BlackBerry

Have tried to update Blackberry ID password since Nov 2018. Have dedicated 3 hours a week since Nov to try to get it to work so I could receive email on my phone. I have 22 pages of notes of discussions with Rogers and Rim.

I live in Waterloo and have physically gone to University Ave and placed my body inside your buildings but have not had any success. Obviously I am a determined and persistent person. Today I dedicated one last attempt and my Blackberry Passport is in the garbage. I surrender.

Hello

I've been experiencing harassment from the Blackberry corporation for some time now and I've filed complaints with a number of government agencies and up till now the issue hasn't been properly addressed. Below I've outlined the email I've sent to number of the Canadian government agencies to deal with this matter. Below I've provided a copy of the email that was sent. Please provide some assistance, if you do not receive a response from me by email, I can be reached at 519 608 9555. I've also provided some information regarding the Blackberry civil case currently ongoing by 300 former employees to give you an idea of how this company has treated myself and others.

BlackBerry arranged to transfer over 300 employees across Canada to a business partner. Only after employees accepted…

I worked for this company in 2003 and then again in 2012 and harassment began to take place and as a result I've submitted a Better Business Bureau complaint in 2014 as well as a tribunal complaint in 2016. I need a complaint filed and some assistance with addressing this issue.

A tribunal hearing has been scheduled.

Some of the information submitted within the complaint is listed below:A woman at Vuteq where I previously worked was shouting comments to me from a distance (name I believe was Laura) Vuteq management was notified of the incident. Approximately Dec of 2015 Vuteq premises as I was leaving work. Lunch has been stolen from Vuteq. I had taken a Goodlife trainer's course and had people join the course and harass me. I've received threats These issues first started while I was…

My Blackberry Priv has stopped charging. It is now dead. It is still under warranty. It needs to be replaced. The support centres wont support Priv. I bought it from an online retailer in India. How do I get a replacement?

I sent off blackberry keyone my too carphone warehouse which the wasn't able to repair in store which they sent off to you the manufacturer only to find out that if you cannot fix my phone you will replace it with a second hand phone which i am really not happy with at all and if thats the case this will be the last blackberry product i will by and will upload my disappoint on my youtube channel .

My apps are not connected to the mobile services when I put on my data service

My earpiece went out on my KeyOne. Searched the internet and found many people like me with this issue. Sadly, all have similar experiences. I email BB and it takes them days to respond to my emails. Then they say they need my phone for about 10 days to repair.

Again, this is going back and forth for a period of over a week. The price to "repair" it if they can even do that is about half the cost of the actual phone. They said if they find damage it will be more. What is the point?

The emails from the company are snarky and condescending. I have been faithful to BB over the years but this is awful. It is apparent this company is dying a slow death. Buyer beware.

My blackberry classic stopped working suddenly. My carrier is Verizon. Verizon could not do anything as the warranty was only for 1 year. They suggested I contact Blackberry customer service directly. I have had several blackberry's over the years and never had any problem.

I contacted blackberry customer service. They instructed me to run some tests and send them the results. I did so. 00. I agreed to do that. A few days later they said that the could not proceed with fixing the phone because I did not purchase it directly from them. That is their policy.

I asked them to escalate this to the chairman of Blackberry. They said they could not do that, but would escalate it to the head of customer service. After a few days, they said that the head…

BlackBerry used to design, manufacture and sell the "Rolls Royce" of mobile phones. Now due to their appalling customer service they are no better than the cheapest cloned phones from China! 1. I was unable to use my BlackBerry Passport for a period of 11 months. 2.

I was physically without my Passport for four months. 3. Your UK distributor repeatedly denied that there was anything wrong with the Passport. 4. Your UK distributor attempted to claim that my phone did not carry a 24 month warranty. 5.

Your UK distributor additionally denied that my warranty claim was made after the warranty period had expired. 6. It took seven months for you to agree to repair the Passport. 7. You too claimed the Passport was out of warranty and attempted to charge GB£170 for the repair. 8. After further…

My phone could have burst if nobody had noticed until it was unplugged I submitted it in service centre . I didn't receive any updates from their side but had to run behind them for updates. After running I was told about replacement of new phone but they never stood up to their commitment .

The phone was a scratch resistant but it got scratches now after service . Since it had not been a month since I bought a new mobile phone it looked as if it had been used for 2-3 months and even the back rubber panel was dismantled.

I won't be accepting the phone in such condition.

Totally swamped with advertisements. At times difficult to stop Advertisement display. Repeatedly hit return and sometimes cannot get out of ads . Frustrating, very!

Purchased a new phone: Blackberry Keyone Silver. Phone had a faulty manufacturer screen as the screen was falling out and is a known fault from Blackberry. Blackberry agrees to send me a new phone. The new phone is also faulty as the keyboards backlight is faulty.

Blackberry has provided poor service, this is not yet resolved and has been going on for 4 months! They do not respond to emails or take weeks. They promise to make calls on certain days and times and dont. They closed the case when it was not even resolved.

I have to chase them continuously through calls and email for updates. I have requested to be compensated with the same phone but black version as I have lost all confidence in the model i purchased. Blackberry has also provided me conflicting messages and emails.…

Hey, I've been using Blackberry for a long time now. My first cellphone was Blackberry when I was like age of 13 now I'm 20 years old. I just want to let you know like a couple of days ago I purchased Blackberry Keyone Black Edition from the local store its was brand new box packed.

When I got home I start editing my phone like changing the wallpaper and saving/transfering contents of my use but when I changed my wallpaper to all black, I noticed some white patch on the top left of my Keyone screen and It was really heart breaking. I spent $720 on a brand new phone and this wasn't expected from Blackberry.

I went back to the store for replacement but the another brand new Blackberry had the same issue and for the exchange they asked me to pay like $60-$70 I refused as there was not…

Black berry world no longer opens most of my applications are no longer accessible. Can no longer view call longs

total lack of reason. told them six time what was wrong and had me spend a total of four hours on the phone and it still will not work and they still refuse to fix the problem. won't ever buy from them again unless they fix this fast!!!

Blackberry has failed to stand behind the 1 meter drop testing standards set by Gorilla Glass 4. They told me the repair would take 10 to 14 business days, it's been well over a month. My device fell from a 2 foot drop and the screen was brutally smashed.

Please see pictures and video for drop test and device damage. My device was also in a blackberry hardshell case. The picture of the tape measure and coffee table is where it fell from.

I'm so disappointed that my z10 and z30 are no longer compatible to WhatsApp and many more. since I trusted blackberry and bought best and expensive ones. Help us to resolve or buy back our devices so that we can get useful ones

In Malaysia, almost all Malaysian using whatsapp messenger... Why now blackberry cannot use whatsapp already? I love blackberry but disappointed about this issue.... Please reply me tq.

The BlackBerry Priv screen smashed on a 2 foot drop. I talked to other people about this and they said device makers should stand behind their product and test them. A two foot drop is minimal and it should have with stood the fall especially being inside a BlackBerry™ hardshell case.

Their still charging me $320 to fix the dam thing and I disagree with it.

Very poor customer service which is located in SE Asia for US customers. They do not understand US locations and distances for delivery of cell phones. They are unable to assist with questions and resolve issues or problems. They sound as if they are reading a script and really do not know how to deviate from it to help a customer.

Long delays with delivery has led to returning my new cell phone back to Blackberry. The worst customer service that I have seen in a very long time. They simply do not care. Look for another brand like I am now doing.

I upgraded my phone to the new OS and I started having problem with my network, I find it difficult receiving 3G network on my BlackBerry Q5. it only receives the 2G network. the picture show the phone in 3G mode but showing SoS.

I have used blackberry phones for many years and my latest one is a blackberry classic. Having only had it since February it suddenly 'died' last week for no apparent reason. I have had to force the back of and apparently the motor board has burnt out.

I have now had to buy another phone (not a blackberry) to use. Could you please respond as to why a relatively new phone should suddenly burn out.

I purchased a Blackberry Classic last year anticipating a top of the line cell phone which it was for about 6 months. It has rapidly decreased in battery life from the advertised 22 hours per charge to between 3 to 4 hours of life per charge. As an example I left my phone in my vehicle one day playing golf in a remote area in Quebec. The phone was on but no apps were running on a fully charged battery. After 4.5 hours the phone battery was red lined, no power!

My phone is on a pay as you go through Virgin Mobile with extended usage with Wi-Fi. I am not a tech person and use little of the available functions this phone is capable of. At first I thought I had too many this running in the background and turned off many features to conserve power. I shut down the Wi-Fi as well. Then I…

I bought my phone in South-Africa on a contract basis. Today is officially the second time that I had to return my phone. The phone's speaker doesn't work and I can't receive incoming phone calls. The battery dies the entire time.

The first time my phone had to be send away, I received it after two months. Today, it had to be send away again. Blackberry just give me problems from the morning and can't deal with this phone anymore. I'm on the road four hours a day with no phone.

I wanted to buy Facebook pro as an app on my Blackberry on Wednesday the 29th of june, 2016 after putting the details of my atm card, I was debited instantly but not given the application. So my question is this why should blackberry deduct money and not give me the application I paid for? Please refund my money back it may be little but Blackberry is the worst smartphone ever.

Am using a BlackBerry Z10 model number: STL100-1 suddenly the phone began to fade off" like the phone will restart itself or sometimes disappear to black with the black light on* I did a hard reset and also changed the OS several times" still the same problem please help me out.

I live in Bombay india. I am a dedicated blackberry user from past 8 years. I am currently using a blackberry passport and a z10. My blackberry passport is under warranty and i started facing issue for battery draining, over heating and network problem is the worst among these.

I found out the service center finally which is SG infotech in borivali inside thakkar malll. I submitted my phone on 28th may 2016. I got it back after 10 long days. I thought there would a new handset given to me but they said they repaired the same.

I've already typed on consumer complaints about sg infotech and blackberry.

Purchased an app on Blackberry World, payment made through Vodacom. Each time money deducted but no coins allocated to my game. 99 deducted but no coins. The game is from Magic. Each time the system error reported unable to reach server. Please investigate and reimburse.

Many thanks and kind regards.

2 recently on line through TOP BUY. 4 of the keys would not work d f g h. This made it difficult to connect to some functions and use the text message. Contacted TOP BUY who "have recently come under the management of Mysale group.

Email address not monitored for either firm and have had no reply to my complaints except to say my complaint is on a list. A very long one obviously. Country of manufacture Korea and the phone was shipped from Hong Kong.

What hope do I have of getting it replaced or fixed? It has limited use at the moment and cost me $255.

I just would like to bring under your attention my utter dissatisfaction with my Blackberry Z3. Being a Blackberry user ever since the first Blackberry has made its appearance I am close to navigate away from ever, ever owing another Blackberry again. I am battling for over more than two weeks now to just get this stupid device to make a backup and restore my data as there is a need to do that. None of the multiple software that I have downloaded to do just that (a simple backup) worked.

Either it is not supporting the BB Z10 under which the Z3 apparently falls or the Blackberry Link refuses to make a full backup of my device data or the blackberry extractor software does not support the said Z10(z3). Blackberry Software refuses to recognize my device in order to get it connected to the…

A got a blackberry Z3 from amazon and in one month of use the phone is no longer detecting a sim card. I had to reset it but nothing changed. I have done every solutions i read online changing sim card and nothing works. What should i do?

I am so not happy with the phone and wish to file a formal protest to BB headquarters.

The newspaper released a development regarding encryption and that my phone is not secure. I would like full refund as these BlackBerry devices were sold to me as a secure device. I would say you need a fix quickly or close up shop as this will be the outcome of the consumer.

Why is blackberry head offices not talking to the press on this, get the government out of our lives. They have no business in my phone.

BlackBerry has changed the standard facebook platform, you no longer can have face book without logging onto the website by enter net before it was part of the blackberry hub. I was informed that blackberry notified them. For weeks blackberry has promoted an upgrade for facebook moments.

They do this and facebook is now gone and you can only load their Facebook 10 linked directly to the website at a price. I'm disappointed and will be changing my cell asap from BlackBerry to Samsung if this is not resolved asap.

Your newly upgraded facebook app is scam, it doesn't work when you want to open the app it takes you back to the phone browser. Now I can't be able to chat on facebook for days. Please do something urgently to address this problem.

I downloaded a new Facebook upgrade and it is horrible. All I get is my notifications. I can't get messages or send messages. Please can you help me get the original Facebook back on the BlackBerry. This technology is terrible!

I tried ordering a Blackberry PRIV device via on-line Sales but after order payment and Invoice receipt my order was declined twice. The debit and credit cards used had sufficient funds. I was requested by Blackberry to contact my Bank for an authorisation code and they blamed the bank for barring the transaction, however, my bank denied that this was the case. This is a very unexpected and unusual procedure, but still I followed Blackberry's advice and confirmed with may bank and confirmation of transaction was authorised and money awaiting for payment to Blackberry.

I am very disappointed at this state affairs. I was then contacted by Blackberry with an update on my order and was told the order was all together declined and the only other way was for me to re-start a new order and do a…

It was my first time to download my photos from blackberry z3 phone .My husband did everything on the laptop and than passwords were been asking which we only had one and it never took.I took my laptop and phone to provide outlet shop to help and the help i got from the sales person blocked my phone and it started to delete my info and the phone crashed.

It made all my photos go lost and no one can help to recovery my photos or contact number. Why not have a assists to recovery like contact or photos that important. I just right now want shout scream at some one but all very one telling me it software and blackberry known about it and they never solved the problem and only upgrade hand set. Blackberry should com to the table to help people like myself to recovery the info like photos and…

I have been unable to use my Blackberry cell phone since last week. Please help! Tried contacting the corporate office but no answer!

I am unhappy that my blackberry bold that is a G3 is know going to run like a G2. It looks like I will be leaving T-Mobile after being with you for almost 5 years. My wife work for you and she was lay off she love T-Mobile.

I wish you all the luck with your new change.

Terrible and unsatisfying after-sale-service! You should consider your choice when buying a new device. Have being using my device (BlackBerry Z30) for 7 months before a systematic error from BlackBerry Anti-Theft Protection made it impossible. By accident my BlackBerry ID account was deleted, which is still (!!) connected to my device and prevent the usage.

My numerous approaches to get in touch with BlackBerry corporate offices in order to solve this issue, via my Point-of-Sale or directly via paid BlackBerry Technical Support, failed. In my opinion there is no interest to help or to satisfy customers, apart from to increase number of sales.

I tried a BlackBerry new os version to download. But the space already takes 4gb. But extra 385mb to need delete to download the os. But this is no app and media to delete. Customer service is no help to me!

I use a blackberry Q5 and anytime I wanna save a phone number on my sim card it says 'some contact info will not be copied to your sim card'. My complaint is that when I checked help it says blackberry balance is switched on by administrator so I won't be able to save contact on my sim card until blackberry balance is off and I don't even have blackberry balance on my phone.

I cannot buy or upgrade somethings in blackberry world like Games or Apps. This is not acceptable.

Hi. I got an email that said I had changed my bbm id. I never changed my bbm id. How do I restore my previous bbm id? It was originally different and I need to contact BlackBerry customer service.

I have owned nothing but blackberry phones (4) and syncing has always been fairly straightforward. For the second time now I lost a years worth of photos, videos, passwords, to do list ect. I am not able to sync my BB Leap to my computer and I did see a warning concerning resetting the phone and to the best of my knowledge I have always said no to this so i do not know why my phone was reset.

Please send me clear instructions on how to do this.

Ive been a Blackberry loyalist for years and not because they are perfect by any means. Ive had issues but this current one is an outrage. I recently had cause to use the amazon app which unknown to me had been pre-installed on my phone. I wanted to download a Cuba map app directly to the phone. To do this I had to activate the amazon app. When I attempted to do that the app wanted extreme permissions to access everything on my phone, my text messages, emails, phone lists, camera, pictures, microphone, documents. I denied those permissions and the app would not install.

After going around for a while trying to avoid giving those permissions a message popped up that I could change permissions after the app was installed and so I decided that was okay as long as I could change these…

Suddenly my touch is not at all working, it didn't fall down, nothing happened suddenly stopped. I used to love the Blackberry brand but now I am not so sure.

Hi got a new z10 unlimited red phone and dune a upgrade software on twice and now phone do not work properly as it did before the software upgrade so not happy with blackberry now the cost me a lot off money to buy and now do work properly when its no fault off mine but blackberry software so sort it out.

I started using BlackBerry 15 yrs ago, I put up with the jokes the ribbing and all that came with it, because it's Canadian. Well you guys dropped the ball big time, I can't download apps that are made for BlackBerry because I have a passport, my question why would you only give us a half a phone, have to reboot at least 2 times a week. Apps fluted and disappear.

Now 8 months later you antiquate the passport. Now you launch a new phone for $900 without a plan, I have 2 more yrs for swap. How could RIM screw it up so bad, so disappointed. Blackberry your done!

I am using BlackBerry Z3 and my complaint is actually about using the phone itself. Whenever I'm in a rush or while using the phone it does things itself. Like the quick settings slides down automatically from the top and goes up then again slides down and goes up again.

This repeats several times and I'm fed up with it. Stupid thing won't even allow me to message it just types on its own.

Finally, the phone locks, when I try to open it the usual thing happens. The phone tries to open it for me but Alas, it's wrong. But my phone didn't give up it keep trying. stupid piece of garbage, I got frightened of losing my data and switched off my phone.

Thank you BlackBerry for this stupid phone of yours.