Asurion

We do not agree with Asurion’s position.

We want this incident to be ESCALATED to the next level for satisfaction.

HOW can one ribbon cable with “alleged” water damage be proven?

Do you have pictures?

IF this was so [and we seriously DOUBT this!] how could just 12” of the screen be DARKENED when the rest of the screen was fine?

We did not see any indications of any liquid damages when we packaged the tv for delivery to be fixed; this is very SUSPICIOUS in our minds… We need pictures and a detailed explanation of this situation.

You can check out how many different Asurion extended warranties that we have purchased over the last [5] years……we deserve FAR better customer service than this….please have a supervisor or above re-contact us with Asurion’s plans to FIX this tv as it rightly…

I've been trying to reach a representative from Asurion since 5:30 pm Tuesday 1/16/2018.

I tried again on the number that was given to me by AT&T on Wednesday 1/17/2018 at 9:00 am and was on the phone until 11:45 am.

There was nothing accomplished.

I spole with Chris, Mark and a supervisor name Louie...

I've transferred from one agent to another.

Billing etc.

Disconnected etc.

My problem is that my daughter was mailed a phone.

We took it to the ATT&T store and they could not access the phone the phone was in another language..

Asurion was called from AT&T store and the AT&T representative spoke with Asurion representative. we were told that another would be mailed out with is was and we received it the next evening and that there would be no charge $225.

00..

I received my phone…

I have had a phone stolen (iPhone 6) and not only have I been a loyal customer but to find that Asurion monopolizes on these phones by charging $200.

00 to replace my phone.

Not only was the customer service bad but I am now currently on hold for 36 minutes with technical support attempting to reset my voicemail password and they seem to not know what they are doing.

I pay over $400.

00 per month for my phones and this is absolutely upsetting that Sprint and Asurion does not have good service, good customer service, nor good payment options with regards to phones.

I am truly thinking of going to a different carrier which apparently means nothing to sprint.

I have no knowledge of Asurion, this business or its function.

I became aware of it when a $149.

00 charge appeared on my current Discover Card statement.

The date was listed as 12/5/15.

I did not contract for any kind of protection for any equipment with this company as I do not have any sophisticated equipment in my possession.

I have a laptop and a simple cell phone.

I will be challenging the Asurion charges on my credit card.

I purchased a Lenovo Tablet March, 2015, with warranty.

I have since sent my tablet back.

Sept., 2015 because the screen was broken.

According to agents w/Asurion, my tablet was received on Sept.

29, 2015; I am making this complaint on October 24, 2015.

I have spoken with persons from Asurion on three separate occasions.

I was told during the first call that the reimbursement card was mailed on October 7, 2015 and I should at least wait 10 days for receipt.

The second call, I was informed that the reimbursement was sent electronically to my email address.

After checking my email that was not the case.

The third call that was made, I was informed that I would receive a phone call from a supervisor to resolve this matter.

It has been three days and I have received no such call.

I…

Extremely happy with the service of Asurion.

I lost my phone and it was replaced by Asurion.

The process of being associated with Asurion is something I would suggest anyone.

Once I lost my phone, I contacted them and their customer care executives were very helpful in the whole process.

Within 3 working days I received a new phone and was extremely happy with the way they dealt with me.

I would suggest Asurion to everyone I know to secure their gadgets.