1800flowers.com

I ordered flowers with balloons for my mother's birthday 3-3-23 to arrive at her workplace while visitors were there.

These were supposed to be same-day delivery within a 2 to 3 timeframe.

These flowers never made it.

I made contact with an agent online.

Who had offered me a $20 dollar coupon for my next order and to change the delivery to arrive at her house before 8 pm the same day.

I accepted.

Again no flowers and balloons were delivered.

Same order now twice messed up.

I contacted 800flowers once again on live chat.

The same thing was offered.

I had to explain the situation a number of times as well.

Now what was offered was 50% off the order and the $20 dollar coupon and delivery date as soon as possible.

The next available date I expected is tomorrow.

Instead, March 6 is…

I ordered a flowering plant for my wife for Valentine's day.

The plant was delivered on time, however, it was in poor condition when it arrived.

The roots were exposed and the potting soil was all over the place.

It clearly had been thrown together in a "slap-dash" fashion.

Before complaining I wanted to see how the plant faired the following weeks.

The condition of the plant has steadily deteriorated even under my wife's tender care.

Since I paid $49.

80 for this small plant that was delivered in such poor condition and now is on the verge of dying, I would like to be refunded.

My order # 5854042106 All day 3/2/23 order was processing.

My coworker did not enjoy her flowers at her desk because they arrived after 4pm and we both leave a 4:00 pm.

I’m highly disappointed and being a valued customer because I often order from flowers.

I’m of going else where to a company that can deliver before the end of the day.

I placed an arrangement for a coworker on 3/1/23 to be delivered today 3/2/23 our place of business.

We leave work at 4:00 pm and all day this order has been processing.

The order number is 5854042106 I’m appalled and highly upset being a valued customer that placed several orders in the last several months.

It would be ashamed to lose my account.

Please contact your flower shop and seek someone else

Loretta Wigfall

I ordered 9-10 white roses with an additional 2 types of purple flowers in a square vase, about 18" across, and cost about $125.

But what was delivered to my friend on her 75th birthday was a tall vase with 2 white roses, and white CARNATIONS and pink flowers???!!!!!!

NEVER AGAIN 1-800 will I trust you with my hard earned dollar!!!!!!!!!!!!!!!!!!!

Flowers lasted only a few days.

Almost half, wilted or died.

This is the worst place to order flowers, I just received a dying flowers.

A gift from my daughter I don’t recommend this website to order flowers

I placed a delivery order 2-13-23 received a call from representative about someone else order.

I asked if she can check on mine due to the mix up and she disconnected my call.

I called back to make sure my order was still good advised Yes!

Checked online still not delivered.

Called again advised the order wasn’t going to be delivered and they’ll issue a refund.

No!

I need a delivery to go for my niece that’s in the Navy and this is the second time I had bad service.

They found a dog flower basket delivery was horrible the flowers were brown not wrapped and didn’t look like the picture.

Called they made a second delivery same thing not wrapped flowers half dead and no bow on the dog.

Just horrible

I paid for a delivery for my wife on a special day and it was not delivered.

No communication was give as to why it was not delivered and no notification was supplied.

When contacting them by phone they were very unapologethic about it.

I received my dozen roses, but the problem is there’s only 11 somebody actually cut off one of the roses.

We paid $115 for a dozen roses and we didn’t even get all of those.

Plus they died within four days when I called to get a refund and order new roses, nobody could sign order when it clearly was on our bank statements as coming out, we will never order from them again beware

Initial order placed to be delivered on Monday February 13, 2023.

Received confirmation order was delivered.

We did not receive them.

Went online to customer service chat.

Agent said florist determines the delivery confirmation.

Was told delivery would be following day.

Florist arrived after dark on February 14.

Flower blooms were falling off and bouquet looked terrible.

Called customer service.

Was told replacement order was made for next day.

Received confirmation it was delivered the next day but never arrived.

Called customer service a 3rd time.

Agent was nice and said she would upgrade my order and have it shipped overnight via FedEx.

We checked the next day and order showed pending.

Called the 4th time and was told the warehouse run out of the arrangement I was to get…

I ordered the sunny garden basket ITEM #:148591L for my daughter I am so disappointed, while the 3 roses a couple of peruvian lillys and a mum were pretty, they were no where near the amount of flowers in the picture and certainly not worth 59.

99 then there is no where to send a complaint but on someone elses website.

This the 1st time I have ordered but may very well be the last, do the local florists you hire, not get an idea of what is represented?

Elon Blood

1-800-Flowers sells/shares it's customer email info with multiple advertisers without the customer's consent.

I placed an order from them and the very next day the inbox of the email address I used was loaded with unsolicited ads & offers.

I did NOT click on any permission box during the checkout process

Received flowers from my husband for Valentines day.

He spent a small fortune on them.

Received them in good order, took them out of the casing, put in water with the enclosed solution and they all wilted.

They did not last more than a few hours.

The leaves were dry and/or brittle.

The flowers them selves wilted in no time at all.

James purchased a dozen and a half of them.

Very disappointed in the product.

Most Sincerely,

Marguerite Thompson (recipient)

I ordered the sunny garden basket for my daughter 148591L what she got was pretty but no where near the amount of flowers it should have had for the price I paid and the only thing consistant was the basket!

Placed an order TWICE to be delivered before Christmas.

It was never delivered.

Reindeer strawberries. $66.

22!!!

Got nothing but the run around from customer service and now their loyalty team refuses to correspond with me.

I have filed a complaint to the BBB.

This all started mid December 2022.

It’s now February 2023.

I was told over and over the refund was processed.

Wait 10 days.

Now they said 30-45 days.

OMG..are they so desperate for my $66?

I called with a watering question and it was very difficult speaking with your representative because she must have been located in another country.

PLEASE HIRE AMERICANS THAT SPEAK WITHOUT A FOREIGN ACCENT.

I STILL DO NOT KNOW HOW TO WATER THE PLANT I RECEIVED BECAUSE IT CAME WITH NO INSTRUCTIONS.

Ordered flowers to be sent to my wife's work at the local hospital on 7 FEB for Valentine's day (14 FEB 2023) to be delivered.

Paid extra because it was Valentine's day because wanted it to be on the 14th and not another day.

Day came and nothing, contacted 1-800 flowers via chat that night and no answer after repeated attempts to contact them.

The following day on 15 FEB 2023 I reached out to them again, and basically they told me to wait until after 8 pm to find out that status and I told the lady that it was well past 8 pm, it was the am on the following day.

Then she told me the reason why my wife didn't get her flowers is because they didn't have that particular arrangement in stock (granted I did order them a week in advance so shouldn't have been a issue to make the…

I received an overnight bouquet for Valentines Day.

The bouquets leaves and strand were rotten, the bouquet leaned; it was horrible, inconsiderate, careless and unprofessional.

I had ordered flowers for my mother on Valentine's Day.

I know, the busiest day of the year for florists so I did take that into consideration.

The real reason for sending them was bc my father was very ill in the hospital and he always gets her flowers so I figured it would be a nice surprise.

I never order on this particular day otherwise!

I did receive a confirmation that my order was delivered at 2PM.

However, hours went by and I heard nothing from my mother.

When I asked her she told me she had been home all day and nothing was delivered nor did anyone knock on the door.

I called customer service and at this point the stores are closed.

I explained the situation and they wanted to charge me$20 for a re-delivery (again, never received) so I told them to please cancel and refund…

My son ordered flowers for myself and his fiancé for Valentines Day and had them delivered on 2-13-23.

The flower presentation was horrible it looked like I or another amateur person had hurriedly stuffed flowers into a glass container.

They were very poorly arranged and had absolutely no adornment to show that care had been taken to present a well thought project.

There was no ribbon or anything to suggest that either arrangement was for Valentine’s Day.

When I called 1-800 Flowers to complain they very conveniently couldn’t find the order and were in no way courteous nor did they even utter an apology.

Will never do any business or recommend this company to anyone but I will tell everyone to stay away from ordering through them for any occasion

I placed two orders of berries from Shari's Berries for my two daughters to be delivered on 2/14 (Valentines Day).

I placed the order over the phone and the person that I spoke with could barely speak English.

I VERY carefully told the representative the addresses and the person repeated it back and STILL put one of them into the system incorrectly.

The other one was correct.

BUT, still, the correct address did not arrive until 2/15.

The second order has yet to be delivered.

Had to contact FEDEX three times correct the address.

STILL waiting for delivery.

It is 2/16 now as I write this.

I believe that your company should reimburse me for the second nondelivered berries, if not both.

I tired multiple times, calling multiple numbers to place a complaint and all that I got was…

Hello, I have been ordering from 1800 flowers for many years.

However this may be my last order from this company.

I ordered a very special gift 3 weeks in advance for Valentine's day of 2023.

It was an anniversary and Valentine's gift.

The recipient never received it.

I called multiple times to have it resent.

Nothing.

It is now 02/16/2023 .

This service was such a disappointment.

I have spoken with maybe 10 reps that has no training on what to do.

1 rep did apologize and said she will do a refund and also my order resent do to such inconvenience.

That has not happened.

My order# is 5848323678.

I am a very very disappointing customer.

Quality issue I placed an order on 01/25/23 for my Mom-One-They were poor quality-two-They had bugs in them and have now just about killed off the roses.

I will never order again W01005847549650

Order#W01005852793122, on 2/15/23.

I ordered flowers for my wife for a special occasion.

I ordered at 8:30am pst, 6hrs before the same day delivery cutoff time.

My flowers weren’t delivered and I was told it was because of Valentine’s Day.

No excuse.

You guys have one job and you ruined my day.

Your customer service rep Jessica was unapologetic and her manager Eric finally apologized after 10 mins of talking.

Then offered a $20 coupon.

THIS IS UNACCEPTABLE!!

This is ridiculous.

This was handled even more poorly.

You guys’ reputation was supposed to be A+, but it turned out to be an F !!!!

I’m so upset that you guys managed to ruin what was supposed to be a beautiful day.

Thanks for nothing.

Art Ramirez.