Costco Complaints Continued... (Page 4)211+ reviews added so far. Upset? Call Costco corporate: 425-313-8100
I went into Costco to pick up my new glasses - well I along with another lady waited 45 minutes to be waited on - There were 2 girls at the desk - one got up and left without explanation - she could have said "I"m sorry but I have to go to lunch at this time but someone wiill be with you shortly" but she just left - 10 minutes later another staff person came to the optical dept and said to the other girl "why did you not call me off the register if so & so went to lunch" No answer - My recommendation to Costco is to give the people pagers like restaurants do - I would have completed all my shopping and not stood and waited at the optical department for 45 minutes. Also, I probably would have spent more $$ - but was so frustrated I just left. Also the other gal who was in front of me on the list almost left because she had to pick her child up from the school bus and now had to come back to do her shopping - not smart Costco!! the few $$ it would take to do a pager system would more than make up for the cost by the customer shopping during the time frame of waiting.
On 7/31, I went to my Costco warehouse in Eureka, California to purchase a cash card to buy gasoline. I usually did this in the optical department where the waiting lines were usually shorter. While there, I usually have my glasses cleaned and staff suggested straightening them. Trina pulled on the temple breaking the glasses--the only ones I have. She said that the glasses were old (purchased in 1/2014 elsewhere as a gift) and if they were going to break, they would break anyway.
I was shocked at her attitude and fetched a manager from administration. Trina went on to say that the services were used at the customer's risk, and that Costco was not liable. She was snotty and her attitude needed work. She proceeded to Tiger glue them together so that I could drive home. As glue melts the plastic frames, I have learned, they fell a part on Sunday. As I only purchase gas there and had renewed my membership that very day, I am considering requesting the membership money returned and cancelling my membership.
I purchased a chicken Caesar salad from the food court today, got back to work to eat it and found that it was very old. The lettuce was brown and not good enough to eat. I'm surprised because Costco has always had very good, fresh food. It will probably be a while before I go back.
I purchased your Kirkland brand tuna fish for many years. I loved your tuna because of it's pure white color. I purchased a new 7-0z package of solid white albacore tuna and have noticed that the quality is definitely not the same. The tuna no longer has it's pure white color. It has pieces of pink and brown of which I threw out because of the color that I find unappetizing.
I have always told people that your tuna fish was the best but I along with others have noticed the change. Can you explain to me why the quality of your tuna fish is not the same? If the cans of tuna fish don't go back to it's original pure white quality that I have enjoyed over so many years, I and those who I have inspired to purchase your tuna fish, will no longer buy the Kirkland brand. I hope this situation will be resolved quickly.
I purchased flowers from Costco for Mother's Day , this is my second time buying flowers from Costco because my first experiance was great, the flowers were exactly as advertised, this is why I returned for another purchase. The flowers I picked looked as if it was a big beautiful arrangement , they showed up the size of any store flower shop which cost anywhere between $ 15 - 20 dollars tops , I paid $ 70 for the same amount of flowers.. Costco cheated their customer with this purchase I am very disapointed and feel as though Costco needs to make it right.
I am a senior citizen with 2 really bad knees. On most of my visits to Costco, I am asked to wait over along the wall while an employee looks for a scooter. I was informed that my store had 5 scooters, which he thought was a big deal. Five scooters for a store of this magnitude, are you kidding me?!?! How about taking a survey of how many seniors and disabled people use these scooters. I am pretty sure you will be surprised.
Well while I'm at it, how about a few more handicap parking spots. You know there are a lot of us baby boomers out here. Also I have filled out a complaint form in the store before----NO ANSWER! Your consideration would be greatly appreciated.
We like the Kermanig Bakery plain pitas. Since they are not a regular stocked item, we stock up when we find them at a Costco Roadshow. We went to Costco 420 Oxnard and found out Kermanig would be at your Santa Maria Ca. store #24 on May1-May 3. We decided to make the drive 230 miles roundtrip on Saturday morning only to find out Kermanig had run out of the plain pita product. They seem to push their flavored pitas and were not too concerned about being out of stock. We may have to look elsewhere.
Re joined as membership had lapsed, whilst at work BMI The Chiltern Hospital 22 April 15 was given an incentive "Join Today & receive £5 voucher off identified 3 items of Free something else". Whilst stipulating my local Costco was Milton Keynes the Costco representative did not at anytime explain the voucher would not be valid other than at Reading. The lady was very engaging but I feel quite cross at this lack of honesty, whilst the £5 is not going to break me, it's the lack of being correct in information given. Poor show Costco!!!
I have been trying to phone the online returns department for 3 weeks every time i am put on hold today i was on hold for almost 1 hour and every other time over 30 mins this has happened 7 times in total. I emailed customer care only to get a automated reply telling me to phone the number i was complaining about!
I applied for an opening at the Costco store in my town, Wichita, Ks. I have experience from working at Sam's club, but they did not wish to hire me after my first interview. I was properly dressed, spoke and answered all questions properly, I had a resume online and in person. I live walking distance from the store, and I have open availability. I feel like it was discrimination for being a Sam's employee.
Applied a RV refinance loan with ESSEX credit as advertised in COSTCO website on 21 APR 2015. Since then I did not receive a response from them. It says on their ad that a response will be done in 2 days. I called several times left messages to check the status, they referred me to the same person with no response. As a customer, I need to know the status, been with Costco, used services offer with no problem.
I have been shopping in Costco of Nanuet, NY since the stored opened. I have purchased the large bags of frozen strawberries for over ten years without complaint. In the last few months, the packing of the strawberries changed. No, the packing changed but the quality of the strawberries is very, very poor quality. They are tasteless. I wrote in a complaint at the store a few weeks ago and did not get a response.
I received two baby Carter ℅ die sets size 12 months for my one year old grandson as birthday gifts, but he wears a size 18 months. Tags were on them. The employee never even looked at my items. I tried to exchange them for a bigger size but Costco would not exchange them without a receipt or the purchaser's Costco membership number. Their website nor was there a sign on the wall stating this policy.
As a matter of fact the Costco website states they will make every effort. Ha. I was astonished. I emailed Customer service. And they said there may be a safety issue or torn issue in their reply. It was like an automatic reply. It didn't make sense. I am getting no help from everyone. It's as if they make up return policies as they go along day to day. Is this legal? Please advise.
I have been a member of Costco since 11/2004. I live 5 blocks away from the location on East 117th Street. I choose to drive all the way to Yonkers not to have to deal with how unprofessinal the staff are on 117th Street. Yesterday 4/20/15, I decided to go to the Costco on East 117th Street. While waiting in the scanning line, there was another member in front of me who had a language barrier and did not speak/understand English. The staff member there by the name of Jewel was extremely disrespectful to this member. She yelled at the customer, and her tone was out of line. I also asked her if that line takes cash and she again yelled and disrespectfully said NO! to me. I spoke to a supervisor there who was very dismissive and said that " she is very aggresive". Once I told him that I need to speak to another supervisor, he said that he will take care of it. I am a member and pay my memebership all these years to shop at a place where I won't get disrespected. This was rude, unprofessional and just plain wrong. Makes me want to cancel my membership altogether.
My Roomate got a costco card so we can buy supplies for our house. But when we tried to pay, they let her split the transaction so that I could pay for my items separately. However, the clerk would not take my cash because it was from my wallet and not hers. I understand if it was my debit card but I was paying with cash to help lower the cost as she can't afford hundreds at a time. The fact that the cashier felt it appropriate to ask if it was my cash then explained that even married couples don't get exceptions. I find that hard to believe that married couples can't use each other's card. We felt it was wrong as if the cash was in her hand she would have taken it, and she also made us feel like she was implying we are a couple which we aren't! Horrible service and not worth the savings.
I have purchased your bbq cooked chicken twice over the past few years. The first one was very salty and when re-heated very soft and tasteless. I purchased another today and it tasted very very salty. I have high blood pressure and the sodium content was shocking and tasted like salt water. I enjoy most meat and poultry products from Costco. Very disappointing and very unhealthy. I would appreciate an email back at email@example.com. this experience makes me wonder about the actual quality of your meat, poultry and produce.
About two weeks ago, we bought a bundle of Kirkland Signature Premium BIG roll paper towels. ITM./ART. 512599, Scan #: 96619 72205 1.
These paper towels should not be marketed as they leave residue like "lint" whenever cleaning (with Windex) any type of glass which includes windows, mirrors, TV screens, etc. Therefore, it is probably not good to use even on counter tops, etc. I am very disappointed by the mislabelling and would like a full refund to better paper towels.
Manager at tukwila store was extremely rude at the door when I asked for temporary card. Lied to me, said he looked up my membership and it was expired when in fact it was not I shopped at the kirkland location instead whos staff verified my membership was active. Worst costco manager at tukwila ive ever seen, and ive shopped at 5 other washington locations with pleasent experiences every time. Not going back to that location again!
Purchased a 70" TV a couple of weeks before Christmas 2014. Turns out it had a problem. Because of its size, I had to impose on someone with a big enough vehicle to bring it home. When I called concierge they thought the problem was correctable with some turn off/turn on mechanics. The mechanics did not work and the next day I called Concierge back. They set up a conference call with the manufacturer. The Manufacturer offered to replace it or repair it. When I discussed it COSTCO's concierge assured me that if the TV was replaced the 90 day exchange would start again from the day the replacement took place. I was also told that while one service would deliver the set, another service would then come to set it up.
I was particularly interested in whether the 90 day return policy would begin when the replacement set was delivered/installed and was unconditionally assured it would. My concern about the return policy was a function of the fact the 90 day return period had not yet expired and I could return the defective set and purchase a new one which would give me a new 90 day period. I was concerned about returning the set if defective as a friend had purchased the same set and had experienced the identical problem. If the replacement set had the same problem/defect I wanted the option to return the set.
After the replacement set was delivered, I discovered that, notwithstanding the Concierge's representation, no installation crew would be coming. I am disabled and had to impose on a friend to install it. When I sought confirmation from COSTCO that the return period started anew I was told that they had arranged for a transfer of the warranty to the replacement set BUT the return policy would not start anew and had, in fact, expired. I was hopeful; it will not be an issue, that the replacement set will operate properly, BUT I was duped. I could have returned the original set and purchased a new one and had a new 90 day period. It was only because their representations that I accepted the replacement set.
Not a big deal unless there is a problem with the replacement set in which case I want to return it. I understand that all calls are taped and I wrote requesting that the calls I had with Concierge be retained as if there is any problem with the replacement set I intend to return it even if it means hiring a lawyer to do it. I do not like to be duped.
I would like to register a complaint about the cleanliness and upkeep of your area for coffee grinding at the Costco in King of Prussia Pa. I have complained about this a few times and yesterday as in the past upon going to grind my coffee I once again saw how dirty and unmaintained this area is. I actually never did use the grinder. They are old and filthy and need to be replaced and cleaned regulary. As a long time member of Cosco I wanted to notify you since in store complaints have not had an impact. Hopefully this ail be addressed.
This is a complaint about Costco in Eugene Oregon. this store was built back in the 80s, now the town has grown around it. there is no place to park the traffic is heavy around the store because people drive around waiting to park. in other words the place is a freaking rat race! In Alaska anchorage there is two and the population isn't as big as Eugene/ springfield. Eugene is one of the earliest store to open when Costco first started and now there needs to be another to handle the heavy volume that it has obtained. someone really needs to take a look at what a madhouse it has become before some one gets hurt and law suites fly. this is not only a complaint but hopefully an eye opener for Costco to take a closer look at some of their older stores. because a lot of people are turning away because the amount of traffic especially the older gen that have a hard time getting around.
The Fairfax (VA) Costco decided to stop selling cigarettes only at this branch. "Valued customers" were told to go to other stores much farther away. The area (very small compared to the total footage) is needed for store improvements/pharmacy expansion/cooling needs and 'changing tastes.' Surely some small corner could be found to continue a legal substance. There were and are customers for cigarettes.
You had been doing great as far as getting organic food in. I had been buying a couple types of cheese that are from grass fed cheese but all of a sudden they are not available. One was Kerrygold and the other was this really great creamy cheddar that I can't remember the name of. Will you be getting these back? I had been telling everyone about how good they were.
I don't have any problem with your prices, I think they are great except for your customer service. Last Saturday I went to the Optical Department to have a new pair of glasses. The lady who helped me was very rude. I handed her my prescription and showed her that I want the Sperry top sider sunglasses. She told me that it will work for my prescription. I asked her nicely to just make sure that they will use the correct prescription with my glasses. And she said that Costco always make sure that they give the right prescription to their customers. I told her my past experience with Costco Optical that I was given the wrong prescription in spite of me telling them that it was not the right prescription. and she gave me a nasty look and asked me what are you doing here? I told her that I really like the frame and I cannot find it anywhere else and that is the reason why I'm asking her to make sure to give me the right prescription. I feel like Costco doesn't really need my business. The Costco branch I went was the one in Sepulveda and Victory in San Fernando Valley CA
I arrived at the Costco in DC at 6:35 pm & they said they was closed even though you advertise. 7;00 pm. Why do I pay $100 As year got this treatment! I will be shopping at the Arlington, VA store from now on. I dislike rude wrong people that run a poor store.
My wife and I met a MCS rep in your store in Albuquerque , and then met with there salesman at our home on 2/21/15 , we then decided have this company install a new tankless water heater and a mini split , a/c and heater . For just over $10,000.00 . when it came to the city inspection , the mini split failed , so had to wait to get it fixed and another inspection . Then we had an odor of gas in out home , I found a gas leak from the install of the tankless water heater , which they did come and repair a few hours after I discovered it . But prior to this and after the install , my wife and I took a trip away from home for 4 days , can you imagine coming home and not finding your home .
For $10,000.00 I want no worry's but that didn't happen , I have met with there manager Sandy Adams , and she was very concerned about my issues and told me they have had several complaints about the person who installed my gas water heater , so they have now fired him , BIG DEAL , where would that have left me if my home exploded . I see in our newspaper and on the news at least 3 times a month on the damage that gas leaks can cause . She did make me an offer of 5 years service , what ever that means. I am a retired capt from the fire dept and I know first hand what a gas leak can do , and feel insulted by an offer of 5 years free service .
The policy change that a pharmacy customer may no longer check out limited number of other store items is terrible. Especially when many times when you go to pick up meds they are not ready and requires wait time (sometimes only 20 min sometimes an he). Anyway, I understand large checkouts are not possible, however if there are only a few items ( say 5/6) that do not require clerk assistance, then it is just terrible that the customer is required to go stand in another line! I had only 1 small item and was informed I could not purchase it when paying for meds. I did some checking and There are others pharmacys that allow "other" store purchases (some are limited to 5 items). I hope that Costco pharmacy will consider customers and revisit their policy.
I was on the phone and looking around when i saw a tablet, i picked it up and was gonna take it to the cashier but first i needed to get my carpets. As i said i was on the phone looking around with the tablet at hand looking for the carpet when employee jesse walked up to me i assumed he was gonna help so i asked for the carpets and as he walked up to me he asje if that was my tablet i answered no then he yanked it out of my hand and said we were looking for it and walked away. I was like damm he made me feel like i was steeling the damm thing and to top ot off he didnt even help me. I have a bunch of tablets at home and i dont need another one. But i really felt crumy so i told the person i was talking to on the phone with that id call them later. I felt so akward after that i decided to go somewhere else. Asshole didnt even Thank me for finding the tablet.
Purchased an item which was faulty returned it and received no refund have been chasing for a refund for over a week now and still not got it, given one excuse after another as to why it was not issued they say it's because why expirey date on my card expired that's why they couldn't refund onto that, three weeks they new this and never contacted me to arrange an alternative refund form. Only because I contacted them they said they will send a cheque instead, that's a month after I returned it! Why did they not just send it anyway, thought they would get away without doing a refund!
Firstly ordered cooker from another company (seprate complaint) refused to fit in cooker even though it was the same spec. So went to currys on line, spoke to James, explained what happend, ordered another cooker, promised it would be delivered, Friday 13th, between 14:40/18:40. At 6:15pm driver phoned said wont be delivering as ran out of delivery hours. Mother rang me in tears, Customer Services did not care, did not go out of their way to support her at all. Said delivery Monday to myself, chased up, only to be a lie. cancelled order, still no cooker, mother very upset.
Today, we purchased a bag of pears and when we got them home discovered that they were rotten. This isn't the first time recently that we purchased produce that had to be returned. I know that there will be no problem returning them. The problem is that the Costco store is 25 miles from our home and that means at least a 50 mile round trip and we are on a ever decreasing fixed income and we really cannot afford to bring stuff back every time there is something wrong with it.
I purchased Kirkland King Crab legs at a cost of $28.42 for a celebration dinner for my wife and was sickened by the taste.Both of us were some what ill and unmable to finish the meal..I am requesting a refund for the price of the crab legs and the tax.The.Date of purchase02/27/2015.I would like to know how to claim compensation.
On April 3, 2013 I went to San Jose Costco and I just purchased a box of Del Monte Variety Pack Mixed Fruits and when I opened it just now on April 4 2013 at 17:33 pm, it was moldy inside the fruit cups. So I am filing a complaint against Costco for the spoiled product I purchased.
On Oct.2,2012(Tuesday),I went to Costco(976,3rd Ave.Brooklyn New York) with 2 friends who are frequent Costco customers.We finished shopping at around 11:35am. After leaving the cashier,we ordered something to eat from the only place we could order food.
After we placed our order,I decided to add one more item,so while the staff serving us was tapping in the price of each item,I quickly asked "Could I add a latte mocha freeze?" and was going to apologize for the inconvenience,but by the time I was up to the word "latte", she didn't look at me but shook her head as if indicating I couldn't add that to my order,while her expression was rude and unfriendly.
I stopped and looked at my friend,we were both in disbelief.I continued to finish what I wanted to say but she already added the item to our total and went to get my smoothie which part of it spilled out and stuck at the side of the cup.If she hadn't been so unwelcoming,I would believe that was just an accident but with her bad attitude towards us, it was obvious she couldn't wait to get rid of us.It wasn't crowded at that time,there were plenty of seats and we took our seats in less than 2 minutes.
When we looked back at her counter,nobody was on line.This black young woman was the only woman working at that time.There was a tall guy behind her, not serving anyone but just walking back and forth.Although this female staff was rude enough for not saying a word throughout the entire service(along with an unfriendly face),her impatient shook of the head before a customer could finish requesting for something else was worse.
All the other staffs were pleasant during our visit,they desrve their jobs.My question is whether she's that rude to everyone or to asian customers only.If she could be that nasty to us when we speak English fluently,how does she treat other customers who are not fluent in English and don't know how to complain in English?
I read it in several customers' complaints that after being mistreated by some young staffs,the customers asked for the managers but those managers were just in their early 20s,it didn't look like they would take the complaints seriously.
During this last visit at Costco,all other staffs were polite except for that woman at the food court.She shouldn't be the reason we don't come back but so many polite young people are looking for jobs, why should this inconsiderate individual be taking their spot.Instead of being in such a hurry to finish serving when the customer is not yet done,she should be in a hurry to grow up first because there are people younger than she is who know being courteous to customers is priority.No matter how stressed she was, she shouldn't take it out on customers.
I don't have the name of this employee because I wasn't thlnking of filing a complaint but now I think of some people who are so nice during their jobs,if this inconsiderate girl knows her negligence is being told,she may consider more of the customers feeling rather than putting hers in priority.I hope that the time, the date and the location of the incident that I 've provided may help finding who she is. Thank you for taking care of this matter.
Equinox Kayaks has not responded to my 14 emails regarding replacement scupper plugs. The original plugs are easily broken under "normal use". In order to remove the plugs from the kayak after using in the water the cord willrip out the holes and then you need to use pliers to get them out. I need to get new plugs but have NEVER recieved a reply from them.
I use a Costco American Express card to shop whenever I can to get a rebate. Last fall my hospital where I worked as a physician went into receiver ship causing me and a number of other physicians, nurses and other employees to loss their positions. I then received an offer to work for the US Army as a contract physician. I barely had enough money to make it to Fort Bragg to work. I literally made it there on a wing and prayer. My sister and a friend from medical school gave me gas and food money. My friend even paid for a car repair so that I could make it to Ft Bragg. Once I started receiving paychecks as a civilian employe I began making payments to everyone I owed. It took a number of months to start getting checks from the locums agency. Expecting to receive a rebate at the end of the year I started using my Costco AE card to pay my base hotel and living expenses. Now almost a year later I am told that I am not eligible to receive the rebate - even though the rebate is prominently displayed on the computer statement my wife receives each month. Now if I was told earlier and they had zeroed out the rebate I wouldn't have expected to receive the rebate. The phone treatment was demeaning - play back all of the tapes from all of the phone calls. My wife said that we called AE about our problem and they said pay it all - no partial payments (and the woman on the phone when we tried to resolve our delinquency was very rude and didn't speak English well). I can't believe that Costco would treat people like that - never mind treating people who are serving their country as a civilian physician employee. A great way to pay back a country that bailed their company out. Mr Obama, Mr Congressman, Mr Senator get our bail out money back now they must refund it - it terms of buildings property employees etc that they can liquidate - after all that is how they treat americans that are and or were proudly serving their country as civilian and military employees. Start cleaning out at home now!
Case number CNM121231810643. When it comes to customer service please know that I know what I'm talking about because that has been my profession for many years. I have never, ever experienced such blatantly rude customer service.
I bought a TV as a Christmas gift and it had no screws or any hardware in the box so I called the 1 888 number for Canada and there I met the rudest people ever. The first two people I spoke with could not care less.
One told me that I had to return the TV because it was Costcoâs problem but the box was sealed when I got it. The other one told me to call the Canada number but this was listed as the Canada Number. I asked where she was located and she said Panama.
The best way for you to get the picture would be to listen to the recordings and that will tell the whole story. They were rude confrontational and lied.
The third person called himself George but I doubt itâs true. This guy was absolutely incredible. He said he was from Texas, was so confrontational and rudely mimicked me as I told him I was so fed up I wanted to return the TV. He actually mode me lose my temper he was that ignorant. When I asked to talk to his supervisor he hung up on me.
I would have returned the TV but it was already given as a gift. I still had not at this point gotten any results about the screws.
Finally the last person, Hector, gave me a case number said that he was happy to send the screws and gave me the name of the manager (Victor) but I have never heard from him.
I sent written letters to two locations in Mississauga addressed to the Customer Service manage but have never received a response. I believe that no one at LG cares about customer service.
Product Code: 42LM3499-UCACCWLUR. Serial # 211RMZL4N749
I've been picking up items for my daughter at Costco for past 3 years, well she just moved into her new house and began unpacking the items for kitchen. Unfortunately the knife set is missing one of the knives . I would appreciate some information as to how I can complete this knife set, without additional out of pocket expense.
Thank you for your attention to matter.
Whenever an item is sold that may come with a subscription (Virus software, warranty, etc.) or an extended warranty it has been my experience that I'm being charged from day 1 of the sale even though the item may not arrive at my house for several weeks.
The correct way to do this is start the subscription or warranty the day it is installed at it's destination.
This way the countless people paying for services are getting the full value and not losing 5-10 % because they don't have the product in hand.
If everyone buying warranties and subscriptions loses 2-4 weeks of the time they paid for who is making out like a bandit?
It is not the consumer.
Anyone else have this type of situation. Maybe you did and didn't even notice it which is what they want to happen. Who will complain about a few weeks here and there?
I was told by Costco customer service that it is the company selling the service doing that but Costco should stick up for us and tell that company it starts when the product is delivered. When I told them I wanted to file a complaint I was put on hold for 5+ min. while they looked the number up plus their attitude changed all of a sudden. Poor customer service.
I went to the costco in Garden Grove and found it to be very unpleasant. I found an elderly white woman working at the sample station screaming at a young Asian boy to not touch the sample. I was highly disgusted by her actions. Following this, I ran into several white employees that were very rude and bias on serving people at their station. You can guess who they served it to first, not to mention when I tried to get one, they were lecturing me on lines when in fact everyone who was Caucasian seemed to have just formed a circle. Now lets get to the people at the cashier, the one that helps the cashier are extremely rude in telling you to go stand over there when you haven't even finished putting all your stuff on the counter. I recommend the store train their staff and employees better, costco is nothing more than overprice bulk food anyways. They are the epitome of why this country is consider rude and arrogant.
I went to Costco to schedule a wheel balance and tire rotation.They did the paperwork at around 10:35 am ,December 18,2012.I was told that it will take them 1 hour and 30 minutes to 2 hours for the wait because I am the fourth customer on line. After almost around 12:15 pm while waiting inside their store ,they said they cannot perform the service because I am missing 3 lug nuts in front-right side passenger side.
I was puzzled and amazed how I can loose three lug nuts in front of my car.I told them I got 3 old spare lug nuts that I pulled inside my car .They just put the 3 lug nuts that I have and never done any service and I was told by one of the employees that "Have a NICE dAY". I was really furious how those missing lug nuts happened because I will feel the vibration on my wheels if I loose those lug nuts driving to COSTCO.
I really felt bad that they never did any service from the advantage plus they mentioned when I bought my new tires on their store. This was really a bad customer service on their part.
I bought 4 tires for my Volvo XC90 from costco in Jan 2012 for $1215. As recommended by Costco, the tires were rotated at the Costco tire center, approx every 7500 miles. The last time I serviced the car at Volvo, the Volvo representative told me the tires had to be replaced. I took the car to Costco and complained that the tires had approx. 20000 miles and there supposed to be a 50000 mile warranty.
The Costco employee came up with all kind of excuses in order to avoid honoring the warranty, claiming the the tires were not evenly used. I responded that if the tires were not even, why wasn't I informed about that when I brought the car for the tire balance and/or rotation on 6/6/2012, or 9/29/2012. Without any explanation the Costco employee named Salvador, refused to honor the warranty, claiming that the problem was due to the car ...
On your Board, I Saw your office hour is : M-F 10:00am - 8:30pm
Sat. 9:30am - 7:00pm
Sun. 10:00am - 7:00pm,
but you close at 6 on May 4th. are you kidding me? I have to drive half an hour to there. it cost my time and money. especially the photo shop, it closed much earlier. I go to there because your staffs are cheap, but you played me as fool. I pay you over $100 for the membership a year ,but you hurt me.
I purchased a 80 pod kurig coffee pods and when you start brewing your coffee they burst about have way threw the brew cycle. They are made by Van Houtte All you end up with is a half a cup of coffee grounds. Can I take the box back for a new one or a refund. About one in three burst and I would like an answer from Costco about why they carry this product...
I placed my first order on 01/08/15.10 days later and as I phoned Customers service I found that my order 563610659 was cancelled and I have to place a new order, they promised me a refund of money due to the delay but after installation. I did as they said .on 01/28. I phoned them to get what they me promised, today I phoned the Customers Service to ask where is my refund and why I didn't receive anything till today 02/03.the answer was very cold ( it's noticed in our system but I don't know why didn't send to you).I sent email to websites and I got this answer
We do apologize for the inconvenience you were caused. We will have a $100 Costco Cash Card mailed out for you on 2/5/15 via the USPS. It may take 7-10 business days to deliver to you. Unfortunately, we cannot guarantee it will arrive any sooner. Now I am not satisfied with this service and asking for full refund because of this delay and slow in action taken.
My complaint about Cosco # 1166 In North Planfiel NJ. It took me over 30 minutes to find a jar of grape jelly and salad dressing. This is unacceptable. Store not have a guide of products in any of the hallway, you have to go hallways after hallways to find what you need. Besides the person who puts the products on the shelves never ends with their work because they have to guide other people like me to get the desired product. we were four people waiting for assistance.
The most intolerant excuse that is heard by a manager of the store is not put Guides products in the corridors because they want customers go through the store altogether and so will not would forget anything .... But best of all was when he told me that from time to time change location products for customers not memorize. That's called consumer abuse. to my mind all logic is to steal the customer that the customer buys more than you could ever need
I don't see what the fuss is about. No problems with Costco here, in fact I wanted to share the reasons why I love shopping there for all the haters out there. Do you want 3 to 4 times more product than you need for a cheaper price? Than Costco is your store. Everything bulk you can think of, they have. It is an amazing store with great prices and even greater product, however, if you are feeding a family of one or two, than Costco is not the store for you. I have heard of how amazing Costco is so I got a membership and a credit card and a crappy picture and $106 later I was set to be a member for an entire year. I thought that I struck bargain prices. I only went there three times to only get water and cleaning supplies. It is only me and my hubby and we do not need nor will we eat a dozen chicken breasts. For a family with kids (especially growing teens) than Costco is the place for you, for a newly married couple, not so much.
In Nov 2014 I presented to Costco my reward coupon for $138.55 and they advised me they could not take it because it expired Aud 31 2014. I indicated due to it being mailed to my old address 1138 Gamble Lane Esc I had just received it. Costco said I had to talk to American Express regarding getting it replaced. I called American Express and they said they could only give me 25 to 50 percent of it's value but they would forward the info to a supervisor for review of a full refund. Shortly after that my wife took a call from American Express and they said I would be getting a full amount of $138.55 on the next reward cycle. As of Jan. 28, 2015 I have had no replacement of the $138.55. I called American Express today to check on it and they said since we are in a new year 2015 nothing can be done about the 2014 reward coupon in the amount of $138.55. I spoke to both customer service person then a second person and lastly a third person called me back. No resolution. This is ridiculous and immediate action should be taken to refund me the $138.55.
I've been a client for about 15 years and always enjoyed and like shopping at Costco . I got my mom who is 75 years old an American express card from Costco and every time she comes to USA she wants to go and do her shopping at Costco. She is always been a very chide person and very quite the type of person that doesn't like to be on the way o bather anyone is in her nature this one time yesterday January 27 2015 in north Miami Biscayne Blvd. at around 1100 Am she standing on line to purchase her items and it was time to pay she just forgot to get her credit card out (unfortunately I was at the ophthalmologist at that precise time) the cashier ask for the payment quickly and very rudely scream to her to move out of the line screaming continually step out she was just rushing and she got so nervous and franticly she was looking on her purse for the credit card but finally found it and was able to pay as fast as she could she got so nervous that she staring telling me she was already getting older and was frustrated for not been able to find the card on time. this is my mother and don't appreciate the treatment to her by such a rude uneducated person wonder if she the cashier doesn't have a mother or father getting older and if she will like me to treat her parent the same way. I am considering moving to bj or Sams I like Costco very much but seen the treatment you get at the point of sale is not fun anymore to go
I have been filling scripts at this place since they opened the doors of this location many years ago; however never met LISA and you don't want to meet her. I was given 2 scripts last time I visited my Dr on Dec. 18. The second script clearly said on the document "not to be filled before 1/21/15; however LISA took a quick glance (and she's filling in for Mark S.) and said "I can't fill this it's beyond 30 days." I told her I was given 2 scripts "I don't care and I can't call him either because it's beyond 30 days and kept shoving the damn scripts and my driver's license back at me. I kept trying to explain but now she's getting belligerent and starts raising her voice "Sir, I TOLD YOU, these cannot be filled, you will have to go back to this Dr. and get a NEW script.......and then a moment of clarity.........'oh, I see here where he typed in "to be filled 1/21/15 or after'...this woman is half my age......APOLOGY??? You must be kidding me. My wife and I used to get ALL our scripts at Costco but with repeated bad service by their staff, my wife gets her's at CVS as do I, except for these two which are hard for CVS to fill AND they're extremely expensive. So out of 14 scripts for the two of us now we are down to 2.....and now you know why. Go to CVS and spare yourself the headache from LISA......THE FILL IN.
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