AIG logo

AIG

2.7
89 complaints

Address

70 Pine Street, 180 Maiden Lane, New York, NY 10038, New York, NY, 10038

AIG customers report severe issues with unresponsive claims departments, excessive processing delays (often months), and poor communication with no callbacks. Common problems include repeated document requests, claim denials on valid travel/life insurance claims, inability to reach supervisors, and payments sent to wrong addresses or never received. Customer service is consistently described as unhelpful, rude, and unprofessional.

Generated about 5 hours ago

Common Issues

45% (40)
no responseno call backcan't reach
40% (36)
months waiting7-10 daysforever
30% (27)
claim deniedrejectedasking for documents
35% (31)
worst companyhorrible servicerude
20% (18)
check never receivedwrong addressno refund

Complaints

AIG logo

Darryl J Williams

Jan 5, 2019
0

I am a disabled Veteran whom (during the month of April, had undergone a culmination of back surgery and fusion procedures. When purchasing my tickets, I purchased the insurance policy in the case that the complication would prevent me from attending my Mother's 75th Birthday in November.

Lo and behold, while being under consult for surgical problems with the Neurology Department at the VA Medical Center in Portland, Oregon, was totally contradictory from the lists of medical conditions listed on the online AIG complaint form. To put it colloquially, "There was not a listing for surgery let alone surgical complications, so I had to put it under the umbrella of sickness.

To make matters worse, I received an email from a worker who for whatever reason can seem to answer nor respond to…

AIG logo

Betty Kramer

Dec 11, 2018
0

I will never try to attempt to do business with AIG again, ever

I tried to cancel a life insurance annuity policy 2 days after the agent came to my house and suckered me into getting it. I tried checking online but there was no record of the policy. I called the agent to cancel the policy. He said to wait until I received the policy in the mail then call and cancel. I waited 2 weeks for the information in the mail. I called the day it was received. Again, there was a lot of web searching before anyone could find the policy. I was then told to contact the agent that sold the policy in order to have it canceled. I told the representative on the phone that I already spoke to the agent and he said I should call the number listed in the policy. I called the agent again, the day after calling…

AIG logo

Dennis Goynes

Nov 7, 2018
0

AIG claim# 7208898373CA. Insured policy# RMBA14047813. I was involved in an accident caused by an 18 wheeler insured by AIG. I have been given the run around. Unanswered voice mails, emails not responded to and bounced from 1 person to another and nobody knows anything.

Looking at reviews online this seems to be standard operating procedure. This has been going on for 2 months now and would like to get it resolved.

AIG logo

Janusz Pawel Kuzma

Jul 20, 2018
0

com regarding Claim Number: UC8100736840, Policy Number: 92360750, Trip Dates: 4/2/2018 through 7/23/2018, Date of Loss: 5/19/2018 . " Then I had sent the email 3rd time with attached documents she requested and I asked her for confirmation that she received the documents .

) I'm very disappointed with how AIG is handling the claim. com Regards Janusz Kuzma

AIG logo

James Gallenstein

Jul 9, 2018
0

I travel to Europe every year with my family. 00 earlier this year. I've had a Pacemaker/ Defibulator since 2015 and always get insurance. In May I was having heart problems and had to have surgery and could not go. D.

I was then informed you wanted it in long hand. On going back to my Cardiologist and asking for this I was embarrassed, but he did it. After sending in this report I was informed you don't cover pre-existing conditions and would not pay anything.

Being an owner of an international x-ray company for over 30 years, and always try to take of my customers, I find this very unprofessional, and will be letting many people know how I was treated

AIG logo

Gary Pilkington

Apr 23, 2018
0

On numerous occasions I've either called or written to AIG about my wishes to buy a paid up policy and getting the balance in a cash value settlement. For over 10 years AIG ignore my request. They never answered my letters or returned my phone calls.

Now they say they can't help me. In my opinion AIG has embezzled my hard earned money. In good faith I will not refer anyone to AIG.

AIG logo

Mary Sturza & Troy Weston

Feb 27, 2018
0

First off, I have a policy number in my namve, and they tell me I cannot ask question unless they TALK to my husband. Usually it is just providing the correct info, not listening to a voice, I could have had the man next to me impersonate him.

What kind of policy is that? Seriously 2nd she kept saying they did not receive any info- 4 friken times. I had to tell her to shut up after repeating for the 3rd time that we got your letter stating that you ONLY removed the bank auto pay.

So how is it possible you don't have a record, when I'm reading your written confirmation. OMG My husband was so stinking aggravated with your incompetency, that I HAD to call. And believe me, I made it so painful for your foreign phone operators, to prove a point of how aggravated we are.

Why do we have to do…

AIG logo

David Hulsopple

Feb 12, 2018
0

To the Attention of CEO

Mr. Peter Hancock: Thank you for addressing this message. My wife and I have contacted your customer service department on multiple occasions regarding our accounts with AIG. Each time we discover that somehow paperwork and checks for payments are either loss, misplaced, or unknown as to why we are not receiving the caring customer service expected from AIG. I will forgo listing all the accounts here for security reasons, however, please inquire on our accounts and messages hopefully on system regarding them. Please review phone call on February 12, 2018 in particular. We have even received 1099R form for payments never received with tax consequences. We realize as an executive you are very busy in your daily activities associated with AIG. However, I personally as…

AIG logo

Hatty Hopkins

Jan 26, 2018
0

Please! I need to talk to someone about the claims dept. I have been trying to get a claim paid for almost 3 mos. The claims dept tells me something different every time I call. I never get a clear answer on anything.

When I asked for the complaint dept I was there was none. My Aunt is Annie Callum and I am her. Neice Hatty Hopkins claim # 0017057272. Please help.

AIG logo

Hatty Hopkins

Jan 23, 2018
0

Please! I need to talk to someone about the claims dept. I have been trying to get a claim paid for almost 3 mos. The claims dept tells me something different every time I call. I never get a clear answer on anything.

When I asked for the complaint dept I was there was none. My Aunt is Annie Callum and I am her. Neice Hatty Hopkins claim # 0017057272. Please help.

AIG logo

Hatty Hopkins

Jan 23, 2018
0

Please have someone contact me, I am getting so many mixed messages from the claim dept. I have have been trying since Nov/2017. The claims dept. did not supply My Aunt and I with all the info. we asked for before her death now that she is gone I have to jump over hoops. Her acct 0017057272.

Now I'm told I have to send my birth certificate in for what I still dont know. Help

AIG logo

Hatty Hopkins

Jan 23, 2018
0

Please have someone contact me, I am getting so many mixed messages from the claim dept. I have have been trying since Nov/2017. The claims dept. did not supply My Aunt and I with all the info. we asked for before her death now that she is gone I have to jump over hoops. Her acct 0017057272.

Now I'm told I have to send my birth certificate in for what I still dont know. Help

AIG logo

Keith Bednar

Sep 1, 2017
0

AIG does not want to pay a life insurance claim. They keep giving my daughter a run around as to what she needs to collect HER money. I was the listed benefactor, but they did not want to give me the funds.

I guess since we were divorced. They wanted a copy of our divorce papers from 1972 ! I did not want the money, and wanted the funds to go to our only child. Then they wanted her to prove she was the only child.

All this when I was listed as the benefactor ! They got our divorce papers, and still said it was not enough. The funds are tied up in legal department of the crooks. No answer as to how long that will take .

The clowns at AIG must be robots as you can never get a straight answer out of them. A policy hat has been paid up for over 30 years with no thought of ever paying us !…

AIG logo

Ladonna

Aug 13, 2016
0

AIGs international presence has attracted over 88 million customers world wide in over 100 countries. But their customer service still needs work! I wanted to sign up for a policy with AIG but the website was not working for me while traveling in business to India.

One of the leading insurance organizations, they have always brought in different products that have always proven to be trustworthy and carry dedication to their customers. But when I had a problem recently, I wrote a formal complaint letter to the headquarters in Hong Kong.

If you are curious, the address is AIG Insurance Hong Kong Limited 46/F, One Island East, 18 Westlands Road, Island East, Hong Kong. When that failed miserably, I tried the contact number listed for international and USA on the website +852 3555 0000.…

AIG logo

margaret foley

Mar 9, 2016
0

I have an AIG insurance policy that payment is due quarterly. I opted not to have message sent to me by e mail regarding my payments. I have asked for a paper billing quarterly to be sent to my address.

All phone calls said they would send out in a week. It is now a month on the 3rd call for this payment due Feb 14. Who can get action on this if not corporate? Has anyone found a good way to file a complaint online against AIG and get satisfaction?

My insurance policy number ommaoo5568. I submitted check to company address and no response. I want a response but mail please. I don't use email anymore. Looking for an answer.

AIG logo

Karim Abo Zeid

Mar 2, 2015
0

I have cancelled my vehicle insurance with AIG in Dubai, UAE. I was supposed to receive my refund back within one week as per their customer service, which they have stated on an email. It has been a month for now, and I have not received the refund from the corporate offices. They do not reply to my emails anymore either. They do not answer my calls to support.

It is the worst customer experience that has ever happened to me since in moved to Dubai six years ago, and I hope that people understand what type of company this is. If you happen to have the claims department address I would appreciate it. After hours of searching on their website www.aig.com I have not yet found a number that has a human answering on the other line. There are only robots and long waits.

AIG logo

Anonymous

Feb 26, 2015
0

Sometimes expect the unexpected in terms of accidents and we would definitely look out for an insurance that could cover this. AIG helps provide such insurance coverage.I opted for AIG as they also cover Life Insurance, retirement plans, accidental and health insurance and have some great plans on mutual funds. The customer care at AIG have provided me complete details on which insurance coverage is the best for me and my family and I have got a clear understanding on the policies.

PreviousPage 3 of 3