AutoZone Complaints Continued... (Page 4)248+ reviews added so far. Upset? Call AutoZone corporate: 1-800-288-6966
I bought 2 batteries from the Midland MI store for my horse trailer. Got home and they were the wrong batteries. My husband called the Mt Pleasant MI store and asked about exchanging them. Was told they could do that. We had 30 min before they closed. Loaded horses and took off. Called on the way that we may be 5 min late. The person I talked to said he would ask the manager to stay open. Pulled into their drive at 10:01. Ran for the door. They had locked the door. Stood there looking at me and said we are closed. Due to this we had no electrical in our trailer at the horse show. No air conditioning. No refrigerator. I will never shop at Auto zone again. On Saturday, after the show, I took the batteries back to the Mt Pleasant store told them I wanted my money back and I would get them elsewhere. Manager was rude.
I just wanted to say that most of the people only complaint but I wanted To take the time to say that I went to the auto zone store #2962 and the employee Christina caraballo was awesome the customer service that she provided my husband and I was above and beyond. You guys should have more employees like her. I was very happy with her service.
was standing at counter answering employee's question about what part I needed when phone rang and employee answered phone and started looking up parts for caller. I complained and employee stated it was company policy to answer phones first . This is totally RUDE. I have been a customer for many years but will take my business where it will be appreciated.
I purchased a battery June 15th and it was installed at autozone. On June 22nd my son brought the car in because after cutting off twice it stated battery low. the battery was checked and he said good. july 3rd it cut off while driving and multiple lights came on. I got a boost and drove on home. the next morning it wouldn't start at all. I had it towed to the dealership to only find out that the wire was not tightened on the battery junction block after the battery was installed. That cost me $110. I want to be reimbursed for that diagnostic.
I AM NOT SURE IT IS LEGITIMATE. BUT IT SHOULD BE SINCE IT CARRIES YOUR NAME. I LIVE IN PUERTO VALLARTA , MEXICO. I WENT ONLINE TO CHECK ON AN AUTO PART AN FOUND THE PART LISTED ON YOUR SITE . IGNITION LOCK CYLINDER.PART NUMBER LC14390. SO I ASSUMED THEY WOULD HAVE THE PART AT ALL THE STORES OR ORDER IT FOR ME. SO I WENT TO THE STORE HERE IN PUERTO VALLARTA AND ASKED FOR THE PART AND THE YOUNG MAN LOOKED IT UP AND SAID IT WAS NOT IN THE DATABASE. HE WAS ABLE AFTER A MINUTE OR SO TO FIND SOMETHING ABOUT THE PART ON ZNET BUT SAID AUTOZONE DOES NOT STOCK THE PART AND WAS NOT ABLE TO ORDER IT FOR ME EITHER. IT JUST SEEMS TO ME LIKE IF NOTHING ELSE, ORDER IT FROM ONE OF YOUR STORES IN THE STATES AND SHIP IT TO THE STORE HERE, AND ALLOW ME TO PAY FOR IT IN ADVANCE WITH SHIPPING FEE. THANK YOU FOR YOUR TIME.
I need to be contacted by someone asap I have a major problem and complaint.
I purchased a part from Auto zone in rolling meadows il. Was given wrong part. Tried to exchange at 2 stores, they said they didn't have any cash at the rolling meadows store. They sent me to another location & the manager had shut down store registers early. Then goes on to say the other Autozone should be called her. I will never shop with this company again. Rude unprofessional & no one wants to work.
I was at your autozone and watched a customer steal a car battery let me clear this up.
your employ who I always go to for all my car needs Matt was helping the young lady.
your computer locked up with her card ad he asked for her Id which she handed over.
he went to do what needed to be done and she grabbed her id and ran.
He wAS FIRED BECASUE OF THIS WHICH WAS NOT HIS FAULT.HE OFFERED TO PAY FOR THE BATTERY BUT WAS TOLD NO YOUR FIRED.
I will never shop at another Autozone ever again if you allow managemnet to fire someone over this.
the sad part over this is that he is the reason i shop there for my car needs.
I will take my business eles where
I went to Autozone store today,4/18/18. When I walked in( Luis)? was taking care of a customer. I stood in the line about -10 minutes. There was
a person still shopping. After he finished I approached him, but he called the other person and helped him. I told him I was the first in line;
he said that the person was there before me. Very unsat. I am one of your best customer. Here is my phone number 619-292-2129, 267 0595 old.
I do not believe I will go buy anything from your store again if I am not satisfied .It happened between 2:50-3:20 pm, 4/18/18. Please check my record
I bought expensive parts from your store.
Live in Lubbock, Texas. Store at 2700 block of 82nd street. Went in to check on battery. Employee told me that it needed a charge. Charged for about 1.5 hours. Went back to check on it. Employee told me that the battery is okay. I said it must be the alternator and I will bring it in to get checked on. When I was walking out the door. Another younger employee told me to take two ballons and rub them together and use it to charge my battery. I just looked at him and just walked away. Is that the right employee to have to make fun of customers. I was a customer (maybe at a different store) will never go back and will tell all my friends. I do work on cars and trucks for side jobs. Never had this problem at any Auto Zone's ever. Wow
we went to one of your stores /autozone 2960/--3908 w genesee syracuse ny/315 708 0076 because we need to return some spark s that we got there because they give us the wrong one s that didn't fit our car. well we were there we were going to get some new brake shoe for the same car and were told that they didn't have brake shoe for a 2005 doge stratus. they never said that they could get them or anything like they just that they didn't have any i find that hard to believe they were just trying to get ready of us we were very polite to them there were not to us i buy a lot of parts but not were im not went it !!! please make this wright and stop those two guy from harting you business, i will not go back to that store and my not go to any of your store if you don't make this wright. and i know a lot of people that by parts and i will let them know how this turns out !!!!
I went into the Williamson Road autozone in Roanoke V.A. ,asked if they had any liquid steel puddy seen it then turned to look for the store brand version because the name brand was to high ,and the store brand or another brand was even higher. So I turned to leave the store at about 6 feet from the door the manager Devlin screamed from ,about 20 feet away "hey are your going to pay for that " . I said I know you juat didnt call me a thief I didn't get the stuff its to much for so little . I spoke with the store Manager Daniel as well as reginal manager about the issue .But Daniel seemed to think her treatment of a customer was no big deal . And the reginal Manager that I spoke to didnt think she should have been fired either . I will never shop at autozone again ,and I will tell everyone I know not to support Autozone either . Also anyone I dont know who ask for a cheap good auto parts store .
I've had the worst professional encounter ever with Yvonne B. She refused to give me her last name when i asked. Shes the store manager at the autozone on 10013-1 S Central Ave, Los Angeles, CA 90002. I when to return a product that was still sealed and she open the product its self spilled some out and said it was water! Like seriously how retarded is she that she has no knowledge of the product in her store. She refused to give me corporates number and refuse to answer my simple question.
Why is it when a person charges something it is taken out of the account almost instantly yet when giving a refund on this credit card it takes days , Why? And are you using this money which by the way is not yours now on your business? Sound like a class action lawsuit?
i have a 2005 mercury suv had a charging problem went to your store number 1214 around 8 pm feb 17 2018 boy come out told me to turn it off would not start back he went in store and got jump box guess what it wasnt charged so he started telling me his co workers were idiots for not charging it up so we took battery in for charging so i took alt of so he could check it your guy and the lady working this store was working on getting it hooked up and guess what they didnt know how to hook it up so they asked me to try and help them so i did get it hooked up but guess what no wiring harness to hook up to it so i put it back on car and he went back and told me battery was not charging that was the problem so he sells me a battery for 69.99 plus tax plus core because i was taking the one he told me was bad back so anyway i got 40 miles down the road and all the bell starts telling me charging is going dead again so know im stuck on the side of the road with a dead battery he just sold me that i didnt need to start with. I guess they dont even know how to charge a battery so now im sitting on the side of road at10 oclock at night with no way of getting parts to fix it until sunday moring .i know u all will pass the buck about this but i can tell u i wont be back in your stores to buy anything else u can reach me at my email if u will even answer this complaint
SATURDAY IN THE AFTERNOON 01/27/18 I WENT TO THE AUTO ZONE LOCATED AT 8950 SW 137 AVE MIAMI FL THE LINE WAS CLOSED TO THE ENTRANCE DOOR ONLY ONE YOUNG GUY WORKING ON THE REGISTER 3 GUYS BEHING THE COUNTER TAKING NOT DOING ANYTHING I ASK FOR THE MANAGER AND I EXPLAIN THE SITUACION ONE OF THE GUYS OPEN ONE REGISTER TAKE CARE ONE CLIENT AND HE LEFT WE DID'T SEE HIM ANYMORE WE SPEND MORE THEN 45 MINUTES WAITING TO PAY FOR A TRANSMISSION FLUID THIS HAPPEN SATURDAY AROUND 4:45 PM THE CUSTOMER SERVICES IN THIS PLACE IT IS TERRIBLE ONLY ONE YOUNG GUY LATIN WORKING AND THE REST OF THE EMPLOYEES DOING NOTHING WITH THE STORE FULL OF CLIENTS.
My complaint is that I went into AutoZone and when I walked in the alarm went off and I purchased a what is a a hub assembly for my truck and walked out and the alarm went off again and I don't understand why it went off again but it might be a fob card in my wallet, but really i dont know. I but when the alarm went off and I look back with confusion the clerk wake me up on so just go on and about 10 3215 I get a phone call saying that they suspect that I took something and that's not my character to take anything especially when I just spent $130 on a hub assembly for a pickup truck but but I would really love to get this resolved because it's just you know I shot but you guys many many many years and you know I I I just don't understand and it's not making any sense and you know it's it's not my character so you know I hope that we can get this resolved
My Name is Chris Hernandez and I have been a loyal customer to Autozone and have been a Rewards member and was very Happy to use this program, but one evening I went to use my Rewards and was informed that I had no rewards to claim. I was so confused as I usually purchased a few dollars more to meet the $20.00 limit to earn points on Rewards, the person informed that I did have $40.00 in points but they had expired and to call customer and see if they can be credited back to account. It was to late to call that night and decided to call first thing in the morning.
I called customer service on 121/23/17 at 8:16 AM and spoke with Julio from Customer Service, and informed him that If he could credit expired points, he said that he found only $20 and would return to acct. I mentioned to him that the previous day I was informed there was $40.00 unused, he keep responding that there was only $20.00 unused. I said,are you sure, he responded that was all on system, but I was still puzzled why person at store mentioned $40.00.
I later that evening went to Autozone and purchased some items and used $20.00 Rewards credit to pay my bill. I then did ask the person at Registered if he saw on my acct any other rewards that had been expired and he did mention that there was an additional $20 that had expired and I proceeded to take a picture of screen still showing $20 expired and not used. I feel that Autozone is training customer service Rep to reduce the amount of being credited towards Rewards acct and if when asked, Julio the customer service Rep stated only $20.00 was unused, I really feel that I was misled by Rep and deceived. I just can not understand how in the store can have different information than customer service who is to assist customers in resolving issues and has less information or deceiving the customer. I still feel I have not been completely satisfied with Rewards program and dissatisfied with results w customer service Rep. and expect a better result.
I am expecting a response and not just to be entered as a complaint on file.
I have retained a copy of complaint is case other action necessary.
attached is picture taken of screen after using $20.00 that were credited back by Julio
10914 Arroyo Dr
Whittier Ca. 90604
A 100 words isn't enough. Very very poor customer service and management at autozone in Oakland (7200 Bancroft Blvd Oakland ca 94605) Left me and my family stranded on side of the road in Oakland. Will never go to autozone again
Autozone have the worst customer service skill I just walking to the store with battery they men who work just look at tell me day your battery no good we nt gann check i didn’t say I went to discount auto part I’m glad I did soon walk in they welcome me check my battery and guess what my battery was good i didn’t need one now I no to stay way from AUTOZONE
Hello my name is Santana owner for landscaping company of south Florida , i been doing all the locations back for 2 years i just let go of them because of payments issues outstanding balance woes since Jan & feb of over $7000 ,BEN THE VP OF OPERATIONS IGNORE ALL MY TEXT AND CALLS i am talking to a attorney as we speak and also i will be taking more further action i have all sign papers where jobs was completed.
On 10/12/17, I bought 2 truck batteries from Autozone in La Vernia Texas. The first transaction went on my bank card but I evidently didn't have enough in the account for the whole purchase of 311.40 and so then I asked them put the purchase on another bank card. The next day on 10/13, I noticed that Autozone had charged me 217.59$ on my 1st bank card and 311.40$ on my other card. I called and asked for a refund since it was put onto my bank debit card but was told that there wasn't a transaction and no receipt. I was told by their general manager who called me back that the Autozone bank had released my refund immediately and it would take 3-5 business days for my bank to process it. Now, after 5 business days, my refund still has not been processed with USAA bank. I must say that the general manager was nice enough to say he would even loan me the 217.59$ until my refund came in. I refused to take his personal money as this wasn't his problem, it was an Autozone financial problem. I am very disappointed in Autozone's financial practice. I have been doing business with them for years in San Antonio and my wife just bought a battery last month from them. I should have been able to walk back in the store and get a cash refund. I will not be doing business with Autozone anymore. Anywhere else, taking 217.59$ from someone would be considered theft.
I have visited the autozone in La. Ca. / vermont street branch several times for my car needs.. The first time i was in there 2 hispanic employees were working at the time.Maybe because my clothes were dirty from fixing my car, i dont really know the exact reason but they were behaving unprofessionally. More specifically, i was just looking for what i needed , instead of being courteous and helpful they were more interested in flirting with each other and telling me not to touch anything. Especially-i havent even laid a finger on any item. When i aporoach the counter and asked them to look-up a certain item for my vehichle it was obvious they didnt want to do their job. Thats when the man told me i had to pay for it. ( for him to look up something on the autozone computer). I believe these 2 are acting this way most likely due to a lack of supervisory oversight. And they were enjoying treating me like an outsider due to my race instead of just a customer. Finally i had-him look it up because of my persistance - when i went home it was the wrong size. I shouldve known better. This type of service, I believe should not represent any big corporation like-autozone or anything else. It is a disgrace they bring this discriminatory mexican street attitude and politics into a professional workplace -when dealing with paying customers. Today i went in there again- they had me waiting 20 minutes while taking care of customers walking in after me. Even though i probably want and need to go their in the future, the service is so poor,-i would try to avoid it.
They act this way towards people outside their race intentionally due to their racist and discriminatory ways and beliefs. I have nothing to gain out of this, actually i am very tired and busy everyday from working but everytime i go in there- i come out angry because of this poor service.
i girl Freind lost her receipt in was at night I drove to 5 store they were all close so I drove 6 miles to a 24 hr store on 43ave and cactus in phoenix to get refuse I did not want cash just store credit because with out the receipt that wasn't going to happens. the Mgn had a bad attuide if I was Mexican he would have have me store credit now I want my 60$ back and I want my name took out of all your computer in American if my name is not out of your system iam calling my lawyer and the BBB and file a complaint that how these Mexican treat american citizens thank God for Donald Trump.he will fix there ass Henry underwood 602 295 2772 the part was a mass air flow new never used. i will talk to the DM this morning thank you
Put on hold for 26mins then got hung up on. Called back and got rudely hung up on again.. Then went there trying to buy a battery and got no help.. Was there 46 mins.. So I went some where.. Will never go there again. Imperial beach store on 13th an Palm sucks... No more auto zones for me ever...
Autozone in El Cajon ca ruined my engine, lied and stalled when I tried to speak with corporate. And declined my claim without speaking with me.see you in court
I have done alot of business with autozone but 20 days to rebuild 2 calipers and still no word .they said they would call about it they didn't so can it take a month maybe more maybe my parts are lost you guys are not doing to good...can I get them back not done
..I'll do them..please get them back ..or I'll have to upgrade the brakes..and I don't know why brakes are so hard...I need my parts back
The parts store on Groesbeck in Roseville MI is selling drugs out of the store and has been for the past 2 yrs and I'm sick of it I will be filing a complaint at the Roseville police department and city hall. My son has been a recent victim of this and he is the one who told me that this has been going on for 2 yrs. Please take immediate action. Or it will also go out on social media as well.
As an employee of the store 2036 in Acworth, GA the store manager is rude with my person and a commercial employee that his name is John B. the other day was trying to help out in commercial and had made faces at me and gestures of disgust. I think as a part of the team I deserve better treatment since I treat other employees with respect and dignity. My experience so far in Autozone is not the best and I'm not a person that likes to complain and would not care about this however this kind of incident brings down the moral within the employees and impacts the store functions and probably the customer service.
I found out yesterday that my car was leaking oil. Neighbor checked and I only had a tad on the stick. Called my auto shop and was told to come in tomorrow but I needed oil put in now and they told me what kind to get. Went to AutoZone and asked about the oil. The man pointed to the row of oils and told me to go get it. I went back to the wall of oils and looked for what I was told to get: 5W20 Synthetic Blend. He told me the black bottle. I found 5W20 in the black bottle and took it up to the man. I asked was this the right one, Synthetic Blend.
He said I never told him Synthetic Blend and to go back that it has it on the bottle what it is and it's in the grey bottle. So I went back to the wall of oils and thought I found the right one this time but when I got back up to the front and asked he told me I had Full synthetic. He then sent me back to the wall of oils. By this time a young lady and a man patted me on the back and walked back to the wall of oils with me...him and the young lady whose name I didn't get. John then proceeded to gather the oil I needed, walked me out to my car and put the oil in it all the while telling me that everything will be ok.
He and the young lady is the reason I will continue to patronize that AutoZone. As for the man who could care less about my situation whose name I didn't get...I sure hope you're having a much better day today.
I came into the store for one simple need a winter windshield wiper, driver's side only the store on 38th Street in Anderson, Indiana. It may be the last time that I ever visit your store. I stated 3 times, I don't care how much just get me the winter windshield wipers for my 2009 Chevy Malibu, he yes these were, I purchased it on 12/12/2016, noticed this morning that they are not. Just because I am female doesn't mean that I am stupid. I will spread the word not to go to Autozone, this is ridiculous.
I.ordered spark plug wires on 11/29. On 12/3 received an email saying we had a little delay we will ship it on 12/4. I called them on 12/8 got.the wrong info from the first lady and told I wasn't allowed to speak to a supervisor. I called back and got the right info but also was told cant talk to a supervisor i told him if I call back and get a supervisor I am gonna be aggravated. Within a minute got a supervisor and the same info now I was upset that both people gave me the wrong info and was mad I got a supervisor.
The supervisor told me that they had a mix up and by the next morning on 12/9 they will send me a tracking number and the part will be Monday on 12/12 with over night shipping for there mistake. I called on 12/13 to find out that the item is out of stock till 12/27. After telling me wait for a supervisor to call me right back I called back hours later. I waited two weeks and 3_4 promises of the part being shipped. No one at the 1-800 phone number takes responsibility for anything thats said and no one cares.
I had a super great experience at Autozone located in Gilbert Arizona. Store# 2731 to be exact. The Associate named Daniel Belanger helped diagnosed and fixed my car that consistently stalls, had been previously mis-diagnosed by several mechanic shop's with a high expense involved. Daniel went over and beyond to assist me in diagnosing and repairing my car. I was thrilled. My total cost to repair $100.
I would recommend anyone who has a need for car service to go to Autozone, especially the one in Gilbert Arizona. I would like to give a Huge shout out too Daniel Belanger and Mike Ritter for their superior outstanding customer service.
On Sunday 11/2016 I called to ask for a price on a starter for a 2007 Honda Civic and the girl who answered the phone was very arrogant and very unprofessional. The girls name is yaniris. I personally don't think that most of this employee have a clue of what they're doing and this is why I don't or won't open an account with this store. On behalf of O&M auto and tires I can say that because of this employees Estevan and yaniris I will stay doing business with federated auto parts and consumer auto parts.
I was sent a $5 coupon for Get to g your card. I used it, but the parts were wrong. They did not have the right part. I returned the wrong part and the $5 coupon was subtracted rom the refund....okay....but give me back my coupon. I lost my $5 coupon because they sold me the part and I had to go elsewhere? Previous to this I went to AutoZone and had my battery tested. They said it was good. I guess it was good for one more week...then I was stranded! Ended up buying a battery from advanced auto. I don't know how you stay in business.
On Saturday, October 15, 2016 (about 5:30 pm), after discovering the night before that my low beam (driver’s side) light had blown, I went to AutoZone, STORE#:0903 on the east side of Athens, GA and requested a replacement HID bulb for an Infiniti 2006. The store attendant/sales personnel proceeded to tell me it is “one hundred bucks”. The attendant then went in the back and retrieve the item. Strange enough he then went back there again. I thought nothing of it, paid for the item and left the store with it. I then made arrangements for a mechanic to come to my home and install it. I proceeded to give the mechanic the bulb and kept the container for future purchases.
On Sunday, October 16, I was looking at my bill and noticed that the bill listed the item as #931240 D2S contrary to the label on the box stated D2R. In addition, the bar code/item #931240 on the receipt did not match the item# on the box - 539657
On Monday, October, 17, I returned to the store and spoke with another attendant – I was told that it does not matter, they are the same product. All he could offer me was to return the bulb if I wanted to. I was unwilling to spend another $150.oo for a mechanic to have to install another bulb. I also did not know how much the mechanic would charge me to remove it. In addition, I told the attendant that the newly installed light was not as bright as the other existing (passenger’s side) light. He stated they are the same 35 watts. I also looked online for the products and found they were less than half the price of what I paid for them at the store; also D2S and the D2R (less) were different in price.
THE QUESTION I ASK? – How can a product be taken to the cash register, scanned and rung up at the cash register but another product is given to the customer? Is this Fraud, Price Discrimination, Item Switching, Etc.? Is the other product a better quality product, D2S vs. D2R?
I have gone to Autozone multiple times for parts and each time I have been disrespected by the person behind the counter. Instead of looking to me and asking me questions, every time the worker looks to my husband and completely ignores me simply because I am woman. It has gotten so ridiculous that I have had to ask my husband to walk around the store, just so the person behind the counter would talk to me. This is completely absurd and I should not have to ask my husband to do this nor should I be treated this way. I am so sick and tired of it and I have been disrespected so many times. This is completely unacceptable and very poor customer service. I will probably never return to an Autozone store again and I will be sure to let others know how Autozone treats women customers.
My car was damaged because autozone sold it to me STP S3614 Oil Filter. The item was defective and oil sprayed everywhere. Then, car stopped and smoked rises. 5 days later, I couldn't do nothing. I called Autozone and asked the manufacturer's phone number. Additionally, I contacted Claim Department, and they said go ahead and claim on website. After I submit the claim, I got the email and asked me to ship back defective oil filter.
Next day, I sent back to company named Champion Laboratories Inc. Two weeks later, they send me an email and they said I claimed wrong place somehow... I am very disappointed and I already called several different place and asked them phone number and email address. Thus, I did right place. Clearly, I have been wasting time for two months. So I don't know what should I do. These guys are trying to avoid me and it's not right. Supposedly, you should take responsibility and I've lost money and time.
I have complaint just didn't know where to go to give feedback. I had the greatest experience at Autozone in Garwood Nj I felt with a gentleman name Bashirr Saunders he was very very helpful. He changed m battery headlight and one of my hub caps. While dealing with me his was still helping other customers that's the type of store manager I like to see. Autozone has done a great job picking employees he was awesome. Just because of him I'm a forever customer of Autozone. Please rewards this man every time I'm here he is working hard only problem I had was other employee just walk pasted me tall guy short hair. Other than that great place a worker.
My car was damaged because autozone sold it to me STP S3614 Oil Filter. The item was defective and oil sprayed everywhere. Then, car stopped and smoked rises. 5 days later, I couldn't do nothing. I called Autozone and asked the manufacturer's phone number. Additionally, I contacted Claim Department, and they said go ahead and claim on website. After I submit the claim, I got the email and asked me to ship back defective oil filter. Next day, I sent back to company named Champion Laboratories Inc.
Two weeks later, they send me an email and they said I claimed wrong place somehow. I am very disappointed and I already called several different place and asked them phone number and email address. Thus, I did right place. Clearly, I have been wasting time for two months. So I don't know what should I do. These guys are trying to avoid me and it's not right. Supposedly, you should take responsibility and I've lost money and time. Please let me know as soon as possible.
I went to the store located on South Monroe Street in Monroe Mi (10/6/16 @ 7:15pm) and explained to the clerks that I thought I had a voltage problem and explained what the car was doing, I was laughed at and told "we can only test the battery". I was then told "we don't fix cars we only sell parts" Terrible service I will never return to that store.
Johnny at the Carrollton store on Trinity Mills. Every time I go there he follows me out and asks for a cigarette, I work for Lowes this is something you don't do. Covers name badge with another badge that says "DrFeelGood" on it. Ahhh you all aren't a pimping institution last time I checked. Need an under cover visit to store is what I would do.
I would like to speak to someone from corporate complaint department I've been going to that AutoZone for years and always have been treated with courtesy and respect very helpful. Until today Sat 9/24/16
Zilma was at the checkout counter. I asked a young man if they had something to put between the seat and console he said no and didn't seem to even know what I was talking about he then asked the woman at the checkout she also said no they don't carry them.
As she was yelling for the entire store to hear." Im so sick of people" quote. The man showed me the console isle and said yea see they would be here so I looked and found one out of the box and one other one I put the open one back in the box and brought them to the checkout asked for a price i could be wrong i heard 13 but it said 9.99 on the register box on the counter.She rudely said i never said 13 do u want them or not i would have taken them both. I wanted to make sure they fit correctly Zilma rang me up for the 1 if she would have said do you want to see if that fits right 1st i probably would have bought both didn't ask if I had an auto zone card.
So i told her i did she handed me my receipt didn't ask if i wanted a bag. So i asked for one I got a bag handed to me. I've bought numerous things over the years but with people that are to lazy or just have no knowledge about the product you carry it is really a shame.
Bought new cylinder heads from Muscatine Iowa store. Came with a warrantee. They dropped a valve into my piston about 100 miles down the road. Wouldn't cover the parts to fix it. Their warrantee company pushed us around for months and claimed they paid for them but never got any money. I urge nobody to ever go through them. Lost my business forever. Very unprofessional. I will post this everywhere, trying to help others from getting screwed over.
I went to Autozone at 6442 Hwy 85, Riverdale, GA. I am 62 years old and have enjoyed the good service and products at Autozone over the years. Unfortunately I can't say the same today. There was only one person at the counter when I went in. I waited 30 plus minutes at the roped off area before being waited on by a nice young man (african american with short hair and a gold tooth). This young man was the only person helping customers. He pulled my order and sent me to the front of the store for checkout. No one came to checkout either.
The Manager, Ramone, was very discourteous and never assisted anyone. The manager finally decided to check me out at his terminal, but walked away from me without saying 'excuse me' or 'I'll be right back'. He went to help the young man who pulled my order, who was totally overwhelmed. I waited another 10 minutes for the manager before walking away telling the manager that he could run a better shop, with no response from him. There was, by the way, a total of 6 plus employees working at the time, and not one tried to assist the one young man at the counter who helped me. That young man should be the manager. He was telling customers to be patient, 'I'll be with you shortly', while other employees avoided eye contact with customers. I saw at least 4 male employees, and 2 female employees.
One white female employee also wore a grey shirt like the manager, Ramone. She said nothing to no one. Over all I spent almost 40 minutes in the store for some spark plugs and an air filter, which I left on the counter after Ramone walked away from me. I went directly across the street on Hwy 85 to O'Reilly's and got the parts in 5 minutes, and a much more friendly environment. It is shameful how your employees treat customers, willing to spend their money with Autozone. I am a longtime customer who will not come back. It may not matter to your corporate office to lose one customer, but I know that you are probably losing more customers than me. I am not a chronic complainer, but I had to say something. I left close to $200.00 worth of parts on the counter and nobody cared.
Second time this happened, two different stores. I've been calling ahead lately to make sure they have he gloves I use, because I buy them weekly and they sell out fast. So the first time was Bethlehem Pa store, on stefko Blvd. called ahead, asked to have them put to the side as I would be there in a couple minutes. Got there and they had just sold them. Today, airport rd Allentown Pa. Same scenario, a wasted trip, and pointless call. If the employees keep doing this to customers, your store will soon go out of business.
I visited the autozone in plaquemine a little after 8 pm. The cashier/clerk made a smart comment about the price of the part that I was purchasing and I ignored him and look at my friend. After retrieving the part from the shelf we went to the counter and I told him that I had reward points on my card and I handed it to him. next he asked for my number for the warranty. He punched it in and scanned the card and sat it on the counter. He told me the total, I counted it out and handed it to him. he counted and put it in the register. Next he grabbed the changed and the receipt sat it on top of the box and walked off.
I turned and loudly told my friend that I can kick him for what he did. The manager look up and I told him what he did and he apologized for his actions. Then as I walked out the store he was talking to him. It was rude, unprofessional and prejudice behavior. If he has a problem with people of color. He needs a new occupation or in the words of Donald trump" he needs to try a new country and see how that works out". That behavior is unacceptable for consumers of color especially at times like now and I know it is unacceptable for autozone and their affiliates. I do commend the manager for de-escalating the situation and taking the appropriate actions.
This message should be directed to corporate headquarters but they would not accept my feedback so I am posting it here. Here is my complaint.
I needed some wipers desperately for my vehicle so I decided to go to Autozone in Long Beach store number 5406 there is a NAPA auto store right next to your location but decided to go to your store since my father has a rewards program with your company. I arrived to the location 2401 Long Beach Blvd. in the city of Long Beach and was not greeted in the store. I had my wiper in my hand and one of the associates past behind me bumped into my wiper which hit me and did not apologize.
I didn't make it a big deal because I figure maybe he didn't realize although I find that hard to believe since my wipers about 24 inches long I finally waited patiently and the line to be helped by the same associate that bumped into me I asked him what I was looking for and he guided me to the aisle where the wipers were located he recommended a certain kind of wipers which I was happy with. We finally walked up to the check out where he was ringing me out and upon completion of the transaction I asked him if he can help me put the wipers on my vehicle. At that point the store manager jerry villamontes walked up to the associate and asked if he can continue to ring out the customers and did not greet me or apologized for the interruption
The associate handed the wipers over to the store manager and said that he would help me put them on. I waited patiently as he walked away to behind the counter and lost sight of him for a few minutes. He finally walks out of the counter and start walking to my direction as he makes eye contact and still has not greeted me he liked frustrated. I open the door for him and it was me who greeted him he asked where my vehicle was that which I want To it, he then realized that the wipers were missing a piece he wants inside his store without saying excuse me or without notifying me of what he was about to do. I waited patiently next to my vehicle as I waited for instructions. He then opens and screams across the parking lot which I found extremely unprofessional and asks what year my vehicle was.
I responded back and he then tells me to come inside. I went back to the counter and he searched in his computer my vehicle make and model so that he can find the correct wipers. He then bring some wipers and says these are more expensive it was maybe about a $10 difference but I told him I would not pay for the difference is I've already wasted my time just to think that I could have driven away what the incorrect wipers frustrated me even more. As a manager, I expected him to make this situation correct and honored their mistake and possibly even discount if the new wipers or marked down the wipers to a more reasonable price for the inconvenience. He said oh well I can refund you so at that point I just gave him my phone number he found a total of what I had paid and handed me the money without really giving me a sincere apology.
I have shopped at that store in the past but I guarantee that it will be the last time I shop at that particular store. There are many more auto parts stores that I could go to such as Napa the store right across the street from AutoZone. This Manager needs more training and better customer service skills.
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