AIG

I have been reaching out to AIG for a month by calling and leaving voicemails and writing an email. I have been waiting for Kenny Holder to call me back to help have my 401(k) rolled over. However, they have not called me back.

I decided to go through the public number to try and have another representative help me accomplish this task. After waiting 40 minutes to speak with someone, they told me that I need to continue the process with Kenny Holder who does not return my calls and email.

I have until March 22 to get this rollover completed, yet no one at AIG will go the extra mile to help me out.

I am the beneficiary of my late mother's life insurance policy . She passed in March 2021. After jumping through numerous hoops and dozens of e-mails that went unanswered, I received partial payment in Feb. 2022. A week after I deposited the checks in my account I was notified by my bank that the checks had been cancelled by AIG. No explanation.

They say they cannot answer me by e-mail and give a toll-free number. S. and It is IMPOSSIBLE TO CALL A TOLL FREE NUMBER FROM ABROAD. I have requested a regular tel. no. so I can contact them numerous times to no avail.

They have been jerking me around for almost a year. Their customer service is the most lame I have ever had the misfortune to deal with.

If you are a beneficiary to an AGI (now owned by AIG) account, prepare to have the most drawn out and clustered process. 1)You can't get statements (they only mail one quarterly to the executor of the account, which isn't detailed and entails the entire account (not specific to your transactions with the account) because with multiple beneficiaries, they keep all of you under the decedent's account without providing individual account numbers.

2) They won't tell you a balance even over the phone. 3) I requested a mailed statement-been a month and haven't received it. 4) You can't transfer money or easily get it paid to you. I requested a withdrawal via ACH deposit 10 business days ago (they said it should take 7-10 business days).

" All this just to get MY money. I certainly can't upload…

After finally getting someone on the line to make a payment the guy that was supposedly helping me I requested to be transferred to another representative. After telling me they didn't have the payment information. I requested another representative he told me that they don't do that.

After giving me what turned out to be fraudulent name and I'd number hung up. Called back after another lengthy wait another person finally answered. Found my payment information but when I tried to file a complaint she wouldn't transfer me to a supervisor and hung up

Their customer service call center and email operations is a joke. They tell you to send documents to an email for review and they never show up, even though they show the document loaded onto my account. The call center can only read from a script and cannot answer questions or solve problems.

Worse company I have ever dealt with. Can’t wait to get my assets out of there.

Was denied reimbursement because of “pre-existing “ condition. Was diagnosed with Breast Cancer beginning of 2019. Had double mastectomy in May 2019. Had 4 rounds of chemo starting end of June 2019…after first round development an infection and my white blood count dropped to dangerously low number.

my doctor told me you can’t fly and then Covid hit. I want my money back. Help.

Claim 1356305 through Mexico City

Our car has now been impounded for over 8 weeks. We have admitted liability and the police say we cannot get our car out of impound until you pay the claimant. I became an insurance adjuster and supervisor in 1972. I cannot fathom how you have not paid property damage with admitted liability in over 8 weeks. We need to get our car appraised so that we can drive it back to the states.

We processed everything you asked for in a timely manner. Now please pay our claim including rental reimbursement and translation (legal fees) incurred at you request

Sandy Dodd 1 603 3186821

Alright I know one of your agents is gettting credit card information on your customer and is going to use them for her own benifit she is filling up a book of profile and want to rip them off for $250 each thst is the deductible they pay when they get a new phone through Best Buy’s or geek squad her name is Michelle olguin and she is in California

My grandmother passed away on Dec 2020 and i am still fighting this lying company about the funds they owe her beneficiaries. I have been trying to contact someone for a whole year and still the same lie it is processing.

I gave all the paperwork they ask for and still nothing. I would never get any insurance from this company

Claims adjuster refuses to understand our reason for canceling our flight was because we will not being able to meet the new schedule which the airline has change our flight too. If that is not a reason to return our money what is????

My brother and I were named as beneficiaries on an insurance policy that my mother had maintained before she passed away last February. My brother send me a form to complete and we each sent in our notarized forms to AIG.

About one week later, I received a letter in the mail from AIG stating that my form was not complete and that I should fill out the enclosed form.

However, there was nothing else in the envelope but an empty return envelope. I called AIG and a woman emailed a new form which I again filled out and sent in. Another week went by, and I received the same nonsense in the mail with the same form letter and another empty return envelope.

I copied the same form (again) and sent it in (again). Guess what? One week later, I got the same stupid letter. I called AIG (again) and…

I would like someone from Corporate Headquarters to call me. So I can tell you how your employees that are working from home are treating their customers. I can be reached at 407-474-0703. This is the first time I have used your company and the last time!

I have been trying to get a claim taken care of since June 14, 2021. How inhumane your employees are when your policy holder was in the hospital with CONGESTIVE HEART FAILURE AND PNEUMONIA. I tried to attach the Doctor letter here but it is in PDF.

We have faxed 15 pages to your claim dept.

Called customer service line 1-800-633-6259 spoke with someone named Joss who said she is a supervisor. I was asking her a few questions with regard to a policy and didn't quite understand of how it all worked.

She was very short and was extremely rude. She also kept cutting me off on the call and at one point actually said " ... ma'am we have other callers, it's a Monday."

I was very shocked that a person in her position felt it was okay to talk to clients like this. I asked if there is a way to contact her supervisor via phone or email. She said no. So here I am.

My husband passed away on 5/27. I have been trying since 6/24 to file a claim. On 6 24 I was told I would be emailed forms to complete. Never received them. Called back 2 weeks later. A very RUDE agent told me again she would email me the forms. No email was received.

Finally got forms in mail. Completed the claimants statement. Attached copy of death certificate and faxed it to aig. Got another letter today saying you need a claimants statement completed. I called to see why the first one was not accepted.

Was told I needed to complete a 9 page claimant statement. Why do you keep sending me 3 page forms if it is not acceptable??? As far as I am concerned this is just a stall tactic! Claim # is 002104929

I purchased travel policy 1225486405 for my wife and myself on a 12 day trip from Florida to Jackson hole, Wy and self guide through yellowstone, Grand Tetons, badlands, Custer park and return. We were to depart on July 18.

On June 12 my wife fell and broke her tailbone in two places. After visits to Orthapedic and MRI and X rays we waited as long as we could to see if she could recover enough to travel on our trip.

We had to call on July 15 and cancel. I was able to get southwest adventure tours to give me a 90% credit to use for future trip in 2022. Delta also gave me travel credit to secure tickets. I thought i was doing the correct thing to save everyone money including the insurance company, I ask for AIG to change the date on the travel policy to the new trip in 2022 but it has…

Insurred Valerie Denise Madera Policy Number 22-0077000948 Life Owner Earnestine Walker I paid $26.25 Check number 1041 for April May and June Sent Cleveland Office proof where was deposited into AIG account. The company still can not get it right Asked to send me form to cash policy in Received form and filled it out sent it and back with the policy The policy and the check for $ 2.13 Tracking number from post office stating AIG Received Package June 24 2021 . Received two letters from Cleveland Office Stating Policy will lapse Aug 8 2021Policy was paid until July 2021

Earnestine Walker

The above policy was started all with a lie. When I signed up on May 17 I had confirmed that the policy can be cancelled anytime with full refund within the first 30 days of the policy. The agent selling this policy is Aig agent and related to company.

When I called to cancel the policy in June I was asked by lady representative if I want to cancel on June 17 or immediately, I clearly mentioned her immediately being very and not taking advantage of getting full refund even if I continue till end of month June 17.

I am sure agent who sold me this policy is a liar and also the customer service I spoke with in June one time with lady who I have instructions clearly immediately as of the today still she did put in the date of June 17. Next day I called the representative again told me my…

I have dealt with the most incompetent people while trying to roll over my mom's IRA's. It is endless.

Filed an insurance death claim on May 28, 2021. I was locked out of the account and was told to file a claim which I did twice. Was told a kit would be mailed to me. Nothing has arrived and in two days it will be a month. On Monday, June 28, 2021, I will be filing a complaint with the BBB concerning AIG's refusal to comply. On Wednesday, June 30, 2021, I will give my local new agency the okay to interview me concerning AIG's lack of communication and death benefit payouts. I am not sure or understand why this company AIG is allowed to delay payouts. Shame on you.

Gertrude McClain the surviving spouse.

I had lost my mobile and had raised a complaint and its been almost 18 day and isuue has not been resolved and are not even responding back properly

I've called AIG five times in two months to request rollover documents for my 401k. Out of five request I've received one set of documents which were the wrong documents. Each time they apologize and say they're sending the documents out overnight but I have not received them yet.

Today I spoke with a rude supervisor in client services named Justin. He was very unhelpful and I'm fed up.

I received notice dated 03/29/21 stating that your records indicated that I (daughter) was the beneficiary of my father's claim 0021007314. I called 4/7/21 and received verbal confirmation of the approx. amount $4990 and was told where to fax the docs.

I called again, received another verbal confirmation that the claim was being processed. I received a letter dated 4/13/21 on Friday 4/23/21 asking for the paperwork to be resubmitted. Today I called and was told that I am not the beneficiary.

This is an awful way to treat people. Someone should have called me directly with this news, and apologized for your error upon discovery that I was not the primary beneficiary. If that is even true I am not sure.

I had to insist on speaking to a supervisor just to confirm that my mother is the…

Claim number UC8106888948

Be AWARE OF THIS COMPANY REFUND POLICY BEFORE PURCHASING. I paid $104 one day and the very next day I went to cancel and they wanted an explanation. I explained to them that a certain family member in the group has an illness (I told them exactly what the illness is) and they will possibly have treatment around the date of the Tn cabin trip. They opened a claim and asked for more info. The doctors name, number, address, etc. I emailed them all that info. Instead of them calling and doing whatever they need to do, they asked me to have that person doctor fill out a form. Now I'm super frustrated because its only one day later and our trip is a few months down the line and now they want to get so personal to where I feel that they are breaking hippa laws wanting to…

They are crooks . Never paid me my full money. Took 2 months to just get $800 . When you call they are rude and refuse to help.

I would give AIG a "0" if that were an option. They do not deserve a "1". This is the worst customer service I have experienced from any company ever. I filed a claim on my mother's life insurance in Mid-January and I have been fighting to get the payout ever since.

Each time I comply, they ask for time to process. I call back, then they tell me something else I need to send them. I have been in a loop like this for 3 1/2 months. They do not understand the legal process of processing a claim for an estate.

I ask for a supervisor but get stuck in the same loop. I will NEVER purchase or advise anyone to purchase any AIG product.

I have applied for life insurance, passed the medical test and submitted the application. The insurance agent leading the case cancelled the application review process, without informing me, based on the fact that I was out of country when he called to ask follow-up questions. He argued that previously I had told him that I was not going to travel. However, my travel was unexpected and for good reason, which I think I didn't have to explain to or report to the agent.

I find such behavior and attitude by the life insurance agent extremely unprofessional and detrimental tot he AIG's client relation service. I would like to restate my application.

Very very bad

I am getting no where with my 5 phone calls to fix my problem.

However I'm STILL getting the same letter every month for 5 months saying my policy has been canceled. You have the correct banking details but for some reason are unable to get funds. There is no error at my bank as I have checked twice.

Someone was looking into it but STILL nothing done. I don't want my policy canceled as had for several years now. I am really angry with how this is going. Surely there are notes on my policy so the same bloody letter stops sending. Very unhappy customer.

Just to let you know that having Tom Selleck is not a good spokes person because he is totally unbelievable. I am a senior citizen and looking at getting a reverse mortgage but I would never use AIG because of this fake advertisement.

Just like Joe Namath advertising supplemental insurance. Etc. What a farce.

I had to cancel my cruise that I had insured with AIG. I sent all my documentation to you in March. I keep receiving emails stating that I have paperwork that need to be submitted. It takes me hours to get a hold of anyone since no one will respond to the numberous emails I have sent.

When I do get a hold a someone they look at my paper work and tell me all of it is there and they have no idea why more paperwork is being requested. COULD SOMEONE PLEASE HELP ME GET THE REFUND THAT I AM DUE FROM AIG!

My claim number is UC810510368.

To: American General Life Insurance Company, My life insurance policy, #MM0074867, ended in February of this year, I closed the bank account associated with the policy to "keep AIG out of it". I have spoken five times on the phone, with five different representatives, to make sure that the policy was ended and that there would be no more premiums due. 47.

Please understand, I am not at all satisfied with AIG, will never do business with them again and am certainly not going to pay anything more to them. I certainly hope, for your sake, that what you refer to as a past due amount, never does effect my credit rating.

That would be the only instance in which you would hear from me again. Thank you

I just spoken to a floor supervisor in addressing my complaint aout the handling of my claim so horrible. The Floor Supervisor was so cold and treated me with disrespect, please don't believe me check the recorded call from 13:30 on May 26, 2020 addressing me Michael Guirado Claim number: UC8105083062.

I am a Disabled Veteran with terminal condition who only wanted to reimbursed for his claim, not to be degraded or treated as a piece of garbage. Please correct this employee's behavior.

Dear Sir / Madam,

I am writing to you to raise an issue about: AIG Travel Guard Travel Insurance

The issue that I have experienced was: I summitted my claim on March 18, 2020 and spoke to to a representative in April 2020 to get a status update and was told someone would contact by the last name of Liu. On May 5, 2020 I again contacted a representative because I heard nothing about my claim or the status of it and was told the same thing. It occurred on: 18/03/2020 This meant that I bought this insurance believing that in the event something that happened with my trip through no fault of my own. I am affected because I am out money that I need to use to because of this crisis. United Airlines cancelled my flights in the midst of COVID-19. I want the policy to be paid out I look forward…

aig accidental insurance is a fraud! they kept me on hold for weeks asking for a reason why they wouldn't pay anything! really, nothing on my insurance. according to a phone call today, 3 months later i am not qualified for any compensation because i did not notify THEM within 72 hours of my accident!!!!

i thought i had sprained my ankle so i never saw a doctor for 7 days! go figure! they are crooks and should be held accountable! I paid my premium every month on time they totally screwed me over. im just beginning my recourse with them.! com

My complaint is I have not receive my money back also you are telling me that I need a medical report and death certificate for my Uncle.

First of all I should not need anything I apply for cancellation Insurance for a refund. And I should be refunded my money back. It a shame when companies start taking customers money this should be against the Law. My next step is to seek legal action or a Class Action lawsuit.

I am tried of being put on hold for 2 hours and being hung up on. 17, 2020 when I canceled my Flight. Claim # UC8104064978. Thank You Marisa DeBramaletta

I am requesting the cash surrender value of a paid up policy of my brother’s AIG life insurance policy in order for him to meet eligibility for Medicaid in Michigan. I am my brother’s legal guardian, Power of Attorney and the primary beneficiary on his Policy.

I have presented the necessary paperwork to customer service representatives, and I have spoken with, Jenny, Leon, Marge, Brenda Abernathy, and Malcolm, beginning November 13th, 2019. This is a time sensitive matter which will delay his eligibility to qualify for Medicaid for nursing home care.

I am trying to avoid enlisting an attorney. The customer service representatives are presenting different requirements each time I speak with them. His policy is 0115278378. I am considering face book to inform my friends of my customer…

I was injured on my job feb 22 2018 had sugery may 31 2018 and after a while sent to rehab for therapy oct 12 2018 to10 09 2019 and was told (AIG) won't pay the miles because we didn't take shortest route and that does not make any sense,sense we did not know anything about it, just one we were recommend to.

So i'm asking someone other than these guys to handle this dispute. phone #972 765 6862/972 765 6863

I have been trying for 5 months to get my RMDs set up. I was told I needed 3rd party administrator approval. I was never told I even had a 3rd administrator. I took several emails and calls for them to give me the contact information for these.

They have given me the run around and I have submitted all of the required paperwork (which keeps changing what I needed to submit. I am trying to close my accounts and move my funds to another better run organization.

I was told I had to complete the RMD paperwork and receive the payment first. I finally got this done after about 4 months. I received the RMD payments on Sept 15. They have not yet sent the rest of my funds to the better run financial organization.

Repeated emails and calls go unanswered. DO NOT USE AIG FOR YOUR RETIREMENT FUNDS.

I purchased travel insurance for airline tickets. AIG refuses to pay on claim. My husband was diagnosed with lung cancer on 5/21/2019. Because he had a cat scan which showed a mass on 4/29/19. He was not diagnosed at that time.

He has since developed stage 4 lung cancer and cannot travel. I bought the insurance on 5/4/19 in case we weren’t able to travel. Sure a mass was seen but no diagnosis was made until after biopsy on 5/17/19. I believe AIG is wrong. In this case.

I will not purchase AIG again. And I will make sure everyone knows how deplorable AIG has been with my claim.

I have been trying to cash out my life insurance policy for months, since June actually. The request form was received by AIG on August 1, 2019 and of today I have made 6 calls for status and all I am told is that it is in process and it will take 7-10 days but yet it has been well over 10 days, going on a full month!!! I get told that a request for status is being submitted and it will take 48-72 hours for an updated but yet I dont get a call back with status and when I call back for it I am told the same thing...under review and a request for status will take 48-72 hours to get. How in the world can I get a proper status and more importantly how can I get my policy cashed out. As of right now I will not be recommending AIG to anyone!!!

Policy number is 0198135388 / Jeffrey P Smith

Purchased travel insurance through AIG for a plane ticket that was ought way in advance. Found out I was pregnant later in the year and Dr. wouldn't clear for travel, AIG refuse to refund ticket price. They are awful do not buy travel insurance through this company.

I have been trying to get my fathers life insurance policy claimed for over 2 months and I am being told it could take another 2 weeks to see if it is processed. I have made multiple calls, AIG states that all of my paperwork is in order.

AIG had me fill out a proof of heirship they stated had errors so I had to resubmit it weeks ago. I was told today that they are still requiring the proof of heirship. I have not received any letters, emails or phone calls.

I can only get limited information over the phone. Some of the customer service representatives have been aggressive and rude. I feel that all i am getting is the run around. I asked for a calculation of the policy and it has been denied three times too.

It has been a huge fiasco

AIG is marketed as a high-end carrier with an A+ rating that settles claims quickly and fairly. My experience with them has been just the opposite. As a member of their Private Client Group, I expected a quick, fair settlement of a claim on my high-end home in Manhattan. ).

During that time, portions of my home have been unusable. I am deeply disappointed in the way I have been treated by the company. The adjuster assigned to my claim made mistakes from day one, and the amount offered to settle the claim on damage is so far off from what it will cost me to repair and restore, it's insulting.

I purchased an AIG policy for a home that it took me a decade to build and perfect based on the understanding that they were the best high-end carrier out there. I will not make that mistake again.…

Valic is giving me the runaround with complex papers to sign. MY account number is 4568356. Number 9 on the client approval page is the trick to keep my annuity.

I called customer service for assistance in changing my password. I am frustrated with dealing with your representative that can not communicate verbally. It took 5 tries to understand letters to my username and the same with my email. All I want to do is make a payment .

I was on vacation and your bill came. I have 1 day to get my payment to you. The end result was to create a new password which was to be sent to me in my email. Because of the language barrier I am still waiting for that email.

I guarantee she did not understand my letters. So now, my payment will be late. I sure hope you have a grace period. I have been faithful in payments since day 1 and now I am threatened with cancellation. I am very upset.

I have a complain in saying I have submitted a claim under my hospital benefit and my claim is always been declined by either Loretta king and so called medical team Dr Fredrick.Dr fredricks is a GP not a specialist,however every stay in hospital comes back as we can be treated at home which is a norm for all people that claim.This is not exceptable cause we pay for our policy and if we are sick admitted to hospital which means we cannot claim.

I bought my life insurance for my 3 kids 10 years ago. when I purchased a product I asked my agent I want to get a whole life for my kids, my agent promised to me that what she going to sell a whole life insuarace to me.

I trusted her because she my agent and my English was not good enough to go through all the details. And now I have new agent tell me that the policy i got was not whole life. I am very disappointed and frustrated because that a lot of money I paid for the last 10 years and turn out that not a product I wanted to pirchased .

I would like the company go over my policies and give me a solution for this scam. thanks

Had tax issue with the IRS before we book our trip to Shreveport La, we under the impression from the tax professional that we hire that the issue would be resolved in a couple of months. Be due to the government shutdown are case has not be settle yet.

So we were force to cancel our trip due to fact that we don't know how much of the taxes levy against us we may have to pay. File a claim with AGI and the claim was denied, so now we are out of 300 some dollars.

Maybe that my seem like nothing to a big company like AGI but to working people like us it quite a bit of money. Thanks for nothing AGI, will never use you company again.

I'm being harassed by one of your employees. " . I've asked him not to contact us ,and he's gotten me to my breaking point. Please reprimand him. Thanks, Eric

I received a letter dated July 24, 2018 indicated an overpayment for Critical Illness coverage during my enrollment. It stated a refund as a recent audit was due as a result of the high premium. I called in August and I spoke to your representative and they were unable to provide a date of the funds to be sent to me.

I called In September an they would look into and give me a callback. Well, I never received a call and I call in October spoke with a supervisor and he had no answer and he would return my call.

Again, I never received a call, so I call in November and spoke with a supervisor and he indicated the check was placed in my account. I asked what account you have no knowledge of where I bank, he couldn't provide me the information and stated he would look into it and get back to me…