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Adidas

2.3
81 complaints

Address

Adi-Dassler-Strasse 1, Herzogenaurach, 91074

Adidas faces critical issues with refund processing, with customers waiting months for returned merchandise refunds. Customer service is frequently described as unhelpful, rude, or unresponsive, compounding problems with order fulfillment errors, product quality defects, and confusing return policies that leave customers frustrated and financially impacted.

Generated 4 days ago

Common Issues

45% (36)
refundmoney backreturned
30% (24)
customer serviceno responserude
15% (12)
defectivedamagedhole
25% (20)
wrong itemnot deliveredcancelled order
20% (16)
returnexchangepolicy

Complaints

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Nana Safo

Dec 12, 2018
0

Order # AD022516811 To whom it may concern I placed the order above on November 25 , 2018. After waiting for more than 10 business days to receive shipments. I called customer service and the explanations were inadequate. The agent and supervisor were very rude and were unable to provide any assurance of a shipment date.

Needless to say that I am disappointed with the customer service being provided at your facilities and would like to draw your attention to it.

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tanu bajaj

Dec 11, 2018
0

i got a lower from 1 of the store in Gurgaon and it got damaged whithin 2 wash only

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jason kennedy

Dec 6, 2018
0

These shoes are poorly made. Have had to glue fronts twice after only 6 months because the upper keeps coming away from the sole. Both shoes. Please contact me as I wish to discuss solution.

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Kristine Heist

Nov 29, 2018
0

I am totally blind, and am unable to place on-line orders on the Adidas web site. So, I called Adidas customer service to ask them if they could place the order for me. The representative said "No. We don't do that any more." I asked to speak to a manager. She got on the phone and told me the same thing. I explained that I am blind and that their web site is inaccessible to me, and she told me that they can't do it. I explained to her that I don't drive, and therefore can't go to the store to buy the items. I also told her that other stores provide customer service via telephone for their consumers. She still told me that they can't do it.

I told her that if she doesn't place the order then she will lose a sale, and I can't give those items to my son for Christmas. I asked her if there…

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Louise Weiss

Nov 22, 2018
0

I bought an expensive pair of cleats which were defective. The sole of the shoe came off. I called customer service in August and they told me to take photos of the shoe and email it to them. After 3 weeks of continually emailing them they told me to ship back the shoes.

When they received the shoes they told me I had to wait another 3 weeks to get a gift card via email. After the 3 weeks were up, I called and they said I would receive the gift card in 10 days.

After the 10 days were up, I called again and they apologized and said I would receive it the following week. After that I called and they promised that I would receive it by the following Tuesday. Still no gift card!!!!!!

What a horrible customer service experience. your reps do not tell the truth. It is really despicable how…

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Kory

Nov 16, 2018
0

I bought a pair of adidas shoes in September and the loop holes on the sides have ripped apart making it amlmsot impossible to rock these shoes. I am more than convinced that adidas can’t produce a quality product.

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Alicia Townes

Nov 4, 2018
0

Reference Error:18.49412d17.1541356485.a8c1479 I had several items in my order because after picking I was going to go back in and pick those things I wanted to get my kids for Christmas. I did not know that you had a limited amount of items to add to the bag. The site will not let me back on because of this. I would like to be allowed to shop on site as I do every year. I sited the reference number and would appreciate it if I could get access back to the site.

Thank you

Alicia Townes

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col sttuart

Oct 29, 2018
0

my complaint is u don't make ur products 4 the bigger size people u no the fatman and its not fair fatman likes wear addidas 2

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Charitha vavilthota

Dec 15, 2016
0

I purchased stuff worth 20$ in adidas at Jersey garden mall, NJ on 11/24 but 90$ got deducted from my bank account. The manager so rude that she didn't even bother to answer properly. They asked me to call the customer service, I did and the response was customer service doesn't take care of store related issues and I was asked to call the store.

Since then I kept calling the store, still I did not get my money back. This is so irritating. I don't understand where and how to file a complaint against them.

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Jeremy Skwirut

Oct 9, 2016
0

We have purchased two pairs of Adidas soccer shoes within the last six months for our 14yr old son. Unfortunately both pairs have split or torn within 2 months of him wearing them (see photos). I'm not quite sure why this happens or if this is a common thing with soccer shoes.

We have since purchased the Adidas Goletto's a month ago and so far so good (crossing our fingers). Please help me understand why your shoes keep splitting or getting torn so soon. It's frustrating to pay up to $50 per pair only to see them in the trash within two months.

As a former soccer player myself, I have always supported Adidas soccer shoes. I had a pair of Adidas Copas all four years in high school and two in college and never had any problems with weathering or tearing/splitting. I hope this is just a…

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Cassandra s johnson

Apr 16, 2016
0

I bought a pair of white adidas z flux shoes from ladies footlocker and I have never in my life experienced a problem with my shoes turning yellow. I don't wear my shoes all the time and they turned a bright yellow color.

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Marta Stec

Jul 2, 2015
0

Adidas mailed me a shoes that I didn't order, they charged it on my debit card, without my approval (I never shopped at adidas before), over drafted my account. After talking to the customer service I mailed shoes back and waiting for my money back.

No money, no explanation or any other comment from adidas. Emailed them couple of times (more then 24 hours past and nothing from them). I try to call them many times but without any success. I'm afraid that it was a theft on adidas part.

Don't know what else can do.

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Marlowe Benavidez

May 9, 2015
0

Bought a brand new pair of Adidas Slingblades. A year ago. Have wore the shoes 5-6 times only to coach. Ran in then once. The unique sole (why I bought these shoes) has cracked!! DissapoInted in this product.. Looks good.. Performs Bad

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Anonymous

Feb 26, 2015
0

After purchasing my running shoes from Adidas, I must say it is one of the best products that I have used. Adidas provides very comfortable products that suit ones requirement. A well know brand for quality, durability and classy look.

Even when compared to other branded companies, I recommend Adidas for their products. I have ordered couple of shoes, tracks and other stuff and received them in quick time.

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