Airbnb

I recently utilized the AirBnB application while browsing homes, and seeking permanent residence for a job relocation. The application provided me with a quaint home jn a somewhat rough and urban area. However, I looked past all of this and still tried to put forth the effort to settle down and enjoy the Air BnB residence. Unfortunately, the residence would turnout to have many significant flaws, and these flaws make it non-compliant with its ad on Air BnB.

First, the major flaw was that the kitchen oven was broken AND the kitchen was shared by all guests, which included six people. Second, the residence did not contain internet and cable, which I approached the host about twice. The first time I thought that the service had experienced an outage. The second time I inquires about it, and…

They say the hosts are covered by their Airbnb insurance if a guest damages property. Not true they only pay half the claim if they pay anything at all. I’m a co-host so I know!

We had to miss one night of a three night reservation due to extenuating circumstances (our flight was cancelled at the last minute, from SC to CT, not directly related to hurricanes which airbnb's extenuating circumstances policy excludes as neither SC nor CT were impacted by a hurricane at that time or since) and the host ignored our request for an accommodation for the missed night.

We have been outstanding customers of airbnb since 2014, before the host was even a host, and yet airbnb stands by their policy that it is up to the host whether or not to grant a refund. Airbnb should at the very least give us an equivalent voucher at airbnb for future use if they refuse to over-ride the host who is unwilling to give up an unearned night.

Their customer service chat/social media and email…

Hi I have been a host with AirBNB for 4 years and run a quality service. A couple of nights ago just prior to midnight a booking for the next day request came to my inbox. I was very tired and we were unable to accept the booking and instead of hitting decline I hit the accept button. When I realized I had made an error I immediately informed the guest that it was an error and our room was unavailable.

Because the time had gone past midnight neither the guest nor us were allowed to cancel as it was into the day of their arrival. I informed AirBNB what had happened and the booking had to be cancelled and a refund issued to the guest.

Well, your customer assistance people showed me no respect or compassion and has imposed a $77 penalty against us.

Are AirBNB that greedy for money that you…