, I usually pay online or mail it, he responded with "maybe you should keep it that way".

He ended up using my pin number to make the payment.

I do not recommend visiting this AT&T store, very poor customer service.

Extremely poor service and reception.

Buffering every 5 minutes and extremely poor service.

AT&T wants me to print out a form to submit a complaint.

What a waste of time.