Jennifer
Food was cold , bread was soggy, no sauce was on chicken sandwiches
Applebees is experiencing systemic issues across multiple locations with extremely long wait times, poor food quality (cold, burnt, undercooked items), and inattentive service. Management appears ineffective at addressing customer concerns, and staff professionalism is frequently criticized. Many customers indicate they will not return.
Common Issues
Food was cold , bread was soggy, no sauce was on chicken sandwiches
We have been to Applebee's our last time.
Tonight we went to Applebee's in Suffolk VA.
We have had issues in the past with this restaurant but I had received a gift card at Christmas and wanted to use it.
First, the man that came to our table told us they were short of help.....
So, I thought here we go again.
My husband,granddaughter, and I tried to be patient.
The manger took our drink order and our meal order.
We thought that may help.
So we waited and waited patiently.
35 minutes later we were brought out meals.
I had asked for a slice of lemon....
3 times....seemed a small thing to ask for.....
I got it on the third try.
Drinks, yes we needed refills....we finally got them.
But,all to long of a wait!
There were very few people in the restaurant.
So, we thought this…
I had lunch at Applebee’s 4721 Consumer a Drive US Hwy 9 Howell NJ 07728 check #:9667-908058 there were 5 of us had to wait 10 minutes to get served waitress standing around there were only 3 tables with people, we ordered Waited a 1/2 hour for our food half way through our meal the waitress came over with the checks after we were finished no one asked if wanted dessert then the manager came over and said brownies are on Applebee’s and we said no thank you.
I heard from numerous people this Applebee’s has the worst waitress service in the area.
That will my last visit there, should of went to IHOP next door or Panera Bread
Order Chickem and shrimp.
Did not receive it.
This is the 3rd time my order wasn’t correct at this restaurant.
Are all the employees including the manager or drugs????
Had the worst exp at callaway florida applebees.
I came in at 9 o clock and they dont close til 10 i was told by the manager donna due to it being busy she had already called last call.
I told her but you dont close til 10 she said in a very nasty tone well things are diffrent now that im here we close when i say we close.
Something needs to be done about this womens attitude.
I have never experienced anything like it in my life.
I grew up in the midwest and have eaten lots of beef.
Stopped by applebees on w. colfax (lakewood) - holy crap.
The 'meat' could not have been beef.
Just an odd flavor, and I'm not sure I want to know what it was.
Long Island iced tea was extremely weak, and the kitchen felt I'd want 2 cups of sour cream on my 1 cup of mashed potatoes.
And we had to suffer thru fairly loud hip-hop. y e a h ... probably NEVER going back. ever.
Order Chickem and shrimp.
Did not receive it.
This is the 3rd time my order wasn’t correct at this restaurant.
Are all the employees including the manager or drugs????
Just went to my Applebee’s yesterday.
I asked for a brewtus beer I was told there not available any more 16or 30 oz only Are you kidding me The Brewtus is your namesake Are you going full IHOP IHOB Promoting more alcohol is not a good business model Bring the Brewtus back to Tucson
My friend and I ate at Applebees, east Madison, Wisconsin today around 1:30.
The service was really poor.
Our waitress never came back to refill our drinks or see if we needed anything else.
We had to ask the hostess.
Then when we got our bill, we asked for change for a $20.
She never came back with that either.
The restaurant was not that busy so there was no reason she couldn't have came back to check on us.
We won't be going back!!
I called in three times in the past two weeks and ordered to Blondies desserts the first time I was backing out of my parking spot and the lady Ran after me because she forgot my sauce that goes on my blondies the last two times including yesterday I get home and find out my Blondie sauce isn't in there for the second time this week.
Posh yesterday when I gave the gentleman $20 bill in my bill was 1358 he gave me $6 and said thank you and I asked him where my $0.
42 was when I came back and spoke to the manager I mentioned that he didn't make an effort to give it back to me either great.
I'm sorry if I want to give someone a tip I will give it to them I don't expect him to keep my change without asking he gave me my money back $6 only and walked away Plus I had to have him wait on me…
We went to the store in madison Alabama this past Tuesday and it was disgusting.
The aisles had food and napkins all over them and ohh watched someone drop a fork and just kick it under the table.
There were old chips and old napkins under our table so every time we moved our feet it crunched.
I also saw a manager talk very negatively to an employee very loudly in front of a bunch of customers.
Nobody should be put through that.
After we saw that we just walked out.
Asked for the managers name and was told it was Rick.
MY WIFE AND I ATE AT THE RESTAURANT IN ROME GA ON 6/11/2019 AROUND 5:30 PM VERY FEW CUSTOMERS IN THE STORE AT THE TIME.
I ORDERED A GRILL CHICKEN AND BACON SANDWICK AND MY WIFE ORDERED AN CHICKEN DISH.
IT TOOK OVER 20 MINUTES TO GET OUR FOOD.
THE CHICKEN SANDWICH WAS SO BLAND AND NOT VERY GOOD.
MY WIFE'S CHICKEN DISH WAS LIKE SOMEONE WAS SERVING HER A CHILD'S DISH.
MY TOTAL BILL WAS $ 29 FOR SUCH POOR QUALITY OF FOOD.
I GOT UP AND PASSED BY THE KITCHEN AND LOOKED IN AND THE FLOOR IT WAS SO DIRTY WITH TRASH IT MADE ME NOT WAS TO COME BACK AGAIN.
WHAT HAS HAPPENED TO THIS STORE WE USED TO ENJOY GOING AND HAD GREAT FOOD AT REASONABLE PRICES.
Applebees--Brunswick Ohio
On 6/11/2019 my wife and I stopped in to have your t.v advertised 10.
99 loaded chicken fajitas.the server advised us they do not do the national add.
the dinner would be 12 .
99 for the item. if we wanted the loaded chicken fajitas it would be 13.
99.
their menu. shows the loaded item to be 12.
99 in black and white.
what goes ---seems like your tv add----your menu---and the server info is all crap..
my check number is 9874-659697- 8 pm ---server kristen.
we eat out about 3 to 4 times a week.
IT seems no one at the store cared ''thank myou about the questions we presented.. we got hosed on this purchase but it will be far and in between before we purchase applebees again.
thank you Gene bentkowski
4402380026
.
Cool food and unprofessional by managers and Dublin Georgia
The bartender Ross at Daytona Applebee's has been great this past couple years.
He had a death in the family and was confronted by his general manager basically saying it wasn't okay to be upset about his aunt passing.
I was discusted.
Ross came in to work ready to work as always but simply asked for the night off.
His rude general manager told him to basically man up and do his job.
Daytona store 135
My friend and I went to Applebee's on Sat.
June 8.
We ordered a plate of nacho's.
After ordering the waiter came back out to tell us they have no cheese.
What restaurant doesn't have cheese??
So we told the waiter we will have queso on top.
We were told we couldn't have that either as nacho's was taken out of the computer.
So we left and went to Buffalo Wild Wings.
We will have to scratch this place off our list.
This Applebee's is in West Bend, Wi
UNHAPPY CUSTOMER
Order online once again when I get here they have no knowledge of the order online and this time the customer service is great why she's trying to figure it out but yet I have to wait another 20 minutes for my meals I think it's totally ridiculous if my mom didn't like the food I would never come back
I went to Apple bees and requested and my children's father an employee there to get my daughter's social security card and I was polite and respectful in manner and the employee James Harston assaulted me by pushing me towards the door upon this incident your Dyersburg general manager sherry Cox shoved me and said to get out now not once did I raise my voice or become unruly including the fact the Dyersburg district manager then pushed me and told me to leave the police was called by me and them I have been very upset about how I was treated and how your management reacted toward me as an individual I am asking I to roll back your video cameras because not only am I going to pursue criminal charges but I am also thinking pursuing a civil suit about how I was treated upon entering this…
Tonight I took my mom to Applebee’s- sorry to say!!
This is the 2nd time in about 6 weeks that I went for dinner, and both times my mashed potatoes were cold.
Not like room temp but cold out of the refrigerator.
The staff come by and I said my potatoes are cold and this is the 2nd time this has happened.
I was told yeah we get busy on the weekends so the cooks make really big batches and sometimes this happens.
WHAT????
Really??
The manager comes over and apologizes, brings me ridiculously HOT potatoes out of the microwave, super nuked!!
I am done with Applebee’s they have went straight down hill the last couple years but my last 2 visits were really bad!
Your website shows happy hour 7 days a week!!
They charged me full price for 2 glasses of wine and spinach and artichoke dip full price!!!
Horrible customer service!!
I am a regular at Applebee’s but not sure if I wanna go back there!!
Hello, My son and I had dinner at the location in Huntsville AL. on South Memorial Parkway.
The service was slow and the food was poor.
The sizzling chicken fajita skillet that I ordered was not sizzling when delivered to my table and was sent back to the kitchen.
The flavor of the food was not seasoned and the chicken was over cooked by the time the skilling returned to my table.
The silverware was dirty and I requested disposable silverware.
I visited this same location one time within the past 2 weeks and the silverware was again dirty.
I asked for clean silverware and hot water.
My experience with this location has not been good.
I will not be visiting the chain for quite some time.
Kind Regards, Tamekia Montgomery (256) 527-5299
In Jan 2019 we ordered thru the drive thru with our App.
When we arrived at Applebees on Meijer Dr we went to the drive up section.
We waited and waited, after 1 hour, we called to find out where our food was!
Manager (he said he was the Manager) came out an apologized stating that the kitchen was backed up.
On our next order they would give us a 50% off.
We noticed that there were only four cars in the parking lot!!!
Which we took pictures of!
Two week later we returned and mentioned the previous offer, we were told that there was no record of it and that they could only give us a free appetizer!
On May 31, we decided to give them another try!!!
Bad idea!!!!
Seven of us went to the same Applebbes and were seated.
There were only 7 other tables that had people in them!
We…
My wife and I went to the restaurant on state road 312 in Saint Augustine, Florida on June 4 Unfortunately we had a very bad experience with the food ( steak fajita) with the meet was real raw with blood in it , we asked that the plate to be exchanged, instead the meat was microwaved with made it so rubbery we couldn’t chew and eat it It was a very disappointing experience
I give this place a big fat zero!
Ok..my baked potato was raw..when they took it back to replace it..the ribs got cold and the brocoli..
I dont know why I even came here..
I here horror stories about this place..salmanella in the salad..
Ramsey Gordon would have a field day in here.
The manager Sue came after coming over two or three times offered to pay for my entree.
I had already lost my whole appetite!
Oh and they didnt serve anything I drank..
My boyfriend and I went into the Applebee's in Savoy, Illinois the last 2 Friday nights and both nights were extremely disappointing.
The first night we went in about 10pm the bartender was pleasant but the manager was a different story.
I didn't even realize he was management, I honestly thought he was a drunk customer due to how hateful he was being.
The second Friday that we were there the food was a complete disappointment.
I had a southwestern salad I asked for my steak to be medium it was well over well done and the salad was looking like it wasn't exactly fresh.
My boyfriend had the chicken fajitas he tried to get sour cream but they were out, the chicken was pretty much burnt, and the rice, cheese etc. also wasn't looking to be the best either.
Other than the bartender…