Adidas

To whom it may concern,

My son was charged for a pair of shoes that your company said he bid on through the Adidas app. He did not remember doing this. They told him no worries. You have 30 days to return them after you receive them in the mail. I was not happy with that answer so I called and asked them to cancel the order because it hadn't shipped yet. They informed me that they could not do that either and again that I had 30 days to return them. 20 days after receiving the shoes we contacted Adidas again for the return label. At this time they told us we could no longer return them, we only had 7 days. When I asked them to pull up the conversation that I had had on October 8th, I was put on hold. After being on hold for a few minutes they came back and said that I was wrong. When I…

Hello,

I am sending this email because I am fed up with the customer service in Egypt as they are not working seriously with my case. I made an order on 26th of October 2022 and did not receive any notification with the order number, either through email or SMS. I applied a gift voucher amount of previous purchase which was cancelled. The amount is EGP 545.

I sent several emails that I need to know my order number to track the shipment as till today I did not receive any notification. Unfortunately, the customer service are not caring for my case; they do not want to offer help. Five days passed since I made the order.

Sadly, this is the second time I encounter a problem with the customer care. The first time, I waited for a long time to redeem my money and now they are not helping with…

Damnitt ! 3rd pair that the sole completely fell off .! I love them . wasn't planning on a return but apparently with your company I better start. please bring back my pride in your product. Thank you for your time

I returned 3 items with a note attached with instructions. It was a pair of sneakers to be refunded, a pair of pants for a different size, and a top for a different size. The sneakers were refunded, but the pants and top have disappeared.

I’ve been given the run around about this. I’ve paid for these items so I’d like to have them sent back to me. I spend too much money with you guys to be treated this way!!

5. 5 because your brand tends to be smaller fitting. I don’t find them a bit comfortable fit, and I wonder about the sizing. I would like to get a different pair instead. I have worn adidas all my life and never experienced this before.

Bought not 1 but 2 pairs not by choice. I ordered which came late for my son to start school... 1st pair came damaged.. looks like sec he put on it would rip and glue all around whole shoe... Said let me order again to see now mind u $80 and $80 on kid shoes...

second pair come exact same way... now I have to drive 45 min to return and I had to spend $ and buy a different pair... Very poor making and I was so excited to get him these .. I searched and searched for them Was trying to add pic but says to large if u have email I can send

I buy a short then never recive i lose my money and i think yuor company have thecresponsability becose a trust and pay in front i never recive supost agost 27 and send my a note will recive agost 30 and never.

En agosto compré varias cosas solo un short q dicen q llegaba el 27 nunca llego me mandaron una nota si deseaba cancelar y no pues me gustax mucho me dijieron agosto 30 alas 1.30 nunca llego y en el track dice q si lo cual es falso estoy bien molesto pues fue su error no mio y tengo q pagar las consecuencias de una mala logística q no tengo nada q ver

Absolutely horrid promises after promises of phone calls back nothing then when you how long will it take to get a call back csc advisers has different timescales some saying 2 days some saying 3 when we challenged this we’re hung up on. Despite giving out number at the start of the call and asking the agents to call back they never do there wrekcless and careless! It’s so upsetting given the time we’re spending just to make contact to get the issue resolved no one seems to no what’s what

On Aug 1,2022, I received my order and due to size issue I have raised a return which was picked up n they received on 8th of Aug, then I have not received any info for refund. I emailed them but no response so i called them after 2 days they said I have to submit a refund form then they will initiate the refund.

They didnt send me anything so on the same day they sent me a refund form n told to wait for 14 days. I wait n after 15 16 days i called them n asked they said to wait for a week.

I wait, then they said there was some issue so i need to submit refund form again. I was so pissed, they didnt even share any update n how will we knw their error. I submitted the form again on 26 n ask me to wait.

Still i have not received my refund which is 4099 rs. Pls take action against this…

To whom it may concern I am just from your store at the mall of Africa asking for assistance with regards to the hiking shoe I purchased. After approximately 8 months ( maybe 2 hikes a month) Both my shoes are pulling apart as can be seen on attached photos.

But you will also notice that the bottom of the sole shows no wear. This is the working part of the shoe I believe. t’s not pulling apart on the bonded section but actually tearing at the material. I would like to know if these are not appropriate for hiking?

I need to replace my shoes and I noticed that you have a different one now. I would like someone to advice on the quality and suitability for hiking of these shoes. Thank you in advance for your reply. The store manger’s name is Raymond.

I spent over $200 on cleats for my son that are falling apart . I cannot get a hold of anyone to honor the 12 month warranty. My email to Adidas gets blocked when I try to send. I'm on hold for over 30 minutes when I call and eventually have to hang up

03. I call/email/chat at least once a week and being told 3-5 days for refund and when that doesn't happen I ask to speak with a supervisor and told one will call back within 24-48 hours, but it never happens.

This is going on 4 months. I keep receiving different case #'s. The most recent I have is 48779337 (today). I have submitted all the paperwork they have asked me for, including the signed receipt from FEDEX that the shoes were received 3 days after I sent them in March.

I am this close to flying to their American HQ in Portland, OR and protesting! Can you help me? Thank you, Karen

If there was a -0 rating for this business that’s what I would rate it. My complaint is the HORRIBLE CUSTOMER SERVICE, FROM THE CEO DOWN TO THE STORES. I placed an online order, it’s been a month and I still have not received my merchandise or my refund.

Every time I call, they play this sorry ass music for at least 20 minutes before answering and then, the lies began!!! I want my got DAMN MONEY BACK!!!! DUMB ASSES!!!

That's most outrageous idea your product fell apart than you want to charge me to make a complaint

Closing of company shop without any prior warning and poor customer service by branch Manager when approached on the subject. A formal letter and email to company have also been sent, such is the upset caused by my experience.

I received blue instead of black and this is a father's day gift I am trying to exchange it do not see the correct size I chatted with a representative named Marc who was unprofessional and answered with my bad... who speaks that way?

I was told I have to return via FedEx then wait 1 to 3 business days for my exchange to be processed and shipped. This was a father's day gift that now will not be ontime due to your error.

When I then called customer service I spoke to a Kathy who was very condescending and apparently couldn't reach a supervisor. This is the worst experience. No solution was offered even though your company is at fault there was no expedited shipping offered.

I was told I would be put on a supervisor call list which then I would be called within 24 to 48 hours. This is…

I bought a pair of Yeezys that was sent to the wrong address I gave the right address now they’re telling me it’s my problem how do you spent $250 on the shoes they were a birthday present for my daughter they told me when I first complain that they put the wrong billing address and then they said that FedEx stole the shoes Then they said I gave them the wrong address I have a copy of the form I filled out to them and it has my correct address on it so

they’re lying and they’re skipping my sneakers and they are so completely rude I will never ever buy another thing from them You can see in the picture I gave the correct address

My complaint is your commercials advertising and promoting transgenderism. I can assure you, my friends and family will not buy your products. You have become a woke company trying to influence the acceptance and normalalization of this way of life.

Why shouls a tennis shoe company try to influence a way of life ? You are a company that sells shoes. Stick to what you are good at. You have lost our business and will lose many other Christian's business.

Sent a pair of adidas sneakers back due to being a wrong size. The item was sent back and received in their Wilkes-Barre, PA warehouse and signed for per delivery receipt. No refund was ever credited to me for the shoes that were brand new, never worn and shipped using the adidas return label to their warehouse.

It's been over 5 months with no acknowledgement of my emails or ebay customer service follow up. I will never again do business with adidas official. Trying to navigate the circus that ebay forces a consumer to go through to follow-up on a purchase is a joke.

I shopped at Adidas on Black Friday November 26th at Allen Premium Outlets in Allen, TX. The cashier who checked me out did not give me a receipt nor asked for my email to send me the receipt online. The tights I bought did not fit me so i went to return them the very next day saturday November 27th but the store staff was extremely rude to me and insulted me in front of all other customers.

A blonde girl who lied to me she was the manager embarrassed me in front of others and refused to listen to anything i was saying. She out the blame on me even though she could have pulled out the receipt from her records because I gave her the exact time i was there at the store and showed the transaction on my card.

Other team members did not give me her name upon asking saying that they dont know…

ae on 5th of October 2021 and still not yet refunded, I have contact several times the customer service with no hopes as they promise to come back to me with a solution. it is more than 14 working days as mention in the website and I still did not get back my money.

really it was a very bad experience as it is only about different size. and it very long process to shop on line with adidas.

I'm complaining about the fact that I'm purchasing outfit from Adidas company and prior to purchasing my outfit I never received my package I had to go through different channels texting the delivery company FedEx because the driver stated three days later that they deliver my package on the 21st of September which they never did I called the company and complained about the fact that I never received my package the company that's Adidas feels though that the customer should go through all the channels of doing the legwork of trying to retrieve your money from the delivery company when in fact the customer shouldn't have to do that especially if the customer is paying Adidas for the product why do the customer have to file a complaint give camera footage all this other stupid stuff just to…

Horrible customer service, unprofessional and rude not to mention dumb as hell. Won't let you speak with a supervisor because the supervisors don't even want to be bothered! The company has become a good joke. They use a shipping company that lies about deliveries then steals the packages. Shall I go on?

to penalize a customer for your shipping firm losing a package is terrible, the customer service team said sorry nothing we can do as it says delivered - and that i am out the money that was paid for the items. his words once we give to the shipper we do not accept any responsibility for the package after that.

so so so so poor

I will start by saying I wear Adidas at the gym, at stores and all over the place. I am well known for my lifestyle in working out/bodybuilding. The brand Adidas is fashionable and the clothing tends to fit me well which is why choose to wear your brand.

Now that being said the specific store my wife, daughter and I went to this past weekend at the Woodlands Shopping mall in upstate NY has piss poor customer service. We spent about 4 hours give or take shopping and Adidas was probably #1 on my list but due to the long wait outside we shopped around a bit longer until it got later and the line died down.

Around 7:30-8pm I made it a point to stop by once more while my wife stopped at one more store with our daughter (who is 14 months old) and I did a bit of shopping. Once I was in the…

I purchased the adizero primeknit football shoes for my son, very expensive $150, I am very dissatisfied with the quality. They are tearing out already, he has only worn for the second week, he has not even had a game yet

My sports pants lost a piece afrer 1 wash.

AD102735140 ) FEDEX Made a statement that he left my package on the front porch. Where as I don't live at the front porch. There are 3 porches and FedEx and Adidas closed my claim case and I'm out of 160.00

I brought these Adidas Terrex walking shoes they are really comfortable. But they have split where you bend your foot to walk across the toes and the laces have really worn .

I am a senior I purchased a pair of running shoes 6 weeks ago, the cloth material is starting to seperate. I reported the claim and it was denied. I was told that a dog chew the shoe. I do not have a dog there is no dog near by.

I only walk 30 mins 3 or times a week I do not run or jog I am too old for that. Kindly refund my money. I cannot afford shoes every 6 weeks. It is the right thing to do clearly the shoe is defective.

There are other reviews with the same complaint

I would like to make a complaint regarding a 13-14 years old girls hoodie bought recently. I washed it before first wear and the 's' in the logo has come off. This is our first ever such experience and this was a gift for my daughter which has left a sour taste.

Please find photo attached.

Could you let me know what can be done about this defective piece

Hi there, I just got off the phone with a very nice customer service lady, about my stolen EGift card and there were other people had it happen to them as well, I have a case #18563685, looking to resolve this issue, ongoing, please take care of me, Thankyou,Michelle Cadorette, [email protected]

I have order Adidas shoes on 17 June and I want to return it back. Till now I have complaint many a times but they are not picking my parcel back.

I ordered from Adidas website more than month ago and I should have received my order on the 12th of June. Until now I didn't receive it and I tried to cancel the order and I couldn't. I contacted the customer services multiple times and yet no updates on my order delivery or cancelation and refund.

we are visiting from Florida to Ohio, USA for the summer. I had ordered a pair of adidas indoor soccer shoes for my son on line so he can keep up his skills. The order was pushed back 3 X's then canceled. USELESS.

If the online website indicates the product is available, it should be. We are a soccer family with 10 kids and have been loyal to the adidas brand. This online ordering is very disheartening. For this summer season of Futsal for my son is waisted with out the proper equipment.

I am ready to give up the Adidas Brand....

My order made on April 7 was not delivered on April 10 like the shipper Lasership claimed. I waited 2 weeks for an investigation into the missing package when finally completed Lasership concluded that they could NOT verify that the package was delivered. I have been waiting since then for Adidas to review the claim and make a decision refund me or send me new product and I am still waiting 6 weeks later!

My item was sent back since March 19,2021. I was promised a refund within 21 business days but its been two months already but i haven't gotten it. I hope you can take this case serious!

Truly terrible follow through of customer service. Started a return process of golf shoes in January and still have not received a refund!

I have a complaint with my order from February 6th 2021 - AGR02002675. It was a gift from my husband and he asked for custom writing “infinity “ and “beyond “ on the shoes cause I like toy story. This costs more and he paid for it.

We didn’t know that we pay for simple stickers... By now they are gone as you can see from the photo. This is highly disappointing for a brand like yours and it should be written so the customer knows that he pays for something that he will loose within days.

Also we tried to file a complaint from your site in Greece but the link for the complaint for the online store does not work and the phone number does not work either... We even tried the phone number for the orders made not online... didn’t work.... Totally dissatisfied customers.

Shipped return item back with attached FedEx label from adidas site and adidas has never credited my account with refund. Has been over 30 days. Asked to talk with management numerous times and was told they are were in meetings.

I have ordered adidas products consistently over 30 years and will no longer buy adidas if they refuse to give back money for items returned according to adidas direction. This kind of treatment is unacceptable and based on this experience, adidas has not only received the item back, they have also taken money that should have been returned.

Someone needs to fix this issue.

I have tried to get my refund back from Adidas, but they say they have tried to refund my money to paypal and paypal would not accept their payment. I talked to paypal and they said that is obsurd. They would never deny payment, that is their job.

When I contacted adidas for a 2nd time, they refused to cut me a paper check or an electronic check and would not allow me to speak to a manager.

I order number AAU09100820, is even after I rebook new shoes it doesn’t gives me chart for size which is bad and not time will never book online

I order number AAU09100820- I received wrong size I ordered US11size and I got UK11 size . I can’t even do anything with that . Such a expensive order I made online and still can’t use use .pls help me

I bought to my son on 11/20/2019 the ADIDAS X19 + Firm Ground Cleats, the cleats came like was used, just open the box, is absurd! I sen it back for replacement and the second time they delivery it to us after 2 weeks with damaged again, I called Adidas and nothing was done about, they want me to send it back to send me another one...this is very bad customer services.

I ordered a pair of soccer cleats for my son. No where on the website or in my order did it state the order would sit in the warehouse for 6 days before being shipped. I talked to several customer service reps who did absolutely nothing to resolve the issue.

One rep even lied to me and said that the cleats were shipped when they never were. After several contacts ADIDAS Reps told me that I would receive my order by a specific date. Once the order shipped that was not even close to the date I would receive them.

I purchased a Performance Adidas Swimming Costume from Sports Direct last October. As I swim twice a week I spend a little more and buy the Chloride Resistant costumes so they last me longer. My I last costume a Speedo Endurance last me just over 3 years, so I am disappointed that my Adidas Performance has only lasted me 9 months and is now not wearable as has gone "see through" in a number of places and

am now having to go and purchase another one.

worst customer care... in ecr , panaiyur, chennai-600119, india i dont know what went into them those people, they didnt give a shit about me they just confirmed that am not eligible to buy an adidas product.

I bought my son a pair of Adidas at the beginning of school this year. They were about $70-80 range. I can't remember exactly. He doesn't play sports, doesn't really do anything but play fortnite on his pc after school.

So, when his shoes started falling apart I was unsure how this could have happened. The soles on both shoes is coming off.

I have been trying to track my Order # AD023310417, I placed my order a week ago and the only information I can obtain from Adidas is "waiting to be packed"? " Your website that invited me to click a button to talk online with a customer service representative.

The button does absolutely nothing. Then I clicked the other available button, which gave me a telephone # to call. I called and could not, absolutely could not believe what happened next - an automated message came on and told me I was a "lucky" caller and while waiting for the next available representative, if I could only answer a few questions, I would be offered some spectacular deal, and

if I didn't want the deal, I should hit the #key. I hit the # key, and was then put through the same idiotic process for another "offer",…