BlackBerry Complaints Continued... (Page 1)

233+ reviews added so far. Upset? Call BlackBerry corporate: 519-888-7465
60

I've had nothing but problems since owning a BB smartphone. First point is that the phpne will noy always turn on and it take sometimes days to get it back on. 2nd point is that I cannot conect to my BB ID which in turn means i'm not able to connect to my emails. I will not use a BB device

20

Iam complaining about my son's blackberry curve which I purchased through Virgin 7 months ago on a 24 month contract. Iam appauled that a handset cannot be covered under warranty for a 'white screen'. I contacted Virgin when this happened and sent the phone to be examened by their engineers who sent it back to me saying that it was not covered by warranty!! I have just been into a Virgin store and the salesman told me it looks like a pressure has been placed on the screen and caused the damage?? The salesman was very honest and told me that I would be better going to an independant shop to have it replaced but would cost in region of £50. Im now binded by a contract by Virgin and my son still has no phone!!

And also the very honest salesman informed me that a rep from Blackberry had stated that Blackberry themselves wanted to withdraw the handset however mobile phone providers had stated that they would then purchase them from Asian countries if they were to withdraw them. Iam disgusted that a company would do such a thing to honest working class people in this present climate. I will never ever purchase anything from Blackberry again and will be telling all friends and family to not either. Thanks Blackberry, i am now out of pocket £16 pounds a month and cant afford a new contract for my 12 year old son..... I know that business is business however you are dealing with children whose parents wish for them to be safe and have a mobile phone.

60

This blackberry is hugely fantisized I think that is a totally lie you should fix it with a better facebook twitter and the youtube doesn't even work so yah you fucked up on that too. You guys are complete fuck ups then you wonder why the blackberry company is going to shit this product you sell is not worth what it is sold for soon enough people will change to apple and andriod because they listen to the complaints. Oh and don't worry your product won't go to waste ill be sure to wipe my ass with it before I thorw it away.

60

I recently purchased a Blackberry 9300 and this phone is 3G and that means my internet should be going at least 60 kb/s!!! I am fed up with Vodacoms speeds it just stays at 1.2 kb/s as for cell c downloads at 90 kb/s !!! My blackberry is prepaid but my friends with Cell C is also and his is at 90 kb/s permanantly !!!

I really hope Vodacom looks into this after all I told myself I'm not going with Cell C or MTN I trust Vodacom the most but I think I need to change over, so please Vodacom do something about this my brother has the exact same problem with his 9360 also 3G.

I have the blackberry 9300 and my problem is the phone was working 100% but now I'm experience that the phone is freezing and that its taking so long to download and before its done downloading it stops and tells me download failed.

20

I was facing a problem of phone getting restarted while in use sometimes it would take 5-6 hrs to boot for getting started with my Backberry Curve 9380. I took the ph to the respective service station here at Ranchi, Jharkhand, India who took the ph and called me after 5 days and gave the phone saying that the problem was with the software and has been resolved but on checking i found the same prob to which i was explained as the battery is down i have seeing such prob once the battery is completely charged the problem will be solved. i took the ph which worked for 1 full day but after that it was not booting . I again took it to the service station they took the ph and now after 36 days they are telling the phone cannot be made under warranty , on asking the reason they have a simple answer they are not laible to give the reason just understand for getting it made i have to pay Rs. 17000. after several requests they have send me just 2 photographs which i am unable to understand what is it.
when i had purchased the phone i was told that it carries a warranty of 18 months and it wont be carried only in the case of damage.
Kindly look into my problem seriously....otherwise i'll be forced to go to CONSUMER COURT.....

20

I am writing to express my disgust and disappointment in the way I have been treated by your company. In Feb 2012 I took out a contract so my daughter could have a phone for safety now that she had started senior school. The phone was a blackberry 9360. In Oct 2012 the scroller button on the phone stopped working although the phone still worked, so we took it back to car phone warehouse to have it repaired. We were told that due to the cosmetic damage on the handset Blackberry would not repair it but replace it and I would have to pay for a new handset. I explained I did not want a new handset but a repair under my manufactures guarantee. The phone was sent off on the 3/10/12.

On 15/10/12 I was contacted to say that my phone was back and repaired. I went to the store only to find that the phone did not work at all. When I complained I was met with attitude stating that Blackberry would only replace and not repair and it would be at my cost due to the cosmetic damage. I accept that there were a few scratches on the face but the phone was working when I sent it in. The manager put me on the phone to repairs and I spoke to a man called Alistair. He explained that they had taken the phone apart but due to the damage it could not be repaired. He explained that because they took it apart it was now not compatible and would not work. When I challenged the damage he stated that someone must have dropped the phone. I can assure you it was not us.

Alistair ended the call by stating I could have the phone repaired for 169.99. When I stated he had said it was unrepairable he said yes it would be replaced….so it is not being repaired. I now find myself in the position where I have no phone for my daughter as I am told that Blackberry do not repair phones only replace!! I have sought Legal advice and ask that you provide the following. The manufactures guarantee where it states you will only replace and not repair.

A full report on the examination that was done. I have the repair form I was given which states that no fault was found. A report showing that the cosmetic damage had caused the problems as Alistair had suggested. I understand that I am entitled to this information Under the Freedom of Information Act. I have forwarded a copy of this E-Mail to the Ombudsman who has suggested I await your response before taking this matter forward. I look forward to your response.

60

i have getting issue related to internet uses on my blackberry phone and also related to browsing issue and email also......please contect me as soon as possible because my business is sufferd by the resion of this.........

REGARD:-
ASHWANI KUMAR
9811062640

20

I had a contract on my blackberry.When my contrct was due for renewal,I received a call from Vodacom Sales center.I asked them about the latest Blackberry they have,they give me the old one instead.I tried to call them several times,the last one whom I talk to was Lindiwe in Gauteng.She said ,she will come back to me,till today.I dont like this kind of phone,I cant keep something that I dont like for 2 years,paying it for 2 years.The phone is still sealed.I cant open it because I dont like it at all.Can you please do something about this.

properly, due to track-pad problem+ tracking ball not working+ Auto Off Problem+ Network Problem. so i had submitted my phone to Blackberry service center with work order No-NKP/BB/11/03562 PRD No-38266060 Case-BB027300.named Khurana Brothers UG-7D Jaina Tower-1 janak Puri New Delhi on 24-11-2011, and my blackberry phone will get me after two days. after two days i had called to service center. but i got revert that i have to call again after two days and this kind of revert i have been getting since 7 days. now i received a call from blackberry customer care from +914430287993, they gave commitment to me also. that your blackberry phone will get you today at 5 O clock.

but till now nothing being done ,if your customer service can not work properly. so why are you selling your product. i think you are doing only formalities and nothing special, every consumer wants better service from your and it should be in your product also, i am sending this complaint last time if i do not get any response from your end till tomorrow than i will go for legal action.

 

 

20

If anyone is thinking of getting a blackberry. DON'T. It is the biggest piece of crap I have ever had. I hate it. I'm in sales and I depend on my cell phone for business. I have had nothing but problems. I have literally 100's of contacts in my phone for business and all of a sudden every single contact has been erased. All of my business info gone. And cannot retrieve It. I want to throw this phone out the window. I've lost sooooo much business because of this phone. DO NOT get A blackberry. It will ruin your life. It has mine.

Now I cannot even see where my next business meetinbg is this week because of this piece of crap. I am frustrated. Now I have a contract and I'm stuck. I'm getting an Iphone tomorrow. So DO NOT GET A BLACKBERRY. I'm serious. I'm not the type of person that complains easy. You think when you pay for something you should get what you pay for. Apparently not.

40

I took out a contract getting a blackberry 9320 and a vodafone web book. This was on a Wednesday. On the Saturday I took the web book back because it did not work. 2 weeks later and nobody is letting me know what is happening, i phone the store more than once to get information about the web book then they say they will phone me back. I am still waiting to hear from them. Went to the store this morning again to try and find out what is happening, they told me they send it to polokwane.

Polokwane send it back because they don't work on web book now they send it to the manufacturer. I feel this is lots of bulls*** because I took it back within 7 day. When I asked for the area managers number they said to me they don't have it only the shop manager has got it and she is not there. Try phoning her to get the number of the area manager and she said to me she is not allowed to give it out, so why do you have area managers if they not allowed to help customers? I feel like going to the papers and cancel all 9 contracts between me my husband and sister. 

40

Dear Sir/Madam,
My name I dorcas and about 6 months ago I purchased a red blackberry torch (9800) from AT&T in america (LA) , but I moved to ireland , it was working perfectly and I was told by the sales advisor that it would be okay to open the phone so that I could use it in ireland , and now for some reason any time I charge the phone to the fullest , ill get a call and the battery would die or if I use the flash.I have tried buying new batterys but then it wouldn't turn on. Under the consumers act this product is not 'fit for purpose' and I would like a replacemt or a replacement of the blackberry bold 9990 as I have spent a lot of money trying to fix the phone

40

I got a blackberry phone on 03 July 2011 a blackberry bold (IMEI: 357175043218022) worth Rs22127 it worked with a lot of problem for 6 months i used it after which i got to the service station in Khar which took half a day to listen to my complain in around April 2012 the instument was replaced. And again by december 2012 it gave a display problem since i didnt have the time to go immediately i went to the service station in the 1st week of Jan 2013 and the people at the service station tell me i need to pay Rs 6000 to repair the display of a phone which was replaced by them since it doesnt come under the warranty period.
I havent got the phone back because im not going to pay for the company to replace a faulty fone with another faulty phone and since the company does not care very soon i would be going to the consumer court.

20

I have Blackberry Bold 9790 and since i got it its been giving me problems, it cuts off during calls and makes fuzzing noises. I have taken it black for repair 4 times and they keep giving me a new handset and i still get problems! is there something with the software? I am losing patience with blackberry and thinking of buying a new phone.

20

I bought my daughter a blackberry curve for Christmas. it has been sent of once already and we got sent back a new one, which the screen kept going white with an error message. the one we got sent back has now also broken as we sent it of for repair O2 sent it back and said it was unfixable and it is still under warranty as it was purchased in June and I would like blackberry to tell me why they do not stand by warranties and replace this phone or fix it. 02 have said it is not possible to course the damage inside the phone that blackberry have said. I can not stress how ANGRY I am with this phone they are supposed to be good phones and there clearly not.

40

I have repeatedly tried and tried to reset my password. I am instructed to follow the link and fill out email etc etc etc. Every time I have done this..I get a bad request page come up. N o forwarding info...NOTHING I have no means of getting into my BBM now because of the wonderful upgrade you have given me. there is no way of contacting any one on your site unless i want to pay for someone to talk to me or i want to buy something. I am on my last &*#$&*#$%&* attempt to open the BlackBerry username and password page on my phone to get this great new BBM app to work. I have not changed my password....and I an getting sick and tired of answering New BlackBerry ID Password information to no avail. Then i am told the information has been sent when I retry...so I put in new password on BlackBerry and I'm told it is wrong. I want this taken care of now!

20

Hi,
Its been 12 days with no response from Blackberry folks to return my cellphone after getting it repaired. immense follow-ups with same response everytime "we will get back to you... we will get back to you"... I am forced eventually to write this draft since I am completely fed up with Balckberry service. I handed over my Blackberry 9360 phone complaint registered on the name of ROHIT GUPTA over 12 days ago & several follows-up made over your call support NO# but no update. I requested for callback for an update twice & I was promised to get me an update , no one really bothers to do so..

If this is the service delivered for BUSINESS phones, I am sorry I will never deal with Blackberry anymore . I want my cellphone back ASAP. For God sake, if someone is looking into these complainst, pls atke necessary actions.

Rohit Gupta
9880751808
BlackBerry cellphone: 9360

20

I purchased a Blackberry Style phone in May 2011 My phone doesn't keep a charge so I went to the Sprint store to purchase a replacement battery and I was told that Blackberry is no longer providing batteries to the Stores for my phone. I was then referred to a website where I could a purchase a refurbished battery for my phone or my second option I was told was to buy a new phone. Needless to say I am very upset with that fact that I cannot replace my blackberry battery. How can your company sell phones to the public and not provide and important componant to ensure this products ability to work properly.

60

I have a blackberry 9900. It came with an app for the Emergency alert system. Reasonable thought. The problem I have with this app is there is no way to make adjustments during tests! I received 47 texts at top volume!!!! There was no way to stop them, no way to turn down the volume, no way to delete the app! Customer service was no help! I almost threw the phone through the wall after it happened again even after I turned off my phone! I'm going to contact blacberry myself tomorrow and send them back their phone and tell them where they can put it!!!!

60

I purchased a blackberry play book a little over a year ago. The USB port went out soon after. I was under warranty and was sent a new one. Few days later the same thing went wrong. I was angry and threw it in water. I really enjoyed the blackberry even more so than the new iPad I've purchased now. I don't know if this is a problem that you have found out about and hopefully resolved. I do have all my recites box and tablet..i dont expect you to send me a new one. I'm the one that let the warranty run out. The jester would be nice though. I would truthfully like to continue
to enjoy and recommend your product. I will hold on to it all just in case.will be happy to send it all back. Just send a box please. Thanks for your time, Michael Shawn Neill. 613 Washington st. Karnak il.

40

I renewed my vodacom contract (Vodashop Kenilworth centre) in June 2010 and received a blackberry curve. On 29 October I took it in because the keyboard keys wouldn't work. I got an SMS to say it was forwarded to JHB because a higher level of repairs was needed. 4 weeks later I called to enquire about it and was told a replacement phone was at Vodashop KC. I collected it and couldn't get email and BBM to work - and was told by the help desk that the phone cannot be registered and that I need to take the 'new' phone back.

Two weeks later I call to enquire (no sms received) and am told it is at the shop - I collect it last night, phone the help desk to set up email and BBM only to be told that it cannot be registered and could possibly be a handset that was 'previously registered on another network' and that it has to go back. So, almost 2 months (come 29th Nov) without the Blackberry, but still having to pay all related charges... I'm taking it back to Vodashop KC tomorrow - am not holding my breath...

My experience: the customer just doesn't matter...Can't wait for the contract to end June 2012 so that I can go elsewhere...

20

I received my upgrade phone (Blackberry 8520 curve) and a 3G sim card on the 28th of MarchÂ2012. From the 29th of March to the 12th of April i battled with MTN to activate the sim card. First of all i phoned 808 from my cell to do the activation on my sim swop, they informed me to phone the activation dept. From the 29th of March until the 4th of April they told me the following, 1. sim wrong, they will log it so that they will deliver a new sim card 2. technical dept busy to sort out problem. 3) technical dept got big back log of 3. technical dept got big back log of problems to solve 4. iI was also told to switch of both my sim cards as it is interfering with the network. 5. After 2 ref no`s (85504683 & 85543655 ) they tell me that they can not help me.

I must phone 808 and use option 0. For 8 telephone calls they told me it will take 2 - 24 HOURS. Every time i switch on the phone the following message comes up ( sim not provisioned 2 ) in the other phone (sim registration failed) Every time i phoned 808 from 4th of April to the 12th of April i got different excuses as well 1. something wrong with sim card 2. creating a new sim card no, but not a new sim card 3. invalid sim card 4. 2 - 24 HOURS for activation. 5. After another 2 ref no`s (85553048 & 85792617 ) they could still not sort it out.

On the 12th of April and 360 HOURS of waiting i got agrivated and drove out to Midrand. For the first time i spoke to a white guy, he helped me straight away and the very same sim that is faulty and invalid was activated within 2 HOURS. So i don`t know if your non white staff is not capable of doing their jobs. Please give them some training. I realy hope that MTN will do something about this matter. Well done Braam from Allendale. Hope MTN can employ more white people like you. It did not even take you 10 Minutes to sort out the activation from your side. MTN have to give you credit for this matter.

40

I am an accountant student at Stellenboch University in South Africa.. I entered into a two year contract at a Cellphone company in SA (CELL C) . The contract is for two years and I was given a Blackberry 9380 touch screen, and eight days after receiving the handset I started experiencing problems..

I went to the service provider on the eight day of receiving handset with my first complain.. ie the camera of the Blackberry 9380 curve not working... I was told by a manager of the CELL C company that the "warrantee" has expired, which is ABSOLUTELY madness!!!..

Eight days after receiving a supposed brand new product, i had no alternative but to hand handset in for six to eight weeks for repairs....Besides the disgrace of this product, obviously I was not able to hand phone in as I am a female student living in a dangerous country and I cannot be without a cell phone..

A few days later I again I was forced to go back to Cell C" (my service producer) , when the phone started "freezing"/stalling... And again complained to same manager that now barely a few days later I was having another problem with phone; this time it was that I'll be halfway into a transaction (BBM, or a phone call, or SMS)' and phone would just stop working...

Again I was told "CELL C" is not responsible for technical failures to handset , and handset has to be handed in for repairs , which is totally unacceptable!!!!!!! Therefore....

  1. I demand answers from Blackberry now as this handset is a brand new product and should not be malfunctioning....and especially not after a few days.
  2. How can blackberry put a product on the market which so inconveniences to this extend, when this handset is suppose to have be a new product which is suppose to function for the two year period (the period cellphone contracts are signed in SA) when after 8 days I have had problems with it?
  3. How can i be expected to pay 2 years on a contract, yet i don't have a functional phone?

So I demand that this matter is addressed.. I have exhausted all attempts in try to get this matter resolved, as I demand a new FUNCTIONAL phone, so I sincerely hope you will assist me.

40

I recently upgraded 2 a bb 9300 n have encounterd problems. Initially the trackpad wasn't working n I sent it in 4 repairs n was givn anotha bb 9300. However after only abt a week of havn gotten a replacement I again encounterd another problem. This tym the fone switchd off despite being fully chargd. It switchd off n refused 2 switch bak on. So I hav nw resubmittd my fone 4 repairs. So y am I payn 4 sumthn that has 2 constantly b sent 4 repairs? N also I'm requird 2 nw on my days off 4rm work go n sit at a fone outlet n waste away my day simply 2 send it in 4 repairs. I'm xtremly disapointd that I upgraded 2 a blackberry 9300. N 2 think that d 8520 neva gave me a migraine lyk d way d 9300 is givin me.

40

I have a BB 9300 and freezes all the time and also has the famous tiny black clock thingy in the middle of the screen and you have to wait until it disappears or have to take the battery out, put it back in before using it but then when it comes bakc up the tiny clock is there again (it is sooooo frustrating).

Lately now my phone switches itself off and on for no reason. Sometimes when it decides to do its funny things I battle to switch off or on.

60

I just got my new Q10 few days ago in UAE, Dubai. The skype is not working keeps hanging and the youtube also loads 2 seconds only then freezes ( I have never installed any programs _the phone settings are as purchased)

60

I had bought Balckberry Curve-8520 last year on 28 September 2010 and this year on 26 September 2011 in the morning I had found my phone was totally black out.We showed it to center at Faridabad in Manhattan Mall on 26 September 2011 that means that it is in Warranty period and than we have been told that the same has to be sent to Gurgaon for locating the problem then they will tell us the charges that needs to be incurred for it than after around 20 days we went to check the status so we have been told that we have to pay Rs 9300 to get it repaired and Rs 200 to take the phone back.

First of all we have never been asked that we have to pay Rs 200 even if the phone does not get repaired and that to be they we telling us the phone has detected water drops inside.I just want to bring this to your notice that my phone was completely laminated so there is no point of water drops inside and second of all it is in warranty period than why we were asked to pay Rs 9300 and Rs 200.I completely want a solution to the problem asap otherwise I had to bring this matter to Consumer Court.

I am really unhappy with the service provided by the Blackeberry,being a valuable customer and while showing the phone at center in Faridabad we have been told by the Blackberry exceutive that these phones are like that and who suggested us to take these phones. Kindly take a hard step as I need my phone completely working or new phone where I am not going to pay even a single penny.

60

i have phone vodacom about 60 Time now and they still cant get thsi shit sorted out everyone i know has been having problems with there blackberry and slow speed the other day i got a reply from vodacom on face book telling me what is the problem i should be geting the best speeds due to i go onto the internet at night now if the best speed is 6.0KB/S then vodacom must go fly a kite i have a blackberry 9300 its got 3G where the phone is marked to handle HSDPA up to 3.2MB. i think vodacom has lost the ball and need to explain to me how the hell they ask us money for such crap services....

I was recently exposed to fraud, when MTN allowed an unknown source to use my identity to open an account, this then lead to MTN debiting my bank account with substantial amounts of monies. Okay so here we go... On the 3rd of January 2012 I received a payment and soon after a bank notifyme sms, at which time I noticed that my account was missing a large amount of money and this is when I went to the bank.

The bank then told to go to a MTN branch in Bloemfontein, to question these outrageous amounts of money (seeing as though I had never been a member of MTN, I have been with Vodacom my whole life). When I arrived at the branch they couldnt access anything on me as I didnt have a MTN cellphone number, at which time she told me to go to the customer MTN enquiries outlet. At this outlet it came to my attention that someone had opened an account with my name, my identity number and my bank account details, but with their own home address and their occupation.

Now, according to law, isnt MTN supposed to RICA every customer and ask for a copy of their identity as well as 3 months salary slips/bank statements (with all of this information, surely my identity couldnt be stolen?).

My bank also told me that they cannot reverse amounts (which costs me R30.00 for each transaction reversed) that are further than 45 days ago. So I still need to be reimbursed for October 2011 R429.00 (when the account was opened), November 2011 R550.00 and December 2011, plus this whole process has cost me about R200.00 in bank service costs and a lot of grief. I am really sorry for venting, but Im sure you understand my frustration as I am in no way even linked to MTN. The problem lies with the background checks that took place and surely the RICA system wasn't implemented by the staff member who participated in the fraud.

I have had to drive back and forth to try and resolve this unnecessary situation (MTN stores, bank, copies of my details, police station etc.) and now I would firstly like to be reimbursed in full, including all bank charges and I demand to know how I was involved in this whole ordeal (I want to see the copy of my ID and the RICA documents that were completed).

60

I purchased Blackberry 9700 on date 23/11/2010 from Spice Retail Ltd,C/211 Dada Bawa Ganga Nath Market,Munirka Village of Rs.24,350. After 2months,i.e, in the month of Feb only i started facing problems in handset like keypad not working,camera not working,phone getting hang very badly.I then went to Gurgaon service center they kept my phone for about a week & rectified it. I faced lots of problems in that week but still i was thinking that now my life will be hassle free but it was my default that i thought like this.Work order no-gur/bb/11/04048

Again after 3months,i.e,in the month of July,i faced the same problem.Then again i have to went to Gurgaon service centre for the same.Now they are making their own stories that handset have problem due to water & all,which actually sounds very rubbish. When this problem happened for the first time they didn't mentioned anything liked that. I am actually very pissed off & i don't have time to go to service centre again & again. My phone is still under warranty & i need new handset as i am actually getting torture both mentally & financially.

I have purchased my BB curve phone on 17th of june,2011 i.e last month,I really loved BB. Its amazing 2 use. I am so used to BB,and i have started all the BB services in it. But after 2-3 days i realized that my bb keypad is little loose as well as the back body is little loose. So i visited contacted service center 10 days back and they told me that you have 2 submit your cell for 10-12 days for its reparation. It is impossible for me 2 give my cell for 10 days, because all my work is through it.. Ad now the new problem has raised that my charger is not working,so i have 2 charge my cell through laptop, that is really irritating. I have heard so good about bb and now i am facing these problems, this was not expected from Blackberry company.

I am badly frustrated & you are forcing me to take some step towards me or your company.

20

I recently bought a Blackberry 9360 and the battery life is terrible! I charge it at least 3 times a day and each time it goes from fully charged to the flashing red low battery within a few hours. I previously had the 8520 and use my new phone in the exact same way (call, text, facebook, twitter)as I did with the previous one so its not due to overuse or having any extra settings switched. I have sent my phone in for service already and the was issued a new 9360 and I have the same problem. All my applications and settings are up to date as well. I have researched about this model and now realise it is the phone model itself that is the issue not just my phone as many others seem to have the same issue. The 9360 was issued with a 1000mAh battery which is far less than what my 8520 was issued with and that phone functioned on a lower resolution and features. I have seen it recommended that one replaced the current 1000mAh battery with a more powerful 1500mAh battery which will solve the problem. It is not my service provider I have an issue with as they only sell the Blackberry brand, it is Blackberry I have an issue with as they are the ones who provide the products which will be sold. I have resorted to using my 8520 again as the 9360 is impossible to use due to the battery life.

I would like Blackberry to provide a 1500mAh battery so that I may use my 9360 again as it was not a cheap purchase. I am extremely disappointed with the battery quality Blackberry has provided with this phone. Hopefully this problem can be rectified and I can once again be a proud Blackberry owner.

Thank you in advance for your response,
Julia Shekleton.

60

I just got the Blackberry playbook tablet. Although I did not use because I am making the necessary update and had my first disappointment. The fact is that before purchasing the product (via internet), I entered the blackberry.com site to make sure that the product would meet my needs. I found that has good hardware configuration and what would be of great importance to me, connection to mobile networks. It was a bad surprise to receive the equipment and verify that there was no where to connect my micro sim card.

Ask RIM to change or delete this page http://docs.blackberry.com/en

It induces the consumer to believe that the tablet necessarily possess this technology, because it has no other models only 16/32/64gb settings. I'm really sad because I have to buy other equipment that meets my needs. Perhaps removing this page other consumers like me do not be fooled.

40

My name is molebogeng today I bought 59 rand for blackberry purchase bt I made a mistake by dialing wrong numbers which was *141*11*1# n that is for blackberry BIS activate. Bt I dnt understand why u diducted my money coz I hv activated my phone for bis last year.so reverse my 59 rand airtime coz m using my airtime to email u n to chat on whatsupp.my number is 0781905616 m not happi wth ur service u only hav to diduct my money wen I purchase blackberry email n social service. Email me aftr reviewing my complain.can I hv back my money please. Can hv ur numbers I want to call ur customer service.

20

Since I purchased my Blackberry 9300 Curve in May 2011, I have had no problems with it and have not skipped a month of the R60 BIS bundle. Since then I have become a part of a mobile website that allows one to download American tv series and actual is the highlight feature of my phone to me. For a while now, though, I have not been able to download anything about 40MB, and every time I attempt to do so, an "http Error: 403 Forbidden" pops up, telling me that the item is too large to be requested for download. I researched the error and that your ISP might have set a limit which would prevent you from being authorised from downloading larger files.

Did Blackberry put a limit on our downloads and, if so, why? Likewise, if it is an error on the part of Blackberry RIM, why have we not been informed, warned or notified? Most individuals who own Blackberries have purchased their Blackberry specifically for the convenient and UNCAPPED internet service, offered by Blackberry RIM. When this is feature is altered in anyway, loyal customers become very displeased. I believe that such a move on the part of Blackberry RIM will most likely result in the loss of both existing and prospective clients if the problem is not resolved.

Not simply over a download limitation but for the fact that none of the Blackberry mobile phone holders have been informed, warned or notified. I have seen many complaints of this specific "http Error: 403 Forbidden" by many Blackberry owners all over all sorts of websites and am shocked that nothing had been done about it already. I sincerely hope that someone with diligence, competence and efficiency recieves my complaint so that a potential problem for Blackberry RIM can be avoided.

40

Dear Alexandra Zagury, Managing Director for South & Southern Africa. Palazzo Towers West, Monte Casino, William Nicol Drive, Fourways, Johannesburg, South Africa 2086.

Bold 9700 completely white screen since upgrade of software. Since around the start of this week I have had a problem that started with my screen going white after powersave. After pressing a few buttons I discovered the mute button would allow me to get back to my home screen after it resumed.

This kept on happening then after a while my screen developed another problem where the pixels from a previous screen would show after I have pressed an option. Moving the mouse cleared the pixels, The problem got more and more irritating so I decided to upgrade my phone software by connecting to the computer. Instead of this solving the problem it has kept the screen permanently white in a state where I cannot even receive calls! Can anyone help me?

I was given the Bald 9700 as a gift from my Gran Mother in February 2012 which was still sealed in the box. She had been traveling all over the world prier to returning back to South Africa. We have gone through all her possessions and have not found the invoice or any paper work for the phone. My Gran Mother has passed away in the mean time and cant get any other information. I know there is a 2 year warranty on the phone.

I took the phone to BlackBerry Customer service in Midrand (Vodaworld) they told me that the phone needed to be replaced. When my phone was scanned in they told me that they now could do nothing for me and did not want to help me in any way at all. Whom could I contact in SA to have the blackberry 9700 fixed. I received the Phone as a gift with a Vodacom card in the phone.

The IMEI of the phone is 352479040804064, Please could someone contact Myself on the above number and inform me where I could have this phone seen to and sorted out.

Best Regards,
Trevor Terblanche

40

My experience with Rogers Telephone Service today in regards to my blackberry 9700. I upgraded to the most recent version of blackberry software a few days ago, since this update, my phone battery drains 3x faster than normal resulting in me charging my phone at noon and again in the evening and then a 3rd time overnight.... I also have been receiving text/voicemail text messages hours (up to 12+) after people have sent them...So I go to a rogers store at st. vital mall and the guy doesn't do anything, just writes down a number for me to call (TECH SUPPORT)...FANTASTIC

So i call the number, After trying several times to navigate through their automated voice options i finally speak to an operator (she helps me out by telling me the following: 1) I have to DOWNGRADE to the lower version i previously had due to the fact that the latest version my phone can't handle...sweeeeett. 2) I then have to turn off my phone after our phone call, take out the battery, let it rest for 2 minutes while she resets my network...fine, so I do that.)

She then sends me an email telling me how to DOWNGRADE my version of blackberry...ok sounds good, So i follow the instructions in the email and low and behold, when i have downgraded, i have lost all of my contacts as well as all of my bbm contacts...AREEEE YOOUUU F-IINNGGG KIIDDIIINNNGGGGG MMEE BLLACKKKBBERRYYYY)....I am getting an iphone, I BETTER BE either allowed to cancel my contract free of charge after this terrible experience...feel free to comment oh and if everyone would be so kind to text me their number and say who it is...that would be just peachy lol (my pin also is XXXXXXXX) PLEASE RE-ADD ME)...JESUS

40

I own a blackberry 9900 and I'm constantly facing problems with this phone. The phone keeps rebooting automatically. I have always been part of the blackberry family but I'm not happy at all with the quality of service provided by blackberry and this is not attracting me to continue using a blackberry. I would really appreciate if blackberry can offer good service to people suffering with their bb electronic items. I thank you in advance for your co-operation.

60

I got my Blackberry curve 8520 in the month of may, fist it stalled and I could not use it, gave it in at Vodacom, waited for 3weeks and got it back, 1 mouth after that the phone started to just go off by it self all the time till it didn't turn on again, whent in again for 5weeks and they gave me a new phone, the same day I got the new one my screen go all white, its just working if its on charge, if I plug it out, it goes all white again and aim not, not, not happy because iam paying every mouth for a phone I don't even realy have! Don't want the Curve 8520 anymore and i where a big blackberry fan, but how can I be again if it just go on and on and on like that all the time??? You guys tell me???

20

i got the blackberry curve 9360 and from day one it has been nothing but trouble it cost me 469 pound then i had to send it off to get fixed needed a new battery but didnt get one sent back with the phone so had to go out buy a new battery, needed to get a new back cover because i didnt get one sent back with the phone so the front was brand new and the back was the same old one it looks amess, the carger bit on the phone where your charger goes that is broke so got to go out and pay another amount off money to get that fixed. the battery life last about 2 hours. not happy with this phone would advise noone to get one . my dad told me the phones were rubbish wish i would have listened to him

60

I've had my BlackBerry 9300 for about a year now. I've tolerated it until now. Within the last two weeks or so it randomly shuts down. It goes dead. I have to pull the battery. Once it reboots, it shows a good charge, but it continues to shut itself down. I've replaced the battery with a brand new one, but to no avail. I realize I'm out of the warranty window, so I'm stuck with a blackberry 'brick.' I am extremely disappointed in the quality and performance of BB phones and will switch to either android or the iphone asap. It appears this is a very common occurance for BB, but they refuse to make it right -- this buisiness model will be their downfall.

It won't be for the lack of customer complaints that caused the extinction of the BlackBerry. If they truely want to succeed, then they should recall phones with this problem, then fix the problem -- seems simple and honest to me. But, we live in a world where the customer doesn't come first any more. I had purchased a blackberry curve 9300 handset, but the phone was defective as the screen had bubbles and the main screen was loose. I had given the phone for replacement on 16th nov morning and was told that i will get the new set in one day after the approval from the company.

Now it has been two days and the service center person says that the company person who is to give approval has gone on a holiday for indefinate period and they do not know when he will be back, but I have to leave for kolkata tomorrow on 19th and hope to get my phone as soon as possible.

40

hi my self manpreet singh ,i m living in australia, i bought bbstorm2 from 3(network service) nearly 1 year and 4 months before. when i bought just after 1 month ,accidently i broke droped it and broke its screen . at that time i got some cracks but it was still working. i didnt have any problem with its touch screen. at that time i asked 3 cuctomer care to get it repaired and they were asking me $175 to get it done. at that time my financial condition was not good thats why i couldnt get it done. but after that it was working properly . but 2 weeks before its camera stop working. when ever i try to start it it says that close other applications first then try to start it again. i tried it many times but it was still the same.

after i called 3 customer care the guy he tried to fixed that problem by sync and rebooting it but he couldnt. after he replied me that go to some 3 store and give this handset to get it repaired bcos it was still under technical warranty or gurrantee as per aggrement for 24 months. i already submit my mobile to the 3 store at shoping centre near to my house with name as highpoint. but today morning i got reply from them that they cant repair it bcos as it got physical damage so it is not coming under any kind of gurrantee or warranty. and they said that this has been told to them from blackberry.

and they ask me to pay $350 to get it done. thats not fair i told them that i m not asking them to repair the screen i m asking for camera. but the customer care guy said to me the same thing again. now i dont understand what should i do. if i spend $350 i can have same phone secondhand with very good condition. but the thing is not that. my phone was under warranty and they should have repair that. the friend of mine had same problem with his phone but that was iphone and was still under warranty ,and he get his repair done may be apple have more facility for customers as compare to blackberry. i was feeling my self lucky that i have different phone as compare to all my friend. but this bad experience made me to think like that for blackberry.

i feel sorry to say that but thats why blackberry is not much comman as compare to iphone. i was thinking that my next phone willbe bbtorch but my all dreams got flushed with this experience. i dont have any hope for any kind of reply but still i m leaving my details if blackberry can do any thing for me then please.

40

Dears, we have used the Blackberry curve 8520 but we have some problem
i want to installed the application of Microsoft office and Microsoft world and Adobe reader, but of these application is not found anywhere. please tell me the location were i founds of these applications. i am waiting for your reply.

thanks,
Muhammad Farhan Anjum
pakistan

60

My Blackberry Bold is 1 1/2 years old. I have had nothing but problems with this phone. I have talked to so many people regarding this problem and there seems to be know one who can help me. I love my blackberry but I am ready to switch to another phone. I thought I would try one last time to speak with someone about this matter. I am not sure what, if anything you can do to help me. I would love to hear from someone real soon regarding this matter. Thank you.

20

I joined the blackberry family in 2011 and was happy with the service and the phone up until I decided to upgrade to Blackberry 9300. I had my BIS set up, and got right to downloading, my first hiccup was that it was extremely slow, but other than that I had no complaints. And then eventually at times when downloads became fast I couldn't help but notice that my airtime too was fast disappearing. After losing airtime of R50 in just 2 days I decided to call the MTN customer service. However the woman I spoke to wasn't of much assistance, as all she could tell me was that blackberry now charges its clients for downloads. Now, I would like to know if this is true and if so why we were not notified

Upset client
Zanele

20

I have a Blackberry bold 9780, which was purchased from wind mobile for pretty penny, when it has just come out. Three months after I got the phone the screen stopped working. It was still brand new phone, fully taken care of. Blackberry has identified the problem with troubleshooting over the phone that it’s a hardware issue but they refuse to do anything about it…as the phone was unlocked with the code from wind. Wind mobile refuses to assist as I’m no longer a wind client.
This is ridiculous, I’ve always supported blackberry and never had to use their warranty or service before but I will definitely NOT buy a blackberry again as their service is horrible.

20

I have taken out a contract with MTN for a Blackberry Curve 9360. This contract was taken out on the 24th December 2011 and within 3 days had to return the phone 3 times. The phone kept restarting itself and didn't stop. We were advised that it could be a bad batch and were given a 4th 9360 from another batch. Well guess what it is now the 16 January 2012 and the 4th phone is now doing the same thing. It just reboots itself and keeps restarting. This is so irritating as now we have to go back to MTN and see what they can do. We were also advised that at the branch where we got the Curve 9360 in that period they had received 11 exchanges which surely shoudl ring alarms. If the phone is faulty take it off the market. It is time and energy wasted going back and forth to service providers.

I got my daughter a blackberry curve on contract , for the first week it worked fine , then after that it kept displaying sos initialisation failed. For 3 weeks she couldnt use the phone , except to play music , the phone she dropped and after i took it to carphone warehouse to ask about why the sos was displayed , they sent it off and then informed me the phone was damaged due to ebign dropped? How the hell can that be when it was not working before hand , I was told it would cost me £170 to fix , which was out of order as i only had it a week and it worked only for a short while , then .

I collects the phone after stating i will not be paying the huge bill , and no repair was done , i brigns it hoem only to find that it worked again . then it kept displaying sim card error , and again all was sorted . I think it is disgusting that people are treated this way and are expected to pay for a contract when the flippign thing doesnt work , i wish now i neevr opted for a blackberry. It's an outrage

I am not sure if submitting a complaint helps or not cause does Blackberry manufacturers actually red the complaints and respond?

20

Bb isd seriously pissing me off! Now AGAIN when I'm downloading from the internet,it takes forever to download! This was a previous problem and now again! I pay for BIS in other words Blackberry Internet Service,and that's what I get for paying??? The service sucks! Everyday I hear of more people leaving the BB world! And I'm sure I'm not the 1st one complaining about this,but you guys just don't give a crap!

20

Yes For me i am sending this to you very first time and don't understand how under warranty phone not acknowledged becouse of recipt, its related to my blackberry device 9780 (white cooler) EMI- 357175042399369 and pin - 277558EA bought in month of February and gifted to me by my friend on FEB 2012 on birthday, now on very next day (20th Feb that phon was non operational so blackberry offered me a new phon with replacement and now this is working very fine, but from last month my device Batery is hardly giving me backup for 4 hours, on 16/02/2013 when I reached on blackberry
Service center. Ground Floor, 739/1, Parshvanath Building, Opposite To Motorola Building, Old Gurgaon Road, Gurgaon Sector-14, Gurgaon-122001, Mr. Lokesh and Saurabh singhaniya refused to handle it due non availability of recipt which was wrongly taken by at the time of hand set replacement, that time I was not at all aware that they should not. Suppose to take it, as per service center also my phon was under warranty,

This is relly frustrating that you are not going as per your system and a peace of paper is so important rather then ur customers... What I will do for this phone which is giving me backup for a maximum 4 hours..,

20

I did not receive a disc with my blackberry containing the software needed to use my blackberry as a modem. I have to download it from the internet but how am I supposed to connect to the internet and download the software if my blackberry is my only form of internet and can not connect on the pc because I can't get the software

40

On the 2nd day after purchase, I handed the handset(9320) to the shop from where I purchased the BB handset. He received the handset in healthy condition without any scratches, etc. From that day, he followed up with service center and committed that replacement of handset will be given. But after 15 days, I was handed over same handset by shop owner with its motherboard replaced and scratches on the body, which I refused to accept. My handset is with the shop owner who is refusing for replacement inspite of committment. Replacement(DOA) was also promised by Mr. Chirag(Blackberry service center, Thane, Mumbai).

60

I have a blackberry curve 9300 and bought in last year since then I have had to take it back to the shop where I bought it from to get it fixed 4 times and twice they have give me a brand new blackberry curve 9300 that have the same problems as the first one I had. The problems are when on the internet you can't have two pages on at once for a long time because after five minutes it shuts the page down without worning you, it even does it when I have one page open. The pages take ages to load when trying to get on a page and is only quick for the first couple of minutes. Also the phone freezes from time to time and the tracking pad is un controlable in the wind, yes the wind it moves by its self when you take your finger off it. If my phone brakes or has a fault again can I ask for a different modle phone or get commpensation for being mest about so much when I though I was purchesing a desent phone. Thanks

60

Somebody please help!!!!! i got a blackberry UK used in feb 2012, i was happy coz that would make me get information about things happening in school on time nd for me to have a feel of having the most talked about phone on earth!

On the day i got the phone,it showed some signs but i could'nt place what the sign was,nd i did'nt have much to say about the phone coz i just bought it nd did'nt know much about it ,one month into the purchase i started noticing that when calls comes in, i don't get to pick it,the phone hang often than necessary,and so much more.

Two Months into the purchase, i got tired of the Uk used phone and decided to get a brand new phone hoping the experience would be different Alas!!!!! it did not,coz 2month after getting my blackberry curve 9360 it crashed beyond repair and warranty covers basically nothing in Nigeria when its comes to phone issues!

Please is there someone out here who could be of help to my present pain? coz the phone costed me almost all my savings. ***Hurt deeply***

40

To Whom It May Concern: I opened another account with the Vodashop in Cresta round the 7th August 2011 and happily got the Blackberry torch as I got my Son one when his upgrade was due and have had no problem whatsoever to date (Touch Wood). Much to my disappointment my phone started freezing up and had to be switched off and rebooted at least once or twice a week then yesterday 31st October at round 10:00 the phone froze completely none of the keys worked and could not even switch it off I called vodashop and was told to take the Phone to Vodacare also in the Cresta centre I did so yesterday at just after five they checked the phone.

Was told that there was a problem with the keys as well I backed up all my data at Vodacare @ R 50. 00 and bought at Cheep Nokia for R 550.00 as I expected to wait a while for my phone. This morning I got an Sms to say I could collect my phone I was quite taken aback as I though it was impossible that they could have sorted the problem so soon I went to the center at 5.30 and got the phone I was annoyed as the phone was full of greasy finger marks could have sworn the Technician had been eating KFC while working on my phone.

I look after my phone its always in is cover and I wipe it with the cloth supplied by Blackberry in the box, not impressed anyway switch on the phone seemed everything was working signed off the job card and went to the chaps that backed up my Data yesterday literally just had to turn around and sit down checked the phone again and to my disgust the thing was totally frozen again exactly the same as yesterday.

I went straight back to the repair counter and showed them (no excuse or explanation THEY JUST PROCEEDED TO BOOK IT IN AGAIN ) I was by this time really angry and said to the lady is that it just book it back in do you think I am stupid they did not do a thing and I find this disgusting not even any form of apology for the inconvenience nothing I would suggest you get some professional customer service representative with some form of people skills instead of the tired staff you have behind the counters.

I will be forwarding this mail to Hello Peter as well as the Consumer Protector as the phone has not even made three months and I had no problem sending it in as it obviously older than seven days but I then would at least expect it to be repaired and not retuned the next day as if I am some sort of fool that has no clue what I am doing this is not my first Blackberry and I am fairly clued up on them...

60

I'm writtin to let yous know I'm not happy I have downloaded and paid for a few apps now and they are not appearin on my fone so I'm payin for them and not gettin to use them if this doesn't get sorted very soon I will not be usin my blackberry for much longer and I will tell all friends and family that yous scam us by doing this its a joke! Why is this happenin?

60

To whom so ever it is concerned. I want to complaint regarding blackberry at cunningham road, bangalore. Those idiots have taken my phone for repairing and they told me they will send the phone and will give get it repaired within 8 working days. but when i called them up after 8 days they told me to collect it after 1 week and then i called after 1 week again they told one more 1 week. The lady working there told me its in delhi and then i called again the guy who picked up the call he said its in bangalore.. I mean what the hell is going with my phone yar. no one is telling. Is there someone who cal resolve this issue please

60

I have been a Blackberry user for a number of years. The qwerty, trackpad, e-mail, battery life and simplicity of the OS was something that I appreciated over the competitors. The Blackberry's have been the best for business use. The only upgrade that was needed was improved browser, increase in business applications and multi-media capabilities.

You wasted so much money and energy with the Z10. Very few Android and Apple users will have any incentive to switch to the new Blackberry OS, while alienating the loyal and core users. You aren't being Blackberry anymore. You are being an Android and Apple copycat company.

What is going to happen is there are going to be loyal customers that will choose to move to Android. Not for the touchscreen. I am saying the qwerty keyboard phones. I don't understand what the company is thinking. Another idea is to use the Android OS just for a full touchscreen phone and leave it at that. Try to get the market that way.

The Q10 and similar physical qwerty phones should be the basis of your business. I have heard that there is a lack of basic function capabilities on the new OS. For example, the search function used to be great before 0s6. You could punch in a word and find a contact based on the information in the notes section. I don't understand why you took that feature away. It caused people that relied on putting information in the notes section for seach purposes to now lose out on that way to find contacts.

The browser has been average and this is why you had to improve it. Great, we are all happy for the improvement but please don't take away features that the loyal customers have grown accustomed to having. I care about the company. I want you to succeed but it has to be with your niche.

I hope this reaches someone at Blackberry.

40

Hi,

I bought a Blackberry 8520 from Sangeetha in JP nagar 7th phase, the bluetooth and data cord file transfer of handset does not work. I called up Sangeetha to submit the handset to Blackberry service center. They kept the handset for 20 days and did not resolve my issue and returned it to me via Sangeetha. This is pathetic customer service from Blackberry, I want someone to revert to me at my phone number - 98865-28180 to resolve this issue or I have to go to consumer court to have this adhered.

Thanks,

Binu Balakrishnan

60

In March 2011 I purchased for myself and family four blackberry curves, an expensive adventure, but we were excited to have them and I have maintained the equally expensive monthy fees asscoiated with the phones as we enjoy them very much. Even when we went without the phones operations this past fall due to the blackberry system crash we stood strong behind the cell phones we choose. Unfortunately these last few months I have had to question our choice. Our phones have started to freeze, to randomly scroll through text, to constantly having to remove the battery to reset the phone, delays in receiving calls and messages to not receiving the update noticifications for the installed apps.

To help I contacted the establishment I purchased the phones from, they recommended updating my OS. So I did the update on all four phones. The problems did not correct, they got worse, and one of the phones completley stopped working. I now have a sour taste in my mouth in regards to weather I did make the right choice for a cell phone. The phones have been sent for repair, yet I now have concerns in weather or not this will be a recuring issue how often will I be without a cell phone, that I use for work and still have monthy charges for.

How fortunate for me that these problems started shy of one year of ownership, as I am begining to think that the cell phone that I was so excited to have was actully a bad choice. I now have to question if it Blackeberry's business practices to make and sell products that only work long enough to start costing their customers money. The iphones are looking very good. I would only hope that you will find a resolution to renew my faith.

60

This is with reference to broken usb slot of my black berry bold. My phone was not getting charged due to broken USB slot and i showed this to blackberry service center. On checking first i was told there will be service as well as part replacement charges I asked about the payment as my handset was still under warranty period why should i be charged for service charges. only replacement on usb port should be charged.

I requested to recheck with their dept and confirm me . On this I received email from the service center confirming that my black berry cannot be repaired at all and i can buy another handset by paying 80 % of the price. This is something unacceptable as phone which had only charging issue is not repairable now. I gave the phone in working condition and its now redundant.

My handset was working fine only problem was with charging and now as i argued on service charges and my phone was declared handset which cannot be repaired. this is pathetic service for the brand name like this and would never buy and advice any one to buy BLACKBERRY. I want my complaint should be addressed in a more professional way. I want my handset to be repaired with to be returned back to me in working condition.....

40

Do not buy the blackberry z10. I have bought two of your products due to its popular demand for my boys, aged 14 and 15. The product is the blackberry Z10 cell phone. Since the purchase they have been very happy. However recently things have not been so great. We bought the first one in June 2014, the second one in September 2014. They have since then been fine till like i said recent. The second one that we bought has now stopped working or not charging or not even switching on for whatever reason. To which we thought at first was our sons fault for doing something to the phone, as kids sometimes do.

So i took it in to a cell phone repair shop and they came back to me and said they cant fix it, its a blackberry problem. I had to pay for them just too look at it. I did not understand how this is a blackberry problem. So i took it too a second cell phone place more reputable, a blackberry cell phone repair shop in shelly beach port Shepstone. They funny enough told me the same thing. Only to say that they had 6 or 7 other z10 cell phones with exactly the same or similar problem.

I said to them i believed them because the first cell phone we purchased had started doing the exact same thing the second cell phone did. And it has now also stopped working with the same problem as cell phone two and it started its faults not even 3 to 4 days after the second cell phone had been taken in to the first cell phone repair place. Now i don’t believe that both cell phones could have been damaged in the same way by two different people at two different times with the exact same problem. Not possible. I would like to know how blackberry would be responding to this.

40

I had to wipe my blackberry and I wrote down all my passwords, but I cant sign into my blackberry with one of my passwords, I clicked on forgot password and it asks for a security answer, click on forgot and it redirects me to www.blackberry.com/blackberryid where it still asks for the security answer,which I cannot remember, as I can see online this is a huge problem so why has blackberry not came up with a solution? isn't your email enough as it is linked to your cell number, cant blackberry see the location from trying to login/resseting the passwords location and see its from the same phone or computer? yes its easy to say create a new id but this doesn't solve my problem as im going to loose all my contacts.

80

Please help me. I am using a Q10 and my blackberry app world doesn't open when I try to open it. It will write 'unable to open app world'. Please I need an urgent help and can't believe that I cannot get in touch with someone at blackberry customer service desk. I have tried calling phone numbers and everything else and still nothing!

60

I have a Blackberry Q5 which is in warranty. The cellphone started giving problems related to power button and when I went to blackberry service centre they said that they can't help me because they don't do replacements and I will have to pay for the repairs. Now I am looking forward to complain in Consumer Court if this issue is not resolved by the service centre.

40

I purchased the blackberry playbook tablet on 9/13/13 and is no longer working. Not only does it not work now but it was almost impossible to download music or music videos from my laptop. It has been nothing but a hassle since I purchased it. Ironically I purchased a similar tablet from another company for my wife at half the price and it works well in all areas. I can certainly say that this has been a lesson learned. Thanks for all the aggravation and wasted money

20

Well I have been a loyal BlackBerry user since first moving from a Nokia (After 15years) to a Bold which I loved after 4 yrs it became unreliable so I upgraded.. to a Z10 I like the layout etc but since the day I upgraded via 3 in the UK its never been right kept complaining but the 3 shop in the Westfield shopping centre had 3/4 manager changers in 6 months they even lost my box and all the paper work I left with them after leaving my Z10 for them to try and sort.. eve even your own rep never got in contact with the shop or myself.. Terrible service from 3 (and been a customer with them for 8+ years too) Dec my camera played up and stopped working so went to 3 shop in East street staff very helpful and sent for a repair so I had it back in time for going to Australia and it came back fixed… LOL NOT so had to pay for 3 to deliver me a refurbed unit which after 5 days and in OZ the camera stopped working also.. been in to the 3 shop East street 1st March again and spoke with the manager emailed him with a time line of the problems had a reply and he has passed it on but still no response from 3 about sorting it out. So I thought I would contact you but HA HA no email contact on your website so thought I would use FB to see if any one on here cares about customer service but also the way that your partners deal with a customers problem and your faulty

60

Sir, I purchased Z 10 Smart phone of Black Berry on 3rd April,2013 from Master Communication shop at Banjara Hills, Hyderabad and used a week. It has developed that no ring tone when I receive call and when I switched to speaker phone which is disconnecting. This has given to Black Berry Service Center Begumpet,Hyderabad office Vide Work order No. HYD/BB/13/01590 dated 15th April,2013, IMEINO 354010056515910 HAND SET of Z10. It is not understood from service center when can I get my phone . Kindly help me .

40

I have a BB Bold 9900. All the phones including mine, the panel below the space bar on the white phones chnges colour. I would like to know what to do about this. This is very bad from blackberry. I would advise people not to buy these phones

60

I had purchased a Blackberry battery on 15th December 2012 from an authorized dealer – Ambe electronics, in Noida. About three or four days back the battery started getting discharged while talking on the phone. I went to the dealer and told him the problem. He said that the battery needs tot be changed as it is not working properly. I told him that the battery was purchased just three months earlier and it was not possible for such a reputed brand’s battery to go bad within three months. He refused to listen because if the battery has packed up in such a short time then they must’ve given me an old battery. I would appreciate it if you would take action against them for giving me an old or maybe a local one and please do solve my problem.

40

I had submitted my blackberry 9360 with a screen problem in ur vashi branch in the month of feb 2013, after 15 days i was informed that ur piece is under swaping process, but after continious followup also the are saying the mobile 9360 is out of stock.
kindly help

jaswant singh
9967007085

60

I went to Cellc Port Elizabeth South Africa about my Blackberry Curve 9320 as some of my buttons did not work and my phone isnt even 2 months old, yet and itt is a contract phone, they told me they cannot swop my phone for a new one because of a small scratch on my cover at the back i just feel we only pay the phone for 2 months and still have 22 months left to pay for a phone that the buttons gives troubles, thay send it in for repairs and im not happy with the phone and would like a new phone as it is not even 2 months old yet.

60

I renewed my blackberry contract from the vodacom shop in George at the Mall in January 2013 (end). Since then my phone had to go back to get a new batttery and on Friday I took it in to be looked at again. It gets warm and the battery don’t even last a day. The assistant there told me they will have a look and that it might need a software upgrade. On my return to find out what the problem was, I was told that they need to send the phone to JHB and it would take a week to get back.

I wasn’t asked to sign a thing, it just went. Today I was told that it might take up to 2 weeks to get my phone back. I will never ever get a blackberry again!!! My phone is my work and in the less than 3 months I had my Blackberry 9320, I had to take it back to the shop twice and now I don’t have a phone for 2 weeks! I didn’t even get a loan phone-nothing! I am really dissappointed in blackberry! I tried to get out of the deal to try and get another phone, but no! Not permitted. Really, really, really bad service and fed up with this.

40

well its very sad that a person has to take out time to find a complaint dept. nd write how miserable he fells secondly as a user its my 3rd bb and the services after buying it are still the same.

My bb is at the service centre since 25 days for repair or change even i dont know that because no body has taken the pains to respond back neither will take i am quite sure as the stipulated time to receive back my cell has already passed

p.s (i ve already spent hours to get my bb repaired , if possible please reply back or writing this compaint was also a time waste)

20

.Last year in May I upgraded to a Blackberry Torch. The phone started giving me problems of freezing. Each time I try to touch it would be blank until I have to tap it. It would start by displaying the wrong time which was displayed the last time I used it. Unaware I would take the displayed time as correct but in time would realize that this is the wrong time. The phone would quickly change to the right time while I am still amazed.

I took the phone to Menlyn for repairs and to my dismay,they only gave me three hours waiting time and said I could hang around somewhere around the mall while it is being repaired. I went back to get back my “repaired” phone. The phone continued giving me the same problem but I hung on to it and would sometimes call 111 where I would be a be advised to remove the battery and the sim card for some time and then return them after five or ten minutes.

The attempt bore no fruits but due to time constraints and high petrol price I would continue using the phone until it started to “delete” my files and pictures. I had stored memorabilia pictures from 2008 transferred from my previous phones . When I click on files it shows the codes representing the files but clicking on the files they show the message”unable to display file.”

On April 1 201rI called the customer care line 111 explaining the challenge and the consultant advised me that was a software problem and thus can’t be solved by phone. I heeded his advise and On the second of April I took my precious time despite ascending petrol price, drove to Menlyn once again, explained my problem to the assistant stating the exact two problems I have alluded to:freezing and deleting files and also explained that the phone no longer stores all files and pictures received through Whatsapp or from other sources as it used to.

I left the phone for repairs but to my dismay I got sms that the phone was ready for collection. I fetched it yesterday but the problem persists. I’m frustrated as it is. All my attempts failed and I am stuck with the dysfunctional phone.

40

I had a blackberry 8520 from Vodacom, it got damaged I paid for it to be repaired and when it was returned it was faulty again, i sent it back I was sent a re-furbished phone as a repalcement and now this has also broken. Now Vodacom wants to charge me R885 to have it repaired again, they say maybe it cant be repaired and then there is nothing they can do about it. This is the cell replacement they gave me because they messed up my first repair. Now I keep getting the brush off and passing the buck story.

60

Good to see innumerable blackberry stores in every corner of Kolkata city. But when its time for providing service there’s only one sole service centre in this huge city, that too suddenly it has got shifted to a tacky place where people in large numbers are somehow managing in a small crappy room.

Radington is no more the service provider for BB, its HCL infosystems now. No complaints against HCL infosystems. But atleast BB should have maintained the standard expected out of them in selecting their service centre’s location, the office, the interiors of the office, the space available, the quality of manpower sitting there to listen to customers .

Its scary to visit that place again and again.

20

Hi, I am using Bold 9790 worth 25000inr, but from first day its Battery is very poor. I have visited their custmer care center as well but initially there is LONG Queue and then even without listening to fault they just ask to handover phone for 10-12 days. I must say Blackberry is MOST pathetic vendor in india.

60

my daughter has had a bbon contact now since sep 2011 in this time we have had too have her phone changed 4 times and yet it frustrates me as my other daughter had one the same time and hers is fine the phone has constanly froze had a white screen reboote ditslef we have done a soft reset downloaded program through a tech guy at vodafone done a factory reset had constant rows with vodafone ovet the phone and too be honest have now said that when the contract is due for remewal we will not be allowing them to have another one i was even told to ring bb to ask them for help and got cut off i am really dissapointed with bb as these types of phones or so i thought were the best option fo9r teenagers

60

To whom it may concern, I took out a contract in January 2012 with Phones 4 U, Lancaster, Lancashire, United Kingdom. I was misold the contract as I asked for a Dolphin Package and the sales assistant alerted me that new plans had gone into action and the lowest tariff for the Blackberry Torch phone I had chosen was a Panther Package at 36 pounds a month .

This gave me 900 minutes that I did not want. After realising that I had recieved the false information about the service plan for the phone and I could actually get a cheaper package through Phones 4 U with 300 minutes at 26 pound a month I went straight into the shop less than a couple of weeks later to explain the issue and I was told that I could not edit my service plan for another 12 months.

I then consistantly had numerous problems with the phone which led me to visiting the Lancaster and Barrow shop several times about my phone due to it crashing, the camera breaking and saying it was open in another application etc. I was told to reset my phone, carry out an update on the phone, to plug my phone into the computer etc. All of these suggestions from Phones 4 U never actually solved the problem, however, I put up with the phone for a further 11 months.

Then suddenly the keypad on the phone stopped working all together. I sent my phone off for repair through Phones 4 U to the Blackberry Repair Centre. The phone was sent back to me after three weeks explaining that it was beyond economical repair and that the phone had liquid damage. They explained that this did not necessarily mean dropping my phone in a bowl of water it meant that there was a build up of condesation in the phone.

The phone has never been put in a bathroom nor has it been out in the rain unprotected. I have always kept the phone in a leather Blackberry phone case that I purchased through Phones 4 U. Unhappy with what Blackberry had said as I still have 12 months remaining on my contract which adds up to 432 pounds for the whole year I returned to the Phones 4 U store.

They noted that their was no signs of liquid damage on the indicators inside the phone and on the battery and that the liquid damage was only internal. They contacted Blackberry and asked them if they could reassess the phone and they refused to allow me to book my phone back into the repair centre for a second look or even to be assessed again so that I could find out how much it would cost to repair. The Sales Assistant in Phones 4 U then rang their Customer Services line to explain that I was dissatisfied with the level of aftercare I was recieving and that I was unhappy that the Blackberry Centre had explained it was liquid damaged and refused to allow me to re-book my phone into the Repair Centre.

They explained that Blackberry’s decision was final and their was nothing else they could do. Unhappy with the information I had recieved and distressed at the fact I would be paying 432 pound over the next 12 months for a phone that I wasn’t using I then asked if they could change my Service Plan and hopefully reduce it.

The Sales Assistant rang Orange Customer Services to see if they could change my Service Plan for the next twelve months. Orange said I could only reduce my Service Plan by one stage and this would mean only knocking 300 minutes off which would reduce my bill by five pounds.

Preferably I would have wanted my bill to be reduced to the lowest minutes (300 not 900) that I had originally asked for when I first started up the contract and for my blackberry bundle to be removed from my Service Plan as I no longer have a working Blackberry! However, Orange stuck to their guns and continued to alert the man that I could only reduce my bill by the five pounds.

This was the final straw. I then went to the local “Mobile Man” to see what he thought of the phone. He let me know that the build up of condensation was not beyond repair and he booked my phone in to be looked at. If the fixed then it will cost me a total of 38 pounds and if it is not fixed then there is no charge.

A complete difference to what the Blackberry Repair Centre had told me and a complete relief that there is still hope for the phone to be fixed. If I hadn’t gone out of my way to see if their was any other solution then I would have lost out on a 500 pound phone and had to continue paying for a phone for the next 12 months whilst I am at University.

If my phone is not repaired through the mobile man and I am left to continue to pay for a contract without a phone then I will be contacting Trading Standards or Citizen’s Advice as this problem is causing me a lot of distress and upset and I feel that I have completely been let down by three different companies Phones 4 U, Orange and Blackberry.

60

I purchased a playbook from walmart in nov for my 11 year old. When u plug into charger it doesn’t charge very upset cuz they wouldn’t let me return it cuz it was past 30 days! Plz help

60

I buy a new Black berry after fighting with my husband, & after that my husband went with me for making companlaint in Office of black beery in Pitam Pura, just after 23 days all of sudden my black berry mobiles 9790 get dead , I had again submitted this mobile in Pitam Pura office but its more then 3 days & i have not recv any reply form the office

40

I purchased my blackberry 9320 yesterday 27th of December 2012. I set it up but in my blackberry ID and everything was okay. I went into blackberry messenger and tried to add my friend. It kept coming up pending yet she got no request. I looked it up online and it said I had to update my blackberry messenger. I went onto blackberry apply world and updated it. When it was updated I went onto blackberry messenger. It said I had to connect it with my blackberry ID otherwise it would not work. So I but in my password and clicked connect. It comes up saying ‘associating BBM with your blackberry ID’. It has been saying this since last night. I rang up my phone company meteor they said the would send out a text and I was to accept the service codes because I wasn’t connected to the Internet. But my phone is connected to the Internet and I have credit so I see no reason why it shouldn’t work. I also brought it into the phone shop the told my the message should be s enter out in ten to fifteen minutes it was not sent out. I am very annoyed at this and would like it to be fixed please. It’s disgraceful, disappointing and I disgusted with the blackberry service because when I ring blackberry service its saying that I cannot ring from my region. I live in Dublin, Ireland if they sell blackberry here there services should be provided.

60

I am a Swaziland Blackberry subscriber, I would like to know why, or howcome Swaziland is charging us blackberry users for our internet connection as well as for our apps.. It is apparent to me that else where around the world you don’t have to pay for your internet usage. -2 we pay R90 a month for our bis but still have to pay for our app usage and internet usage. We are billed for everything regarding blackberry. To top it off we have to have airtime on our mobiles constantly other wise we cannot use our internet, bbm, facebook ect. We are billed even if our mobiles are idle. Is this legal? And can Swaziland be liable for these charges or do they have the right to charge as they wish???

40

I have been a blackberry user for a long time now and have enjoyed the services greatly , especially the uncapped internet service . however the latest problem with error 403 has really put a dampner on the whole service . I have heard of so many people that are having this same problem . Also that there is some kind of limit of 40 mbs for downloads .blackberry users have been been paitient with all the down times and problems . Surely if there is a new problem we should be informed about it. also we all need to know if this is permanent.please let us know . Blackberry is a great product and I hope it continues that way.

I purchased this Blackberry phone from Amazon the seller. The item was purchased as an Xmas present therefore the phone was only in use as at the 25th of Dec. In order to have full access to all facilities his supplier had to allow access which was granted on the 29th Dec. Within 2 weeks of using the Blackberry phone faults have been noted but the seller and Amazon refuse to refund or replace! They’ve charged me over £400 for a faulty item. I will never buy from Amazon ever again. Amazon have no power to assist and refuse to help unlike Paypal!

40

i had surrender my mobile once again to M/s Dugar sales on dated 04.01.2012 at Ahmedabad, Gujarat,India wide ref no . pL kind to note that third time i am sending back my mobile and also note that this mobile remain inoperative more than 60 days out of 150 days. As previously 30 days due to non availability of battery and than more power consumption than warranted specified in your marketing brochure.Due to CDMA in built sim card system i can not easily switch over to another mobile and my work suffered a lot. Please note that still i had not received my new instrument and my service provider still not got from the co.

You r requested to verify my emails and complaint so that u can evaluate my case properly. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

60

I purchased a Blackberry Curve for my wife and within 8 weeks it developed a squiggly vertical line abount 15mm long in the centre of the screen. I returned the phone to Hi Fi corporation who told me that the LCD screen in not under warantee and I must pay for replacement. I told them that Blackberry provides a 1 year warantee on the phone and also Hi Fi also provides a 1 year warantee, but to no evail. This is not acceptable that a latent defect occurs and no one accepts responsiblity for faulty components. The phone was sent to Vodacom who had a so called technician evaluate the repair, but obviously doesn’t know what he is looking at.

There is absolutely no phisical damage only a a sqiggly line in the centre of the screen, which is beyound is technical understanding and now I must pay an additional R900 to repair, on and above the the initial cost of R1800.00 I paid for the phone

40

I recently purchased a blackberry curve 9360 after reading about its spec on the website, 14 days battery life? Lucky to get 1 day. After reading few forums seems the best thing is to turn off many of the apps etc, if this is the case i should have stuck to my old phone, i wouldn’t even think of listening to music or anything like that cause the battery drains so quickly. Are blackberry going to come up with a solution to this problem (a better battery for starters) Don’t see why we buy a phone only to be told we are using it to much or turn things off!

40

i bought on 11/24/11 at 0200 one blackberry play book tablet, money was whitdrall at 0204 and all good until 11/27/2011 at 1900 when i got an e-mail saying the order was cancel, i was on the phone with the customer service x 5 times, the signals was lost, where they transfered me to a number where i getting the busy signal, on guy from the customer service told me he doesn’t have any idea why the order was cancel, but was showing was cancel on 11/27/11 at 1600 by an administrator.

at leas a got a cold woman on the phone saying the order was cancel because they don’t have in stock anymore, when i sayid if i can get a different deal they told me they will refund the money in 24 to 48 hours and they don’t offer rain checks…i told here i got screw up because i order from best buy instead to oder from staples, or office max or office depot where they had the same deal…i lost those deald because i did the mistake and i ordered from best buy…so where is the customer service???? why they sold what they don;t have… what i am doing now?

i will never order from them online…

20

Attention!! Help me blackberry!! Where can I make a complaint! My blackberry bold EXPLOADED while charging last night! It almost burned me! The battery looks just like aluminum foil now and the whole back of the BB Bold melted like styro foam! It was only charging less than 3 hrs!!!! We dont know where should we complain this!!! Has this ever happened ?? We purchased it in Dubai and the battery is from the original pack of BB. Please contact us back!

40

I bought a Blacberry Torch Phone about 2 months ago at Vocacom Sh0p in Lephalale/Ellisras. At first it was working good until i use the camera to take some pictures. After taking pictures i want to put it on my computer-i got a message on my phone saying-error on memory card. I bought a new memory card-and when i put it in my phone-i get the same message-Error on memmory card. From then on the phone freeze at times, i had to take out the battery of the phone and start i again. This i do 10 times a day! On Saterday 28/10/2011 I took it back to the Vodacom shop and told the sales lady about my problem.

Se said that from the 01/11/2011 the shop dont take in any cellphones for repairs. I had to took it myself to the nearest shop in Pietersburg. They havent got any loan phones to give me-I told her that I need a phone and cant wait 6-8 weeks for repair, Im doing standby and I must have a phone on me at all time. I walked out of the shop with my Blackberry that is still freezing at times and my memory card that is not working! Please help?

60

I have a blackberry Storm for about one year now, and would like to say this is the worst phone I have ever had. When I have to rebot every couple hours thats bull. We buy these phones and pay alot of mone to use them all the time. I no long can rely on a blackberry, there have been plenty of times at work that I have to call someone and my Blackberry hasn’t worked and i had to use my work phone or someone elses(either Droid or a I phone). I don’t think thats what you guys want. I am not going to buy a Blackberry again. I was very happy with your old phones, not so much now. I will be making a switch to the droid.

I just thought you would want to here from a regular person, maybe one day you can do better( if you want to stay in business). I know I’am one person but add one person to somemore people thats alot. If you want to write back you can reach me. Just thought I would give some feed back!

20

I purchased a Blackberry Curve from you back in December 2009. It was a Christmas gift from my husband, who paid over £200 pounds. About 6 months ago my phone started freezing, and at times came up with a white screen and an error message on, meaning I had to remove the battery and restart the device. This has now become more frequent and is starting to annoy me. I appreciate that there have been newer and more up to date devices bought out, and purchasing a phone almost 2 years ago to some people seems old, however when you spend this type of money on (at the time) the latest technology, its disappointing having to put up with this type of service.

I am an Orange customer on a pay as you go network, and have been in and spoken to several representatives regarding this, and they have said it’s an issue with the phones network and not direct through them. I am aware that a couple of weeks ago there was issues with the internet service, and I understand that at times unforeseen circumstances can happen, this is something I am not complaining about, its just in general I am now disappointed that my phone is not providing the service I feel it should. I am sure that if I was a contract customer I feel I would have a better quality phone as these get upgraded with their contracts by the phone service provider, however as a pay as you go customer it seems there is not much that we benefit from.

20

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time. I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem. The 8520 don’t seem to have that problem but their keyboards and speakers are apt to give problems.

It was suggested that I have the phone sent in for repairs. Everybody was under the impression that Blackberry is great and do not really repair phones – they replace them. Someone had received 4 new phones since January 2011 because of the same problem. I duly handed the phone in on 7 Ocober 2011 at Vodacom Repairs, Port Elizabeth – job number 7123713-35178303. Imagine my surprise when I was phoned on 17 October 2011 and told that the phone was damaged and I had to pay nearly R600 to get it fixed.

It is an understatement to say that I was not amused. I have never dropped the phone, mishandled it, let it lie face down, always keep it in a leather pouch etc. I would pass a lie detector test with flying colours. It is very funny to me that my problem due to “damage” is exactly the same as a lot of 9300’s experience. My model is the one with the silver edging. It was the only ones left to choose from and I was warned that although better looking, the silver scratches very easily and I must be careful. Surely, if I had “damaged” the phone the silver edging would be scratched? Why is it not????

I am quite disgusted about the way this has been handled. You get told to phone the call centre (my absolute pet hate) when you want to explain and get the matter resolved. The person on the other side is not interested – after all where is the accountability with these call centres? Every time you speak to someone different and have to start at the beginning re-inventing the wheel again and again. They trade on the fact that eventually you will just give up.

It is very simple – I want my Blackberry repaired or replaced at no cost. How difficult is that? It is bad enough that we had to go through all the inconvenience of the system crashing recently. Do we now have to put up with uncaring service as well? I hate being accused of something I didn’t do, but insult doesn’t have to be added to injury as well. My wife is due for an upgrade at the end of the year and I wanted her to get a Blackberry, but after all the negative publicity and opinions, am having serious second thoughts.

60

I have got my Blackberry contrat through Vodafone for more than a year and a half, I’m paying also insurance and unfortunately I have never enjoy BBM services, I have been more than four times in Westfield Vodafone shop and they couldn’t do nothing even though they changed my Sim Card and let me for a whole wekend without any service and sign, I have been at Vodafone shop in Kings Road and they said that is a blackberry problem. I have sent a complaint throug email to Blackberry and I have never have any answer. Is really disappointed to have such a poor and unprofessional services like this even though I’m paying a lot montly for it. I hope to be hear now.

20

Theres a man who has died (Steve Jobs) and still he got another iphone coming out which from what i hear is doing really well as usual..you guys are still alive and cant get anything right…first ive been having problems using my facebook chat all because i upgraded and the only reason i upgraded was because i trusted that was the thing to do saying as blackberry was offering this to me free. Now coz of some hacker or whatever is going on i cant use any of my internet, BBM, facebook, twitter and the funny thing is, thats what i got the phone for and thats what im paying for.

but now im paying for a phone that does not work and i want to know what your going to do about this. i know im not the only one feeling this way…everyone has had enough of our blackberry probhlems…dont bring out a product unless you got it right…fix this issue or refund us are money, im talking about those on a bill and those who paid cash for the handset (pay as you go)…my £20 nokia gives me less hassle…i use this blackberry so stay in contact with people far from me who i dont get to see and now i cant even contact them!!!!!!

I am very angry and upset that im am unable to use my blackberry! i had an iPhone which i was happy with until i saw a blackberry and the out come of that i got a blackberry on contract. i ordered the blackberry 8520 which i only had for 3 days then it broke. i then contacted 02 and then they send me the phone im using now the blackberry 9300 which was OK until i couldn’t use the internet, bbm, Facebook, twitter, etc… ive been lost without my phone for too long now its ridiculous!!

Since Saturday 8th October I have had no broadband connection on my BlackBerry Curve 9300 3G I am extremely dissappionted with this as I rely on my phone absolutely. I have spoken to my network provider who have referred me to yourselves. I have been unable to connect to internet, access apps, twitter and facebook. Please rectify this situation as soon as possible or I will have to consider terminating my contract.

60

Blackberry claims to be a leader in technology yet there is at this current point in time a hacker that disables Blackberry Applications such as Facebook, BBM, Twitter etc. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I’m seriously concerned about how far this hacking will go before someone puts a stop to it. Its been two consecutive days that this problem has not been taken care of… How much more patient should we be because of the neglegance and incompetancies of Blackberry management and IT department

60

I bought a BlackBerry 9780 smartphone from vodacom on 5/08/21011. The device’s keyboard started double/ triple typing and I researched the problem on the internet. I found on BlackBerry’s technical forums that this is a common problem with the Bold 9780 and according to this forum, the only way to fix the problem is to send it back as the keyboard needs to be replaced. I returned the device to vodacom in Westgate where a Raiz assisted. Job number 7063367. He was very arrogant and dit not listen to a word I was telling him about what the problem was.

He booked in the phone with a problem of the operating system that’s hanging, it can’t type correctly. I told him that this was not the problem, and he said it just needs a software upgrade?? How is a software upgrade going to fix a technical hardware fault? He also “accused” me of the fact that I should watch what I download from BlackBerry App World? Does App world send out viruses? Also this phone is under a 24 month warranty, but according to their system, the warranty has expired! I received the phone back with the exact same problem. I just need this phone fixed! I need it for mobile business!!

Is there any way I can get this phone sent away and repaired properly?

40

I have purchased blackberry 8520 white from ABC Telecom Rajkot with Bill No. 1557 dated 30-05-11 with high excitement that i will be using smartest phone. But now problem is Phone is Smart but the Service provider and also Service center people are dumb. Actually charger of My White Blackberry 8520 was not working properly(or should i say Charger was not so smart to charge so called blackberry smart phone) and as a man with common sense i gave this charger to Blackberry service center in rajkot named Aryan Technologies with PRD NO. 30011-022, work order No. ynt/bb/11/00535 case ID number BB0176419 dated on 27-08-2011 with a promise of providing (smart) solution in a week.

But till date(08-10-11) they were replying in very smart way that please come after 10 day because (we are not smart) we are not able to find out any solution from company. I know there Hissing Kitty can’t do anything in my case but still registering complain because these so call Blackberry(Smart People) doesn’t have any proper complain for in their website at where my kind of people (with common sense) can register a complain.

Thanx
Mukul N. Rathod

40

I had purchased – a new Blackberry curve 3g in teh month of July 2011 and started facing a problem — immediately after 1 month——— when my mobile gets switched– due to nil Battery — it doesn’t get switched on though battery is charged even for 2 to 3 hrs—i had visited Borivali Blackberry service centre twice for same issue ——– now again i m facing a same problem———– thz frequent issues affect my work planning results in monitory loss———— pls note that my blackberry is within warranty period- so kindly solve my issues—and send some executive to my place —- or exchange my mobile with new one ———awaiting your revert on priority

60

Manager – Customer Care Service, M/s Blackberry, India. Sub: – Warranty on the Product. This is in reference to the Blackberry Torch IMEI No. 355466048738995 purchased on 06.07.11 from M/s Elegant Communications, 119, Old Rajender Nagar, Main Shankar Road, New Delhi – 110060 vide Invoice 1713-RI/2011-12. On 22.09.11, the handset has sent for repair at M/s Redington India Ltd, B-32, First Floor, Lajpat Nagar II (Near Lajpat Nagar Metro Station), New Delhi – 110024 but the service centre has refused to acknowledge the request and to carry out the repairs, stating that the same is not covered under warranty although the handset is under 18 months warranty.

You are requested to kindly review details of our request and look into the matter that why the hand set is not under warranty? The invoice is enclosed for your reference. Looking forward to your prompt and favorable reply.

Two months after purchasing the Blackberry Torch it has not been working. Keys not working properly and scroll key especially. The phone eventually would not even turn on..just had a black screen. Called Blackberry on three seperate occasions to rectify problems and could not believe all the various forms of “trouble-shooting” they required me to do before they decided to send me a replacememt. The absolute worst part of this is that the replacement phone is a “re-conditioned” phone and their representative told me it will be better than a new one!!!

Yeah I believe that. I will never purchase another “Breakberry” product. I can’t believe that after only two months I can’t get a new phone only a used “re-conditioned” one. Horrible customer service and warranty!!! Buyers be ware!

60

My sister brought me a blackberry curve last September within the first 12 weeks off having the phone i had took take the phone back to the shop i was without a phone for 3/4 weeks,phones 4 u then said there was nothing they couldn’t do we went back another 3 times since and they just told me to go to another shop,Now i went to plug the charger in and the part fell into the phone so now there’s no way of charging my phone.We can afford to keep sending it off to get it fixed they shouldn’t break this easy

60

dear sir, my self kuldeep jain i have purchased Blackberry Curve 8520 on 9th jan. 2011 , now my mobile charge is not working well and mobile display is broken , i went to your service centre yesterday at sec-18 nodia (UP) one service girl was sitting there she told me we are not authorised to check your set and we can give facility for pick and drop. This set have to be sent at Gurgaon service centre for 15 days afterthat they will give you actucal status of your mobile. This mobile is in under warrenty . i can ot leave my mobile for 15 days at service entre , please let me know display is in under warrenty or not.

if it is under warrenty then i can leave my set for one week , if it not in under warrenty then give me price of the display. So that we can give the set accordingly your service girl was not able to give the price of it.

40

My Blackberry, which is not even 9 months old, suddenly developed a grey screen. I handed the phone in and was informed that my LCD had cracked, which they only found once the phone was openend. I have not yet had an explanation as to how this occurred. I am a woman in my 40’s, use the phone for professional use only and the phone is always in a magnetic leather pouch, when not being charged, or not in use. It is carried on my person or in a handbag. The phone has not been dropped, squashed or anything that could cause it harm.

It is not covered by the Blackberry warranty, and I am deeply unhappy because what appears to be a very sensitive phone, should come with a severe warning to everyone who purchases this phone. I certainly was not told it is super sensitive to anything.

My phone is in mint condition, which actually aggravates the situation. I have spoken to a gentleman at Blackberry who said I should write them an email and he would forward it on. That was over a week ago and I am still waiting for a response. In the meantime, I am having the phone repaired, at my own cost, but I am doing so reluctantly, and will not recommend Blackberry to anyone wishing to buy one. I have now heard too many complaints about this smart phone.

Have feedback for BlackBerry?

Thanks for your feedback!

Sorry. Please try again later!