Domino's Pizza Complaints Continued... (Page 4)304+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
Davenport Iowa dominos general manager was just arrested Thursday charged with 2 felonies one of which was identity theft. So how long has people in davenport been giving this guy their credit card and other info so he can steal their identity? He is also being deported so dominos supports employing illegal aliens? In the past 5 years he has employed at least 2 convicted child molesters. So customers should have been made awhere that the person delivering their food to maybe their children or around their children is a convicted child molester. That’s just a community danger right there but dominos seems not to care. Is this really the image dominos wants to put off. Great owner u got in Scott ocel
We ordered 2 large pizza’s from your store #4931 on 2/23/2014. They arrived burnt. I called to complain and request a credit back to my credit card. The manager on duty said that they could not credit my card back, that they could only give me a credit for another pizza,and that I should call the next day. When I called the next day the manager ( Allen) was not in. The manager on duty said he would give Allen the mesage and that he would get back to me. I have not heard from anyone. I have just gotten my credit card statement and I did not get any credit I would appreciate your looking into this situation and credit my account back for the 2 pizza’s. I don’t think that Ishould have to pay for such awlfull pizza. I also think that you should look into the fact that these pizza’s should have gone out the way they did. What happened to quality control?
We have ordered several times from Dominoes at 1230 Rose St, #a, Elgin, SC. All orders were delivery and all were terribly slow, but the last one took over 1 and1/2 hours to get to us. Guess what? By then it was so cold it was ridiculous. If that’s the way you operate your business we can just switch pizza stores. Maybe you should look into the management?
When I first moved to Leeds, Al, I wasn’t disappointed that there were very limited pizza delivery options because I have always been a Dominos customer. After a trip to San Francisco I learned that I could re-create the best pizza I had ever had through Your build-a-pizza option. Time before last that I ordered, my pizza arrived completely smashed up and when calling the location, they informed me that it wasn’t their fault. If it’s the driver’s fault, then it’s their fault because he represents your company.
Almost 2 hours later, I received a replacement pizza from a driver with a bad attitude. The last time I called to order, I was at work one block away from my house and I was placing two separate orders. One to be delivered to my home for my daughter and her sitter and one to be delivered to my place of employment. I was going to be paying for both purchases. After confirming my order and hanging up, I immediately received a call back to tell me that the they told them not to complete the order because “they were too busy to do two deliveries.”
Needless to say, I didn’t have good come from Dominos that night. Then, today, I ordered online. 45 minutes later, my order arrived and it was wrong. So I called. The guy informed me that I hadn’t placed my order right and they fixed it exactly as they had received it. I had the confirmation though stating what I had ordered and his response was “well, what do you want me to do about it?” ….. “Um, I want you to fix it.” Very disappointed and at the point of writing off your company altogether if this is the service I will continue to receiver. Your local offices are the representatives of your company and if they won’t take pride in their job, then who will?
I live in Adelanto, Dominos is in Adelanto yet they live not deliver where i live, when i asked why not was told they only deliver up to Air express way, this is so friggen unreal yet your ad on tv shows where you deliver anywhere, some thing needs to change Thanks
My problem is I placed a delivery order at 11:23 pm on 08 30 2018 they get to me at 12:39 am pizza cold without my extras i paid for they wouldn't answer when i tried calling after the delivery left or before he got here i buy alot of pizza from them and if you pay for something that what you want right so if they don't like their job then they should close the business and stop taking people's money for something they don't stand by it really upset me to know that they think they can get away with this it is unethical and not honest see the delivery guy said he would bring back the thinks i didn't get but hasn't shown and gave him tip anyway something should be done
I called to place an order - they answered and then put me on hold for 10 minutes. I hung up and called back, they answered and then put me on hold again. After another couple of minutes - they finally took my order. I spoke to the manager about the hold time. The manager was not too concerned about it, she gave no apology and then tells me the hold time was justified because they were really busy and the fact they only had 3 phones and all were busy taking orders. The manager also said that the corporate office would agree with that 10 minute hold times on the phone is acceptable if really busy is the reason. The manager is basically saying it is ok to give bad customer service and not make it a priority if too busy is the reason or perhaps it never existed in the first place regardless of the time of day or how busy. I am very disappointed in this message, in the experience, in the leadersip or lack there of and in Domino’s overall. In closing, I am a weekly customer and spend approximately $70 dollars and deserve better - all customers do. Hopefully, this complaint will create positive change for the better and prevent it from occurring again.
The service at your tannum sands store is terrible, on a number times when going to store for a pick-up either the order is wrong or has not been cooked. Tonight was it for me , after ordering on-line and tracking it on my phone I go to the store to pick up and pay and am confronted with the young girl behind the counter on the phone trying to explain an order for what seemed like minutes,then when she serves me she cant find my order and tells me that there must have been a mistake and I would have to wait for another one.Noone in the store would be over the age of 21, you have kids under pressure trying to run a store.Disgraceful. And by the way I did leave the money on the counter.Not happy.........
brought enough Domino's to get a free 12" pizza called ordered 3 extra toppings and a root beer plus delivery they said it was $7.02 more when it got here the price was $20.48 I told the delivery driver they said $7.02 he said that was okay I said wait a minute while I called them they said they didn't put it was a free pizza and if I only had the $7.02 for the order this young man would of took it on his self to cover the $20.48 price I paid the full price but I live on a limited income I don't want your coupons or anything else but if you let them keep doing this you won't be doing much bussiness cause you lost min
you have a rather nasty person working in your Pekin Illinos store Lori not very clean has rotton teeth and a foul moth will not buy anything from that place Hi pizza hut
so I ordered a pizza tonight from monahans texas location online, I put in what I wanted and even went thru your online menu to delete peppers and asked for my pizza to be square cut and my pizza showed up with peppers and was not square cut, why do you give us options if your not going to follow them?The only reason I complain today is that I eat quite often at dominos and lately have been having multiple small issues, I am a paying customer and deserve to receive exactly what im ordering. its to late to fix as im on a busy schedule and don't have time to wait for another pizza tonight. today is 7-26-18, 9287 is store I guess, order number 211518
at 6:49pm I called the Atlanta Hwy store (706 354-1179) and asked them if they will delivered to 345 Hollow Ridge Dr. Athens 30607 & they said yes so I placed the order for 10 large pizzas to be delivered at 8:55 as my party was going to be over at 9 O'clok, at 8:36 I got a call from the Baxter store telling me that they got my order transferred to their store and will take 30 to 35 minutes to be delivered I told them it was still OK as I couldn't do anything else because i had my party going on already. I called @ 9:04 & the guy told me my order left the store 10 minutes ago, called @ 9:15 and the guy told me my order was on its way and told me they got my order @ 8:40 & basically was not their fault because I ordered to the wrong store. they delivered my order @ 9:40pm, they gave me some cinnamon bread twist for free for the inconvenience but some guests had left already.
I started this complaint by telephone but my phone is dying so I will submit my complaint here. On Saturday night 7/14/2018 around 9pm, I went to the Dominos at 3484 Boston Rd. in the Bronx. I ordered the 2 large pizza for $10.99, I ordered 4 pizzas, thats $22.00. The cashier told me the total was $40.00, I said that's impossible the tax is almost the same amount as the bill. He was nasty did not know what he was doing, could not tell me why the tax was so much, kept sucking his teeth and saying well that's what the computer says, I don't know, your bill is $40.00, over and over. I told him there is only a 8.25% sales tax in nyc and there's no way a $22.00 bill is going to be almost the same amount in taxes. Eventually someone else came over and rang it up and said it was $32.00. I complained to the manager about the first cashier arguing back and forth with me, that cashier even gave me the finger, and when the manager told him to stop arguing with me and go in the back he had a back and forth with the manager before he would go in the back. He acted like he was outside and able to argue with someone if he chose to.
After I left and got home I realized they did not give me a receipt. I was so angered over something so basic for a business which is to be able tell you what you are being charged for including the tax, and for any employee to know something is not right when they see taxes that almost totally a person bill, that's just common sense. They should know to ask for assistance rather than stand there and argue with someone over what obviously is a problem. When I realized they did not give me a receipt I was even more annoyed. If you have some kind of dispute with a customer about what you are charging them for that would seem to be the one thing you would want them to get a RECEIPT. I feel that the $10.00 in taxes I paid was to much, and I don't trust them because they had to deliberately not give me a receipt, doesn't the computer automatically print a receipt. What kind of deal is it to buy something for $22.00 and have to pay $10.00 in taxes. I want to make sure I was not over charged.
On July 11th at approximately 7:23 pm I went to pick up my order from Dominos Pizza located at 2002 Nickerson Blvd., Hampton, VA 23663. While paying for my order, I observed 3 employees preparing pizza without any gloves on which alarmed me due to sanitary concerns. Further, one of these same employees tapped the other on his back bare handed, then returned to preparing the pizza.
Please take the appropriate measures to ensure staff are wearing the proper protective gear while preparing food.
Last night(july 6th,2018) I ordered a pizza and sandwich. The problem was the pizza dough and sandwich dough was gooey. After cutting away some of the crust, I was able to get 1/2 of the sandwich down. Same for the pizza. This use to be my favorite place to buy pizza. I need to go back to pizza hut.
5819 Campbellton Rd SW Atlanta GA The service is terrible the customer service is terrible the pizza is terrible
Why is it so hard to order on line this has been happen alot. That's why I stop order on line period. I also try to order on line on cell phone still I was not able to order. So forget you also Domino's pizza forever good bye
I ordered a small pepperoni pizza to 5675 Lebanon ave. But I seem to not get the order and I ordered 3 times
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
A driver comes past my house at least 2 times a wk delivering to a house past me but store says they have to meet me 2 miles away further in town because I’m out of area.
First time ordering from our new Dominos in Dunnellon, FL What a mess,, no system, lost orders, my pizzas over an hour later were found & COLD. . They had to remake my Dads sandwich again as they could not find it. Where were the apologies? Gift Card? Even a Manager? They made sure they got the delivery orders out. What was the Problem? They need training....Customers First!!! What was their issue??
To Whom it may concern:
We ordered from the Dominos on 500 North Henry St. in Alexandria, Va. last night.
It arrived burnt and cold and slicers were piled on top of each other. It was inedible! Order # 294828
In California when I order it's usually delicious!
I would like to be compensated someway!
I just ordered a pizza and wings from Dominos today. When the order got here I found the pizza was lukewarm well I am used to that about now as every pizza place usually delivers it this way so you have to re heat it.
What bothered me was the chicken wings. I ordered via phone and told them mild sauce this was that Buffalo hot sauce put on the chicken wings instead! I had to rinse off the chicken and recook it with my own BBQ mild sauce which he should have come with in the first place or no sauce whatsoever just not that buffalo hot sauce hate that and it is bad on my stomach as well.
Other then that was ok just not the lukewarm pizza and the hot sauce on the wings!
Order number 225106821 was placed with Domino's and PAID for by my direct debit card. Food NEVER DELIVERED, despite phone calls to my local outlet. I visited my local Penrith outlet the following day and was met by rude member of staff who would not issue refund. Referred my complaint to the website. I have done this and so far have only received one voucher for a free pizza, considering my order was for £23+ this hardly amounts to half the value of my order. Plus the experience of your most unhelpful member at your local staff and various emails via resolver website, I am disgusted with your service and customer care.
MY WIFE AND I ORDERED 2 SANDWICHES AND A L PIZZA. WE ATE HALF OF THE SANDWICHES AND MY WIFE WHICH SHE HAS THE CHICKEN SANDWICH FOUND A PLASTIC GLASS ON THE EDGE . I CAN'T BELIEVE THE PERSON WHO PREPARE IT DIDN'T SEE . VERY SCARE IT . WE THROW THE REST OF THE SANDWICHES AND THE PIZZA ON THE TRASH. WHO KNOWS HOW MANY PIECES OF PLASTIC GLASSES SOLD TO YOUR CUSTOMERS :(
DOMINOS DECIDED I WAS A CHILD MOLESTOR AND PUT SHIT LOADS OF SALT IN MY PIZZA AS WELL AS DELIVERING ONE THAT WOULD FEED A DWAFTH STYLE STEREO TYPE ASS . FALSE ADVERTISING AFTER REFUSING TO DELIVER, YEP........................................................................................SHLO
I order 2 pizza on lunch break and never received my pizza so I call the store back they say my phone number wasn't a working number ,I waited my whole break and didn't have any food
The last two pizzas I ordered came dry hard and Luke warm. I called and spoke with the manager about my concern and she wasn't sure how to handle my concern. At the end of our conversation she ask if I would like a credit for a future pizza and I state that would be very nice of her. She said she would put a credit under my phone number so when I called to order my pizza just tell them the credit would be under my phone number. I called today 3/16/18 to order my pizza and the manager said she didn't remember my conversation and she is good about putting in credits that she could give me a 5.00 credit that's all she could do because the credit wasn't put in the computer. The Dominos in question is located in Mt Pleasant, NC 704-436-1117. The manager I spoke with was working on 3/16/18 at 6:30p as I didn't get her name. Customer Service is less than satisfactory. Thank you for your help.
Barbara Newton, Concord, NC 28025
My name is Rafael Hernandez. I chose Dominos tonight over pizza hut because is closer to my home. I feel I made the worst decision today just for driving closer. I ordered a pizza with extra bacon and pineapple. When I went in to pick it up the bacon was almost unseen. I paid extra, and this happened 2 weeks ago when I ordered. I thought maybe it was just a mistake. The young man who helped me at the time was friendly and apologized. Today was a difference experience. The young lady who stepped to talk to me, was very bold. I asked her, " If this is considered extra bacon which I am paying for, what would it look like without bacon? HER REPLY WAS , WELL LESS BACON. SHUT MY BOX OF PIZZA CLOSE AND SAID, HAVE A GOOD DAY, AND WALKED AWAY. I am very disappointed how I was treated. I am a Retail Store Manager and this is not the type of customer service you give. This was at store in Lantana and congress. In florida. Just east of I-95. I believe is Store# 5169. Phone number is 561-533-0905. Order number # 331966. I ordered the pizza under my nickname Tony Hernandez.
I would like some to reach out to me ASAP. My number is 561-907-0151.
On the night of 2/15/2018 I used the dominos in Hope Arkansas and used a fund raiser card that was a buy one get one free , I understand that the way the card works is that I pay for the higher of the 2 pizzas I order . I ordered a large meat lovers add mushrooms and onions and a plain pepperoni , I was told the price was 23.88 and when I showed my card I was told the same order was 28.00 something . So I was lead to belief that it was cheaper to not use my card . I have never paid this much for this order in all the years I have been using these cards. but we were hungry and we live a hour drive away so we placed the order and waited our time when we picked up our order we were in a hurry and did not think to check so I made my hour drive home to find my pizza was raw and I had to recook it. this morning I called the store and reported this and was told yes I was charged to much and that this was not the first time it has happed with this employee. But was not offered any help on the fact that it was raw and over charged . I just felt this was something that you might want check in to , because this is the only pizza we eat .
thank you for taking the time to read this
Phone ordered Pizza and Wings at Dominos in Shawano, Wi. 2/9/18 picked up after work and was charged $21 + for two items that should have been $5.99 ea. Person who took order was very rude and seemed irritated with order. Usually very happy with service but not this time
I called the Winchester Domino"s on 02/08/18 to place an order of several pizzas. The girl who answered did not act like she had time to take the orders. She kept rushing me. I asked what specials for delivery, "we dont have any what you want? How much are 1 toppings ? "What Kind"?, pepperoni," 13.88 be there 30 or 40 minutes," I would like another," what kind," let me think..."hello you there?" what kind. "Forget it. I called papa johns because they had patience and asked if I would like anything else. Papa Johns didnt act like they were in hurry to get off phone.
I always order Domino's and usually they are helpful and nice. If i am paying for something i would like to get my whole order placed and not feel like i am an inconvenience to them.
The time was around 4:45pm
Worst service at any pizza place was Domino's last night! Took over 1 1/2 hrs, pizza was over cooked (2) brownies were literally BURNT(see attached pix) and cold as was the pizza. With tip cost me just under $60! I could have gone many places and got a good steak for 2 for the same or less! I want my $60 reimbursed! I deserve it LOUSEY service and PRODUCT!!@!
last friday did not receive delivery of my pizza order $48.97 taken from my bank waswrung and told order went to wrong store and you would refund my payment this has not been done please rectify and return my payment as goods not received thankyou fay goodman phone 035456430 nelson
One star is too many tonight. We ordered online, and it came 45 minutes late. 20 minutes after the online tool said it had been dispatched, we called the manager Gabby. She was very rude and acted like she didnt care. Then 25 minutes later here comes a sloppy tall high school kid to my doorstep. I asked him what took so long and he became immediately became defensive and copped an atttitude with me. Because I have had issues with the drivers lying from this Dominos before, I recorded the exchange I had with the kid on my porch. He went as far as to tell me and I quote... "shit happens" when i asked him further about what kept him so long, since my house is not even 2 minutes from Dominos. (I have the conversation if you would like to hear it.) He because very flippant and when he left, he left driving fast and carelessly up the street to Dominos. By the time it took me to put the pizza on the table, dail the number to Dominos, "Jacob" answered the phone. I asked for the manager on duty and I was promptly hung up on. I called back, and Gabby, Who was also not nice, as her tone was a i dont care tone once again, said sarcastically that she would speak to him after she got off the phone... Neither one wanted to give me the number to the boss, nor the name of anyone above them from the store. The first call, we were given a number to a Greg and the number went to a voicemail. These two people were not professional at all... It will be a really long time before we eat at Dominos, and when i cut and paste this on my fb, and ask everyone to share it, I hope they realize that no one appreciates service like this.
I ordered 2 medium pizzas with extra sauce online. After ordering, I seen the order details and realized that I had forgotten to put the toppings on the pizzas, and also forgot to put cheese on them as well. After seeing that I had already paid, I felt I needed to contact them by phone. A man answered the phone, and I began informing him of the mix-up. He seemed confused with what I was trying to tell him, He asked me to just order it again online. I assumed that he was going to cancel the previous order, but I didn't want to order it again until I knew that that transaction had been canceled. While sitting at my computer, I heard him asking another person whether they had already placed the order in the oven, which was followed by a yes. He then proceeded to ask me, "So, what did you want instead of the pizzas?" I told him (after already informing him multiple times) I still wanted the pizzas, I just wanted to call and make sure that the toppings were on the pizzas and that it did have cheese. After a few moments, he then repeated the pizzas back to me followed by saying, "we will have it out to you shortly." When he repeated the order I noticed that he did not say extra sauce, so after he was finished naming the toppings I said "and extra sauce." After getting off of the phone I received a phone call from a girl, who claimed that she was the GM of the store, and she said "I do not like the way that you spoke to my employee, you sounded like you were blaming him for the online difficulty. I just wanted to say that was very rude and disrespectful." I first informed her that I did not recall being disrespectful in any way, and I asked her what I had said that was disrespectful. She sounded as if she misread the situation, but continued to throw accusations. After she tried to complete the phone call, by saying that I should come in and order. I told her that I no longer wanted my order, and I wanted it cancelled. My fiance then, went to the donimo's location and asked for a paper receipt and spoke with the manager, who was laughing at my fiance's expense.
We will no longer be doing business with Domino's Pizza due to this incident. We feel it is absolutely unprofessional to call back a customer to insult them with beyond wild accusations, thus ending in a cancelled delivery order.
My children called store #3486 to order pizza because I was working late. After 1/2 hr, the children called back to find out how much longer it will be for delivery. The worker left them on hold for 7 mins then hung up. The workers were heard in the back ground saying "f**k her, let that B***h wait. This language & behavior is unacceptable, especially if we, as patrons are willing to utilize your store. They then got in a cab to go pick up the food. When they got to the store the worker refused to service them & even turned his back to the counter. My daughters did not deserve this service, nor does anyone else. It wasn't until they said they would call their brother to address this disrespectful worker, that they were given their order: 10 mins later. When the girls got out of the cab & went into the house (which is only 11 blocks away) the 2 pies were cold & not what they ordered. They were instructed by me to not return to your store EVER!!!!
On December 18, 2017 I placed an order through my Domino's app for $33.13 My kids LOVE Domino's and we patiently waited for our order however 2 hours later if finally came and we were not a happy bunch. I watched the app because it told me our pizza was on it's way and we live right down the street. After waiting about 30 minutes I called and the girl told me he was on his way which wasn't the case because we waited about another hour. The delivery boy got to the house and told us that he had to wait for a jump because his car wouldn't start and he never left the Domino's parking lot. Why didn't the girl who answered the phone let us know that because we would have just went down to pick it up because the kids were starving at this point. The food we ordered was cold and my kids were not happy because it didn't taste good. I called back and spoke to someone who I thought was the manager, explained what had happened and they advised I would get a full refund. Well I never got my refund so I made a complaint again and never heard back from anyone. Like I said we order from here a lot but with this kind of service I have been taking my business else where. I will consider giving this Domino's another chance if I get what I was promised which was a full refund of $33.13
to whom this may concern,
I'm a long time customer of dominos and currently reside in Stoughton ma 02072 which we would order from your canton Massachusetts store near cobbs corner. literally 85% of the time I order from there somethings wrong. just as recent as last night. placed an order for delivery which I usually pick up because its always wrong. placed order at 730 pm was told a half hour for delivery. I used the tracker on my app to make sure everything went ok.at 7:49 it said it was out for delivery. I live 6 min away. 830 I called and asked where the driver was because food was still not delivered after 40 min on the road. employee stated we are waiting for your wings because it keeps on going out with the wrong orders (which this has been an excuse many times before). so I said I want a new order since my wings and pizza have been sitting for over 45 min now which would be cold , employee Alex said no its still a little warm and ok for delivery. so of the last 7out of 9 times ordered this has gone wrong with food having to be comped for the huge inconvenience. I'm not the only one because when I'm there waiting for my order there is also other people there with the same issue. There is no way this store is going to last with such and under performing staff or something within the company needs to change. good luck with this store because you need it as I don't see it lasting another year. after many attempts of being a valued customer i believe you have lost me and probably many more from the people I have spoke with in the store with the same issues.
while waiting to pick up my order, I watched as a worker prepared a pasta dish.
She was not wearing gloves , This made me ill. The food I was buying only the chicken
was for me, to share with someone else. So I asked ,"Do you not wear gloves?" The casher
without a care said, "no". My concern is ,its flu season: even not its a fast food restaurant, please.
I couldn't eat, the thought of it. I feel even worse not telling the others. They were starving, when I walked in they started
eating. GLOVES are a necessity. Something should be done. This took place at 12317 Old Halls Ferry rd.@9:30pm, my total was 23.75
under the name of Carter. I really believe if people knew their food was being handled like this , they would not buy it.
Your app is awful. Why can’t I just go on there and see what is on a specialty pizza? Or price your items? Why do I have to ORDER and say Delivery or Carryout if I do t even know what I want. Major turn off I’ll order elsewhere.
i order a pizza they made it wrong i call them about it they told me i would mail me a gift card 5 day later about it the manager would not talk to me was told to call the office call the office 10 times left messages never got a return call got a email from a nick lane said he was a gen. manager for Kokomo area said he send too sent one said 3 to 5 day its been 12 day now nick wont email or talk to me i feel its a joke to them and they don't respect their customer only their money
if i cold give this zero stars I would. I had my friend over and she took my phone to call dominos to ask the # for our local pizza pizza because there is no dominos around us, when they answered the phone it sounded like a male teenager. my friend then prosodies to ask what the # for the pizza pizza is and the worker says with a lot of attitude "are you serious" my friend then says "yes we don't have a dominos around us" she then hangs up. about 1 minute later we get a back from your company asking if had found the number and i had answered and said "sorry my friend took my phone" the same teenage male then said "oh yeah sure they did" at this point the male was very rude and then hung up. this is horrible serves.
The last pie i ordered was the only bad pie ive gotten in a ling time. The crust was super dry hardly any cheese and i asked for extra cheese and mushrooms didnt get any extra the sauce tasted like it wasnt cooked.
I phoned 131888 voice put me through to wrong store, i asked for miami & got mermaid which i had know idea at the time of ordering. young male who took my order said 30 min for delivery, after 50 min i then called to find out where pizza was. my pizza was stone cold, didnt taste nice, crust was rubbery, very dry & my desert was hard as a rock i couldn't eat.
I placed an order on 12/13/17 for total of 4 pizzas brownies and beverage online. after I placed order I called the store and requested my second order be delivered to the same main address the female I spoke with said sure no problem. after almost 2 hours I called the store to see what happened to my order, I was told by a manager that they were backed up and my order should be up soon I verified delivery address again. After another 45minutes the driver showed up with 3 ice cold pizzas and 1 pop. I asked where the other order was and he said 'I only have what's written on box and left it at that. he had no customer service skills what so ever. I called the store and again spoke with a manager , told him about the cold pizzas and the missing order, he said he would personally remake the pizzas and find the missing order. (these were already paid for online). After another hour and 15 minutes I called the store and spoke with a different manager who knew nothing about the situation and said the manager I spoke with was gone! She offered no resolution so I told them to refund my money! by this time it was 9p that's 4 + hours, I had to get something else to feed my kids . Nobody at the store has any skills for keeping customers. This is by far the worse experience I have ever had .
Just had mixed pizza it's the worst I have ever had from dominos I have had better from Aldi or lidl
Hi I work at the Monroeville store up on William Penn highway Im only filing this complicate because I had one day left on my 2 week notice and he told me He don't need me anymore because I got a new job and I wanted to finish my 2 weeks and he told me no and for the time I worked there he called me fat to my face and I'm German and he made racist comments on me saying that I should do the Hitler salute to the inspector and say welcome to domino's I felt so disrespected when he did that and at the time I didn't want to have problems at the work place plus he picks on everyone up there if they don't do what he wants he cuts there hours he'll send them home early take away days and make sure they get the worst deliveries thank you for your time and I no nothing is probably going to be done with the GM mozi but he doesn't deserve to have his job all I can say is when Kevin was in charge the store ran perfect.
I ordered a pizza and boneless chicken nuggets about 830 pm. Pretty sure it was 8:33. At 9:54 no delivery yet. Called several times. Was told the last time there was only 1 delivery person and she left the store with 10 orders. Crazy thing is I was only about 2 miles from the store. The man I spoke to the last time informed me that his delivery time was around 3 hrs. That would have been nice to know upfront. The overall score for dominos is a 1. Something. It would be lower if people could give a 0. Its not the food. Its the service. If you don't correct this problem. Your business will eventually close. Do you care? People are taking the time to tell you. What are you going to do about it? I won't order from you ever again. Sorry if I have typos my vision is bad, and I still sent this to you. PLEASE do something to correct this! Is customer service a thing of the past? Surely not.
I placed an order at 12:20 and was waiting for the food: pizza and pasta. It was already 1:30 and called the store and food was still at the store. The reason they gave was that they didn’t have enough drivers and that it will take them 30 minutes to deliver the food. I cancelled the food, very poor service. Store number is 6585 in Mission, Texas. My order: 1088421 under Mario Campos.
While back it took over 3 hours for a very rude delivery driver to bring our pizzas so I asked that he not deliver to me again. This evening I tried to order from the wellston store again. The manager tells me that the rude guy is the only driver. So I said he could deliver my 3 pizzas if he could be on time and not rude. I was then basically told NO. She told me I would have to come pick them up. Since that's not possible I asked 4 him 2 deliver 2 b told NO. Lost the business of a family of 14.
I irder a large cheese extra cheese they charge me eighteen dollara an brought me a mediyn cheese pizza qith no extra cheese . i ask the delivery guy qhata this. He replied i dnt kno i aint a cook. Rude. I gave him 20 bucks for a med cheese pizza qhen i turn around he was runnun to hus car. No change. He kniws a med pizza is 6$. No change an he didnt ask me did i need change. I am so disgusted.
I got a text on my phone 3days ago.telling me I had enough points for free twist bread.Today I ordered 2 med pizzas on line,i called and explained about my free twist breads the worker said ok we will have them ready when I pick up my pizzas.i went to pick them up and the worker said he didn't know what I was talking about. another female worker ask me questions I explain AGAIN she looks on her register and she says well I guess if you say so you can have them but it will 20min.i told her what the other worker said about them being ready and she said well like I said it will be 20min I was very upset if your not going to honor the free bread then stop sending me text.i am very disappointed..been a regular customer but not happy with service lately.
Girl at the counter was sarcastic and rude when I asked if the crust style was correct. I was missing toppings and the pizza was soggy. I haven't ordered from Dominos in years and I should've kept it that way. Tried to call the store and kept getting put on hold. Horrible food and service.
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