Adobe

Very abrupt customer support person on your live chat facility, even when pulled up for being abrupt the observation was ignored. Very unhappy with the level of customer service received in comparison to what you may expect from such a huge company. Screen shots attached.

This is following a query I had yesterday which your company couldn't help me with but rather than say they didn't know how to do it they dialed in and started trying to download old softwares etc. without explaining at all what they were doing they then said they would get back to me via email and haven't bothered. If they didn't know how to do it i would rather they just said than waste my time. Service has been very poor for me so far. I won't bother using it again.

I was not happy with adobe and cancelled by subscription two years ago. Every year I have to fight because Adobe continues to bill me automatically. 39 RE 5554186N103 PL 606Q - I also tried to call the number given on my credit card 800-833-6687 - only recordings with no options for my problems and no one to answer any phones, then it just disconnects.

Found complaint phone number online that was a different number but had the same results. Although in this process I saw numerous complaints to Adobe that go unanswered. So I have disputed this charge with my credit card. Not happy to have to deal with so-call professionals.

I have started trying to manage licenses through adobe team. Instead of giving me the freedom to ad and remove licenses as I need them Adobe forces me to buy a one year contract. Then when I need to make changes I am charged a penalty of a full year to cancel. In order to cancel I have to call and speak to several different people from India who I can barely understand. Adobe should call it a one year contract and not a subscription. As subscription implies you can cancel it which is not true.

Today, I called for technical support because one of my users could not connect, and adobe was not sending the password reset email. I had to speak to so many people, and they all had poor English which made the entire call that much more painful. I want adobe to know that I am actively seeking a…

I have previously purchased a hard copy (Disk) of PhotoshopCS6 Extended. I have recently upgraded my iMac and I no longer have a disk drive. It has been a serious struggle trying to install the software that I bought and am licensed to use. I have followed help pages on the Adobe Forums, and have been faced with the same issues and error messages when trying to install the software from the online page they recommend. I have had 3 different 'chats' with the support agents, all of which were very unhelpful and have unexpectedly quit, even though my computer and internet connection are both fine.

During one of these 'chats' the agent told me to consult a forum, to which I explained, I had done this prior with no success which is why I am now currently talking to said agent. The agent's…

Today (19.10.2016) I contacted the chat support with the following problem. I was automatically billed 2.549,24 DKK for prolonging my Adobe Cloud student account. However, the price was higher than it stayed on the website. (I attach the screenshot). As shown on the attached screenshot there is the other subscription with the same name which cost 1655,44 DKK, I wanted to switch to that subscription.

After performing necessary action in order to switch to the other plan I got an error saying, that my billing address is wrong. I tried 5 times updating to the right address, but each time the error appeared. I contacted the chat support the number of order is: 0220028840 The person I talked with through the chat support, tried to order the desired plan (one for 1655,44 DKK), but informed me…

Worst customer service I have ever experienced. I wish I could give them a 0 star rating because they've been absolutely useless. I cancelled my subscription in May and have been billed for the last 5 months straight. The issue is still ongoing currently.

Every single month they say the issue is resolved and I should no longer be billed or that my issue will be "sent to a higher support team" to resolve the issue and I should hear back from them within 2 business days. Never heard anything from another team.

and every single month ive been back where I started. hours on the phone getting a refund and getting promised the issue is resolved.

It's incredible how a company with the size of adobe have so miserable client support. I'm trying to solve an issue with Cloud invoices, for about 4 weeks, and i don't know what more i can do. They always says that i'll have an answer in 24h, but then never say nothing.

I did 6 or 7 chat talks with different people and always say that the problem will be fixed, but it never get solved. I'm completely tired of this situation and frustrated, and i need my problem solved.

I signed up for the free one month trial with adobe acrobat reader dc and chatted with someone to request cancelation before the 30 days were up and mysteriously there is no record of this chat. I saved the conversation by copying and pasting it into a document, just to cover my bases, but there is no date anywhere.

The customer service refused to honor my request and stated I was locked into the contract I was not aware I was entering into. I wish I didn't feel so taken advantage of.

Adobe Acrobat DC Mac version has problems. When searching for a file goes forward fine. When attempting to back track in the same set of files backtracking to files is not allowed. Very annoying.

Also, when initiating a file search or when saving a file the automatic functions thrown up by the software are lugubrious and cumbersome. Most of your other software works well when searching, Acrobat DC does not.

I tried to download the Shockwave Full player on a public computer for use on my own system, which is not connected to the net. ) Adobe used to have executable installers. Have you made the erroneous assumption that everyone is connected or other rich?

Flash and Shockwave have become a hassle. What is the best phone number for the Adobe corporate offices?

I purchased Adobe to convert my pdf bank statements to excel so that I can manipulate the data. When I download the statement in pdf I then convert to excel but the translation does not come out in English but another language that I cannot decipher.

I went to the website for help but it is confusing trying to pick from the various forums but felt for such a question it should be lot easier. I submitted my issue but have not received a response.

I tried to cancel my Adobe account myself by following the cancellation procedure, but I was still charged for the next month. I then tried to contact Adobe customer support through chat. They told me that there was a cancellation fee.

When I asked how much he said in my case free? They then tried to sell me another service. When I felt like I was getting nowhere I called the customer service number. They then told me they do no refunds.

So now I have to pay for a service that I do not use, that I previously tried to cancel. Super frustrating.

Just installed the latest AIR (version 23.0.0.257) and it totally messed up The Complete National Geographic software which is dependent on AIR to run. Application window just a jumble of lines. Uninstalled AIR and reverted to previous version 22.0.0.153 and all is well again.

It's another weekend and I can't get in touch with Adobe with my newest problem(s). No one is available on chat until Sunday at 6:00 p.m. Their phone support doesn't "support" Photoshop Elements, which I paid $80 to download yesterday and cannot use. (White screen) I also cannot uninstall the plethora of old Adobe programs I have on my computer. I cancelled their CC Photography program last week because they could not help me with my computer's inability to work the newest, updated version of Photoshop CC.

I chose Elements because I'm familiar with it, and thought it would be fun to have the newest version. Oh dopey me. Adobe support does not support. I'd give them no stars, if it was an option. Attached is a message I get when I try to install the Photoshop CC programs. I have tried…

99 but the payment wasn't going through. I tried to call the Adobe support team but nobody could help me. They transferred my call at least 6 times and still no result. All I wanted was to purchase the creative cloud package at the special price.

I spent over 2 hours on the phone. Not impressed!

License number on box not recognized. Spent 2 hours trying to talk to someone at Adobe. Only able to find on-line chat which nobody answers. The worst customer service ever! They go out of their way not to talk to anyone.

Is this the future of support from billion dollar software companies?

All of the screen and menu fonts in Adobe Creative Suite are too small to see. Changing the default display settings in Windows 10 does not affect the font sizes in Adobe. There are no solutions online -- only complaints about this issue.

When I try to reach anyone at Adobe, either via online forums, chat, email or phone I am directed back to trying to reach a CSR via Chat. I'm very disappointed with this product and service.

Back in November of 2015 I called to cancel my software subscription for Adobe lllustrator. I was offered to have my payments lowered if I stayed but was never told I was signing back up to a yearly contract in fact it was one of my questions which I was reassured I would not be tied into a yearly contract and

that I could cancel anytime. I have no emails sent to detail this and when I went to cancel this past week, they offered me yet the same deal and I cancelled thinking I was on a monthly plan still.

Low and behold, after cancelling I was notified I would be billed $94 US dollars. I have been a long time supporter of your software. I am truly disappointed at how the cancelling process went. I am a single person using the software for no personal gain or income and I have no means to…

Last night we got a message at assets.adobe.com saying "The Extract tab will be deactivated on June 28th." And also "This change will not impact any of your files." Yeah right! We use the web version of Extract to deliver all our mockups to developers without redlining! This is going to render the method we've used to deliver hundreds of files unusable and will require huge efforts to port to something else!

This may be the nail in the coffin for you Adobe...now you're actually PUSHING us to Sketch! Just a blog post telling us it's it's still going away and no formal notification? Nice Adobe! https://forums.adobe.com/message/8777221#8777221

I paid $2000 for a Adobe Suite package in 2009. We tried to upgrade the Suite and Adobe now is charging per month for any type software requirements. This is a good example of poor business and concern for the customer and the services that should be offered to a customer when they have paid a Ton of money over the years.

It's funny how they change their prices from buying the software with upgrades and now you do not buy the software you actually rent it and a cost you a lot more money in the long run to do that. Adobe is a rip off Company.

I was charged for adobe creative cloud that it wouldn't install onto my computer. I tried to cancel immediately and waited for an email to confirm the cancellation. It never came. A month later and another charge I tried to cancel again, only to be charged $60 for something that was NEVER used.

I still have not receive an email confirming my cancellation, but have been charged the $60 cancellation fee. Any product I would buy in a store that was faulty would be returned at no charge to the customer. This is robbery.

You are thieves to run your business this way.

One of our IT crew accidentally ordered five of the wrong type of license. We have been using Adobe DC Pro, and he failed to notice that he was actually ordering the wrong product, Creative Cloud. We discovered the error immediately, but there is no option in the administrative console to terminate a license. We were instructed to call Customer Support to terminate the license. When I called, I reached someone whose English was almost incomprehensible, but after a while, I managed to get all the account information to her, before she "transferred" me to nowhere, where I waited for a full half hour before hanging up and going home for the Weekend.

Monday morning, I called four separate times, and my call was dropped twice. The third Adobe tech could not even find our account, so I hung up…

I have been searching for hours and calling every line I can find to get help with my Photoshop Elements which is giving me Error Messages. I know this is not the top of the line product for Photoshop but I did buy it and use it for my photography business.

It is very likely that my problems could easily be solved by someone who is knowledgeable about the product. If you are going to sell a product you need to stand behind it and have a phone line in which a person can talk to another live person to solve all problems.

If you have the ability to get me a live person please give them my phone number so I can resolve my problem and start editing my photos again.

I have been a user of Adobe Photoshop and Adobe InDesign for a few years. Well over a year ago I left the business I was running and no longer used said products. I was planning to cancel the services, but I received monthly emails (as follows).

"Hi Bruce, Your Creative Cloud membership will expire on 15-February-2016 (PT). We hope you've been making the most of everything that Creative Cloud has to offer. To extend your membership, please update the billing information for your account, or add a prepaid card. Thank you for being a part of Creative Cloud, The Creative Cloud team."

So I never renewed, and my card changed, but low and behold the charges kept coming through. So cancel online and am charged a large cancellation fee. I ring and complain, it escalates a day later a manager…

I attempted a handful of times to connect with someone at Adobe via phone or chat or email to ask a product question, but had to lie about a number of issues in order to finally get a human (or bot) in chat. I was informed the product I need is no longer for sale, and when I asked repeatedly for contact info for a customer service or complaint department, was shuffled around and diverted and mocked until I was just given a sales number.

Adobe is notorious for its spectacularly bad customer service and product assistance, but this is ridiculous. I guess open license software is the way to go so I never need to deal with adobe again. I'll be canceling my CC subscriptions immediately and will not be paying any severance fees.

I subscribed to Photoshop Adobe without the knowledge of being hooked in for one year. I called in December 2015 to cancel my subscription into which I was told was done and would be given three free months as a gift (I have the email confirmation) However I discovered today that they were charging me three months later again to my account.

So I called up and found out I was still locked in a one year contract that I was not a wear of and I had to PAY to cancel the 'subscription'. I had cancelled previously because I had explained that I had lost my job and am currently still looking for one and cannot afford these payments currently.

Adobe has taken away money twice from me in one day for nothing in return, and as a customer I feel cheated and lied to and would like my money back. This…

I have been experiencing technical difficulties which the experience was not enjoyable. I am writing a complaint to the head manager of Adobe as I cannot load up adobe it gives me an option how to solve this problem but i am trying to fix the problem but

consistently failing because of my skills but because of the range of support i have been given. I have been given an error code but do not know where to enter it in so if you could reply to this complaint with numbered instruction so i will need your team to be helpful and consistent.

I hope you will be useful to me and reply.

I am a month-to-month customer with Adobe Premiere Pro. I love the product and use it occasionally to edit videos. I don't use it constantly so I was not aware that the membership would automatically renew. Even though I have noted that I didn't want to be contacted I assume that renewal would be worth at least an email which I never got. If you check my usage you will see that I did not use the products Beyond the first month Which was October of 2015. I spoke with Soumya in customer service on 1-27 and was advised that they couldn't do anything for me. I'm not even asking for refund but simply for credit that I can use in the future when I need the product.

I am a happy Adobe customer and I always try to get other video editors who don't use it to at least give it a try but considering…

All I had was a simple question - could my version of Adobe compare documents. this is how it is done". If your customer support person can review my file before we start our conversation [while I give them a couple of minutes], they can see if I have asked the question before.

It took me 10 minutes to get "No". Very frustrating dealing with them whenever I have called.

Adobe scammed my student son (and indirectly me as i help with the cost of his college studies) by auto-renewing his 12 month student licence at a much higher cost. When we complained after he missed an auto-renewal email from adobe amongst numerous ad emails from them, they have refused to refund an 'automatic' charge to our credit card.

Their action is not customer focused: it is a sneaky scam that is only profit focused. They have lost any respect i had for them.

Adobe CC 2015 is just crap. Since dec 18 I have been trying to get two issues resolved. it comes down blank. Illustrator crashes every time there is a Gaussian blur. This week your incompetent people screwed my Mac up to the point of it being unusable. and playing ITunes.

What has that got to do with your faulty program. Today your tech had me uninstall everything and reinstall it. It still sucks and will not work. you would pay to have my Mac fixed.

March 2015, I telephoned Adobe to cancel my subscription. The customer service representative indicated that I would be charged an "early termination" fee. Instead, she offered me two months free and said that my subscription would be cancelled in October 2015, when it was set to renew. I now find that I have been billed $29.99 for November and December 2015; obviously, the subscription was never cancelled. I telephoned customer service this morning and spoke to a supervisor (in India.) He indicated that he could not refund me the two months' $29.99 charges and, if I cancelled now, I would be charged an "early termination" fee.

I have contacted American Express and filed a dispute. I would like to my account cancelled immediately without an early termination fee. Additionally, I would…

I have discussed with the Adobe customer service team in June 2015, July 2015, September 2015, October 2015 and now again today; regarding our Adobe cancellation all of our subscriptions back in June 2015. I was expecting to receive final charges in July 2015. We were using the main email/user id. However, I saw that there were multiple transactions still being ran on our company credit cards one ending in 9114 and the other ending in 3536, that this is my 5th time confirming.

Could you please email me the confirmation of the cancellations for the emails below? If there are any other emails/user ids associated with these Credit Cards ending in 9114 or 3536, Please stop them. Our company has authorized for any charges made after JULY 2015. I am going to contact our credit card company to…

We currently have 12 licenses and 5 of the computers experiencing similar issues: adobe crashing in a middle of work. It happens anywhere from 4 to 10 times a day.I was in touch with Adobe support on line few times and spend more than few days but tech support could not provide me with an answer. I was told they need to be there when it happens and since the problem is intermittent it is next to impossible! There are errors in log files which reps saw but that didn't help. So with all our licenses and working with,what I hoped, respectable company, I cannot use your product in efficient manner.

What is even more discouraging when I received email from Adobe support with a phone number to contact them. I could not get anywhere with this number because Adobe Acrobat we have is not…

78 for something? License Key? If so, never got key. Now I can't open any of my very important pdf files. Says my free trial is over and will not let me buy new key. I thought pdf files were free, anyway. Seems like a scam.

I have reversed the payment with my credit card and will request a refund from the Adobe corporate office.

I run linux exclusively as do many other users and its just not right and fair that flash player is at version19 and flash player is stuck at version 11 for linux users. We are people too and we have the right to view online videos like windows users. How can I contact Adobe corporate office and let them know what is going on?

I bought Lightroom 5 so I could work on my raw files out of my Nikon D5300's, and was extremely disappointed to find this software does not recognize raw files from one of the top camera manufacturers. I feel completely cheated and angry about the product that does not do the job.

I subscribed for a month's trial on two Adobe products, turns out it was a subscription that started after the trial. I am an independent designer who's fed up with subscriptions and month to month services that don't work and that you can't get out of once trapped in them like Adobe CC.

Adobe Creative Cloud claims that after the month, I was on the hook for a 1 year subscription. However, I claim that they refunded/cancelled my subscription during the 1ˢᵗ month and agreed to close to close the account, since there were so many troubles. Luckily I saved ALL the chat logs and the refund requests occurring during the first month and into the second, where the program could not be uninstalled and my system couldn't be restored to its prior condition.

I took my case first to the credit card…

Last night i was playing one of my 2 games I play on facebook, (battle pirates) the game stopped and a pop up showed up saying i was getting a new version of flash player, within 15 seconds my game did not continue or anything it was still stopped, after another 30 seconds the screen switch to a single color and ask me to get a new version of flash player, now the auto download added flash player 20.

exe which worked fine except on battle pirates or a few of the casino games did not either. So i went in and looked and it was in my download file, so i deleted it because i could get it again if needed, anyway after deleting it I went to my game and

clicked on the Adobe flash tab and it ask me which system i had and filled it in and it said i had to have 19_ha so i got that in my downloads…

actually worse than horrible. hard to find anything at all. Features don't work correctly. Can't even drag a guide and place it properly. There is nothing about this program that makes it a better version than the old acrobats. Why would Adobe design something this horrid?

I downloaded Adobe Editions a few days ago and tried to open one of the books that I have purchased. I was asked to set up a ID, which I did. When I tried opening the book, it started authorization needed. I entered my email address and password and it came up with an error. I have sent an email to support and was told that the query couldn't be dealt with via email and was given a link to go to. I clicked on the link and couldn't find an answer to my question.

Why all of a sudden do you need an ID and why isn't it working when you tried to authorize a book. I wouldn't mind but the books are nothing to do with Adobe and don't understand why you have to set up a ID and authorize the books that you have purchased from elsewhere. I have had no answer to my emails that I have sent and still…

I am having a issue with Photoshop 14 , the import of pictures from both my current folders on the computer and from the card reader, they will not down load into the catalog in organizer , I can open the pictures in the editor but not import into organizer, when I try to get help from your online service all I get is a poor excuse of a web site, they send you in a loop that will drive you nuts, Forget the Forum that's a bunch of crap.

So unless your 800 number can fix my problem on Monday, I will dump all the adobe programs on my computer.

35 via Digital River, Ireland. Exactly 1 year later on 10th October 2015 my card was charged again by Digital River Ireland the amount of AED 1308. I have been assured by Adobe (via chatroom) that Adobe Standard XI is a one time purchase and I should not be charged twice.

However no one from Adobe is responding for my requests to get my money refunded. I have raised two cases on chat, #0216754189 and #0216850151 but still no response. Please help me resolve this corporate complaint with Adobe ASAP.

Bought adobe premiere elements 13 at best buy and opened it and loaded it. I needed help from their customer support hotline, but there is NO HELP. Adobe, come one, you guys are a joke. You wasted so much of my time, not to mention take off work, on the web, on the phone I'm talking hours!

I just want a return address to send it back to your corporate headquarters and I want nothing else ever to do with your company again. I'm not going to say anymore I am burning up over this you all make me sick.

Last October I bought a new Canon camera which came with an offer of a free 12 month subscription to Adobe C.C. In August of this year Adobe sent to me a very reasonable offer for C.C. and Lightroom and as my free subscription was coming to an end, I decided to purchase it. In September they Emailed me and said that they were going to renew my free subscription at a more expensive rate than I was paying for C.C. and Lightroom. Unless I contacted them they would be taking the money on a monthly basis from my credit card.

Naturally I contacted them, initially by the internet but half way through my typed tale of woe the conversation was abated by them. I then decided to contact them by telephone. It took over half an hour and a cost to me of £3.27p to try and rectify matters. Unfortunately…

The computer was attacked with a virus. So, we had to download the same version of CS5 from Adobe. I need a new registration key. I provided Abode customer support with the proof of purchase, the date of the transaction, the amount and credit card used.

Customer support refused to help without an order ID or invoice. Both of which was never sent from Adobe. Never do business with Adobe. Terrible customer service after they take your money.

Ordered slate from my Asus tablet my card was charged then when I tried to access my advanced radiology files, said I had program, and there is no phone number to contact!

Yesterday, I checked my bank statement and get a surprised of my life. 88. Funny that because I did not have any recollection of doing so. So, I called customer service which is so useless because I was on hold for 20 minutes.

Called their head office and was promised a call back. I checked online and found that they have a very appalling way of treating their customers, they steal from their customers bank accounts in a legal way. Shame on you abode.

You just lost a customer.

I purchased an older edition of Adobe Student Teacher Version of Lightroom, as at the time I was on a photograhy course, and wanted to use the editing suite for some of the projects I was doing as part of the course. I submitted the required details to Adobe to recieve a serial code, so I could install the product.

I did not hear from them for over a month, so made contact. When I did I was told they needed some additional information, which I then submitted to them. Again I did not hear from them. I made contact again, to be told several times my case had been escalated to 'senior staff', and that I would hear back within a given time, with a serial code. This did not happen.

I had to chase this issue twice, with the same response, that it had been escalated and that I would hear back…

I was trying to return Creative Cloud suite for Business because of the outrageous pricing difference between business and individual accounts. The chat services was one of the worst I have ever had. The operator was incredibly slow to respond to anything and what was most alarming, 15 minutes in he/she requested remote access to my computer! Which was not at all relevant to asking to give me a refund.

What's more, he/she said that they would have to transfer me to the team department who would call me within 24 hours to further the process. If the online instructions would only have said to call a specific number, it would have saved me so much time.