Wendy's Complaints Continued... (Page 16)

03/18/2015 @ 12:43pm - Host: Matthew #3073..- Reprint# 1 - Order type: PUW

First off...
We have ALWAYS chosen Wendy's over ANY (Especially Burger King)!
Today, however we were so very disappointed with the food.... not service.
Our order was: 2 Jr Cheeseburger ($0.99)
3 Jr Cheeseburger Deluxe ($1.39)
The Jr Cheeseburgers.... Patties have become very small and thin, it was overcooked and dry.
Bun was very dry (stale maybe?)
ONE tiny ring of onion!!!
Asked for extra Pickles got two total!
I had ketchup but no mustard....... cheese was not just a strip this time it was bigger then usual.
The Jr Cheeseburger Deluxe(s).... Patties were very small, thin, overcooked, and dry
NO Lettuce
NO Mayonnaise
Tiny ring of onion!
One pickle
Very disappointed.
Might I suggest you change the dollar menu to advertise.... "New Dollar Menu! SLIDERS!".
Instead of just these "burgers" we got today!
This way you can save money with smaller buns, smaller cheese, meat (keep that the tiny size it is or you'll have to call it a "coin" and you can advertise Stating....."Same Size Patty"!.
Use one pickle, and (at least TWO tiny onion rings), scant lettuce, small piece of tomato, dot of mustard and dot of ketchup, and tiny 'spray' of mayonnaise..... see where I am going?
Then you can keep the same price......... and continue to make more money.

I am hoping to hear back from someone from you department, but sadly, not counting on it.
Now we need to figure out where to go in this area for a quick drive thru during our many busy and restricted time days
Thank you for you perfect burgers in the past....
Karen

On the menu...there is an Asian Cashew Chichen Salad.....first of all.....you are selling a salad that is advertised with an asian dressing, yet they tell you that it is discontinued and its not available. Also it is advertised as an Asian Cashew Salad....but they just give you a little bag of Pecans!.....Hello...I know the difference between cashews and pecans.....and If you advertise something.....well thats what I expect.....I feel used and cheated since I believe that is False advertisement to the consumer.....If you don't have in stock what you advertise, them simply pull it....but dont keep selling it and deceiving people....as to where you get home and when you open your food to eat it...it is not what was advertised........if I dont hear from you soon...to see what you are gonna do about it....Im gonna file a suit against false advertisement........and believe me....I will.....Im tired of big companies getting away with doing whatever they want and thinking that us...the consumers wont do anything in regard... Thank you!

Greetings, My visits to this location always result in unsatisfactory service; no matter the time or day of the week. For example; no large cups for large order of chili, no crackers for the chili, no chocolate frosty (free per key tag), ask for extra pickles/no onion- instead I get extra onion and no pickle. No matter the concern, I barely get an apology and/or the same old excuse; our truck hasn’t come in yet.

All I wanted was a chicken Caesar salad from Wendy's not thinking it would be such a huge deal. I see that the new thing now is the "Spicy" chicken Caesar salad. I wanted just the regular chicken, not the spicy. I saw that they still have the regular chicken Caesar SIDE salad, but I just wanted the regular size portion, like the spicy one is. When I asked for the regular chicken and not the spicy, the lady acted like I was dumb or as if that was such a hassle and just told me to pull up to the first window for my total. Once I pay she tells me to pull forward and they will bring me out my salad in TWO MINUTES. I was thinking that was odd seeing as how its 9:00 at night and completely empty but was willing to wait two minutes anyways. Well, that two minutes turned into 12......for a half order salad that I didn't even ask for. Now you tell me what's more ridiculous; waiting 12 minutes for a small salad that was wrong, or waiting and giving them my business all together. Absolutely ridiculous.

Drive Through.....Doesn't even deserve 1 star. This is referring to the Wendy's on West Michigan at WMU campus in Kalamazoo Michigan.

1. So much ice in drink that cannot put straw in. Happens at this Wendy's time after time.
2. Never give a napkin
3. Speakers difficult to hear so the employee is rude with customers. I think there is something wrong with the speakers. Specially today...it was the last straw! 2-24-15 at approx. 12:30 PM.
4. Ordered 2 for 2 chili. They gave me 1 spoon and 2 crackers!!!!! I specifically asked for 2 spoons. This happens every week. Is the business in that much trouble you cannot give napkins and spoons and crackers out?
5. French Fries were ice cold
6. Chile is luke warm
7. Girl at window so afraid of being cold that they shut the window on me while I was talking!!!
8. NO bake potatoes again.
9. When I went to pay the girl was busy talking to another employee and totally ignored me. My drink was sitting there. My order was sitting in the window. Perhaps that is why I had cold fries.

This was at the lake station IN location on a Saturday about 2pm. Basically the Manager was working without gloves on. Picking up bacon then picking up buns for different customers, handling frozen chicken for chicken sandwiches all with her bare hands. The fry cook didn't have gloves on either and the girl from the drive up window was scratching her head and playing with her hair in the kitchen.

The great cod sandwich tasted like a piece of pressed nasty blanksky! It was tasteless so I looked up the calories and what a shock! What I could have had for 550 cal and 25 grams of fat and 900 sodium. I don't want my money back. I want them to pay for my hospital bill to have my heart cleaned out!!

I would like to get the last chili "again" like we got for years and it got changed a few months ago. We frequent Portage St. in Canton, Ohio 5 or 6 days a week for 7or 8 years and had chili everyday. Being there daily we met several people that were doing the same. As soon as you changed the ingredients I tried the new chili 3 or 4 times and have now swore off altogether. Some of the other regulars have quit coming in because of the same problem, we don't like your new chili. Another complaint is I don't care for your new plastic cups at the condiment counter. I used to get a paper cup with ketchup to dip fries or ad to my burger, I could squeeze the paper, but not now. Now I have to get a knife and spread it. The cost of paper versus plastic, I would guess plastic is more costly and now I have to use a knife also. I would think paper has to be less expensive as to a "plastic cup and a knife". You people must have more money than good sense.

Every time I go to Wendy's I have a bad experience! I won't rehash them all but today, I ordered a meal that was almost $8.00! I took the drink off & it was $7.00! Everything is a-la-cart! Then after paying $7.00 for small fries & a cheese burger, the fries were not hot & they were burned as well as they were cut from the ends of the burger! Pitiful! I NEVER get a fresh, good, low cost meal @ Wendy's! The people that work there do not care! They are so use to giving bad service because they are friends of the manager & don't speak English so it don't matter what they do the manager will protect them! I will NEVER go there again!

Wendy's is supposed to be a fast food restaurant. I work in Greentree, PA and try to go to the Wendy's on Noblestown Road for lunch. Had to leave numerous times due to long long lines due to slow service. I only get a 1/2 hour for lunch and it is impossible to go here. They only have one person running the register during prime lunch hours which is ridiculous. When we question the employees, they always make an excuse that someone called off, etc. but it is not the truth. It is like this all the time during lunch hours. This particular store needs extra help during the peak lunch hours and has to have two registers open. There are constantly people leaving due to the long lines. I would enjoy going here for lunch but the service has made it impossible.

While my wife and I were in Shreveport,La. we stopped at the Wendy's at 6710 Pine Road to have lunch. We have always enjoyed the food at Wendy's and we have received good service when we ate at Wendy's until now!!!! The person taking our order was rude and apparenrly preoccupied with other things and we had to repeat our order several times before she finally entered our order. She would start the order then turn and start talking with another person.

They were out of tomatoes, ketchup and napkins just to mention a few things and the restaurant was filthy. The vanila milk shake I ordered was apparently made with sour milk and it had something brown in it. I took one slip and I wanted to vomit. Some serious house cleaning needs to be done at your Wendy's Restaurant on Pine Road in Shreveport, LA.

store number #00003392 Starla Jones general manager. over the last 3 months i have ate here at least 20 times i enjoy wendys food or should say i used to. Every time i order a baconator never paid too much attention to the sandwich, a friend worked there and told me that the GM was telling all the crew that they were only allowed to put 3 strips of bacon on the baconator which is suppose to get 6.... this is disturbing so over the last 3 months and 20 sandwiches later i have been purposely shorted 60 strips of bacon. when i call the phone number to the store to complain 423-562-1601 the number on the recepit no answer called 5 times just ring or busy signal. I hope someone can fix this problem i will not eat at a restaurant that knowingly rips off their loyal customers. someone please contact me about this issue my phone number is 4239122238

I ate at the Wendy's store #9777 in Magna, UT on the 17th of March, 2013. The girl waiting on me kept coughing into her sleeve while taking my order. My large fries were cold and I ordered replacement which never came.

I told the girl that waited on me that both ketchup tubs were empty and during my 20 mins in the store the tubs were not filled. When I asked for the manager to address the problem with my service, they had to call a person from the back that spoke English to translate.

Trash bins were full and overall condition of seating area was dirty.

I recently went to Wendy on old kings road in palm coast Florida and ordered two #7s, the food was uneatable, I went back with the food the manager Paula didn't apologize she was very nasty and replaced the food while the nice window worker was very nice. I was sent home with burnt food after driving several miles to return the first. If this food was freshly made then they ate using old oil because it was burnt, greasy tasting and so where the French fries and I never experienced such horrible food from any other franchise before.

I ordered the chili cheese fries today and I must say I am completely dissappointed. As far as I am concerned it shouldn't even be a menu item. The chili is not the type of chili normally used on chili cheese fries. Wendy's chili is liquidy and when served you have a little pool of grease which soaks into the fries making them soggy and disgusting. I had to ask the manager to drain the liquid from the chili and serve me some new fries. She did, but even after draining the liquid from the chili there still was a pool of grease in the bottom of the dish that made the fries soggy. I guarantee I will not be the only one who complains about this. Nasty!!!!!!!!!!

Iv been working a Wendy's for a little over 3 months and sence then iv put up with working 10 pluss hour straight with no break iv opened a bank account jst so I can have direct deposit so my bills could be paid on time and it's been almost 2 months sence then and my direct still hasn't gone threw and on top of that I asked them to tweak my schedule because I'm going back to school and they took me off the schedule every day but the one I asked for which to me seems a little unfair and some what retaliatory.

But if it is I don't know why cause iv never missed a day I'm always on time and I always come in when Im called but any way thanks for Lisening if any one is. I WENT TO THE WENDY'S LOCATED IN plaza in troy ny. I went there for lunch and the manager was rude , slaming my food on the tray and nasty. first i asked for the manager and to my surprise it was the person who was waiting on me. She needs to go back to management school or maybe not be working with the public at all. to have a manager slamming food telling customers to wait and then act like she was doing us a favor by taking our orders.

POOR POOR DISPLAY FOR A MANAGER TO SHOW HER EMPLOYEES LET ALONE THE CUSTOMER. I WILL NOT BE GOING BACK TO THAT WENDY'S. VERY DISSATISFIED CUSTOMER.

I recently went to a Wendy's for lunch. Sitting by a booth with a family with a baby. I was eating my sandwich and chik=li when this lady(a mom)
placed her baby ON THE TABLE and proceeded to change his poopy diaper. I heard her mention to the father that there were no changing tables in the bathroom. They left and I spoke to the manager who listened to my complaint and hoping he would clean the table immediately.
I left and vowed NEVER to eat there again

I went to my local Wendy's in Marion, NC on April 11 at 9:52 pm and I ordered an apple pecan chicken salad without blue cheese like I normally do because I am allergic to blue cheese. Well when I received my salad I just took a quick glance to make sure there was no blue cheese and there wasn't. When I arrived at work and went to eat the salad I discovered that there was blue cheese smears along the top of the plastic container and along the sides as if someone had thrown out an old salad with blue cheese on it and made a new salad in the same container. Along with the blue cheese the salad was not made of the normal mixed greens it was made of iceberg lettuce. Along with that I had ordered a Dr. Pepper with no ice and received a diet coke. I was very disappointed in the service I received and would like my money back in full.

My wife and I visited your store on Johnson Ferry Rd. Marietta, GA, 30068, on Feb 18th, 2013 at 6.:25PM. We had the single hamburger. When we got to the table we found both hamburgers were black and we could not eat them. Took them back to the counter and presented them to a worker. She said nothing but did prepared us better hamburgers. No one apologized or even acknowledged that the hamburgers were burnt. We have already lost one Wendy's about a mile or so away on Johnson Ferry Rd. If something isn't done soon this store will surely follow. Two people were in the dining room.

My husband and I have been a customer for over 30 years. Whenever we eat out, we ALWAYS preferred Wendy's over any other franchise. Since Dave Thomas has been gone, this corporation is not the same. Many Wendys franchises we have frequented in different states have been and continue to be a huge disappointment. But not as disappointing as Wendy's Store #05108498 (#3159) at 3725 Sun City Center Blvd., Sun City Center, FL. This franchise is the most mismanaged I've ever experienced and today's experience will be the very last.

This franchise is located in the middle of a retirement community of approximately 10,000+ seniors. We have time to be patient and to wait, but the wait time at this franchise is ridiculous and unacceptable. I had requested to speak to the Manager and was waiting and observed the customers in the order line. I counted 11 senior citizens -- 2 had walked in with canes and were supporting their weight by leaning on the railings. There was 1 person available to take these orders. At peak hours, this is unacceptable.

I had returned to the store because the cashier at the Drive-Thru window had again neglected to give me change back from a $20 bill, nor did she provide a receipt and twice had repeated the simple order of "4 small frosties -- 2 vanilla, 2 chocolate - in a carrier". She asked me how many vanilla. Then asked "how many chocolate"? How difficult was this order????????? Then, argued over how much I owed her -- she told me the total was $4.27 -- I told her it was not, it was $4.24 (7% sales tax). By the time she corrected the order and handed the 4 frosties in a carrier, I drove off without receiving my change from the $20 bill I gave her. This was not the first time this had happened -- it has happened more times than I care to recollect -- too many.

I hardly ever complain, but this was the frosting on the cake. I was upset when I returned to the store and that is why I asked for the Manager. The fact that the staff have not been adequately trained is the responsibility of the Manager and that is why I asked to speak to the Manager. The Manger refused to speak to me and sent her staff person "Javier" to handle the situation. I have never been so insulted in my entire life. I will never visit another Wendy's franchise again.

I loved Dave Thomas and I admired his business philosophy -- offer good food for a fair price, franchises were all meticulously maintained, staff were well trained and welcomed customers and bringing awareness to the Dave Thomas Foundation for adopted children, were just a few to mention. I loved and admired him as a young girl and admired his courage when he responded to his customers in the 70's by introducing the Value Menu so that customers could afford to eat out, even during an economy decline. I'm ashamed of what the Wendys Corporation has become. It no longer stands apart from the others.

If anyone is listening, you need to visit some of these franchises under cover so that you can really see how these franchises have declined. You would be embarrassed and ashamed to see what's really happening out there.

Dave Thomas - I always admired you growing up, you were so passionate about the business empire you built. It's a travesty to see how others have destroyed it and taken it from you. I pray you are resting in peace.

Donna Ayotte
2009 E. Del Webb Blvd.
Sun City Center, FL 33573
Telephone: 813-944-7258

I have walked out of Wendy's in weirton wv 2 times in the last wk with ordering because of poor rude and slow service..on 8/28/2013 I stood in line with only I family of 4 in front of me for 26 min without being waited on. The elderly woman at the register was also working he fry station ..two younger female employees were standing at the end of the counter talking and would not even acknowledge me whee I said excuse me...a few wks prior I had to wait in line about the same amount of time because someone brought in a new born baby and all the employees were paying attention to the baby while a couple customers were waiting to order..the one time I did get my food ( drive thru) the order was a chicken sand which when I ordered a bacon burger..

TO WHOM IT MAY CONCERN,
On Oct 15, 2012 my husband and I decided to try the new Wendy's that is located on Topsoil Road, Village Mall Plaza, NL. We recieved our meals very quickly, on the way home I was famished so I decided to eat. To my surprise when I opened my burgar (Bacon Classic) I seen a long BLACK HAIR wrapped around the meat and cheese. I returned to Wendy's and informed one of the employees which in fact, was not wearing a hair net, that I found a hair in my burgar. She was extremly rude to me and replaced my burger and sent me on my way. I want to make it known that it is not sanitary to handle food and not wear a hair net, as well that employees of Wendy's need to be concerned about customer satisfaction because the way I was treated was unfair, extremly rude. I feel that I schould of got an appology and more than a replacement buger for the trouble. If this is how Wendy's does business and treats its customers, I will no longer go there and will certainly inform the public of the unsanitary handle of food, poor customer satisfaction.

Why are the French fries never fully cooked at some of the Wendy's locations? Shouldn't there be a timer on them so they are cooked the same all over? The Hurricane WV branch consistently distributes fries that are almost raw and a lot of the time cold... They are just nasty.

I went into the Wendy's on Columbia Ave. In Battle Creek MI on Thursday Jan. 16th around 8:45pm and was not greeted upon entering, then when I began to place my order the gentalman helping me answered a phone call in the middle of taking my order, while another gentalman was standing right beside him the whole time. The other worker then took over placeing my order, I had to tell him twice what drink I needed, because he was more focused on the things going on behind him......then when he finially did pat attension to my order, he then informed me in a VERY smug way that they were out of the drink I ordered as well as the toys for the kids meal that I had also ordered.......this is all during a $1.99 kids meal national marketing campaign! All I can say is what horrible store management and customer service, what is funny about not being prepaired for a area wide campaign/ not making sure your store is stocked! With management like this in such a poor economy.......is not recomended in my opinion.

Hi. I went to the Wendy's in Cornelius, NC to grab some late night food. It says in giant lettera on the window that they are open till 2am on Thursday nights... However, I pulled up to the menu to order, and no one said anything. I looked at the time (1:06) and waited thinking maybe they were busy... I waited, and waited, called out, beeped my horn... But no one answered. So I drove up to the window, only to see that the people working were closing up for the night. Someone looked at me, but did/said nothing. I'm really not ok with this since it's the better option of the two places that are open late near where I live... :(

Tuesday Jan 8th 2013 my wife and I always goes to the wendys located at 370 Main St Fredericton and last Tuesday I always order her the single baconator with just ketchup and cheese and bacon and when I go to the 2nd windows to get my order I always ask what is on that burger and they say just bacon, ketchup and cheese, and i reply ok because my wife is is allergic to all egg products.

I take it home and like always my wife checks her burger and sure enough there is mayo on the burger and we had to through it out. It made us upset. So on Jan 11 2014 we wend to Wendy's and ordered the same meals and sure enough I went through the drive through and confirmed that there was no mayo on her burger and the gentlemen did as the guys in the back because i heard him yell that's right captain. So we went home and guess what mayo on her burger.

They did replace both our means the the issue is that why cant they get our order 's right. if my wife took a bit out of that burger after i repeated that she is allergic to all egg products there would have been a lawsuit...... Our order was fixed and when i was talking to Jeremy he said that he was replacing our orders and giving us coupons for the inconvenience, he replaced our orders but no coupons in the bag. not happy with wendy's and will have to prove them selves again for my family be for i think of going there again

I am complaining about your store in Bartow, Florida. The employees park along the front-side of the reataurant so the customers have to park in far rear. My grandfather has Alzheimers and is handicap and if all of those parking spots are taken along with the front-side spots I have to park in the rear and make him walk to the entrance as I can not leave him in the building by himself. Please speak to the manager(s) at this location and have this problem resolved. Thank you for your time.

This evening I bought a Jr Baconator at Wendy's Sharonville, Ohio location north of I-275. It was incredibly greasy, the bacon was almost black and shining with pooled fat. Evidently the bacon is cooked in a deep fryer. It was pick up at the window. I was several miles away before I started to eat the sandwich which had to be discarded.

After leaving Wendy's -- at which I was the only car in line for outside service - I passed McDonalds on Hauck road only 300 yards away. Their window line wrapped around the building and the premises were well lighted. Wendy's was quite dark.

Sad to see a well established business taking the road to closure. We have stopped at that location many times over 20+ years. Lately the food quality will keep us away.

My name is Gary Messenger. I work in Carborro, NC and eat at the Wendy's on W. Main Street in Carborro. Last Saturday, May 4, 2013 at approximately 3:15 - 3:30 PM (EDT) I walked up to the counter to order a Double Stack, Fries and a medium Coke. There were two employees; a yound balck male and female. It was moderately busy as the two were trying to fill a couple of orders. I was at the counter for maybe 5 minutes and although the employees were working, they found time to talk with each other and a customer that it seemed to me that one of them knew. Whenthe mail emoployee finished with filling the order, he came over to me and said, "I now have time for you." Although he had observed me approach the counter I was not spoken to. Itwould have been nice to have someone say. "I'll be with you in a moment sir" What botherd me was that the two employees spoke to each other , but not to me. Also, their attitude was one of indifference to anything othert than their conversation and what was going on behind the counter. After my order was filled, I spole to the employee, (the male) and told him that I thought his attitude did not make me feel like my business was appreciated nor even wanted. As I fiiled my soft drink and returned to the counter to get my sandwhich I overheard the manager complimenting the employee about how good a job he was doing not even recognizing my concern. This demonstrated his indifference to my concern. As I returned to the counter to pick up my sandwhich, I asked to speak to the manager. He came forward and I told him my name and voiced my concern with how I felt I was treaterd. He did not apologize for I felt and cxomplimented the employee for doing a good job. I sat down and started to eat my sandwhich. While seated, the manager came over to my table and placed the amount of my purchase on the table and told me that I was wrong and keeping his employee happy and motivated was more important than my satisfaction. I said, isn't it important to have the customer motivated enough to return? He replied that, If I was not happy with his resturant and service that I just leave and not return. He'd prefer that I not come back. Thisa was the same manager that I had complimented a couple of weeks earlier for his service and how well the resturant was handled when he was there. I was not loud, I was not abusive in language nor gestures; All I wanted to get across was that I felt that his attention to my presence at the counter was not recognized and what he said to me, "I now have time for you" was quite indifferent and quite insulting. At the present, I have no plans to visit any Wendy's in the future. There are other such resturants that appreciate my business more.

Went into Wendys on Fairgrove Church road Conover NC. Made my purchase and found one table that was half way descent to sit at. As I looked around more than half of the tables were the same way or worse. As it happened a manager came into the dining room and was asking people about the food. When he ask me I told him the chili was good but the dining room was dirty.

He said" hmm the tables are dirty". He turned and headed back toward the counter. I thought for sure someone would start wiping the tables, but none did while I sat and finished my chili. This is not the first time this has happened as a group of my friends and I go to this Wendys almost every Sunday night. It is a very good store but would hate to see it get ruined by neglect of the dining room.

So a few times I have been to Wendy's I have had horrible experiences. One time I ordered fries and asked for ketchup the lady told me they don't have ketchup and closed the door in the drive thru. Anytime the dru thru manager just threw the bag at me and closed the door. Needless to say, I had to wait and blow my horn just to be presented with an attitude becuase I didn't receive my drink. No apology or anything. So when I got home my sprite tasted like seltzer so I figured I would call them to let them know. They picked up and hung up. So I called the survey number with the complaint. Never heard from them. Then the final time I ordered the gentleman at the first dru thru door that collected my money was very nice and well mannered. This gave me hope. Then the second window and my bubble was popped. They didn't give me napkins or straws and once again slammed the door. I called the number and reported the incident and still no answer. As a large company I feel as though they should really care about feedback. Guess I was wrong.

My son and I had dinner at Wendys in Richland's VA. There were only two customers in line in addition to us. The cashier got the person's order in front of me wrong and then the server handed the lady the wrong item and stated , "Is this fine?" The lady left unhappily with the incorrect item. We waited approximately 15 minutes for our food as there were evidently no baked potatoes ready. When we sat down to eat my Cod filet was without the added cheese I payed extra for and the baked potato was cold. I took the sandwich back and watched them add cheese to the same sandwich and hand it back. I ordered unsweetened Wildberry tea due to doctor ordered diet and was given sweet tea. Let me add that this is not the first time that service at this Wendy's has been poor however we live in a small town and my son likes Wendys so I was willing to overlook it. We left the restaurant and I inadvertently left my purse hanging on the back of my chair. I realize of course as the manager stated when I returned that Wendys is not responsible for items left in their lobby. They are however responsible for the caliber of people they hire to run and work in and represent their company. When I returned I was told by the cashier that a curious couple had returned my purse and she had given it to the manager and he had put it in the safe. When I received my purse a $100 bill was missing! I work full time and am a full time student and mother of three. This money was set aside to pay bills! I was told the general manager could not be reached that she was on vacation. He gave me an 800 number and said he did not know who it was for. He said there were cameras and when he had time he would review the video but otherwise he was sorry he could not help me. The cashier immediately left as she smiled and said ," Have a nice day " I felt hurried out of the restaurant. I left and filed a police report. I suppose I am naive but I grew up in a time when a company cared about the customer. This particular location gone beyond taking away my faith in the honest American hometown restaurant. I will not eat there again and you better believe I will share my experience. I would hope as a corporation Wendys cares enough to investigate the poor service and management of the Richlands VA location!

went to wendys in keene nh ordered two double stacked meals with no mustard or pickle when got them they were all wrong so took them back to workers up front they said were sorry and would fix so they gave me new burgers.

so i left as we wre traveling home we started to eat them low and behold they wre still wrong with me having a short temper the birds had them for lunch as i was nit going back to deal with them again and have not been back since i eat at fast food 2-3-times aweek guess it will mc ds for me

I know an employee who works for the Wendy's franchise within the Western New York area, I recieved a phone call on 12/3/2012 that he/she would be pushed down to a part time employee in order for your Corporation to save money because the company has decided that they do not want to be bothered with covering the employees insurance coverage once Obama Care proceeds to the next step. They decided they wanted to begin early, so by January 1st all employees except for managers would be cut down from what ever they had been working for throughout their employment history to 28 and lower. I find this very unfortunate because with this day and age men and women are searching for opportunities within any company to be able to try to afford rent, groceries, and car insurance on a minimum wage paycheck and now your corporation is helping them to struggle more as if they already are not to begin with. No it is not easy searching for a job, or snapping your fingers to get a brand new car. Just because the CEO's of the company decide they do not want to pay for their employees because they are covered under insurance and they have roof over their head just shows exactly what this corporation cares about. You'd think to have a great business that is successful is that you take care of your employees, i personally work in sales and i make sure that my salesmen and women are happy because if they are not their not going to sell and I'm not going to make money. Besides increasing your prices to an outrageous price for food thats a heart attack waiting to happen was one step closer to me realizing i will never eat at your corporation again, exspecially now with the idea of saving money. I find it disgusting and ignorant. I will tell every person I come into contact with about this, because it is truely unfortionate since you have multiple locations that are bringing money on a daily basis.

I had a coupon for $2.00 off a premium salad. I ordered the half size premium salad and told the order taker I had a coupon the lady began arguing with me that a premium salad is a large salad, I said that's not what the coupon says, she kept getting louder then said her computer is programmed to take only coupons for the large premium salad.

From what I understand all salads besides a regular salad are considered premium for example spicy chicken salad, apple pecan, etc. I ordered the large spicy chicken salad but before i could make the order someone else got on the mike and started yelling at me.

I asked for ranch dressing and the lady said it comes with lemon dressing, and that is bull because i order this salad all the time. My other complaint is that when i pay my bill with cash the person handling my money is not wearing gloves and is handling my food.

I went to Wendy's in Lauderhill, Florida on Oakland Park Blvd. on January 25 around 10pm. I clearly told the drive thru lady that I wanted a Baja Chilli Salad with no Guacamole and tortilla chips. After receiving my order, I then had to go back. I politely told her that my salad did not have the tomatoes or the cilantro onions that are ALWAYS chopped on topped. She gave me attitude, took my salad and came back with two big tomatoes and onions on top NOT CHOPPED and said "Is that good enough". The nerve of that woman, shes lucky I should have asked for a freaking refund. I'm SO UNSATISFIED!

On Friday October 19th of 2012 at 6:25 approximately I stopped at the Wendy's located on Rte 30 an in Chicago heights to order some food for my children an was greeted by a extremely rude employee who was unpleasant from the the ordering to window pick up not responding when I said anything an gave me the wrong total twice after giving a coupon for my children's meals in today's economy the people you hire need to take their job a little more seriously because there's other people out there that I know could do the job much better an to satisfaction I also got the employees name on my receipt in which it was shanice H

I went to Wendy yesterday after church and purchased food from the dollar menu to hold us over until dinner. This visit was around 2:30 pm.
My son got a hamburger. Once we arrived home the hamburger had a plastic piece in with the burger. I took the hamburger back immediately. My son has some serious health issues. This could have affected his health.

We took a picture and return the burger back to Wendy. The manager on duty did not apology for the plastic being put in the hamburger. The manager took the sandwich after I show her what I was talking about. I asked for another
sandwich. The manager put the burger in a back and put it under the counter.

This is a manager at wendy representing the business and shows no customer concern at all. I would like to know where do wendy gets these unprofessional manager with no work ethics, or great customer service skills. This should be addressed to every employees about making sure the food is prepared properly.

The other complaint is when the cashier is working on the register and they go and start putting the fries and chickens nuggets in the bag. The workers do not have on gloves. Once, the worker put the food in the container and put the fries or nuggets in the bag they touch the food with their thumb.

Remind you they did not wash theirs hands. Once, they finished with the food they go back and ring up others customers still have not wash their hands. I am sure the Health Department would not take kindly on how the food is being handled by the employees. The store rating number need to changed until all the workers make sure they wash their hands before handling customers food.

After watching a commercial on TV for Carolina Classic burger we decided to try one. The comercial showed a nice burger with plenty of chili, slaw and onions oozing from the sides of the bun.

When we opened our order of two Carolina Classic burgers, after going thru the drive-thru and getting home, we looked at the burgers and thought at first we had gotten the wrong order since all we saw from the outside was burger and bun. When we looked under the top of the roll there was about a teaspoon of what looked like slaw, chili and onions all mixed together and AUGUSTnot covering more than half the burger.

I can't believe this kind of misadvertising is Wendy's policy. If Wendy's want to sell this inferior version of Carolina Classic they should only charge 99 cents, which is more than it was worth, instead of around five dollars each, which is what we paid. BUT NOT AGAIN. Long-time-Wendy's customer

I work for wendys in Muskegon mi 49442 on Apple for 11 months and through out that time I had work in a very Hostile environment that was create by my boss Tracy at the time who i felt was races i couldn't put my finger on why she treated me the way she did in till the distract manager switched managers with other stores and one day see spoke the N word with BItch.

I knew then what i was dealing with I was talk to crazy and disrespect to the point i would come home and cry about it because i didn't know how to go about reporting anything wendys was my first job and all i could think about was my kids so i stayed to make the money thinkin it would end alot of times i didn't want to come to work because the place was sometimes unworkable and when i did work i was talked about my proformance.

But the hostile enviroment made my proformance go down when finally i talk to crissy she did nothin about it but refered me back to her neice tracy whitch was the general manager at the time but i will make a long story short today i left wendys after a meeting we had regarding another discriminating act i was ready to take my 2wk notes she told me i shouldn't even take a 2wks notes if im going to quite and she didn't allow me to so as im leaving she said to me are u sure by that time i felt so intimidated and my emotions was kickin in.

So i left feelin as if this meetin we just had turn to something else and the blame was put on me she went to pullin out my complaints they had of me reading pointing out everything i have supposely done and that hurt and she talk to me like a child not only have i went through this but others its much to this its unbelievable the things that take place in that store.

I couldn't take it anymore knowing that crissy was discriminating she never saw what her manager did she never really was there so when things was brought forth no one would say anything on my behalf about what was an has been going on so she would take her managers side an honesty since they was family and some what closed they are going to make sure there buts are cover even if they have to lie.

Thanks for this page and allowing me to tell what has been going on.

To whom it may concern,

I have a family member that is employed by Wendy's in Birmingham, AL area code 35223. The General Manager who is running that store is a liar, cheat, and he sleeps with every female employee at that restaurant. He goes around telling lies about people, and it's just not right!! If someone doesn't do what he wants them to do their hours per week suffer!!!. This is an abuse of power, and something needs to be done about it. The majority of people he hire is from work release centers with people who need a second chance. I feel like he hire these kind of people because they are at their lowest, and they need for someone to give them a chance, but I'm pretty sure after working for Cedric, they wish they were back in prison. Rumors are going around that he has a baby with his Assistant General Manager a.k.a Ne-Ne or Me-Me is all I know. This has really gotten to be a problem with this establishment, and it's ashame that the employees are afraid to say something for fear they will lose their job. PLEASE SOMEONE NEEDS TO GO DOWN THERE, AND PUT A STOP TO THIS MAN BECAUSE NOT ONLY DOES IT AFFECT MY FAMILY MEMBER, IT IS AFFECTING HIS FAMILY, AND OTHER FAMILIES ARE BEING DESTROYED BECAUSE THIS POOR PISS OF A GM STARTS SO MUCH MESS AT THIS LOCATION. CUSTOMERS ARE BEING TALKED TO ANY KIND OF WAY, and so are employees. I hope this is just not a place for a person to vent, and hopefully this goes straight to the coporate office and not to the store.

Hello,

We just ordered from drive through and a young man took our order. When we drove away, I notices there was no cheesburger in my son's kids meal. We then turn around to go back and ask for the cheeseburger. We were told to go to the second window and when we pulled up, a young woman with blonde hair that was tied up & bangs parted to one side, very quickly tossed/sorta chucked the bag with the cheeseburger. She then shouts thank you and shuts the window in my husband's face, no apology, just rudeness.
My family and I have been avid Wendys customers for over 12 years and I would have hoped for better service... Especially for something where the error was on their part. I hope to hear back as soon as possible and that proper action is carried out. Whatever was done to correct the matter, I'd like to know why exactly was done. Thank you.

Sincerely,
The Larnards

Why is it when u ask for a senior drink, that the cashier doesn't automatically give you a discount. You think she would ask if your a senior and give u the discount. We never get our senior discount we go to Wendy's. and they sure do give you more ice than you need, and not alt of the drink

I purchased 2 double Stackers and some fries like i do a lot after work at 12 15 am on Saturday morning on November the 3rd.2012. My Fiance ate the fries and then the burgers and almost immediatly made him very sick to the stomach .The same Day went to Wendys to return the Bag with half a Burger left .The Manager on 2nd Shift named Michael asked me what do you want me to do about it?.Just wanted my Money back ,and a apology wich i never gotten .Guess Wendys will not be my Stop anymore.

I sent a complaint to your web site last Thursday I was told there would be a reply within 48 hours. That DID not happen & I am still mad. The Altoona Iowa location has an employee that was sweeping the dining room wearing gloves & then came to the serving window to take my order, still wearing the dirty gloves. I offered to wait until he took them off & wash his hands but he assured me he was only taking orders. After that, he proceeded to go to the fyer & remove food still wearing the dirty gloves. My entire order was incorrect. All 3 sandwiches had ketchup, even though 1 did not even have ketchup as an option for the sandwich. I paid for a Jr bacon cheeseburger, 2 portabella bacon burgers, 3 large fries & a frostie. The manager at that location is RUDE and very disrespectable to both her staff & the customers. There MUST be sanitation training in any food service establishment & this location fails on many levels. The order had to be remaid 3 times & NOT ONCE did anyone apologize for the errors & the young man never removed the dirty gloves. If you cannot reply to my complaint, I will contact the state of Iowa health department to have this looked into. This type of
sanitation is a HUGE issue that MUST be dealth with.

I love Wendy's food on average me, my son and girlfriend eat there two to three times a week but over the last three to four years the employees and managers of the Wendy's restaurant in Connersville, Indiana. 47331 have gone down several times my order has not made right on two occasions specifically I couldn't make it back to the restaurant after going through the drive thru and placing an order I had gotten home before learning my order had not been made correctly I had called and spoke with the manager who had assured me that she would make things right by taking my name and address and then assured me that she would send me a gift card in the mail to my house which I never received recently I've started going back because I missed the food and in this I've gotten cold fries several times a raw hamburger once and had a manager get very hateful with me because I had asked for fresh fries to be made and to make sure my triple baconator was hot the manager got very hateful told me to look at the line behind me and then told me to take my petty complaints and business elsewhere. I would appreciate compensation for the forty dollars in food orders I've had that have been messed up and would also like to see some improvements in the employees at this particular Wendy's location please

Stopped at Wendy's #00006725 in NewGlasgow N.S. Sun May 5,2013. 10:24:28 ,
Ordered our favorite burger "the baconator". , we continued on our way back home in antigonish county .When we opened the burger it was dripping with grease , the paper it was wrapper in was covered in grease, the bacon was not fully cooked but we had already eaten half of it before we noticed that that was the reason why it was so greasy . We both felt sick . This is not acceptable service!!

Late night service is bad at wendy's in Yazoo City, MS. Everytime I go there after 10:00p.m., the fries are either cold or its like they drop them back in the grease they are served very dark. Sometimes the burgers are cold and the nuggets are like they are dropped back in the grease and then served, they are very hard or you can not chew them. I enjoy eating at wendy's but hate wasting money when the food is not hot and or fresh.

I visit Wendy's Store #00007866 (near my home) usually a couple time per week; however, there is almost always something left off my order. I find the ladies very friendly and courteous; but I have to repeat everything and it still isn't right. They interrupt my order to ask me a question. Yesterday, I came to the store with my granddaughter for a late lunch. I ordered a sandwich combo for her, a baked potato and small lemonade for myself. Of course, the lemonade did not make the order, so I had no drink. When I made a comment that my lemonade was left off the order, I just received a blank stare. It is very discouraging to consistently have problems and makes eating there unpleasant. I am to the point I don't want to go there anymore and perhaps that is what I will do. The fast food industry is far too competitive to be constantly mistreated!!