Aaron's

This is the 3er time in a year or more, that I advice my Jeffersonville IN 47130 store's financial dept. person, that the Aaron's web site is not working properly, sometimes is not taking your payment, other times, it shows that your payment is done and is not, now, it says, that, I do not have an active acc. ( ?

) and it won't let me pay on it, therefore, the store is calling me for been late ( ?? ), when I explain, yet again, that there is a problem with the website, He told me that, that, was not his problem ( ??

), I told him that it should be reported from his store and that I was gonna report it again, in a rude and sarcastic way (laughing at me), told me again, "that is not our problem, that is something that Headquarters manage", to what I reply... "I'm buying from you, so you…

Aaron's in Hamilton Ohio, the Dixie hwy store that took over for the main street store a few months ago..

First i called to find out what my payoff was and no one was able to tell me, i had to keep calling back day after day. Then i asked how much my payment would be if i returned certain items, again, no one was able to give me an answer.

Finally i called and spoke with a female that claimed to be the manager. I tried to explain to her that i no longer can keep the items i am renting and need them to schedule someone to come and pick the items up and needed them gone by a certain day.

She was extremely rude, told me i had to what and there was nothing she could do to fix it. My concern is, i rented these items, i can no longer afford them and politely asked for someone to get them.

I…

I requested an itemized receipt with regards to the three items I am renting to own, the woman on the phone refused to give me a print out. Second complaint is, I was charged a last fee because the store without my knowledge put me on a bi-monthly payment schedule and refused to remove the late fees when I objected to this unauthorized change.

I am very disappointed and dissatisfied with the management at my local Aaron's in Murfreesboro TN. I have been a loyal customer with Aaron's for a very long time and have never been treated like I have with her and I don't appreciate it at all!

I can't put my problems on this cuz there's not enough room. This woman, I think her name is Christy or something like that. Ya'll are losing a great customer, for sure.....

This company is now requiring a "soft credit check", a friend of mine has had an account with them for almost 10 years, she has had a washer dryer set that she is paying for, the washer started having trouble so she called them to have it repaired, the store she dealt with has closed and they moved the account to a city 1.5 hours away, so she wanted to upgrade to a set that is only a few more dollars a month, but according to the "credit check" she is not even able to pay for the amount that she has been paying, so how does this work? so as an elderly disabled person she is now stuck with their broken loaner and the less than working unit she is paying for.

My suggestion don't use this company. They will only work with customers they can get rich off of, the service to care for a client…

I called them and told them I need and extension on my bill because I will not getting as many hours as I usually do and I have been sick the gentleman that I spoke to said he would take care of it and push my payment back into April they still put my payment through today and now I’m overdrawn I cannot afford food or the medication that I need from being sick and

when I tried talking to the store I got nothing but an attitude they were very rude and they told me there’s nothing they can do the payment already put it through too bad

I rented a bedroom set n two tvs. Well the delivery persons never set up the tvs n when we took my tv out the box it was broken. The screen was cracked but they insisted i did it. THE delivery persons put the knbs to the furniture inside out Well i fell severely ill n fell months behind on payments.

I tried to work out something with the manager which she accepted inly to get a very rude call from another employee overriding the agreement. im in a place the coronavirus has put people on lockdown but this one employee had a very rude n nasty attitude.

Im an elderly woman on a fixed income who has taken over numerous amounts of threats from employees of this local store. How can i abide by a verbal agreement when someone who never gave her name as the head boss and didnt agree to the…

I bought a used lyft chair from the New Britain CT 06051 store. It stopped working. They sent a man named Gilbert to fix it. He did not have the right controller but put a different one on the chair.

Which has not worked right and he never came back with the right one. He also did a lot of banging with a hammer under the chair and it goes up and down on a severe angle now. The guy was a nice guy but he wrecked my chair.

Now I want him to come back to fix it but the store manager said it was paid for and they won't fix it. Won't even give me the tepairmans phone number. I am disabled and I have this chair that does not work.

I do not want a new one. Just this one fixed asap as this is also my bed. They will not help me at the store. And I even bought other furniture from another Aarons…

I recently purchased a duplex located at 1914 e 5th St Spokane wa 99202.

Aaron's attempts to retrieve items unknown to me repeatedly from someone who no longer lives here. The disruptive and intrusive behavior of these employees is extremely unprofessional and inappropriate on all levels. I contacted the store on Sprague and advised them of my new occupancy, and they laughed at me. I placed a padlock on my entry gate and they broke it off to gain access to my home. I have a home security system in place and can verify the daily trespassing and harassment. If this does not get resolved today, I will pursue no contact orders on each employee as well as criminal charges and public awareness through the local news stations . I trust you are now aware of the severity of this harassment and…

this is my second complaint against derrick at searcy arkansas. he is constantly adding more money to our bill than what it regularly is. he is very rude toward us. and we ended up returning 2 of our appliances because they gave us roaches and never done like he was supposed to.

i have never had roaches in my life and now because of his company not be responsible enough we cant get rid of them. 47 i want him fired or i would like someone to do something about it. 00 for late fees and is calling and harassing my mom and calling my mother in law on the phone the 2nd of each month thru 14th saying we need to pay.

we are not the only ones he is doing it too. he needs to be investigated. and needs to stop selling stuff knowingly that they have roaches in their appliances cause people on fixed…

I rented a Nintendo switch about three months ago and have played the payments on time. Well my brother who is bit of a hermit ask me to post his Nintendo switch for him. Well you know I dont see anything wrong with doing that for my brother.

Well I go in to make my next payment ON TIME here comes who I assume to be the manager telling me not to be posting rented items and so on. Well told him it wasn't the same one and about my brother and he rolled his eyes and walked to his office.

Well instead on going in behind him and choking him I just let it go. Well my yesterday my wife decided she wants one so we could play together instead of waiting for each other to get done so I place a online order have my debit card out waiting for a call back to confirm the order when low and

be hold…

I had furniture delivered to me from My local South Boston Va Aarons a week after moving into my apartment on January 16th, 2020 at around 1:15pm the deliver men arrived at my house and they were finished around 3:30. It look nice couldn't wait to sleep in it.

Around 10:20 my daughters and I went to go to bed, low and behold not 10 min after me, my 3yr and 6yr old daughters were laying in the bed I noticed a bug in my comforter and upon further inspection I noticed that the Head Board was crawling with bed bugs.

Aarons location was already closed for the night, I closed off the room, bagged up my clothes and threw out all of my blankets and pillows even my daughters new light up blankets that I brought them for there room and me and my daughters left the house to go stay with my sister.…

Orderd my furniture in November seen two roaches they said they’d take care of it and they didn’t I had to myself then went to the local store to make payment and seen two more roaches there one on the counter and the other right on their clipboard my couch wasn’t new as they stated and it’s also broken and they’ve yet to replace it I was told to reorder it and

it won’t allow me to so my boyfriend ordered it but it’s now at a more expensive price I def do not want to pay more for what I already have and should’ve been fixed or taken care long ago it’s been months !!

I want this taken care of NOW!!

I purchased a sofa and love seat from Aarons on 9/2017 and as of January 2020 I noticed that the faux leather was starting to rip at the seams and the fabric on another cushion was ripped. I called the store to ask what they could do because I paid over 2400 dollars and it lasted a little over 2 years and is falling apart.

They said there was nothing they could do because I already finished paying for it. For something that price i would have expected it to last for at least 7or more years, I have bought many items and have been a good customer for Aarons not trying to fix the situation for me very disapointed from NY.

3 years we went into the store in notjhighlands ca and I talked to the manager has became loud at the front counter with a store full of peaple saying credit was no good and that I could not afford to shop in his store everyone in the store turned and look I was so mad I walked out my wife finshed our order seance then

we have bought a front room set bedroom set 4 flat scream tv's 3 game units and a washer and dryer and he still talker to us like we can't afford it and I also herd him talk to other custermars like that we was in their today and a whole family walked out because he made a comment manager name is Doug

I rented a LG 46 inch tv 2 days ago and it worked fine in the store and me and my son brought it home and I put the legs on and hooked it up to my WiFi and DVD player and it came on with all different lines on it and it didn't work I took it back today and they wouldn't take it back and are still making me pay for it even though it doesn't work I rented a lot of stuff off of this company

The lady that I spoke to that is in charged at Aaron’s in Richland Ms. was so rude to me. I have been a customer for years. And I’ve watched her be nicer to people that was the same race as her.

Now my family has to do without a washer and dryer due to the way she was with me on the phone.

On wedenesday of last week icalled arrons and made a payment plan with the manager. Then less than a week later, the before mentioned manager no longer works there and now they do not want to work with me or uphold the already set up payment plan.

I am disabled and only get paid once a month. I have 2 kids no child support and have no means to get any money till then.

purchased a fridge from the store in North Plainfield haven't paid for Nov bill yet have always set up payments there are some months I have paid ahead of time I'm having a problem with your employees at that store they are blowing up my phone 2and 3 times aday I went to my bank to get my paid out statements because I am getting calls from the store asking me to make a payment on the first of the month and

my payment plan is not set up for that why I purchased the fridge I took out a maintenance ins on it I called the store back in the summer some time because I was having trouble with the fridge and they said they will send someone out the person never can or called too say they were not coming I called the store before it closed they claim the person was on his way never came the next…

I am a regular customer to this store we have payed out several items here recently I was charged on my credit a payment and was put up n auto pay WITH OUT my convent I always walk in my payment or make a one time payment This store manager there took it upon himself to use my credit card information to take the payment out and put us on auto pay ..

called the store was giving the run around no one knew anything my payment was due on the 15 th of this month he use my card to take the payment on the 31 I told the store if I gave verbal consent to do this which I didn’t why would the payment be taking out at the end of the month instead of the due day makes no since this Fraud ! Now I’m having to replace my cards due to him having my credit card information his name is Jonathan I’m also…

Ordered a king size mattress last Thurs was told it would be here the following Mon.monday afternoon git call truck broke down.no delivery.meanwhile my old mattress and already out in garbage.no where to sleep .was told be here we'd.wed afternoon right before they were to be at my home again truck down second time no delivery.not sure when it's coming now.so still no mattress to sleep on.this is unacceptable .they should have some other way to make thier delivery when this continues to happen.this is one way to loose customer's.so I'm in limbo with no where to sleep.very unhappy

My complaint is that I work a full time job and my local Aaron’s knows this they have been told on several occasions that I make commission only and that I don’t always get paid on time and if I’m one day past my due date they call me five times a day and send the delivery guy to my house literally everyday they are open and stick these blue papers all over my door and

window and they will now sit across the street and wait for me to come home and they know I rent but they do it anyway they block the intersection at my house after they have been told repeatedly to pull in the drive way because we get in trouble because our neighbors cant get in and out and I feel more like I’m being harassed and stalked when I only owe 2-3 more payments on my things I got from them.

I will never rent…

I have been with Aaron’s since 2016. Since I don’t have money to just go buy something cash I have to settle with renting to own. I have paid all my stuff off and currently only have a bed with them which I am months ahead.

The problem I have is they voluntarily signed me up for the rewards program that charges an extra 20 dollars and I just found out like some months ago when I got the bed. I told them not to put the rewards club on this account but every time I pay my bill it’s 10 dollars more and I say why y’all keep charging me for that and they say ok we will take it off n it’s repetitive every payment.

I think I should be refunded since 2016 since I didn’t sign up for it. It’s the Aaron’s in Griffin,Ga. My number is 4047863305

Paid off tv brought living room set call my niece saying u can't find my number but it's the same since 2016 so what the problem now to point at hand u say my furniture bill due on 15th now when I sign new lease it said 8/1/2019 now I made a copy of it the lady answer the phone very rude disrespectful and nasty now I will never rent from them again so three year of go see ice gone in one phone call thanks

y. store. I was told I would receive a email with my complaint to make sure of it accuracy and a district manager would be contacting me in the next 3 to 5 business days. I have not received that email.

I am on my 3rd agreement and due to not fault of mine because of prior conversation with the store manager am now being threatened to court. I've never once said I was not going to pay for the items in my possession.

But i cant keep having payments taken out 2 or 3 times a week. I just recovered from the negative balance that left me with last time. If someone could look i to the email o was suppose to get so i can ensure the accuracy of it that be great

A picknof was scheduled for Monday, 5p-7p EST. I called yesterday to confirm. After 7:30p I called stire located on Dixie Hwy, spoke with manager, he said store was closed & I'm the last pick-up. I waited patiently up until 9p.

A courtesy call that they're be here would've been appreciated. That one courtesy phone call to me would've been a positive customer service etiquette to implement. That didnt happen. I called Customer Service, Donna took note of my concern & stated drivers don't have phones.

She emailed message to manager not to come by because of my engagement to attend. I called today at 9:24a & Charlie made excuse that my engagement iscwhy the drivers didn't pick up washer & dryer. Unprofessional to shift blame on me.

It's my first experience with any rental center and…

Ok I do not know how many complaints I have already put in. The manager over at the scottsbluff me is starting to harass me n my friends n family and he is harassing people who not even on my references because he know who I am and

all the people at the store I have been at Aaron's for years they have my account so messed up I should of had my stuff already paid but they don't have all the receipt and money in my account I am going to file charges for harassment and I was even a vip member at one time but since they changed management a coule years ago it had gone bad they so

rude I don't even want to talk to them they call up to 20-15 times a day all day even several friends who they know and all this is getting ridiculous and he even said he can do what ever he wants to the accounts I…

So My kids father rented a couple things from Aaron's like 3 months ago. We broke up and he left with the 2 items and Aaron's is still calling my phone and coming to my house even after I've told them on numerous occasions that he doesn't live here anymore.

The guy called me a liar and basically told me that I obviously have something to hide because I wouldn't let him come inside my house to search it for the leased items. I felt very uncomfortable. I had a low cut shirt on and I caught him lookimg at my breasts.

I have 5 daughters and I don't care to let a man other than there father in my house. He's a stranger in my eyes. I just want to get left alone. My name was not on the lease I was only a reference.

I have bren having major issues they have my account so messed up it isent funny there know calling people I know at hat isn't used as references I am getting sick n This I'm about ready take them to court

Horrible customer service from Susanville CA. This new management team are the most rudest hateful people I have ever dealt with. I have bought several items from them. I have always paid above the minimum payment. My records show I had one payment left.

I was informed that now I owe 6 more payments because they changed the contract. How can someone change a legal document without my permission. I am not the only person in susanville with problem s from this store. As far as I'm concerned no one should do business with your store. These people are crooks.

I will be blasting your store on Facebook and anywhere else I can. Please do something about these idiots

If there was a zero rating available, I would've surely given it. I have been called multiple times a day unsolicited for the last 8 weeks. Every number I've blocked and the calls keep coming. I've never rented to own anything, submitted any personal information to Aaron's and they CONTINUALLY call me.

I have no interest in ever doing business with your company. Immediately remove me from your call list and never call me again.

We have paid off 5 items your company. Right now we are leasing speakers a bedroom ser and washer and dryer. We are supposed to pay 400 a month. My fiance is sick and going for surgery the 17th. I explained this to several employees and asked for more time to pay. We did pay 200.

Instead they have called t to 10 times a day. And we have answered every day explaini g the situation over and ovwr. And now they are harrassing the people i put down as references. And thier is no reason for it we have been answering the calls and paying a portion and they were told we would catch up mid july after his surgery

I have been calling 1-877-9999. I have not heard from anyone in regards to my complaint. I think I’m being played with. Because if I purchase something in December and it is now June. And they just start calling saying I have missed 19 payments.

I explained to that person that I was payed the 4 months outs Now I feel like I’m being Harassed, phone calls now leaving notes on my door. I pay my Bills. So if someone screwed up on there computer not my fault.

But the Harassment should stop. I don’t owe any more payments. 00 payed cash for it caused it was sent back to the store. So if you can accommodate me by Emailing back so this store can stop the Harassment. Thank you.

I placed an order online and was approved on the 4th and on the 6th it was cancelled by the store joann is the dm and she has a problem with me and she needs to keep her personal preferences outside of work thats why she is the dm and the online customer service reps are the ones that told me it was cancelled by atore and

she has been giving me an attitide every tiume i have called the store aaking for my bedroom set. And even the other lady by the name stacy has been doing the same thing by being rude. And not willing to answer my questions.

So if there is a way to have lubbock. Or Littlefield take my application and have them deliver my bedroom set. com

I filed a complaint in April 2019, I was talk to like a child being chastised repeatedly by Ashley a sneaky demon at the Ekin Road Aarons store. I actually talk to Scott finally in June . My complaint had been marked solved in April.

I heard nothing from Aarons Rental for a month or more ... My complaint Scott noted he spoke to me in April when he had not spoke to me at all. Ashley is a demon I believe, at every turn to lighten her rude behavior in April 2019 she snapped at me over and over.

I hurtful remain a loyal customer, but with a bad taste in my mouth. I was never once told we are sorry. I had to ask for an apology.. Ashley 's nasty attitudes had me saying in my complaint I want to return everything ,and not be a customer at all.

I will never do business with Aaron,s again.…

Ibought a washer and dryer from Arrons in Beaufort SC the dryer does not heat they will not replace it I was told They would have too test it first and I would be without a dryer. when you deliver a brand new dryer out of the box and it does not work then it should be replaced not tell me I will be without a dryer until they test it.. I will not pay one cent for this POS until I get one that works.

Hi! My name is Demar Cokley. My wife Lashanda and I had gotten an account at your Okeechobee FL store. Last March we had gotten a brand new yard machines mower from the Okeechobee store. By August the mower had a starting issue and seeing as how I was still making payments on it I called the store and they came out and picked it up.

It was almost October before I got the mower back and when they brought it here, it wasn't mine yet a super old one. So I told them hey, this isn't mine, mine was brand new. So they took it back and 3 days later they gave me on old Troy built that they use for the store and told me to use that one until they get mine back.

Well November went by and in December they brought me another one that still wasn't mine and told me that the original one I had they sold…

19 from my bank account that I was depending on to pay bills because one of your workers at that store ran my card because supposedly I had a similar name. When I called the manger was rude I was upset but the customer is always right.

Because I’m on a limited budget he said it take 7-10 days to credit the money when it was NOT my fault at all it was thier error not mine I paid what I owed. So I am very unhappy

I have been a long time Aaron's customer and usually have no issues but this weekend I tried paying my bill online like I normally do and the system said it could not process my payment. I tried again but it said I couldn't so I called the Aaron's in Plainfield Indiana. 1832 e main st.

I told the girl what happened and asked if she could see and if I could pay over the phone. a day later which was yesterday my husband was balancing my checkbook and called me and said Aaron's process the payment twice which would not have been a big deal except I had a lot of bills coming out and it would of shorten another payment.

So I called that store and explained the situation that two payments were posted and he looked and said he saw that but he couldn't do anything because he was the assistant. I…

I have had furniture for 4 months with aarons and when they delivered my furniture it was working correctly the drive said he don't fix problems "he just delivery the stuff" that I have to call the store.. And yet 4 months later I'm still dealing with the same problems that 3 of 5 of my recliners don't reclining. I tried holding off payments but then I have to pay late fees I just want my stuff fix

I can get no sesolution with the store manager ,Frank. i have been a customer for over 10 years and i have not had any problems like with this store manager. i was under the lease program for a dining table an Bedroom set that should have been paid off early on 05/03/19 confirmation number 950-451 this final payment was taken over the phone by the store manager.

Now this is where it starts to get crazy. Please check all of my late fees on this account. #2 My bedroom furniture was broken 4 months everything not delivered for 3 months no use of the bed for 3 months due to the bedframe setup wrong causing the bed to rise on oone side flipping the other person out of the bed keeping in mind that iam still making my payments.

I called Frrank again and he assured me that no problem i will just…

Trying to get help in store . store manager has her 3 kids running and jumping on all furniture on display, very distracting . kids are in thete everyday from 3 to close playing video games on display tv models running around everywhere.

To me this is not very professional and jumping on display furniture should be uncalled for

SERVICING FOR MY STEREO SYSTEM! I'VE CALLED SEVERAL TIMES AND NO SATISFACTION YET! TODAY IS 6/24/2019, AND THEY WERE SUPPOSED TO COME BACK OUT TO MY HOUSE AT 528 S. SOLOMON ST. NEW ORLEANS,LA 70119! NO SHOW AGAIN ☹️☹️☹️☹️

I am paying on a washer and dryer. The washer is not working. I called the Troy NY store located at 351 5th Ave Troy NY 12182. They said the can send it out to get fixed and give me a loaner till it was fixed.

That part is awsome now the part that is unexcusable is do to understaffing they would not be able to come get broke washer and drop off loner till 5/20/19 and todays date is 5/7/19. This is over a week and a half that they expect me to go with out a washer and was told the only thing they can do is suspend my payment till i got the loner.

Sorry this is utterly ridiculous.

I purchased an HP computer at Aarons in Dumas Tx. I was not informed it only had factory basics. I was told it had windows 10. It did not include word or excel. When I went back I was informed about only having factory basics.

After asking to return it I was told about a no return policy. If I had rented it, I could have returned it.

However since I paid for it I could not return it. I don't understand how this affects the return. I'm very unhappy about this. I will not shop at Aarons again. I will tell I everyone I can about how sneaky and untrustworthy Aarons is.

My complaint is that the people at Aarons store are so rude and the 2 lady hung up on me and that wrong

My family deals with the Waynesboro,Ms. branch and my service has been getting worse. The sales lady will give you a time for delivery and after two hours or longer still no delivery when you call to see what is the problem you get loads of excuses.

Sometimes she becomes very rude . If she would only tell the truth because I know things happen beyond her control. I’m not one to tolerate lies the truth is the best way to handle these situations. Thank you

I have been paying for my couch set on time never missed a payment. Three months ago my recliner love seat broke and took 2 months to finally get replacement. Now the problem is that the replacement wasn't new a had been sitting in the back of the warehouse and I had to go to the store to pick it up an it was scuffed and torn.

My wife and I didn't realize the tear til a few days later. I have been calling the Northport, Alabama store to speak with a manager, I have left messages for your and have yet to receive the courtesy of even a response.

All I want is a new replacement or another set that is of same value or close to it without having to start my contract over. I don't think that I'm being unreasonable but if I can't get this resolved soon I will no longer be doing busy with your…

I have rented a tv and ps4 and it was picked up after hours by a personal car that someone said they was a worker for arrons o called my office and the guy was really rude and mean to me

Me and my husband have told the people at our local Aaron's to come and get the things that were wanting from them numerous times. They keep calling expecting me to make a payment after we have told them to come and get the stuff and they have came out and said they can't resell either one of them.

I'm pregnant and having issues with that and getting stressed cuz they have started using their cell phones to call me and getting on Facebook and messaging me and my husband and we r both still telling them to come and get both things and they still won't do it.