Costco Complaints Continued... (Page 3)223+ reviews added so far. Upset? Call Costco corporate: 425-313-8100
I don't see what the fuss is about. No problems with Costco here, in fact I wanted to share the reasons why I love shopping there for all the haters out there. Do you want 3 to 4 times more product than you need for a cheaper price? Than Costco is your store. Everything bulk you can think of, they have. It is an amazing store with great prices and even greater product, however, if you are feeding a family of one or two, than Costco is not the store for you. I have heard of how amazing Costco is so I got a membership and a credit card and a crappy picture and $106 later I was set to be a member for an entire year. I thought that I struck bargain prices. I only went there three times to only get water and cleaning supplies. It is only me and my hubby and we do not need nor will we eat a dozen chicken breasts. For a family with kids (especially growing teens) than Costco is the place for you, for a newly married couple, not so much.
In Nov 2014 I presented to Costco my reward coupon for $138.55 and they advised me they could not take it because it expired Aud 31 2014. I indicated due to it being mailed to my old address 1138 Gamble Lane Esc I had just received it. Costco said I had to talk to American Express regarding getting it replaced. I called American Express and they said they could only give me 25 to 50 percent of it's value but they would forward the info to a supervisor for review of a full refund. Shortly after that my wife took a call from American Express and they said I would be getting a full amount of $138.55 on the next reward cycle. As of Jan. 28, 2015 I have had no replacement of the $138.55. I called American Express today to check on it and they said since we are in a new year 2015 nothing can be done about the 2014 reward coupon in the amount of $138.55. I spoke to both customer service person then a second person and lastly a third person called me back. No resolution. This is ridiculous and immediate action should be taken to refund me the $138.55.
I've been a client for about 15 years and always enjoyed and like shopping at Costco . I got my mom who is 75 years old an American express card from Costco and every time she comes to USA she wants to go and do her shopping at Costco. She is always been a very chide person and very quite the type of person that doesn't like to be on the way o bather anyone is in her nature this one time yesterday January 27 2015 in north Miami Biscayne Blvd. at around 1100 Am she standing on line to purchase her items and it was time to pay she just forgot to get her credit card out (unfortunately I was at the ophthalmologist at that precise time) the cashier ask for the payment quickly and very rudely scream to her to move out of the line screaming continually step out she was just rushing and she got so nervous and franticly she was looking on her purse for the credit card but finally found it and was able to pay as fast as she could she got so nervous that she staring telling me she was already getting older and was frustrated for not been able to find the card on time. this is my mother and don't appreciate the treatment to her by such a rude uneducated person wonder if she the cashier doesn't have a mother or father getting older and if she will like me to treat her parent the same way. I am considering moving to bj or Sams I like Costco very much but seen the treatment you get at the point of sale is not fun anymore to go
I bought a of glasses in July of 2014. In Oct. the bow broke off on the right side. Brought them in on the 20th of Oct. I was told they have them on order and as soon as they come in they would call. I waited 2 weeks and called...they were not in yet. I called the end of Nov. still not in but were expecting a shipment into their depot on Dec. 29th I called....not in yet...didn't know when they would be in...but will call as soon as they get in. It is Jan. 23. No frames. I have had these glasses 7 months. Wore them 3 months. Are they waiting for my warranty to expire??? I am being told there is nothing they can do. I don't think I am being unreasonable about this. Love these glasses....the best price around.....just wish I could wear them before I don't have any warranty left. No one really cares!!! Is this how you treat a customer!!!
I have been filling scripts at this place since they opened the doors of this location many years ago; however never met LISA and you don't want to meet her. I was given 2 scripts last time I visited my Dr on Dec. 18. The second script clearly said on the document "not to be filled before 1/21/15; however LISA took a quick glance (and she's filling in for Mark S.) and said "I can't fill this it's beyond 30 days." I told her I was given 2 scripts "I don't care and I can't call him either because it's beyond 30 days and kept shoving the damn scripts and my driver's license back at me. I kept trying to explain but now she's getting belligerent and starts raising her voice "Sir, I TOLD YOU, these cannot be filled, you will have to go back to this Dr. and get a NEW script.......and then a moment of clarity.........'oh, I see here where he typed in "to be filled 1/21/15 or after'...this woman is half my age......APOLOGY??? You must be kidding me. My wife and I used to get ALL our scripts at Costco but with repeated bad service by their staff, my wife gets her's at CVS as do I, except for these two which are hard for CVS to fill AND they're extremely expensive. So out of 14 scripts for the two of us now we are down to 2.....and now you know why. Go to CVS and spare yourself the headache from LISA......THE FILL IN.
Scott toilet paper is to thin with small holes in it may as well.use your hands and wash them .
Checking out at Costco the girl slide my membership card and said, “Oh your membership expired” She called someone over and that girl said you can renew your membership right now. I said “no I can’t because it’s was my husbands executive membership under my husbands business”.” I don’t carry around blank checks from my husbands business”. She then said,” when was the last time you used the card because it expired in Nov. and we let people check out one time after the expiration date, but it’s March so it’s been to long”. “Also the last time you checked out in Nov. the checkout person would warn you of your expiration date”. The main thing I usually buy from Costco is 3 bags of milled flax seeds at a time so I don’t have to go back because Costco is out of my way. Nobody ever warned me that my membership was expiring while checking out. I didn’t know if anyone else from my husband business went and was warned that the membership had expired. She then grabbed my Costco card and walked away with it. Several people were waiting in line while all this was going on. I think you should direct your checkout people that if a card comes up expired then direct that customer to the customer membership desk. The girl that was helping the checkout person was super rude and accusing me that I should of known. I told my husband what had happened and it was an oversight on his part to renew the membership. We will not be renewing his executive membership. I did most of my shopping at Sam’s Club, now I’ll do all of it.
Disclaimer: This complaint was submitted by Sandra Fuhrman on 03/20/2014 at IP address 126.96.36.199 using our Costco complaint form. This opinions contained in this Costco customer review titled, “Treatment of customer” do not reflect the opinions of this website.
To whom it may concern:
On June 27, 2012, I bought a discounted TV, a PANASONIC model TC-50PU54 priced at $749.99 and was discounted $100 so I paid $649.99 plus the 7.125 sales tax. To pay a TV with this amount of money should last more than 13 months. This TV went out after 13 months but since it’s under warranty for 2 years, CONCIERGE SERVICES sent a serviceman to get it fix 3 weeks after we called. This was in Aug., 2013. We have to wait THREE WEEKS, but thankful it got fixed at that time. This fix lasted only TWO MONTHS. On Oct. 17, 2013 this TV went out again and this time talked to a manager in Electronics Dept at this store about returning this TV for an exchange and our willingness to pay for the difference of whatever we will replace it with. This manager told us to talk to CONCIERGE SERVICES which I did again and this place insisted in getting it serviced again which they did a week later, Oct.. 24, 2013 to be exact is the 2nd time this same TV was serviced. This 2nd fix lasted a little bit longer this time, 4 1/2 months it lasted. Mar. 11, 2014, this TV is out again. I am sure if I call they are going to send someone to fix it again and I know they just keep getting it fix until our warranty runs out in Jun 26, 2014 and we will be on our own to get it fixed and this is just plainly WRONG! If you sell a defective TV, please take it back and make it right with your customer. Can someone please call me to discuss this, 612-201-5851. I thank you in advance for your time in getting this complain taken cared of.
Disclaimer: This complaint was submitted by Monina Allen on 03/12/2014 at IP address 188.8.131.52 using our Costco in Burnsville MN complaint form. This opinions contained in this Costco in Burnsville MN customer review titled, “I was sold a DEFECTIVE TV.” do not reflect the opinions of this website.
Hi, I am Costco customer for more than one year, i interacted twice with Costco Customer service department, they talk to me as if I am not a customer, they don’t even wish you when called them and they interact you in a politely. I am surprised how a company like Costco has such poor customers service?
I have been waiting 45 minutes…to simply pick up contacts at the optical counter. I am waiting as I write this message. I have been here 45 minutes and still have not been helped. I am simply picking up contact lense. Are you kidding me it takes an hour to pick up a box of contact lense. I am here because I was switching my eye care provider to costco, but after this experience I will not do my eye exam or prescription here anymore. This is outrageous and unproffessional. You have got to be kidding me. Not even a smiling employee makes this wait acceptable.
i use to be able to check out groceries and beer in the liquor dept. and write one check.. as of april 1 i have to stand in one long line to buy beer.. then i have to go around and stand in another long line to pay for my groceries.. and right 2 different checks.. this is very inconveniant and a big waist of time.. i will not be renewing my membership this year.. i will spred the word and i’m sure it will cost costco alot of business.. i know costco is a very big company and i know you won’t miss my business.. i’m just letting you know that whom ever came up with the big idea of making people wait in 2 seperate lines and write 2 seperate checks needs to find a job somewhere else.. his or her costumer skill suck…
A couple of months ago we bought a large bag of Kirkland Super Premium Adult Dog (chicken, rice and vegetable) for the first time for our Golden Retriever. After a couple of weeks he became quite ill, lost all energy, refused to eat, and the vet perceived stomach problems by feeling abdomen. The vet had no idea of the cause of problems, but medication and changing his diet to chicken and rice for a week or so returned him to his perky, happy self and he seemed thrilled each time he was fed. His dog food was gradually added back in and the chicken and rice eliminated, and he went markedly downhill again, losing energy, refusing to eat, clearly feeling ill. The chicken and rice worked again, though we didn’t give him meds or return to the vet. It finally occurred to us that the food might be the problem, so we switched him to a Science Diet food and he almost immediately recovered. The vet costs were $423. We would like that returned.
Hi, This is addressing a issue of Costco in the Calgary Beacon Hills MAll NW. I am just a frequent costco client and I buy most of my home grocery from costco. The thing that I love the best about costco is that you have a really good demonstration system where we can try out the food before making the decision of buying. However, I went there on Friday and saw something that really disturbed my mood and changed my view on costco.
A manager of the demonstration service, I believe that her name is Jeniffer( that what I heard what the others called her), shouting and screaming to a lady who is preparing the food. I do know that helping and training colleagues are necessary, but the way she was doing it clearly shows some kind of harassment. Me and several customers got really uncomfortable and scared at this situation. Please look into this, Thank you.
I have been a Costco member for many years but that ends today! To learn that you are selling meat that is Halal approved
is crazy! This is the USA! When you succumb to Muslim Sharia laws…….that is it!!!! How dare you! Wake up Costco!!!! Maybe you have been bought out by foreign interests! I am cutting up my card after I send this email and it will give me great pleasure! BTW….I plan on posting this on FB and telling everyone I know! You can bet you are going to loose many more customers! Extremely disappointed, Kathy Bird
About a week ago, before the September expiry of my 1 year Executive Membership (cost $100) at Costco here in Montreal,I went with two associates to the same store where I originally got the card, to: A. Cancel my card. (because after shopping for a year, my rebate came to $4.24 (big saving for a $100 investment). -and- B. Obtain the $10 referral rebate for a new member card for my associate. The $10 cash card was given, no problem, when he completed and paid for his regular membership card.
Then I clearly informed the lady behind the counter that I absolutely wished to NOT renew and to cancel my Executive Card immediately, before the Sept. 1 deadline. She told me, in effect, that’s nice but we ALREADY CHARGED your Costco American Express account another $100 [many weeks] ago. I don’t recall ever receiving an AMEX card, (I carry only one card, NOT American Express, to minimize credit charges and keep track) and told her so. I added that even IF I had obtained a Costco AMEX card, here I am- within any legal delay, and must cancel my membership, and IF they already made any such charge, to immediately cancel it.
She said that in effect, it was my problem, and that I should call some 800 number for Amex Customer Service, and if I can’t find my card, then they probably would send me a replacement card and account number upon which I could apply to cancel the renewal Costco membership charge adn THEN cancel that card! Talk about your needless red tape, time wasting and rigamarole!
So a few days later, I called American Express customer service and spoke with “Robb” who was situated at their call center in Ottawa and who told me the call was being recorded. He politely informed me that he has worked there for over a year, their policy had not changed with Costco and that there is no reason the Store, especially the same one I purchased the card at, as the merchant, should have NO PROBLEM cancelling the charges.
So out the revolving door, and another $30 of my time (it’ll take about an hour overall to go back) and let’s see if Costco will observe the advice I received on their policy, from the American Express point of view. Time is all we REALLY have to spend on this earth…and
what’s left of mine, is all the more precious day by day. No “Merci” to Costco, for having billed me two months before the expiry date (was it in the very fine print?) and putting me to all this trouble to “earn” $4.24 after shopping there for a year, at what are really less savings than at Zellers, Canadian Tire, Super-C and Maxi or Wal-mart stores for items on sale.
Btw, American Express’s Robb was very polite and while generally informative, he could not tell me how to obtain a copy of the recording of my conversation, nor the ‘interactive file no’ that such financial companies create with such recordings, which I will need to prove to Costco that their information was wrong.
In all our years of shopping in costco, my company, (buys dozens of oatmeal cookies and chocolate cookies per day) friends, relatives have rarely complained. Once in a while a product will be taken off the market and we live with it. This time around, for some ungodly reason, the bakery has decided to discontinue making oatmeal cookies? WHY? And surprisingly would prefer to keep other cookies and ridiculously out of control, over the top, 1000 calorie a slice chocolate cake in stock. SERIOUSLY!! We have not been able to get an explanation from anyone yet. Costco customer service were not even aware when I went up to ask why.
We are currently in the process of trying now to either find out which other food warehouse carries our favorite oatmeal cookies. It is worth the membership switch.
I’ve been a member of Costco for years and have bought the EXTRA FANCY mixed nuts. Over the years the product has decreased the quality of extra fancy. I’m greatly disappointed with the product. It should be labeled %50 almonds which is no different than %50 peanuts. I hate grabbing a handful of mixed nuts and over %50 almonds. The price goes up and the almonds increase. This is very disappointing to me. I surely hope that you relabel and lower the price or sale what you are advertizing FANCY MIXED NUTS and by the way the cashews are starting to catch up with the almonds. Very disapointed!!!!
Let me start by sayng Costco is my favorite store but I can’t help but notice that you have cut back on your supply of best seller books. I go to Costco at least once a week to check on new books and I usually buy something else as well, but now I find that you are not carrying the authors that you always did before and I have to buy from Amazon.com. I realize you can not carry everything but you have always had a pretty good supply of books and hopefully (if more people complain) you can revisit your buying of them. Thank you.
On my resent visit to Costco, to return something, everything was fine until the employee saw it was a food stamper purchase. She was unprofessional and made me feel like a was not a valid customer. After i gave her my card, she just threw it down and walked away. Costco needs to let there employees known when a customer is using food stamps they should treat them with respect. This was uncalled for and didn’t make me as a loyal customer feel very good about my purchase at Costco. How can I make sure this doesn’t happen again? There is no reason why I should feel inferior.
Today I only purchased 6 items. Because Costco makes no provisions for customers with only a few items, I got in a line and got stuck behind 2 back to back purchases of cell phones. This process took quite awhile since the manager had to be called since of couse there was a problem. When I finally made it through the line, then there was 2 LONG LINES of people backed up waiting to get their receipts inspected. What other store does this??!! NONE. You pay for your groceries and your on your way usually.
What would they do arrest you if you refused to stop at the door? I swear next time I’m going to make them follow me out of the store. Is this legal for them to make you stop? Also there are kids running around in the store putting their hands all over the food and Costco doesn’t seem to care. I also got food poisoning from eating the Foster Farms spicy chicken. I get so fed up with them moving their groceries around. This is a trick to make you buy more groceries. I’m fed up with Costco! From now on I’m only going to buy the minimum and give someone else most of my business.
I was at costco today….and of course the checkouts were crazy busy. Anyway there were two people ahead of me after about 15 minutes. One being served and then another in front. The person in front decides to leave. So I back up and allow her ample room to turn around and leave. This woman coming out of no where—on my right side tries to slip in front of me. I said ” I think not, I have been here for 15 minutes waiting. I then pushed my cart tight into the check out counter. I guess when I am hungry I get bitchy but today it was NOT going to happen….there i said my peace about costco.
I have been an Executive Member with Costco for years, and many years ago I had an American Express account with them that I had cancelled after only two months; no yearly fees but the insurance costs for any outstanding balance was enormous. So I officially closed the American Express account (seven years ago). But recently, with my 2% rewards bonus, came a notice that said, “On March 1, Costco Wholesale will automatically renew your membership on the credit card account noted in our records.” HOLY DOO DOO !!!!
This sentence was slipped-in the middle of a paragraph thanking me etc etc; I wasn’t even going to read the note attached to my 2% reward coupon. This has to be illegal !! I phoned Costco complaints department and they informed me that I could phone back in a couple of days and cancell it then, but that there were already charges on my account for them having re-instating my American Express account. My GOD what is this world coming to????
I had been long time Costco Executive Business member, but for last three years, Costco’s 2% check never comes on time. Every time you call they give you run about on it. For the last 6 weeks I have been calling them, but no response. Went to the Costco Store and informed member services, manager on duty NO response. Bottomline, rebate check for 2% is still missing? They have no response, or remedy and expect customers to keep calling them. This is going for atleast for last three years, every year keep calling for check.
I bought a marinated tri-tip roast a few days ago. Naturally, my husband took the paper off and through that away and did not have a receipt, however, I charged it on my Visa. It was 20. something. Tonight I cooked it Well it was so salty and so tough we just could not eat it. It was so big we cut it in 3 roasts. I will throw the other two that we put in the freezer in the garbage. It was just awful. Thank God the person we were having for dinner couldn't come at the last minute. We buy all of our meat at Costco, but this was really bad. Can I return the two pieces of the roast without the wrapper. They can look it up on my Visa. I think I bought itbetween the 6th and 8th. Thank you.
I love shopping at Costco and often we stop for lunch and a soft serve twist...I am very unhappy that Costco has eliminated their chocolate soft serve!!! who doesn't like chocolate !!! PLEASE return the chocolate.....the signs are still up.....
My daughters loved the strawberry topping...why has that been taken away????
Replaced with a ACIA seed granola??? for $5.00....really????
Why is Costco doing telemarketer phone calls in CA? Thought Costco would be above that.
I have never been treated so badly as of today at Concord Costco gas station. After pulling in line to get gas, I noticed that two cars in the further pumps left. A truck pulled in and stopped at the first pumps a minute before they left, so he stayed in the first pump. The two cars in front of me just sat there. After beeping my horn and rolling down my window to say “hay guys there’s two free pumps available,” the first car pulled around and took the first pump, leaving the middle one opened. I beeped again but the guy in front of me in another truck just pulled forward as to wait for the first pump. So I did what any intelligent consumer would do. I went ahead and took the middle spot. Well, all hell broke loss. I was then attacked by the guy in back of me (I’m sure because he then had to back up a little to go around my car when he finished), the attendant because I was then accused of “cutting in line” and was told that I would have to wait no matter how long it takes someone to move forward, and by the guy that originally forfeited his spot. I explained what hapoen and still the attendant insisted I was wrong to move up and would have to go back in line to wait for another pump. He then turned off my gas pump as I was getting gas. I’m sure I wasn’t taking it very well because I told them all to get F....ed. So I guess that justifies them treating me that way. What is wrong with people these days? If you’re a white person doing the right/correct thing, everyone still want to slam you, drag you through the mud, treat you like shit. I buy gas at Costco everyday. I spend a least $150 per week on gas. I did nothing wrong by taking a space someone didn’t want. And I am not going to stand there and be belittled by anyone without telling them what I think of them.
I want to make a formal complaint about an employer named Debbie( Check out Register) located at the Shelby Township Michigan store..
Very rude, snatched my membership card from my hand.Was not friendly. I have been a member for over 14 years and I've never had such
rude service as that..
My wife and I have the Executive Membership, and frequent the new Traverse City Store.
on 2/4/18 we purchased a hot tub, which was supposed to be delivered 2/23/18.
order # 6888351035. ordering the merchandise was easy, we went online scrolled through the many choices and clicked add to cart, paid for it, and was eagerly awaiting our free curb side delivery. My wife checked the tracking number BU-274500 several times, and after the 23rd came and gone, we began to call around, seems it made it to Warren MI,
where it sits in a warehouse @ Palmer moving services, after many calls and messages not returned by Susan@CRST. my wife was able to locate some one who from his end was trying to fix the situation, thank you Allen Dixon, for the Empathy and the customer service.
A few days later my was called on her cell phone from*** At Costco.com and the young guy with no customer service training told her if we still wanted the merchandise we would have to pick it up in Detroit, after she stopped him told him politely how that is not going to work for Kimberly or I in 200 word or more and our crappy experience with Costco.com not getting returned calls or answers until March when we were able to reach Allen Dixon, the only considerate contact we have had with this situation.
on 3/23 Allen was trying to get us the Hot tub on Tuesday the 27th on 3/26 we heard from Craig Roehl, that our delivery would be delivered the 28th for sure, early after noon.
Wednesday the 28th I took off 1/2 a day, purchased Pizza and Beer, and had a crew to help move said Hot tub, and get a message that was sent but not received until 4 o'clock
message was sent at 12:01 Lawrence from Palmer , stating it would not fit on a truck today? and later he called and told my wife the boom was broken on the truck.
I still have no hot tub and the next ETA is 3/29 over a month after the first delivery date.
another half Day off of work and probably more Pizza, and Beer.
WAITING, HOPEING, AND EVEN A LITTLE PRAYING!!!
District #5671 Ludington &
District #6960 Benzonia
On March 16, 2018 I visit Costco located at new Rochelle 1, industrial Lane, New Rochelle, NY, 10805 . I purchased a shopping cart for 43.34 along with other items, as I was packing my car I drove off leaving the shopping cart in the cart , a few feet away I purchase gas which their was no line, I then remembered the cart was left .As I arrived back to the parking lot their was workers collecting carts . I approach them and both males which they were very rule and didn't even help me to look. I then go into the store and the customer service from the manager , security in charge was even worst. No one even tried to look at the camera to help with the situation. The manager that was on duty walked passed me several times before she attending to me. The security didn't even come out the office to address the issue. Theirs was no professional staff on site at that location nor have I came across anyone that any sympathy or empathy. Unfortunately I had to repurchase another Shopping cart.. I called the coop office 425-313-8100 & 703-406-6800 March 16, 2018 left to messages no one has returned any phone called . If you have any questions please feel free to contact me @ 917-209-9370.
I am a regular customer of your everything bagels. Tonight I went to purchase more and found your bakeshop was totally out of them. There were plenty of Asiago bagels,cinnamon, and some of the plain but no everything. I looked for someone in the bakeshop but it was after 6 and no one was there. I finally went up to the service desk and was told they bake based on weekend sales and then based on that, what is shipped to the store. Well today is Thursday and youre out of everything bagels but theyre still the 3 other kinds on the table. I dont know who is doing the counting or planning but theyre doing a bad job because its not the end of the week yet. Secondly I stop on the way home and I dont like to be told theyll see that when they get them theyll put some aside for me. How many trips am I supposed to make to Costco for some bagels. You just slammed me for a $60.00 renewal and if this is the way you take care of customers Costco is really going downhill. I am sadly disappointed with this store. I used to shop Oakbrook before you built this store and I dont know if its management or what ,there is a world of difference between the 2 stores.
I called Costco hearing Center 3 times in Everett, MA for the last two weeks during business hours and only hear voice message to leave phone and will call back.
No call back has received as of today. I called today and got the voice message again. I contacted the store customer service and talked to the manager and he returned my call and claimed someone from the hearing aid center will call me in 10 minutes.
Can you advise why no one answer calls during office hours and why no one returned calls ?
The Tire service department did a poor job by not contacting me once they finished the tire rotation in my vehicle. I had a 4 o'clock appointment on a Thursday. I brought my car in 10 minutes prior to the appointment. I was told that it will be one hour and 15 minutes wait time. They took my cell number to contact me after the labor was complete. I went back at the shop one hour and 18 minutes later. I asked them if they called me. They say "no". I sat down, and after 20 minutes, I requested to check on my vehicle. The manager said it has been ready on time, but no one contacted me. He apologized. Not enough for me because their job is to follow through after the vehicle is ready with a phone call. Another disappointment about their services is that they do not let you know the location where the car is parked. If I do not asked, I would have been wondering in the huge parking lot looking for my vehicle. The Tire service department is lacking in costumer services professional treatment. They need to greet the people with a smile, they need to call the customers on time, they need to have the car ready and let the costumer know the location of the vehicle before the costumer steps out of the tire center.
I have been a loyal member since 1987. When I shop I always have lunch at the snack bar ( hot dog &latte). Yesterday on my shopping trip I was shocked to find out the price of the latte DOUBLED . I was told they "improved it". It seems the only thing they improved was the profit at the customers expense.We travel by motor home and "used to" always look for a Costco for food and fuel including when we went to England and Hawaii. This seems like a small thing but it speaks to the changing way you are treating your customers.... Bob Sherwood
Purchased 2 bowls of Chili from the food court on 1/29/2018 at around 8:00pm. The chili was extremely hot. It must have been boiling in the pot before being served to us. My friend received a 3rd degree burn on her hand from accidental contact with the chili. I experienced a burn to the inside of my mouth from attempting to eat the chili before it cooled. In my opinion the chili was too hot to serve in the food court with an expectation of eating it there. In the case of an accidental spill someone could receive a severe burn.
I ordered a birthday cake for my grandson, but was very disappointed when I picked it up it wasn’t ready for the allocated time agreed so had to wonder around for another half an hour in the store.
When we eventually got home and cut the cake there was no jam or cream inside as instructed on the order form it was a football pitch cake for a 5 year old so I was very disappointed the workmanship was shoddy they obviously didn’t have time to complete the cake properly.
The cake was ordered on the 20/01/18 to be ready for 12:30 and picked up on the 27/01/18 so plenty of notice was given.
I would appreciate your feedback on this matter please
Very disappointed in tire service at ann arbor michigan branch. Purchased tires waited a week for them to come in and have to wait in line for installation because they won't take appointments. Wouldn't ever recommend getting tires here, also tire tech's aren't customer friendly.
I shop at Costco for almost all of my grocery needs. Recently, I purchased an organic turkey which was not only pricey, but I had to pluck quills out of the bird before cooking. I've never had to do this before. For the price I'm paying, I should come home with a completely clean turkey. I am disappointed that Costco would sell such imperfect quality.
I shop at Costco for almost all of my weekly groceries. I DO NOT like the new milk trays, they are always dirty with spilled milk. This is unsanitary and costly to the company as well. These trays give no support to the gallon sized milk jugs and the lose of the milk must be adding to the store's liability. Please return to the racks used before the switch or something which will better support the gallon milk jugs.
I bought hp pavilion loptop 2015 December from Costco online,
1 year warranty from HP
2 year from Costco concigiere
I call Costco concigiere warranty 5 times,my loptop battery stop working,
computer showing battery fail and replace asap,
loptop is still under Costco 2 year warranty,
they don't want replace fail battery under warranty,very poor warranty service .
Costco 3-5 day delivery took 12 days and there's no concern from costco or ups when contacted.
Amazon prime is now the prime place to buy items we want in the advertised time.
Went to Costco Mexico to purchase new tires. After purchasing the tires the wait time was 3 hours. This was fine i could wait. After 3 hours i got a call from garage and they informed me that 1 lug on 1 tire was broke - ok. The Manager refused to work on the car due to this reason. i had asked to replace only 3 tires and wait for a new lug to be installed. The manager refused and told me to get a refund on my purchase of the tires. The time to get my refund and car back was another hour. This is not customer satisfaction at all. After wasting 4 hours of my day and getting nothing done i will take my buisness some where else. i am Canadian working in Mexico and i dont think i would get this kind of service in Canada. I am not too impressed with the service i recieved from Costco. I know nothing will happen on this issue but i will let everyone i know about my day wasted.
I bought a set of Michelin tires 4 years ago at Costco in Colorado. I recently had on tire that was slowly loosing air. I went to my local Costco first thing in the morning 9:50 am. I had called 5 times from 8:50 to 9:40, no answer. I spoke with the Costco representative and he said it would be a couple of hours. I waited around for 2 hour and 20 minutes and finally stop back at the counter and was told that nothing could be done I needed a new set of tires. A set of 65,000 miles tire that were no good at 39,400 miles. I left and went over to Les Swab and was told the tire was worn but should be repairable. After waiting 6 minutes my tire was repaired (nail in the tire). I was told by the store manager that there was not charge and that the tire was at 20 lbs. when I came in and was now at the proper tire pressure. I was really disappointed with the service that I received at Costco and very pleased with the service at Les Swabs.
I am having incredible problems with Asurion Excellence Plus insurance I purchased for a phone I bought at your Costco store last year. Since October 10th, 2017 I have been attempting to resolve a claim. After numerous phone calls and hours of my time to try to come to a resolution I went in to the phone place in your Costco on Wonderland Road North where I bought the phone and spoke to the manager there. On two separate occasions she attempted to call Asurion and advocate for me, taking over an hour of her time to try to help me. Each time we have called we get a different story. They have never once followed through with an email unless I insisted they do so (hours of my time on the phone and online) I finally made it to the place where the claim was approved and they sent me a shipping label to return the broken phone. I was very careful to follow their instructions and mailed the phone back as instructed. I received confirmation that they have the phone as of yesterday (October 30th) but now, after all this the online section of my account says the claim was closed on October 25th. They have said they would reimburse me for the cost of the phone which is over $900 including tax but now it says they closed my claim on the 25th? There is no statement of resolution as to what they are going to do. I need help to resolve this since I am one hundred percent convinced Asurion has no intent to follow through and issue the cheque for the money for the phone as promised. Can someone there please help me? My claim number is 105903929. I have exhausted all my resources at this point and need your help.
Thank you for your help,
online ordered mens bottoms received ladies jacket. online shows order with my membership number yet account info is not available because i have no membership. called several numbers was told to call back later due to heavy call volume.
Costco has completely gone to hell. no doubt i will never receive a reply. how is that sanctuary state status working out for you? hire more illiterates!
I am very disappointed and dissatisfied with the changes at the cafe. I was dumbfounded to order a berry smoothie recently and charged $2.99. I was told the berry smoothie is now "organic". However I saw the server dip strawberries from the same container as the strawberries for the berry sundae. B cause if price and quality, I'll order a here sundae from now on. I know the sundae topping is not organic. On the same visit I wanted a brat and was told Costco no longer serves the brats in the cafe. So, my husband ordered a hot dog only to learn there were no onions available. I ordered a slice of pizza which was like eating a slab of soggy cardboard. How disappointing on all levels, especially with a $2.99 "organic" smoothie!
Fortunately I have a Sam's membership and will be going to their cafe from now on. Did you know Sam's is offering Black Angus cheeseburgers in their cafe? I think it's worth a try!
I recently shopped at Costco # 251 Calgary South, 99 Heritage Gate SE. The cashier Bob W. provided horrible customer service. He was so rude and disrespectful to me and other customers. I noticed this even while I was awaiting my turn. He was very angry and it seemed he hated his job so much. When he was serving me, he raised his voice and threw my items on the checkout counter. This behavior is totally unacceptable. To my honest opinion this person is absolutely wrong for retail and cannot deal with the public in close quarters. I work in retail and i know enough about excellent customer service. If I provided service like Bob W at Costco, I would be fired immediately. I couldn't believe how it was possible to hate a job so much and put all your anger onto customers. Thank you!
After lining up on long lines several times at the costco Alamdan Express way San Jose Ca, I was able to order 4 tiers for my car. a week or so later a customer service called and let me know my tires were in. I lined up again ( they seem to be short at the reception desk at all times) I was able to get my car in to have the tiers changes around 11:30 am. The person gave me a number to place on my car. I complied. He also told me it will be ready about 2 hours, they will call me as soon as it done. I waited 2.5 hours by 2:00 no one had called. I walked in the shop and asked them if the car was ready, they said come in 1 hour, I came back, they told me not ready yet come back in another hour,. I came back again they told me come back in 1/2 hour, I came back they told me not ready yet. by than it was 4:40. I had missed few appointments including a vital injection that I receive once a month and had to be freshly prepared fro me today Tuesday they had to discard it an make a new batch for me by Thursday. I could not make it and appointments.Mean while I had been sitting in front of costco all that time, I had some grocery done hoping the car would be ready and my grocery started getting hot as it was a very hot day. I missed my monthly shots and had left my small dogs in a hot garage hoping to be back no later than two. by the time the car came out it was almost 5:00nothat time is was 4:40. I called my shot station they said they are closing by 5:00.
would you like your family member , wife, sister child, mother whomever to experience such anxiety humiliation and frustration, and could do nothing because she is lied to every hour> This is a terrible and should not be called service. They know they were late and may have had some delays why would not they have the curtsy to let me know that the car will not be ready until 5:00? I would gladly gone to my business and come back without frustration and missing my appointments. But instead I wasted 5 hours sitting uselessly around waiting my phone to ring. I am very angry and frustrated. I will never go there for any car service again. I was hot , hungry, thirsty and anxious for 5 hours, missing my appointments sitting around pushing a costco cart full of grocery like a homeless person. humiliating.
I demand an apology and I hope you will get in touch with these department and let them know that if there is a delay they should call the client to prevent other suffer like I did.They should not promise something they can not deliver this is not acceptable. If I had my clients wait 5 hours, I will have no client in my clinic. I am waiting for an answer and hope to hear from you. if not I will continue writing to newspapers, yelp, and let my friend journalist on CBS TV station announce this over and over again. they love stories of complains. I will also post a note in my clinic Locally to avoid your service unless you make a change.
COMPLETE ID is lousy service. They do not answer the phone and have me locked out of the service.
This has been going on for several days. Please fix or get a new ID company.
You have stopped carrying Tree Top apple juice and Kirkland Newman's Own grape juice. Every month, like clockwork, I have been picking up 2 to 4 gallons of each. You have recently stopped carrying these items. I don't like your Kirkland apple juice and found no grape juice at all. What gives? You carry a quality item for years and then suddenly drop it. I am sure you have your reasons and now I have reasons to shop elsewhere looking for replacement items. Not sure if it's worth it to renew membership this December. Maybe I will try Sam's club.
I purchased 4 new tires on 8/28/17. At that time I asked the person to check the sensor as the light was on. In fact I told both people there. The second person, David told me that usually they check after, but he would make sure they checked first. It took almost 2 hours for my tires to be put on. I noticed my car pulled up so I went outside. David was checking the sensor. You could tell something was wrong. He checked two or three times. Then he gave the handheld to the girl who was there and said he didn't get a reading on the front left tire.
The girl told me that the sensor was faulty in the front left. That it would be $44?? + $15 installation. But while the light would be annoying I could just make an appointment and have it put in.
I traveled to Santa Cruz and today 8/30/17 I took the car in to have a torque check. While in line, I noticed the counter person was having everyone who purchased tires fill out a warranty form. I received no such warranty from Santa Clarita. He gave me one when I inquired and told me about the warranty and coverage. He also told me that If I had asked about the sensor it should have been checked prior to installation of new tires. Now I would be charged additionally for it.
I am very upset at the lack of customer service at the Santa Clarita Costco tire center. I did not receive warranty information to fill out or even get informed about the warranty. AND when I told the girl about the sensor issue and also DAVE, it should have been checked prior to. This should have been taken care of. Now it will be additional cost to me and time as well.
I think I should be compensated for the sensor to be replaced.
I am disabled from a car accident. My mother went with me to the henrietta NY costco. I had my costco card with me and twice was asked if it was mine. My mother paid for my purchases because my social security check comes in on the 3rd of the month and I needed groceries for my 9 year old son to start school. While waiting for the check out line I went to purchase a hotdogs and sausage for my mother who suffers from diabetes and blood sugar was low. My mothere was treated very rudEly by the cashier with a heavy eastern European accent. She was told to never use her card for my purchases again.
I purchased a 4 pack of Basil chilli rice (tasty bite) from your North lakes store. when I got home I opened the box to find the box filled with rice, unsealed, no 4 pack as stated, I am very concerned that you may have more boxes like this on the shop floor, I have attached a photo of the said rice.
We reside in Ontario Canada 3-4 months each year. We left to drive to Canada the end of June. Because of that we couldn't take along our new Costco Visa card. We did have our old original Costco card ID with us and the now defunct Amex card. In the past we could use that at the Kitchener store. Our usual store is in Tucson on East Grant.
Because of the distance involved I wrote the Guelph store if we could shop there with that old card. After 6 weeks and several attempts the store never wrote back. We didn't want to drive 30-40 minutes to find they wouldn't let us shop there. I prefer having issues addressed in writing. The fact the Guelph store couldn't find the courtesy to write us back makes us feel like never using our card in Canada again. We leave back to the States in a week and return next summer.
The cashier, Lindsay R, did greet me and say hello. However, while scanning the items she was in conversation with the other person putting the items back in the cart. His name was Dalton. He did not say hello nor acknowledge me. They talked the entire time about Dalton and his job being in jeopardy; he was telling Lindsay about his discussion with his supervisor. He was in a way mocking his reprimand, with a grin on his face. I find that totally inappropriate talk in front of a customer... and he was not paying attention to his work. He loaded the cart totally unorganized and carelessly.
On the way to the car, a jar of mayonnaise fell off the cart and split and the laundry detergent. Inspected the items and seemed to be OK, so we loaded the car. Upon unloading the car at home, there was something that was all over the paper towels, toilet paper, water, everything back there... noticing that the cap of the Dawn dish soap we had purchased had been flipped open, we thought that is what was leaking. Come to find out, it was the liquid laundry detergent leaking all over. Apparently it had sustained a crack when it fell from the cart. Had Dalton been paying attention to what he was doing, he probably wouldn't have put the mayonnaise and laundry detergent on the top of a full cart half-ass.
We are now home and have laundry detergent all over the back of the car and every item we unload has sticky laundry detergent over it. Not only are we covered in detergent, our garage floor is a mess...
We have spent all evening cleaning the garage floor and back of the car. It has been total hell trying to clean up liquid laundry detergent without creating even more of a mess.
The total lack of care Dalton does his job is disturbing and shows me he doesn't care about customers or the negative this puts on Costco. I don't think Costco would appreciate this kind of employee. Hmmm, funny they were talking about him being reprimanded for his job performance and he still was continuing to be carless. I would think that Lindsay would squash any conversation of such in front of customers, but I believe she brought the subject up with him.
We spent over $220.00 this particular trip (which is about average for us) and are very disappointed in the customer service we received and the complete carelessness and lack of care in the employees. Not to mention the hours we have had to spend away from our family as we clean up the mess in our garage and car. It probably never will fully be out of the car... can't send the car through several rinse cycles.
We would appreciate a letter of acknowledgement and apology from Costco and some compensation for our time and trouble the employees put upon us with this trip to Costco. We look forward to hearing back from Corporate.
Once again I was dispensed the wrong medication at pharmacy. 1st time was proper meds but double the dosage. This time was a refill. 90 tablets of the wrong medication. Spoke to warehouse manager over 1 week ago. Pharmacy manager, Sue, was to call me. Still waiting. Their only interest is getting bottle back. Think this needs further investigation and report to state agency. Find the communication there does not exist and the Costco mission statement has not been followed or honored.
I purchased an extended warrantees for myself and my wife purchasing cell phones at Costco in Holbrook. In April my phone died and I called up Square Trade and they said they will replace the phone but I must send it back fast or be charged for the phone. My wife upon receiving my phone put on the appropriate stickers on the package. But didn't realize it should have gone fed Ex, we mailed it back via the post office but with all the tags of info required on the package, as well as we purchased a tracker to find it in April
Based upon what they said on the square trade statement we were expecting a bill if anything went wrong within their time slot, which was within a month time. With appropriate notice there would have been no problem we would have been prepared. The problem started August 4th my wife's phone had issues and I called up Square Trade and they informed me I owe them $700.00 for my old phone. They cited I am responsible since we used the wrong mailing agency and thus the don't have the tracking number. I asked why they never contacted me and they said that they emailed me. That is the only way they do business.
I never received their emails, and they don't mail out bills, so I was totally in the dark about this. Since I was dealing with a Costco product I thought it would be professionally done, and mailing out bills and notices is the usual protocol of getting bills. The question is do they have a responsibility to let the consumer know their is a problem .Is emailing the appropriate way of letting a consumer know their is a problem. I for one browse my emails I generate a huge amount of them and am afraid to open up unknown emails out of fear of virus which my computer seems to grow. But opun checking my computer for them, they did not seem to exist.
Because of their insistence of getting their phones back fast I feel that they have a duty as well to act as they expediently as well, this allows the consumer to get information that might be time sensitive. Unfortunately after four months I couldn't the receipt from the post office, and too much time has gone by for them to generate a copy. If they did the right thing I would have had the problem finding or getting another receipt. They don't know if the package is in their warehouse and they are too disorganized to find it. Nor will they intercede with the post office since they were receiving the package. But i honestly feel they have it and cannot find it. Talking to their representative I asked what is their mailing address he could not find it. This scared me if he could not find their address how could they find my phone
Perhaps we do owe some responsibility but they too as well. Its very easy to lay the blame on me. On the other hand they expect me to pay $700 dollars am I suppose to email it to them or are they going to mail me a bill. The other question I have if a person has not responded via emails should they not call or should I dare say mail out a bill.
I went to what I thought was my friendly neighborhood Costco rushing after work to make sure I bought a good piece of meat to grill for 4th of July. I had cash in my hands and luckily I found a great piece of fillet for $99.95. I rushed to the cashier since it was close to closing time. As I approached the counter I realized I did not have my current membership card so, I produced the expired card plus my driver's license. To my surprise, the cashier told me she could not accept my id because it did not have my current address.
Ms. Khaliel surprised me again with her level of arrogance by telling me that unfortunately she could not help me unless I get my Driver's license with my current address. I explained that I would gladly bring it Tuesday since they were five minutes to closing on the eve of 4th of July and I had only one item to pay in CASH. Again she looked very indifferent to my dilemma and totally insensitive to my frustration of trying to get 1 item with cash and being refused on a technicality while other members in line were getting upset as well.
One member offered to pay for my item at which she asked them NOT to help me and warned me that if I try for someone else to do it that she would make sure that my father's membership and mine would be cancelled. I could hardly believe what this Costco Manager was saying. Obviously she was admitting that she knew I was a member. It is beyond me her level of service. Mr. Fritz, an associate that was observing her actions seemed ashamed by her attitude but could not override her authority.
My father and I have been members for over 10 years and I sincerely find this Ms. Elaine Khaliel totally going out of her way to make me feel that my business does not mean a thing to Costco after so many years of buying thousand of dollars without any issues. I have never written a single complaint about Costco and I never thought I would ever encounter such an unprofessional and out of touch Manager at this store. As I was leaving the place a friend of mine walked in and helped me to get what I went for. I hope this will not happen to anyone when I am sure it would have been so easy to find out if I was a paying member or not since you must have my picture in your records. Seriously something wrong with this lady.
We bought chicken penne at Costco last night and cooked it this afternoon. When my son about to eat he found a big fly mixed with the pasta. I drove back to Costco heritage and took the hot pasta and asked for the manager. The lady that talked to me asked right away if my money was refunded. She then went back to see the deli Manager if she's available but said she would just call me back. I'm a bit disappointed because not one staff handle it properly. Not even one staff in the customer service apologized . Right away they asked me to write the incident report. The staff keep wiping the counter of disinfectant because the simmering pasta made the counter wet. I think staff needs more coaching and training to handle this kind of complain.
Hello the my name is Moira Kalakoda and I am a member have been for several years and never had any problem. This is what I noticed when I went to the Costo in Perrysburg OH. I bought a pair of Levis canvas shoes and noticed that I paid $3.00 more for mine than the men's and it's exactly the same shoe. P.S. I have been very happy with Costco and love shopping there.
Purchased Albacore tuna. Kirkland label - 6041SWISKO 05:58 use by Feb 2019. Opened the can and found the tuna in the center was dark brown and inedible. I threw the Tuna out. I am concerned the others in the bulk pack are bad. I was buying same at Sam's and decide to try COSTCO - not a good first impression.
Recently, I bought a pack of beef jerky (Kirkland Steak Strips extra thick cut) at one of your stores. Unfortunately, one piece of beef jerky was not in good shape as it should be. It had a piece of blue rubber (or plastic) in it. My friend and I were so shocked and I took a picture of it and the foreign substance can be seen clearly. I can send it to you if you give me an e-mail address. Since I live in Mississippi where does not have any store of yours, I am not sure what I can do. Please give me an answer to resolve the problem. I look forward to your reply and a resolution to my problem. If I do not receive an reasonable deal for it, I am going to seek help from a consumer protection agency or the Better Business Bureau.
I just thought your company would like to know you have an employee on Facebook who proudly shows he's a employee at Costco on his personal page; while he goes around and rudely attacks people on posts. He did as much to me when I never directed anything toward him. I just so happen to be a Costco member and haven't decided if I was going to take any public action on this matter.
He angered me by attacking my baby's picture for no reason other then I shared my own opinion on a post not directed to him. I find this very distasteful and think he is a tool. He works at Costco somewhere in Ontario Canada. I told him I would write your company and tell them how one of your employees acts to the public and he said he didn't care and changed his profile job information. His name is Bryan Thomas.
I purchased 33.0 oz package of Papa Pita greek pita flat bread from the Costco Store in Visalia, California on March 1, 2017. The tag on the bread read 105423 and the best used by date was March 8, 16. My complaint is that the bread was doughy and undercooked, it was not cooked enough for the bread to begin to split to form the pita pockets. As I live 50 miles away from the store, I will not be returning this minor purchase, but you should be aware of the quality of product your suppliers are providing.
I was at the water bottled section of the store, last aisle, all the way at the back when I met the female employee with the name badge SABBY. When I already loaded in my cart the one (1) 5-gal box of Arrowhead water and leaving the area, Ms Sabby saw me rolling already my heavy cart full of stuffs away from the water section but she still continued to pull her dolly full of NESQWIK products and stopped my cart by holding the front cart without saying anything like "passing through, give way please" and she was with her serious face. She bumped my cart by her dolly and she didn't even say sorry. That was absolutely very rude.
I was eating some milk chocolate raisins by Kirklands and got a grape vine stem in one. I'm not sure on your policy on this stuff but it was not something I expected from your products. My family shops at Costco a few times a month. I'd hate for that to stop and we all really enjoy your store you guys have furnished a few rooms in all our homes. To me this is a huge disappointment. I have taken pics of the product and the grape stem. If you need it I've also informed an sent pics to my parents. I will be waiting to hear from you guys soon on this matter. I have tried to send pics but for some reason this Email wont let me send them to show proof.
I have been a costco executive member for many years, and I have never lodged a complaint until now. My complaint is about a product prepared by a company called feature foods international. The product I am complaining about is called herring fillets in wine marinate. This product is no longer what it use to be,it is totally different fish that I use to consume. I don't know the source of this particular fish product but I am curious to find out. It no longer taste the same, in fact it doesn't even taste like herring. These herring bits are tougher then the ones I use to consume. If there is no chance, I will no longer buy this product. The store I bought this product is Langley B C Canada.
Went to your South Center store to get a card replacement. After watching the disorganization of the employees at the merchandise return area I waited over a half an hour to have them tell me that there card machine was not working. So, they gave me a temp slip of paper good for 1 day. Now the next time I go to Costco I will have to wait in line again for who knows how long to try to replace my card. This is the second time that card machine has not worked when I have come to that store. You can't have employees trying to help other employees how to make transactions during the busy time of year. The lines are very long. I went 15 years before I got a Costco card and was talked into it from a friend I am beginning that it was a mistake.
This is specifically a complaint about DS Waters (aka Sparkletts Water, Alhambra, Costco Water) which was water delivery service contracted through Costco and not other Costco services. I am in the San Francisco Bay Area. I initially started water delivery service in September 2012. The deliveries were usually within one day of the scheduled delivery date for the first couple of years and the empty bottles were exchanged for the new ones outside of my apartment door in the building were I live. This all changed by September of 2015. Water delivery was very sketchy and if delivered at all, was usually left outside of the building in an area that is not secure. Since I left the empty bottles inside of the building, these were not taken and deposits not credited.
I cancelled service by telephone at 5:01pm on October 20, 2015 after a 26 minutes wait. After the customer service attempted to convince me to stay with the service (as expected), he agreed to cancel it and said that the empty bottles would be picked up on the regularly scheduled service date of November 2, 2015. The bottles were not picked up and more bottles were left outside of the apartment building. A worker doing construction for our building helped me drag the bottles into the lobby so that the homeless people would not use them as bowling balls down the hilly street. I checked the caller ID on my phone and no attempt had been made to call from the call-box for entry as usual. I contacted DS Waters several times via email with no response. Reviews on Yelp and BBB rating is one of the worst I have every seen with many people experiencing very similar issues. I find it difficult to understand why Costco would continue to maintain any kind of business relationship with DS Waters and would like their help resolving it.
I have been a Costco member for a number of years and was absolutely horrified, outraged and saddened by the customer service treatment I received at the Langley Costco 2015Nov28 around 2:00 pm. I was in the front part of the store where certain items are often featured for promotion or sale. Among the items was a big box of extra wide Christmas paper that was being offered at discount. There was a small unattended 3 step ladder in front of the box that had a sign on it that it was not to be moved from the area. The sign didn't say the step ladder could not be used just that it was not to be use. I thought it had been put there on purpose to allow the customers to gain access to the wrapping paper as it was a big box.
I had been standing the bottom rung of the ladder for a few seconds before an extremely rude sales person YELLED at me to get off the ladder as it was not met for customer use. I apologized immediately and explained that I thought it was there for customer use. I was so horrified and humiliated (it's not nice to be yelled at in front other customers) that I immediately said I didn't see anything I wanted and left. Even my partner was upset by the incident and said she had never seen anything like it and she has been in retail management for more than 50 years. The whole event put me off for the rest of the afternoon and I felt bad for the rest of the day. I can understand your staff feeling harried during the Christmas season but that behavior was definitely uncalled for and should not be repeated under any circumstance.
I think a nice Christmas basket is in order to apologize for such mean and thoughtless behavior.
Prior to Costco's recent e-coli problem in your chicken salad we've had two experiences with improperly prepared food products. We've quit buying your rotisserie chickens because we've found them to be undercooked. There's nothing grosser than an undone chicken. Under cooked chicken is a source for e-coli. We've had to finish roasting them in the oven to make them edible. We recently purchased one of your pumpkin pies. The pumpkin filling was not thoroughly cooked in the center. It was runny like soft pudding. Again we found it to be inedible.(Pies contain eggs which undercooked can cause e-coli). We fed the uneaten pie to our neighbors pigs. We shop at your Union Gap WA store and live 30 miles away so it's not convenient to return a product like that.
We reported both experiences to one of your store managers in Union Gap.Unfortunately I didn't get his name. He was a young Asian man. He pretty much blew me off telling me that Costco have processes in place to insure that what we experienced can't happen. Excuse me. That response is what prompted me to pursue it further. We've been a Costco member since 1984 and haven't encountered any unsatisfactory issues with a product until now. When someone reports a food related issue that may have health effects you need to pay attention and believe what you're being told.
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