Adobe Complaints Continued... (Page 2)123+ reviews added so far. Upset? Call Adobe corporate: 408-536-6000
A validation keeps coming up saying "Please connect your computer to the internet" On hold for over an hour just to tell someone what is initially going on. They have worse customer service than Microsoft. At lease I get a response on the phone with in 10-15 mins with them.
A number of years ago I purchased Lightroom 1 (Serial Number 1160-4306-9299-8671-1500-0658). As time went by, I was offered free upgrades and was running 3.6. Now I have a new machine and, when I tried to install 3.6, the serial number was rejected. In contacting support, I was finally told that I only had the right to install 1.4. The effect of this is that have effectively lost everything since 1.4 doesn't recognize my catalog which evolved to 3.6 format.
It is beyond me why I was able to upgrade on the old machine but have to revert to 1.4 on the new. The idea of having to rebuild everything is abhorrent to me, and I would probably buy software elsewhere rather than do that. This could all be rectified if I were authorized to upgrade to the same level as on the machine that I have been running the software for years.
Briefly - bought Photoshop Elements 13 2 days ago, couldn't download, tried 3 times, found no phone support, waited an hour (twice) for "chat" support, gave up, fed up. I want to speak to someone. An impossibility. I actually want to return it, but don't know how to. Honestly, I expected more.
I ordered an Adobe product in 2013, and I paid it by my visa card. I make many payments on this credit card and I don't notice the fine details. Recently, I added an alert for each time the card is used, so I receive a notice by email. Today, I received an email of a purchase of an item of $29.34 (Canadian Dollars) made today. I was surprised because I am on business trip overseas and I have not used that card for more than a week. I checked with the my Credit Card Customer Service (Scotiabank-Visa), they informed me it was Adobe who made they payment, and that was repeated on the same day in 2014 and 2015, even I was not purchasing anything. This is not an acceptable practice. I made an arrangement with my credit card provider to stop any future payment like this to Adobe, and I request that I have a refund for this repeated charges.
Shockingly appalling customer service provided by Adobe!!!! It is very obvious that there is no visible complaints procedure provided by Adobe which only goes to show the lack of professionalism provided by this company. I really hope that this is the way to file complaints through to Adobe systems inc. So by human error, i purchased a monthly cloud subscription but it was registered to the wrong email address (I simply entered .com at the end of the email rather than .co.uk). This I am sure is a very common mistake made by many and should be easily rectified. However, Adobe regardless of me verifying my email address (which i have no access too) proceeded to take the payment from the card to the tune of £57.17. This should NOT have happened when the email address has not been verified!! Anyway, as this is a company expense i need a VAT invoice. This i learnt i could only get through accessing my adobe ID which i cannot get access too as i have no access to this email address. So after ringing up three times now to which i have waited on average 12 minutes to get through to a person i am told that they cannot send me the invoice to an alternative email address. WHY? Again there should always be a back-up email when creating an adobe ID for when situations like this occur and for security reasons. They suggested that i cancel the subscription, set up a new one with the correct email address, however this still doesn't solve my problem as to needing the VAT invoice for the first subscription payment. So i was told that i can get a refund on my monthly subscription. I get transferred through to the sales department to then be told that i couldn't get a refund on a monthly subscription as per their T&C's!! This 1 call alone has taken 40 minutes! Most of it was spent spelling out my name and email address several times. No offer was made to post the invoice to the registered address. So now i will make another 40 minute call just to find out if they will post the invoice to the address. If they cannot do that then this will have to go through to a higher authority. This is all because of a simple VAT invoice that is needed and can be done simply with a click of a button. I will NEVER subscribe to adobe products again!
This company, Adobe, makes it virtually impossible to cancel their products. I have e-mailed, spent time on their chat line with one of their representatives, tried to call (good luck). Today I get a bright cheery e-mail telling me I don't have an account with them (or at least the account number I was given by them) and ANOTHER e-mail happily telling me that my service with them is renewed for another year. I will fight them tooth and nail with the charge card company because this is nonsense.
I bought photoshop 13 and premier. Download was not successful at first because your Indians tried to use a 32 bit setup instead of a 64 bit. I then turned my computer over to them. The 13 was installed. I never got the Premier. (P.O. 14843930) I also bought from those Indians an anti vireos program for ($150.00). This was nothing but Norton ($50.00) with very slight changes. Your Indians robbed me and stole from Norton. I offered to pay with American Express or Discovery. They refused both. I then asked the Indian to remove the program. Instead they then Hacked my bank account and removed $150.00 from my bank account WITH OUT MY PERMISSION which caused late fees, bounced checks and damaged credit. ($138.00). I tested 13 and it worked but still no premier. I left on vacation and upon returning, I discovered that 13 had been removed from my computer. Your Indians had HACKED my computer a second time. your Indians are thieves. Can you send me photoshop 13 and premier on a disk? I now keep my computer unplugged, Thanks to your Indians. Can you fix anything....
I hate doing this but I don't know how else to get a company to pay attention - or save someone else from the same experiences. I subscribed to the Adobe Creative Cloud a year or so ago. When they jacked the price up unexpectedly last fall, I tried to cancel using their Cloud user interface. I have never seen anything so convoluted and counter intuitive in my life. I tried cancelling but ended up upgrading my subscription (which I couldn't downgrade thereafter). I called their customer service to cancel my subscription and was told it would be handled. Then a few days later they charged my CC $599. I tried to check the status of my cancellation request using the online creative cloud account. Bad idea. User interface is horrible - absolutely horrible. Finally managed to find a live link to start a chat session and vented on the poor schmuck that got me. I apologized. But my gawd. Adobe has decent products but their web interfaces are so horrible and this cancellation experience was ridiculous - I will encourage everyone I work with to get away from Adobe products.
I changed from window to mac. Got a mac photoshop version. C4 I need to have the serial number because my computer is reset by Apple. I am registered with all my products at adobe, and I am busy for 3 days to reach someome.
Regards, Willy Slingerland
After weeks and over a total of 5 hours of phone calls and talking to over 16 people, the small problem keeps getting worst and they keep adding additional charges not approved by me to my bank account . . . and try to get an American to fix this accounting/ computer problem is next to impossible. I keep getting switched to an India call center and they try to help fix the problem, but they keep making it worst. The India call center people are nice, but do not really understand what has taken place on my Creative Cloud Account and they keep adding the wrong information into their computer system that keeps adding and compounding charges to my basic account.
Why do American companies like Adobe keep using these foreign call centers to talk with American customers about any customer service problems? This pisses me off when they try to save dimes and waste dollars in losing a repeat customer in this day and age. The foreign call center workers sometimes really do not FULLY UNDERSTAND what we are having a problem with, or they do not have the power or knowledge to fix the problem properly the first time. Their voices and heavy accents are hard to understand at times. As they say "Garage In = Garage Out" if they put the wrong info into the Adobe customer service system, the problem does not get fixed, but gets compounded.
If they would do as they say or promise; things would be okay. But they say one think and then you get charges on your debt card that were not approved . . . it screws up your bank account. Adobe you have 48 hrs. to fix this problem or you’re going to loose this customer of over 20 years for good. I will never buy or use your services or software again. I will use the many over softwares in the market place and erase all your softwares off my 6 computers for good!!!! I want to work with companies in America that truly treat their customer well before and after the sale. Come on Adobe . . . employ Americans in call centers in America to answer phone calls from customers in USA. Get over the dimes you think your saving, where you are losing real customers & DOLLARS. Penny wise - Dollar foolish.
I will never understand a company that thinks they are retaining customers by making it impossible for them to cancel a subscription. I subscribed to Adobe Exportpdf a couple of years ago and have just now realized it's been auto renewing ever since. My bad for not paying more attention. Now I want to cancel. It is impossible. They will not permit you to unsubscribe without speaking to a live person. I've been waiting for a chat for half an hour. I have no time to call during their "normal business hours." My only choice will be to cancel my credit card. I can assure you of one thing. Once I cancel, I will never, ever subscribe to anything Adobe again. How's that for customer retention?
I finally fixed the screen Flying out on its own? (Both sides) But Adobe constantly tells me I need to update, then says (yes) 8.1… Adobe is Integrated in my system, they think everything is good but I have followed all instructions anyway and actually fixed other things while I was there even finding Fix Corrupted files (whatever I’m Ignorant) I can only get it to work for a couple of weeks this Sucks I’m Pissed, Tired of it. Help Me. I went every where I could and If you can give me somewhere to go that is not a contract company. YOU… that can even go inside, fix it and go away. I would appreciate it At that point, Adobe Flash player stops working, and I can’t play any games or watch any videos until it decides to work again.
I have a samsung phone and tab and can not get adobe to use on these. I like to use my devices to play catch up tv through channel 7,9 and 10. This is extremely frustrating and i do not understand why you are not supporting samsung. Is there a chance this will change or is there a paid version i can get that will work?
I have used simple Adobe programs in the past and since I purchased my mini laptop I have been searching for the simpliests
program that my children and I can use, all we need is to be able have just a regular simple, easy to use program note pad or word pad that features spell check, to write school reports, ect. My childern’s schools are going paperless, I dont want the teachers to sit and wait for an start-up annimation for the program I have in my mini laptop to end before they can receive their homework. Do you any suggestions on programs best fitted for us?
On April 18 I purchased a copy of Adobe Premier Elements and Photoshop Elements from London Drugs. I went to load the software at home and noticed some of the serial numbers looked like they had been touche up with pen. The photoshop loaded fine, but premier said the serial number was invalid. I looked up the info and put in a call back request for Adobe support, while I was waiting I noticed the “chat” option.
I explained to the person that my brand new copy was saying the serial number was invalid and that I couldn’t install it. I gave her the name of the place I bought it, time receipt number, price etc. She told me that I had to snail mail them proof of purchase and otherwise I could take it up with their piracey department. Very angry I went back to London Drugs, they agreed the serial number looked touched up, and ordered me a new copy. Shortly after I got home I got a call back from Adobe Support.
Explained to him how angry I was over the chat support response that the London drugs was getting me a different copy. His response was “Well if you bought it directly from us you wouldn’t have this problem”. I told him no, instead I could pay the same price, but add shipping, and wait up to 7 days for them to ship it, 3-5 days for it to reach the border, up to a week for it to clear customs, meaning a wait of 3-4 weeks for my program.
So April 19 I go back to London Drugs to pick up my new copy, we open it instore and notice that yet again the serial number has been touched up with pen. Apparently their printer has issues. The sales person at London Drugs documented everything and said if I had a serial number problem with this copy they would refund my money.
Way to go London Drugs, Adobe you suck. Fortunately whoever touched up the serial number got it right this time, but that probably explains why they have so many serial number problems. Fix your damn printers and tell your employees not to “guess” at what a misprinted number might be.
I have never been so disgusted and frustrated with a customer service than Adobe’s. They have no clue when you have a problem and tell you they need to “review” your issues meanwhile leave you hanging for 15 minutes becuase they are probably looking through a book. They tell you their wait time is 4-6 minutes and then you sit on the phone at least 30. Their new adobe photoshop 9 is loaded with new problems that cannot be resolved if you have a newer system. It would also help if the customer “representative” spoke and understood English. So stop the continuous apologies and improve your customer service. By the way, I returned my Adobe software – not worth the aggravation for this product and poor customer service.
Don’t install Adobe reader 10! If you do, pdf documents created from sources other than Adobe cannot be copied and pasted into your Microsoft Word document. The “Insert…Object…Adobe Acrobat Document” also cannot be used to install any other pdf documents other that Adobe’s. It requires the Adobe software on your computer to enable this action, quite a pain. This smacks of collusion and monopolistic practices that has gotten these companies in trouble before.
three initial attempts to install Adobe CS5, all failed with error code 6. Followed the instructions from Adobe, but the link to MS for Windows Installer doesnt work. Followed more instructions, still fails. Spent 3 hours linked to technical support with them in control of my PC and they gave up and said try it yourself or speak to Microsoft. Now I have dumped the software and asked for my money back.
Adobe Reader 10 (or X as they prefer to call it) is a total waste of time and space. It is NOT an improvement on version 9 – in fact it is a totally retrograde step – take my advice – don’t install it. It is counter-intuitive, has almost no help system to try to find out how you now do things that were easy before (like search a document: how would everyone know that you have to right click your mouse now instead of having a search bar on top!).
Adobe will not divulge an email address to complain to under any circumstances – you can phone them but forums show that you can wait hours for a reply (if you are lucky enough to get them to answer) that gets you nowhere. Shoddy, shoddy, shoddy. Perhaps this is a company that has got too big for its boots.
Dear Hissy Kitty, I am just a lone individual (not part of a company) but I’m SICK AND TIRED of Adobe and their poxy attitude and their total disregard/non-respect for Customers! We don’t pay Adobe for any extras but we’re appalled as you need adobe to play YouTube videos and vids from other websites! Ever since they had a brain fart and decided to “improve” things and update to flash-player 10.1 and 10.2 YOU CAN NO LONGER PLAY VIDEOS ANYMORE!! Charming! – what a crushing disappointment, and this was NOT why we purchased our pc in the first place for!
We brought our computer on the understanding that we would be able to participate fully in all of it’s actions, NOT to be penalized like this! My Husband’s disgusted with Adobe’s “Customer(non)Service”, and it’s weak & weedy responses blaming YouTube for this and sending us a whole load of their links in order “that we must resolve this”! Could we b*ll*cks!! I try to download the latest EVERY TIME for the past 3 wks. to “get the latest Adobe Flash-Player”, and I even think it has downloaded but NOTHING happens and I still can’t watch videos! This is nuts, how can this be “improvement” – it’s regression not progress.
Their Cust. Svs. are crap, don’t care etc. they wanna sack the bally lot of ‘em if this is how they want to carry on treating us! ! It’s outrageous, I mean I’ve got the updated decent version of Java put in place – ie; 6. 23 so what’s keeping the Adobe from working? I’m going to demand answers from these wasters asap! The kid gloves come off now, I’ve had enough being taken the p… out of! WHY on earth did they choose to change a good system that WORKED for this dross that’s marginalizing too many users??? They used to send you updates now they won’t be arsed, it’s disgusting! And I want the ability to view restored back to it’s rightful position with ALL of us, not just some please!
They should never had tried to fix a working system that we never used to have these sorts of problems with before! (Remember the old addage – if it ain’t broke don’t try to fix it); well this applies here like a good’un! PLEASE GIVE US BACK OUR ABILITY TO VIEW – even if it does mean restoring the old faithful Adobe 9. Furthermore, they should automatically send us the adobe updates too, in order to keep it functioning properly! Yours disgusted – Debbie (Not a happy bunny).
It is a close race between Adobe and Microsoft for the worst service provided. Adobe often take over an hour to answer the phone, so on those ground they are up the top of the list for response time. There are simply too many issues to cover. Adobe have lost the plot with regard to understanding their own software, One is wasting one’s time to ask. One case I asked about alternative output formats, telling them the procedure I had used to produce mine. Two weeks later I get a response telling me how to produce the output I had already done – e.g. giving me the same information I had provided two weeks before. Today I asked about AVI’s.
Anyone that uses Apple software would know that AVI’s are not dealt with well in Premiere Pro (Apple). Anyway, I had registered both platforms CS5 versions in July 2010, It is now 2011. I could not get an answer to my question because Adobe had lost the records of my Serial Numbers. Wasted two hours on the phone and no progress. Eventually I found the email in which they had provided the not two but four Serial numbers and mislabeled the Apple serials numbers as Windows. Microsoft – boy could I tell you a story there. But perhaps another time.
I will suggest anyone using a Windows machine download “Open Office” and give it a go. It is freeware and from what I know about it maintained by those that know what they are doing, even if they are average programmers they can’t be worse that Microsoft who basically (with few exceptions) haven’t got a clue. Multimedia (Diploma) student
If the geniuses that run Adobe ever want to know why there are so many pirated copies of their software circulating they should try going through an honest registration process of their own product. We purchased Adobe Creative Suite 5 installed on a new Mac. We didn’t realize that Apple doesn’t register the software so when we went to register it is was beyond the original 30-day installation. Shouldn’t be an issue but it wouldn’t accept the product key. Hours of phone “service” and numerous e-mails later “Did you purchase this from Adobe?”…we went back to the Apple store with the actual computer, discs, and packaging. The Apple guys struggled with Adobe for over two hours.
I have been the owner of an Adobe product, CS4 Web Premium, since 2008. My applications suddenly asked for the serial number, which I entered. The serial number entered in the same one listed on my account as being one of my products.When I enter that serial number, I get an error saying the serial number is not valid. CS4 was purchased as an upgrade to Macromedia Studio 8 (I have that serial number too).
In the past, when a product was upgraded, I was prompted for the original serial number (Macromedia Studio 8) as well as the Creative Suite 4 Web Premium serial numbers. Both of these products and serial numbers display on my account information. I spent over 4 hours with the chat help and they have not been able to help at all. I want an email or snail mail address to send a complaint to.
Ref number: 220255133. The invoice for this year's team license for Adobe Creative Cloud has not been published under the Billing History section of the 'Plan Details' page of our account. Without this document I am unable to authorize payment through our finance team. I have called and emailed Adobe Customer Services on a number of occasions. On 11th of November I was put in touch with the Account Manger who told me she could not help.
On 14th November I was told that the invoice would be emailed to me within 48 hours. It was not. On 17th November by phone I told the Customer Services Team that I wanted to complain and was told there was no official complaints procedure and I should email my complaint directly to the Technical Associate I was speaking with. This hardly seems impartial. I do not understand why a simple admin issue has taken so long to sort out, involved so many people and taken so much time?
I recently subscribed to Photoshop CC 2015. Every time I want to print the work I created or a customer file, a message appears that Photoshop has stopped working and must shut down. At first, I could print to any of my copiers. Then it would only print to the color copier and now it will not print to any of them. I conversed via chat with Adobe Remote Support but have not been given any feedback on what the problem is and I did not receive a phone call. What is most frustrating is that I cannot talk to anyone on the phone. The product I'm paying for is not working as it should and I want a resolution or I will stop my subscription. Other users of this program have run into the same problem.
I purchased Adobe Acrobat Pro DC from Office Max for $450.00. I have not been able to successfully download the program - I have the activation code but have never received a Serial number for the program. I have spent hours trying to get someone to assist me and I have had zero success. Very frustrating and a total waste of time. I need the program to run smoothly or at least refund my purchase price.
Very abrupt customer support person on your live chat facility, even when pulled up for being abrupt the observation was ignored. Very unhappy with the level of customer service received in comparison to what you may expect from such a huge company. Screen shots attached.
This is following a query I had yesterday which your company couldn't help me with but rather than say they didn't know how to do it they dialed in and started trying to download old softwares etc. without explaining at all what they were doing they then said they would get back to me via email and haven't bothered. If they didn't know how to do it i would rather they just said than waste my time. Service has been very poor for me so far. I won't bother using it again.
I was not happy with adobe and cancelled by subscription two years ago. Every year I have to fight because Adobe continues to bill me automatically. I was just billed $95.39 RE 5554186N103 PL 606Q - I also tried to call the number given on my credit card 800-833-6687 - only recordings with no options for my problems and no one to answer any phones, then it just disconnects. Found complaint phone number online that was a different number but had the same results. Although in this process I saw numerous complaints to Adobe that go unanswered. So I have disputed this charge with my credit card. Not happy to have to deal with so-call professionals.
I have started trying to manage licenses through adobe team. Instead of giving me the freedom to ad and remove licenses as I need them Adobe forces me to buy a one year contract. Then when I need to make changes I am charged a penalty of a full year to cancel. In order to cancel I have to call and speak to several different people from India who I can barely understand. Adobe should call it a one year contract and not a subscription. As subscription implies you can cancel it which is not true.
Today, I called for technical support because one of my users could not connect, and adobe was not sending the password reset email. I had to speak to so many people, and they all had poor English which made the entire call that much more painful. I want adobe to know that I am actively seeking a Canadian solution to our PDF solutions. I am not happy with being charged a penalty. I may have some computers that still have old licenses for adobe pro XI, but when those computers go out of service I will have to replace them with new licenses. If you want me to continue buy into adobe products you better make the license management more straight forward an reward me for potentially 30 new licenses. Not punish me for canceling one of them. I am really happy with the office 365 model. You should try it
One other matter. I was sent a survey. Because I was managing somebody else's account. The survey automatically signed me in on the wrong account. So now adobe thinks I was complaining on behalf of a student I am supporting not the account the email was sent to.
I have previously purchased a hard copy (Disk) of PhotoshopCS6 Extended. I have recently upgraded my iMac and I no longer have a disk drive. It has been a serious struggle trying to install the software that I bought and am licensed to use. I have followed help pages on the Adobe Forums, and have been faced with the same issues and error messages when trying to install the software from the online page they recommend. I have had 3 different 'chats' with the support agents, all of which were very unhelpful and have unexpectedly quit, even though my computer and internet connection are both fine.
During one of these 'chats' the agent told me to consult a forum, to which I explained, I had done this prior with no success which is why I am now currently talking to said agent. The agent's response? "Please ignore that last message, it was sent by mistake". Which is just laughable. I am seriously fed up with the customer service I have received. I am fed up with not being able to use the software I have bought. I am therefore, fed up with the fact that I am unable to work and it is now costing me time and money. I do NOT want to download multiple app installers and desktop creative cloud plug-ins because I do not want my iMac being overloaded with unnecessary things.
Today (19.10.2016) I contacted the chat support with the following problem. I was automatically billed 2.549,24 DKK for prolonging my Adobe Cloud student account. However, the price was higher than it stayed on the website. (I attach the screenshot). As shown on the attached screenshot there is the other subscription with the same name which cost 1655,44 DKK, I wanted to switch to that subscription.
After performing necessary action in order to switch to the other plan I got an error saying, that my billing address is wrong. I tried 5 times updating to the right address, but each time the error appeared. I contacted the chat support the number of order is: 0220028840 The person I talked with through the chat support, tried to order the desired plan (one for 1655,44 DKK), but informed me that he got the same error. He suggested that to solve the problem he will cancel my whole subscription, send the refund and I should order the new plan with the promo price.
He did so, but another problem appeared when I tried to buy a new plan. There was only the option for 1815 DKK. (it is not the price I was told to be paying while purchasing the plan again, it supposed to be 1655,44 DKK). I called the number 80206016 to get support via phone. The person informed me that I should called again the same number and don't press any number to get direct contact with people who could help solving my problem. I was trying to do so but the phone was off.
I needed to buy a new membership providing once again all of the informations and paying 1815 DKK, (which is not the price I was promised) just to get my Adobe cloud running again to be able to continue working on a project. This incident cost me 3 hours, and it unable me to do my job ( I was working on the project). I lost money and time while I had to deal with the problem caused by your systems errors and incompetence of your stuff.
I am very disliked with this whole situation and I hope I will get the refund of the money I payed extra for the new membership. The plan I was intended to switch to costs 1655,44 DKK, and during my chat with your support I was told I will be able to purchase this plan. I have all screenshots from the chat conversation, so if needed I might send them to you.
Worst customer service I have ever experienced. I wish I could give them a 0 star rating because they've been absolutely useless. I cancelled my subscription in May and have been billed for the last 5 months straight. The issue is still ongoing currently. Every single month they say the issue is resolved and I should no longer be billed or that my issue will be "sent to a higher support team" to resolve the issue and I should hear back from them within 2 business days. Never heard anything from another team. and every single month ive been back where I started. hours on the phone getting a refund and getting promised the issue is resolved.
It's incredible how a company with the size of adobe have so miserable client support. I'm trying to solve an issue with Cloud invoices, for about 4 weeks, and i don't know what more i can do. They always says that i'll have an answer in 24h, but then never say nothing. I did 6 or 7 chat talks with different people and always say that the problem will be fixed, but it never get solved. I'm completely tired of this situation and frustrated, and i need my problem solved.
I signed up for the free one month trial with adobe acrobat reader dc and chatted with someone to request cancelation before the 30 days were up and mysteriously there is no record of this chat. I saved the conversation by copying and pasting it into a document, just to cover my bases, but there is no date anywhere. The customer service refused to honor my request and stated I was locked into the contract I was not aware I was entering into. I wish I didn't feel so taken advantage of.
Adobe Acrobat DC Mac version has problems. When searching for a file goes forward fine. When attempting to back track in the same set of files backtracking to files is not allowed. Very annoying. Also, when initiating a file search or when saving a file the automatic functions thrown up by the software are lugubrious and cumbersome. Most of your other software works well when searching, Acrobat DC does not.
I tried to download the Shockwave Full player on a public computer for use on my own system, which is not connected to the net. (Too expensive.) Adobe used to have executable installers. Have you made the erroneous assumption that everyone is connected or other rich? Flash and Shockwave have become a hassle. What is the best phone number for the Adobe corporate offices?
I purchased Adobe to convert my pdf bank statements to excel so that I can manipulate the data. When I download the statement in pdf I then convert to excel but the translation does not come out in English but another language that I cannot decipher. I went to the website for help but it is confusing trying to pick from the various forums but felt for such a question it should be lot easier. I submitted my issue but have not received a response.
I tried to cancel my Adobe account myself by following the cancellation procedure, but I was still charged for the next month. I then tried to contact Adobe customer support through chat. They told me that there was a cancellation fee. When I asked how much he said in my case free? They then tried to sell me another service. When I felt like I was getting nowhere I called the customer service number. They then told me they do no refunds. So now I have to pay for a service that I do not use, that I previously tried to cancel. Super frustrating.
It's another weekend and I can't get in touch with Adobe with my newest problem(s). No one is available on chat until Sunday at 6:00 p.m. Their phone support doesn't "support" Photoshop Elements, which I paid $80 to download yesterday and cannot use. (White screen) I also cannot uninstall the plethora of old Adobe programs I have on my computer. I cancelled their CC Photography program last week because they could not help me with my computer's inability to work the newest, updated version of Photoshop CC.
I chose Elements because I'm familiar with it, and thought it would be fun to have the newest version. Oh dopey me. Adobe support does not support. I'd give them no stars, if it was an option. Attached is a message I get when I try to install the Photoshop CC programs. I have tried everything I know how to fix this, to no avail.
I was trying to purchase the special at $29.99 but the payment wasn't going through. I tried to call the Adobe support team but nobody could help me. They transferred my call at least 6 times and still no result. All I wanted was to purchase the creative cloud package at the special price. I spent over 2 hours on the phone. Not impressed!
License number on box not recognized. Spent 2 hours trying to talk to someone at Adobe. Only able to find on-line chat which nobody answers. The worst customer service ever! They go out of their way not to talk to anyone. Is this the future of support from billion dollar software companies?
All of the screen and menu fonts in Adobe Creative Suite are too small to see. Changing the default display settings in Windows 10 does not affect the font sizes in Adobe. There are no solutions online -- only complaints about this issue. When I try to reach anyone at Adobe, either via online forums, chat, email or phone I am directed back to trying to reach a CSR via Chat. I'm very disappointed with this product and service.
Back in November of 2015 I called to cancel my software subscription for Adobe lllustrator. I was offered to have my payments lowered if I stayed but was never told I was signing back up to a yearly contract in fact it was one of my questions which I was reassured I would not be tied into a yearly contract and that I could cancel anytime. I have no emails sent to detail this and when I went to cancel this past week, they offered me yet the same deal and I cancelled thinking I was on a monthly plan still. Low and behold, after cancelling I was notified I would be billed $94 US dollars. I have been a long time supporter of your software. I am truly disappointed at how the cancelling process went. I am a single person using the software for no personal gain or income and I have no means to afford to do something I enjoy like designing cards for family. This is truly unfair and I would like for someone to contact me about this.
Last night we got a message at assets.adobe.com saying "The Extract tab will be deactivated on June 28th." And also "This change will not impact any of your files." Yeah right! We use the web version of Extract to deliver all our mockups to developers without redlining! This is going to render the method we've used to deliver hundreds of files unusable and will require huge efforts to port to something else!
This may be the nail in the coffin for you Adobe...now you're actually PUSHING us to Sketch! Just a blog post telling us it's it's still going away and no formal notification? Nice Adobe! https://forums.adobe.com/message/8777221#8777221
I paid $2000 for a Adobe Suite package in 2009. We tried to upgrade the Suite and Adobe now is charging per month for any type software requirements. This is a good example of poor business and concern for the customer and the services that should be offered to a customer when they have paid a Ton of money over the years. It's funny how they change their prices from buying the software with upgrades and now you do not buy the software you actually rent it and a cost you a lot more money in the long run to do that. Adobe is a rip off Company.
I was charged for adobe creative cloud that it wouldn't install onto my computer. I tried to cancel immediately and waited for an email to confirm the cancellation. It never came. A month later and another charge I tried to cancel again, only to be charged $60 for something that was NEVER used. I still have not receive an email confirming my cancellation, but have been charged the $60 cancellation fee. Any product I would buy in a store that was faulty would be returned at no charge to the customer. This is robbery. You are thieves to run your business this way.
I have been searching for hours and calling every line I can find to get help with my Photoshop Elements which is giving me Error Messages. I know this is not the top of the line product for Photoshop but I did buy it and use it for my photography business. It is very likely that my problems could easily be solved by someone who is knowledgeable about the product. If you are going to sell a product you need to stand behind it and have a phone line in which a person can talk to another live person to solve all problems. If you have the ability to get me a live person please give them my phone number so I can resolve my problem and start editing my photos again.
I have been a user of Adobe Photoshop and Adobe InDesign for a few years. Well over a year ago I left the business I was running and no longer used said products. I was planning to cancel the services, but I received monthly emails (as follows).
"Hi Bruce, Your Creative Cloud membership will expire on 15-February-2016 (PT). We hope you've been making the most of everything that Creative Cloud has to offer. To extend your membership, please update the billing information for your account, or add a prepaid card. Thank you for being a part of Creative Cloud, The Creative Cloud team."
So I never renewed, and my card changed, but low and behold the charges kept coming through. So cancel online and am charged a large cancellation fee. I ring and complain, it escalates a day later a manager calls. Customer Service 101 - don't patronize a customer. By charging me and quoting terms that whizzed past me years ago, Adobe is gouging... Where is this businesses pride & integrity. I have not been getting any value for over a year, so this is the way you treat people.
Know this, I am no longer an Adobe fan. I will share my experience wide and far and will not purchase your products again. You stand for greed over value - shame on you.
I attempted a handful of times to connect with someone at Adobe via phone or chat or email to ask a product question, but had to lie about a number of issues in order to finally get a human (or bot) in chat. I was informed the product I need is no longer for sale, and when I asked repeatedly for contact info for a customer service or complaint department, was shuffled around and diverted and mocked until I was just given a sales number. Adobe is notorious for its spectacularly bad customer service and product assistance, but this is ridiculous. I guess open license software is the way to go so I never need to deal with adobe again. I'll be canceling my CC subscriptions immediately and will not be paying any severance fees.
I subscribed to Photoshop Adobe without the knowledge of being hooked in for one year. I called in December 2015 to cancel my subscription into which I was told was done and would be given three free months as a gift (I have the email confirmation) However I discovered today that they were charging me three months later again to my account. So I called up and found out I was still locked in a one year contract that I was not a wear of and I had to PAY to cancel the 'subscription'. I had cancelled previously because I had explained that I had lost my job and am currently still looking for one and cannot afford these payments currently. Adobe has taken away money twice from me in one day for nothing in return, and as a customer I feel cheated and lied to and would like my money back. This is not honest trading, especially when I was not made a wear of the one year contract and my obligations to pay out if needed.
I have been experiencing technical difficulties which the experience was not enjoyable. I am writing a complaint to the head manager of Adobe as I cannot load up adobe it gives me an option how to solve this problem but i am trying to fix the problem but consistently failing because of my skills but because of the range of support i have been given. I have been given an error code but do not know where to enter it in so if you could reply to this complaint with numbered instruction so i will need your team to be helpful and consistent. I hope you will be useful to me and reply.
I am a month-to-month customer with Adobe Premiere Pro. I love the product and use it occasionally to edit videos. I don't use it constantly so I was not aware that the membership would automatically renew. Even though I have noted that I didn't want to be contacted I assume that renewal would be worth at least an email which I never got. If you check my usage you will see that I did not use the products Beyond the first month Which was October of 2015. I spoke with Soumya in customer service on 1-27 and was advised that they couldn't do anything for me. I'm not even asking for refund but simply for credit that I can use in the future when I need the product.
I am a happy Adobe customer and I always try to get other video editors who don't use it to at least give it a try but considering an issue like this can not be resolved to my satisfaction quickly and easily I am much more hesitant to recommend a company that would be so inflexible over what amounts to $60.
I hope that you will be able to take care of this issue for me so that I can feel appreciated and at ease again knowing that the company I choose to do work with on a continuing basis will treat me with respect and want to keep my ongoing business.
All I had was a simple question - could my version of Adobe compare documents. Answer was either "No" or "Yes...this is how it is done". If your customer support person can review my file before we start our conversation [while I give them a couple of minutes], they can see if I have asked the question before. It took me 10 minutes to get "No". Very frustrating dealing with them whenever I have called.
Adobe scammed my student son (and indirectly me as i help with the cost of his college studies) by auto-renewing his 12 month student licence at a much higher cost. When we complained after he missed an auto-renewal email from adobe amongst numerous ad emails from them, they have refused to refund an 'automatic' charge to our credit card. Their action is not customer focused: it is a sneaky scam that is only profit focused. They have lost any respect i had for them.
Adobe CC 2015 is just crap. Since dec 18 I have been trying to get two issues resolved. First the drop down menu bites...it comes down blank. Two...Illustrator crashes every time there is a Gaussian blur. This week your incompetent people screwed my Mac up to the point of it being unusable. They took over to control it while trying to fix it...and playing ITunes. What has that got to do with your faulty program. Today your tech had me uninstall everything and reinstall it. It still sucks and will not work. I want my money back and if you have the smallest shred of decency...you would pay to have my Mac fixed.
March 2015, I telephoned Adobe to cancel my subscription. The customer service representative indicated that I would be charged an "early termination" fee. Instead, she offered me two months free and said that my subscription would be cancelled in October 2015, when it was set to renew. I now find that I have been billed $29.99 for November and December 2015; obviously, the subscription was never cancelled. I telephoned customer service this morning and spoke to a supervisor (in India.) He indicated that he could not refund me the two months' $29.99 charges and, if I cancelled now, I would be charged an "early termination" fee.
I have contacted American Express and filed a dispute. I would like to my account cancelled immediately without an early termination fee. Additionally, I would like $59.98 refunded to my American Express card for the November and December 2015 charges.
I have discussed with the Adobe customer service team in June 2015, July 2015, September 2015, October 2015 and now again today; regarding our Adobe cancellation all of our subscriptions back in June 2015. I was expecting to receive final charges in July 2015. We were using the main email/user id. However, I saw that there were multiple transactions still being ran on our company credit cards one ending in 9114 and the other ending in 3536, that this is my 5th time confirming.
Could you please email me the confirmation of the cancellations for the emails below? If there are any other emails/user ids associated with these Credit Cards ending in 9114 or 3536, Please stop them. Our company has authorized for any charges made after JULY 2015. I am going to contact our credit card company to see what they may do to assist on this.
We currently have 12 licenses and 5 of the computers experiencing similar issues: adobe crashing in a middle of work. It happens anywhere from 4 to 10 times a day.I was in touch with Adobe support on line few times and spend more than few days but tech support could not provide me with an answer. I was told they need to be there when it happens and since the problem is intermittent it is next to impossible! There are errors in log files which reps saw but that didn't help. So with all our licenses and working with,what I hoped, respectable company, I cannot use your product in efficient manner.
What is even more discouraging when I received email from Adobe support with a phone number to contact them. I could not get anywhere with this number because Adobe Acrobat we have is not subscription and does not qualifies for phone support. But then why did you send e-mail with option to contact you by phone? When I tried to ask reps from different product what can I do, after 3 mins talking to me rep lady said hold on and just hanged up. If program is not working I would like to know that and if there are issues - I would like to be aware of that also.
The Adobe customer service email does not work for complaint either, the one I was given was firstname.lastname@example.org
I paid $146.78 for something? License Key? If so, never got key. Now I can't open any of my very important pdf files. Says my free trial is over and will not let me buy new key. I thought pdf files were free, anyway. Seems like a scam. I have reversed the payment with my credit card and will request a refund from the Adobe corporate office.
I run linux exclusively as do many other users and its just not right and fair that flash player is at version19 and flash player is stuck at version 11 for linux users. We are people too and we have the right to view online videos like windows users. How can I contact Adobe corporate office and let them know what is going on?
I bought Lightroom 5 so I could work on my raw files out of my Nikon D5300's, and was extremely disappointed to find this software does not recognize raw files from one of the top camera manufacturers. I feel completely cheated and angry about the product that does not do the job.
I subscribed for a month's trial on two Adobe products, turns out it was a subscription that started after the trial. I am an independent designer who's fed up with subscriptions and month to month services that don't work and that you can't get out of once trapped in them like Adobe CC.
Adobe Creative Cloud claims that after the month, I was on the hook for a 1 year subscription. However, I claim that they refunded/cancelled my subscription during the 1ˢᵗ month and agreed to close to close the account, since there were so many troubles. Luckily I saved ALL the chat logs and the refund requests occurring during the first month and into the second, where the program could not be uninstalled and my system couldn't be restored to its prior condition.
I took my case first to the credit card company (AMEX) to obtain a refund for the second month where they charged me for the two products they say I used past the one month trial refundable period. I said that my problem extended beyond the one month because of their fault in not being able to uninstall and completely return my system as it was prior to subscription despite their "best efforts". Adobe countered with their Terms and Conditions of Service and Transaction Summary.
The matter is still pending, but I'm not giving up. Please add your voice to the complaints and tell your story if you have reason to do so.
Last night i was playing one of my 2 games I play on facebook, (battle pirates) the game stopped and a pop up showed up saying i was getting a new version of flash player, within 15 seconds my game did not continue or anything it was still stopped, after another 30 seconds the screen switch to a single color and ask me to get a new version of flash player, now the auto download added flash player 20. exe which worked fine except on battle pirates or a few of the casino games did not either. So i went in and looked and it was in my download file, so i deleted it because i could get it again if needed, anyway after deleting it I went to my game and clicked on the Adobe flash tab and it ask me which system i had and filled it in and it said i had to have 19_ha so i got that in my downloads but it wont download at all, everything seams fine except.
When i click on it Adobe asks me if i agree on terms then when i click yes it downloads and says done then i click OK and then done, the 19_ha when i click on it , it wont show anything. I get a blank screen with a small pop up asking me if i want scripts if i click yes it have to do that more than 20 times with nothing other than that question still, if i click no i get another screen to pop up and a program number pops into the tab and it just ways waiting to download a file number and that is where it sits for more than 30 min then i got ticked and went out. Now if this wont work my game is sunk and i will loose a lot of money because i cant get into the game because it wont work on anything, as i have 16, 17, 18, 19, and 20 all in my downloads but 19_ha or 19_ga will not download all the rest will.
Horrible Interface...actually worse than horrible. hard to find anything at all. Features don't work correctly. Can't even drag a guide and place it properly. There is nothing about this program that makes it a better version than the old acrobats. Why would Adobe design something this horrid?
I downloaded Adobe Editions a few days ago and tried to open one of the books that I have purchased. I was asked to set up a ID, which I did. When I tried opening the book, it started authorization needed. I entered my email address and password and it came up with an error. I have sent an email to support and was told that the query couldn't be dealt with via email and was given a link to go to. I clicked on the link and couldn't find an answer to my question.
Why all of a sudden do you need an ID and why isn't it working when you tried to authorize a book. I wouldn't mind but the books are nothing to do with Adobe and don't understand why you have to set up a ID and authorize the books that you have purchased from elsewhere. I have had no answer to my emails that I have sent and still can't open my books.
I am having a issue with Photoshop 14 , the import of pictures from both my current folders on the computer and from the card reader, they will not down load into the catalog in organizer , I can open the pictures in the editor but not import into organizer, when I try to get help from your online service all I get is a poor excuse of a web site, they send you in a loop that will drive you nuts, Forget the Forum that's a bunch of crap. So unless your 800 number can fix my problem on Monday, I will dump all the adobe programs on my computer.
I originally purchased Acrobat Standard XI on 10th October 2014 and paid AED 1322.35 via Digital River, Ireland. Exactly 1 year later on 10th October 2015 my card was charged again by Digital River Ireland the amount of AED 1308. I have been assured by Adobe (via chatroom) that Adobe Standard XI is a one time purchase and I should not be charged twice. However no one from Adobe is responding for my requests to get my money refunded. I have raised two cases on chat, #0216754189 and #0216850151 but still no response. Please help me resolve this corporate complaint with Adobe ASAP.
Bought adobe premiere elements 13 at best buy and opened it and loaded it. I needed help from their customer support hotline, but there is NO HELP. Adobe, come one, you guys are a joke. You wasted so much of my time, not to mention take off work, on the web, on the phone I'm talking hours! I just want a return address to send it back to your corporate headquarters and I want nothing else ever to do with your company again. I'm not going to say anymore I am burning up over this you all make me sick.
Last October I bought a new Canon camera which came with an offer of a free 12 month subscription to Adobe C.C. In August of this year Adobe sent to me a very reasonable offer for C.C. and Lightroom and as my free subscription was coming to an end, I decided to purchase it. In September they Emailed me and said that they were going to renew my free subscription at a more expensive rate than I was paying for C.C. and Lightroom. Unless I contacted them they would be taking the money on a monthly basis from my credit card.
Naturally I contacted them, initially by the internet but half way through my typed tale of woe the conversation was abated by them. I then decided to contact them by telephone. It took over half an hour and a cost to me of £3.27p to try and rectify matters. Unfortunately I was speaking to someone from the sub-continent and although very polite he had difficulty in understanding English. I asked him for something in writing stating that they were not renewing my free subscription. Todate I have received nothing. I have tried on two separate occasions to complain via the internet but each time half way through my tale of woe they have cut short the 'conversation'
The computer was attacked with a virus. So, we had to download the same version of CS5 from Adobe. I need a new registration key. I provided Abode customer support with the proof of purchase, the date of the transaction, the amount and credit card used. Customer support refused to help without an order ID or invoice. Both of which was never sent from Adobe. Never do business with Adobe. Terrible customer service after they take your money.
Ordered slate from my Asus tablet my card was charged then when I tried to access my advanced radiology files, said I had program, and there is no phone number to contact!
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