Hulu Customer Service
Rated 1.75 of 5 Stars
Based on 40 Complaints

Contact Hulu Corporate

Toll free phone number:

Welcome to the Hulu complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against Hulu online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the Hulu corporate office? We have the mailing address, phone number, and email address listed below.

Experienced poor service? File a complaint here!

Hulu Contact Information

Report complaints to corporate and get satisfaction

  • Hulu headquarters address

    Mailing address needed.

  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Browse reviews of other Television Streaming



  • Netflix
    (171 reviews)
    36.608187134503
  • EA Games
    (33 reviews)
    32.727272727273
  • Redbox
    (104 reviews)
    36.153846153846
  • Roku
    (17 reviews)
    29.411764705882

Top Hulu Complaints

Browse more than 40 reviews submitted so far

60

Every time I watch Fox news especially Tucker Carlson show it is never live on live tv. It always starts the show at the beginning regardless to the time you click on the show

20

charged me for 8 months even though I never used it nor signed up. returned 2 months owe me 6 more

20

I received an email that I added live tv free trial on my account. I contact Hulu and explained that I had not added this and wanted my original plan back which was a .99/month plan. The rep, Elaine F., that she could take the free trial off, but I would not get the .99/month back even though I did not add the free trial. They would not do anything to help me even though I did not add the free trial!

20

I am getting Hulu for my grandson Dakota Michael Akers. This month you charged my bank account twice. Once on the 10 of June, and now again on the 27 of June.Account number 1036661241043. Kathleen L Akers 1800 3rd ave Rock Falls Illinois 61071.

20

Have not been able to watch the democratic debates. This is an affront to a democratic society. Get your act together or pull the plug

60

Hulu Is running explicit Homosexual commercials. Watching old episode of Seinfeld with my kids next thing you know im being accosted by Drag queens / Homos / Men kissing. Disgusting. I will definitely unsubscribe if I cant filter this vile crap.

20

If I wanted Spanish commercials I would move to Spain.....ENGLISH PLEASE I AM SICK OF SPANISH COMMERCIALS THIS IS AMERICA HULU!!!!!!!!! I AM CANCELLING IF IT CONTINUES!

20

I do not want to see homosexual ads on my tv when I turn on Hulu I could care less who gets offended keep that gay pride bs private

20

Since yesterday evening I have no sound. Netflix was playing with 0 trouble. I should have some compensation for this no two-day problem.

40

Fox news is the only channel that seems to buffer or rewind itself. I REALLY like my Fox News. also when I exit HULU back to my Amazon home page to go to something else, I get sucked back in to HULU without my permission. It's like HULU is taking over my T.V.

20

I honestly wish I could put no stars to this company every month I have a billing issue my bill is supposed to be with tax 1357 every month I get charge either $64 or I get 5 different charges on my account for ridiculous amounts.Iit's a horrible company they do not fix their mistakes. I would never recommend this company and I have told people to cancel if they have Hulu!

60

i only watch one stream at a time. But I like to jump back and forth between different shows but service complains i'm watching on multiple devices when I'm not . I only watch one tab at a time but sometimes have few open so i can switch back and forth after each episodes of different shows. If only one is playing why is this a problem. Seems your interface would be more user friendly. Canceled netflix because they got rid of my favorite shows which you had Didn't like Hulu until you had the commercial free option but never had the multiple tab problem with netflix. Other wise your service is great.

80

One of the many things I like about Netflix over Hulu is that they drop a whole season of their originals at once. I would much rather binge watch shows than have to wait week by week, like on regular cable. I am so annoyed that I have to wait weeks for the conclusion of the Act.

20

I spoke with a Jeremy who was very aggressive and very flippant with me he was not able to explain why my stations were showing through guide and all other sources another station he left me on hold for awhile and I tried a restart on my fire stick that worked so when he finally did come back I still had other questions about certain functions and he continued to not allow me sarcastically I might add not complete a sentence so I requested a supervisor for which I was placed on hold for eternity HORRIBLE EXPERIENCE SERIOUSLY MAKES ME CONSIDERED CANCELLING MY SERVICE !!! This all occurred on April 1st 2019 @ 7:25-7:30 PM Approximately
Kevin Taylor

20

Hula agreed to reimburse me for half of the funds stolen by them. short of suing you, consumers have no recourse. Hula owes me approximately $70.00. I was offered a 3 month credit, (they owe me 6 months),
Here you go again with the same utter deception and violation. You forced me to give you my account information for an account supposedly set up to reimburse me for the monies you stole in the first place .It hasn't been1 month and Hulu is repeating this tactic. Your scam is to deduct monies without authorization from an account that was set up solely for the purpose of you crediting me for the monies you stole and or giving the consumer the "one free month" that you advertise. Your companies claim, "when signing up you automatically give Hulu permission to access your bank account is fraudulent as you had every intention to steal out of these accounts.
Your agents treated my complaint as though it was "so what, business as usual." I demand that this matter is resolved immediately. I will be contacting the proper authorities to report this fraud. You are presenting to the banking industry that you have authorization to access these accounts. You also demand that those you have stolen from get half the expense from you and the balance from the financial institution.
The irony is that I had planned to continue my subscription far past the 3 month credit window that your agent agreed to in our phone conversation.I find it par for the "theft" that you can email me about not being able to steal from my account yet not a word that I owed you any money at all.
Your subscription has allotted me the chance to view, crime shows, Your company is far more ruthless.

20

We just purchased Hulu’s streaming service and it’s impossible to watch any shows because of the constant buffering every few minutes and or seconds! We’ve read the Trouble Shooting information and tried the Live Chat Help all to no avail. So please forward this request for help to someone who will fix it for us so we are able to enjoy the shows we are paying for and Hulu can honor it’s contractual obligation to us by delivering what it promised. Prime always works great, hence we think it should be a quick fix for one of your tech savvy experts.Thank you!

40

It is 2018, Hulu does not currently support 4K HDR content! Paying for their service, yet multiple commercials during shows. poor layout on guide.

20

This was supposed to cost $5.99 a month for the first 12 months. It has been charge $12.70 per month. In light of the fact that I have never used it, I would like a refund of $12.70 for 9 months.
Thank you,
Jeffrey Hartman
570-369-5684

20

Your subscription options suck! If I'm paying for it at all then there shouldn't be any damn commercials!!! Vudu is absolutely friggin free and has way less commercials than Hulu!! If I wanted to watch 4 min of commercials in a 20 min show I would just watch regular television! Have one subscription price or figure out some other option of features to deprive your lower paying customers of instead of wasting their time!!!
Until then... glad to be rid of you!

20

I am paying $54.98 a month for your live TV and unlimited screens service. None of your services ever work! All of the other apps on my smart TV work just fine, I watch Netflix all the time. Every time I pull up your app I receive a playback failure message or I get a couple of minutes into the show, it stops and I get the playback failure message. I am very unhappy with the lack of service I have been receiving and if it is not corrected I will cancel my subscription with your company. I will not pay $54.98 a month for a product that does not work and neither would you. If you're able to fix the problem I will be happy to keep the service, if not I will be cancelling. Thank you in advance for any help you may be able to give me regarding this matter.

Sincerely,
Bonnie MacLellan

20

hulu illegally billed me for 16 months. i complained and they said bank is responsible. bank says hulu is responsible. i want my money!

20

U can't complain it's always an error this is bullshit corporate America At it's best screw the people around until they get tired of complaining.

20

Your knee jerk reaction to Laura Ingram is so typical of all left leaning company's. Hope you get lots of sales from your teenage patrons, bye bye.

20

my complaint is i am paying you money once a month and my laptop will not play any of your movies or television shows. it is saying i have to enable ads whatever that means. now you either fix this problem right now or i am going to cancel my service in 1 hour and then i am going to report your crappy service to the better business bureau. signed a very pissed off customer marie robbins

20

We purchased Hulu to watch Michigan State Mens Basketball. When Penn State played Michigan State we got to watch the first half TWICE but never did get to see the second half!! Tonight Michigan State/Indiana it gets down to the last 3 minutes and an error message comes on! The picture and sound becomes frozen about every 5 minutes. You can NOT get through to Customer Service via phone or chat - thus there is NO CUSTOMER SERVICE! This is absurd especially for what you charge monthly!! How about a monthly refund!!!!!!!!!

20

The worst customer service have experienced with any pay tv service. I was on he for over 30 minutes. Then no help was given at all. He couldn't find my account information. Then he lied and said my a had been cancelled. When I went online I could clearly see my account s till open. I called originally for billing information. Again no help was given. I had to call Amazon to help. I was able to cancel thru Amazon. I was considering the Hulu TV live. But after that terrible experience, I decided against it.

80

OK I like to watch anime but for some reason all of the good ones are sub and I know for a fact that alot of them are dubbed so why don't Hulu get the dubbed ones to people pay good money for Hulu I know I do Hulu already lost doctor who and changed Hulu up now it takes longer just to find something to watch and another thing Donnie yen movies should be in English to because he has really good movies what I am trying to say please try to get more dubbed anime

40

Movies and TV shows after midnight won't load. It stops every few minutes. Fix the problem! Please. We're paying for something that doesn't work.

20

We signed up for trial subscription. Never cancelled / never new about it. 16 months.
Complained to their support. Dude could only offer 3 months comp and suggested i contact my bank and claim fraud. No supervisor available. Poor outcome. Very unhappy.

60

I was double billed on November 11th, according to representative an internal error occurred and they were in the process of correcting. I have been in contact via Telephone, Email and live chat. I always get redirected, placed on long holds, apologies, etc.for a resolution not taking place. I continue to ask for the transaction Id# from Hulu that was made to my bank, they place me on hold...never a resolution. They took 2 payments, justified the internal error with Hulu, yet they don't want to credit me back my error. They told me to speak with my bank. Ridiculous the incompetency of so called "Resolution Specialist" and frustration on my part for a small amount of money, the time alone is horrible.

20

I heard that this is the last season for Grimm. Why would you do that to us who like this show. I hope you have the common sense to give this show to Hulu. ABC did the same thing with Nashville and now we get to see one of our favorite show. Hulu corporate would at least have the common sense not to cancel a great show!

20

I had problems signing up so I gave up. Called Hulu customer service and I was told the only way to fix is to cancel my account, no recommendations on a fix. I restated that I wanted to be a customer but I cannot be helped so I was being told to just cancel it, yep. If Hulu wants to have customers you actually have to put a little effort...wow. I would have been a longtime customer with rave reviews!

40

Hulu billing keeps charging me for something that's defected. I work to hard for my money to just give it away. Soon as a movie starts the streaming message pops up. Last month I didn't watch much Hulu because it wasn't working and I want a refund for last month and this month. I was given a free month but that's absolutely worthless to me because I can't watch anything.

40

I have decided that for every Spanish language commercial I am forced to listen to, I will ad that company's name to a list of places NEVER to frequent or recommend.

100

I have been with Hulu for 3 years now and have enjoyed the service the company has provided. There have many versions of shows, Movies, TV etc in many different languages. My complaint is that if I am watching an English speaking show. I expect English speaking advertisements. If I am watching a Latino show Then I expect the advertisements to be in Spanish. It is enough to have advertisements, but do I have to sit through an advertisement in a language I don't understand? Next there will be Japanese advertisements and so on. Lets stick with the language the show is primarily being spoken in.

20

Instead of being offered a choice of English or Spanish commercials, I am being inundated with Spanish commercials. I live in the U.S.A. My account is in the U.S.A. I have no desire to speak or listen to Spanish! Why can't I get English? This is America.

40

My account has been showing errors on my account and not been able to watch netfix at all i paid for it did not get moneys worth and now i see that my account is on hold now how is that possible it's been showing errors or just can't get into my account at all. Either you fix this problem now or i go to hulu and then after this i will filing another formal complaint. That's why hulu going to be buying you all out anyways so maybe i should just now. So somebody needs to get back with me ASAP like right now.

40

i have been a Comcast customer forever but now I'm switching to Hulu and here is why. I always had service problems with signals in and out but seems to be worse now that i have X1 triple play. please check my account and see how often I have called last year (2014) and also this year already. Either TV, Phone, Or wifi goes off the grid and i have to take off work for a tech to come.I pay a lot of money for this X1, $2400.00 a year! i received a $12.00 discount once and recently i was given 6 months of cinemax free. I can see Free movies online on hulu, moviebox, filmbox, etc.

I don't think the Olney MD area or my condo development is getting a strong enough signal. I had a online chat with Angelica today(01-11-16) and her answer was a $20.00 credit! Really?! $2400.00 a year and she offered $20.00! X1 is a two year contract and it's quit a bit of cash a month not to work properly. what i want? I would feel like a appreciated customer with a fair reduction in price monthly, or offered Pay-Per-View movies free or maybe free movie purchases or something to help with my disappointment until this contract is up! So so many problems. And the robots at customer service are nice, but sometime you need to advance multiple complaints to a supervisor.

60

I use Redbox quite a bit. I recently compared to Hulu and have to tell you Redbox won hands down. I have no specific complaints against Hulu, only that I will probably not ever become a paying customer. I only need one streaming service in my house.

80

I have seen many sites which airs movies, TV serials etc. but nothing like Hulu.com. One of the best sites that have various genres like adventure, cartoons, arts & culture, food family etc. A good collection of movies, documentaries which I could not find in any other website. Hulu is the best TV internet site that covers all your favorite shows and serials if you have missed out. The best way to watch internet TV and the monthly subscriptions are also very pocket friendly.

I suggest Hulu.com to anyone who missed watching shows and want to watch a variety of shows without having to search and waste time. My kids also enjoy the kids section category on Hulu.com that gives them some good collection of cartoons. Highly recommended and A+ rating to Hulu.com

Have feedback for Hulu?

Thanks for your feedback!

Sorry. Please try again later!