Advance Auto

My name is Jackson Stroud.

I live in Sarasota Florida.

The end of last week My truck was not cranking so I jump started it and then I went to the store by my house on Fruitville Road in Sarasota .

An employee tested my battery while my truck was running and said my battery was fine.

He told me it was my alternator .

They didn’t have one so we had to go get one at a nearby auto zone.

The alternator for my 2014 Silverado was $300.

After we installed it my truck ran ok then it wouldn’t crank or it would but not without sounding sluggish.

Today I went back to the same advance auto on Fruitville.

The female assistant manager tested my battery and said it was no good.

I was upset because the other guy said it was good and we spent all that money on an alternator we really didn’t need.…

Dunkirk Maryland location.

Over the years I have dealt with High Gear, Trak Auto.

Somehow or another you guys need to re-hire the guy Sandy I think he used to be the manager at the Dunkirk store store because it seems like you guys are hiring young and experience people who really don't care about customers.

I don't have an automotive shop but I have worked on a lot of cars and still do, I like supporting local business but maybe it's time for me to consider buying from RockAuto or another supplier.

PS: one of your employees seems to like sitting in his vehicle for long periods of time.

I visit your store in Hopkinsville on June 11 this wonderful employee name Jessie really gave good customer service she was friendly kind & caring I went in upset but she was calm talked to me checked my battery and even gave me a chair to sit down seeing I was old and not feeling good she gave me that extra caring 100% customer service took care of my problem very professional her 5 years working there really showed she loved her job took completely interest in me as a customer Thank her she deserve a raise & reward she made my day.. let her tell the rest I was 100% satisfied when I left.

Again Thank Jessie from the Bottom of my heart at store 8330 Hopkinsville Ky 42240 Sincerely Valeria Adams 6/11/19

We walked in and there was someone in front of us.

That is fine.

Then after Jayne was done with that customer she talked to him for a couple minutes before getting to us.

Then once she finally got to us she got an attitude after we told her what we needed, which was a T50 3/8 drive socket and a 3 inch extension.

That was it.

Cause we needed to use them in the parking very quickly.

So she came out with a 9 inch extension and got an even bigger attitude when we told her again that we needed a 3 inch extension and from the back she told us she could give us a 6 inch extension.

After she said that we told her again that we needed a 3 inch and she gave us more back talk and attitude.

Ordered a part yesterday around 2:49pm was told over the phone part would be in next morning.

Got to store around 11am next morning no part available.

Was told by employee that there is no number to call to find out what the status of part is.

Very inconvenient costing me more time and money

In reference to store number 2413, were I able to give zero stars, I certainly would !

I showed up right at closing, 6pm central time, to be told I could not have my prepaid online order.

Mark was very rude to me and threatened me with police action If I would not leave.

Not sure why this store gets to close earlier than other stores.

Also the mobile version of Google still reflects this store is open until 9pm.

This will be my last purchase with Advance Auto.

I am in retail sales as well and I would be fired for such action.

For this once Car Quest location it would seem they are more concerned with corporate sales rather than the individual.

Came in to get coolant for a VW Passat 2003.

At the counter asked to.

Verify this coolant selected is pink.

The Preston European blend says good for euro cars (VW).

Took it home and opened and it was blue.

This is not the VW pink solution I asked about.

I went online and ordered the proper brand/blend.

The store would not return the blue coolant saying it was opened and works for VW.

It is not the pink brand I stated I wanted and the store misled me to the one I did not want.

I wish to return the product for a refund

I bought a electric fuel pump for my car and I got another manual fuel pump for my car from auto zone when I installed the electric fuel pump it set my car on fire under the hood and did not damage the electric fuel pump I want back to get the right parts I need to change the electric fuel pump in to get the right one they said that they can do it

I was sold a battery and then found that it was the starter that was bad.

The sales lady didn't test my old batter first but did AFTER the new one was installed and found the old one to be in perfect condition.

She refused to refund my money, so now I have 2 batteries when I only need one.

I just want my money back.

If she had just tested the old one first, this would not have happened and I should not have to pay for it.

Regarding Advance Auto, 5120 Library Road, Bethel Park, PA 15102: Ordered parts by phone and was told they would be in the next day.

Told rep. to hold for three days for me to pick up.

Drove to store three days later to be told all parts not in.

Asked why they didn't call me.

Manager ken said they didn't have my number.

They have my number in their system, in fact used to identify me for ordering info.

I hate LIARS!

Went to new O'Reilly nearby.

Had all my parts in stock, better prices, and $10 off additionally for being a new customer.

O'Reilly it is from now on.

And the icing on the cake is I have now been waiting for 40 minutes on their corporate complaint line for a "team member" for my "very important call to us".

No wonder their stock has gone nowhere over the past 5 years!

Your online chat and Contact page has no e-mail for me to send you pictures of one of your company's failed rotors that is an abomination of workmanship and quality control by whom ever you purchase this item from.

I am contacting you so that you may realize the junk your being sold and the danger your putting the consumer in.

SO, I will send the pictures and then we can discuss your appropriate course of action for this issue.

Respectfully,

I have tried for 2-weeks to get ob line and order parts.

The On-Line message always says you are down for a Tune Up/ Speed Perks discounts only available On-Line.

Everytime I go on line and select the items I want, the page comes up and says the site is Down For Repairs.

The phone number for Customer Service says someone is available every day, 7 days a week.

I call the Customer Service Desk and get a recording that they are closed and to call back later and hangs up on me.

My Speed Perks Rewards and Discounts are about to expire and I cant reach anyone to help resolve the issue.

Please call me to resolve the issues so I can use my rewards and discounts.

Thank you.

443-506-7597.

I purchased an elderbrock carburetor from the chilhowie store and it is defective they refuse to refund my money I do not recommend shopping here to anyone

I bought a starter for my F150 told kid at counter it was manual shift , he put in automatic, said was no difference.

It lasted few weeks, I went back to store they tried to tell me I installed wrong, but finally swapped me another one.

Two days later it was in way out again , same manager of store Bobby, said it was an ignition problem not their starter.

I brought truck to a shop they found no ignition problem.

Just that store have me wrong starter.

It cost me over $ 250 for shop repair to get rt.

Starter on .

As well as my $97 for starter from your store.

Showed Bobby my recipiet but he wants no part of refunding me at all.

At this point I want payment for all i have put out.

I also lost a day and half of work over all this.

I have lived in 3 different states in my 52 yrs.…

The computer technology sucks.

Literally.

You guys run hp rp5800 computers, and the hardware in the computers can’t seem to keep up with the software because you guys are literally pushing strong software into a week computer system.

The computer has to be able to compute.

You can’t give a 2nd grader an algebraic equation and tell him/ her to solve it without there being an issue.

The avdvance auto parts computers at Bowleys Quarters keep crashing because the hardware in the computer needs to be updated itself.

All in all, the computers can’t process the software in the system.

P.

S.

Replacing the hardware with the same thing does not count as updating it.

I stopped by advanced auto in my home town of brazil indiana cause i lost poer to everything while driving i walked in and talked to a guy by the name of ricky told him my problem and without testing anything he said it was my alternator i asked him to check the battery so he brings out a battery tester and then runs back in and comes out with a meter and test my alternator he never load tested my battery he said that i needed to hurry up and get home get that alternator off and come back and get an alternator i had my 3 kids and my girlfriend in the car i was worried the battery was going to die before we got home and be stranded so i get home and pull off the old alternator go and get a new one from advance install it and the battery was still not holding charge i went to walmart and…

took a battery to the sweetwater, tn location to have tested to see if it was good or bad there was three advance employees standing at counter talking amongst themselves (no customers in store other than myself) an older black gentleman asked what I needed I asked him to check my battery and he refused to step outside and check it I was told to take a small cart and load battery onto it and bring inside when I questioned why he couldn't step outstde and check it on the tailgate of my truck he made some smart remarks and said he was letting me use the cart.

I have had several batteries checked here in the past and have never had to bring one inside unless I was buying a new battery. this is very poor customer service not sure I will be back to this location. wayne shaw

Ordered a shift cable for my car and was told that it would arrive 4/6/19 around 7:30am, called this morning at 11:00 am to see if it had arrived and employee told me that their parts truck would not be coming today.

I ordered this cable through you people because I needed it asap, if I would have known it wasn't going to be here today I could have overnighted it from another retailer online.

What really makes me upset is the fact that I came in and paid for this item in good faith believing it would be here today.

LAST PURCHASE EVER FROM THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I spoke with the rudest manager at the Denham Springs Adv Auto parts today.

I brought in a battery I purchased fron that store aprox 6-9 months earliey.

She pulled it up on the computer.

The maniac shop told me it would not take a charge.

I went their to replace it but the manager said no and cursed me out of the store using foul language i was not rude to her but the man in line behind me said to her a bit ruff in reality their s**t gos bad often.

She then told me to leave.

I told her I didnt say that but she told me she didnt gife a F**k and made me leave.

225 454 3054 I want to speak to someone about this.

I went to napa and had to buy a battery new.

I expected to pay something but just not full price.

She ran me out and the other gut because she was just so angery..

I will…

Poor customer service by employee at Carrollton Kentucky store.

Tried to return an item that I had ordered online.

There were two guys working and the older gentleman was very disrespectful and unhelpful.

He informed me that he wished that they would stop the online orders because all it does is create problems for them.

I informed him that the reason I order online is because they do not always have what I need in stock and it was a promotional deal.

He said but I am returning it and I would have to come back the next day to return item.

I also wanted to buy some sway bar bushings and he was very unhelpful in helping me with my selection. .

I purchased an onboard II scan tool.

It does not work like the tool a had purchased in the past and it cos twice as much.

I wanted to return it for a refund.

Store policy is not to refund purchase of electronics.

I opened the package, tryed it and found that it did not behave as the tool that I was attempting to replace.

I do not plan to patronize your store chain in the future. (202)498-7952

On 3/17/19 at your Millsboro DELAWARE store I tried to purchase a brake light for a 2007 GMC denali the first person could not find it on the computer but gave me one that should work it did not work.

This evening i tried to return the bulbs with receipt in hand but was told i could not return them because the package was open.

I asked the young lady if she could find me the right part but she could not find it on the computer. now i am out $8.

00 and still no part.

This is not the first time i have experienced this incompetence in this store but it will be the last. i have spoken with many people in town and have heard similar stories or worse.

Zero stars is my rating.

My (adult) son went into the store to rent a tool for someone that was doing a repair on his car.

My son started the conversation by stating, "Ummm, I need to get a..." The immediate response by the employee was, "We don't rent 'Ummms" here".

My son continued to tell the salesman what he needed (a bearing press) and he proceeded to go to retrieve it.

My son added that he needed the removal tool also and without looking back, the salesman said he didn't need it.

He came back to the counter, dismissively said, "We don't have it," walked past my son as if he were invisible, and instructed another salesman to assist 2 other customers that had just walked in.

We left the store and went immediately to AutoZone where he was able to get what he needed in 5 minutes…

My wife Geraldine Clark went into your store number 9826 in Laurel, MS on 03/0819 @ 10:38 A.

M. to purchase a tail gate cable and a driver side rear tail light assembly.

The transaction number was 1507 (Danny B.).

Your customer service representative had difficulty figuring out what a tail gate cable was and had to ask another associate to help him look it up.

It was so bad, my wife had to draw your sales person a picture.

They said they did not have the taillight assembly, but would order one and it would be in the next day.

My wife called the morning of the 10th to see if the taillight assembly had come in.

The lady told her that the tail gate assembly she ordered had not come in yet.

My wife explained that she did not order a tail gate cable as she purchased one the day she was…

Tried to order a simple part and when I showed up to pick up the part, they told me there was a mistake and that it would have to be another week wait.

Showed up next week and they told me the same thing.

Somehow it wasn't being ordered even though I has already paid for it.

Unbelievable.

So unprofessional.

They were just looking at me like I was stupid.

Rude.

Not helpful or apologetic.

Never offered an explanation, or discount or any attempt to make it right.

Completely wasted my time.

I swore never to go back in there again but they are 5 seconds from my house and by far the most convenient SO, I went back in today, against my gut, to pick up a simple oil filter.

How hard could that be right?

As usual I walk in and nobody cares.

Not greeted by anyone or asked If I need help.…