Asurion

Won’t let me see the form they say I marked as not owning the laptop for the claim. Possibly a mistake but I have no proof so am stuck. Print everything out!!!!

I have been a Verizon customer for years and so of them as the insurance provider. This company claims to be the best and has open enrollments now but does this company is worth having or not? Well, I lost my phone and I claim my insurance because that's why I pay for the insurance.

They send me the phone and the package was stolen so I called them back and they send me a new phone after I check they requested that the phone be sent back to them, so I called them and they told me that I was not using the program right and no more information.

Now I don't get my phone and I'm still paying for the insurance.

I call customer service rude reps hung up called back then was told it would be shipped by ups after waiting all day was poor service and was treated very poorly to be a paying customer. My husband had same for his phone was replaced at $39 same issue cracked screen but I was charged $189.

This was the worst experience I ever experienced. Please have someone contact me I have many aursion devices covered this experience was the worst ever PH. 4147328167 Sincere Rhonda Taylor and Willie Boston

Worst insurance ever! Please don’t lose your money they will deny all your claims and keep charging you 25 dollars a month for nothing.took me over a week to hold someone and finally canceled the "service “ don’t even think about getting a refund. I won’t recommend this insurance

I filed a claim on Sept 29th for a cracked screen they were to fix it in 4 days. The following day a woman calls me to say no one is available to come fix my screen until Tuesday of the following week.

Which puts it at October 11th. No one shows up or calls all day. Today I log in to see what's going on and the claim that I originally filed is now showing as my old phone an S8 vs. The Motorola S.

" She just says oh I don't know why they didn't show up? Like oh well. . I'll have to file a new claim. She goes to process the claim and says oh we can't do a repair on that phone.

You'll have to get a replacement. What the hell???? So now I've waited all of this time for absolutely nothing and I'm now expected to pay 150 for a replacement. This is ridiculous. " Well ummm yea it does matter!?…

I lost my phone asurion requested a signature for the package tracking number 1z63x7082929202296 ups left the package unattended on my front porch no one was home so he didn't get a signature and some one stole the package he was not suppose to leave that package if no one was home to sign for it he was supposed to take the package back with him and tried to deliver it the next day asurion are blaming me for ups mistake they will not send me another device claim number 508717114752 I really need my phone

On 9/25/21 I started a claim online to have my sons screen fixed on his phone after driving all over Cleveland to get it repaired and finding out all the repair centers have closed for T-Mobile. I go to the end of the claim after selecting the option for a tech to come to my home to repair.

the system kept saying it could not take the payment. I called in and spoke with Chris who stated he processed the claim and the payment was taken out of my sons account 3 times. Two were reversed. m. he stated yes.

When asked for the confirmation number he said it was the same as the claim # 100219380597. Verified again the claim was processed he sad yes. Today 9/26/21 repair tech never showed up. I called into the hotline and was given the run around by several reps saying the claim was not…

I was given 2 different times for a tech to repair my phone screen. No one showed either time. So I called and was told someone was on their way. After over an hour, no one showed so I called again.

I was told they didn’t have the parts to repair my screen. What? That’s part of your service!! I was not contacted about this until I called again. I consider them inadequate and with terrible communication for a service business.

I will never attempt to use them again!!

I have had a schurian for about 6 months now is my AT&T insurance provider but yet I've had to pay for every phone I've had because every time I sit there and make a claim they denied one time and say I violated the policy but yet whenever I call they say there's no reason why they said that I should have got denied for violating the policy I cannot get them to accept my claim at all why am I even paying insurance

I had cracked my screen, and as a result the display was randomly going black and becoming inaccessible. This would happen intermittently - I could still make and receive calls and texts. Verizon told me Asurion would handle this. I called them and filed a claim.

The woman on the phone insisted that I needed a replacement phone, and sent me one in the mail 3 days later even though I was promised to have a phone the following day. I was also told that I needed to send back my old device after I erased my personal data or else I would receive a fine of $275.

By the time the new phone finally came, my old phone display would no longer light up and I could not access any of my old data to switch it over to my new phone. I decided to go to my local uBreakiFix location.

The gentlemen are told…

If I could I would give this company a -5 star review. This is by FAR the WORSE customer service I have ever experience, from agents all the way to supervisors. I filed a claim and all my account informations is wrong!

They changed my IMEI number and also had the wrong carrier for my device. Nothing has been done and my device for some excuse or another can't be replaced. I am BEYOND FRUSTRATED and DONE with this joke of "company".

They always change the reason of why my claim can't be process. I have been hung up on 3 times! And have been on hold for HOURS everytime I call. NOBODY is able to help they are a bunch of airheads and incompetent people.

They always say something will get done I and just keep losing time. Its been 3 WEEKS since I've been going back and forth with calls and…

well I finally made a claim for my living room tv over a month ago and have gotten nowhere but the run around. I do not recommend this company at all they are full of lies and do not honor there warranty or do what they say.

I have a company with 25 cell phones with insurance. I Had fed x mess up on delivery Which hallens. So assurion person told me to Reject over and call. Ack to order another phone. ething with picture id. I am buying phone myself and canceling assurion Totally ridiculous I am canceling insuranceSince, . ,

Is it possible to give it a 0???!!! I am complaining about the problem UBreakIFix in Norridge, Illinois. Now, I am complaining about Asurion support, Kaiomi Rivera for her failure to follow up with me concerning my complaint.

After the 3rd defective cell phone sent to me by Asurian, I was instructed to return the last device, purchase a different device & send in the receipt for reimbursement. Asurian received the phone & original receipt on 7/9/21. I called 7/31 after receiving no check or contact from Asurian.

I was told I had to email Asurian with my information & a copy of my receipt. It is now 8/17 & I have no reimbursement after numerous calls to the company. They continue to tell me a check was mailed 8/4.

No one can track it, I cannot speak to Accounts Payable to verify that it was even issued. Each call takes at least an hour on hold. I am given to Customer Service, then, transferred to Customer Solutions. No one has specific information regarding my claim.

Beyond frustrated & disappointed in this…

I got the Platinum plan with straight talk and it includes insurance with your company for my phone I had to make a claim for my phone being damaged and replaced when I was talking to the representative they couldn't replace my phone they said I had a G7 power phone Motorola and I liked it a lot they wanted to replace my phone with the lady told me an 851 Galaxy Samsung what I received was an a50 it was almost a $400 cheaper than my phone and

on top of that they raise my deductible is now they wanted 100 and $20 and I file a clean because the phone they give me was supposed to be worth so much more I want my a51 or my power phone this is not this is not right promising me something give him something else that's cheap if I wanted cheap I could have went to family Dollar

I have been paying for Asurion insurance for two years! Have a cracked screen I needed a simple 'thumbs up' to get repaired. Asurion is making a huge, complicated, time consuming CLUSTER out of it! They keep needing 'more verification' and US Cellular assured me it could just call and give them my model # and Insurance # and they'd clear me to get a 15 minute fix that same day.

Asurion is a huge scam and even US Cellular grudgingly admitted they had lots of complaints. I called Verizon and got the same story. ASURION HAS A MONOPOLY AND THEY DO EVERYTHING THEY CAN TO DENY YOUR CLAIM! I WANT TO HUNT THEM DOWN AND CARPET BOMB THE BASTARDS!

Have had frequent contact with the aursion for my phone. I had a hard time understanding one of the representatives so she proceeded to be loud and aggressive practically yelling at me because she had to explain what she just said.

I advised her to be professional or connect me to somebody who could be. I'm in the process of contacting corporate.

Whirlpool refrigerator Model WRS588FIHV00, SERIAL #HR94448121, purchased 11/2019. Frost started forming under ice bind. Had whirlpool service during the first year, and then our extended warranty started with Asurion. In the last year and half I have had a new ice bind, new door, new ice maker, new door for ice to drop and area has been caulked. At this time I would like to get paid for the refrigerator so I can replace it.

Can someone PLEASE contact me for a resolution to this problem.

I had spoke to two different people in the claim department regarding a claim on two cell phone's. One they agreed to replace for having a bad battery. They other had been stolen and they explained it couldn't be replaced since I failed to notify it being stolen within 60 days.

I had purchace a couple of prepaid AT&T phones through Wal-Mart trying to decide whether to place a claim on it or not. But I had left my phone number insured for $15 a month for a toltal of 2 1/2 yrss which totaled $450 of insurance after it was stolen.

Im upset I dont even get a refund for insurance or a replacement for a having a prepaid phone hooked up which currently has a broken screen that cant be viewed to even shut off. I feel like I been screwed out of pocket for insurance that is no good for 2 1/2 yrs.…

I was robbed for my back pack and it phone 12 pro max on July 27, 2021. I made a police report and suspended and blacklisted my phone withy carrier at&t. I then made multiple claims with asurion, the insurer. Each claim was cancelled.

I contacted asurion over the phone and was told to go into the at&t store for assistance. I went in and no one was expecting me not was the paperwork I was going in to sign there. The staff and security at the at&t store acted like I was a criminal.

They did the claim with me again and once again I was told it was being processed. The next day I checked the progress only to find out asurion had cancelled my service and told me they couldn't verify my identity even though I presented my identification in person and had I accepted at the store.

They informed…

After sending documentation and waiting 24 hours for review received email saying all set at about 8am just to reach out to hear account put on advanced hold for review up to 24 hours not from 8am but from 545pm when i reached out that is completely unacceptable why even tell me I'm all set then? and why isn't it 24 hours from 8am why 24 hours from 545 pm thats totally wrong.

I was told when I took out the insurance that replacement would be new and not refurbished. I asked the agent if it was new and not refurbished and was told the phone would be new……not refurbished. I was sent refurbished.

I have insurance on my devices I had to file a few claims at one time over a bad situation they keep denying my claims for what reason I don’t understand they cancel them and tell me to file another one this is the worst time of my life my mother just passed away I run my business with these phones and I’m having so many problems it’s unreal

I bought an ice maker online from home depo and the extended warranty It stop working and I called asurion at the end of April and they set me up with Lonestar appliance he came out and said he had to order the part 2 months later I kept calling and they said the part has not came in, come to find out they moved and the part was not sent to there new address and they didn’t get it.

Lonestar said they could reorder part and get it in 3 days. The technician came out July 2 (his body Odor was unbearable) and put the part in and said he fixed I go check it and it’s not working.

The same day I sent him text and said it’s not working he said I needed to call the warranty company back and start over. So I called and they sent Lonestar a email and they said he fixed it.

I have been taking to…

I’ve been waiting patiently for my replacement phone for literally a 8 days after doing everything they told me to do as well as the primary account holder and just called to ask when should I expect it and after the agent couldn’t help me I asked for a supervisor over 5x and if the phone call was recorded like the agent said then u guys can go listen and

see how toxic that agent was dealing with me. I think is was unexplainable to represent a insurance company like that when your whole job is to help people.

If I could give this a negative rating I would. They fucking suck and I HATE THEM WHERE IS MY REPLACEMENT PHONE. Do not get insurance with them they are all incompetent.

I have insurance, called at 11:15 on Sunday which means I missed the 11 am deadline to get phone Monday. Okay my fault, then it doesn't show up Tuesday. I had no phone to use so my parents called,the claim was on backorder.

What is the point of paying for insurance if the generic phone company in town can fix it quicker for the same amount of money.?? Online AND on the phone we told them the address to send it to, it came Wednesday evening to MY SISTER HOUSE.

So it's Thursday now and I still don't have a phone from Sunday.

My IPad died a few months ago, and Asurion sent a replacement. Recently it started freezing intermittently so I contact them. They told me to contact At&T, who then said it wasn’t their problem contact. Of course while at Apple store, it worked fine.

But again it’s freezing or responding very slowly. So I’m stuck with a defective iPad and out the 200 deductible. I should have just purchased a new one.

Screen on my phone was damaged and I filed a claim with asurion on June 20th 2021. They scheduled a repair technician for June 21st 2021 from 1-3 pm to come to my home to repair the screen. They would call 30 minutes prior to arrival to let me know they are on there way.

I waited until 3:34 pm no one called or showed up. So I called and at first they said the tech had came and I was not home and he has pics of my home. In which he did not.

Then she said he came and saw the phone and he couldn't repair it. Then she said he saw the claim and decided it could not be repaired. So at this point I do not trust anything she said. I was sent to a supervisor and she could care less that the tech lied and said I would need to replace it.

Keep in mind its $29 to repair and $200 to replace and I…

00 Why I could not sent the defective device which I assume this is what it is Before I go to US Cellular and complain -cancel my contract I would like to know what you billed me for between the premiums , deductible and now this I could have purchased 2 phones

My claim was a "random audit", as explained by multiple reps. They made it virtually impossible to complete claim. Rep Michelle was uninformed, this unhelpful, Rep Demi just out right lied, Rep Stephen did not know what to do not had answers to questions, Rep Bonnie was new, so Addition did not skill certify her before actually working in claims.

There were 3 or 4 others over a six day period. The end result is I bought a new phone, cancelled claim and now will cancel coverage.

I have unexpectedly had to file a numer of claims this year and every time I have filed one there has been a mistake or I have been given the worng information and or I have been told different things. I pay $600 dollars a year to have this coverage and hten have to pay another $150 or $200 dollars on top of that to replace the phone if needed and then to be given the worst customer service ever is a joke!

they have lost my claim I never got my replacement the phone they sent doesnt work charged me without disclosing I woud or could get charged. I am so done!

My son purchased Asurion Indurance for his last phone from Verizon Mobile. Unfortunately he was robbed two weeks after he bought the phone. We filed a complaint two weeks ago. We have been calling several times for the past two weeks and have been told inconsistent false information: no claim on file, phone was shipped, we did not pay the deductible, we do nott have any insurance, etc.

When we called on Thursday we were told the phone would arrive today on Saturday. It did not arrive. When I called last night I was told that we did not have any insurance. You need to resolve this matter imidiately.

Thi sis extremely inconvenient and very bad advertisement for your business. I have filled a complaint with the better business bureau. And I will continue to file complaints until this matter…

m. until 3:18 (to be exact) with different people through this Asurion Company. I've just now been able to finally file my warranty claim through yours truly, Paul. I'm not sure what information he provided to receive this job or to work for this company, but if this was my company I would NOT have such an individual working for me.

He was beyond rude and talked over me and made VERY unnecessary statements over the phone towards me the whole 28 mins we was on the phone. I will be dropping this insurance and also going to further headquarters very soon.

I've been a very dedicated customer and will be taking whatever actions I need to against this company because I've not had any luck or benefits from this company since I have moved from my other to this one. Sincerely, a VERY ANGRY…

I sent an iPhone back on April 12, was constantly in contact with them EVERY DAY, after a week had gone by. They approved my claim, but I never got a refund until May 17th. I spoke to supervisors and every time they said it's being sent.

It was an ecard, so it should never have taken 6 weeks . I will never use them again

Bait and Switch. DO NOT purchase a warranty from Asurion and expect them to honor it. We purchased a set of two-way radios, which we've done in the past. And, in the past, the warranty company (no Asurion) insured the entire set. Not Asurion.

They expect me to select only one radio that they will insure. This is ridiculous! And, now, they refused to respond to any of my emails. Talking with a human being is out of the question. So many good warranty companies out there.

Finally, shame on Amazon for allowing this warranty company to cheat its customers; but, can't get a human from Amazon, either.

I sent my phone in on April 12th, I keep getting the "someone will contact you within 2 to 3 business days." It's been a month with me chatting with them EVERY DAY. I want my ecard so I can replace my phone

If i could be a 0 star i would!!! A circus of tricks with this company. After several weeks waiting on our non working not even 2yr old fridge to be fixed. THE RUDE!!! NON POLITE!! NON PROFESSIONAL!!! A$$H@LE TECH. showed...

if i didn't need my fridge fixed i would have kicked this scumbag out. THE WORST SERVICE TECH I HAVE EVER COME ACROSS!!! HE SHOULD BE FIRED!!

I received the package from Asurion and followed all the instructions they provided. And unlocked my phone as instructed. After they received it in Florida, it was there for 4 days until I was emailed stating that they couldn't repair my cracked screen because it was locked, which is false.

I received my phone back and had a friend try to open my phone to prove it was unlocked and they had no issue opening it. I am very upset because I waited days longer than was advertised and am paying extra for the insurance to repair my phone's screen only to get them to say they can't do anything. That was a lie.

And there is no Asurion licensed repair shop anywhere near me, and I can't go days without my phone due to work.

ARE YOU KIDDING!!!! NO CLAIM FORM!!! DIDNT TELL US HOW TO GET OUR $ BAK!! BECAUSE YOU NOW ACUSE VETERANS!!!! & CLAIM HAD THEEE ADRES & NAME TO SEND MAIL TO!! WTF?!? mann

I sent my phone in and it was received on March 19. I still don't have a phone. It went in for a cracked screen and I have spoken to 12 different people and 12 different reasons what's going on 2 claim reviews, lost in there warehouse , no replacment phone available to waiting on confirmation from ups when they delivered to Asurion warehouse to the CEO office said she didn't know what was going on so

she cancelled my claim and now it is at the beginning to a new claim number starting with claim review . Repeated attempts to call them no response to me. I gave emails . From the beginning I told all 12 and CEO I am disabled and live alone so I need a phone if I fall to call for help.

I had to get my niece to stay with me to use her phone to call this company. So still no phone.

First…

I had a screen replaced on my phone on march 5,2021 because my son was getting tiny cuts in his fingers every day. The problem stopped and now started again. I am not paying a deductible every month for the same issue. 00.

This problem is physically harmful to my son. I was told my phone was examined in the tech's car, so what is the problem with the phone to keep causing my son to be cut. Why must a pay 199 to figure out the problem? Thank you, Corrine Apostolico

After 15 years with at&t I lost a phone. I was happy I had Asurion... Only They ended up sending me a refurbished phone with a $200 deductible.

Read up and do not accept Asurion. Find a different company if possible. Asurion has hidden closures which is not upfront where you will probably end up paying more for items than they are worth even though you have been paying monthly insurance premiums.

I cracked my I Phone 11 screen. The screen cracked where face recognition was inoperable. We have a UbreakIfix on 19250 West Lake Houston Parkway. My zip code is 77346 but the nearest location the could get to proliferate was 1850 Louetta, 19 miles away.

I looked and never found this location so the tech told me to try the mobile service. On August 18th I had a 9-11 window appointment. I gave the correct code to the technician which makes me angry because he alluded to me it wasn't correct.

I work nights so now I am on the phone after the chat timed out and then what came up now was walk in availabilty. I decided to call Asurion and have been offered walk in in Houston, Heights, Kirby etc.

I asked why the technician that was out couldn't simply return but that wasn't and option. The…

I have waited weeks and spent countless hours on the phone to no avail. Lost two WORK computers and TV in July due to storm and still NOTHING resolved. I keep hearing I understand your frustration, but can't seem to get a label sent to me to send back a computer they sent me a box for with NO PAPERWORK.

After hours and hours of calls, 1 + hr hold time, I beg to speak to a MANAGER. No can do. I get a supervisor who apologizes over and over and Yes Mam I understand, but still can't get a label to me.

Finally many attempts to email a label. That doesn't work. So now a month later they tell me this morning take this tracking number to UPS and they can make a label for you. Really you couldn't tell me that weeks ago after 8 + phone calls.

Now the answer is we just have to wait, according to…

Broke iphone screen, filed claim with Asurion.

Tech was 2 1/2 hours late, could not finish repair, had to meet again later that day to finish.

Later in the day, tech tells me he can't activate screen because Asurion closed the ticket, phone now not working properly.

Told to call Asurion back (rather than him) to get overnighted replacement.

Asurion promised overnighted new phone, failed to ship, now shipping to hotel and will arrive after we leave town.

Asurion now tells me hotel has to return phone to them, will take another 5-7 once Asurion receives it before they can reship another one to a different address.

To top it off, 20 year old tech, Dillon, tells me he was late because he accepted FOUR simultaneous appointments for the 7-9 am window I was provided.

Unbelievably…

On 8/7/2020 I called concerning problems with my iPad I had already called Apple and trouble checked it with them including reset to original settings. They thought might be hard drive. I explained the issues and every that was tried they stated for $99 I could send it to be repaired or replaced.

I paid the money and wrote down my claim number 1600647845 . I was informed within 2 HOURS I would get an email about the claim and a shipping label. nothing I called back pleas not I waited 45 minutes to speak with someone the first time I called so I used the call back feature.

I was called 30 minutes later after checking into it the said my email was not correct we fixed it and I was told I would receive the shipping label and my claim receipt in 2 HOURS. NOTHING so I called back again this…

no serviceplease purchase better insurnace

Was provided a replacement phone through insurance claim in about January 2019. ), I even got an upgraded phone, but in February 2020 when family decided to switch from Verizon to AT&T, I was informed that the replacement phone was blacklisted and given the warranty period had passed, I would need to file another claim and pay the deductible.

Given there was no way of knowing or even suspecting the phone was reported lost/stolen at the time of the initial claim (January 2019), this does not seem a reasonable solution. Neither Verizon, AT&T or Asurion have been willing/able to help get the phone removed from the "blacklist".