Adobe

Listen, I just had two awful experiences today with your support staff. I really would like to talk to someone IRL.

I had signed up for a Adobe Stock trial. I just received an email to this email address that reminded me that I would be billed almost 40.00. I am in the middle of a company/web startup and am not ready quite yet to work with the images I signed up for. I expected to be ready again in 2 months or so.

I could not find, on my own, the way to stop the first payment after my trial so I called your support people. I was put on hold for just under 10 minutes as I was speaking to the support person. I was left just hanging.

I called back, asking to escalate. Your person insisted that because I had deleted my account she could not allow me to escalate. When I persisted with my…

Cancelled Adobe months ago.

Just got billed.

i contacted help center about my subscription. I was informed that my redeem code is fraud by the 2nd person of customer support. Your staff is so rude. I contact your website because I sincerely believe that the 3rd party who sells this code were you representative.

I spent almost 5000 baht to buy this code. This means if you nicely explain to me, i may consider buy the subscription right away. Your staff should be blame for users who don't want to spend money using the genuine program from your company!

Chris Baxter (email [email protected])

I clearly recall canceling my "Photography Plan" with you when I received your email reminder that payment was due I recall completing feedback as to why I was cancelling my plan I recall seeing a thank you message

Why was my plan not cancelled / why have you now billed me for 2021/22?? (Paypal - Invoice ADD000091495UK £119.21)

PLEASE close this plan down with immediate effect PLEASE provide me with a full refund I will be raising a dispute with Paypal if I hear nothing back from you within 7 days

My thanks

I can't contact Adobe, I have just given up waiting to be put through to an adviser, 1hour 14minutes they have kept me waiting to speak to support and I have given up. Classic example of a company that has the monopoly on the market making it as awkward as possible to contact them. I pay £50 a month for this, disgrace.

I strongly object to being forced to choose "Taiwan region" when prompted to enter where I live. Taiwan is NOT a region, it is a sovreign state and a thriving democracy to boot. Why should I be fored to connive with the craven Kowtowing of Adobe, too cowardly to stand up to the bullying of the Chinese communist dictatorship?

Or too eager for profit, perhaps? Have a some backbone! Don't let yourselves be walked all over on this issue, or soon you will find that it will apply tol something much closed to home! Of course, I know that you won't pay a whit of attention to what I'm saying, but at least I know that I have spoken, not like appeasers the world over who have on their conscience the lives of all those who are threatened, persecuted, and massacred by dictatorships.

No help available for reinstalling InDesign & Illustrator . Adobe apps , PS/inD/Ai were constantly stopping. I was advised to un then reinstall the apps. When I went to reinstall, I was told I couldn't because my computer has an ARM rather than a AMD processor.

Now I'm being told no one in tech support can help! I'm a graphic designer under deadline and can't finish my work!!!

0 which always worked perfectly and signed up for their Pro DC which charges me every month but is especially good at wasting my time and not letting me look at postscript files like the one you sent me, so I haven't read your file. Sorry. I will keep trying. --mike

I have the new and updated version of photoshop. I'm creating a small video animation, when I go to render it WON"T stop the spinning wheel, I have had to force quit 4 times and I get the same problem...... This is totally CRAZY the file size is 4.5mg!!!

ANY SUGGESTIONS?

Signed up for their photography package, ended up paying for stock photos without realizing or being told. By the time I found out I was already 3 months into a contract and had to pay an early termination fee of £95. Feel totally conned.

I have use the free trial but they keep deducting money to my account. its very disappointing that they anyhow deduct my money even I didnt subcribe . I need my money back.

last May 2021, I try the free test of adobe . I didnt subcribe as I only use free subcriptions. 27sgd in my debit card. Hoping to get my money back from May, June and July

Re: Adobe Case ADB-14813492-R4N7

Please see the contents of my last chat with your representative when I cancelled my paid for subsription. I was left with the confidence that a company with the branding of Adobe would be worth their word. This is obviously not my experience, I am so disappointed and angry. The contents of the chat below tells me that you would not be taking any further payments from my credit card and having checked my card you are still claiming £49 per month and have been since I cancelled my subscription back in August 2020 that's circa £500 (plus intrest on my card that I am out of pocket).

I expect you to confirm that you totally cancel this request for payment and refund the money you have illegally taken from my account, the subsequent interest I have been…

ZERO phone support. disconnected by the system 3 x in a row.

I bought a “perpetual” licence to use Adobe Photoshop, but Adobe has locked me out of it and say it’s unsupported. They ask that I pay $79 per month ongoing to use Photoshop again.

I was falsely sold an annual subscription back in March. At the time I had asked if there would be a cancellation fee because I was uncertain I would use the subscription and I was told no and that I could cancel without incurring additional charges. Now I try to cancel the subscription and find I am charged £34.95 to cancel the subscription. I called up on the phone and found them to be incredibly unhelpful with conflicting information given. At one point the person I spoke to on the phone said I would not have to pay a cancellation fee if I cancel over the phone. I was then transferred to the cancellation team who then say I would have to pay a cancellation fee.

I don't expect anything to come from this complaint as I am well aware of what companies like these are like. However, better…

We are using crack version of Adobe suite in our studio to create branding to our clients and making money , am one of the employee working there I think it's not fair using Adobe apps without paying for last 5 years am deepak

I have just installed Fresco but found out I didn't have access to all of the features.

After speaking to the representative, I was told I needed to pay an extra £10 per month to fully use it despite already paying for Photoshop and Lightroom.

After a lot of years as a Adobe user, I was hoping they would have given me access seeing as there are a lot of similar products which are free.

I'm constantly finding show-stopping bugs throughout CC. Contacting support resolves nothing and simply wastes my time. I've currently spent 7 hours trying to resolve an issue with XD to no avail. I'm currently waiting in front of a chat support window, I've been here for more than an hour after someone called Himadri appeared at your end.

Since the initial greeting, there's been no more communication despite me typing several messages to enquire about what's going on. All this after I spent 3 hours yesterday only to be told that I was going to be contacted by someone from adobe "within a few hours".

Needless to say, this didn't happen. I have a team of developers and my end client on hold waiting for a solution. This is costing me money and my mental health. The customer care is beyond…

Impossible to contact. UK customer support by phone to discuss account payment problem

WHY does NO ONE answer the phone??????????

This call center triggers my trauma from years of stonewalling and lying from Comcast. I don’t know what happened to Adobe - they used to be fantastic - but now they’re just another faceless company that has forgotten why customer service can’t make or break its success.

Don’t even bother reaching out to the support team. They can’t actually help you and the process is psychologically draining and designed to make you feel helpless. This is one reason why Canva has become so popular.

When requesting a refund based on the product not working the customer support agents decided to spam me with the same thing.

I cancelled during the free trial period and to this day I am still getting charged.

Had a Acrobat DC Pro licence. Bought another for a staff member and that blocked my first licence. support told me to download all files and they would "Provision" the account but didn't explain what that meant. Just that i would lose all the history of the documents that I had sent out for signature. Totally unacceptable.

Call the local support line 6 times and got through 3 times. Advised I would be put through to the individual account team. On hold to 15 mins than just went dead each time. Three other calls - never even answered.

Listened to crappy music waiting while trying to work on. Terrible support and set up. Might look at Docusign when sub runs out

I have spent 2 weeks trying to solve an issue with Lightroom, both using the chat function and phone. Phone waiting times are easily half an hour plus, mental torture. I have also tried to resolve via chat function - the technology for this is so bad, and expertise of the reps in my case has been appalling and wasting 5 hours of my time. All in all I have spent 7-8 hours on chat and the phone, on a relatively simple issue which still isn't resolved.

Adobe's customer service truly is an insult to humankind. It has given me anxiety as I know that if I ever have any issues, real mental torture awaits. You may think that this sounds funny or overly dramatic - you have no idea what an impact this has had on my work (for which I use Lightroom) and family because of the sheer loss of time,…

I been kicked out from Adobe about complaining they do not want to support the 2015 version of Photoshop anymore. I was still able to use it before the complaint. After the complaint they blocked the use of it. Adobe seems to like hostage situations.

This 2015 version was more than enough for me. Why should you pay adobe monthly fees just to get blocked from the program as they like to. I think a one time payment should do. This illiminates the hostage situation they seem to like.

If they block me I supose I could stop paying them

I purchased Teams yesterday. It is not working. I went to customer support for 45 minutes and received no assistance. Then I tried calling customer support and was on hold for 45 minutes. Then I scheduled a meeting and was told I would get a call between 1:30 - 8am, which is ridiculous. I am now on the phone to cancel and 30 minutes in I am still on hold.

This is the worst customer service I have ever seen. I thought Adobe was a good company but this is insane. How can you justify treating clients like this?

Last fall I purchased a subscription to Adobe Acrobat DC for $14.99 a month. I had to purchase the pricier version because I use a MAC. This spring, I noticed a $23.88 charge showed up on my credit card in March for Adobe Export PDF. I called Adobe Customer Service to have that cancelled—there was no reason to pay for Export given I was already paying for Adobe Acrobat DC. I asked the Customer Service associate to cancel and refund the charge for Export. I asked them to make sure they did not also cancel my Acrobat subscription.

When I received my April statement, I noted I had received a $23.88 credit as requested. I also had a $14.99 charge for Adobe Acrobat. So I thought all was well. But later, when I tried to use my Adobe Acrobat, I got a pop-up to click on a trial version. I was in…

you don't have any way to cancel a trial subscription. All you have are instructions. Which provide misleading information.

Specifically, your website does not provide the options . Below is a screenshot of the page your instructions claim I can use to cancel my trial subscription. As you can see, it does not provide the options your instructions claim are there.

Furthermore, I am unable to access billing information in order to remove my card from being charged.

Unable to select a PDF and convert to word for editing. Contacted via chat 01MAY20201 I advised my issue. Adobe CS Chat (live person) advised office closed and call back Monday. Ended chat. Then received the following email:

Your Adobe Customer Care Case Is Closed Dear Tina, Sorry, we were disconnected! We want to help you resolve your issue and hope you can get back to us. You can reach us through our Adobe Customer Care contact page. When you contact us, please have your Adobe ID ready. Your case details are as follows: Adobe ID: [email protected] Case number: ADB-19215715-D7M2 Issue: Disconnected

We look forward to working with you, Adobe Customer Care

My comments: We were not disconnect. ***************Not disconnected***************** Please pull case and read. Thank you, Tina

I have been locked out of Lightroom because when I tried to sign in it would not accept my password so tried to changed password Adobe sent me codes and it would not accept so I kept trying then I got locked out . 00 and it would take 3 days to do .

WHT should I pay this amount of money when it was Adobes fault . your help would be appreciated.

I have been a member with Adobe for years now . To night I tried to sign into Lightroom and it would not accept my password so I asked to reset my password I put the code in it did'nt work so tried several times I cannot T hen get a message that my account has now been locked that I cannot have access to it because I have made to many attempts to gain access.

I rang 18008336687 the person to me that I cannot make access because I had made to many attempts to open my account. he said he could unlock my account for I think a figure of $ 300.00 or I could get a new Adobe light room for $400.00 I pay $14.95 a month and have been very happy with the service until now. I cannot afford to pay $300.00 or $400 .00 . Please unlock my account so I can go on enjoying my Lightroom and Photoshop Please…

I have been trying for 6 weeks to resolve a fill and sign issue. I have asked to speak to a supervisor, I don't know whether that request was received and a supervisor will contact me. I am now told it is a provisioning issue.

I don't know whether the provisioning issue has been put in or not. I was hung up on 7 times yesterday and once so far today. I am so frustrated I I need this function for my business and your technical people cannot help nor can they escalate the ticket.

Your customer service is horrible. There is no where to complaint and no one that truly understands your product. I have tried on-line chat, as well as calling.

I canceled my membership cause my computer crashed and you continued to charge my pay pale account. For three months. When called you and brought this to your attention you refunded $20 and continued to charge my account for 3 more months.

STOP CHARGING ME FOR SOFTWARE I AM NOT USING. Refund immediately the three months you are charging me.

I feel this fraud I feel this is unacceptable and abuse!

Jennifer

I have used Adobe products for more than twenty years. to now loosing productivity because the stupid desktop app has to update (forced update) two days in a row. I have to say Adobe is really starting to disappoint me.

patchy updates, buggy updates and frequent FORCED updates. This is bull shit.

I signed up for Adobe Photoshop in September 2020. My account was activated on October 22, 2020, but I never received any instructions for beginning to use the Photoshop, so I wasn't able to begin using it.. Then I had an accident that pretty much crippled me and shut down my studio. I'm just now becoming able to get back into it. If I can't access Photoshop, I see no reason to keep paying for it. Please, either help me access Photoshop or cancel my subscription.

I called your customer service department for help today, but the person who answered was so low in volume and spoke with such poor English that I was not able to understand what he was saying. I asked him to speak up several times and he did for about 1/2 sentence and then went back to low volume again. He also spoke very fast.…

I bought a new macbook pro on Saturday. It's now Tuesday. I couldn't open any adobe products, despite having an account. Can't update, can't download. Got on chat with 'help' (using that word loosely) for over half an hour, he couldn't even get remote set up. I finally gave up on him. Called. Over 1.5 hrs later, the guy I talked to accomplished exactly nothing.

Uninstalled and reinstalled cloud 3 times. Nope. Ran disc utility on everything I could run it on. Nope. Threw out my older (bought) versions of everything, so now I can open the new versions of photoshop, illustrator and indesign. But only from my desktop. Cloud is still completely useless. Oh- and still....cannot...download....anything...from.....cloud.

The useless 'help' I wasted 2 hrs on has 'escalated' my case. Now I have to…

My complaint is about this last update for photoshop regarding the selection of layers.

Please just urgently get back to how selecting layers was before. What I mean is, with this version I hate to move objects around because you guys made it impossible to do it without dragging a group or something that I NEVER SELECTED... I mean... Instead of an upgrade we got a downgrade on layer selection.

It's just dumb to want to modify something that was perfect as it was. No sense at all. I barely open photoshop just because I can select the object that I want without going into trouble. Bad Design, Bad devs, Bad everything. Fix it, or I'll stop paying for such lame service.

The customer support service is hopelessly incompetent. I had to cancel my subscription because of its inability to resolve complaint. My profile was updated by with a new email address. But when I downloaded acrobat dc, it tried to verify using an old email address.

I asked support to help me delete the old email. But that was hopeless. Support keep advising me what to do but I explained that was not successful. No matter. Support was unresponsive. This should be a relatively easy task but the reps seemed clueless probably because they are poorly trained.

I had no recourse but to cancel my subscription. The obvious question is if the email shown in the profile is the correct email for verification, why am I asked to verify with an email that I no have access and is not relevant to my…

When being placed on hold music plays and is very poor quality! It sounds like you are trying to tune into a radio station from a radio receiver. Please consider people who have impaired hearing and are wearing a hearing aid devices. The feedback from that static noise is painful.

Thank you,

Danielle

I've had your product for over five years. Now, for some reason, you want me to sign in. Also, you're trying to sell me products I have. Example: PhotoShop site, as I attempt to sign in, askes me to pay for Photoshop.

What is wrong with your system?

I am a student and I had a small project that I put together in Premier Rush. Using the free trial, you get 3 free exports before you are expected to buy a subscription. I used all three of my free exports and the only thing that it exported was a text document with a bunch of gibberish.

(i tried to run it to see if it was a program to view videos) I also put it into a browser to see if it was a link. Contacted Adobe Customer support and every single person I spoke with just said "wrong department" and transferred me.

one person finnaly said that phone support couldnt help with this and I needed to use the in website chat. the 1st person couldnt help me and transfered me to another person who takes upwards of 5 minuits to respond to what I type as well as going a round about way to say…

I Bought the MASTER COLLECTION a few YEARS ago for over $1800 and now that i have bought a new computer with MAC IOS Catalina it (ADOBE) is now not compatible with my new computer. So the geniuses at Adobe in Customer Service/ Support (CS) have recommended I DOWNGRADE my mac IOS to High Sierra so I can continue to use my software. HOW DUMB are they to suggest I downgrade my NEW MAC BOOK to facilitate an older dated software???

Any other company thats worth anything would offer a solution to compensate for this glitch and I say glitch because all software, whether it is an anti-virus or MS office has the option to be upgraded!!! However, Adobe has no way of upgrading this software but rather suggest I go backward in time with technology and efficiency by downgrading my IOS.....lol this…

Currently there is a marketing strategy by Adobe to entice potential new customers to receive a one week trial subscription to Adobe Acrobat or Adobe Cloud.

However, Adobe does not confirm the Adobe trial subscription has commenced via the customer's e-mail address - which Adobe collects in conjunction with the potential customer's credit card information; NOR does Adobe make clear (other than in the fine print) that one's credit card or bank account will be then be automatically debited for an unspecified amount and for an unspecified duration if the potential customer neglects to "cancel" this trial subscription within the one week trial period.

Further, information regarding how to cancel this subscription is not made in any noticeable or transparent manner. I must say that I am very…

I bought Creative Cloud as a teacher not realizing the price would go up annually to the full price after a couple of years, so my fault for not reading the small print. The new price is too expensive but if I cancel now I will be charged about 100 pounds to cancel early.

So I wanted to cancel my annual plan immediately in case I forget to do so when the year is up.

However Adobe tells me that it is not possible to get out of auto renewal. This means that they are hoping I will forget to cancel when my full year is up and automatically pay for another year! I will be vigilant. I will cancel. I will cancel. I will cancel.

Honestly, adobe are a behaving like bunch of mafiosi. How can they keep their customers happy with this attitude? Shame on you.

I used my credit debet card to by gass at mel loas in Livingston texas on Monday night it charged me 99 dollars plus the gass. there is no notice there doing this on pumps I find out I cant get my money back for 2 or 3 days im on disability no money now cant get what little I had till later im trying to find out whos fault this is the store where I bought gass or shell oil.

if I find out I plan to let people not to use shell and I have a friend that's a truck driver whin he warns the truckers it will cost shell lots more than they have cost me.

I’ve called and sent at least five times today and have never had my calls returned. I have also sent emails. Their customer service is the worst I’ve ever encountered.

I have been charged twice the amount I paid for. The normal price for adobe after effects is £15 for a student. What’s up with the payment delays as well? Can you please fix that cause you guys take my money at the worst times when I have money in my card.

I’m a student trying to make a living by my self but you’re ruining it by taking money at the wrong time. Please fix yourselves up honestly. To be honest I’m really sick of it.

Himanshu and Arpit each had me waiting for more than half hour during an online chat to repair LR problems

I started my journey facing stuck on splash screen when lounching indesign (CS4). On Dec 11 I chat with an agent named Aakansha which after sharing my product key and details with him, explained me I need to reinstall the suite.

According to his advise, we agreed to do it on a fresh pc. According to the terms of my key, I can use this key on 2 machines. Aakansha sent me links for downloading the software and instruct me to chat with the team again upon installation.

Day later I did it. But when trying to activate the suite I got "not valid key" error. Chatting with the customer service only result a laconic answer "your product is no longer supported" pointing me to community forum. Trying again and again to arrange a call with the one agent started all this but no avail. Shame on you…

Every time I have called Adobe customer service, with a problem with my account, they transfer my call to three different people. Upon the third or 4th transfer, Adobe hangs up without resolving the Issue. GREAT CUSTOMER SERVICE FROM HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you need to contact me : (919) 225-0757 Thank You Chris Williams