Advance Auto

I walked into the advanced auto parts in trenton ohio about 30-45 mins ago with my 13 yr old daughter to pick up a part for my husband (he is a commercial customer of this location for over 5 yrs 5k plus per month). We know the general manager and the drivers well but not everyone that works inside the store, my daughter and I walked in and no one was out front so we walked around for about 4 minutes and

then we heard some noises in the isles with the parts in it so we went back there to get the workers attention and we caught the general manager Danny recieving oral sex from a heavy set blonde female my daughter said works there and my husband said it's only 18 or 19 yrs old and Danny is in his 50s, not to mention how disgusting and completely unprofessional they noth are i got my part…

The advance auto employee (known as Luke) located at advance Auto on Bustleton and street Road Trevose Pa. He was somewhat harsh and arrogant. He acted as though conducting a battery check was beneath him. When I questioned him about his attitude, he walked away.

I don't think i will be shopping with advance auto anytime soon.

, on June 23 2021 and ordered a Instrument Cluster for my vehicle. I never heard anything from representatives regarding the order and called one (1) month later for management to inform me the part was on back order. I contacted them again and had to recommend that they order the same part with another order number.

Management nor staff had the respect to contact me or replace the order with different order number. Customer service is poor when I call and request assistance. As of August 24, 2021, no one has contacted me regarding my order nor has anyone provided a resolution to issue.

I have the receipt if needed.

Please see attached copy of sales receipt. I purchased a new replacement wiper blade for my vehicle from the location on the receipt. I did not think for a second that the Salesperson who rang up the purchase would not have the common courtesy that has been shown to me in prior visits from other Advance Autos when buying replacement parts, to install the wiper blade. He handed me the blade as I stated I am not sure how to put the blade on and he proceeded to tell me instead how to install. I left the store in total disappointment. I should also mention he was not wearing a mask as it was my understanding that Advance Auto Parts store staff are required to wear mask due to the Delta Variant Infection surge.

I drove to the Summerville SC (where I reside) Advance Auto Store, explained the…

Every time I go in the Grundy store it’s always something they stated got to have receipts I took something back and had the receipt but cause it was folded up and he couldn’t scan the barcode he told me he couldn’t take it back it’s not my fault that the receipt paper did that cause if the paper it was printed on.

They are a couple employees that work there is smart asses he said you have to keep your receipt straight and in excellent shape. I won’t be back cause of the 2 employees. Auto zone will have my business for now on.

Worst customer service in the industry specifically the store at 4660 knight Arnold Memphis Tennessee would never shop with advance again.

found part on advance auto parts webpage #10-1534 master cylinder, printed page and called store to make sure it was in stock, Lakewood pacific hwy store. 00 listed online, manager said i would have to pay online and pick up in store?

i said but i am here now to pick it up, he said he was not going to sell for the online price is what he said. is that policy? loosing a lifetime customer over a few dollars , is customer service a thing of the past?

Went into your store with my son in law to buy a Cabin Filter which he purchased I went over to the help section which I thought was it looking ro compare a price for a washer fluid cap one of your employee came over and ask me did help I said no just looking he told me ok as long as I don't get to like it iI worked for your company going all the way up to a Manager I am not a thief as I took that is what he was telling me that is not good customer service Thank I will never go in there again I will visit your competitors.

I also worked for Auto zone slso

I asked the employee behind the counter a question and he pointe and said there is the catalogue. This was Sunday 6/27/2021 at around 5:00. Is this the way all your employees help customers when they ask a question. The just point a basically tell you to find the answer yourself?

This is the worst customer service I have seen. No hello may I help you. No greeting at all. He just sits and points to the flyer near the door,

I was helped by a employee named Eddie O as it appears on the receipt transaction number 5912 reg 6 on 6/13/21 at 13:25. He was very rude constantly on his phone when asked for a product he would just point not actually help and his attitude towards me was very rude not helpful. I felt very offended by the way he was speaking to me.

Advance auto in bealeton va the kids are more worried about shooting nerff darts at each other than doing there job after five trips in there to get parts they kept giving the wrong ones they should have some kind of automotive knowledge before working there

This is what they have as there general managers. This guy is a sexual predator he tried to harass me when he got caught he sent this to my wife while working. His name is Nicholas Crowell he is a general manager and the loser is married.

I have a grossly unprofessional encounter via phone with one of your employees at the Accokeek, Maryland location. I called to inquire about a particular part and I was told it wasn't available so I asked if he could look at another location or affiliate store and I was told NO. That's when Jeremy began decided to become unprofessional and using profanity.

Went in for part and the girl had no idea how or what the part was. My husband had to pull it up on his phone before she could order it. neither one has a clue about what they are doing in that store.

Another man was wanting an oil filter and they couldn't even find that. We are going back for the part in a little while but I promise if it isn't there I will take my business elsewhere! My husband has done business with advance a long time but this store won't stay open at this rate.

I ordered a lifetime leak detection pump and have returned it 3 times because the salesman from doorman says it will work in my vehicle but Dodge mechanic says it will not and dont so I tried to return or exchange it at the store on Charlestown and lamb in Las Vegas Nv but the guy behind the counter said No. And I just thought where is your integrity

I bought brake light bulbs for my 2014 FORD focus on April 9, 2021 at the Paulding Ohio Advance Auto Parts store I told the male associate that I didn't know how to put the brake light bulbs in he did not offer any assistance at all & he was being very rude towards me.

I was changing back breaks on a 2013 Ford Taurus limited. I could not get the caliper in so I thought I needed a new one, I payed almost 90 dollars for which you guys gladly sold me. I got it home changed it out went to the other back tire and had the same problem.

I called autozone and they instantly told me it takes a special tool that the rented me( they gave my money back when I returned it) Moral of the story I feel like your company should of been as knowledgeable or your computer system tell your workers that this tool is needed and it’s wasn’t the caliper.

com thanks and I hope to hear from you soon

This is regarding UPS package handling by Advance Auto stores. This evening at 6:30 pm I went into store #6154 in Battle Creek, MI to get my Amazon package that had been delivered there. The moment I told the associate I was there to pick up a package, he immediately told me it wasn't there, He didn't even look at my ID or bother to check.

He said he wished that they (Advance Auto) had never started receiving packages for UPS. Any time UPS emails me and says my packages are ready for pickup, they are there. This particular associate just refused to do his job.

Attached file will show that my package was at the store but wasn't being given to me. This is no way to run a business.

m. 99 a piece he stated he can give me 10 to 15 % discount, I told him okay, when I got home I saw that he only gave me a discount of 10% on only one and not the other lifter, and decided to return it and order from AutoZone online, so when I went back around 3:30 the employees gave me major attitude, because I asked them why do they need my ID and

I was advised because the computer is asking for my ID I stated to Damon who was very nasty that I wasn't asked for my ID when I pursed the items and asked to see the store policy and he goes on to say "I don't know what the big deal is" I told him the big deal is I wasn't asked for it initially, I told him I was going to report his bad customer service and

he stated he didn't care and go ahead and Vanessa also chimes in and states that I was…

Stopped into your branch on 1333 Main St. Watertown, CT. Looking for motor oil for my generator. I asked the sales associate "Rod" if conventional oil would be fine for a small generator. " I asked him, "what kind of attitude is that??

" He said, "I dont know man. " I told him the manual says 10w30. I was simply asking if conventional or synthetic mattered, because you work here. But I told him not to worry though you have a piss poor attitude "Rod".

Really, what kind of attitude is that? "Its not my generator. " This employee should be fired before he gives anyone else his negative approach to life. Hes a poor representive of Advanced Auto Parts!

It was loud profanity in the store in Cleveland Ms, The Manager Lady her name was kitty at least that what the shirt said she was using foul language as well on there cellphone as well the line was long it was horrible at this store.

I ordered the part this morning that came in wrong my car is broken down in the parking lot and now I have to wait until 3 for the other part to come in they were front calipers he ordered the same front caliper as I got in the other day instead of order in the passenger side and he's the manager I would advance Auto on highway 1 in Iowa City Iowa

Nohandicap parking? The worker inside sad there was no hcp parking designated by signs after I said I would take pictures of the cars parked in areas. I know that the two cars parked there were workers cars. He wanted to argue so I just left.

I've been crippled and on crutches for 10 years.

First time I encountered a hostile employee about this.

I had bad service at 2 of your stores,i bought a battery and the battery was 4 yrs pld,i tried to return the battery and the manager of the store told me they didn't carry that battery anymore and would not give me a new one.i told him here is the receipt and he would not except it,i went to anpther store and they would not take it either,so what kind business are you guys running or is it bad training,now what do i do,I'm out of money for no reason

I bought a battery.from your store it was a 4 year old battery i tried to return it and i was denied.i had the receipt and was only 2 days that i had the battery.i do believe that person should be reprimanded do to the fact he was very disrespectful

After buying a brake caliber for my 2013 F 150, it didn't last 2 months and tried to return but lost my receipt. They said that I didn't buy it there, and either the 4 wheel brake pads, because the employee typed in the wrong phone number.

This advance is in Radford Va. I will never buy another item from that store, plus I'm spreading the word how dishonest that particular store is

I have a 1948 Chevy with a 6v battery. The first 6v battery I bought for it was from Advance about 5-6 years ago, and it went bad 20 months ago, so I bought another one from Advance (both from the Longmont, CO, store on17th St). It just went bad as well, and when I took it in they said it was only guaranteed for 12 months and so it was 8 months past warranty. Then we looked at a sticker on the side of the battery and it appears this battery had been on the shelf there for a year before I bought it. I understand the warranty part, but to realize how old it was before I bought it is very disappointing.

I have been a customer of Advance for many years, but my loyalty is being tested.

Steve Cassells 2007 Hollyhock Ct. Longmont, CO 303-684-9252 [email protected]

i went to advance auto to replace a part i had bought thru them with limited lifetime warranty. the employee i dealt with was rude and when i told him i had a limited lifetime warranty on my part he told me that was only good on the very first one i bought and

when i exchanged it before that since it was over 90 days that i had to but another part and that is only good for 90 days. both of my reciepts for this part state the same thing limited lifetime warranty.

there has never been anything said that limited lifetime warranty gets changed to 90 days on my reciepts. i told him that that is not how that works and as far as i was concerned that advance auto stole my money.

I filed an email with you on the 15th of july. I have never recieved an answer to my complaint. I am giving you this second chance to answer my e mail. Otherwise you will force me to contact the BBB. l

I HAVE BEEN PURCHASING AUTO PARTS FOR DECADES THROUGH ADVANCE PERSONALLY AND THROUGH MULIPLE BUSINESSES. TODAY I SENT MY WELL KNOWN WORKER TO PICK UP 10 ITEMS FROM YOUR STORE AT 13015 - SEMINOLE BLVD, SEMINOLE, FL. AND THE MGR.

AARON WOULD NOT GIVE MY PARTS I PREPAID FOR TO MY WORKER. I PLEADED WITH HIM TO PLEASE GIVE HIM THE 10 ITEMS, I HAVE A RUSH JOB ON MY LIFT. AARON SAID I HAD TO COME IN PERSON BECAUSE I DIDN'T MARK DOWN JESS'S NAME ON ORDER TO PICK UP.

I TOLD AARON THAT I CANNOT COME IN DUE TO I AM WITH MY MOTHER TODAY, SHE HAD A STROKE AWHILE BACK. HE WAS VERY RUDE ON TOP OF IT. PLEASE DO NOT SEND ME ANYMORE EMAILS ETC ON HOW THANKFUL ADVANCE IS FOR MY BUSINESS.

2 OTHER SHOPS HAVE HAD ISSUES WITH AARON ALSO, THIS IS MY FIRST AND LAST PURCHASE. I AM DONE WITH ADVANCE. GREG…

I was told a part would be available at 9am and I should up to buy the part, and the store had no record of it. Then as I redialed the same number, an employee I didn’t speak with tried to tell me I didn’t call that store, even though the same phone number rang right in front of them.

This is bullshit, don’t tell me the part will be in and then argue and say I didn’t even call. The young punk working today needs taught some lessons in customer service. He wasn’t part of the call. Instead of telling me I couldn’t have called that store one of the assholes should have told me how long to get the part.

I will never go back and I will discourage everyone I know from ever shopping there.

why is the store on morganford 63116 not assisting the customers with the device that reads battery and alternators? Broke down and would not assist. All the other locations are assisting customers but I can not drive to those stores it is making my experience within this location not great and I am broke down by my home and

the store is across the street from me but I was by the store last night broke down and refused to assist nor provide the code reader to allow me to test the battery and alternator. Please explain why I was told this as a customer.

This put a hardship on me and put me out greatly and a situation with a storm and all my windows with no power to put up. I appreciate an immediate attention to this matter and would hope for my time I have lost will be offered a discount…

C. slinging it over the plastic partition in a rude manner. I told him that next time he throws something at me I would throw it back over the counter at him. he got perturbed. Instead of just realizing that I was not going to sign the receipt and move on after I told him about throwing my merchandise and that I would throw it back at him ..

he used profanity and told me to "get the hell of the store" and that I better not come in his store like that. I do not know what that means, except that I am black. Am going to contact the CDC and United States Health and Human Services and the VETERANS ADMINISTRATION about this incident so that employees can be trained better.

This man does not deserve to work in that store with his attitude and obvious racial bias/discrimination. As a UNITED…

went to store to by 3 cans of brake clean went to pay 1 person working in the store waiting on 6 people after close to 45 minutes waiting I had 1 more person before me when some guy named dave came from the back I told him it was crap to only have 1 person working. He took offence to it and would not serve me. you should not have people like this working in your stores this person should be fired!

The employees are constanly giving me wrong par ts and wrong information. I am starting to feel like its personal. And their online chat help is just anoher waste of my time.

I bought a battery from your altavista va store. The next day my car would not start . I had to get a jump to get to work 40 MI. Away. After work I had to get a jump. The car would not start without a jump for 4 days.

I lost 2 days of work. 00 To get my car towed then 40 to have the systems checked. Then I bought another battery from a different dealer. 2 batteries in 1 week. My mechanic said to return the Advance auto battery to your altavista store, and when I tried to return it after missing work paying a tow truck and having to ask total strangers to jump my car for 3 days is preposterous and dangerous!

I cannot afford to lose this kind of money! Please consider refunding my money from your faulty battery. Thank you.

and there Customers I Have Delt with These problems for over 3 Years and nothing has got Resolved Please Do Something

Poor customer service at Venice , FL store. Associate soooooo lazy. Said she could not order air filter for my 2018 Terrain. Too lazy that’s why! If people go on line it’s there in plain English to have an Associate order .

I overspent for wiper blades back in Dec. had rebate for $20 . Needed a new air filter . Ended up walking out in disgust. No wonder Amazon is soooooo successful. Lazy people don’t last long there!

The people that work there are the most disrespectful people I have ever met. Thinking cuz I'm a female so didn't really know what I wanted, but isn't that where you go for help? Not on the Wadsworth store in Arvada becuz they totally ridiculed me. Really miko?

Or whatever your name was.... Didn't buy anything but went to auto zone where they treated me with respect.....

I brought my old battery in to be tested. The worker said that my battery was dead and needed to be replaced. I told her my year make model. The lady typed in my information and told me the battery that I would need.

Not knowing much about cars I trusted that I would receive the right battery. I took the battery back to my vehicle and installed it with my friend who knew how to install batteries. When we put the battery in and attached the cables to it a huge spark ensued.

I brought the battery back and Advanced Auto manager was completely confused as to why the lady would have sold me that initial battery. When I put the correct battery in my car was completely damaged. No radio, no power windows, no power to the car at all despite it turning on and idling.

This agent gave me the…

My order was placed on 1/26/2020. ( Order no. 113596311) A. 6 spark plugs. B. Plug wires C. Cap and rotor (p # 8030) for 1995 Ford pick up 300ci six. Upon receiving, 6 plugs, plug wires, AND a MDS IGNITION COIL p# 8030 !!!

INSTEAD of the ( cap and rotor) !!! It appeared the coil was picked having the same p# as the cap. SO... #1. S. ) also The C. Ser. rep. Said will ship the cap and rotor. #2. They sent my credit card a credit !!?

I want my cap and rotor ! #4. Waiting for my part ( THAT NEVER came. I called again.... losing track of phone calls to your SERVICE DEPT. talking to all the reps were pleasant. Chris, Amanda, Troy, Amani, to the best of my memory lol I,m 68.

The last call said they would send the cap and rotor but my account was closed !??? Then the call was dropped . I did…

February 7,2020 I purchased a AC Belt and tensioner for my 2004 Chevy Tahoe because I already purchased the parts in Aug 2019 with a lifetime warranty but didn't have them off the vehicle. I was told to bring the parts back after installing them an I would be refunded.

On February 8 I went to Advance Auto in Midlothian Illinois 145 &Cicero Ave where I originally purchased the parts and spoke with a Manager Eric for a return. Eric refunded the tensioner but failed to refund the purchase of the belt that had a lifetime warranty.

Eric went on to state the store policy of the lifetime warranty in which he knew nothing of that because I had returned the damaged belt in Aug 2019 that was my 1 time lifetime replacement. End of discussion! And wouldn't refund my purchase nor futher discuss it…

00 for the fuel filler hose and that he wasn’t going match Oriely’s prices . I have never been treated that way before , by advance auto parts 411 south maryville Tn I will never ever shop there again I’m considering contact bbb, lawyer

I purchased a product from you that did not fit my vehicle. When I returned the product your manager Shawn at the Hopewell Va. store treated me very, very poorly! Case #1541023. Please respond.

Wanted to return a socket that was wrong size for correct size. Had receipt. They wouldn't exchange of refund my money.

Your managers nikki,Tim, and Dave also a couple of your employees at the St Mary's store took whiskey, beer in the store and started drinking it in the store on Christmas eve. Thanks to them one of your employees went to the clubs afterwards and then I had to go drive the truck home after my relation would not let him drive

I purchased a $24 gasket set for my vehicle two months ago that I never used nor had I opened the package. I took it back to Advance Auto but they would not refund my money even with a receipt.

They told me that the return policy is only good for 45 days. I should have returned it sooner, but I had forgot about it. I will NEVER walk into their store again. There are better places like O’Reilly Auto Parts who have no limit on returns if they are new and you have a receipt.

web site is terrible. wasted my time trying to become customer. Will stay with auto zone. Please remove my email from your system. com

I visited the store on the first week of October 2019 to charge a battery and was told that I would be given a call regarding the status of the battery later that day. I was not given a call so I returned to the store approximately 10 to 14 days later and saw the battery still there but had not been looked at or charged.

I returned again, approximately a week to 10 days later and spoke with Ebi the manager and he told me that he would call me the same day but never did. I returned approximately 10 days later on December 2nd and he stated that the company was not totally liable for providing me with a new battery. 58. So...

I would roughly pay $43 of that amount. Ebi stated that he would only pay 50%…