Asurion

I filed a insurance claim on my phone, never was I told the amount of the deductible went up to $275 you are suppose to contact your customers before you raise the price. I was also told it would be 3-5 days till I received a phone what happened to overnighting me a replacement phone?

Then I ask to speak to a supervisor and they hang up on me. I have been a customer for 16 years, this is not right!!

I called to submit a claim with Asurion on 7/13/20. I spoke with a representative named "Keezy" to receive a replacement phone. The representative stated she submitted my claim and that I would receive my phone today on 7/14/20. "Keezy" also stated I had to pay a deductible of $199.

I said that was fine. She transferred me to the option of completing a survey. I chose yes to complete the survey. Once completed and given high scores on the service I thought I received the call ended. I stayed home from work today because the Asurion representative "Keezy" stated the package had to be signed for.

I called today 7/14/20 to check the status of my delivery and found out the Asurion representative "Keezy" did not submit my claim as she mislead me to believe. It appears her focus was on making…

I filed a claim for a cracked screen on cell phone. Received email that a rep would contact me in 24 hrs. No contact from rep so I called their customer service and was put on hold and I hung up after being on hold for 9 minutes.

My experience has been HORRIBLE!!! I am 2 months without a Maytag washing machine, Asurion keeps saying we must need a new part. The tech said he had rebuild it 2 X’s. I’ve been hung up on, told they would call back with answers and it never happens!!! Still waiting!

No warranty is worth this!!! STAY AWAY! Worst customer service ever!

Earlier in the week I filed a claim with a Asurion. Claim number 453944170. They were here to replace the cracked glass. Yesterday June 25 the technician came to my house to fix the phone. He was not able to fix it because the I Imei number was incorrect.

After spending approximately four hours on the phone between Verizon and Asurion they realized that the imei number that they had was from my previous phone the Apple seven. After they corrected the problem with the number they filed a new claim.

They then told me they can only send me a new phone and can’t replace the glass. I then went back online to see what I’m eligible for and it shows I’m eligible for a glass replacement or or a phone replacement.

The new file they claimed was 453989778. Later in the day I called again and spoke…

Marilyn (rep ID 172503) was very rude. She was supposed to be the supervisor but was not acting like it. Asurion advertised $29 screen repair and says Samsung Galaxy models are eligible but when I try to get it fixed, they are telling me 2-3 different things and then say it costs $149 to replace it.

August 2019 I purchased a warranty with Staples. I had filed claim and sent computer(desk top) to asurion to be repaired. Per asurion non fixable, and won’t give me the worth of computer, which is fine,computer was very expensive and custom built.

I requested computer to be sent back to me if non repairable and no check for it’s worth. I was told “computer has been salvaged”. 99$ the amount of insurance coverage I bought August 2019. Will that amount even buy a computer? I don’t believe so!

I have ask customer service (several times, different people)to have my custom built/expensive computer sent back to me if non fixable! Been working with this company long enough, with no or very little HELP! I AM VERY DISAPPOINTED IN CUSTOMER SERVICE... Please…

Schedule a repair appointment and couldn't get an appointment for more than a week. Took a half-day off to wait for repairman. Never showed during appointment period, never contacted me as to why or to reschedule. Website doesn't allow you to talk to anyone about why they never show, just how to reschedule as if its the customer's choice to reschedule.

Found Asurion phone number on line, after 15 mins, finally talked to rep who told me they could reschedule for ANOTHER week out! No apology, no scheduling sooner, no guarantee the repairman would show the second time. Living two weeks without a workable phone???? Crappy customer service.

Has to be a better alternative.

I want to make a formal complaint against Asurion. I purchased insurance on my husbands (541) 610-7289 - Samsung Galaxy S10+ along with (2) others on my account. My husband forgot his phone on a 4 day trip, I used his Sim Card to place in an old phone of mine to try out a suggestion of my friend for music in a horse arena.

I did not want to use his newer phone or mine to take down to work horses. It worked great, husband got home on Tuesday 5/5/20 and I told him what I did, he asked me to put it back into his phone and when he went to bring it to me, he placed it on the steering column of our quad and

when he went to make the turn into the arena it crushed the screen of his phone (Samsung Galaxy S10+) we called and discussed with a local AT&T rep and described the screen remote due to…

I ordered a cell phone through Straight Talk's (Smart Pay) program with this, I have insurance through Asurion. I submitted a claim to Asurion, returned the defective device and paid the deductible. I was told I would receive the replacement phone within 72 hours however, I have not received the replacement phone.

Everyday I call Asurion I'm told my claim was escalated, and "Morgan" has to release the phone because their records show I have completed my requirements. The reps have all apologetically told me they don't know why "Morgan" has not released the phone and they will email "Morgan," because there is no one other than "Morgan" that can authorize the release of the phone.

I asked to speak to Morgan and was told they don't have telephone communication with Morgan and communication…

I purchased a microwave oven from Home Depot a little over two years ago. It failed recently and I had their service vendor come out to fix it. Parts had to be ordered. A week later, I was told it would cost more to fix it than it was worth. Read the Asurion Plan. " NOT TRUE!!!

What they mean is they will give you the ORIGINAL purchase price back. 00. 00 They falsely advertise their claim to get you to purchase the warranty plan. NEVER buy anything Asurion warranties. They are a fraudulent company and ripoff their customers

Dee Dee seemed to be reading a script and after I explained my situation about your online website, she did not seem to understand what I was explaining to her often asking questions that I already explained to her. You should better train your workers. this unfortunate incident took place from 7 to 7:16PM EST

This lender phone is the worst phone I have ever had. My Samsung Note 8 is supposedly being repaired and this ZTE phone is TERRIBLE. I cannot answer calls and it won't call most numbers. IT IS PIECE OF JUNK and most assuredly I will not continue to pay for any Asurion coverage on any phone in the future..

Hi Asurion team,

After multiple follow ups and phone calls I am writing this email to you about my claim regards to Apple Watch series 5. Claim ID 1579705249.

We need help in resolving this issue as we have been told that team in your end doesn’t not know where the watch is and whether it has been repaired or not. Today is the 30th day since the claim was filed. It leaves us no option but to go into arbitration.

Nobody knows where the watch is and have no update on the status. Please kindly intervene to resolve the issue.

O STARS My company has several devices with VZW, all covered by Assurion insurance. My iPhone X was broken, filed claim, sent phone, paid $200 deductible, received refurbished one. In meantime, had purchased an iPhone 11. Decided to give the refurbished to sister.

When she had it activated, of course she used her number, not mine. She also has VZW. The refurbished phone kept turning off. ”. ” I am furious that Assurion, knowing they have the monopoly on cell phone insurance for almost all carriers, could care less that I’m out an iPhone X and $200.

Plus, I’ve insured all our devices through them for several years, currently at $1,500 + per year. I am checking with our business carrier to see if they will provide coverage. I hope so as I never want to use Assurion again.

I had the Motoz Force. Due to end of battery life i was forced to upgrade to the MotoZ3 otherwise the Moto Mods i purchased would be obsolete. I received the MotoZ3. I paid $99 to have it replaced. One week later the phone died.

Asurion told me it was because the Motoz3 had battery issues. The sent me the MotoZ4. This phone is Junk!!!!!!!!!!!! I had the phone in my shirt pocket. When i bent down to pick something up the phone fell out and the screen shattered.

I paid $99 deductible again. Received the phone. 12 hours later I had the new phone in my pocket. I bent over to pick my keys up off the ground and the new phone fell out and the glass shattered.

It looks like i stomped on it. This phone has the cheapest glass made. The MotoZ Force glass would take a beating and not even show any…

I called in about a phone problem and told the First Lady I talked to the phone will not hold a charge. I told her that I wasn’t sure if the port was damaged or not and was sent to technical problems where because I didn’t have the phone they would wait till I had the phone.

I then found out that the phone was damaged so was told to finish on line. I did all that up to the point where you are to scan and send ID, I have no way to do that and if I’ve given them the pin and address why do they need that.

I called back and talked to Lisa and she told me that I would have to go to a Verizon store to finish the claim. I just had retina surgery and can’t drive. Seems like Asurion doesn’t care about their customers.

I was offered no help

CASE104462970429.i LOST MY PHONE 12/14/19 I PAID $50.00 WAS MAIL A PHONE ON 12/16/2019 THE BATTERY WAS BIGGER THAN THE PHONE.IWAS INFORMED TO MAIL BACK THE PHONE ON12/17/2019.EVERYDAY I WAS PROMISE A PHONE OVER NIGHT.AS OF THE DAY I HAVE RECEIVED ANOTHER PROMISE OF A PHONE.TODAY I WAS PROMISE ONCE AGAIN AN OVER NIGHT SHIPMENT.IAM PHYCIALLY AND MENTIALLY SICK.MY BLOOD PRESURE IS SKY HIGH DEALING WITH THIS SITUATION

I purchased a extended warranty through Asurion for a watch I purchased. 6 months after the purchase the second hand broke off in the watch. I sent it in for repairs. That was 3 months ago. Each time I call I am told a manager will get back to me in 2 days. Never happens.

I'd like a full refund and will never deal with this company again.

The first ppl you talk to are great, as soon as you are stuck dealing with the claims and returns department, the customer service and communication skills go right down the tube. I spoke w a rep and her supervisor.

I later called and got the same rep and supervisor. It was amazing the level of rudeness and poor service they are allowed to give there, in TN. It reflects horribly on Asurion. I have been cut off and transferred away, out if rudeness.

My refund for phone sent took way too long. For weeks they kept telling me it had not been recieved. It had only taken 3 days to get there, but the idiots in that dept were unable to give service, it was all attitude and tone of voice and bad skills in communication.

Im seriously considering cancelling my insurance, since that is apparently…

I received my replacement phone and physically I am having trouble with the screen (I have nerve damage in both hands) I spoke to someone with ausurion But was told that the replacement Device was my only option I wanted to reach out and see if maybe someone else could help me.

My original phone was a Samsung galaxy s8 edge 64 Replacement is a Samsung galaxy s9 edge 64. The phone is nice but the user screen is different if you have any suggestions or can help me I would gratefully appropriate it.

To be clear my replacement phone works and nothing is wrong with it. com My phone # 2254859195

Needed a replacement phone had someone come out to deliver and set it up the same day. As soon as they left I realized they somehow set it up as my husband's account I had access to all his personal text and everything from his phone.

I spent 2 hours trying to straighten it up with Verizon tech. Later that night the phone would continuously freeze and does not hold a charge. The "new" phone is worse than the phone I wanted to replace and now will not even turn on.

Called asurion to get another replacement phone the next morning only to be told I had to attempt every step to trouble shoot before they would move further sending out another phone. I informed the tech I can't even get the phone to turn on I can't do what he was asking I was told until I can their is nothing they can do for…

Awful. Tried to make a claim, agent kept trying to sell my insurance for other devices. Rude, interrupted me when I tried to talk, Stay Away!

After Asurion sent me 2 defective phones in a row, they refuse to give my refund of $112 after stating they would when they received the phone. Everyone is trying to get over. I’m completely dissatisfied with the service I receive.

I’m supposed to be customer. They suck and do not value customer service.

I have been a customer with asurion for several years, paying deductables at a cost that usually seem fair to me.

However, that is not the case anymore.. I currently have 2 phone line's backed by asurion. A Samsung Galaxy S8+ and a Samsung Galaxy S10+. Both of these phones have cracked screens that requires a replacement. After just recently inquiring, I discovered that you want me to pay the same price of almost $200 for each line..

I am displeased and in a way, offended. This is no sob story. I currently have a carrier charging me monthly for plans and fees ( that includes the charge for Asurion protection). I total around $100 per line for 5 lines.

2 of which are broken, and backed by asurion ( like I had mentioned).

Also, note that I understand that asurion provides phone…

I have been a customer with asurion for several years, paying deductables at a cost that usually seem fair to me.

However, that is not the case anymore.. I currently have 2 phone line's backed by asurion. A Samsung Galaxy S8+ and a Samsung Galaxy S10+. Both of these phones have cracked screens that requires a replacement. After just recently inquiring, I discovered that you want me to pay the same price of almost $200 for each line..

I am displeased and in a way, offended. This is no sob story. I currently have a carrier charging me monthly for plans and fees ( that includes the charge for Asurion protection). I total around $100 per line for 5 lines.

2 of which are broken, and backed by asurion ( like I had mentioned).

Also, note that I understand that asurion provides phone…

Your online system is the worst followed by the incompetence of your service representatives. 00 per month per phone for coverage. I spent the better part of 2 hours on the phone 10/10 to process a replacement claim, filled out the paperwork, and received instructions to pay the deductible at 9pm only to have the online system with yet another glitch.

I spent 30 minutes on 10/11 to try and pay the deductible only to have the call drop. I will be switching to square trade.

Lost my iPhone 7 on oct 4. I put in a claim to replace device on oct 7 after typing in the address I want the phone shipped to. the website Change the address to an address I no longer lived and have no contact with they charge me a deductible $150.

I quickly called their 1800 number they said I had to fill out an affidavit waited until I got to work to print out the affidavit. Sent it in and waited to finish claim. Call back they said that I needed to cancel the line first and I told them Thats crazy I would lose my number.

I explain was using a iPhone 10r that has nothing to do with my prior iphone 7. They cancel the claim And didn’t refund the deductible yet. Verizon said that I should need to suspend the line if I’m using a different phone.

They do not follow their own lemon policy for major appliances!! Our samsung fridge was repaired for the SAME problem 4 times, they are still trying to fix it! I have missed 8 days of work for the repair person to come.

They are giving me the run around. Very angry and will never buy their coverage again. Worthless coverage

Terrible service I called 5 times to file a claim for a lost cell phone. I received 3 different reasons why the claim was in process. Today I received an email that I could move forward with my claim only to find that the only way to move forward was to send a text message to the lost phone.

I was being transferred and hung up on twice.

My phone was broken and when i was trying to file a claim they said more documents needed. I called customer service and they asked me to upload the documents. I told them I have a flight on friday and the lady on the phone assured me it is going to just take 3 hours and i should be good.

I upload the documents requested and they now ass a statement need 24 hours for the review after you upload the document . What is wrong , no answer. I have a flight on friday and these guys are so so uncaring.

No point spending the money with them apple care would have done the same at the same price in minutes. I hope they know how difficult it is in todays world to be without phone probably for a week. and if i dont get my friday than for a month.

I can’t believe the horrible experience I have had. At the moment I do not have a product nor my money. I purchased a sewing machine from Overstock and an Asurion Extended Warranty. The machine broke. I began contacting Asurion in March 2019.

They were to send a shipping label. They had not even emailed a label but when I would check status of claim it stated they were working on it. They didn’t even have the machine. i contacted them again and again and finally 4 months later they sent a label.

They received the machine and stated it was unrepairable. Now it gets crazier.

First, they stated they sent a credit to Overstock. I called Overstock. Overstock stated it doesn’t happen this way. Asurion is supposed to refund to me in the form of a gift card to Overstock. Frustrated, I contacted…

To who may concern. Horrible customer service and policy. Call to place a claim the agent to my information and told me that before they submit my claim . I had to send a state picture ID and affidavit sign .

I find that Ridiculous with so much identity Theft going now and days. I told the agent to send the phone to a ATT STORE then I will pick it up from the store and show them my ID. The agent answer was they would be available to ship the phone the store.

I hope that someone in headquarters do something about my situation with this claim before I take this further . Any question feel free to email or call

I had an app. today between 11 and 1. The guy did not show up. He did not call or text. I contacted Asurion twice to be told he was having "transportation issues"the first time it took them 20 mins to contact him both times.

The first time i was told he would be there in a few mins. The second time i was just told he would call me. When he called he had no excuse for being late and said he would not be there until 4.

My entire day was wasted. I had a prior engagement i had to miss. If he had just called at 1 I could have made it. I am furious that someone is lying and over the lack of consideration and respect for my(the customer) time.

I was told the company could not offer any compensation. I feel i should be refunded my deductible because this person wasted my entire Saturday!

I'm very upset with the way you guys have handled my last claim on my phone number 6028752331. The device was no longer holding a charge so you guys where nice enough to send my what I thought was a replacement device.

Upon receiving phone I noticed it was a different phone(J7 Perc). I'm not a phone freak that needs the best just something that gets me on and off the internet and I sell a lot of things on different apps.

Anyways I noticed immediately that the phone said it was overheating and would shut off in the middle of different apps. I tried putting an ice pack and I thought I got a broken device. Not only did it overheat but it didn't take commands well it was super slow.

So I filed another claim spike to people in you tech department not to mention at least 2 hours of my time…

A technician was supposed to come and repair my cracked screen after I was in a car accident. My appointment was made for the 16th of August. I received a phone call from the technician saying he was 15 minutes from my location, after 1 hour I called the technician numerous times only to receive a text that the technician had lost my ticket and my appointment had lost my ticket.

The appointment was rescheduled for August the 17th for 5pm-7pm. I never received a call or text from the technician the following day. This has been extremely inconvenient for myself due to the fact that I'm in the military and my need for a cellular device is very important.

Please respond ASAP on how your company plans on resolving this, thank you.

I called and filed a claim that I was told was accepted and that a check would be paid to me CLAIM: 1567058111.

I was then sent a form to enter the same information and return with my receipt when I promptly emailed back filled out with my receipt.

I then received an email informing me that the addresses did not match and that my signature on the second form. When this occurred I questioned who i needed to have a wet signature, since the signature that I provided was my signature. I also stated my home address in the email. The discrepancy in the email is between my current location and my home address since I am currently a deployed service member. Home: 901 Hidden Valley Drive, Round Rock 78665 Overseas Address: PSC 831Box 0019 FPO AE 09363

The representative that I was corresponding…

I received a replacement phone from Asurion due to getting water on my current phone. Within 24 hours of receiving the replacement phone, my current phone began working again and I really did not want to go through the hassle of doing all the new set up for the new phone and losing information, etc.

00 that I p[aid for the deductible. no refund. I then called the company and the rep specifically lied and said I had returned the damaged phone and they investigated and all numbers matched up. She talked to me like I was a criminal or a stupid child, infuriating! This company is unethical.

I typically do not make grievances, but this is over the top on the deception. Unbelievable! I am unclear how to prove this is my same phone that I have had for years, but I am assured I will NEVER use…

The guy who came and took care of my phone and replaced the screen was very nice. He took care of everything I needed. He took the screen protector that was on the phone screen with him. I had payed 60+ for the screen protector when we bought the phone back in February.

I called to see if I could get the money back or another screen protector for the screen. The person I spoke to said y’all do not do that. I have selected that the protector was broken when I made the claim.

Now I’m being told that I can’t get another protector or the money back. This has made me very mad and not wanting to use y’all again if something happens. I would like this resolved please. I DONT NEED THIS NEW SCREEN BROKE TOO.

I received an email stating my device would be here in 1-2 business days on July 24. I kept following the tracking but no number was listed. We have been without a phone for 6 days and when I called to inquire on Monday, July 28, I was told it was backordered and "should be there in 1-2 days" although they said it had not come in yet.

When I questioned what specific day and stated I should have received communication on the backorder status, I was told by the customer serve rep "you are getting all smart with me". I have not had such poor customer service with an issue that was an error on the company's part in a very long time.

She cut me off and "transferred me to manager" but just stuck me back on hold for so long, I just hung up. Very disappointed.

I contacted Asurion to file a claim for my TV. Their process was not good; I spent a significant amount of time going from person to person telling the same story. Two people I spoke to said I would eventually be connected to a tech specialist who could help me diagnose the problem; that never happened.

Finally I insisted on speaking to a manager and I told her what occurred and she acknowledged I was given incorrect information. The Manager was able to give me good information and guide me to the claims process which I did.

On July 21st I received an email confirming my claim and that someone would be calling me shortly. Today I came home to find a huge box on my porch with instructions to ship the TV back when I was told, by the Manager that I would be contacted by a repair specialist…

Filed a claim on my microwave. They said the service tech. would order the 2 parts, no problem. I give them a high rating on their survey. The repair guy calls me and said they would only cover one part.

I told them one part won't fix it. They didn't care.

Your process of having someone to download and print affidavits is a problem for it seemed your assumed every one have access to a computer,this is the year 2019 and your claim these phone is a smartphone why can’t your create a process that can be done on a smartphone if someone can complete forms for car loan and text photo id to a bank your process should be more customer friendly

I'm not happy with asurion I purchase 4 warranties-from them and for the problems I've been having with my washing Machine I've called the probably five time My wife has called them I would say at least 20 and everytime I call there is an excuse for why it's not covered and mind you there all false reasons so I call licensedtechnocians to resolve the issue paying out of pocket after paying for 3 To five year warranties and

I've only had the washer for 2 years so I'm sorry but my review is a bad one and I won't be calling them again because I'm tired of them giving me the run around and I won't be purchasing another warranty from them because I'm still paying out of pocket for the repairs and as far as the stove issue the picture says it all My rating is a no star but

I had to put…

If I can give this company a -0 I would do just that!! My Gucci watch has been at their repair facility since April we are now in July they claimed to have mailed it out in June, big lie that never happened there is always someone at my home to receive packages.

I called they now say they have to verify address in order to mail out again. I verified it and still the problem has not been resolved NO WATCH YET I call and they tell me they will call me back and no one ever does.

I have spoken to supervisors and still haven’t resolved my problem.

I purchased a Samsung flex washer. it has been nothing but a problem. yhe mega board went out and cost $800 to replace. after servicing a j1 and j11 problem. it broke again in 3 days. the tech said these are sensitive and a storm can blow the mega board out.

he had 2 people having the same problem. i went to the laundry mst and there was a lady with the same washer and problem. i decided to purchase another washer, maytag bravio for $700 from lowes. asurion extended warranty canceled my warranty because the washer had too many problems.

I am 63 and say dont buy samsung, they should stick to phones and TVs

I contacted Asurion yesterday to have a broken screen replaced. I was scheduled to have a repair person come by today between 1pm and 3pm. And after waiting at home all day, the repair person was a no-show. I called Asurion and was told the technician called in sick and the best they can do is to reschedule me the day after tomorrow.

The is not what I would call quick service. I work nights, and staying awake all day for a repairman to not show up is not good customer service. The least yall could have done was call me as soon as you knew the repairman was not coming in to reschedule another time. Thanks for nothing.

Went to AT&T to see why my phone was blinking off. Dave looked at it and said it was a problem with the battery. I was given the option of buying a new phone or using my insurance with Asurion.

I like my phone model so chose to use insurance. BIG HASSLE! I was told by Dave that he completed the info and I would have the phone the next day (which was 4th of July. ) LOL! So I called on the 5th to Asurion and spoke to a woman named Shaun (who identified herself as AT&T pro tech).

She affirmed that my claim had been received and the phone would arrive Friday afternoon or Saturday. I called in the evening of Saturday the 6th and spoke to Tyrone,(who identified himself as Asurion tech) He said the claim was not completed and he would finish it and the phone would ship Monday the 8th and would…

On Sunday, 6/30 I called to open a claim on a cracked screen. I was given a claim number but was hung up on when it came to working the details. I called back on Monday, 7/1 to talk to someone. I was given an appointment to get the face replaced and paid my deductible. I made myself available for my appointment which was scheduled on 7/5 between 5-7. Claim 446853419. I never received a call nor did a tech come to my home as promised. When I called in they told me that I would have to wait until Wednesday, 7/10. The only option I was told if I didn't want to wait is to have Asurion send me a new phone and I would have to pay the full $170 deductible.

I would like to understand why I never received a call and why I had to be the one to call and why I have to make myself available 6 days…

If I could give this company 0 stars I would! Paid the deductible for replacement phone, was guaranteed next day delivery. Got the phone 2days later and was unable to activate because the phone was previously “fraudulently used”! We needed a phone ASAP, so ended up buying a new phone.

Sent the “fraudulent” phone back the same day we received it, yet when we called today to check on our refund get told it will be ANOTHER 7-9 days!! We’re already 13 days in, but they had no issue taking our money out immediately!!

I will use every platform I can find to help keep this from happening to others!!!