Apria Healthcare

I ordered supplies from Apria which I was told would be delivered by Monday, 10PM. Apria did not deliver the supplies I need for my negative pressure wound therapy as they promised. " You made me wait until 10 -- then you refuse to assist me.

Why should I trust a word you say going forward?

Hi could you please read the attachments below I have had so many problems trying to get my medical records

Good afternoon my name is Phyllis and McCullough-Wilson. A driver came from Apria into my driveway. I could see him through my camera. He never rang the bell. He remain in his vehicle for close to 10 minutes. I work from home.

So being that I work from home I ask Tyrone,to give me a call before delivering. As I’m Looking My camera driver decides to back up to leave out of the driveway. I rushed off a call from a customer because as I stated I work from home.

To tell the driver I just seen what he done. He starts yelling at me. Which in turn caused me to raise my voice at him. He turned around and waved his hand at me and walked off. I’m going to mail the damage product that is here in the house. Back to Missouri.

And I’m just Going to go with another company. Thank you for your time.

First of all i cant even RATE YOU. After your companys behavior today!!!!!!! May 27th today. I was told by my doctor on 26th i did not need oxygen any more. I do have a paper stating this. I called Apria on may 26th and asked and made appt time for pick up on may 27th between 9am-12noon.

NEXT MORN- i waited 9am to noon. No show. I called , not sure who it was lady- said ""oh isee 9am to noon, but it says 430 pick up. I never got a call to this. THEN i waited til 430pm. NOSHOW!!!! NO CALL!!!! I call back again.

Lady in littleton office said " were sending David in the next hour to pick it up". (But i also heard someone in back ground saying "just tell her David will be there in next hour"!!!!! Again i wait and no show!!!!

I call back 611pm - your closed!!! You wasted my whole day and had…

17 min to order supplies by phone, have tried to fill out forms to send every three mons, have tried to set up account, all have failed Why ask me to fill out information on phone and then not transfer that information for ordering. It would be easy to just fill out order on net with check marks of equipment needed, and hit enter that way your company could fire more workers who just seem to not care. !7 min wait by phone!62 min thus far this year waiting. Push 1 if your would like to talk to Art Push 2 if you want to talk to Wife push 3 if you would like to talk to Daughter push 3 if you would like to talk to Son Push 2+ if you would like to talk to twins Push 4 if you would like to talk to your self. That is the best pick!

Youi need to up date your information for putting in orders.…

Apria will not provide any invoices to customer. Credit card will be charged without any explanation/detail billing. I have tried to find information by logging into online system, but no luck finding billing information. In fact, my own account number could not be found online.

Being frustrated, I attempted to contact Customer Service who placed me on hold for 40 minutes and then couldn't answer my questions. As I was passed to third representative (Senior Billing Department) I was disconnect. No call back received.

spoke with a woman on the phone 5/1/2020 at approx. 4:24 PST I believe her name was Maria and she was extremely rude and proceeded to hang up on me without helping me at all.

This is the worst company I've have ever had to deal with... My oxygen conentrator quit working 4 days ago and have been told multiple times they will be out NOT. No matter how many times you call ! Don't use these people if its your first time for O2 they will leave you high and dry and could careless about your health.

My attorney will try again tomorrow, I can,t survive without it. Thanks Apria.

I recently purchased and received a CPAP cleaning unit from ApriaDirect, the VirtuClean 2.0. I attempted to assemble the unit, however, I discovered incongruties with the connection between the cleaning bag and the tube connneting to the claning ans sanitizing unit. I have unsucessfully attempted to solicit suppurt from Apria and the manufacturer of the machine, VurtuClean.

I have been a long term customer the Apria Heathcare for several years, but this current experience is very troubling to me and raises the question of continuing the relationsip with Apria

com. The machine is supposed to be programmed to function between 5 and 15 cm H2O of pressure but the machine does not go past 5. I have called numerous times and no one can help me, they tell me here at the local office that they do not handle travel machines, the number on the receipt and

the number on the web page diverts me back to the local office which does not handle the issue. I have spoken to other individuals and was told they would call me back but I am still waiting. This problems has been going on since June when I first attempted to use the machine.

It is now November and the issue is not resolved and when I travel I have to take the Air 10 large machine with me. I purchased a travel machine so that I do not have to carry extra luggage.

Every phone I call even corporate…

I 877-250-1793 to place a order for the new gel mask kit. I spoke with a male rep who placed the order, we went over the details, he wanted to hold while I worked out the financing. Once this went thru, he went over the order again.

I received a email stating I would start being charged for the finance. I called back spoke with a rep who at first could not find my order told me she would get a ETA and email me the tracking.

two days later 10/30 I called back spoke with Cloe who said this went to another address let me put you on hold. I told her I confirmed the address with the guy who took the order she says I can not tell you what you and him talked about.

I asked to speak to her supervisor. She put me on hold comes back 10 minutes later states she is now in a meeting and can not take…

I received a call last week from Apria saying I had a past due bill and it might be turned over to a Collections agency if not paid immediately. I called back and found it was for $8. I never received the bill because it had just been mailed a few days before and I was traveling.

They constantly try to get your Credit card for auto pay and this was just another ploy for that. Sadly, I have been using this company for 10 years for CPAP equip and it keeps getting worse. I have to take an extra blood pressure pill every time I call them.

Their overseas customer service is terrible. Back in June 2019 I ordered a new RESMED machine as I was entitled to an upgrade. They immediately started texting and calling me every other day about why I wasn't using the machine.

I told 3 different agents I…

I have been receiving equipment from Apria for close to ten years. Prior to 2016 I was insured by BCBSIL. Apria, being “in network” provider, was being paid for the equipment by the BCBSIL (80%), and I paid co-payment (20%).

In 2016 I moved to Michigan, and switched my insurance to BCBSMI. At that time I called Apria, and informed them of the change. For the next two years, Apria continued sending me supplies and I continued to pay my co-payment.

However, every time I’d call there seemed to be some sort of a confusion - Apria reps couldn’t find the correct mailing address, billing address, zip code, etc.. Occasionally Apria requested payments; I would call back and find out that they continued to bill BCBS in Illinois.

I diligently explained that they should be billing BCBC in…

Billing department is awful. You don't want to bill my insurances, stating you need this and that. I and my MD have given you everything as required by Medicare(whom I did speak with) Will be contact the FTC regarding your practices.

You need to clear any bill I have on my account NOW> #02020ASH841

Apria after 2 YEARS cannot get delivery instructions correct. Have been told to text. They refuse. Last delivery for hospice patient still waiting after 6 days. Suggest going elsewhere.

If I could give them a NEGATIVE rating I would. Customer Service in non existent!!! I've now waited 10 days for my order and there is no one to speak with. All calls go to message answering machines. It is like there are no humans who work there.

I have spent at least 2 hours on the phone listening to advertising saying how great a company they are and how important it is to speak to me………but there is no HUMAN to talk to!!! Terrible company policies that restrict customer contact!

I got an airflow mattress. Found out my insurance did not cover it. APRIA sent me a bill for $700+ dollars which I received on the 10th of August with a due date od 9/3/19. I was planning on sending the bill with a credit card about 2 weeks prior to the 3rd as I was working things out with my insurance but needed the mattress.

A few days later I get a call from my bank as I have over $400 in NSF fees! APRIA charged my card the full $700+ dollars on 8/12/19! I called APRIA and told them to refund my bank account and gave them another credit card.

They have yet to credit my bank and yet CHARGED MY CREDIT CARD! So now I have paid for the mattress twice! They are impossible to talk with as they do NOT SPEAK ENGLISH! You cannot talk to anyone in the US.

All calls go to the foreign help…

well if I could give you negative stars I would , worst experience I have ever had in trying to get a portable concentrator for my 80 year old mother who needs one because she is still very active and still is out doing her thing in the community , she still drives and takes herself to doctor appointments and is out with her friends all the time , this all started when she was released from the hospital after surgery and

the doctor put her on oxygen because she has COPD and never smoked a day in her life!!!! We where told to contact Apria for oxygen and to get a concentrator for her needs, well they brought the concentrator with this huge green metal tanks for her to lift up and fill for 4 hrs if she needed to go out away from home .

nothing heard from Apria so I called them back ... 00.…

I tried ordering a knee scooter as recommended by my healthcare provider and it was the worst experience I have ever had. If I ever need any walking device to help me and this company is the only place to get it I would rather crawl then deal with them.

They have refused my request even though I have two insurances and the customer service is the rudest I have ever dealt with. They even hung up when my healthcare provider called to give an authorization. They are the rudest people that you ever have to deal with over the phone and even hung up on my healthcare provider when giving an authorization.

I was transferred to over 25 different people and got a different answer from almost every single one from local branches to the corporate office. Please don't waste your time with this…

We have been trying to get a oxygen concentrator for an existing customer being discharged from our hospital for four days. I have been placed on hold for over 30 minutes then disconnected. Our other Case Managers and physicians have had the same experience.

As I am writing this, I am on hold for 30 minutes waiting for the processing department to pick up the phone. This has been the most frustrating experience. It has also delayed patient's discharge by four days. This is very unacceptable.

I don't think Apria should have any stars. If I could, I would give a negative star rating.

please tell me how to…

Unresponsive by phone and email, getting conflicting information every time I talk to Apria personnel. Apria making no effort to work with doctors office regarding documentation. They do no sending faxes as promised. They are unresponsive and negligent regarding CPAP equipment

Patient Name Malvin Tamai Spouse Georgiann Tamai Rate Experience Negative 5

Two complaints (1) the initial contact rep does not represent the best of your company and (2) some one need to review page 5 of 5 of AOB1.

I received a letter AOB1 which according to your rep is an agreement for use of your equipment to bill my insurances.(See Page 5 of 5 on AOB1) Your letter states conditions for use and billing of equipment, however, page 5 of 5 merely states method of payment and does not refer to any of the contents of your letter with regard to billing of insurance. I told the initial rep that I would not give financial information until I saw an EOB and a Statement for Services. She said just sign it so we can bill the insurance. If this is the kind of attitude and service you provide I…

My mother needed medical equipment, and I was told a credit card had to be on file. She had no credit cards, so I gave them my Discover Card for their file. I told them I was on her Representative Payee Account, and paid her bills by check.

I noticed that Apria was very slack concerning sending the bills on time. I would pay the bill when received, but Apria would also bill my Discover Card. On 4/12/2019, I brought this to the attention of a billing Supervisor who promised to make a note on the account NOT to bill MY Discover Card, as I paid my mother's bills by check.

My mother died on 6/15/2019, and I promptly notified Apria that same day to pick up the equipment.

However, I noticed that on my Discover bill, that Apria had billed my Discover Card and I had paid by check out of my…

Apria had brought out a unit that in less than a month have failed we had called and talk to you then at Apria got no help there they refused to bring out any oxygen tanks after their unit failed and we had to use the tanks that we had on hand.

They had told us that the driver would not be in this area until Thursday Thursday however was a holiday we recalled them on Friday they said due to earthquakes they were not refilling any tanks called again on Saturday and was told that the driver would not be out until Thursday again so that was another whole week and with the earthquake that were over two-and-a-half 3 hours away that if we needed to leave the house we would have to figure out how to get a 3-3 and

1/2 foot tank with a wheelchair and other medical supplies into the vehicle which…

96 on 7/22/2019 without my authorization. I was not contacted to make payment arrangements, while my new insurance updates. I am no longer working due disability sustained while in the military. I'm on a strict budget until I receive disability.

This amount of money debited has cost me financially. Why wasn't I contacted and given the option to make paymeny arrangements until Medicaid coverage begins? Please assist with refunding the full amount.

6-5-19 - Received recorded callthat you were going to perform maint on my Invocare Protector #2 on 6-12-19. Immediately called the Sharon Hill scheduling group and said fine, but you must be here before 4pm. They said they would call before 10 that morning, and if not they gave us a number to call.

At 10:30 that morning there was no call so we called the number given.. It tool a long time to get through. The gentleman said all was under control and the maint man will be here before 4... We finally had to leave at 4:30..

Later that evening, I checked the answering machine . There were 2 messages: ''It is now 5:52" . Apparently he was on site, but we were not. The exact thing has happened for the past 3 years.. We have received NO calls since 6-12. Richard L.

Ott , ZIP Code 19466-5848.…

6-5-19 - Received recorded call you were going to perform maint on my Invocare Protector #2 on Wed 6-12-2019. I immediately called the Sharon Hill Scheduling Group and informed them that your visit had to be made BEFORE 4 PM since we go to our Community Dining Room at that time.

Your group said they would take care of that. If we received no call on 6-12 before 10AM we were to call 855-613-8306. On 6-12 we received no call by 10AM. I called the number given to me and waited many minutes for an answer.

I informed the gentleman that the maintenance man gad to be there by 4PM, as i did the week before. He informed me that all is under control. I waited until 4:30 to meet with friends for dinner. I and my spouse arrived back at the flat at 7PM.

There were 2 messages on the answering…

My name is Gerald Kinzie. I have received another bill from State Collections in Wisconsin I paid after a dispute over a year ago in the amount of $107.42. I contacted that office and gave them the information. I can't believe I am being targeted again. Why are you doing this again. This was settled over a year ago. I should just call the VA STATE CORPORATION COMMISSION.

Account #53785975

Just received a telephone call from Apria Healthcare saying I had a balance owed on something that I did not accept. I refused the item and signed a paper to that effect. I bought my own Phillips Resporonics compressor and have my receipt to prove it.

Apria Healthcare has got many problems and I will never deal with them. On a scale of 1-5, the rating is closer to a -10. I will never recommend them to anyone.

Apria withdrew payment from old MasterCard on file after I reported "DO NOT USE OLD DEBIT CARD". I have new updated debit card. Apia withdrew the funds causing an "OVERDRAFT" fee. We are requesting a refund of withdrawal and overdraft fee.

Everyone I talk to are Philappino and DO NOT SPEAK GOOD ENGLISH. They say NO WORRIES". I am worried. Refund us for your MISTAKE, not ours. 05-01-2019

the walker d oesn;t lock all the way and seems loose on one side..Not a complaint just finding out what to do .I feel unsafe when I stand or sit.

My wife, Jun Ma, had extensive cancer surgery at MD Anderson in Houston this past summerer (June 2018). We live in Oklahoma but needed to remain in Houston 4 months. It seems when the hospital and Apria set an account, claims were submitted to BCBSTX, rather than our provider BCBSOK.

We were told at the time that insurance would cover cost 100%, as we had met our out-of-pocket expense for the year. We did not hear from Apria until near the end of 2018, billing us for services in July of 2018.

I have been told many possible reasons for the mix up: claims should have been filed with BCBSOK , not BCBSTX, claims may have had wrong code number, claim was not pre-autherized, etc. Each time I have tried to communicate these possible errors, Apria and BCBSOK seem to be understanding but nothing…

I had done some research on portable versus house concentrators, I used one for travel, and I fell in love with it it was quieter and easier to use. I had spoken to Apria personnel if I could replace the household one with the portable and if there would be any extra expenses, their answer was it shouldn't change and

now I am receiving bills for the new portable after they took the house concentrator and I have to pay for the next 36 months all over again if they would have told me this from the beginning I would have not changed from a household concentrated to a portable. Now I don't have a choice I have to pay monthly which creates a burden, and if I was to change back to the household concentrator I would still have to pay another 36 months this is I'm not good practice for people who…

I have had nothing but headaches using Apria. I chose to stop using Apria and per a phone call in November 2018 I was assured all was cleared I paid the last bill.

Now it is April 2019 and I am receiving another bill. There billing is backed up beyond repair. It takes months to get an answer and then it is still not a correct answer.

Their customer service is offshore in the Philippines where you can't get a straight answer or reach the same department let alone speak with the same person to get a straight answer. Horrific service all round.

The inability of your Customer Service department to know what information is needed when a customer requests a CPAP compliance report.

It took 2 days and speaking with 4 agents before I got someone who knew what was required, i.e., model, model number, serial number. I was ready on my first call to provide all the CPAP machine information. The first agent never asked. Finally, someone realized it was an "OLD" machine. I could have told them this fact on the first phone call. You obviously have a lack of customer service training and an inability to communicate your information needs from your customers.

If you had competition, they'd eat your lunch.

I have tried everything why does it take so long to get oxygen delivery. last order was suppose to be delivered 3/28/ 19 received phone call at 9:00PM that it would not be hear would be here Fri. the 29th. Called Fri.

morning they said would be delivered between 5:30 and 8:30. I called at 9PM they said would not be delivered until Monday or Tuesday. this is crazy. How do you stay in business. I would like someone to explain why every oxygen order is this way.

Thank You Robert Mace (708) 717-9237

CPAP machine order cancellation error 1, Dr. Mehran Farid-Moayer placed an order for ResMed CPAP with efficacy date recorder, Heated humikdifier with heater tubing and PAP interface etc. on March 25, 2019. 2, I emailed a CPAP return receipt on the morning of March 29, 2019.

3, On the afternoon of March 29, 2019 I was told by your Machine Department that; a, Wait for return receipt. b, a minute later my order was cancelled. c, after my complaint on the phone, I was told that the order is reactivated.

d), wait for another 5 days for pick up. 4, I complain that; 1) The delay of pick up of order time. 2) The wrong cancellation of order. 5, I also complain that 4 years ago your company failed to fulfill my order sent by Dr.

Mehran Farid-Moayer (Pacific Pulmonary delivered the CPAP machine…

I purchased a Resmed Airsence 10 cpap machine from Apria in April 2014. 29 for the humidifier, that is supposed to be included with the machine. 90. 00. They are ripping people off and there billing is impossible to read.

Reporting them to the BBB next. The insurance code for this machine is E0601. 42 per month. I guess they like to keep you confused as to what you are being billed for. I will never deal with them again.

My husband ws a patient at Wynscape Rehabalition company. They order equipment from Apria for my husband rehab at home. Namely, a hospital bed and a lift to get him out of bed. the delivery was ok. They proclaimed they did not have the matteress that was ordered.

They called to let me know that they was brin ging a replacement. They said as soon as they find the matteress that was ordered they would bring it out. That never happened. They would call and give a date they would deliver it, but it was never delivered.

My husband was taken back to the hospital and released heir equipment on Hospice. The hospic staff called to let them know they were bringing in their equipment and ask if they would be able to pick utheir equipmentp theirs.

I also called and ask them if they would be able to…

I am a Kaiser Permanente member. In November I received a new CPAP machine. It failed. Monday am I called and was told that the local Redmond, WA office was busy and had no one who could see me all week but that someone would call me that day. No one called.

Tuesday I called and after twenty minutes on the phone the representative advised me that the the Redmond office opinion was that they were entitled 48 hours to respond. No call on tuesday. Wednesday afternoon called again phone rep was unable to get through to Redmond.

Offered to let me speak to a supervisor. Waited over ten minutes on hold for the supervisor. Rep then comes back on line saying supervisor is speaking to Redmond, confirmed my phone number and said I would be contacted. No one called.

Learned that the Redmond, WA…

Have been trying to get replacement supplies for over a month, called 5 to 6 times to get different answers and the runaround, asked to speak to supervisor, was told unavailable but would call me back, no call. I am very disgusted and if you are not going to deliver as you said, I will be asking for a new company to supply.

I had this company in CO for tens or more I moved to CA I called apria for oxygen they gave it to me , but then told me my insurance is not same like CO so I had to find my own company , new here I don't know how got help where I could , they want their stuff back or pay I have money I know they could help with that so

my stuff was pick up Dec. 20, 2018 I have no oxygen

For the last 4months I had first a c pap, and then a bi pap unit. Thy did not work for me. I have been a c pap user for twenty years successfully. My existing unit broke which caused me to get another sleep study, and pursue a new unit.

I went six times to Apria in Elmsford New York, and dealt with Gene Santiago. Although he tried to make it work I tried 5 different masks. I heard every excuse in the world, and told after that I was putting the mask on wrong. ( Really ).

The end result was to return both units. Question: Who is responsible if I should die in my sleep? I would like someone from Apria to contact me to give me an alternative. Anthony Liccardi cell # 914-522-5677- Home 845-429-2689.

I was with this company years ago. Had to change from the company I was with back to Apria. My doctors office and I have been so stressed out over trying to get equipment. The company had been faxed all scripts and patients needs.

I Was transferred from person to person and told different things each time. Then told scripts weren't sent but magically appeared! Ask for manager and he sent me to wrong dept in stead of dealing with the issue on hand!

Once this is done being set up. I will be looking for another company. I am having this issue now I can only image whats to come! All I hear are nothing but complaints about Apria. This company is managed horribly!

I am busy caring for my child on a ventilator. I should not have to deal with such incompetence. Don't contact me just reevaluate…

Have a T-12 spinia bifidia daughter. Been waiting all month for a replacement with alternating pressure mattress. Her old one went flat. She has Blue Cross, Medicare and Ga Medicare. Bad wounds on butt, feet and legs. Been getting a lot of words like rapid response, etc.

now critical is the word now. Was told today Blue Cross was now the hold up, as they needed more info. Called Blue Crossand everything is good for them. They called you and was told info was received (how I don’t know because I left message with wound center that we go to every 2-3 weeks at Emory and they were closed 15 min before) bed, and

mattress are approved but I can deal with a broken bed as long as I could get the mattress. Are you a company of words only??? She has been sleeping on a $18 air mattress from a…

"I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs.

Then they say it's OK now and I will get a call to confirm order status. Order is under"validation". No call ever takes place.

Then I call back and am told the documents are still insufficient.

This loop was repeated five (5) times since August !

I finally went to the doctor's office, and personally checked that Apria's requirements were met and docs faxed. This still did not solve the problem!

I finally asked for a supervisor. None available... Was told one would call back. Did not happen...

Never seen anything like this. Third world level of competence and…

We have dealt with this company for over a month. Every time you call there is a different story. We were suppose to have a delivery of a portable, travel unit and they say they will deliver and then they say they do not have equipment.

We have waited as much as 3 days for this company and they do not care about their customers. They have left tanks here that I cannot get picked up. I have asked for a manager to no avail. DO NOT use this company for a loved one.

They are not customer oriented and they do not care. It is hard to speak to customer service because their English is bad and you cannot understand them. I tried to find out what my insurance and myself were being billed and after 45 minutes on the phone, I still do not know.

After a month of this nonsense, I have to find…

My previous company ceased its New Mexican operations, and I was forced to choose Apria. Since then orders have NEVER been properly fulfilled. Requested items are continually being sent or are incompatible with my machine. One order was never sent, but I'm sure the insurance was billed and subsidizes your continuing mistakes.

There is only so much I can do other than bring said CPAP machine to the Apria office which is a 150-mile round trip. I have so many incompatible hoses in my bedroom it looks like a snake pit. Items never requested have sent on three consequitive occasions, and, of course my patience has snapped.

I have contacted your Santa Fe rep several times with less than satisfactory results and know of no other choice than to move out of state where I can deal with a company…

Because of very very very poor service... when cpap machine finally reached me, I opened it up, did not take it out. Taped it right back up and drove it down the mountain and returned it at 12310 WorldTrade Center Dr, San Diego, calif.

I told them I was done, I was not going to take their machine and I was going with another company. This was Dec 2017. but, I can't say the same for the folks I meet on the phone!! 50 for things that go with the CPAP that need to be replaced!

I have spent countless HOURS on the phone with Apria, usually in other countries, trying to tell them that I do not owe this money. Sorry to say that I have started screaming on these calls as I don't get anywhere!!!!

50 had been taken from me, somehow. I was delighted. But quess what! Now I am being billed by mail.…