Netflix Customer Service
Rated 1.99 of 5 Stars
Based on 139 Complaints

Contact Netflix Corporate

Toll free phone number: 1-866-579-7172

Netflix.com provides worldwide on-demand internet streaming to North and South America, Japan, New Zealand, Australia, Europe and in 2016 will add countries in Asia.  It has been successfully providing streaming to over 43 million subscribers since 1997. Revenues in 2014 were reported at US 5.5 billion and net income the same year reported at US 226 million.

If you encounter a problem with your subscription you may call 1-866-579-7172 and you are promised less than one minute wait time. There is a Q&A tab on the homepage and log-in using your personal account. Netflix also has a customer help center with all kinds of useful information to self-service your account. Ten foreign languages are available to choose from. Live chat is also available and easily seen on the home page.

If you want to contact the CEO, Reed Hastings at corporate headquarters address your communication to 100 Winchester Circle, Los Gatos, CA, 95032. The corporate office phone number is 408-540-3700.

Netflix was founded in 1997 in Scotts Valley, CA by Marc Randolph and Hastings. Their social presence includes Twitter (@netflix). You may also see how their social features work by looking at this page.


Experienced poor service? File a complaint here!

Netflix Contact Information

Report complaints to corporate and get satisfaction

  • Netflix headquarters address

    • 100 Winchester Circle
    • Los Gatos
    • CA 95032
  • Company website

  • 1-800 phone number

    1-866-579-7172
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Netflix Complaints

Browse more than 139 reviews submitted so far

20

Netflix has been billing me for a period of time for 2 accounts, when they acknowledging only one account had any activity. Netflix agreed to cancel the account without any activity, however not to refund monies paid on this account due to them billing twice. I have never dealt with a company who is able to confirm no usage of their service or product, but unwilling to refund the customer their money. Calling the corporate number is useless, as the operator does not answer and the customer service selection takes you back to the same department who handle your call from the beginning.

I hope everyone reading this, start looking for another source of entertainment since Netflix has a lot of competitions. They will get the message soon!!Watch

20

I do not care for most of your new age programming especially the so call comedy of Michelle Wolf, I think that is her name. I prefer old shows that taught children good lessons like Hazel, My Three Sons, Leave it to Beaver, Andy Griffin and so on. I do not want to be political correctness .
I will say was very pleased with the no argument about canceling my subscription , I wish Apple could learn from you.

20

I visited the site with the intention of subscribing. I activated chat to try and understand what content was delivered to Hungary.
The CSA wrote:

Jann Emilmar Netflix
"Hello there! Thank you for showing interest in signing up. The content that you could only have access is the location that you are on to. "

It wasn't the easiest reply to understand. So I requested of the CSA a list of content available for Hungary. The CSA simply said it was impossible and ended the conversation before I had a chance to respond.

I then went back onto chat and a new CSA provided me with a link to media.netflix.com which contained the information I sought.

I asked if I could have an email or contact point for making a complaint about the previous CSA and then found myself dragged into a lengthy and evasive conversation with a supervisor called 'Jovic' that only made it clear that absolutely nothing would be done about a needlessly unhelpful and discourteous employee who will lose you potential customers. I will happily email you a pdf of the chat transcript if required.

Best
Anson

20

Netflix CHILD PORN crosses the line.... Netflix has slowly been adding more and more VERY violent, sex filled, blood soaked movies.. EVERYTHING has to have sex, blood, violence and F bomb and God Da-- in every other sentence in it... You try to search and search for something not so graphic to watch but now they are slipping in soft child porn.. THAT'S IT..I JUST CANCELED MY SUBSCRIPTION AND AM ENCOURAGING OTHERS TO DO SO.. Also writing the DOJ to look into what Netflix is airing.. I'm not a super straight laced person but we as civil society must draw the line when they cross a very generously drawn line.. Take a stand. Enough is enough with the total degradation of our society and moral values as a society...

20

I've been considering signing up for Netflix movies but after reading about the following "Why Won’t Netflix Take Down A Film Containing Child Pornography" you need to know I find this disgusting and NEVER, NEVER SHOULD BE ALLOWED ON THE INTERNET! Once this info spreads most families are going to drop their subscription to your service!

20

one of Netflix reps put in a block on my CC and now I can not use Netflix cause I can not pay with my only for of payment there rude response is to bad buy some gift cards to pay. that is unacceptable they need to take responsibility for there reps messing up and not make customers suffer or go through a hard time.

20

I found that they charged me mistakenly twice for one account with one name and one e-mail since 01/06/2017-06/01/2018 for 18 months and I called and talked to Supervisor (Sara 1030335) and explained how I have been charged two times for one account for the last 18 months. The answer I got from the supervisor was that they are not willing to refund me back the money even though it is their mistake. There were supposed to put a hold on the account and check before they are collecting money from my bank account.

Please refund me my second charges as I only use for one account.

I look forward to your reply and a resolution to my problem. I will wait 1 month before seeking third party assistance. Please contact me by phone (703-647-0153)

Sincerely,

Andargie Aychillhum
#000086800

20

I WOULD LIKE TO LEAVE A COMPLAINT ABOUT THE NETFLIX ORIGINAL FILM IRREPLAceABLE YOU. IT HAS CAUSED ME EMOTIONAL DAMAGE THAT I DO NOT APPRECIATE. THIS MOVIE IS GARBAGE AND I WANT IT OFF OF NETFLIX FOREVER LIKE HOW Y'ALL TOOK OFF MATILDA OR SUITE LIFE ON DECK. TAKE. THAT. SHIT. OFF. THANK YOU, ACTUALLY NO FUCK YOU WHORES

20

Netflix usually works for me, but a couple minutes ago, it booted me out, and when I typed in my email and password, it just erased them and made me type them all over again. Although I have tried many times to log back in, the same thing is happening over and over again. I know for a fact that my email and password were one hundred percent correct as well. I even tried powering down my computer and trying to reopen it, but no luck! I just wanted to have a relaxing morning and watch my show!

40

I write to complain about antisemitic writing on the Netflix-produced Gilmore Girls revival. I am furious about this scene, which plays into centuries of hateful stereotypes of Jews as blood-sucking usurpers, financiers, and businessmen--culminating, of course, in the Holocaust. The scene in question takes place in the second episode of Gilmore Girls A Year in the Life, "Summer," when Emily Gilmore effectively kidnaps Lorelei's diner-owning boyfriend, Luke, to persuade him to expand his business by acquiring other properties and make it into a franchise.

She shows up at Luke's with a realtor and, against his will, whisks him away to a restaurant that is still in business and that Luke is clearly embarrassed to be informally touring, given the number of "I'm sorry"s he utters to the owner. When the three come upon said owner, he is clearly not privy to whatever negative influences on his livelihood the realtor and Emily Just detailed to Luke (overlapped gas), and his simple, apron-clad, unassuming demeanor cast him as a victim in this scene. After our characters greet him and he reciprocates, our blood-sucking, opportunistic realtor reveals her name: Ida Friedman.

Of course. The dark-haired, fast-talking, avaricious, New York-accented realtor's name must be stereotypically, recognizably Jewish. She serves as the engine for greedy, heartless financial expansion, which Loralei's judgmental snob of a mother attempts to foist upon unwilling good guy Luke. I am simply livid. I never thought Gilmore Girls that deep, nor aware of a show, especially considering that I was raised by a single mother and was party to the realities of that reality that the show never conveyed--I never took it for backward or offensive. This is disgusting and I cannot believe that no one at any point thought to stop and rethink this. That had to be the realtor's name? Really?

I expect a response accounting and/or apologizing for this hateful and offensive representation. I am calling my mother and asking her to cancel our subscription immediately.

20

Just spent 3 hours on the phone trying to get Netflix to work. First person at Netflix told me I needed to go out and buy a wifi enhancer for $45 + to get it to work, without having me check to see if I could connect to another app, which by the way I could. That was after I spent close to 1/2 hour on the phone with her having me jump through all the hoops of plugging and unplugging devices and rebooting that I had already done before I called. I told her the wifi connection was strong....I have ethernet. Then she decided it was a problem with my streaming device...Samsung DVD player and told me to call them, because it was a firmware problem.

I called Samsung and jumped through more hoops and did a factory reset and checked to make sure it had the latest software updates, which it did. Called Netflix back....they made me jump through all the same hoops again and then decided it was an Internet problem....that my provider needed to reset the router and the DNS. So I called the Internet provider and they did a reset....still no Netflix. How can it be the Internet provider when I'm able to access everything via the Internet but Netflix. I have wasted 3 hours of my time today and still no Netflix....they love to try and pass the buck...so what am I paying them for?

20

Hello, NetFlix executives. This is Randell Gary. This a message concerning one of your employees. I believe her name is Lea DeLaria. She is currently portraying the character "Big Boo" on Orange is the New Black. She happened to post a provocative message on Instagram about hitting Donald Trump supporters with a baseball bat.

This type of violence, intimidation, and inciting hatred is uncalled for. I will not stand aside while this goes on ignored. As a member of the LGBT community, Lea is supposed to be a role model for any youth that have trouble coming to terms with their sexuality. For you all to let this go by the waistline and let her off unpunished is uncalled for. If this is what happens regularly, perhaps I shall no longer renew my subscription to your company's services from this point forward.

In the attachment below, you will find an archived version of her post. I hope that you will take the necessary actions in making Ms. DeLaria give a much-needed apology. Thank you for taking time to read my message. I look forward in hearing your response sooner rather than later. Take care for now.

40

The complaint is in regard to content made specifically by and for Netflix. Like one of the previous posters I too am offended by the offensive language (Longimire) and content (Marco Polo) that Netflix is choosing to grace us with. I do not appreciate every episode being peppered with "f "mf"; using "Jesus Christ" as a curse and throwing in a plethora of "GD". If you can't make programs without offensive language/content it is time to call it quits.

40

I don't need 100 words to say that I find much of the language used totally unnecessary. Please when making productions leave out the use of Jesus Christ in swearing, the use of the "f" word and"mf". It's really not necessary to the plots of most stories. As a Christian and a mother I find it offensive as do many of my friends.

60

Just got a copy of my debit card charges. October 3, 2016 charge of $7.99 and $9.99. Why two charges on same day, for what? Now when I try to look for the 1-800 number on the Netflix website, they direct me to a support form.

40

Netflix is not working on my PC. It won't let me watch anything so what the hell am I paying £8.99 for. Error code H7111-1931-404. I'm also not paying out to call Netflix (should use a free from mobiles number) & it's almost a half hour wait for live chat! Not that the live chat works anyway! Even the free contact via the app is just a generic message about them being aware of streaming issues! Well where's me refund!? I've tried resetting everything & nothing works. So I expect my money back until this is resolved.

40

I was wondering what is wrong with Netflix. And it's been down for days. Because I am not going to pay for some thing that doesn't even work. So is there a way you can fix this if not tell me sooner so I can stop paying for this.

40

I have contacted customer service and the Netflix streaming department four times by phone. Four times I have been told that its being worked on. It's been over a month and the problem has not been fixed. The program is The L word. Two episodes have the problem. Season 4 episode 11 called Literary License to kill does not stream at all. Season 5 episode 12 called Loyal and true gets stuck and keeps repeating the same sequence. Two women heading for the dance floor. The last person I spoke with in the streaming department was Jordan who did not seem to take my complaint seriously. Since I am paying for streaming, I expect to have complete service. Please take me seriously and fix the problem.

40

I keep getting emails asking me to come back and try Netflix service. Ok I'll come back as long as you don't ask for my privet information, unless I decide to keep service. Why would they need my credit card number if you're not going to charge me? If the month is free then it doesn't require my private information, which I will charge them for. Unless Netflix wants to pay me $100 for my information, if not take me off your list.

20

Just look at my queue and you will see. I have 12 to 14 movies on a "wait" of some kind week after week. I have called your customer service number for the last SIX weeks, each and every week, and gotten the same scripted answers about why I have movies on a "wait". How long is a short wait? Six weeks is not a short wait. Something is wrong somewhere if I continue to have this many movies on a wait week after week.

20

I would like The Nightmare before Christmas, as well as Dr. Who back on Netflix. Every time there is something good on Netflix, you get rid of it. Why?

20

I received my most recent Netflix which was Alfred Hitchcock Presents and it was split. When I tried to put it in my DVD player it said this DVD cannot be played on my screen. This is the second time this has happened to me. Please advise how other customers have handled this problem.

20

For months now almost everything I have in my queue has been in the 'wait' status. This used to never happen. Something smells and this sucks.

20

Netflix raised billing prices and did not raise the quality of Netflix service. The new release list has but for maybe 2 or 3 titles has not change for over 2 years. Seasons for Tv shows are so far behind it's not funny. I give you them about months to change this or I'm gone. There are better streaming sources out there like Hulu, Amazon Prime, and Roku. Netflix needs to up their game.

40

I have English on my audio settings as I would like to hear English being spoken whilst I watch a movie etc, so, why do I keep getting either Spanish, French, German instead? I don't wish to click on something to watch to find its in another language. It is so annoying & very disappointing.

40

I had to wait 10 minutes for my movie to start and my Wi-Fi I perfectly fine and it could of been longer but I gave up and went to an other website I was so board because it was a bit late and I wanted to watch a movie before I went to sleep. and who's going to fit bloody 100 words in I would say at least 20 or 30 by the way in 10 so I definitely shouldn't have to wait that long and the other website was a lot faster.

40

Netflix cuts out all the time and it comes up with different error messages. Waste of money and time with this now, it used to be so easy and the customer service was so great.

40

The cd's I receive from you have not been cleaned and please don't me any crap that they have been cleaned. During the play back they quite often stall some times they will start again after losing part of the program. Can you attempt to correct this or do I have to look for another supplier?

80

Received the blue-ray disc "OSS 117:Cairo, Nest of Spies" in bad condition, the disc was snapped in two. I don't know if it was done during mailing process or what, but this is the second time it has happened. First with the disc "The Hateful Eight" and now this one. Please send me a working CD for both movies. It is appreciated, thank you.

100

I received the dvd "The Hateful Eight" a couple of days ago and when I tried to play I saw that the disc was broken and consequently it would not play. Asking if it can be replaced with a good disc.

40

Netflix has sent me three defective Blu-Ray DVD's in a row. I have no problem with other Blu-ray disks on my player. This can only be happening if Netflix keeps sending out disks reported as defective which they -- perhaps -- clean up but fail to test, letting me be their test facility.

60

Netflix itself is decent. It sucks the wifi a bit and has quite a lot of crappy stuff on it but overall it's OK. The big problem is that a lot of their 'G' rated films are actually 'R' rated and contain a lot of disturbing scenes and gore which is most certainly not appropriate for youngsters. I am only thirteen and I recently watched a film on Netflix which was rated a 'G'. It turned out to be a very disturbing horror film full of death, gore, violence, suicide, attempted rape and torture. I am quite mature for my age and the film was pretty good however, a lot of your films are very underrated and upon watching that particular film, I Googled it and found it to be 'R' rated!

40

If you brought Netflix in Europe, Romania and you make us pay for shows that are free and available for us on torrents,at least make sure that your tv series are up to date. Example: The vampire diaries has 7 seasons not 5 as shown, also with Pretty Little Liars and Gossip Girl, and many others.

40

I was notified my rate was going up from $7.99 to $9.99. I have been with them for years and thought it was unfair. So I did a one to on chat online with a rep. I told them I was not happy and wanted to stay at $7.99 and I did not think that was away to treat valued customers. They said that is why they grand fathered us until now and took my cancellation. They are now like the big cable companies and Dish. There is never enough money for them. They get bigger and squeeze their customers until they leave. For $7.99 I can rent four newly released movies .each month instead of watching things years old. Disgusted former customer!

20

I pay 11.99 for 4 screens, however I am being billed an additional 7.99 monthly. I would greatly appreciate it you can you can kindly have the payments returned to my CIBC FirstCaribbean account and have your system updated to reflect that only 11.99 should be deducted. I look forward to receiving the funds and hearing from you to confirm that this doubling billing is corrected.

20

We signed up to watch MASH and now it's been removed. Is it coming back?

60

Dear Netflix corporate. You guy recently put on all these amazing movies that I add to my list to watch. Then the next couple days, I go back and all of them are gone, including ones I was in the middle of watching. This is the second time this has happened, and I'm very upset as I was excited to watch these movies. I was in the middle of watching sex and the city 2 movie and now it's gone. As with moulin rouge, Chicago, and a bunch more.

20

I am extremely disappointed with Netflix's decision to throttle the Verizon Wireless Network. I believe that Netflix should ask the consumer rather than just assuming. I pay for HD streaming services, and I expect that Netflix will provide those services without throttling my speeds or quality without my permission or consent.

40

So recently I've been watching that show produced by you guys called, "Cuckcoo". My boyfriend and I really enjoyed that first season because Andy Sanburg was amazing and Rachel was smoking hot. You know when you start loving the characters. Yeah so anyways, season 2 starts and all hell breaks loose. You got some gwarley looking woman to replace Rachel. And you start the season with Cuckcoo being missing? Like your issue. That would have been fine oh yes that would have. But then you get that mentally retarded looking werewolf running up the oad from twilight... That really gargled my nuts. That's when we had enough. Netflix its was the SECOND season. Fix this now please. And also of you could get sons of anarchy on Canadian Netflix that would be sweet thanks.

20

I cannot watch NF on my xbox 360. I talked for hrs to Netflix support staff and each one said the same thing so I finally gave up on them. Now my pc wont accept my log in. I am really disappointed you don't seem to have a solution to my dilemma. I have an account, too bad but unless this is cleared up I will have to cancel.

40

I am so extremely disappointed in Netflix that they would remove such an amazing show! This is such a horrible and cruel thing to do. Full house was one of the few family friendly shows Netflix offered. It is very wrong that most of the shows available for kids are usually inappropriate, ill-suited, improper, not benefiting and indecorous! I am so outraged that this is unavailable as it was not only suitable and moral for kids but enjoyable for the whole family.

Almost every full house episode included a life lesson along with a very deep, engaged talk from the father about that lesson and hilarious moments that were never uncomfortable or unsuitable for children. Even the new 'replacement' of fuller house is not nearly as family friendly as it references to drugs, sex, violence, and swears in nearly every episode. And I personally do not remember EVER hearing ANY of those on the show full house.

Not only am I disappointed, But I can assure you that all my friends, family, classmates, colleagues, all my acquaintances, and even my ENEMIES will be equally, if not more disappointed than me. That is why I am lodging a formal complaint to IMMEDIATELY display the return of the show.

20

Reactivated my Netflix account an was charged twice for different amounts? Called Netflix customer service and they said it was a pending state an that only one would go through both posted to my account. This is my second billing complaint in less than three months.

40

I absolutely hate your site's new queue system. I prefer the old way, where movie choices showed release date, adding new DVDs, etc. Your current system makes navigating to add a DVD is made for people in MENSA! Change it back please!??

40

I was searching Netflix for my favorite show, Doctor Who, and I found that it is no longer there. I feel extremely disappointed because even though I am still paying the same amount of money for my subscription, television shows and movies that I love seem to keep disappearing. I am wondering why I am spending this money on a service that continues to disappoint me.

60

I am highly disappointed in the removal of my favorite TV show "Doctor Who". The show was one of the main reasons I have an account with Netflix. Unfortunately if the show does not come back, I plan on no longer being a customer. I am more than sad about the removal of the show and if the show remains off of Netflix I will not be able to recommend Netflix to my family or friends. Thank you for your time.

40

My billing charge was supposed to be 9.99, i was charged 8.99, then again 8.99, and again 11.99, when i just restarted my service. For the same month that was already paid for by my husbands account, supposedly gives us 2 viewing areas at 9.99 a month, so far it is costing us, 39.99 a month for Netflix!

40

All over sudden the picture is jumpy and just quits the program every few minutes. The first few month Netflix works great now it is is terrible. If this continues I will definitely cancel the service.

40

How can you add a new season to a series, advertise it, and then take it off a few months later, just as viewers are engaged and enjoying it? I am talking about "Dicte," the Danish TV series. You have had Season 1 available for some time and added Season 2, I think in November or December. Just as I had watched 8 out of 10 episodes, and was looking forward to the conclusion, the second season disappeared!!! Without notice or explanation!! First season is still there and I see that Canadian Netflix has Season 2. So why tease and disappoint your customers like this?

I must also second the complaints of others about no new or interesting movies, and the confusing change to the Roku app interface. Fortunately, I also have an Apple TV where the interface remains sane. But on Roku, if you need closed captions on a Netflix show, they take up half the screen and add an indelible bit of prose describing the supplier that remains on the top left hand corner of the screen. Fortunately again not on Roku.

Seriously considering cancelling my subscription -- after 12 years (at least).

40

Movies on Netflix stop and start buffering (and again, and again, and again) because Netflix doe not have the capacity serve to all their customers at one time during peak usage hours. I've read enough on the internet now to know the Buffering, speed, and capacity problem is common to all computers. The larger the usage, the slower the machine gets. Being the provider, Netflix knows all about this problem better than the HUNDREDS of complaints they are getting.

Yet when I call them they give me all kinds of bull__ about my USP, my modem, my download speed, restarting the Hopper, restarting the Joyies, and restarting all the equipment at the same time to "realign" the equipment. To get the real story, just watch the buffer rotating circle..it varies from KILO-cycles, to low megacycles, to 16 mega-cycles, (and at times) NO cycles...that's when the cycling buffer is at (and stays at) 25%.

80

Hey Netflix corporate office, I do not have a complaint I have a suggestion. I have seen every show I am interested in and I would like it i f you put more shows on netflix. Such as Hanna Montana, suit life of zack and cody, stalker and more. I really hope you are open to my suggestions and take them into consideration. Thank you very much!

40

My family has our own account and we all LOVE Doctor Who. Please. Put it back up. It helps me laugh when I'm sad, and look at things differently.

80

Why does my netlfix constantly go off saying you are having problems with the service. It happens on everything I watch its so annoying surely by now you should get uninterrupted service I have to go back and press OK so many times.

40

I have spent hours looking through the Netflix lists for a movie to watch that I might enjoy, only to find that there isn't one. The quality of the movies that you are offering us to watch is abysmal, rotten, pathetic and worthless! It is because you just don't care that my wife and I have decided to drop Netflix forever. The only thing that we can depend on from you is a continuing and expanding pile of CRAP! It's just not fair. You know what Netflix is doing and that's criminal.

60

I am unhappy with the fact that Netflix removes movies after once having them available to stream from home. They have very old movies that have little to no stars while the more modern and frequently watched movies are not available or have been removed. I hope this corporate policy changes as it is extremely frustrating & upsetting.

80

To whom takes these complaints and processes them. Good day sir/ madam, I have been a dedicated Netflixer for quite some years. This will not necessarily be a complaint but more of a questionable curiosity that ponders my mind. Once a movie is released or available on Netflix, is there a certain agreement needed for you to show those movies online and keep them? I am really struggling to find answers due to The Harry Potter movies no longer being on hand.

Should I contemplate moving to the U.S. just to get my hands on a the better Netflix down there? Why are there internet borders between us? Do I need to contact the Prime Minister and get a o.k. These are the hard choices I have been dealing with lately living in Canada and not being able to access these master pieces of cinematic history. Well, I thank you for the time taken to digest this information and hopefully being the pebble to start a possible future in which we Canadians are no longer deprived of the exclusive Netflix the United States has to offer. A sadly disappointed customer and proud Potterhead.

40

You never have the movies I want to watch. Once a week I think of something great but Netflix doesnt have It! Why do I keep my subscription? Last week No Thin Red Line. This week no Inside Out. Every week a new disappointment from the Netflix, what happened to you?

40

Ok when I first started using Netflix they had a good selection of movies after several months it went down hill I see many movies rated 1 or 2 stars which is horrible . Please do something about this I'm a paying customer and loyal Netflix needs to up the game and start providing better movies I notice for the past 5 months it's been the same selection horrible selection at that. Please add more better movies on Netflix customers pay for this and they dot get it . I'm not satisfied customer and do not usually file complaints online but before I cancel I want to give Netflix a chance to change this I feel others feel the same way as well. 1 star movies don't cut it and most of them are under budget films that really suck but I feel this can be fixed. Please do something and make Netflix more interesting and worth the member ship cause right now it's horrible. Over 5 to 6 months it's been the same selection Netflix needs to fix this issue asap. Fix this and put quality movies on here not some college kids under budget film this is getting old and horrible.

20

Netlfix disconnects each time we watch a movie. Sometimes it disconnects more than once during the movie. This is fairly frustrating and I have read other customer complaints online about this same problem. Next, I will write a letter to Netflix corporate offices.

40

I have an account with Netflix that I don't use and not since August last year or longer and would like it closed please. What do I do to cancel when I can't remember the e-mail address I used for it. So, if you need other info like bank account I am out of luck. Anyone have their corporate mailing address?

40

Netflix went down, we could not get it on our television, or our two cellular smart phones. I called netflix support and was advised the they were having stream trouble. About a half hour later we were able to get it on our smart phones.. I called netflix support a second time and the automated message about streaming was not there anymore. I spoke to a male call taker and he was very nice. I explained that I was at work and my wife was at home and our television was not getting netflix but are smart phones were and that I was on the account. He advised to have my wife call and give my email, and name and advise her she was my wife and netflix was not working. My wife advised me that the female call taker was very rude and stated that they had a server out.

When my wife asked her then why she was able to get it on her smart phone the call taker said that she didn't know and continued to be rude to my wife so much my wife told me not to have her ever again call netflix. All other times i have had trouble and called the call takers were very nice and helpful. This happened on 10/15/2015 at approximately 8:00 P.M. Ohio time. I pay my hard earn money to netflix for service and expect it, but realize sometimes things happen. but to call your company and be treated rudely is unexceptionable. I am thinking about closing my account, turning off my internet and signing up for Armstrong cable and pay a little more money to have good service with their product, and support.

I use to have Armstrong about two years ago for my phone, cable, and internet and never had any trouble with the cable, but once in a while had trouble with the phone and internet, but was always treated by their employees professionally. As of 9:45 P.M. netflix is still not up on my television.

20

I was speaking with a rep by the name of Ariana on last night around Sunday Night 10/4/2015 Around 11:12. I had a complaint and question about a payment. She was very rude she actually started to scream at me and then she disconnected the call while I was still talking. She was very unprofessional. I work with the public everyday and in customer service and this made me highly upset to encounter such a rude rep.

60

I am requesting that Netflix bring back the policy that customers can get DVD's and streaming movies for the same price... WE have been very loyal customers and have built Netflix to the corporation that it is today. I cant even watch Hocus Pocus on Netflix I have to go online to watch it. Please bring that back

40

I went to watch netflix, got a payment message, tried to reply, did not work. Looked up telephone number called was on the phone for a hour still did not get it fixed. I pay automatic using my credit card, just got the bill, and you are getting your money. I am very unhappy with the way you do business. Please try to fix your mistake or I will not longer be a paying customer and refund my money.

20

A good chunk of episode 9 of Frankie and Grace was not watchable on Netflix, can it be fixed?

40

I have noticed that Netflix will edit episodes making them shorter and cutting up certain parts. I tried to find a question forum on their website where I could inquirers why or submit a complaint, and other then calling a phone number there is no simple way to do so! These might be small issues but these are issues that will lead to my canceled subscription and switching to another service.

40

I started a one months free trial with Netflix. I could not make it work on my Notebook PC, and cancelled it within one week of my trial period. I checked my bank account details some time later and found out you were still deducting money every month! I cancelled my Netflix account a second time and the money stopped being deducted from my bank account. It is only now that I found out how to contact Netflix. So my complaint is, that if you could check that I cancelled my Netflix account within my trial period and could I have any money refunded to me, deducted without my knowledge or permission.

80

What exactly happened?? Well lets see what happened. You have Princess Diaries 2 and The Sandlot 2 but, you do not have the first Princess Diaries or the first Sandlot. How in the world am I supposed to watch the second parts of the movies if I have no idea what happens in the first?!? Also, you took off Young Justice and that is just not acceptable. If you would like the fix these problems that would be extremely helpful to my movie watching antisocial life. Thank you in advance. I am also objecting to the gratuitous violence contained in the series Daredevil; it is too much even for a liberal minded viewer. No warnings are given by Netflix.

80

I had found an amazing show, it was called No Ordinary Family. I had been watching it for quite a while and was really enjoying this show. I look on the next day and I am disappointed to find Netflix has removed this show. I am rather upset that this happened as I was in the middle of watching the season. I would of liked some notice before you start to remove show like this show all of a sudden. I would appreciate if you could please bring the show back.

60

I was told my payments was going to be taken out on the 1st off every month. On the 30th they tried to take money out off my account and they could not get it. So it is now turned off I have now closed the account.

40

I had to call 3 times to get an answer on what was wrong. No one helped me until I asked for a supervisor. He even had an attitude and at one point said he couldn't help me.

40

I went on Netflix and all of my favorite shows on my list have been deleted. I am furious and demand why you are deleting my shows? I was a loyal fan of Netflix but now I may have to reconsider. I have tried calling technical support and they are absolutely not help to me.

40

I've been working hard all week to come home and noticed that Friday is no longer on Netflix and I am very upset just because it seems like it only been on Netflix for about a week or so can you please bring that movie back!

40

On my Ipad when you opened a movie or like Power Rangers, then didn't finish watching, you could go in and close out that particular movie. It would take it off the row of movies. It used to say recently watched, now it says continue watching. You cannot close out the previous movies or items that you have watched or started to watch. I find it very annoying to have all of those opened items. After you watch a movie why would you want to leave it up there to watch again, and again, most people don't do that. Why not be able to close it and move on. So you could have a 100 or more items opened and never be able to close them out and get rid of them. They said this was a change that took place on April 7th of this year. That change is not working for me might cancel my Netflix account.

40

This months netflix has so little to choose from there has not been much added this month if a film has a 1 star rating why put it on there , I'd like to see more of what is excited more horror films more action films I understand family films are added but believe kids films should go under the kids section and not on the adult choices I am not the only who has said for the bank holiday weekend there was nothing worth watching and last month was no better!

40

I have deleted my account, my card is still there and I'm getting charged still when I'm not watching it. I would you like you to delete my account NOW! I hate this site.

40

You know that the quality of films that Netflix catalogs is horrible. In all classifications and all areas it is almost abusive how many absolutely crappy choices you have made to entertain me. When you cannot find enough American produced junk you search around the world so that you can find the lowest level of CRUD to insult my sensabilities. You must know that we, the viewing public, are getting fed up. Here is my solution. Each month I purchase five to seven DVDs to complete my library and soon, very soon, I will drop you for good and for always. PS. So far I have gotten several of my friends on board and the quantity of people continues to grow. Every day you do nothing to correct this growing problem. So, we will leave and buy DVDs.

60

I have been double charged since 11/14/2014 for two accounts created unknowingly under different email address' The total is $39.95 extra that I should have been refunded for. These accounts used the same credit card. Spoke with a rep who was not helpful at all, only offered one month refund. Told him to cancel both accounts and I will never come back to netflix. Will try Amazon prime and Hulu plus instead. Will also file a complaint with the BBB.

60

"Man on the Train" (French version 2002). Defective disc. Probably worn out. Did not play initially and continued not to after various attempts. Would like a newer disc resent to my account. It's a terrific movie and the results were disappointing to say the least. I receive two discs per week. Try again.

60

Netflix now has horrible shipping times for the mail order dvd plan. There is an extra 1-2 business day lag in dvd mailing time EACH WAY. I called Netflix numerous times and they are very aware of the situation yet tell the customer "touch luck". We have a long track record of 1 day mailing service each way, and in our local area, all of our letters still are making 1 day service sent to nearby cities in the region. They claim to be "working on the situation" but are unwilling to offer any solution for the long delays. I suggested (and they acknowledged many others have too!) , that in the interim they offer us single dvd plan members a two dvd upgrade for free until they can "work out" the mailing situation. They were not willing to offer any upgrades or even an extra dvd each week if I called them. They were professional and polite, but quite unwilling to do anything about the vastly decreased service we have payed for for a long time. I did not like this response to the many complaints online, so I cancelled our Netflix streaming and dvd services and told them to relay this to people in their company who might be able to address this in the future.

40

I would like to report defective DVD movies. "Man on the Train" (French) was a defective DVD. "3000 Miles from Graceland" was a defective DVD. Please resend both films. Thanks.

20

So I pay for netflix and when I was watching something they say that many people are using my account. I am using the account only me. Does anybody else have my password? Please explain

40

Anytime there is anything fast pace going on in the show Netflix glitches out. Hey technical team about Netflix and the laggy f'ing piece of s*** get this fixed asap or i am cancelling my service. I will tell everyone I know how bad Netflix is. About time everyone in the world switches over and add the new walking dead season already.

20

There are some shows, not movies, that I can view with no problem.... but ALL movies and most shows have a constant lag after about 30 seconds or less that takes place and the audio is playing normal while the video lags and is choppy. I am very unhappy with this because I have a brand new up to date computer and I shouldn't be having these issues. Please fix this issue Netflix or I to will be canceling my membership.

60

I am angry that netflix removed the series The First 48 Hours from my queue. I had no idea that was going to happen so I missed about half the number of shows.

Dropping shows that have been queued shows a blatant disregard for customers. This is further shown by not having any simple way to convey complaints. This type of service motivates me to seek alternative means of obtaining video entertainment.

40

i really like if they cud at list update der system and their movies and series collection because most of them that are been shown on my playstation are either been old movie or old episode which have already watched so it either they update it or i stop paying them and i stop using netflix thnks!

60

I have a streaming only account. With the implementation of the new streaming only system, Netflix has significantly reduced the number of movies available as compared to the combined streaming/mail in program. The results are a restricted number of choices, determined and changed by Netflix. I was watching a series and all of a sudden it was no longer available and the series has been off TV for over 10years......can't be because too many people were watching it!!

Why did Netflix reduce the number of available videos.....most of them of old, off air, or low viewership anyway so the mail-in crowd isn't going to be losing anything in the process.

I see this as another attempt to up the corporate profit margin because there is no real competitor to Netflix. Why couldn't Netflix just keep all the streaming videos it had in place before the organization boondoggle and as the mail-in videos lose interest to viewers or copyright and royalty issues are met, move these to the streaming only group. I intend to spread the word among friends re: the Netflix sorry service.

40

For the last four years, I have bought a one year gift subscription with NetFlix for my ederly in-laws. The had the streaming and one DVD at a time. I just discovered that their subscription ended in June! That after buying a one year subscription. According to the representative, since they changed the program, their subscrption would only carry it until June! How the hell does that happen? I am furious and I feel like I have been scammed. Shame on you NetFlix!

20

my netflix doesn't work right anymore, the words don't match up with the lips, everything isn't synced anymore, it goes in slow motion, and then fast forwards and then it freezes. It never works right. I tried uninstalling Silverlight and then reinstalling it. Still it won't work. I don't know what to do to make it work. I stop it I pause the show and restart it. I turned off the browser and restart it. I log out and re log in. I turn off the computer restart the computer. Nothing I do is working! What is wrong with your product? how do I get it fixed? if it keeps not working I will discontinue to use netflix in the future and withdraw my membership!!!

40

Removing 2,000 titles, huh? And not just titles that no one cares about. All the old-school Nickelodeon cartoons, Trailer Park Boys, and hundreds of movies. The press statement said that these were the titles least often watched, which after reading the list can not be true. I pay to watch the things that I enjoy, that is the entire point of the service. Why would Netflix take that away, what part of that is a good idea? How on Earth is that customer satisfaction?

40

Stop shrinking the credits to a small box on the upper left-hand side of the screen as soon as the movie stops. Some of us like to read the credits and enjoy the music. I just watched the movie "Bernie" which even had video clips in the credits as part of the movie and could barely see them. This practice sucks! It is like the ridiculous TNT channel.

60

I canceled the acct first part of may did not check the credit card until last week when I discovered they were still taking the payment out of my bank account. They have refused to refund my money what can I do to contact Netflix?

60

I'm furious to find out that after I have cancelled my membership with Netflix , they have still been charging me for a service I am not using , in sod cases double charge. I demand they reimburse me ASAP !

Netflix needs to stop charging me now for a service that I am no longer using, this is akin to highway robbery yes? I am so tired of not working with professionals who will take care of customer service in manner befitting a real company. When I cancel that means NO. Is anyone else having the same problems with Netflix?

60

So my wife and I get ready for bed, turn on the movie we rented from Netflix and on comes the previews which undoubtedly some consumers enjoy watching. We do not and after realizing we can not fast forward to watch the movie we begin watching regular tv. After 15 minutes of previews we tune back to our DVD to watch the movie we rented. Already qnnoyed, I pressed play and mistakenly pressed eject. Yes- I am waiting 30 minutes to watch my movie. Just give us consumers the CHOICE of watching the previews. After the price increase this is just another reason for us to move on past Netflix.

This is the last straw, tired of complaints about this company. They have done so much to lose my business...

20

When I signed up with Netflix a couple years ago, it was wonderful. The movie choices rocked and the tv shows were awesome. I hate the fact that we have to wait SO long for new seasons/episodes but I understand that they aren't allowed by those shows to do that until a certain amount of time has passed. I get that. I didn't sign up for Netflix to watch nothing but B movies! Why are the movies terrible anymore? B movies. I'm about *this* close to cancelling because I can't find a single decent movie to watch. I swear all we get is the straight-to-dvd-movies and horrid knock-offs of the real good movies. Chop Kick Panda? Seriously? Netflix is a joke.

20

There is a definite shortage of new Netflix videos, and the selection is utterly redundant. There needs to be more updated videos. Instead of the same choices over and over! I am tired of the same old videos being run for months at a time, why aren't their new updates to live streaming each day on Netflix? Would it really be that hard to do. I pay each month and don't want to file a complaint to Netflix phone number, still tired of this so I am online listing my dissatisfaction with the company.

40

I am VERY disappointed that you removed The First 48 series from instant streaming. I deleted all the episode from my DVR to make room only to find out that I couldn't watch it on Netflix anymore. Im very ticked at yall for canceling The First 48. That's the only freaking show i ever watch on there! Yall used to be good but now ur services suck and me and my hubby are going to cancel. The reason I ordered Netflix was to watch the seasons of the first 48 I no longer see it in my instant queue. I'm really close to canceling my subscription with Netflix there is no longer a need for it!

60

I was not using the Netflix service but they were charging me the full streaming price of $15/month even though I have never used streaming services. When I called to cancel the service in September of 2011, I was told that even though I had not used the service for several months and had only used DVDs in the past that they would not credit me back anything except for one month service and that it was my fault for not cancelling the service.

Then I noticed they were still charging my account in March 2012, they had never cancelled the service as I requested and then insisted it was my fault again for not calling sooner and that they would not credit me back to September even though they showed that I had called in September dissatisfied with the service. They said their rep could not possibly have made an error when in fact I know he could have and he was extremely rude on the phone to me. Hannah, the supervisor, said that I could not contact any other supervisor to make this matter right and even though I asked the name of her supervisor she told me I did not need to know the name of her supervisor.

I am completely beside myself and upset about how I have been treated by this company and hope to spare anyone else from this abuse.

60

I've been a subscriber to netflix for all but 11 months with there 2 dvd unlimited plan which is 2 dvd's out at once then when you send them back the same day they ship your next 2 , it takes 1 day to get to my areas local hub, over the past months i didnt have a problem until recently, i used to be to watch 6 movies/week now i'll be lucky to watch 2-4 per week as they wait an additional day to ship them out and if it falls on a saturday then 3 more days, i've tired of calling and complaining about it cause its doesnt help not one sticking bit.!!!! $11.99/ month unlimited is a farse and netflix are nothing more than ripoff artists.

60

I have been a member of Netflix for many years. When changes were made in the last few years I have become disatisfied. Some of the movies I want are DVDs and some are streaming. I didn't want both, so I chose DVDs. Over the last year I have found myself using it less and less, plus it takes 3 times as long to get a DVD as it used to, therefore less value in my membership. No need to complain about the post office on that one! So I finally decided to cancel my subscription. I cancelled the first week in March. I had already paid for March on February 28, so I had the rest of month. The first week in March I returned my current movie and now it is March 17. They have yet to send me another. That never happened before I cancelled. I can only think they have no obligation to send me a movie because I am paid up and am no longer going to be a customer. They have received hundreds of dollars from me and my loyal membership but have no need to show me loyalty. I will be sure to make it known that it is not the company it once was. I will reccommed Red Box instead.

60

my husband had canceled his account with netflix when the dvd and streaming services became seperate. i thought that after over a year why not try it again. i signed up for the streaming service only and was incredibly disappointed with the selections available. the first 10 items i searced for were unavailable, and i doubt i will keep the service. the titles i was searching for were not obscure, most very popular titles like nurse jackie, the soprano's, criminal minds, big love etc. i thought that i might have more luck searching for a movie, so i typed in my favorite actress julia roberts. i was shocked again to find how few titles were available, and none made in the last 10 years!!!!!! if netflix does not improve the selection of streaming titles availabe they will continue to lose more customers like myself.

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