Advance Auto

The employees are constanly giving me wrong par ts and wrong information.

I am starting to feel like its personal.

And their online chat help is just anoher waste of my time.

I bought a battery from your altavista va store.

The next day my car would not start .

I had to get a jump to get to work 40 MI.

Away.

After work I had to get a jump.

The car would not start without a jump for 4 days.

I lost 2 days of work.

Then I had to pay 75.

00 To get my car towed then 40 to have the systems checked.

Then I bought another battery from a different dealer.

2 batteries in 1 week.

My mechanic said to return the Advance auto battery to your altavista store, and when I tried to return it after missing work paying a tow truck and having to ask total strangers to jump my car for 3 days is preposterous and dangerous!

I cannot afford to lose this kind of money!

Please consider refunding my money from your faulty battery.

Thank you.

I have Been Buying Parts from advance auto for over 30 Years The Store i Have Been Dealing With For The Last !

2 Years Used Be A Great Store (800 West 84th Ave Denver Co 80221 Store Number 3917 )Now The Service Is Very Bad I Am A Commercial Acct My Cus,Number Is 2395130 The Manager And The Old Manager Are The Worst The old Mng is actually the commercial parts Person And He Is The Worst Ones at This store Every time I Order a Parts He tells Me IT BE ON THE NEXT RUN Not the Case Sometimes 2 to 3 hours and then Sometimes The Next Day I Used To Do 3,000 dollars a week with this Store and Since I Can Not Get My Parts In A Timely Matter I Have Lost a Bunch of Business Do To The Wait.

I can not Believe The District Mng would let this happen but they Do If Someone does Not Do something About the…

Poor customer service at Venice , FL store.

Associate soooooo lazy.

Said she could not order air filter for my 2018 Terrain.

Too lazy that’s why!

If people go on line it’s there in plain English to have an Associate order .

I overspent for wiper blades back in Dec. had rebate for $20 .

Needed a new air filter .

Ended up walking out in disgust.

No wonder Amazon is soooooo successful.

Lazy people don’t last long there!

The people that work there are the most disrespectful people I have ever met.

Thinking cuz I'm a female so didn't really know what I wanted, but isn't that where you go for help?

Not on the Wadsworth store in Arvada becuz they totally ridiculed me.

Really miko?

Or whatever your name was....

Didn't buy anything but went to auto zone where they treated me with respect.....

I brought my old battery in to be tested.

The worker said that my battery was dead and needed to be replaced.

I told her my year make model.

The lady typed in my information and told me the battery that I would need.

Not knowing much about cars I trusted that I would receive the right battery.

I took the battery back to my vehicle and installed it with my friend who knew how to install batteries.

When we put the battery in and attached the cables to it a huge spark ensued.

I brought the battery back and Advanced Auto manager was completely confused as to why the lady would have sold me that initial battery.

When I put the correct battery in my car was completely damaged.

No radio, no power windows, no power to the car at all despite it turning on and idling.

This agent gave me…

February 7,2020 I purchased a AC Belt and tensioner for my 2004 Chevy Tahoe because I already purchased the parts in Aug 2019 with a lifetime warranty but didn't have them off the vehicle.

I was told to bring the parts back after installing them an I would be refunded.

On February 8 I went to Advance Auto in Midlothian Illinois 145 &Cicero Ave where I originally purchased the parts and spoke with a Manager Eric for a return.

Eric refunded the tensioner but failed to refund the purchase of the belt that had a lifetime warranty.

Eric went on to state the store policy of the lifetime warranty in which he knew nothing of that because I had returned the damaged belt in Aug 2019 that was my 1 time lifetime replacement.

End of discussion!

And wouldn't refund my purchase nor futher discuss…

I called to order an fuel filler hose for my Jeep the employee was not polite and not willing to help me I asked for military discount and he hold on so he could ask his manager he came back and said no , I asked they match other auto parts store prices he said no told me I would have pay 37.

00 for the fuel filler hose and that he wasn’t going match Oriely’s prices .

I have never been treated that way before , by advance auto parts 411 south maryville Tn I will never ever shop there again I’m considering contact bbb, lawyer

I purchased a product from you that did not fit my vehicle.

When I returned the product your manager Shawn at the Hopewell Va. store treated me very, very poorly!

Case #1541023.

Please respond.

Your managers nikki,Tim, and Dave also a couple of your employees at the St Mary's store took whiskey, beer in the store and started drinking it in the store on Christmas eve.

Thanks to them one of your employees went to the clubs afterwards and then I had to go drive the truck home after my relation would not let him drive

I visited the store on the first week of October 2019 to charge a battery and was told that I would be given a call regarding the status of the battery later that day.

I was not given a call so I returned to the store approximately 10 to 14 days later and saw the battery still there but had not been looked at or charged.

I returned again, approximately a week to 10 days later and spoke with Ebi the manager and he told me that he would call me the same day but never did.

I returned approximately 10 days later on December 2nd and he stated that the company was not totally liable for providing me with a new battery.

I agreed to pay 25% of the total cost of the battery including taxes which amounted to $169.

58.

So...

I would roughly pay $43 of that amount.

Ebi stated that he would…

On Thursday, August 8, 2019, I had an issue with my 2005 Ford Escape's battery.

I put my battery charger on the battery overnight.

On August 9, the vehicle started fine and I was able to drive to work that morning.

I went out to my vehicle over my lunch hour to see if it would start which it did and I left it running for approximately 20 minutes.

When I got in my vehicle to leave work, the car wouldn't start.

I had to have someone jump start my car and I drove to the nearest Advanced Auto in Council Bluffs because I wasn't sure if my vehicle would make it to the one I normally go to (609 32nd Avenue, Council Bluffs).

I stopped into your store located at 2729 West Broadway in Council Bluffs and told the man behind the counter that I would like to have someone come out and check my…

Was at your store in Johnston R.

I today purchasing clean products for my 2005 ford f-150 FX4 pickup.

I asked the sale associate Joshua for help finding a bulb for the truck.

He began making insulting remarks like oh ford found on road dead.

When ask to stop with his insults he continues with Henry Ford use to go to a junk yard to see all his cars.

With that I took the 40.

00 of product and told him to stick them.

And walked out.

No apology nothing.

I will never buy another thing in your store again.

Just to be insulted.

And I will make sure all my friends never buy at your store either.

One employee was seen giving the finger gesture and cussing on different times Jon is his name in Fayette square wv

At 12: 35 pm (noon time) on July 3, 2019.

I was in the Marlow Heights Shopping Center Advance Auto Store bringing my old battery to receive $22.

00 core for the old battery for my 2000 New Volkswagen Beetle and to get a battery for my car key.

I was waited on by the Store Manager Jerell Alston (240)455-3616, he told me that he would take the old battery but his computer was down and I would have to wait 2 hrs. for the $22.

00 core refund.

Then I asked him for a battery for my key, he took my key to the back of the store to find the battery replacement.

As he was replacing the battery to the key he use a flat head screw driver to open my key then some how destroyed my Transporter Chip inside my key.

I was there for over an hour because he could not put the key back together.

I asked…

At or about one month ago I contacted the customer service for advanced Auto on Paxton street in Harrisburg PA, regarding a racist incident that I was a victim of ,a few days later I received an email asking in regards to what occurred,since then I have heard nothing back from anyone .

I am not satisfied with how I was treated and am taking a step to go around the management in this particular establishment ,I would like to be contacted and would like a receipt of my correspondence.i can be reached at 717-543-8578 at anytime,

Stopped at advance auto in San Angelo, TX because I needed to get the codes related to the service engine light. the guy was the most unfriendly and least helpful person I have ever come across at an auto parts store.

He did run the scanner ( turning my van off after I explained I was concerned it wouldn't start) told me what the codes were showing but refused to give me the codes.

He said about 5 words to me in total.

Waste of my time.

I have been travelling the country for the last 5 years and have never had such an experience at an auto parts store!!

Will never go to advance auto again when there are so many better options available!

Bought 35 mm socket that cost 20.

00 Tried to take back unused with receipt.

They will not.

If I buy tools at Home depot or Lowe's I have no problem.

I will not buy anything from advanced auto again.

Moonville,SC has a new store moving in I will give it a look.

Travis Lee at the Ahoskie NC Advanced Auto Reversed the pads on my battery Posts red & green putting them in backwards.

I returned & asked him to correct the error as I learned the were backwards by jumping my low car battery with reversed polarity based on his positioning of the pads and it made a loud POP which could have proven catastrophic by exploding with acid going in the eyes & on clothing causing severe burns.

He nonchalantly took his own sweet time when I arrived and waited on customers who had come in after I arrived.

Finally he went outside with me and All he needed was a simple wrench, I was quite angry at his slothful demeanor and NO apology.

HE TOLD Joey the manager to do it! and went inside, He should be FIRED he doesn't want to work & his demeanor does not reflect the…

first time in this store in 2 years because the last time was not a good experience! should have known better and driven 17 miles to the competition. i guess when you are the only game in town, you van get away with having a non-customer service attitude.

i wrote a check for my purchase. the machine declined the check. interesting, i had just balanced the account and there were a few thousand dollars in the account.....

The clerk called the manager (Tony) who said that it is not unusual and likely not the bank but the third party verification service that advanced auto uses, he continued, it happens quite as bit.

W O W. you have a 3rd party service provider who has a known problem and you do nothing to rectify the problem, instead PASS THE BURDEN OFF ONTO YOUR CUSTOMERS to make it work…

The worse customer service ever.

1.

I asked the guy did they put on windshield wipers, he said i'm with a customer you have to wait your turn, and he went outside so I got in line 2.

I then asked the young lady that was behind the counter who thought she was God's special gift if they installed windshield wipers and she said I would have to wait for the guy to come back so I asked her if she could help me get some transmission fluid, she said in a nasty tone and taking a deep breath it's on the back wall, so I said is it a specific kind that I have to get again she takes a deep breath with here eyes rolling to the ceiling and says you have to go back there and look for the kind you want.

I decided to go to another AA. the guy came back in the store I bought one windshield wiper from…

told counter person make, model, year, 4 barrel Rochester remanufactured carb, with auto choke,, even took in one for core charge, this was on 6/27/19 finally received it at store on 7/10/19, got home open box,, wrong carb,, they sent a 2 barrel Rochester carb, called the store they put me on hold 15 minutes then told me to bring it back.. the male behind counter this time tried looking it up , said he could not find it , but want to sell me a elderbrock carb at a higher price,, then he was coing to refund my money but could not produce my carb core, said it was shipped to va. to be rebuilt.

I would had to call back and talk to a don. that the two employees in the store could not do anything..

I have 7 pickup trucks I maimtain,, a lot of parts to buy, but this reaffirmed that this store…

To whom this may concern, My boyfriend works at the Monmouth Illinois location.

And his boss treats him like he is garbage.

She has called him worthless, stupid and useless to the company.

He goes to work just everyday and works his ass off to support his children.

I don't feel like she should be running that store.

Also please do not disclose my.

Name to her.

This has been bothering me for 2 weeks now so I MUST INFORM YOUR COMPANY what occured JUNE 22-23 I;m a 64 y.o. man who has purchased items from Kragon / Oreilly located at 701 Central ave.

Alameda, Ca.for past 25 years.

I went to purchase wire ties for my car & without being able to find them I asked employee Adrian for assistance.

I explained to Adrian( age 22-24) what I was looking for & without even attempting to find wire ties Adrian told me store didn't have them.i suggested that perhaps employees should be better trained.

I was shocked by his attitude & laziness so I again I discribed item I needed with his reply was that I didn't know what the fuck I was talking about & get the fuck out of HIS store!

He demanded that I get out of HIS store 6 times along with Adrian getting into…

I bought a new battery on Sunday.

The battery went dead on Wednesday left me stranded.

Return it only to be told I had to leave it overnight for them to charge it to see if it was bad.

Got there this morning and they had not even charged it.

Said they could not give me a new battery because it would void my warranty.

So now I'm still stuck waiting.