Kohl's Customer Service
Rated 1.88 of 5 Stars
Based on 261 Complaints

Contact Kohl's Corporate

Toll free phone number: 262-703-7000

Kohls Corporation, dba Kohls, is a department retail chain based in the United States. There are 1,000 stores in 49 states (none in Hawaii) which employs over 140,000. Selling everything from house wares to clothing and electronics Kohls reported revenues in 2013 as US 19 million. Revenues turned down for 2014. Kohls Corporation is publicly traded on the NYSE:KSS.

To report problems or concerns you may call 1-866-887-8884 or you may address a letter to the CEO, Kevin Mansell at corporate headquarters, N5617000 Ridgeway Drive, Menomonee Falls, WI 53051. The corporate telephone number is 262-703-7000. You may also request support at the website support page.

Founded in 1946 by Maxwell Kohn as a grocery store the first merchandise store opened in 1962 at Brookfield, Wisconsin.  The company slogan is ‘expect great things’.  Both Facebook and Twitter host Kohls social media forums with contests, coupons and new brand name acquisitions.


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Kohl's Contact Information

Report complaints to corporate and get satisfaction

  • Kohl's headquarters address

    • N56 W17000 Ridgewood Drive
    • Menomonee Falls
    • WI 53051
    • United States
  • Company website

  • 1-800 phone number

    262-703-7000
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Kohl's Complaints

Browse more than 261 reviews submitted so far

20

I went to the Douglasville Khols for back to school shopping. I took in my Khols 30% off card that we had sent in the mail. I did not have my card. Usually, they will look it up. After two hours of shopping with my kids and trying on clothes we went to pay. They could not look up my card using my drivers license because I had a veterans license that was over 10 years old. They needed to call the office. The manager came over and it was a lady with a cleft lip and she refused to call and look up my number and she refused to let me use my debit card and get the 30% off. The clothes totaled to 500 dollars. 30% off was 150 off. She offered no solution and said they would not complete my transaction. Not only was that publicly embarrassing, her attitude was degrading in front of my kids. I left without the clothes, I cancelled mine and my wife's Khols card. We shopped at other stores that day but the embarrassment and wasted time on a Saturday was such a slap in the face. Our family, my father, my mother in law, and my kids now will never go there again. The customer service department made no effort to help they were happy to cancel the account. I hope at this point that company goes out of business.

20

I did not receive 2 orders from kholes on line

I contacted them to tell them
they said it was delivered as the tracking number said it was
I explained not to my address it wasn't or at least I didnt receive it
I wait a week for them to reply back to check my neighbors and surrounding areas!!??
dont you think I would have done that before contacting them ?
so I email them that wait another week for them to reply and tell me
it will b 3 weeks to track the package????what the hell were they doing all this time ??but yet Im expected to pay a bill for merchandice not recieved ???this is the poorest customer service I have ever expiernced and will no longer ever shop here again
and I shop here a loT!! I dont even want the merchandice anymore after all this .I want my money back and I will spend it at a better place with better customer service

20

I have purchased several PAIRS OF uRBAN PIPELINE CARGO shorts. After one or two washing the shorts go into holes at the same spot. It appears the material in the beige and tan shorts is dry rotten. It is like the material is becoming unwoven. In trying to fix this using a thin needle
the needle makes a whole in the fabric. I have never seen anything like this in all my years. Needless to say I will not buy this product again It is not my washing machine as other clothing does not go in holes. I have tried to contact the brand to no avail.

Bernie Marsh

100

Please let me start by apologize about complaining. I get my bed pillows from Kohls because they hold up well and we love how fluffy they are. Now that you started rolling them they have lost there fluff and are flat. I've tried shaking them and putting them on air fluff in the dryer. Still flat. I realize Kohl's has limited space and this saves space tremendously but now the product falls short of satisfactory. Thank you for your time.

20

Online/computer order done from store do not allow a change in order after only 30 minutes. I had a number incorrect on delivery address, phoned within 20 minutes - spend 15 minutes with Brenda in Mexico trying to find order and then was told that 30 minutes was exceeded and that my package was already in shipping!!!. Called back store representative who had no idea that 30 minutes was time limit. I will NEVER show at a Kohls AGAIN. Limited in store merchandise, coupon incentives and phone service are very poor.

20

I have been waiting 29 days for a corporate refund. My receipt says I will receive the check in 7 to 10 days. I called the 800 number on my receipt and after waiting for 2 hours on hold I had to hang up and never spoke to a live person. This is ridiculous. I'll never shop here again.

20

I have been a regular shopper at Kohl's for many years. I was very excited about receiving a recent $15 yes rewards on my account but was first having problems accessing on my phone. Then, I had surgery the last week and half of the end of July. Weeks before that were spent getting things done for surgery so my Kohl's yes rewards were not on my mind at the time. I finally remembered them at the beginning of August 1 and called to see if I could still use but was denied. It's discouraging that there is a good program but can only be used in a short time. I know a month is usually enough time for me but I had extraordinary circumstances last month. There should be an exception just for these kind of occurrences. This had discouraged me from shopping there at this time.

20

My daughter placed approximately 200.00 in clothing on hold today, 8-3-18, I waited in line at your service desk to pick up items and I had other items, and was going to make a payment on my account. I asked the woman who got my items if I could pay for them at the service desk, she said no and that I had to leave her line and get in the store line because the call the next person in the store line. I was not happy with her answer because I had waited in her line to leave and get in another line. If these were not school clothes for my grandchildren, I would have just left. I told her I could not believe her, she said if it is a problem I will check you out, At that point I told her I did not want her to help me at all. In the meantime, they did not call anyone over, there were 3 of them back there. No more customers in line, so she proceed to go the regular cash registers to wait on people. Please tell me what your protocol is. I called the customer service department spoke to Jennifer she understood my complaint, but did not know the protocol. I have been a loyal customer for years, but this incident is going to force me to pay off my kohl's account and cease using it. Please respond to my complaint. And teach your representatives appropriate customer service. FYI< I left your store and went over to Walmart and at their service desk, the clerk checked out a customers grocery, what a difference 2 stores make.

20

Never honor refunds. It's 5 months and still waiting . You'll die before they answer calls.

20

I purchased several items last week and used my 30% discount, (which I'm grateful for). I don't try the items on in the store because being in a
wheelchair makes it difficult. TODAY, I returned 2 items and was told I had to stroll the store, in a wheelchair, looking for the EXACT amount in order for me to keep the $10.00 voucher I received last week. I managed to find one item with the EXACT amount but couldn't find the other amount of $46.00 so, I chose an item for $48.00.. NOPE, NOT ACCEPTABLE.... Therefore, I lost my $10.00 voucher even tho I bought additional items........................ Perhaps, the policy could use a bit of revision. I've been a loyal customer since the opening of the Victorville store and I try not to take advantage of any situation. But, at the same time, consideration needs to be made for handicapped people. I think Macy's treats their customers better.

Thank you.

20

On Sunday evening July 15th I was shopping in the store in Jericho, Jericho New York 11763 in the boys department. I found Tek Gear pants for 19.99 on a rack with a red sign above them that said "Sale buy one, half off second". When I scanned the item it did not show the half off as advertised. I found a saleswoman on the floor and showed her the display with the red sign. She immediately pulled down the sign and said it was wrong. I then went to customer service and told them about my issue. He said he could do nothing for me. I then asked for a manager. Mike the manager on duty at 8:52 p.m. came to customer service and did not want to hear anything I said including that the saleslady saw the sign and then took it down. He gave me all kinds of excuses that a child could have put it up, he couldn't sell them to me at the price and I would have to pay 19.99 each. I told him this was false advertising on the part of Kohl's. I told him if the sign shouldn't have been there, I'm sure it was there all day, that his sales help were not doing their job of checking displays, merchandise on shelves etc. I told him to check store cameras since I did not take these red signs from elsewhere and put them on top of this particular rack. He did not even want to verify my story with the saleslady who pulled the red signs down. I was very disappointed with his attitude that the customer is wrong. I shop quite often in Kohl's and purchase much of my grandchildren's clothing. I have attached the UPC codes for the items I wanted to purchase for your review.

Hoping to hear from you in the near future as to how you can resolve this issue.

20

I spoke with Lisa in the Philippine's On July 13, 2018 concerning resetting my password. There was so much background noise that I had trouble hearing her. She was rude and didn't seem to understand what I needed. She didn't seem to understand that I only wanted to reset my password not place my order with her.She stated that if I had listened to her that I wouldn't have been on the phone with her so long. Yes, she speaks English but it appears that she doesn't have a grasp of the language enough to understand.

20

hello,
I am writing to you because I am a bit confused Yesterday you had a wonderful sale . Two shirts for 10.00 , two towels for 14.00 just to name a few . These were on the ad that said online and in store one day sale When we went to the store the shirts were 9.99 and towels were 9.99 . When I pointed out the ad they said there is a price difference between on line and in store . How can this be ? I have shopped at Kohl for many years . This did not seem fair so I left my purchases as so did my sister and a few friends . Please would you take the time and explain why this happened
Thank you
Patricia Benoit
AmazinGrace44@Hotmail.com

20

My Complaint is Regarding store Manager at Shelby Township MI.... MARIO
Being a former employee it took everything I had NOT to Deck him. The way he is DISRESPECTFUL to many Female Employees with the EXCEPTION OF HIS PLAYMATE "CHRISTIE". Not only is there a Definite SEXUAL ISSUE THEIR which can be verified by camera but she is also given treatment that others would be Fired immediately ...leaving for lunch without punching out, sitting in his office for hours on end while others are working short handed and then he reprimands employees in front of Christie , for NOT WORKING FAST ENOUGH OR OPENING CREDITS.
The way he disrespects Sue in Jewelry, he needs to be TERMINATED ASAP. He has said things to others that she is useless because of her age and that because she is diabetic others have to pick up her poor performance.
Mario and Christie both being married are a disgrace to being married. I'm sure if Their spouses were to find out they would be Divorced. And it couldn't happen to the two MOST DISGUSTING WORKERS KOHL'S HAS....
I have witnessed their x rated behavior in front of customers, in private..where I walked in on them ..only to be threatened to be fired.....Thank You For the favor...I have complained in the past to Corporate ....Nothing...Im sure Christie Husband being a Shelby Police Officer would love to see the pictures of the two of them...Funny how they ALWAYS CLOSE TOGETHER OR WORK THE SAME SHIFTS........
Mario is going to be sorry for his actions and disrespect for the way he treats and speaks to the coworkers Other then CHRISTIE.
CORPORATE GET OFF YOUR ASS AND DO SOMETHING WITH THIS PIG OR SOMEONE WILL.

20

Never try to reach corporate refund Dept. took two days to reach a live person, shame on Kohl's...

20

I’ve been shopping at Kohl’s since they opened, never had a problem, great sales, the workers are all nice & very helpful my only complaint is I’m no longer getting sale adds to my e-Mail now I get them in the mail coupons & such. Recently I tried to open a Kohl’s app. so I could go to it to use my rewards it says wrong E-Mail and or password now I’ve had the same E- Mail forever I can’t get to my rewards to use them, I called the service dept. They were suppose to send me a 10$ coupon to use on my next purchase never came to my E- Mail agin I called to say it never came to my E-Mail Agin Now I’m not getting any E-Mail adds WHY??? All the other stores I shop at send me E-Mail Why all of a sudden I’m Not getting any & I can’t get to my rewards to use them! Here’s my E-Mail ottiset@aol.com Good luck I probably won’t hear anything back from you either! I always pay my bills on time too! I guess this means I won’t be getting my 10$ Birthday Gift in July thru my E-Mail either beings they can’t seem to get to my E-Mail! Thanks for listening! Candy Carter

20

No Stars. Customer Service Employee Tiffany kept me on the phone over 1 HOUR to correct a mistake KOHL'S.COM made in taking away my $70.00 Kohl's cash without me making any purchase. She put me on Hold 5 or 6 times, and it took her over 1 HOUR to correct Kohl's MISTAKE and to place an order for 1 item on line. I believe she kept placing me on HOLD (so I would eventually hang up). This has been one of the WORST experiences I have had on line. I will NEVER purchase on line from KOHL's again, since they take your Kohl's cash away when an order is not processed. The customer service representative had no consideration for my time, as I had tried making the order on line, on May 9th about 4 times without any results. On May 10th I tried a couple more times to place the order on line without any results, only to have to deal with a Kohl's Customer Service Representative for over 1 HOUR to place an order for 1 item. (ZERO STARS) A huge waste of my time. This was an extremely simple problem which should have been resolved within minutes.

20

I purchased a relic ladies watch on 5-20-17 and was told at the time of purchase that if the battery stopped working before the year was up that kohls would replace it free of charge. Well, the battery stopped on 3-16-18 so I took it to my local kohls store today, 3-17. Was told by the jewelry department that they no longer replaced batteries as of two months ago due to a policy change. I understand policy changes, but feel that my battery should have been replaced. It was not my fault that it stopped or that your policy changed. The clerk told me she no longer had any free batteries but she could sell me one for 10.00. I told her no thanks so went to speak to a supervisor, who told me she would give me 20% off of a new battery. I didn't do that either, but left very disappointed that kohls would not honor what I was told upon purchase. I'm not expecting that you will do anything about this either, but just feel this is not fair to me. I was very polite and just let them know that I thought is was very unfair. I walked past the jewelry counter, on my way out the store, and could hear the two discussing me at the jewelry counter. Not good protocol. Thank you for listening
Barbara

20

Dear Sir/Madam:

I do not wish to complain. However, I would like to ask why you do a certain thing. My family often gives me Kohl's gift cards. However, I do not understand why that is not used the same as cash or credit. I often get your discounts - up to 30 % off. So far, the store associates will not let one use a discount with a gift card. I have two gift cards I have been saving for this reason only.

Also, what is the rule on not letting a customer use their given discount whether it be sent via mail or a Senior discount day, such as Wednesday, with a gift certificate. I do not think this is a good store policy. Punishment for gift certificates, knowing someone had to buy it from your store/company seems short sighted.

I see you only have a two star for your company. I wonder if things like this cause this problem. I am thinking of asking my family to get me gift certificates from other stores/companies.

I have been a card holder since you started your Kohl's store in Beaverton, Oregon and this is my first complaint.

Sincerely,
Wanita Phillips

20

A few days ago, I bought an Elite 30 cup coffee pot online, instore at your kiosk at the Macedonia, Ohio Kohls store.... ...Order 5459358258. The kiosk was not cooperating and it took me at least a half hour to complete my order. I had an employee first help me. The keys were sticking and printing the wrong letters. The employee spent plenty of time with me, but then I told her I could finish myself. I put in my credit card, then promo code but I wasn't fast enough and my order was lost. I had to start over, ready to tear my hair out because the kiosk would not work. It activated very slowly. I finally asked a second employee who helped me from start to finish. She was very patient with me also like the first employee was. At least you hire good people.

I can't believe this is how Kohls operates in getting a single sale. Those kiosks are junk. Both employees also had difficulty using them and they should have been familiar. They told me they were acting "slow" that day. Well, there is no excuse for this nonsense.

Get your act together Kohls or I will have to take my business elsewhere.

Gayle Spann

20

I was shopping in your store on Feb.,12,2018 around two pm.I was standing at your jewelry counter when a man walked rudely in front of me.There was a tight space about 25 inches and nobody behind me.It turns out he is your number two person --Frank who needs to learn how to be courteous and know what it means to have manners. He didn't utter a word of excuse me,but there was never a need to walk in front of me when we are the only people at that end of the counter and plenty of room to walk behind me.As a flight attendant with Alaska Airlines for many years I know a great deal about customer service and Frank needs to learn.

I told my husband that one action from him has made me rethink spending money in your store.

Regards,
Linda Elledge

20

Problems with Kohl's.com. Spoke with Young Lady about my order and using my Kohl's Cash and Yes2 Rewards, along with a $10.00 gift card your company had sent me for my Birthday. She couldn't help me so I ask for a supervisor. Was put on hold for awhile, Not really put on hold because I continuously heard talking in the background. She finally said I have a supervisor that can talk to you, NOW!!! I heard music, then a ring, that rang quite a few times and then a recording that said no one was available, yet I had held on while she spoke with WHOEVER and then said I will transfer you!!! I left a message with MY NAME AND MY TELEPHONE NUMBER FOR WHOEVER TO RETURN MY CALL. THIS WAS AT AROUND 2:30 PM EASTERN STANDARD TIME AND IT IS NOW, ALMOST 6:30 and NO RESPONSE. I SPEND TO MUCH MONEY AT KOHL'S TO BE TREATED THIS WAY. I will be CLOSING MY ACCOUNT JUST AS SOON AS THIS INCIDENT IS TAKEN CARE OF IF THE OUTCOME IS NOT TO MY SATISFACTION!!!!!! RIDICULIOUS!!!!!! CUSTOMER SERVICE!!!!!
Martha Crawford
7709428658

20

I do 99% of my shopping online from multiple sites and have seldom had a complaint however this is such poor customer service I feel compelled to alert customers. Recently, I purchased a Christmas platter and a set of towels online. I was very excited as I had wanted this platter to match the bowl I had purchased in the store during the Christmas season. Much to my dismay the platter arrived in about 11 pieces! Can anyone explain to me how anyone would think placing a platter in a large box with a set of towels thrown on top with no paper, bubble wrap or packaging of any type was going to survive shipping?? I have never received any package that had absolutely NO packaging of any type. Even shoes and clothing arrive with packaging!! Apparently Kohls is trying to save money or something.
Honestly I seldom shop Kohls but I wanted to give them a try because my friends and family like them. From this experience I think I will be sticking with Penny's, Amazon and Walmart from now on. When I phoned to inform that this arrived severely damaged the response was 'well, you can reorder or see if a store still has it' Why would I reorder it when I know the shipping method is atrocious and if I wanted to shop in the store I wouldn't have ordered it online! To make things even worse, I was in the store after I ordered it, they had one left and I didn't buy it because I just purchased it online but hadn't received it yet. I am so disappointed I am considering shredding my card and not shopping here again. This was the worst online shopping experience I have ever had and I do a lot of it!!!

20

I ordered two items from kohl's I only received one and when I called to question them about this the just kept repeating it would take 24 to 48 hour for someone to contact me an to tell me if the were going to send me an replacement and to check back with them repeatedly. To improve they should send the replacement right away and not be an jack ass about it.

20

On 11/13/17 at the Westridge Square store in Greensboro, NC, my assistant, Tess Hutchens, returned 6 dresses I had purchased for my daughter that did not fit. For a reason I did not understand I was only credited for 3 of the dresses and Tess was told that a "corporate refund' would need to be processed for the other 3 dresses. She was also told that the check would have to made out to her and sent to her mailing address. To date, she has not received a check for the credit, nor have I received a credit on my Kohl's card. I have called numerous times but can never get through.Two and a half months is a ridiculous amount of time to wait for a check/credit on items that Kohl's had returned to them. I am hopeful that I will hear back and this matter can be resolved before I take to social media to share my experience. Thank you in advance for your immediate assistance with this.

20

I noticed a negative report on my credit rating due to a single late payment of $75, which was immediately paid once it was discovered. If Kohl's is that quick to report a single event of such a low balance, I am cutting my Kohl's card and will never shop there again.

Paul Carroll
36 Los Platillos
Rancho Santa Margarita, CA 92688
(949) 636-9903

20

On January 16, 2018 I placed an order (4720534518) and realized that I had the wrong shipping address so I canceled it immediately.
I then went on to the settings of my Kohls account and deleted two addresses leaving just my own as a shipping address.
On January 16, 2018 I then placed an order (5116558804) having it shipped to my home address: Varilee Koker, N8124 Clear Water Drive, New Lisbon, Wisconsin 53950.
Today when I went on the Kohls site to track the order, it had the wrong address on the order and it is now being shipped to my son's address: Scott Koker, 6521 42nd Avenue, Kenosha, Wisconsin 53142.
THAT address should not have been on your Kohls site! The order is now being sent to the wrong address and there will not be anyone there!
After spending 4 hours on the phone - first with Kohls who could have cared less about helping me; then UPS who informed me my order was not shipped from Kohls yet, then again with Kohls, then with the United States Post Office and then back with Kohls.
I am very upset. No one can help me get this order back to me. I live three hours from where the package is being delivered. This will be my last order I place with Kohls. You need to change the shipping with the orders - and have someone competent answering your phones. Varilee Koker

20

Went to Kohls on 1/7/18 at approximately 4:00 pm to buy new pots and pans. Was interested in 10 piece Red Copper Cookware Set. Pulled up the Target website on my phone ad saw it was selling for 99.99. It was 179.99 at Kohls. Spoke to manager Jean regarding price matching, who then spoke to manager Dawn. I was told I had to bring in a paper flyer. Why would I drive to Target to get a flyer and drive all the way back to Kohls to purchase it? In this day and age of electronics, I see no reason why showing it on my phone, or having a manager pull it up on your store computer would not suffice. We have been able to do this in the past and have never had a problem.
I can be reached via email or at 845-774-5572.
Thank you.

20

Ordered a black Christmas blazer on 12/6, it took 10 days to get here, and what arrived is a long sleeve t shirt??
Adding insult to injury, called “customer service” and got put on hold for 10+ minutes!!
Supposed to wear it to a Christmas party tonight.
Thanks Kohl’s!
Never again!!

20

While shopping at the Frederick, MD store on Thursday, December 14, 2017, I had the worst experience I've ever had in a Kohl's store. First, there was no selection of baby boy Christmas outfits (other than pajamas), but plenty of selection for girls. That was an inconvenience, but not so bad - I just figured they were sold out rather than not having sufficient stock. When I went to the cash register to check out, I picked up a Kohl's gift card. I asked the cashier BEFORE purchasing the gift card if that would count towards Kohl's cash and she said "YES". I bought a $100 gift card with the understanding that I would receive $20 K's cash for that item alone. I also purchased another $102 in other items for a total of $202, but the actual total I got credit for in K's cash was $196. The total K's cash I received was $10. The cashier said that wasn't right because I should have gotten $20 for the gift card, so she called the manager. The manager said you don't earn K's cash for the gift card. The cashier apologized and said she didn't know that. I then asked why I wasn't being given credit for the other $102 instead of $96 and she said part of that was tax. I told the manager I didn't want some of the items and she said could void the transaction & have the cashier re-ring everything or I could go to customer service to return what I didn't want, which is what I did. I didn't want the cashier having to re-ring everything while other customers were waiting. When I went to customer service, I said I wanted to return the gift card because I could have bought that at a local grocery store & earned gas points if I had known I wouldn't earn K's cash for it since I was given incorrect information by the Kohl's employee. The customer service lady called over another manager because she said you can't return gift cards. I told the manager I should receive some compensation for the gift card because I wouldn't have bought the gift card if I had been told there was no K's cash being earned on it & it was her employee who told me I would. The manager said they have a lot of new employees & she was not at all concerned that I was dissatisfied and told me I could not return the gift card and I couldn't get any additional Kohl's cash (or offer me a minimal dollar amount coupon) -- too bad, so sad was her opinion. I was never rude or unpleasant with any of the associates and didn't mention which cashier I had gone to because I wasn't trying to get anyone in trouble. I just don't think I should have been out of the extra $20 in Kohl's cash due to an employees mistake. I have been a Kohl's credit card holder for 10 years and never experienced such poor customer service. It was an unfortunate situation, but I don't think I should be out the extra Kohl's cash I thought I was receiving due to employees not being properly trained. Thank you, Robin

20

i would give u a "o" star if i could. i have been on the phone for about 2.5 hrs trying to redeam your kohls cash and even calling a supervisor to redeam $20.00 of kohls cash with no results. they were asking me for a credit card when the item was less than $20.00. i will never buy from KOHLS AGAIN! What a bate and switch.

20

I ordered the 55 inch TV on Wednesday 11/23 at 101am which was 1201am Cst, paid for this with my credit card. The order number is 4164817745. I called on Thursday 11/30 as I could not see when my package was shipping and I got one part of my order that day. When i spoke to customer service I was told the package was lost and the associate was going to file a report and that I would receive an email about the report. I received no such email. Today 12/2 I called and spoke to a customer associate female who said well there are no more TVs so call back in 7 days to get your credit card credited. I called back and spoke to a male customer associate and was on the phone with him for over 45 minutes with him telling me Oh I am trying to resolve this please hold, then I would be placed on hold for another 15 minutes and he would come back on and say oh i am still trying to resolve this then after about 50 minutes of this the phone is suddenly disconnected and he does not call me back. This is extremely poor customer service and I expect a call from someone with an appropriate resolution. I want the product I stayed up half the night to buy asap. This is ridiculous that I have to go through this to buy a product from your company. I will be calling corporate and I have no problem contacting the CEO if I need to. My phone number is 315-269-5836.

20

kolhs refused to listen corporate kevin mensell and moncia I reported the problem over 19 months they never did nothing I have not gotton a new card that expired from 2010 and it was issued 1994. they have not sent bill out for 19 months. I was robbed id stolen. cards to stolen they had no idea what going on because the billing and fraud department is not in the same billing or state. I talked to several people and they told me not to pay anything until it was settled. then a mary from corporate said it was are fault and we will close out the account and not charge you a dime.wipe the 2,000 out with a new account number and card. she was ready to do it but a monica said no she lied so many times. even the ceo hasnot written back. they do not know what going on now i'm getting bills

20

Kohls had a steam mop for sale $49.99 regular $100. I got to the store yesterday and they said it was a national ad. I was told I would have to shop online that the mop was not stocked in the store. I drove there first to get the mop and beat the crowd. Several other stores had sales (as you all know) but this was my first experience where a store advertised a sale and then told me it was not in their store to shop online. They should of said only available online in the advertisement for our area. Bad customer service for Kohls. The in store manager did nothing yesterday except told me to shop online. . There was not a steam mop in that store. I thought it was false advertising. I would like to know why the managers only solution was to send me online for a mop that was advertised on sale in the store . I wanted my mop yesterday so I could get some housework done this week. It would of been fine if the mop sold out but this was not even in stock. I would lose my Avon business if I treated people this way. I was there at at 5 am for the Black Friday sale. This was the Springfield location. The managers name was April.

20

I do not understand why I speak English but No one at kohl's.com does!! I placed an order of two sets of dishes, but only received ONE!!!! Then when I called them....they cancelled one set..reordered another one recharged my card for one, then did a refund on the missing set. A bunch of retards in customer service because no one knew what to do or how to handle the screw up. And I have not received my refund YET!!!! I called again today & got another retard that cannot speak proper English. She did not have a clue on a solution to the problem. I will call my daughter & let her handle it. They will not want to hear from her but one time. Thanks, Kohl's for hiring a bunch of retards. I'm sure it saved you a lot of money & customers a lot of aggravation!!! I rate my experience a big fat 0.....

20

Worst Customer service I have ever had to deal with. I will never shop online or in the store or ever give them a dime of my money again. I hope that they realize that Amazon is there's and a lot of others competitors and they have a lot to lose with them. I will stick to Amazon and enjoy there customer service and products

20

The customer service I received over the phone was the worst I have ever had. I received an email that an online order I placed did not go through, so I called the number given and was told it was a verification issue. The first woman I spoke with finally supposedly got it figured out then transferred me to someone else to supposedly make sure I still got the coupons I originally used. When I was transferred (mind you at that point I had already been on the phone 45 minutes) the man was incompetent and basically needed me to start all over with the process I also don’t understand how a verification issue is possibly when I used Apple Pay! I asked him but he didn’t know either, then I continued to hold and he hung up on me. So I called back and the person I spoke with that time told me she couldn’t verify because of my phone number which makes no sense since apparently the first woman could since she had sent me the text verification and told me I had to go into a store with a bill in my name! First of all the purchase I made was online only with coupons that were for that day only and even if it wasn’t online only I made the purchase online because I don’t have the time to go into a store. These people were so incredibly uncaring and not at all helpful! All three of them! My issue never got resolved, the last woman would not transfer me to anyone else like I asked and I wasted two hours of time I really don’t have to spend all over nothing!

20

I ordered 4 Yankee candles online. I received 4 Sonoma candles, and the packing slip indicated it was supposed to have been shipped to Indiana. I called "customer service" Thursday evening. This person was VERY difficult to understand. I was given a reference number, and was told I would be contacted within 24 hours. I called again Friday evening as I had not been contacted by anyone. I spoke to 2 different people that evening, and was given still another reference number. I was told to return what I received to the store for credit. Really? The credit will go to Jessica in Indiana, while I still do not have what I ordered (and have been charged for). I was told I could re-order. Really? So I can pay again for something I've paid for and didn't receive? Plus, I used special offers I'd had to reduce the cost. Those offers are no longer valid. I am livid. I ordered these early as they are for my daughter and son in law who live in Guam as he is in the Navy. I need to ship them early, so they have them in time for Christmas. I felt like I wasn't being believed by the customer service reps. Even after I read off she shipping order number from the packing slip in the box delivered to me. I have been a customer for many years, but after this still unresolved fiasco, I'm not so sure that will continue to be the case. It has been STILL another 24 hours, and NO contact. Very disappointed.

20

Well, Love shopping at your store but probably not any more. Get coupons and discounts in mail or online all the time. The generally are not useable
for not too many items. On the back of coupons are quite a list on non-useable merchandised we can't use them on. Why bother. Sorry but use to by K-cups for coffee (now can't) Can't really by any name brands either. I'm sure there are quite a lot of things we can't buy, but why limit us. Sorry not a real big spender but probably won't be back. Discount and coupons help us little people. Amazon is my place now.

20

Not even sure where to begin... For the first time ever I made an online purchase of 2 pair of shoes, 2 pillows and a shirt. I received part of my order and the shoes where not the correct ones, so I had to wait 4 days to get my money back. The 2nd pair of shoes were sent back supposedly because they were unable to deliver them. It is now almost a month later I cant get anyone to help me find out where these shoes are, I can't get my money back and have wasted a lot of my time trying. I needed these shoes for work, never laid eyes on them yet paid for them.

60

I received my Kohl's statement for the period 08/28/2017 - 09/26/2017. It shows a credit balance of (58.53), telling me Do Not Pay and yet again a statement saying the Minimum Due is $0.00.

This month my Kohl's statement for the period 09/13/2017 - 10/13/2017 shows that I spent $108.47, which is true. Instead of showing the credit balance reducing the amount owed by $58.53, it states that I failed to make a payment! Now I am being charged the $58.53 ( which is actually a credit balance) + $27.00 late charge, + $1.91 interest fee, for a whopping $195.91.

This is one big increase from the $49.94 bill I expected to receive.

I put both bills in front of me and called Kohl's Customer Service 1-800-564-5740.

A nice young man explained that I was wrong. I hadn't paid the bill. Even though I have the statements in front of me, his computer says it isn't so. I was a bit irate, but I think I kept my temper under control.

He then told me he would have to send the matter to another department for their investigation. I was still keeping my temper, until he told me that I would have to call them to see what they decided.

At that point I'd had enough, an said rather irately, "You're telling me I have to guess when the investigation is complete and call whoever to see what they've done." At this point he said "Yes, sir."

He was always polite, and I know he didn't invent the system. The call ended with him asking if he could help with anything else. Since he really hadn't helped me with anything at all, I said nope, and we hung up.

I am angry for two reasons:
1. Apparently Kohl's can't see the printed statements they have actually sent me.
2. I was not provided a case reference number to track what's going on, or, use when I call back.
3. I am expected to guess when they have finished the investigation and call Kohl's - they won't be calling me. He did provide a rough time frame, but frankly that still is very poor customer service.

20

It started last week I called to place an order told the person all the information a pair of sketchers that were on sale for $54 had $10 Birthday Kohl’s cash a 30% off and free shipping so ask for the total of my charge he tells me $47 I’m like WHAT felt like I was dealing with a 5 year old. Said let me talk to a manager and cancel the order he says ok it’s canceled and he hangs up on me . Fine I go to my Kohl’s store and with the help of a worker order the shoes on the kiosk. I get the package yesterday not even in a sketchers box a plain brown box with the information written in marker and inside the wrong shoes . I bring them back to my Kohl’s and talk to the young man who helped me last eeek ordering them I asked him if I should reorder he said no because if they are screwing around it’s going to happen again . I am totally disgusted what is going on with Kohl’s used to love shopping there but no more and it isn’t only me my friends feel the same way. Oh and here is what I ordered
Sketchers EZ Flex 3.0Msjesty Woman’s shoes
Ski 77385805
Size 6 black $54.99

20

On October 13, 2017 I visited the Kohls store in Apple Valley MN after checking online that they did indeed, have in stock in the store the item I was searching for.So I drove 40 minutes to this Kohls. I could not find it in the store, so I went to Customer Service. The woman at Customer Service said to check "over there", and pointed in a vague direction. When I questioned that ,she snickered and called the manager and asked about the item I was looking for. The manager said that the item is still on their truck and will be available sometime next week. The customer service woman shrugged and then the manager came out, raised her voice to me, lectured me, that it wasn't their fault etc. No "i'm sorry for the confusion". They are very rude at this Kohls. Not to mention it is fraud and false advertising to list that something is available in a store, when in fact, it is not.

20

today I purchased over $100 in-store. when I went to check out my card was denied. the salesperson told me she did not have an explanation and I had to use another card. when I called customer service at home they told me I could use a photo ID and would send a new card in a couple of weeks because the old one is no good again no explanation how this happened. I have been a customer in good standing since 2009--now I can't shop until a new card arrives because your store employees do not know that they can accept a photo ID. I hope I never have to shop at your store again

20

I RECEIVED AN EMAIL FROM KOHL'S ASKING ME TO CHANGE MY PASSWORD. I CALLED THE 1-800-564-5740 NUMBER ON THE BACK OF MY CHARGE CARD AND ASKED THE REPRESENTATIVE IF IT WAS A SCAM. HE TOLD ME TO GO AHEAD AND DO IT, IT WAS NOT A SCAM. I THEN ENTERED A NEW PASSWORD AND WHEN I CLICKED IT CAME UP IN THE EMAIL BOX AS MY EMAIL ADDRESS AND I WAS UNABLE TO GET INTO MY ACCOUNT. I CALLED THE 1-800 NUMBER BACK AND GOT A DIFFERENT REP. (PATRICK) WHO SAID I SHOULD NOT HAVE CHANGED MY PASSWORD. ITS A SCAM. I HAVE NOW CANCELLED MY ONLINE ACCOUNT AS WELL AS MY KOHLS CHARGE CARD. SOMEONE POSSIBLY NOW HAS MY INFORMATION. YOUR REPRESENTATIVES NEED BETTER TRAINING. I'M TROUGH WITH KOHL'S.

EILEEN SHANE

20

I have been trying to buy a suit for 2 weeks now. For my brothers wedding. Now after several messed up orders and 8 phone calls to try and straiten things out. I tried today and made an order. The man assured me it was in stock and correct. They have at this point. I got the email back and it all looked good EXCEPT. He did NOT put the jacket on 1 day shipping. I had 3 weeks before the wedding to buy a simple jacket and pants. now I have less than a week. Im told Ill get the pants in time but not the jacket. I called a few minutes ago. I told them all about it. They said even though it was his mistake. they CANNOT change the order. So I will NOT get the jacket in time for the wedding. They would NOT even let me cancel the order so I could place another order to fix it. I have no choice now because I am OUT OF TIME. I will simply return the pants and jacket when and if they come in. I will have to take my business some place else. My wife swears by your company. This was my first order and my last. I will contact the attorney generals office and make a large post on a social media site. I am over 50 yrs old and I have NEVER had such a hard time about trying to purchase a jacket and pants. The last phone call I talked to a supervisor and said he could do nothing and would NOT give me his supervisor because now there are none available. because its 4:00pm on a sat. All I want is a jacket and pants, or a suit by the 19th. Ive only tried for 2 weeks to get one from your store.

20

I bought a Dana Buchman purse a year ago, only used it for the fall season, it was a pumpkin orange color. Absolutely love it. I just got it out this weekend and noticed that both straps our tearing out. I no longer can use it. I'm very disappointed that I could only use this beautiful purse for one season. Thank you. My phone number is 414-581-0584

20

On Friday, September 1, 2017 I went to Kohl's.com to pay off my balance of $205.39. Three times an error message came up, telling me that "our systems are having problems", call customer service. After that, I called customer service at: 855-564-5740 so I could pay off my balance of $205.39. A helpful gentleman in Customer Service helped me and took my full balance payment, confirmation #182021349. I noticed in my bank statement today, September 5, 2017, that two payments went through for $205.39. I called the customer service number immediately and spoke with Love. She said that Kohl's would refund the amount and it would take 2-3 days to show up in my bank account. After the phone call, my husband called me and said that the landlord put our rent check in the bank tonight, which would mean that it would clear tomorrow morning and it will bounce! I called Kohl's back when I got home and spoke with Love again. I told her that the money needed to go back into my bank tonight or my rent check would bounce. I also said that if it bounced, Kohl's needed to pay my bank fees. She said she could mail me a check.... Really?!? That would take 5-7 days! I told Love that I didn't want to speak with her anymore and wanted a manager to assist me. She left me on hold for 8 minutes and then she came back on the phone! She again told me that a manager told her that a check could be mailed to me. What?!? She assured that the money would be refunded in 2-3 days and I told her that doesn't help me. It was the original customer service rep who took my phone payment that made the mistake. He never told me that I had already paid my balance in full! I asked again to speak to someone else and she told me everyone else was too busy. I hung up and called back and got Luan on the phone. I repeated my story again and requested that she give me the time each payment cleared so I could see where the real mistake was made. My online payment went through at 4:46 p.m. and the customer service rep took my payment at 4:54 p.m. Luan asked me, "Why did you do that? It was your fault." My fault? The customer service rep never told me my payment went through 8 minutes earlier! Had I known, I obviously would not have made another payment! I asked Luan, "Why would I do that?" Luan's response was, "I've seen sillier things!" I told her that this was in no way my fault and requested to speak with a manager. She had me on hold for 12 minutes with elevator music in the background... Then, Marcos, a customer service manager came on the line. I told him my story and said that my money needed to be in my bank account tonight. He said that is was already electronically through and would take 2-3 days. His hands were tied and there was nothing he could do for me. I told him that I love shopping at Kohl's but the phone customer service sucks and if my check bounces, Kohl's is paying my bank fee. He told me to feel free to file a complaint and see what happens. This is the second time I've had a problem with Kohl's lack of customer service on the phone.

20

Women's plus department in Avon Ohio is a joke. Unorganized. Have been unable to find Lee blue jeans in over a year and go weekly (16-18 size). I want to try on not order every option from catalog. Who shelfs are empty always. I should not have to drive all over to try and find selection. Have talked to shoppers in department who agree selection is terrible at this store. Provide more room and options like Medina, or Rocky River!

20

I went into Kohls on 9/2/17 around 3-4pm CDT and by the entrance where the Kansas City Chiefs t shirts were. As soon as I walked in I heard and saw the manager SCRRAMING LOUDLY at an elderly customer. The elderly customer was always calm and had a soft voice but the manager just kept screaming at her at the top of her lungs. I was shocked!! I always believed in customer service and I'm aware that the customer sometimes is not always right but to scream at a customer in a voice so loud that it even embarrassed me in just unexceptable!! This went on for at least 10 minutes and when the elderly customer turned and started to leave the manager then yelled loudly and sarcastically "Have a nice day"! The elderly customer didn't even turn around she just kept walking out the door. Then the manager says to the sales associate "some people just like to argue"!
To me, the only person that did the arguing was the very unprofessional manager!! this manager needs to be reprimanded!!

20

I ordered apple ear pods with lightning connector on 8/5/17 online inside kohl's. the address for my earpods was p.o. box 752332 las vegas ,nv 89136.this p.o. box is inside of the united states post office where all package delieveries are hand to you across the counter by a united states postal clerk. I waited until 8/18 17 for the ear pods I still hadn't received them so I called kohl's customer service. Customer Service gave me two very confusing stories to what happened to the earpods. first UPS attemped to deliever to the United States Post Office around 9:00am on 8/11/17 but couldn't .Later that day the UPS delievery person supposedly gave earpods package to a person who appeared to have lived at the address. Here is where they lose me I didn't think any body lived at the United States Post office. The address I gave was the United States Post Office p.o. box number 752332 las vegas nevada 89136. How could the United Postal Service just arbitrarily hand this to some mystery person on the streets and claim it was properly delievered. This sounds like some poorly concocted tactic to cover up the deceitful ,treacherous,unscrupulous underhanded behavior by the person or persons claiming to have delivered the package.On top of all this mess Kohl's Customer service has been very disappointing. after making four calls to rectify the situation all I'm given over a period of three weeks is a deaf ear It's like I have a personal problem. I don,t see any genuine effort to right the ship all I get is we're going to investigate we,re going to email you
wer're going to put up a red flag for over three weeks! Between United Postal Service and the United States Postal Service somebody dropped the ball and it seems as if Kohl's is indifferent to my situation. United Postal Service was contracted by Kohl's to deliver the package I paided hard earned money for. you can remedy the problem by sending earpods to my physical address,I really wanted the earpods. but I guess somebody else did too.

20

The bottom line is this. Kohl's corporate sent my package to a diff address. Said it was all my fault would not help (with attitude ). Said it was the address I gave them and the same on my account. Different city road and zip code! Computer mess up or hacked card didn't matter all my fault they said. I had to track down the package. Lady who got it called customer service what do i do with it? (My account number was with it) they told her to keep it.

She takes it to the store exchanges for bigger sizes and walks away with my Levi's and Vera wang. Kohls customer services blamed me would not credit me because I do not have the goods because Kohl's told her to keep it. They also transferred me to three people dropped the line in two separate calls to them! Then finally they insult me by offering 15 percent off my next online order. They give away my package don't credit me and I get the brush off.

20

I ordered my neice a pair of journee collection dreena girls water resistant duck boots. My order # was 6633837638. I received the boots and the threading was coming out of the boots. I was furious. I had to drive to the next town to try and exchange them because we don't have a kohls where I live. They don't sell the boots in store. Online only. Now I'm really pissed off. I can't believe that kohls sells a product with such poor quality.

40

Went to Kohl's to buy a Xbox was told at customer service I could use 30% off so then I go to pay my Kohls charge so I can make the purchase then get it checked out. They tell me I can't so I called customer service and talk to them told them what I wanted to purchase and they told me I could use 30% off. I went back to the store and pay it on my charge again. I could not do this I called customer service again she said they would make it right so I go and do this again. I cannot do this how can they tell you 4 times that you can do this and then when you go to pay for it you can't do it someone does not know what they are talking about I am very upset at Kohl's.

40

When I was at Kohl's tonight there were already two people in front of me in line. The lady who was at the checkout was having trouble with the customer because she didn't bring her Kohls cash that she wanted to apply it to her order. So the cashier called somebody else up to help her with this problem. That person had to call somebody else to figure it out. Meanwhile there are three more people behind me in line. I'm not complaining about having to wait. When it was my turn to be served, I was explaining that I wanted my order into orders I was going to use the Kohl's cash on the one that I knew I was keeping. the second order I wasn't sure which items I was going to keep. The cashier rang everything together because I'm sure she was feeling pressure because of all the people in line.

So I said excuse me did you hear what I said and she said no I didn't I am deaf in my left ear. Because there were people in line I did not ask her to re-ring it because I did not feel like going over to the service desk right now I did not have this taken care of tonight. But now I'm going to have to go back to have it running into two orders the three things I definitely know I'm keeping and want to work with my Kohl's cash and the six placemats three sets of two that I wanted to bring back to the house to see which one I like best. It is just a pain in the butt that I have to make an extra trip When this could've been rung as two separate orders. I would prefer someone contact me about this.

60

After a few days of thinking about this I have decided to express my dismay. I went to Kohls the other day and bought 99.99 worth. To my surprise I received 10.00 in Kohls cash. After getting home I thought about this and thought had I known I would have reached over and grabbed one of the candy bars or other trinket that is always on the counter to make me over the 100 and legible for 20 Kohl's cash. The cashier has no problem asking if I want a credit card so I believe she could have made the same effort to mention the fact that if I saw something here I could but my sales over the 100 and get an extra 10 in Kohl's cash. Not really mad about this just a little up set when I think about helping the customer. Thanks for listening feel better now that I have expressed myself.

40

Recently ordered from the wedding registry. The package was sent to the wedding couple not to me! The gift messages that were supposed to be included with each gift (3) were not there. And the price of each item was shown on each package! What a mess and embarrassing for me as the gift giver. The wedding is in October and these gifts have already been sent to the couple. First and last time I will shop at Kohl's.

40

Of note, I normally have wonderful shopping experiences at Kohl's. Today, however, I am almost as angry as I have ever been after my shopping visit to the Kohl's at 13725 Foulger Sq, Woodbridge, VA 22192. As a gift, I received several hundred dollars’ worth of Kohl's gift cards from my husband. Excited to get new things, I went to Kohl's today and shopped around. Upon checkout, I attempted to use the 30% coupon I received in the mail (I am a Kohl's CC holder) along with my gift cards (GC) to pay for my order.

At this time, I was unceremoniously informed that I could not use my GC with that coupon which is evidently only good if I put the whole order on my Kohl's credit. THIS is my first issue. What the heck is the benefit of being both a Kohl's CC holder and a person who has GCs to spend?? It seems very unjust to penalize a person for trying to use money at Kohl's with a coupon that was sent because they're a CC holder in good standing. Come on now, Kohl's, you can do better regarding customer service on this issue because I now have hundreds of dollars for merchandise in your store that I can't seem to "spend" with the coupons you send me.

My cashier told me that the only way I could use my gift cards was to pay full price for the items I wanted to purchase. That conversation leads me to my second issue. When I asked to speak to a manager a young man named Lu came over and told me again, unapologetically, that I couldn't use my gift cards and the coupon at the same time. No other option was offered to me. No other coupon was mentioned or even an attempt to find an alternate solution. After a few go rounds of "why is the policy like that" and "that's the policy so that's how it is", Lu left with a brief "sorry" (but not sorry) over his shoulder.

Imagine my surprise when I called back to inquire about the name of the manager I spoke with (because I failed to get it in the store due to the fact that I was upset and with my 'tired of shopping' 2yr old) that the "manager" I spoke with. The woman that I spoke with said she was a manager and was very kind but, to be honest, the damage and frustration was already done.

Why tell you all this? Foremost, I'd appreciate you rethinking your policy about not being able to use gift cards with coupons for purchase. I can understand not paying your CC with a GC but if I have a coupon and a GC at the time of purchase what's the big deal? Second, I would appreciate at 30% coupon that I can use with my GCs. I still have hundreds of dollars to spend (which Kohl's already has) in your store and I'd like to do it fiscally if at all possible.

Third, as I mentioned to the manager I spoke to when I called to ask for Lu's name, maybe this can be a training topic for your employees. If this is a policy you're going to keep (and who's kidding who here, I'm sure you likely will which is disappointing on so many different levels), your policies shouldn't be the end of the story. There's always another solution and most likely one better than "No. Sorry." and then walking away.

20

I am filing this complaint with Kohls because before starting my job they told me that they are flexible with hours and would work around my schedule. Being that I am a student-athlete, that was the number 1 thing I was looking for in a job. Everything was fine in the beginning until I went on a drought with opening store credit. I understand this is very important to you all. Their attitude towards me completely changed and became very impatient and aggressive in the way they spoke with me both in person and on the phone. They also disregarded my availability and continued to schedule me on the days I had summer school. I am now in the regular fall semester of my senior year in college and have a really compacted schedule of classes not to mention I also play basketball for my school.

The manager or assistant "Tina" told me, when I asked about the steps I needed to take to give them my 2 weeks notice because I seen how working wasn't going to fit in my schedule anymore, she proceeded to tell me they would not have hired me if they would've known I just needed a summer job which I explained to whom I had my interview with that it would be mainly a summer job. On top of all that, they are making it very hard and stressful for me with managing time for mandatory meetings that I may not miss for school and time for homework and practice as well.

I had informed them that I was a very busy person when school started back up. They keep denying people to switch shifts with me claiming that I have quit when I haven't even put my 2 weeks notice officially in yet and I feel as if they are doing this so they can purposely fire me. I called to verbally give them my approval and consent for changing schedules with another co worker who wanted to take my shift and I could barely get a sentence out before the lady who hired me just said okay and hung up in my face.

I have been nothing less than highly respectful and a great employee, by what the customers and my co workers tell me. I am highly upset with the lack of leadership shown by this Kohls management. The managers also negatively talk about the lower ranked employees and spread gossip while in the break room and on the walkie talkies. That is unacceptable! I do not want to have to put on a different job application that I was fired from Kohls because I honestly enjoyed the customers and my co workers but I will not show up to another work day because of the blatant disrespect.

20

I just got off the cell phone after calling Kohl's Customer Service. I spoke with a person who was not helpful. I have been a Kohl's customer for many years. I was attempting to order "on line" but my email and password would not go through. (kept telling me incorrect). I have had this problem with Kohl's several times and always end up getting a new password, which I write down for next time. However when "next time" comes around, my password or email or username, I'm sent "incorrect". I am at my "wits end" with Kohl's. While on the phone, I used up a lot of my minutes just trying to get satisfaction and order.

The person I talked to said "Are you sure you have an account with Kohl's?"I wasted over a half hour trying to explain what I needed and who I am. Finally ordered two pair of men's Croft and Barrow (which he could not get Barrow straight) side elastic shorts for my husband. I explained to him that I would like to pick up at the store. I gave him my address in Port Orange, Fl where I live. He told me to pick up the order at some other store that I had no idea where it was. I finally ended up after over half an hour, canceling the order. I had a promo code which I tried to give him.

He said it could not be used at this date. I received a 30% coupon in the mail yesterday and that was the reason I thought I could save money. After all this, the coupon could not be used until Wednesday. I will try to order again on Wednesday, the 24. I hope I have better luck. It is difficult for us to get to the store as we are seniors and the traffic some times gives us trouble. But we did not want to pay postage. I will try again another time. My husband loves the shorts and has several pair that we purchased at the Kohl's store in Port Orange and needs more.

We have always "loved" Kohl's and shop there often when we get good prices as we are on Social Security only and have to watch our money.

40

I purchase several hundred dollars worth of Patio furniture three years ago and it oxidized and rusted. Coronado style furniture(chairs, chaise lounges and a table) The patio furniture is a mess and now when it rains the rust from the furniture is staining my pavers. I am extremely disappointed in the patio furniture and the condition that it is in. The furniture is stored inside all winter. I would be happy to share pictures once I am contacted by someone.

40

I am trying to get into the Wedding Registry on Kohl's site and I keeps getting a code that says pmpSearch_header_tmpl. It will not bring anything up for me. I contacted customer service and they told me it was my browser. It is not my browser, I have tried others and they too do not work. No help there with C.S.! Please have your computer services department look into the problems you are having, as I have seen other people are experiencing the same thing. I have filed a complaint with Kohl's site and still no word back from anyone. Guess KOHL'S doesn't want to make money.

20

Just bought some sunglasses, never shopping there again after they ended up selling me a fake.

40

Was just at Kohl's in Delaware Ohio. Wanted to purchase a aqua colored jacket on a display because it was the only one left in that color. They refused to take it down. Never heard of a store refusing to sell an item. Extremely disappointed because I'm not from this area anyway.

40

Kohl's sent me a Happy Anniversary card for owning a card for 16 years and it said to check under for another offer. But the date on the extra offer was only a few days, and it was not as long as the gift for having a credit card . It said please take an extra 30%, but you would have thought to use both gifts at the same time. But you did not give out the coupon being the same date. It expired sooner than the original gift. I felt that was unfair that the extra gift was not the same. They would have made me come to Kohls at different times just to use the additional gift.

Believe it or not the coupon was for an additional 30% off but it had expired. I also heard others complaining but I guess they did not write you a disappointment complaint. I thought the gifts should have been ran with the same date on the gift card as the extra surprise. I do not have a Kohl's where I live and I have to travel to Kohl.s. The promo code was RAIN30. I know this complaint is late but I still wanted to make my position as to why I feel this was unfair.

60

I ordered an iRobot Roomba 620 Vacuum Cleaning Robot from Kohl's.com as a gift for someone. Problem #1: There was a problem with the kohls.com website and I was charged twice for the same item. Ultimately, I was able to get one of the charges removed. This was my first hint that Kohls.com does not run a functional online business.

Problem #2: The order was taking a long time to be delivered, so when I checked on the order and was shocked to discover it had been cancelled without my knowledge - I was unaware that this had happened. I thought the item was being shipped because the amount of the item remained deducted from my bank account (via debit card). I called Kohl's to find out what was going on. The kohls' customer service person routed me to a Kohl's fraud specialist who grilled me, particularly about the shipping address. He looked it up on Google maps and quizzed me on the cross streets and what the building looked like. After this lengthy and humiliating experience, the costumer service person placed a new order (with a new small discount applied) and assured me the order went through and everything is fine and the order will ship. This leads me to Problem #3

Problem #3: Today, I check on the order and am flabbergasted to find out, once again, IT HAS BEEN CANCELLED. I WAS NOT NOTIFIED OF THIS AND THE AMOUNT OF THE ORDER STILL SHOWS IT WAS TAKEN OUT OF MY ACCOUNT. Now I am angry and very upset (because the gift recipient will not be getting their present anywhere close to a reasonable timeframe). Again, I talked to a customer service rep who routes me to a Fraud specialist - who again interrogates about the order. Once again, the Customer Service rep re-submits the order and assures me it will go throughI have no confidence this will happen, and now my bank account shows that I am once again paying twice for this item. I cannot afford to have an additional $244 taken from my account - for any length of time.

I feel disgusted, humiliated and defeated by this experience.

40

I bought a jacket and pair of walking shorts at the Kohl's store located in Macedonia, Ohio. At the checkout counter I was greeted nicely, but when I used my debit card for payment I was asked to show a form of identification. This upset me. There is over $8,000 dollars in my debit checking account and I feel I was singled out. I use my debit card for all transactions for the last 5 years, and this is the first time I ever was asked for I.D.

60

I bought a 3 piece suit last week at the Evansville In. Kohl's west side store. The seams on the jacket were not properly sewed, Places where the seam was not sewed. I have always shopped at Kohl's store because of the quality. The brand was Elle. I did return it and was treated very nice but was very disappointed that I had to return it. The suit was on sale but I still spent almost $90.00 on the suit. I'm not the type of person that normally complains, but from now on I will have second thoughts about buying anything from Kohl's. Thank you for your time and listening to my review.

40

I bought a pair of girls black jeans and washed them and the smell from the jeans was horrible, so bad that I had to throw the jeans away. I never thought it was the actual jeans I thought I might have washed them with something that made them smell. I bought my daughter a second pair recently for Easter, same jeans and AGAIN the same horrible smell. I had to return the jeans. I will never buy my daughter jeans or pants from Kohl's again...its a shame!

20

I would like to just let you know that the Kohl's stores in Goshen and Mishawaka Indiana need to cleaned better. I use to work for Kohl's in Goshen back in 2009 and 2010 and our Manager Christy always had us folding and straightening up the clothes when we had nothing to do. yo go into these stores now and there is more racks than I have ever seen there but is nice for price and the clothes are everywhere. I guess what I am saying is you hardly ever see anyone cleaning up the tables of clothes folding or hanging up from floor. The clothes are all out of order when it comes to the size.

I told a employee there that the same managers I had must not be there and they said no they have new ones which really shows, you would think they would make the store look better so people can shop easier. I know my Mother in law loves Kohl's but said she will not shop there anymore (Mishawaka) cause it is so hard to find what size she wants cause of them being all mixed up. could you please help your Managers to get a hold on the cleaning and stacking by sizes get the store back to where it use to be?

80

I was at Topeka Kohl's over the weekend I found Bra's on sale, the Olga's were nice, I had four. When I went to check out, two of them rang up for 13.99 and two for 29.99. I was told two should of been back on clearance. I said ok, so you'll price match your own product? She said no. She called Manager up and she said NO, sorry it was just a mistake, were sorry. I said, ok, but not my mistake, I can't help it if your employee's can not do the job right. That is your fault not mine. You still need to make this right. She said No I don't, it was only a error. I told her, fine, take the rest off, and I won't be back, and as I work for the school's I'll be sure to let them know as well.

She said sorry to hear that, have a good day! Then I get rang up and she said, well what I can do is give you ten dollars in Kohl's cash, really I'm sure you know what to do with that. So your manager's call of a twenty dollar difference cost you a lot more in the long run, as I have spent over a thousand dollars there in the last three of four months. I had done my Christmas shopping there, but never again. Sorry you lost a good shopper, because I as the shopper should of been right! Not your young smart ass Manager! Have a great day!

20

I purchased an Armitron watch (ladies) sometime ago (maybe 2 yrs. ago) and wore it a few times. I recently pulled it out to wear and both sides of the watch fell off. I took it to the Kohl's in Turnersville, NJ to replace or give me credit (had no receipt) and they said they didn't have a skew no. so they couldn't do anything. They didn't even try. I believe I should get some kind of credit for the watch. At the time, I paid $40 for the watch on clearance. Thank you for hearing this complaint. I hope you can accommodate for this complaint. I usually don't have ay problems with Kohl's.

40

I was attempting to return or replace a belt which I bought from kohls a few months ago as its leather material was falling apart and degrading. I walked in the store, walked to the belt racks in the men's dept, looked at the choices like any normal customer would. I looked At several choices, picked out two new belts, one of which was Identical to the belt I bought and one new one of a different brand which I was going to trade my old one for if possible. At this point I took off my own used belt during the time period which I was trying others on and set it on the belt rack; deciding on which one fit the best as I compared several choices. Including my used belt, I walk over to customer service with it and two new belts for my refund or return process. Loss prevention then promptly walks up to me as I'm in the process of returning my item to the customer service desk and accuses me of return fraud.

They said I took the belt I was wearing off the rack and that it was not my property originally, and they had proof on camera That it wasn't mine and I didn't walk in with it on. They said there was no proof I was wearing my belt prior to walking in the store, while evidently it had wear marks and degrading due to my use and in the video you could literally see me take off my belt and put it on the rack, which they skipped and overlooked as they only played the beginning part of the surveillance video when the police arrived.

They re arranged the story to their benefit as they used the cameras footage to their advantage only showing me try belts on and not the whole footage of the actual process. They said I was attempting to return kohls property as the used belt was theirs and that is called return fraud. I never attempted to return one of their belts. It was my belt. It was evidently a worn belt with use and wear markings, although they argued I took the used belt off the rack and was attempting to return a used belt which I wasn't wearing when I walked in. I've had this belt for a few months and it's already starting to fall apart so I was hoping I could return or refund it for one of better quality or for my money back.

I'm a poor college student with no extra funds besides financial aid so I can't afford to keep buying belts that are going to fall apart but that's not the worst of it, I was brought into the LP office as they pulled me out of line at which point they asked to search me. I was then fondled and griped by your loss prevention workers. They had no reason to search me but they continued thoroughly, feeling me in my crotch area extensively as if I was a terrorist with a bomb or something stashed by my penis. Like I mean they didn't just pat me down, they took advantage of this opportunity to feel me up and grab my private area. They were then very assertive and rude when letting me explain my side of the story because they we're so confident in their "Evidence".

They were not even willing to show me the video evidence even after the police arrived, as they claimed they would, because as they know, they needed to use the footage to their advantage by only playing certain segments, rearranging the perception of what I was doing Through a camera which did not display the bottom half of my body as it was blocked by another shelf. Is this legal for your loss prevention crew to fondle innocent customers? This made me feel very uncomfortable as it violated several of my rights as citizen. They had no right to falsely accuse me of return fraud. It's sickening that these workers have the nerve and ability to make false accusations and claims which they back with no real evidence. They took my belt from me and my store credit which I was going to be refunded for the defective, bad quality belt I purchased months ago.

After the cop arrived he was even convinced that this was my property due to the visible wear although LP were certain of their assumption That I randomly took a used belt off the rack and attempted to return it so he wasn't going to pick sides. This is not right. This has no morality to it. Im just so broke right now barely making ends meet in college this is the last thing I need to worry about. I cannot afford to Purchase a new belt, that's why I was attempting to return or refund my pre existing one for one of better quality or equal value. Your workers should not have the ability to make false claims like this and get away with fondling innocent customers.

I could understand if I was trying to return a new belt already off the shelf actually belonging to Kohl's, but for Christ's sake it was obviously used and my belt. The video recording shows this proof, but like I said they only played certain segments when police arrived and for some reason didn't want to play the full footage or for me to view the video as they said I would be able to

60

I am writing to Kohl's Corporate Management, to let them know how DISAPPOINTED I was with the (customer service in management). I have been shopping at Kohl's in Woodbridge since the doors of the store 1st opened. I have spent thousands of dollars in those years, and was always satisfied with the service and merchandise I received .Till, Friday Feb.12, 2016. I went shopping accompanied by my 27yr old son, who was trying to pick up some last minute clothes for his trip to Cancun. When we approached the line to pay, the total was $289.00.That was after my discount.

Maybe that doesn't sound like a lot of money to you, seeing as though you have millions of customers. I brought ( 2) (kohls cash coupons) for $20.00 ea.The young man at the register said they where expired by 1month.I said this is $40.00 can you at least let me use 1 of them?, and his answer was no. I asked to speak to a manager because I had used an expired coupon 2months earlier for $20.00 when I purchased a large amount of merchandise and they said no problem.

I don't try to make it a habit of bringing expired coupons to the store, but I can't make it back to the store every two weeks to use them. After all it is a (thank you) coupon for me spending all the money I do in your stores. A woman named (Fatimah)(assistant manager) 1 register away came over, looked at the coupon and with a VERY (snotty attitude) said you can't use these they're expired and there are NO exceptions. I said I've been very good customer for years, you can't even allow me 1 of these coupons?

In a VERY condescending way she said ( Oh, if you're such a good customer why would you bring in expired coupons , do you do this all the time?) . Even my son said "Whoa", did she have to be so nasty about it. I've worked in customer service for 23 yrs. and I know if a customer is upset over something , you don't throw fuel on the flame. This to me was very inappropriate to say, I asked to speak to her manager and she said fine, he's going to tell you the same thing. By that time I was so mad at the way (Fatimah) had spoken to me I just wanted to leave everything on the counter and walk out. A gentleman by the name of ( Caz ) came over, he was much nicer about the situation, even though I didn't get to use the coupons, he at least was much more curtious. If I hadn't of spent 1 1/2 hrs in that store picking out clothes and merchandise that my son needed for the next day I WOULD HAVE JUST WALKED OUT.

I never take the time to write letters to corporate management, but I just can't believe how much customer service has gone (down hill) at this store. I told the manager that this will be my last purchase at your store. I know my opinion probably won't change a thing, I definitely think some of your management (Fatimah) needs to be retrained in how to deal with customers. In many high end stores, the customer is always right. Without the customers you wouldn't be in business. (Fatimah) seems to have an attitude that it's FINE to loose a customer, because there are hundreds more coming thru the door.

But that's how bad business starts, one person at a time. There is a lot of competition in the area, sad to say she isn't helping you keep any good paying customers at your store. At least I feel better now that I have spoken my mind, and I do intend on letting others know about my experience. It's a shame that this store is losing business because of 1 very rude assistant manager (Fatimah). I hope that Corporate can fix some (MAJOR) customer service problems. Thank you for your time.

40

I bought a (levi) jacket in clearance that had an extra 20% off sign. I also had a 30% discount coupon. On the way home I noticed the 30% wasn't applied. There was NOTHING on the actual coupon that said there were any exclusions. I went back and the manager of the Kalamazoo store said levi was exempt from the discount. There were no signs indicating this, and I was told that was how it is. I came home, and tried to get through to corporate headquarters, and TALK to someone, which took almost 1/2 hour to get to someone who could discuss this. She said I should know that there are exclusions, and it is written somewhere in the 40 page catalog.

This is very deceptive. I asked her if she would know if she went to Macy's, and she said rather sarcastically yes, cause she shops at Macy's a lot. This is very deceptive. Also, I bought a griddle which should have had a rebate. It was not on my receipt, so when I went back to the store I asked. They reprinted my receipt. I went to the website indicated on the receipt, and the rebate was expired. When calling, I was told to go to Kohl"s main website, look at griddles as if I were going to buy the griddle, look under rebates, and there was the correct rebate. All this is unacceptable. Kohl's has always been one of my main places to shop, but the above, makes me very disappointed.

Also, in the last few years the sales people quality has slipped. There are often long lines at checkout, with one of the only place to check out is the service counter, with only one sales agent there who is often also answering all the phone! you guys can do better--you did in the past. Customer satisfaction should be high on the list of priorities, with especially customer service personnel knowing what they are doing. My 30% discount may have added up to only about $13.00, which may not be much to you, but it is to me.

40

Was in shoe department found a pair of boots I liked was looking for box couldn't find it so I took the one on display along with another pair. I was looking around store I forgot about the two different size boots I had got to check out and cashier says I got the pillows code I guess didn't think about it until I got home and looked and wow I had both the size 8 boots. I thought I was being watched I spent over hundred dollars. I'm not a thief and I don't appreciate being treated like it.

60

I placed this order below and found out the next day via email that it had been cancelled by your Fraud Dept for some unknown reason. A simple phone call to me and any issues Kohls had with the order would have been resolved I'm sure. I have been holding my gift cards to use on this vacuum as I was recently widowed and am supporting myself and my grand daughter on just my salary. Your Fraud Dept asked me what city I opened up this charge card?

Really? I have moved several times. Then I was asked when was the last time I used my card. Again, Really? I do not have this information at my fingertips. I have two stores I can go to and neither one is close to my zip code. I spoke with a Supervisor and it said it was unfortunate that this is a hot fraud item. The email said I had to wait 2 days to get my gift cards filled again but the coupons I used had expired. It would have been nice if the supervisor offered to reinstate the the coupons and give me something for my trouble. This is not good customer service and I am disappointed that I was not able to get my merchandise.

60

My boyfriend purchased a sonic clean plus spin brush for Christmas, and not even one month later I had to return it when the brush would not stop spinning till it died. When I went back all of the brushes were broken in the box(see attached), the girl at the counter was very rude and the manager was of no help, they would not give money back. All I got was an attitude and the girls were staring me down the whole time as if I should not be returning a broken product. I do not want to come in every month to waste my time returning this product.

I love khols and I loved my spin brush until it broke. My family and I have been loyal customers for a long time. When I asked, the girl said that if it broke again I would have to come in and return it every time it broke in a snarky way. I do not think I should have to keep buying broken products, and I would like my money back to get a brush of quality. I also think that maybe these employees could learn how to treat customers with respect and kindness to portray kohl's in a way it should be as if it was their own company. Thank you.

60

I returned a Christmas gift and the young man who processed the return suggested if I were unhappy to contact Kohls Corporate...so I am. I did not have a receipt but the tag was attached and read $50.00. I was offered a fefund of $8.00. That would mean the item was discounted by almost 85%. I find that hard to believe.This means Kohls "earned" $42.00 for nothing. I have been in retail a long time and am aware of return policies but this seems very inequitable to me. My cousin is a very smart woman and I would be gratified to know her loyalty to Kohls is not misplaced. I have been happy to share my good customer service experiences on social media. I would like to be able to add Kohls to that list.

40

I am writing a complaint to let it be known that customer service at the Kohl's in Havertown, 250 W Chester Pike, Havertown, PA 19083, has seriously declined to the point I will no longer shop there. I don’t know who is doing the hiring there but they are certainly not setting the bar high. I’ll give you a few examples: It’s the holidays, so I have made roughly 3 trips there since mid-December. About 2 weeks ago I was paying for my items. The female at the cash register just sat there chewing gum, very loudly, mouth open, and acting like she was doing me a favor. I was totally grossed out with her loud gum chewing and attitude. God Forbid somebody say “Hi, can I help you,” or “Thank you,” when the transition is complete.

I was in there yesterday, 01-18-16, and again, ran into store associates who could care less about anything. There was a young male standing in the men’s outerwear section. I asked if he could point me in the direction of luggage. He didn’t even look at me and stated, “Over there,” without pointing in any direction. I started at him for a second because I thought at this point maybe something was mentally wrong with him. Another young man then approached me and told me where to go.

Same day (yesterday), I am standing in line ready to check out. The one young lady at one of the registers had a huge nose ring in her nose. As I was stunned to see that a company would let their store associates who deal with customers wear anything want, I noticed out of the corner of my eye a young male standing at the end register with his finger in the air. After a few seconds I realized that this finger in the air must mean the next person.

I walked to the register with my item (a luggage set) and put it on the counter. He never said hi, or any other word. He actually just stared at me. At this point I was getting irate. After a good awkward moment of us staring at each other, he mumbled, “oh, you’re purchasing this,” which was extremely difficult for me to decipher. Why else would I have put it on the counter if I am not buying it?

I am a professional who spent $300.00 there. I don’t expect everybody to be perfect, but a few very simple things, like “Hi” or “Can I help you” or “Thank you” are not too much to ask. I don’t expect somebody to be chewing gum like a cow with an attitude or blow me off by saying “over there” without pointing to anything, or a cashier to give me a blank stare when I’m trying to check out.

Just a word of advice. If you want people who are going to spend real money shopping there, I suggest you perform a customer service make-over, because right now, it looks like there are no standards. Either pay better wages for higher quality or fire your hiring manager and hire somebody who knows what customer service is, because right now, customer service there is substandard, to say the least.

If you want Kohl’s to turn into Walmart, keep doing what you’re doing.

20

I was shopping on December 31, 2015 with my wife looking for some new Dockers. The men's department was a complete disaster. It looked like no one had worked in the department for weeks. It took 45 minutes to find 2 pair of pants in my size. The dressing rooms were also a disaster with a mountain of clothes in the corner and 6 to 10 articles of clothing in each changing area. I felt like I was in a thrift shop. Thrift shops don't charge $58 - $70 for a pair of Dockers. The interesting part of this experience is that the other areas of the store looked very organized. I don't think I will be going back to the North Logan Utah store.

60

Purchased 2 pairs of jeans and discovered when I got home I had been charged for 3 pairs. I should have been more alert while being rung up, but I was in a hurry and only noticed my savings that the clerk called my attention to. I don't blame her totally. I'm upset with customer service because of the clerks attitude. She strongly implied I wasn't being truthful and wanted to know why I didn't notice it immediately. She also questioned me about when I purchased them. She had the receipt which had the same days date. I can understand her being suspicious, but she could of handled this better. She gave me my refund, but I don't know if I will shop there again. I didn't appreciate the way I was treated.

60

I placed an order for Christmas gifts. I realized that I used the incorrect delivery address (former address as we moved in May 2015). So I called Kohl's customer service to change the address (3 pkgs being shipped). The order had NOT been shipped out yet so the agent said he corrected and submitted the NEW address. Next thing I receive email that pkgs are all shipped to OLD address. I call Kohl's customer service department 4 times on Dec 19. Long holds on wait with NO updates as to where I am in the Que. Finally I get through and explain my issue again. The agent says he will put me on HOLD for just a minute to get approval. After 10 minutes he has not returned to me so the system gives me the option to redial him. The system re-ring him and it goes to voice mail then hangs up.

I had been on the line for 45 minutes when I was disconnected. He never even called me back. My former neighbor was able to retrieve 2 of the pkgs. 2 of the pkgs the new home owner took back to FedEx to be returned. (I rec'd one of those....FedEx redelivered to her again) The other pkg is out to be redelivered as well. I called Customer Service today and she finally took care of me. This entire ordeal was very frustrating and the 2 agents who were no assistance at all need to find new jobs. I have worked in Customer Service and the protocol was that he should have called me back when we were disconnected. I am THANKFUL I finally got someone to assist me properly but her first line of instruction was that I had to call FedEx which I had already done and they said I had to call Kohl's.

So the run around is never fun either. Hopefully is ALL resolved now.

40

Received a discover card ($250) for my 25 year bonus at work. Decided to get a set of Circulon pots and pans (lame, I know). Found a great deal at Kohl's and about 4 days later the package came. Only problem was it was a set of ear buds ($25), not my pots and pans. No problem, I can live with the delay a few more days although I really wanted them for the holidays. Called customer service, I was informed that they WOULD NOT send out a new set until I either dropped that package delivered erroneously at the store or waited 3-5 extra days for a UPS label to come my then, THEN for the package to be returned and processed.

It's a week before Christmas and there is NO WAY I am going to the mall to return their screwed up order. So you are talking a few weeks at best. When I asked the lady who would know I returned the erroneous order so I could get what I actually ordered, she had no clue.Then she put me on hold FOREVER, came back and informed me they were now out of those pots and pans and I was basically out of luck. I will NEVER, EVER shop at Kohl's again. This happened once at Lands End and they apologized profusely, thanked me for being so honest and immediately shipped out the proper order. I don't get this. And nobody there seems to care.

40

I placed an order online for my sister n laws birthday. It was very important that she received this present, as I won't go into detail. Bottom line she did not get it and it was canceled, no explanation no notice. Needless to say I am very upset over this and I will be closing my account. This might not seem important to you but it was to me.

20

The rating was really a zero (0). I received two t-shirts as a gift that did not fit me and both still had the Kohl's tags attached to the merchandise. I did not have a receipt because it was a gift. I found two t-shirts that were EXACTLY the same, just a different size and all I wanted to do was swap tee shirt for tee shirt. Nope. The computer system couldn't do that. The lady at customer service could of swapped shirts. No. Instead I received $1.60 in credit. Really? I feel ripped off. All I wanted was a tee shirt that fit correctly. I recently purchased a timer from a local hardware store. I didn't work. So I went back and wanted to swap for another time, the exact same timer. So they did. Easy. Not at Kohl's.

60

Ordered merchandise they duplicated the order and charged e again. When I told them about it I would have to return the duplicate once I received it and then wait for the money to be returned. it hadn't even shipped yet and I noticed it 10 minutes after I placed my original order. They were rude and refused to give me my money back. Told them I would initiate a fraud claim and they laughed and said they didn't care.

The original order took forever to receive and multiple items were severly damaged. I still have not received refunds or replacements yet. The duplicate order was received but so damaged they told me to throw everything away as it had so much broken glass in it that it was dangerous to even try to take items out or to reship. Have not received my money yet for that duplicate damaged package. They then credited my account for $130.49 and then charged me twice that same amount. Could not tell me what the charge was for after being on the phone for 4 hours with them. Each instance they had me on the phone for at least 3 1/2 hours and I was disconnected and treated like dirt when I had to call them again.

I called corporate who then transferred me back to customer service even though the complaint was against customer service. I keep being harassed regarding the items I returned via Fed Ex per their instructions and I have been waiting for my money for 2 weeks. Finally I went to my bank and initiated fraud proceedings against them.

40

I have been a long time customer at Kohls. The other day I received a few emails about an order that I did not place. I copied and pasted just one example below. I immediately notified your fraud department and was told that no one would be allowed to use my email again. I did not know that also included me. I placed an order today only to get an email stating that Kohls cannot process my order. I called customer service again and was told that my email account was suspended and that I would have to use a different email. I do not like the way your customer service department handled this situation and I think that I have been inconvenienced more then enough. I need to know that my account and charge with Kohls is cancelled. I also no not want to receive any further emails from your store. My next email will be to the CEO of Kohl's, the corporate headquarters, and the Attorney Generals Office If I do not receive confirmation that my request is completed.

40

I bought two sweaters at Kohl's in Oxford, Alabama. They were for a trip to New York to visit my family. I wore one of the sweaters on my trip to the city and it shedded all over everything. Everywhere I went I left lint on the floor. I have never been so embarrassed in all my life. I couldn't wait to get that sweater off but had to wear it all day as we were in the city. They need to take all these sweaters off the shelve. I couldn't believe the poor quality of these sweaters. I returned both of them when I got home and received my money back. I told the girl behind the counter about it. She could see it for herself when she pulled the sweater out of the bag. There was lint everywhere. I am so disappointed with this store.

60

My ex-husband changed his e-mail address to mine. I talked to Kohl's customer support and reached Neal ID # 823K. He was not helpful at all. I was told to contact my ex-husband. There was nothing he could do to help me out. I want no part of his account at all! Kohl's support staff needs to be trained by corporate to help customers out, not give them the run around. I see more complaints in the future for this company.

60

The Store Manager at Kohl's suggested I placed Sonic toothbrushes on a display to get a lower price. He was very loud and stated in front of a store full of customers you cannot expect to get 139.00 dollar toothbrushes for 34.99. I showed him the display where the toothbrushes were and there were several Sonic toothbrushes on this particular display. When asked where I could find the toothbrushes on sale he stated near the luggage department. He did not try to help me locate the right toothbrushes he dismissed me as if I was a thief. He was very rude and dismissive. I had never been treated this way before and I wonder if the color of my skin had anything to do with how I was treated. I understand he is new to the Westminster Store ad several employees did not know his last name.

40

I am contacting Kohl's corporate in regards to a dispute and a rude manager. I went shopping Thursday evening Nov 26th. At the Kyle, TX store at the market place. I want to inform you of a few things. I have been in sales for over 12 years. I have 3-5 family members are originally from the Wisconsin area including myself whom are Kohl's card holders. I am also very intrigued by always getting the best bang for my buck. Of course concluding why i went shopping on black friday.

I was on the hunt for an Xbox 1; so i did my online research, my black friday paper hunting and decided kohls had the best deal for my dollar. I call the store after my thanksgiving dinner and was told they had 3 x box 1's left. I get to the store the store manager or employee was highly rude to me and very unhelpful just by saying your store was out of the $99 black friday tv and $299 xbox game. First alarming thing in my head if i wasnt so determined to get this system. Is for one her rude and unhelpful demeanor, 2 i would have left the store not purchasing $400 in merchandise and 3 i took initiative to go browse the store to find that both the TV and Xbox were still there.

I then have the store manager or assist manager take the items to the front, i wanted in line patiently like everyone else for 45 minutes. I get up to the front to use one of the 3 following items. My $10 off coupon, my 15% off coupon from my mail flyers and the 3rd i tried to use the 15% off online for "turkey day" The register clerk was super calm, friendly and happy and was willing to scan all three items for me. Unfortunately to tell me none of which would work on my xbox 1 item. So i go ahead and go the Kohls.com/exclusions WHICH the Xbox 1 is NOT listed in your exclusions. I asked the boy to ask the front clerk assistant what she thought, so she then in turn called the store manager.

The store manager storms up to the register i am located at disgruntled and argumentative. She is like throwing around the "electronic sign" that says its an exclusion. I explained to her that was not on the counter where i received and found the X box one, I told her in my phone on the corporate exclusions list it was not there either. She refused to look at the list on my phone and kept reiterating that this sign says no discounts. She was highly rude and did nothing for me.

I was actually about to leave the store and NOT spend $400 but my boyfriend next to me whom i was buying the christmas present for REALLY wanted it so i felt bad for him waiting an hour with me and i stubbornly bought the item without complaint as the manager eyed up me and the cashier.

I left the store feeling cheated, angry and to be honest determined that someone read my store. Never in my life out of all the years I go black friday shopping with my family has a manager made me angry and leaving the store REGRETTING what i purchased. As I said, I did my research prior to going black friday shopping the kohls cash plus the $299 for the xbox was a "good deal" but in my head the "GREATEST" deal was saving myself another $45 cash on my credit card payment due to I was POSITIVE i could have used my 15% off coupon where this item was NOT an exclusion. Otherwise, i could have went over to BEST BUY and purchased the same item for $299 PLUS got a better TV with a game for other $200 bucks.

Attached below is your electronics EXCLUDED from your coupons. There is NOT an Xbox one on it.

40

I am writing in regard to your new ad featuring a homosexual couple. I don't understand why every time I turn on the tv I am having the homosexual agenda shoved down my throat. Am I a hater of homosexuals? No. But anytime you speak up for traditional marriage your accused of hate rhetoric. What blows me away from a marketing standpoint is you are advertising to about 3% of our population but ignore the 70% of the Christian population. Why not do a ad about a Christian couple who raise their children in church or God forbid, a Christmas commercial that celebrates Christ's birth. maybe its time us Christian majority spoke with our pocket book.

40

We have spent over 2 hours trying to order and print an electronic gift card from Kohl's online and still have gotten nowhere. The incompetence of their customer service is mind-blowing. We placed the order for an online gift card and, when done, clicked on "Continue Shopping" and placed an order for a second gift card. We received an email confirming that second purchase, but none came regarding the first E-card order. After an hour the second card did come through via email and we printed it out, but still nothing came with regard to the first E-card that was ordered. The next morning we decided to try again to order the missing E-card gift card. After 2 hours we got an email saying that this order could not be placed, but gave no reason, only a telephone number to call.

When this number was called the "customer service" rep was no help, had no clue why the order was "blocked", and referred us to a second department.After 45 minutes of explaining the same situation over and over again to new personnel and still getting nowhere, we asked to speak to the supervisor. The supervisor, well-trained to listen to complaints to mollify customers, was still unable to get the order placed or be of any help other than to suggest that we "try again". Several times we were told that the E-card design was "out of stock". We explained multiple times that we didn't want a physical card (which could be "out of stock", but an electronic card (like the earlier one we got via email) that we would print out to give to the recipient; this kind of card is impossible to be "out of stock", but the incompetent staff couldn't seem to grasp this concept. The best we could do (very reluctantly) was to go online a 3rd time and place the same order yet again, having been assured that this would be "easy".

We know how easy it was for us to place the order, but Kohl's doesn't have any easy way for humans to eliminate the problems with their defective software programming. The frustration here is enormous. This leaves a bitter taste with dealing with Kohl's.

40

After making a purchase online to be picked up in store, I went to the store and waited in line for nearly 30 minutes (how is this easier/quicker than simply going to the store, picking out an item and then taking it to the register??). There was one employee working at the customer service counter at the time who did call for help, as well as a supervisor who came over to tell us there was more help on the way and would be with us shortly. After finally picking up the item I purchased I needed one more item in store. I got the item and went to stand in yet another long line at the front checkout. When I got up to the checker I showed her the coupon I had received in my email and had printed out online. She rudely asked if I had a Kohl's charge card. When I said no she began shaking her head so I thought that meant I couldn't use the coupon? She then scanned the coupon and of course it worked but she said nothing. So I said "Oh, so it worked without a Kohl's charge card?" She did not reply. I finished my transaction and left with a sour taste in my mouth. I have been a very good customer of Kohl's over the years but this experience irritated me enough to now take my business elsewhere.

40

I received in the mail, the usual monthly coupon. This month it was 30% off. Good i said to myself, I will go and buy my levi's that I need so desperately. I took me quite some time to finally locate my size, I then went to the check out line that was about 30 feet long. after about 15 mins. in line it was my turn. At which time the girl tells me, my 30% coupon is no good. Why, all of a sudden, is my coupon no good? I've been shopping there for years. Am i going to have to find another store?

40

I purchased $300.worth of bath towels of various sizes for Christmas gifts. I was told that I could get boxes for these in November. I went to the store on Midlothian Va. To get them today and was told kohls is not getting any boxes this year. Is this true? If so, I will return them tomorrow and shop where I can get boxes.

60

Being a long time customer of Kohl's, I doubt if I will be shopping there in the future. The reason? The last 2 times I went to the Huntsville, Al, store (7630 Hwy 72 W, Madison, AL 35758) the men's section was in such disarray that I couldn't even look at their slacks. The first time was bad enough, but when I went back a week later and it was even worse, it was the final straw. (See pics). This is absolutely ridiculous.

60

I ordered a diamond bracelet online using 3 promo codes. I forgot to check availability of store pickup so I called Kohls.com customer service. The associate checked three stores, said no then informed me she cancelled my order prior to checking. She reordered the bracelet. When my confirmation e-mail came she hadn't used all my promo codes. I called a second time, another associate told me that order had already been processed so she'd order another one with my 3 promos. When that e-mail came in, only 1 promo code! I called back. That order too had been processed.The third person went to enter the promo codes and asked me how to spell jewelry and seasons followed by you can't use those promo codes any longer. I called for the fourth time and finally someone who knew what they were doing! Kohl's has always had great customer service but I almost lost it today with such incompetence!

40

I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.

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