Aldi

shocking Customer service by store manager (Arpan).

On 26/01/15 I bought two packs of kingston pride mangoes and upon consuming the first pack which was not to acceptable standard, I decided to return the second unwrapped pack.

When I went to the Holt / Kippax store in ACT to return the item, I was served by the store manager (Arpun) who was very rude, arrogant and disrespectful.

In a yelling rude tone he told me that this pack will go in the bin and that I shouldn't have bought it if it was to be returned later.

He was very harsh with his choice of words and started mumbling whilst punching hard on the register keys to the point of being abusive.

I really didn't expect this appaulling customer service from the store manager.

Very disappointed and you guys have lost a long loyal…

I am upset and disgusted. visited Aldi store in gamble road in Portsmouth to purchase a singer sewing machine this morning 22nd January only to be told that they had sold out however when I asked a member of Aldi staff (MANGER) how many they had had delivered to store the reply was ONE, after viewing it in your flyer I think it is disgusting that there was insufficient amount of this product delivered to the only store in Portsmouth City, I should like to receive feed back about why only one machine was delivered to the store.

Disillusioned Aldi customer.

I use the store in Drove Road, Swindon.

Since the store has been opened it has gradually been going down hill regarding the availability of goodsthat should be available for sale.

Whatever time to go shopping the shelves are never fully stocked.

I last went shopping yesterday at 3.

00pm The vegetable racks were only about one third stocked, fruit not much better.

Both of the types of filter coffee I use was unable (also last week unavailable), No marmite, no porridge oats, no large sausages just to name a few items I couldn't purchase.

When the store opened there used to be a delivery first thing in the morning so if you went shopping about 9am you were well catered for however this is not now the case.

The deliveries are now later and seem to deliver whatever there is left from the…

I have been an Aldi fan for a long time.

However, while in this store on Friday April 4th, I noticed the line was unusually long, which, it usually is.

I then noticed that a female cashier (wearing a wrist brace) had opened up another register, I assumed to relieve the giant line forming in the only other lane.

So I got out of line, losing my spot, as well as a few other customers did and went over.

So, after a couple of minutes of standing in line, she rings up two people in front of me and out of nowhere, steps from behind the counter and slaps a “lane closed” sign down on the counter.

Me and the other customers behind me are shocked!

I say to the cashier “your lane is closed, maam?” and she ignores me.

So I thought maybe she didn’t hear me, so I say…

I have been an ALDI customer for many tears and I am getting very frustrated about the OUT OF STOCK items we shop for almost every week.

The Waukesha, WI store has been out of srock of Canned dog foor for more than a month now.

Chaucer dark chocolate is out off and on for a month now.

Low fat cottage cheese is out off and on also.

If I have to finish our shopping at Walmart or Woodamans in Waukesha I might just as well do all of our shopping at one of these stores and save time.

These stores are never if ever out of what we buy weekly.

It is just a waste of my time to have to run to more stores to finish shopping.

There other tihings that just don’t come to mind that your store has been out of.

I don’t know if this is poor management at the store or if something else is…

Hi myself and my partner went and done some shopping at aldi stores in baguley wythenshawe Manchester.

We purchased a pack of sausages and they do not go out of date untill 04/04/2014 they are butchers select sausages.

We have opened the packet and the smell Is horrendous.

They are in bearable to cook and eat.

Like they have been off for months on end.

We see this as money wasted and a trip to the stores has been wasted.

We love aldi stores and have always used aldi since the day it opened close by.

We feel very disappointed in this and it is questioning our thoughts on wanting to continue shopping their if we feel that this is going to happen again.

I am a 47 year old male and attended the Aldi store on Saturday 29th March at Sheerness- on- sea in Kent.

About 2 minutes after entering the store I was approached by a plain clothes security man who showed me his SIA badge.

He asked me to remove my hood from over my head, I asked “why” he replied, “it’s the law”.

I asked him, “show me under what law that I cannot wear my hood up in your store” I further went onto say I have recently had deep tissue massage to my right side of my neck and I needed to keep this area warm hence why my hood was up.

The security person continues to say. “It’s law” but could not produce any documents in writing in law saying wearing your hood up in Aldi is not allowed.

He went onto saying, ”…

sir my grand son got me this vice for my birthday he got it on friday when he was shoping with is mum so i opend it to day great just what i need as iam sat in my weelchair it suddenly came to me that it was broken so i have taken it back to swap for one that is ok.i then was tould no reciet no swap so i asked is mum it was with the rest of her shoping reciet and as gone now as this is marked workzone and have not seen this brand on sale any were els in grimsby so is ther any chance you can change this vice thanks for any help with this

I would like to inform who ever it may concern that I reported your store to the newspaper of Bristol as well as reporting your store manager to the labor department the about the treatment of your employees in front of customers.

I will not rest until this matter is situated.

I am currently calling the Better Bureau as well.

I am a loyal customer in that area and I am completely dissatisfied with the store and will be looking to take higher action if this is not taken care of immediately.

I was given a K-fee machine for Mother’s Day last year.

Since then, you seemed to have less variety of Expressi capsules and I love the lesser strength i.e. strength 4, 5, 6 but not usually stronger than that.

My favourite was strength 5 green Perugia and Decaffi strength 2. I have checked out your stores at Gosford and Wyoming and they seem to supply Expressi valletta strength 6 and decaffi strength 7, and good reliable Chai latte – thank goodness for that.

I am running out of my previous supply of Ferra- S 3, tauro – S5. Kindly advise why the change and the less variety of capsules for your own brand machine!!

Can I go to another store for the old supply of capsules.

We have been to Aldi several times over the past few weeks and found the products that we bought very good.

We have had some of their meat joints which were very nice, but we cooked a Rolled Lamb joint a couple of weeks ago and we could not eat it was a very big disappointment as we had to have a Sunday dinner but no meat.

Hello, as we are on a budget, as many other people are, that’s why we shopped at Aldi, purchased these ham trimming for lunchboxes for my kids.

I thought they would be on par to Icelands Ham ends.

Oh my god how can you possibly sell these, they are not fit for sale!

They taste like you are chewing rubber, they are disgusting.

I am a family of six and everyone said the same.

There not even trimmings they are tough round pieces of rubber.

You’ve let me down Aldi.

Wont be buying these again.

Ime £1.

65 worse off now.

I was starting to bag my food which I have done sine they opened.

I do shopping for 3 different people so it was all in section.

I started bagging my items, after bagging two bags.

The deputy manager started saying but it in the if you don’t no then the staff need more training, repeating herself.

I was not aware that I had to do this.

So I said just one moment but I need to sort this stuff out.

She started scanning the food even fasting pushing and putting it all on top of each other.

Then pushed all the food in the trolley on top of all different items.

I had eggs cakes etc.

I totally get now that this is how your system works.

But she didn’t ask me or explain this she was very rude with her deliver and aggressive,. which then made me defensive as other customers just looked…

I visited my local Aldi store today in Halifax, did my shopping and got to the till.

There were a couple of customers in front of me and we were all held up due to the fact the staff member at the till was having a (very loud) conversation to another colleague about swapping shifts.

Totally ignoring the fact that he was serving a lady who was waiting to pay for her items!

He made no attempt to apologise to her either!

I managed to finally get served whilst this member of staffs focus was still elsewhere.

Then as I was leaving, said staff member decided he’d finished serving and closed his till even though other customers had started loading their items onto the checkout!!

The customer that was after me complained to him and his reply was, I’m closing, if you wanna complain then…

I have been going to aldi in darlington on yarm road for years but have recently starting using aldi at cayterick garrison as I have moved closer to that one than the darlington branch.

I have constantly bought snackrite “salt your own” potato crisps and my family and I thoroughly enjoy them.

In the previous 2 weeks I have bought 2 packets of 10 bags in aldi and in one bag there was 6 packets with NO salt sachet in and in the other bag there has been 5 packets with no salt sachets in.

I think this is a bit ridiculous as you are definitely not getting what you pay for!!

I am very cross as I love going to aldi every week and just lately the standard has dropped and im paying for items but not receiving the goods.

About eight weeks ago we returned a pot of jam to the above store after having found what looked like a blue plaster in the jam.

We had eaten half of the jam before this was discovered, as you can imagine we felt sick. We shop at Aldi every week, so the following Friday we returned the jam and filled in a complaints form.

The assistant we spoke to offered us a replacement pot of jam which we declined but she never offered our money back.

Our name and address and phone number were taken down and we were told that it would be passed on to the area manager that day.

As I previously stated this was about eight weeks ago, could even be nine weeks, and to date we have heard nothing.

We feel that to have heard nothing regarding this matter is unacceptable, as we have been loyal…

3.

4.

2013.

To whom it concerns, I have used the above product bought from Aldi Ashton under Lyne, last season and this coming season for some of my seedlings.

Last year I had a high percentage of failures when using this product.

The plants shrivelled and died.

I tried your product again this year to see if it may have been my fault last year.

However I have had the same result.

Tomatoe plants, Cucumbers, Dahlias, marigolds and other half hardys just curl up and die when potted in this compost.

Its as though the have been poisoned with weed killer.

I have photo evidence.

I have a half bag of the compost that is still unused.

I have contacted trading standards.

Can you tell me why my plants are dying when potted in this particular brand of compost?

I made a card payment in Aldi, which was refused at checkout.

I was confused and embarrassed as I knew the account had sufficent funds to make the purchase.

I went straight to my bank, who confirmed the card payment to Aldi’s card processor Streamline Services.

The store argued the toss, so did head office.

I am told by my bank it could take up to 5 working days to get the money returned to my account.

Aldi were nothing short of rude and totally unhelpful.

They still have my money, I still have no shopping!

I have no money to shop else where, so I have 2 very hungry children.

The store involved Radford Boulevard, Nottingham.

Shame on you!

What you have done to me and my children is theft!!!

Vehicle reg NX06APY jumped a red light on Monday 18th march at 2230 on the Chester high road Wirral heading for Neston Distribution center.

The main reason for my complaint is i am only just here to send this email, i had a car full off scouts coming back from a night hike and i dropped of one of the scouts at the Gordale nursery garage where she lives.

We approached the lights and as they turned to green i was about to pull out and your wagon as detailed above came through on red at i would say doing a good 60mph, so it was lucky i stopped or you would not be receiving this email but possible details of a enquirey to the death of 5 people.

This junction is notoriouse for light jumping and i feel that the driver came down the high road with out any care for other road users. i struggled…

You have cocacoal delivered to your store, and is a fare price.

However it is put on a pallet without sorting the two diffeent cans – one is white and the other red, Invariably people often want the white can (Diet) but have to try and struggle to get at them.

It is dangerous as the cans are left almost ready toi topple over after customers endeavor to take the from the pallet.

I asked the staff to help but was told that “It is the way they come and we do not hve the time to seperate the two different brands” Want an accident and the consequences of a claim if they should say fall onto a young child !

Further your company must loose hundreds of pounds in cash all because nobody waters your plants on display.

They invariably withering after they are out on display…

Went into Aldis last week, and went to pull out a roll of sausage and came back with a hand full of raw sausage meat.

Apparently a roll of sausage meat had been broken apart, and raw meat was all over the sausages in the box in cooler.

Called an employee over to help me get all the disgusting raw meat off my hands and she just looked at me and walked away.

Left me standing there with raw pork all on my hands.

I asked another person that only brought me a paper towel to whip my hands off with, but nothing to disinfect and clean my hands with.

Awful greasy pork.

I complained to employees there, but they didn’t care and left the raw meat in the box exposed.

When I went back a week later, they had done nothing.

The raw pork was still smeared all over the sausages and box.…

my wife and i went into the aldi store in swinton and did not find what we were looking for, on our way out of the store we were stopped by the manager who basically accused us of stealing from the store, this man was rude and uncouth, and i will never set foot in your store ever again and will be telling everyone i know in this town, and you can read about it on every social site there is, his picture and name will be posted as well .i think his behavior was outrageous.

I find it demoralizing that Aldi accepts welfare credit cards, has all the equipment for processing credit payments but does not accept consumer credit cards.

I’m sure that most consumers would gladly pay a 1 or 2% premium for accepting credit cards thus invalidating Aldi’s claim that they’re not accepting credit cards to save you, the consumer, money.

If they chose a premium that represented their actual cost, the consumer would have the choice of either using their credit card and paying the premium or simply paying cash.

Personally, I believe Aldi doesn’t care what the consumer thinks.

To accentuate this point on a recent shopping trip to Aldi I chose not to play the ball and chain $.

25 shopping cart routine and instead put my groceries in a empty Aldi box.…

Hi – Does anyone know the best way to log a formal complaint to Aldi Stores?

This is regarding the Store Manager – a James – who works at the Bath Road, Reading store, though quite how he got the role of Store Manager I do not know.

I’d approached the one single checkout that was open, which had a huge queue of people.

This ‘manager’ was right by the checkout, sweating away as he lifted boxes, but didn’t take charge in opening a new till.

I asked him if he was going to open a new till – as they promise, should the queue get too long – and he snorted “Yeah, she will.” “Sorry?” “She will”. “Who?” I asked.

And in a patronising tone, with a smirk on his face, he pointed at the girl on the…

Un satisfied customer.

I shop there once every week.

I like to buy a lot of groceries in bulks most of time for my business. this is like the 4th time. the store needs to keep their stocks on hand according to my purchases and other customers purchases.

Every business needs happy satisfied Customers.

Unfortunately, this Brand NEW store is not setting their STANDARDS.

Please re-train the Manager.

When the mgr. came by the cashier not to sale to me all my purchases.

She did not even apologize.

She just said the products needed to be evenly sold to other customers according to HER ORDERS for the store. the mgr. face was not smiling but the cashier was smiling and happy faced.

Is the Store mgr. the CEO, FOUNDER, OR THE OWNER?

If not, she needs to be FIRED.

Retrained. or DEMOTED.

OR…