Ace Hardware

I love shopping at ACE everyone is so helpful and friendly, however, Cottonwood, AZ. has a mask requirement and this ACE store does not, most customers at this location were wearing masks including myself, 3 middle age male shoppers were not.

I overheard an employee say that a lot of workers called in sick at this ACE store because of Covid and I myself are high risk.

You should have a sign at the door that says no mask, no service and enforce it!

It's the law!

Thank you!

Is it corporate policy or local store policy not to protect employees or customers from Covid-19?

Our local Ace Hardware has no protection of any kind.

Employees not required to wear masks, no protection for cashiers, no social distancing marks in checkout line and no requirement for customers to wear masks.

It takes very little money or effort to be a responsible citizens and make small efforts to protect peoples' lives.

Covid-19 is blowing up nationwide and in my local area.

Why aren't you doing what you can to slow it down?

I will be boycotting my local Ace from today on.

I have very little choice for shopping in my small town so it will be a sacrifice for me.

Our local Wal-mart, All American Do-It and Tractor Supply are making an effort to protect their employees and their…

Went to the store wednesday may 20 and over heard a manager cussing at a worker in front on customers raising his voice.

My local True Value has just changed to Ace.

This past week, I stopped by to check out the 90% off sale.

In front of the store were 6 stacks of patio chairs with a sign taped on a stack of two small white chairs saying "CHAIRS, YOUR CHOICE, $5.

99." An employee was outside so I mentioned I wanted two of the Adirondack chairs.

He said my choice only applied to the two white chairs.

I explained that the sign did not say that.

I spoke with the manager who said that there were small brown chairs that had sold, but the sign did not apply to the other chairs.

She finally agreed to sell me one chair for the stated price, but would not let me have two.

I would appreciate your view on this, and a matching chair for the stated price.

Thank you for your consideration.

I have a complaint about the bad actitudes from a manager named dany Hanson in the store located in Jackson wyoming.

I was there to pick up a stain paint.

He insult me ,in front other costumers,and t grab me from my arm in two occasions ,I say don’t touch me and stay back,because him put his face front me and talk me lauded,this person is rude,I psico person.

He abuse of his position.

I spend thousand of dollars in that store each month.

I talk whit the owner about it,but probably nothing happen.

I hope your corporation make something.

CHRIS WAS RUDE- SAID HE WAS A MANAGER VERY ABRASIVE- I WANTED TO BUY A CEILING FAN SWITCH- HE WAS RUDE AS SOON AS I WALKED IN ASKED FOR HELP TO FIND THE SWITCH!

SO I WENT TO ANOTHER STORE- TERRIBLE CUST SVC

Ace hardware advertised Scotts Turf builder for $21.

95 with a bag or Scott weed filler free on 24 thru April 29, 2019.

When I went to purchase the product the store in Webster Springs, WV 26288 was sold out and I was given a rain check.

When I went back to purchase it the clerk informed that the owners would not honor the rain check.

I began working at Clairemont Crown Ace Hardware in March 2015.

I loved working at this store.

The staff was fun to work with.

I kinda felt like they were my extended family.

We all supported each other, on and off work, well at least the majority.

I was hired as a cashier and I worked my way up to head cashier.

My reviews I received were fabulous.

Fast forward to September 2017.

The last review I received was so great, I had to laminate It, because I was so proud of it.

Next thing I know, I'm called into the manager's office and told I'm being suspended because another staff member has filed a complaint against me.

Saying this person overheard me offering an illegal substance to a fellow associate and that it is company policy to suspend the accused party and the accusing party,…

Bought a stihl chainsaw at Keith's ace hardware in Brady TX.

The saw had issues,and upon returning it was made to feel like I was ignorant.

I have been using chainsaws for years.

Very poor customer service and attitude.

They are Johnny on the spot when selling you something,but God forbid you try and bring something in with an issue.

Will never shop ace again thanks to big Mack !

On 12/8/2018 - 4:46 pm.

I went to this store in between working 2 jobs.

The woman ahead of me was chatty, and while checking out, held up the transaction by taking a cell phone call.

This was allowed while people were waiting.

When I called the manager, he said they don't do anything about that.

So it was okay with this manager that people were held up while this woman was on a cell phone call.

Bad customer service.

Gentle(wo)men, I was sold the wrong item.

Called another Ace to see if you had the right item (answer yes we have 5 in stock).

Was assured that you did & had 5 in stock & double checked price (matched to Ace website price).

Get to store, an associate asked if she could help, told her what I needed & she just point's to an aisle & say's it's over there & leave's me hanging.

I gp over to look for & can't find, go back to here & ask's for her help & she get's an attitude like I bothering her.

She get's another associate to help.

He look's & look's & is getting upset at me that it's taking so long to find (which he finally doe's).

I ask him the price & he give's me a different one from the website & I ask him to go look it up (I'm wasting his time now).

He finally find's & agree's with…

I was supposedly hired for merchandising position at a small hometown store.

They had me work almost 2 weeks claimed i was not performing my job to their satisfaction and because I wasn't in there system or in the payroll since I worked with no w2 or I9 form on place.

They didn't have to pay me for my hours.

I thought that was against federal business law.

I am not nor did I sign a independent contractor waver to work on the property.

And they have employees who are using illegal drugs on the premises and working under the influence.

It truly saddens me, love ace hardware, and the idea that this franchised store degrades the Ace Hardware name is sickning.

Plan to present my case to the labor commission.

I hope my complaint will be received at corporate level.

I consider this…

Good day,

Sept.

30, 2018 I went to Ace Hardware SM City Iloilo Branch, Iloilo City to redeem 5 BDO original charged slip, I would like to complain your Manager/Supervisor Mr Robito Roquero Jr. who processed my transactions, because of his "Incompetence" 2 charged slip was error message already redeemed, this is impossible because I presented to him all original charged slip, then the remaining 3 was processed by his staff and was all successful.

I will not accept that I was denied of my priveleged for redemption.

I hope this matter will be resolved at the soonest time possible.

Thank you

The experience at Ace in Hillside 226 Long Avenue, Hillside NJ 07205 I went to purchase the paints that was on sale and the saleslady who was at the location was very nasty.

She did not have anything that I asked for oh I sold out of pastel colors jumping to conclusions before I could ask a question just blurting out things I dont give rain checks I did not even ask for a rain check.

She acted as if we were criminals and we did not come to spend money.

If this store is in our community she should not be treating people in the hostile nasty way that she did.

I dont understand what was her problem I came at not even 4:30 in the day not at the end it was apparent she had a problem serving us.

I hope to never experience this kind of mistreatment again.

I bought a 30 gallon hot water heater no the 2-8 took it back on 2-9 they didn't have one to replace the one i returned and said it w take up 7days to get my 428$ they called me on the 2-12 said they was bringing one from Jacksonville store i got there they wanted me to pay another 428$ i will.

Never shop at ace hardware

my son went in to ace with a belt sander he bought there it did not have the bag for it and there was a disagreement with my son and your manager calvin james franks and to day my son went in to buy a plug your manager told him to get the hell out of his store and push him all that is on the cameras my son filed a cop report on him when i went in before any of that happen i was treated like shit from your workers and calvin and i have not went in sence then if nothting is done about this i will put it on face book

Purchase a refill on a 40lb propane tank.

Was told someone would come out and fill it.

Went back into the store repeatedly asked for tank to be filled.

After 45 mins was told they were sorry and only 2 people working the floor

I went to Three Fountains Ace Hardware on 11/4/2016 to buy paint.

I purchased six gallons of paint for a total of 177.

56.

I told them I had a coupon for a free gallon of paint with my Ace Rewards but had forgotten it, and since the painter was waiting I would bring it back to them.

They said nothing, checked me out and I paid for my paint.

I then went back to the store with the receipt thinking they would refund me the amount of one gallon of paint.

Instead they told me to go home and get all six gallons of paint and bring them back and they would start all over again.

First of all my painter was waiting on me and had opened some of the paint.

I am standing there with the receipt and she had just checked me out, is she not smart enough to know how to refund one gallon of paint.…

I bought 2 shower heads (40078) and they both whistle, I was wondering why they do this.

I usually trust Ace when shopping for hardware, but cannot find a technical support line to call and get some help with my plumbing install.

Well this is what really got me, I live in ft.

Myers and a veteran and have a card from the VA with a photo.

I have done business with Lowe's (your competitor) and Ace Hardware and have accepted my card and received a thank you for serving sir.

Your store (on 6 mi Cypress) refused my card, showed me a copy of what is accepted.

I went to customer service and they also agreed that N/G and no thank you.

I served 2 years guarding them that I was happy to do.

You suppose to be a leader.

Needless to say that you lost this Vet. and probably a lot more.

I have been is sales before retiring, I can't believe your policy, perhaps you should review it and be the leader that you are.

I love Ace Hardware, no complaints from me.

The customer service is wonderful the people genuinely care about you getting what you need easily.

Last week, I went to Ace for an air filter and the woman even went into the back to check for the right size that I needed.

I was blown away by her caring nature.

I do not see many hardware stores left like Ace, most have been replaced by Lowe's and Home Depot.

Still, whenever I can, I will try to shop there.

I was looking out to paint my bedroom with a particular color and had some hardware requirements for which I contacted Ace Hardware.

They have given me unmatched services and I was extremely pleased with them.

I have found few more products under the clearance sale which were useful.

I recommend AceHardware to anyone who is looking for hardware stuff for their home or office needs.