1800flowers.com

I ordered a birthday gift for my son so I tried to track it online and I couldn’t it says invalid so I spoke to your virtual assistant to help me out. She forwarded my message to the agent online mind you the virtual assistant has all my information including order number, tracking number phone number email my full name and the persons name that’s going to be delivered to as I spoke to the agent she asked me again what is the order number even though as soon as she started the conversation, she told me give me at 1 to 2 minutes to see the messages between you and

the virtual assistant to make a long story short, I couldn’t get the tracking number. It kept saying invalid being on hold for at least 30 minutes she came back and told me with no additional cost. I’m going to do a replacement…

FOUR DIFFERENT ORDERS AND THEY STILL GOT IT WRING! First order: they shipped to me

Second Order: they shipped to the right recipient with no card

Third Order they shipped to right recipient , right card, but they used half of my address, half of the recipient address. We live in different cities.

Fourth order. I gave up. Asking for my money back.

I Trusted you to send my daughter flowers! That was a joke ! I changed the delivery site at 11:10 am , called twice and your company assured me it was on the way . A fabrication, , a lie from you !

You sent a message , to the new flower company, that did not even read the message until 3:330 . So my daughter NEVER got her birthday Flowers ! Maybe you should Not do business with a company, that does Not read there Messages.

I Will NEVer use you Again !!

The flowers i ordered my sister n law when her Grand Mother Passed were not in bloom nor did they bloom. I called to let you know and the order was resent and was in the same condition.This is not acceptable i was trying to lift her up by sending flowers and they were not cheerful at all . I would Like a refund ASAP and i will get her some beautiful flowers esle where .

Placed an order, and paid the extra money to have it delivered during a certain hour span, and of course, no delivery. 2nd time in a month that these guys have failed. 1st on Mother's Day and now this one. Ridiculous.

Going to get my refund and will not be doing business with them again in the future. HORRIBLE customer service from these guys.

Can you give less than a 1 ? My son sent me too bunches of tulips for mother's day. They arrived on a Saturday and I opened them up and did exactly what the directions said to cut off the bottoms and use the preservative pack.

I use my own vases. One for each bunch. By Monday the flowers were dying already petals falling off all of the Tulips I did not want it to tell him cuz I know he would want me to enjoy the flowers and

certainly not have a problem but by Wednesday I felt so annoyed that I went on to do a live chat with someone who acted like they would certainly deal with the problem to my satisfaction. Not so I spent almost a half an hour on the phone with someone who kept texting back what can I do to resolve this issue what can I do to make you happy?

She wound up just saying…

I recently ordered a bouquet of flowers for my mother on Mother's Day (2023), and I must express my deep disappointment with the company's service. The first picture I saw online, which I believed to be the arrangement I was ordering, looked absolutely beautiful. However, the reality of what was delivered to me one day before Mother's Day was a far cry from my expectations. The second picture attached shows the stark difference between what I thought I was getting and what actually arrived.

Understandably frustrated, I contacted customer service to express my dissatisfaction. They assured me that a replacement would be sent to match my mother's original delivery, but unfortunately, it would arrive a day after Mother's Day. Hoping for improvement, I eagerly anticipated the arrival of the…

Would give zero stars if possible. Children ordered me flowers for Mother’s Day.

First order my son never got a confirmation email so he reordered the flowers. I never received them. Said “sorry” nothing they can do since the y showed to be delivered. I watched every notification from my front porch that day. They never arrived.

It’s our word against there’s at this point. And to make it worse he was charged for both orders! Of which I didn’t receive either! Never again will ding 1-800 flowers and will tell everyone I know not to use them either. Piss poor customer service.

I spent $60 on rainbow roses for my daughter for Mother’s Day, gave them to her, the exact same day that I received them from the courier and the petals fell off the roses. Very disappointed and I will never use again. I had also sent my Mother in law a daisy pot for Mother’s Day, and they were all wilted when she got them.

I ordered wth a transaction number W01005856265697 placed it last 11th of May and supposed to be delivered by the 13th of Saturday but sadly it wasn't delivered up until today . My apology but I have to cancel it since the occasion's done. Please have it credited back on my account.

Thank you

This company deserves ZERO stars! Not only did this company fail to deliver my order for my mother on Mother's day, their suggestions on how to make it better was a joke!!! May, the rep I spoke to sound like she was reading a script, she displayed no empathy whatsoever.

After failing to get a proper resolution, I asked how I could lodge a formal complaint. I was then sent on a wild goose chase. I finally contacted their chat line which was a joke because after I explained I wanted instructions to file a formal complaint, I was asked 3 times how they could help me with my order.

I explained at the top of chat that my order was being refunded! I train customer service for a fortune 100 company, so I can honestly state that this is the WORST customer service I have experienced with any…

Mothers Day flowers were horrible when delivered. Some of the roses were already dying and lots of petals had fallen off.. ordered 24 of them but didn’t get 24.

I ordered flowers for a Person for Mother's day. Order # 5860728888. I ordered on May 5, 2023 early so there would be no delay in the order. The order was scheduled to be delivered Saturday May 13, 2023 the day before Mother's Day.

I checked the tracking Friday May 12, 2023 and it stated my order was out for delivery. I checked the order again today (Saturday May 13, 2023) and it stated my order will be delivered Monday May 15, 2023. This is the day after Mother's Day.

I called the Customer Service and there was nothing they could do. I am very dissatisfied and angry. This is not right. I ordered in advance well ahead. It is also not fair to the Person the flowers were for.

I have ordered from your Company in the past. No Customer should have this happen to them.

I ordered a gift from my mother when it arrived it was broken call to try and get a new one sent out and was told that is not possible and instead they can only refund me half of my money I will never use them again. I cannot provide a picture because she she lives far from me

I ordered flowers for my mother, for mother’s day and she never received them! I called them and they said they will be delivered the next day and they were not! I called back again and they have told me they will refund me.

I am waiting to see if I receive a refund.

They delivered my flowers to the wrong address because the Customer Service Rep did not understand English properly. I called spent hour lunch just for the other representative to even understand the situation. She told me would have flowers delivered next day but I had to call back later once the previous shipment showed process.

I call back third rep also language barrier said had to have a supervisor call me back. No call back! They have the worse outsourced Customer Service that has no clue what they are doing ! Still waiting on refund.

Never order from this place . Customer service hangs up on you a lot so plan making multiple calls and spending hours on phone to get no where.

I called the toll free number to ask if they had a coupon code I code use for my order. I made it clear to the agent that I needed to save as much money as possible. The woman kept me on the phone for 40 minutes.

I could hear screaming children in the background. She found a code and I thought I was getting an Extra large Product Number 191244L for $60 which I agreed to. 99 service charge and almost $8 in tax. 45 and a large bouquet was sent instead of an Extra large.

She asked me if I wanted to cancel the order after spending 40 minutes on the phone with her. I was exhausted from the experience. I feeel cheated. 99 service fee and the extra tax and the difference between the large and extra large.

She didn't indicate there would be a service fee before she had my card info. That was…

THEY GET NO STARS FROM ME! 99 for same day delivery that never was! They suggested I do a reorder gave me a bouquet of $10 more than what I paid that still never arrived. 65 of my money for a membership that was on sided!

Placed order of Roses and Lavender in clear pretty vase for same day delivery with text notifications of out for delivery and delivery. Order was not delivered. They agreed to refund the $21 extra fee for the delivery and to re-place the order.

Order arrived late the second day and was NOT what I ordered. They sent purple daisies and white carnations in one of the cheap ugly vases that sell 10 for a dollar at second-hand stores. Never ever again will I use this service.

Picture is what I ordered v what was sent.

Order W01005856265998 I have spoke to three people in the past week and all have told me i would receive a refund due to not being delivered on my daughters birthday. No one knows what they are doing every one tells me the person before has not done it.

Then i call and get a “christopher” who tells me the people lied. What kind of place is this? I want all my money returned and i will never use or recommend this company again the customer service is beyond horrific.

This place is a scam and lie. Return all mt money and i will be contacting the better business as well.

If I could give 0 stars I would. Twice now I have ordered same day delivery by the cutoff times. Then customer service calls to tell me that they won’t deliver today as the driver left” I spent 100 each time especially for same day delivery for them to say too bad.

Now they say it’s a week out. This company is not well ran. Poor customer service and are quick to blame the customer instead of their website. I will no longer use 1800 flowers and anyone who needs recommendation for sure will not be giving your name.

It is a waste of money

We placed an order for delivery and you called at 2:10 on the day of delivery to say you couldn't fulfil the order and wanted to send it 1-2 days later. What the heck is that about!!! The order was being delivered in anniversary of the passing of a dear friends husband.

If you could not fulfill the order you should not have taken it on to begin with. We could have contacted someone else who was more competent to get the order to the recipient. This is also not the first time this has happened which is really poor customer service on your part.

We did chat virtually with Cristina, who was amazing, but not even she could fix the issue of your incompetence. BTW our order number was 5855531956 and the intial call we got the representative was not at all helpful and was rude.

Unfortunately I…

Agent was rude took my order billed my credit card but when I called back no order appeared. He fleeced me out of 65.00

I’d give this place a damn 0. WORST EXPERIENCE IVE EVER HAD!!!!!

Will never use again. Late and when they did get delivered they where dead and in no way what was ordered. It was sick and disturbing to see the dead roses and beat up teddy bear. (Which neither one was ordered).

Save your money and go someplace else.

I ordered flowers with balloons for my mother's birthday 3-3-23 to arrive at her workplace while visitors were there. These were supposed to be same-day delivery within a 2 to 3 timeframe. These flowers never made it. I made contact with an agent online.

Who had offered me a $20 dollar coupon for my next order and to change the delivery to arrive at her house before 8 pm the same day. I accepted. Again no flowers and balloons were delivered. Same order now twice messed up.

I contacted 800flowers once again on live chat. The same thing was offered. I had to explain the situation a number of times as well. Now what was offered was 50% off the order and the $20 dollar coupon and delivery date as soon as possible.

The next available date I expected is tomorrow. Instead, March 6 is the…

I ordered a flowering plant for my wife for Valentine's day. The plant was delivered on time, however, it was in poor condition when it arrived. The roots were exposed and the potting soil was all over the place. It clearly had been thrown together in a "slap-dash" fashion.

Before complaining I wanted to see how the plant faired the following weeks. The condition of the plant has steadily deteriorated even under my wife's tender care. 80 for this small plant that was delivered in such poor condition and now is on the verge of dying, I would like to be refunded.

My order # 5854042106 All day 3/2/23 order was processing. My coworker did not enjoy her flowers at her desk because they arrived after 4pm and we both leave a 4:00 pm. I’m highly disappointed and being a valued customer because I often order from flowers.

I’m of going else where to a company that can deliver before the end of the day.

I placed an arrangement for a coworker on 3/1/23 to be delivered today 3/2/23 our place of business. We leave work at 4:00 pm and all day this order has been processing. The order number is 5854042106 I’m appalled and highly upset being a valued customer that placed several orders in the last several months. It would be ashamed to lose my account. Please contact your flower shop and seek someone else

Loretta Wigfall

I ordered 9-10 white roses with an additional 2 types of purple flowers in a square vase, about 18" across, and cost about $125. But what was delivered to my friend on her 75th birthday was a tall vase with 2 white roses, and white CARNATIONS and pink flowers???!!!!!! NEVER AGAIN 1-800 will I trust you with my hard earned dollar!!!!!!!!!!!!!!!!!!!

Flowers lasted only a few days. Almost half, wilted or died.

This is the worst place to order flowers, I just received a dying flowers. A gift from my daughter I don’t recommend this website to order flowers

I placed a delivery order 2-13-23 received a call from representative about someone else order. I asked if she can check on mine due to the mix up and she disconnected my call. I called back to make sure my order was still good advised Yes!

Checked online still not delivered. Called again advised the order wasn’t going to be delivered and they’ll issue a refund. No! I need a delivery to go for my niece that’s in the Navy and this is the second time I had bad service.

They found a dog flower basket delivery was horrible the flowers were brown not wrapped and didn’t look like the picture. Called they made a second delivery same thing not wrapped flowers half dead and no bow on the dog. Just horrible

I paid for a delivery for my wife on a special day and it was not delivered. No communication was give as to why it was not delivered and no notification was supplied. When contacting them by phone they were very unapologethic about it.

I received my dozen roses, but the problem is there’s only 11 somebody actually cut off one of the roses. We paid $115 for a dozen roses and we didn’t even get all of those. Plus they died within four days when I called to get a refund and order new roses, nobody could sign order when it clearly was on our bank statements as coming out, we will never order from them again beware

Initial order placed to be delivered on Monday February 13, 2023. Received confirmation order was delivered. We did not receive them. Went online to customer service chat. Agent said florist determines the delivery confirmation. Was told delivery would be following day.

Florist arrived after dark on February 14. Flower blooms were falling off and bouquet looked terrible. Called customer service. Was told replacement order was made for next day. Received confirmation it was delivered the next day but never arrived. Called customer service a 3rd time.

Agent was nice and said she would upgrade my order and have it shipped overnight via FedEx. We checked the next day and order showed pending. Called the 4th time and was told the warehouse run out of the arrangement I was to get so nothing…

I ordered the sunny garden basket ITEM #:148591L for my daughter I am so disappointed, while the 3 roses a couple of peruvian lillys and a mum were pretty, they were no where near the amount of flowers in the picture and certainly not worth 59.99 then there is no where to send a complaint but on someone elses website. This the 1st time I have ordered but may very well be the last, do the local florists you hire, not get an idea of what is represented? Elon Blood

1-800-Flowers sells/shares it's customer email info with multiple advertisers without the customer's consent. I placed an order from them and the very next day the inbox of the email address I used was loaded with unsolicited ads & offers. I did NOT click on any permission box during the checkout process

Received flowers from my husband for Valentines day. He spent a small fortune on them. Received them in good order, took them out of the casing, put in water with the enclosed solution and they all wilted. They did not last more than a few hours. The leaves were dry and/or brittle. The flowers them selves wilted in no time at all. James purchased a dozen and a half of them. Very disappointed in the product.

Most Sincerely,

Marguerite Thompson (recipient)

I ordered the sunny garden basket for my daughter 148591L what she got was pretty but no where near the amount of flowers it should have had for the price I paid and the only thing consistant was the basket!

Placed an order TWICE to be delivered before Christmas. It was never delivered. Reindeer strawberries. 22!!! Got nothing but the run around from customer service and now their loyalty team refuses to correspond with me. I have filed a complaint to the BBB.

This all started mid December 2022. It’s now February 2023. I was told over and over the refund was processed. Wait 10 days. Now they said 30-45 days. are they so desperate for my $66?

I called with a watering question and it was very difficult speaking with your representative because she must have been located in another country. PLEASE HIRE AMERICANS THAT SPEAK WITHOUT A FOREIGN ACCENT.

I STILL DO NOT KNOW HOW TO WATER THE PLANT I RECEIVED BECAUSE IT CAME WITH NO INSTRUCTIONS.

Ordered flowers to be sent to my wife's work at the local hospital on 7 FEB for Valentine's day (14 FEB 2023) to be delivered. Paid extra because it was Valentine's day because wanted it to be on the 14th and not another day.

Day came and nothing, contacted 1-800 flowers via chat that night and no answer after repeated attempts to contact them. The following day on 15 FEB 2023 I reached out to them again, and basically they told me to wait until after 8 pm to find out that status and I told the lady that it was well past 8 pm, it was the am on the following day.

Then she told me the reason why my wife didn't get her flowers is because they didn't have that particular arrangement in stock (granted I did order them a week in advance so shouldn't have been a issue to make the arrangement).…

I received an overnight bouquet for Valentines Day. The bouquets leaves and strand were rotten, the bouquet leaned; it was horrible, inconsiderate, careless and unprofessional.

I had ordered flowers for my mother on Valentine's Day. I know, the busiest day of the year for florists so I did take that into consideration. The real reason for sending them was bc my father was very ill in the hospital and he always gets her flowers so I figured it would be a nice surprise.

I never order on this particular day otherwise! I did receive a confirmation that my order was delivered at 2PM.

However, hours went by and I heard nothing from my mother. When I asked her she told me she had been home all day and nothing was delivered nor did anyone knock on the door. I called customer service and at this point the stores are closed.

I explained the situation and they wanted to charge me$20 for a re-delivery (again, never received) so I told them to please cancel and refund my…

My son ordered flowers for myself and his fiancé for Valentines Day and had them delivered on 2-13-23. The flower presentation was horrible it looked like I or another amateur person had hurriedly stuffed flowers into a glass container. They were very poorly arranged and had absolutely no adornment to show that care had been taken to present a well thought project.

There was no ribbon or anything to suggest that either arrangement was for Valentine’s Day. When I called 1-800 Flowers to complain they very conveniently couldn’t find the order and were in no way courteous nor did they even utter an apology.

Will never do any business or recommend this company to anyone but I will tell everyone to stay away from ordering through them for any occasion

I placed two orders of berries from Shari's Berries for my two daughters to be delivered on 2/14 (Valentines Day). I placed the order over the phone and the person that I spoke with could barely speak English. I VERY carefully told the representative the addresses and the person repeated it back and STILL put one of them into the system incorrectly.

The other one was correct. BUT, still, the correct address did not arrive until 2/15. The second order has yet to be delivered. Had to contact FEDEX three times correct the address. STILL waiting for delivery. It is 2/16 now as I write this.

I believe that your company should reimburse me for the second nondelivered berries, if not both. I tired multiple times, calling multiple numbers to place a complaint and all that I got was someone that…

Hello, I have been ordering from 1800 flowers for many years.

However this may be my last order from this company. I ordered a very special gift 3 weeks in advance for Valentine's day of 2023. It was an anniversary and Valentine's gift. The recipient never received it. I called multiple times to have it resent. Nothing.

It is now 02/16/2023 . This service was such a disappointment. I have spoken with maybe 10 reps that has no training on what to do. 1 rep did apologize and said she will do a refund and also my order resent do to such inconvenience. That has not happened. My order# is 5848323678.

I am a very very disappointing customer.

Quality issue I placed an order on 01/25/23 for my Mom-One-They were poor quality-two-They had bugs in them and have now just about killed off the roses. I will never order again W01005847549650

Order#W01005852793122, on 2/15/23. I ordered flowers for my wife for a special occasion. I ordered at 8:30am pst, 6hrs before the same day delivery cutoff time. My flowers weren’t delivered and I was told it was because of Valentine’s Day. No excuse. You guys have one job and you ruined my day. Your customer service rep Jessica was unapologetic and her manager Eric finally apologized after 10 mins of talking. Then offered a $20 coupon. THIS IS UNACCEPTABLE!! This is ridiculous. This was handled even more poorly. You guys’ reputation was supposed to be A+, but it turned out to be an F !!!! I’m so upset that you guys managed to ruin what was supposed to be a beautiful day. Thanks for nothing.

Art Ramirez.