AutoZone Complaints Continued... (Page 3)256+ reviews added so far. Upset? Call AutoZone corporate: 1-800-288-6966
I entered the Luverne Alabama 36049 store May 19th, 2016 @ approximately 2:50PM to purchase a headlight bulb. I walked to the shelf and got the bulb I needed as I already knew the part number. The sales associate, Justin I believe, walked onto the isle. I told him I had the bulb And that was all I needed. We walked to the counter and he rang up my part. I wasn't listening closely and just handed him a $20 as the bulb was $14.99 on shelf. I received my change and he hands me the bulb and a packet of bulb grease (for the plug). I ask him what's this? He gave me a puzzled look and just stood there. I asked him did I pick this item up by accident cause I don't need it. He told me the grease was for the plug. I explained to him I knew what the grease was for but did not ask for it.
He fumbled around and then asked for my receipt back to refund the $1.50 for the bulb grease. I just walked on out of the store. I've been turning wrenches since I was big enough to. I don't like being treated as if I'm stupid let alone having something added to my order that I didn't request. The grease being added is no different than stealing from me. It's sad that parts stores hire a sales associate based on their ability to run the computer and not on their knowledge of parts and ability to deal with the public professionally. Several months back this same store would not warranty a ignition coil because it wasn't in the "computer" that I bought it. That was $22.50 out of my pocket then. Now Auto Zone is up to $24 in debt to me and I will never see it. I hope the other Auto Zone stores are better than this one I deal with or should I say use to deal with.
We are on a 3rd faulty transmission!!! The regional manager Justine does not feel this case is a priority. My husband and I have spent hours on the phone dealing with this and still do not have a car that works. This is my 18 year old sons car, he has not had the car for about five months (no I am not exaggerating) and has had no way to keep a job. We have documented everything and feel the only option left is small claims court. This has been the worst customer service ever, promise after promise. Also, the company that Auto Zone contracted out for the transmission, Alltran, has the WORST reviews ever. Why would they even be associated with a company like this.
I am restoring a 1977 VW Transporter Bus. Yesterday I went to the Autozone at 4364 Keith St. NW Cleveland, Tn. 37312. I asked for the correct transmission fluid for that model and was told that DelronMerc was the correct fluid . Unfortunately I did not check before filling the transmission. It was that wrong spec. I called back and told the salesman the problem, he told me they could not do anything and to have a nice day. I purchase many tools and parts from Autozone, but I will to find another supplier if Autozone will not resolve the problem.
Autozone National Rd Vandalia Ohio. I bought a wire harness for my 08 cobalt radio and was surprised it didn't fit. I took it back and the manager gave me my money back but on the side was one of the employees. he was a little overweight and had glasses. he was being very sarcastic and was using profanity towards me. to be specific when i returned the harness he shook his head and said "F****** millennials. and began making quirky comments. Then on my way out the door he wished me a happy mothers day; which obviously I'm not a woman with kids. now i didn't say one word to this guy. he had no reason to treat paying customer like that.
I contacted the Lake City, Florida AutoZone to see if they had part number LS926 Dorman/Ignithion Switch I was told that they had one in stock and I told them I would come in to get it and they advised that it would be on hold for me for 12 hours. This was around 11:00 a.m. I asked my Daughter if I could take my 2 year old Grandson with me and she agreed thinking that I would go there and pick the part up and return. It is around 45 miles round trip. I arrived at the store at around 11:45 a.m. and upon inspecting the part I found that it was not properly manufactured and would not work.
The manager then told me if the delivery truck had not already came by the store in Macclenny, Florida he could have another one delivered today around 1:00 p.m. and while I was standing there he called them and was told that the delivery truck had not been there yet and he advised them to put the replacement part on the truck. I was told that it should be there around 1:00 p.m..Not wanting to leave lake city I went and got me and my Grandson something to eat and went to the lake while we were waiting. Around 1:00 p.m. I called the store to see if the delivery truck had arrived and was told it had not and asked if I could leave my cell phone number and someone could call me when the truck arrived.
After not receiving a call I called them at 1:35 p.m. and asked again if the delivery truck had arrived and was told that it had and yet no one had contacted me. I arrived back at the store and while I watched them search through the parts that had been delivered it was obvious that it had not arrived. A lady working there then said she would check on it and around 10 minutes later I was told that it had not been placed on the delivery truck but that she could order another one and have it at the store the next day I advised her that I did not want to do that and that I had had enough dealing with this store today and left the store.
Approximately 5 minutes later the Manager called me and said he could have one there at 5:00 p.m. today but I told him I did not think so that I did not feel like dealing with them anymore. I then called my Daughter and explained to her why I was so late and she advised me that she had to go to Lake City this afternoon and she could pick it up fpr me so I called the Manager back and he said he would get it for me. I hope this is not normal for AutoZone stores. My Daughter is not coming home until around 9:00 p.m. tonight so instead of being completed with this job by no later than 2:00 p.m. I will not be through until around 11:00 p.m. tonight. Not including the wasted time and trip of around 45 miles.
I went with my granddaughter to order parts for her truck. They told me what it would cost for the two parts and when they would arrive. She went to pick them up and they told her one of the parts was $4.00 higher than they told us the day before. If this is common practice I will take my business somewhere else.
I went to the NAPA in Potsdam, NY today to ask about a tow hook for my BRZ. I was extremely disappointed with the customer service i received. I asked the clerk if they carried tow hooks for my car and without even checking the computer he said "no we do not carry anything like that." dissatisfied at the way he answered i asked him if he could check the computer and he said no. Maybe this store does not carry this part that is not the issue. The lack of customer service and the rudeness is. I am, well at least I was up until today a frequent customer of this store but after the rudeness i encountered I will now look to AutoZone who had the part I needed in stock and treated me with the respect that any customer deserves) for all my auto fixing needs, as well as refer friends else where after I inform them how I was mistreated. A little politeness goes a long way and is key to keep customers loyal.
Ordered motor mount for car they said 3 days at most and its now 6 days and still no part. They make no attempt to locate it. Not the first time this has happened and I'm hearing more and more people fed up with your stores. I'm cutting u] my autozone card and never buying from autozone again.
I went to Autozone in Boulder City NV because I had a check engine light on. The employee at your store hooked up my truck to the reader and said it was one part so I bought the part and had it installed and then two days later the check engine light came on again. I took it back to your store and they hooked it up again and told me it was another switch by the smog pump. I bought that part too and had it installed and a couple days later my check engine light came on again. So then I took it up again a few days ago they told me this time it was the smog pump, so I bought a new smog pump and had installed and once again the light comes back on.
I go back to your store again they tell me its the smog pump again and I told him you just sold me the smog pump and I had it installed so I asked the guy what are you going to do about it I just spent 300.00 in parts that you told me where the reason the light keeps coming on. The guy refused to do anything about the problem or return me any money so I got very upset and by that because he was un helpful I admit I did use fowl language but after spending that kind of money that I do not have and to be in the same position I was to begin with I felt like he should have done something to compensate me.
He told me to get out and that I could never return for life. There is now a new Oriely auto store in Boulder City, I have been faithful to autozone but I will no longer return to your store.
I'm still waiting for a response from email I sent January 28 2016. Concerning my battery. The salesman in taylor,mi. Telegraph-wick, would not check my battery for its performance, which was suppose to be. Free check. Landed up costing $$. Oh by the way I had warranty for free replacement.
Entered your store in Stanwood, WA 98292 this morning. I was the only customer in the store at the time. 2 counter clerks were available. I told one gent I needed a 2 amp 3AG fuse. I got a look of disdain and he pointed to row 1 and said fuses were "over there". I was standing in front of the fuse racks for 3 minutes when a female customer walked in and asked for a fuse of some size. I had been standing in place about 3-4 minutes. The same clerk walked over to where I was standing, picked out a fuse, looked at me as if I were invisible, and returned to his counter. That's when I got pissed off and walked out saying "f*^#* this store. Autozone customer service? Not on your life. I'll stick to O'Reilly's Auto Parts
It was about 7:40 pm I entered the store to purchase part for my car. I was the only one waiting at the to get served and there was a gentleman that works approached me asked me what I was in line what do I want I said sir you have to get my car info in order to know my part number. He said to me come here with your attitude and I sir you are the one with attitude and started argue with me. He is not qualified to be a shift or store manager he has no customer services skills. I was trying to get his name his name tag wasn't clear. The store number is 1264 located at 3570 n andrews ave, oakland park, florida and their phone is 953-630-9006. If you don't anything to that employee will lose customers because he has no skills
On 12/30/2015 @approx 7:27 pm I spoke with an Autozone employee in regards to a radiator for a 2006 M45 infiniti. The employee stated she would have to order the radiator and stated I would be contacted on 1/1/2016 around noon in which I was. On 1/2/2016 I was given an incorrect location of the business by employee Ken who stated the business was located at Hwy 314 and 138 in which it is not. The business is not physically located at the intersection.
After finally locating the business I purchased the radiator that was determined to be a radiator for a Q45 after the uninstalling the original radiator that cost me $100. Due to this clear error made by the employee I am financially strained. I contacted autozone customer support and spoke with Ken who was not empathic to my situation. His customer service and professionalism would be rated at a strong 1 on a scale 1 to 10. He did not remedy the issue. He reordered the correct radiator and disconnected.
The radiator was an additional $50 that I thought should have been waved as well as the labor. He did not offer any assistance as I expressed the hardship the employee's error caused me. This experience rates the lowest star being 1. This matter needs to be addressed on a corporate level.
I send my son to buy Kyb Shocks for my wife's car Nissan Quest 1999 from the auto zone with zip code 91730 at Rancho Cucamonga, CA I didn't use it but I lost my receipts so I went to my store cause they have it under my name and phone number but they said we don't have it in the system I asked the employee to give me store credit he refused and said go sell it any where. Thanks for the people we trust.
Good morning, here is my problem with the Autozone service department. I bought a light for my Volvo thinking that the light had burnt out and the bulb was $112 paid in cash and I still have the receipt, after putting the bulb in and it still did not work we new that there was another problem not the bulb it is electrical, so I tried to take it back and they would not take the light back, the bulb is still good now I am a single mom with a $112 bulb and that money could be applied to my car in getting it fix. I don't have $112 to give, could I please have my money back so I can apply the monies to the electrical problem. The store that would not take give my money back an yes I have the receipt. on Harrison Ave in Cheviot Oh. Please it would be great to have someone at corporate respond to my Autozone complaint. I have a child with disabilities due to a car accident and I need that money back to help get my car fixed.
On Sept. 30th I went to Auto Zone 5901 W. North Ave. in Chicago to purchase a headlight, I went and got my headlight and waited in the next customer line. There were (2) customers being waited on and (2) sales persons walking around. after waiting at least (5) minutes a group of (3) people came in and called one of the sales people by name and he immediately came over to help them. The other sales person continued to just walk around, so at this point I became frustrated and gave them a few more minutes to see if I would be served, I was not. I put the headlight back and walked out of the store. I had to be there for at least (10) minutes, and if the one sales person that was walking around had waited on me I might not have made this an issue.
I was followed around the store by an employee after I made it clear that I didn't need any assistance with what I was looking for. He kept demanding to know what type of job/repair that I was trying to do. At that point I felt as if he was just trying to rush me alone for some reason. As I finally finished browsing I proceeded to the check out counter. I then noticed the same employee stairing at me from behind his register with an intense look on his face and it seem as if he was trying to look at my pockets. I stood in line with a friend who was also with me and noticed that the same employee was now standing behind me all of a sudden.
At this point I felt uncomfortable and upset because it seemed as if he thought that I was stealing. I finally made the purchase and before leaving I glanced back at the employee. He was still looking at me with the same intense look so I asked did he had a problem with me. I didn't hear his response as I left but I felt as if he unfairly targeted me for some reason. I am a loyal Auto zone customer and I never experienced that type of service before. To make matters worse another employee came outside to assist me. He apologized for the behavior of his co worker and informed me that his co worker is always behaving that way.
I purchased a transmission filter and gasket set from Autozone in Suffolk, Virginia I did not use the product right away, when I started to used product a few months later I discovered I was given the wrong part so I took the part back with the receipt to exchange it the manager would not exchange the product even through it was never used. I think this is a very wrong way to treat a long time customer and for this reason I will never shop at your stores again and I will tell every body that I perform work for not to use your stores for auto parts.
8/28/2015 at 2p.m. I, Pamela Mitchell, called the autozone in Slaton, TX to see if my battery for my Lincoln towncar was still under warranty. The guy said it was still under warranty' So my son eric took it up there and they told him that the free warranty was out . This was something that I should have been told when I first called. So at 315pm I call back and spoke with with Samantha,whom told me that the free warranty was out. Why should I have a warranty if autozone does not uphold their warranties. So had to purchase another battery from someone else. I will no longer use you guys for auto parts. This is the third time with a part that I got the run around with.
I purchased two lower ball joints with a personal check for my 1998 GMC pickup for 93.07 only to find that one had been replaced. I purchased the parts on 6-5-2015 and have tried to return one of the ball joints four times with no success. They said the reason for non return is Telecheck. I called telecheck in the store and they said everything was clear and there was not a problem. Auto zone was a great place to buy parts at one time but now they seem to have a poor rating. All I want to do is return the item and get a refund back into my checking account.
I called the Autozone store in Harrisburg, NC on May 7, 2015 at 8:40pm to see if they had a specific part for my vehicle. I was put on hold for 2 minutes by the manager Jay (so he says) who said he would be with me in a few minute. After a few minutes he answered the phone as if there was a new caller. I said you were looking up to see if you had the part I requested. He said I will check and put me on hold again. 5 minutes go by while on hold, and he came back on as if I was a different caller, again. I asked why he had not gotten the information on the part I asked for and waited on line for over 7 minutes.
He then said he would help me. Another few minutes go by and he did not get back on the phone. I called back and got him again and asked to speak with his manager and he stated he was one. I asked why he did not help and he got very short with me. It was at that time I told him he just lost a customer. His reply was that's fine and hung up. I have gone to AutoZone for the last six years and I am a Rewards Card Member. I am shredding my card as I am typing this complaint to you.
This is a waste of my time and should have not even got to this point! No manager should ever speak to a customer that way on the phone. If Jay really is a Manager, he was very unprofessional and if this is the way you train your employees to conduct business, Corporate should review their training procedures. I guess AutoZone is big enough where it doesn't care about their customers.
I will make it a point and even go out of my way to tell my motor friends to go to another parts store. This is how bad a taste I got from your store manager, Jay. The above part of the complaint asks to rate my experience. I put one star because you can't go any lower.
I went to the Autozone at 4747 North Post Rd Indianapolis 46226. I went in and waited in line for over 10 minutes and then was waited on. I told her that my check engine light was on and could she check it for me. She told me to wait a minute and she would. She then took a phone call and then started waiting on customers that had come in behind me.
I waited for over 20 minutes and then I told the the manager what had happened. I told the manager that they are waiting on customers that were not in the store when she told me to wait a minute. She told me they had to wait on customers that were in line first. I told her why didn't they tell me that in the first place instead of telling me to wait a minute. I did this in a polite manner.
I have been a rewards customer for many years and had check engine lights checked at the Noblesville and Anderson stores before and have never been treated like this before. I feel like I should be compensated for my time. This happened at about 5:00 on Monday May 4 2015
Dropped off a battery for testing. Employee behind the counter tested battery and told me it was a good battery but needed a charge and would take a few hours. I told him I would stop back for it but purchased a new battery as well. I had planned on putting the used battery in my wife's car.
I was out of town for a week and came back for my charged battery and the battery was gone. The manager apologized and gave me 16 bucks for a core charge on my used battery. I lost a good battery and was compensated 16 bucks??? I kinda expected more of a compensation. My used battery would have been fine after the charge. Not happy.
I've worked for the company for 1 month and some change now and I've yet to received a check. They say I didn't have an apt number then I added it, they said my checks would come two weeks later, now it's been two weeks still no checks. I called to find out about them and she tells me she just received them back and she has to resend the check out. Then when I get upset and say this is ridiculous I need my money to pay bills what she does hangs up on me.
I don't understand how this company expects you to do your Job or come into work when they don't even do there job correctly then have workers in payroll who are disrespectful and treat employees like they are nothing. I'm choosing to leave the company and I'm outraged with how I've been treated
I bought 2 batteries on Apr 5, 2015. The one I bought for my van is a 78dl. It didn't work so I brought it back today, May 3. The sales associate, Diane, said that because the package didn't say 78dl, she would not replace it. She even said that she didn't know where I got the battery from. I got it from AutoZone!! It's a Duralast Autozone batter.
Autozone, I have my bank statements in which it states clearly that I bought this battery from the Keystone Ave, Autozone in Indianapolis. If my warranty is intact, I want my batter replaced!!! I'll let small claims court decide. It will only cost me $65 to file a claim and all you guys had to do was be honest and not scam someone on your non-working parts.
2nd complaint for my 69 ford pickup I purchased lifetime u-joints and arter 1 year. In my glove box, the receipt seemed to fade so much it does no good, the amount wasnt to big, but the facts remain, what do we do about that? And I wouldn't sell anyone a heat actuator they dont work on 2002-2010 ford Explorers get it from the dealer.
Me and my husband went to get a light bulb put in the back of the car. Bobby the store manager at Victoria store was supposed to put in in but he sent a young man out to do it. He had a hard time doing it then he went to check the fuel in the car. He messed up our computer system. Our windows in the car would not work or the lights in the car. I called the corporate office a woman supposed to called me and never did. I talk to Bobby and other workers, they did not want to take responsibility. Our power windows and lights inside the car were working fine until we came there with my husband. Went to different auto shop and they told him to go back to auto zone cause our computer got mess up there. They did not fix the problems so someone needs to pay us for our pain. We had to drive with our windows up burning up for 7 months. we do not get justice done in a week, we might have to sue.
Went into your store on Friday morning to get a brake line and or adapter. After waiting in line with only one person at the counter, several stocking and one outside.... anyway after getting to counter she told me sorry they are in the back, your not allowed back there and I cannot go with you right now and leave the counter. I stood aside, instead of getting someone to help she just left me there, I talked to my friend who stopped by and after a long period of time and half a dozen other customer were helped she never once took the time to help me, even though she was aware I was still standing there.... I just left and went to O"rileys , I was given immediate service, they let me in the back and let me pick through brake lines, service was excellent, was not thrown to the side and treated with such terrible service....
On 3/24 my Jeep would not start I removed the coil and Ignition Module took them to Autozone to be tested the employee told me the Ignition Module was bad and refered me to another Autozone as they did not have it in stock I picked up the part at the other store and installed it My Jeep still would not start I then removed the new Module and reinstalled the old Module and pushed it to Quinn Automotive they replaced the Crankshaft Sensor and my Jeep started and has been starting ever since My Refund request was denied
Lehigh Acres store i was in line for 20 min while your sales agent were all on the phone . Where i come from you help customers who are there to spend money and put potential buyers on hold when i ask why isn't anyone helping customers i was told phones come first!
Went into Lytle Texas store to purchase a belt for my tractor..I did know the procedure to order the belt and was looking for the belts in the store.. I asked an employee for assistance and he said you have to get in line, what line? I got in a line and waited for the next sales person which was a young lady at a cash register. I gave her the belt I needed and she turned around and showed it to a sales person in a red shirt, he responded" He,ll just have to wait in line, in front of several customers which was very rude, I felt embarrassed by his comments, I had already been in line for 5 minutes. The young lady who's name was Savanah told him I had already been waiting and he grabbed the belt and went off in to the parts area. He returned with a belt and said that was it, did not apologized for his comments and left. The young lady stated she was sorry for the incident and told me again she was sorry it happened. If this type of service continues at Auto Zone, I will take my business else where.
Today, I went to store # 4929 in Dunkirk, Maryland and purchased a lawn and garden battery for lawn tractor . The cashier told me when I was paying for the battery that they adding a $10.00 fee on to the purchase price as a core charge but that when we bring in the old battery from the tractor I would get the $10.00 back. We went home and took out the old battery and returned it the store a couple if hours later and they would not refund me the core charge as they said they would when I made the purchase. That is false information and lying to customers. It is a lousy way to conduct business. I'm not happy and if I don't get my $10.00 back as promised I will post a comment showing how you do business and suggest people not buy from you. I'm a senior citizen on a fixed income and your employes should not tell people they will get a refund when they bring in the old battery and then not do it. There were no other restrictions mentioned by the cashier about the refund except to return our old battery and I have witness who was with me when I made the purchase who heard the same thing so u didn't misunderstand. Please respond quickly and you should uphold the agreement of returning my $10.00 because they have the old battery
On March 24th, 2015, at approximately 12:41 PM, I called the Autozone automotive parts store #2238, located at 3332 Lancaster Drive NE, Salem, Oregon 97305. I spoke with Jake and made an order for several parts. The total as $97.90, transaction number 437962. Jake was very helpful and courteous. On March 25th, 2015, Jake had left a message that the parts were in and I could come and pick them up. I arrived at approximately 5 PM. It was discovered that 4 of the 8 hydraulic lifters that were ordered were not there. Jake quickly found 4 in the computer and stated he could have them first thing in the morning. I told him that it was not a problem. He apologized for the error. On March 26, 2015, at approximately 8:12 AM, I received a call from Lori who stated that the 4 lifters I had ordered were in.
She also asked that I bring my receipt. I had a doctors appointment at 5:00 PM and arrived at the store at approximately 4:27 PM. I was expecting to just come in and pick up the parts. When I arrived, I told an unidentified young man that I was there to pick up parts. I had my receipt. He just asked my name. I gave him my name. Lori (Dykema) came from the back and asked if I ordered them over the phone. I stated that I did order and pay for them over the phone and explained that when I came to pick up the order, it was missing some items and now I am here to pick up the whole order. I had my receipt still showing everything was paid for.
Lori went to the office and remained in there for over 20 minutes looking for it on the computer. I was becoming frustrated. She kept telling me that she needed to find it on the computer to make sure it was paid for. I had the receipt. Jake at this time was on lunch. Jake returned from lunch and told her it was paid for and explained what had happened the day before. Lori just shrugged her shoulders and said "I just cant let parts out without making sure there paid for." I again explained that she never asked for a receipt and I had presented the receipt in the beginning.
I work as a state investigator for Business and Consumer Services. What I saw with Lori and how I was treated as a customer, was appalling. At no time did she ever say she was sorry. Shrugging her shoulders at me like she just did not care, was hurtful. I asked her if she had ever asked me for my receipt, which I once again held up. She stated she did when I first came in. I am sure you probably have video and maybe audio. You will find that this was a complete fabrication of the facts. I asked for the parts to be returned. They wanted me to sign stating that I had received the parts before I could get a refund. I told them I was not going to sign for parts that I have not seen or picked up. She got upset and told the other gentleman. "Just put that he REFUSED TO SIGN. Whatever".
I was doing a volunteer project where we were fixing a disabled vet's Jeep since he has no legs. I had to explain to him that I would have to do the project a few days late. I will pay double the price for parts before I support a company who's employees treat people like this. Your site here makes me give at least one star for my experience. If I could, it would be 0. I will say however, Jake, who initially helped me, remained an excellent customer service representative and does his job well. He was very apologetic. I would have been happy with an apology and a discount for the problem. I did not leave the store until approximately 5:12 PM, 45 minutes later, which should have been just a couple.
I missed my appointment and a disabled vet now will have to wait. Yes, I had the parts returned. Again, with her actions and attitude, I would rather pay dealer prices for the parts. I investigate and deal with complaints daily. This was horrible. I am not sure where I will take this. I felt demeaned by her shrugging her shoulders and lack of care. I should not feel that as a customer.
I was given attitude Michael did not want to help me he was the only person in the front counter did not want to search a part for me this is on 3/24/15 between 7:00pm 7:30pm. Got loud with me in front of a costomer.he finally told me to go to a other autozone i asked if he could order it or have it deliver he finally called and when he said it's coming he did not clarify anything he looked at me and said what!!!! i explain to Mere Siegel a person that finally appeared that I wAs going to complaint about him I am still upset vallejo store number 5696. Micheal dedrick is very rude I want someone to contact me.
I took back a brake caliper with a lifetime warranty and I was told it wasn't in the computer. I took back brake pads previously and the same result. I have been a customer for close to 20 years. The store associate took care of the brake pad issue. It was different with the caliper. Different associate didn't refund my money. I'm not happy.
I have been calling for over an hour no one was picking up the phone. Then finally got through and the guy name Clark picked up and had me on hold for 15 minutes so I hung up and called right back and Clark picked up again and had me on his ld for another 15 minutes. I have a question to see if they have something in stock. That t is not people friendly.
I entered into store #2947 with my son and grandson today 4/2/14 about 11:45 am. There were about 2 – 3 customers ahead of us. We waited in line until those customers were all taken care of, which we thought was quite efficient. The cashier Name Marcus decided that he would overlook me and my 6′ 4″ son standing next in line waiting to get service. Marcus took another customer who came in the door after three people still waiting in line. Luis Laboy, the Manager was also attending another customer on another register.
As Marcus, began ringing up the last customer to come in the door before the others waiting, I said to Marcus that we are all standing in line waiting before this guy got here. Marcus replied, “That he would take care of us after he was finish with that customer. I then said to Marcus that it was not right to place someone in front of us. The customer that Marcus was attending said “Sir I’m sorry, he didn’t know we were waiting” Marcus replied, “That he already rung this guy up and all he needed to do was to slide his card through to pay for his items. Again, I said to Marcus that he knew that we were standing there before the guy came into the store.
Marcus then replied, “That if we didn’t like it that we could go to another store or somewhere else and buy parts”. Buy this time there were other people in the store, one lady standing behind me who had also been waiting said “that’s right to Marcus, you can’t take other people before those waiting. Marcus apparently didn’t like that comment either. He, (Marcus) then completed with the customer and turned to the third customer that was behind the lady and told them to come down to his register. That made us even more dissatisfied that this man working in the store representing AutoZone would have such a negative attitude while his manager Mr. Luis Laboy stood at the next register not saying anything.
As the conversation continued between the previous customer Marcus took ahead of my son and I. Marcus said to me with an overwhelming voice that the conversation was over, as though he was threating me. I said to Marcus that I was not talking to him but to the other customer that he took before me, Marcus then said “It’s over. Mr. Luis Laboy said that he would have a talk with Marcus. I said to the manager that he needs to remove Marcus because he has a very bad attitude for this business, being disrespectful, and trying to bully the customer and telling them to go elsewhere if they don’t like how (he) does things.
The customer already knows what their options are, we don’t need his kind “as in poor attitude and negative behavior pointing us to the competition. I will never return to store #2947 as long as Marcus remains working there. I was very disappointed. The manager seemed as though he was a little intimidated by Marcus conversation and attitude. Mr. Luis Laboy did apologize for Marcus behavior and attitude and completed our interest for coming to AutoZone.
I was asked for a gurity fee by one of the employees at your Memorial Drive Stone Mountain, Georgia store. I was really shocked and afended by this, I did speak with one of your other sales men about the matter, he reassured me he would speak with the guy who, asked me for a gurity fee and he would also talk to the store manager.
To whom it may concern Didn’t know who to address this email too. I just wanted to thank the people at autozone for helping me and my family out a few weeks ago. My wife’s mother passed away in Worcester ma. Unfortunately I was too sick to travel with them. My daughter and wife made the trip it was a bad time in our lives .
After the funeral they were heading back to Tennessee on the turn pike when they realized that there turn signals were not working. They pulled over at a Rest stop and I called the nearest autozone from Tennessee . I talked to the manager Al i think was his name my wife said he looked like hulk hogan. Lol.
He assured me that he would help them and all would be ok. When my family finally found the store. 510 Parker st Springfield ma They went in the store and my wife said they were exstreamly bussy
Al checked the car and told my daughter the bulbs were good and there were no blown fusses and that it was the flasher that went bad and that he wouldn’t be able to change it because it was barried under the dash.
My wife who is already upset due to losing her mother was now panicking. she called me and she was hesterical. she let me talk to him and he reassured me that he would still help them and would make sure they went home safe He called a garage around the corner and got the owner of jeans to replace it . My daughter and wife in the big city wouldn’t never be able to find jeans. So he had one of his drivers his name was Wayne escort them to the shop.
Jeans fixed the flasher and my family was able to get back on the road safe and sound. Being sick and helpless to help them I am so glad you people have amazing employees like that .My family never bought anything from them that day but yet they went out of there way to help us I Thank you guys. We will be loyal customers for a long time .
I stopped in at the Elizabethtown,Kentucky autozone on Mullberry street to ask about some lawnmower blades to fit my riding lawnmower. The guy that waited on me whose name was David Wells didn’t act like he wanted to sell me anything. He didn’t act like he had even heard of a riding mower with 42″ inch deck on it. Instead of causeing a scene I left the store very angry saying to myself I would never go back in that store again where I have been a good customer, also I am going to spread the word to all my friends and co-workers about that particular store.
First off I’am a Long time Loyal customer of auto zone but recently I went there with my Die hard Gold battery to get tested. I asked if they could put a test to it to see if it is a completely dead battery they said they would do it later and come back in a hour. I did upon my arrival they said my battery is completely dead. They would not take a charge so I took my battery back to Sears where I purchased it under warranty and the battery took a complete charge it ended up to be perfectly fine. I almost was sold a $90.00 battery at autozone I really hope they get some one who knows how to test up there it is bad business in my opinion to give false info.
your oil and filter sales add is written in large red letters 19.99 but when you get to the counter the price is 23.99 and when a customer complains they are then shown in small print 50 times smaller than the red sales letters how it cost more for a filter that will fit your car.
Now you may think this is a real slick way to sale your product but myself and anyone who will listen knows this is switch and bate at it’s best. I’am sure whoever looks at this complaint does not give a crap about this but I do and will buy all my automovtive supplies at other auto stores or Wallmart.
I have contacted the Better Business Borrow to see what else I can do. If you think having this site to vent complaints is all that is needed to make customers happy your wrong.My only power of complaint is to spend my money elsewhere and try to get others to do the same.Is that long enough for you?
On 1/19/2012 I went to auto zone to purchase a part which was not in stock, it was a VDP order(SPECIAL ORDER).That is fine.Parts person tells me that it will be in the next day 1-20-2012..I said ok lets order.I called next day it didnt come in.Fine. Following day 22nd same answer but with a run around from 2nd sales person.Third sale person said vdp orders come in in three days. I told him my reciept says est. arrive date 1/20/2012.He said around the 24th.Had I known that it would of taken so long I wouldnt have placed the order in the first place.
What fustrates me even more is that the attitude auto zone employees have towards customers is ” You need me I dont need you.”To make matters worse, I got called today on 1/23/2012 at 430pm to tell me to pick up the part. I went to pick up part.As I was walking out of store and I noticed the box looked like someone had stomped it.Long story short while still in the parking lot, I opened the box, part was bent and broken. So I went back into the store and inform the parts person that the part was damaged. His reply was:” If you return it its going to take longer for the other part to come in.”
No apologies of any sort.Sales person didnt even bother to inspect part.Just told another sales person to give me a refund of $139.71.
I am so upset with the poor attitude these Auto Zone salesmen. had towards me the customer that they have lost my business plus the bussiness of 30 of my friends!
We were using auto zone for parts for my sons car and the parts they so call garantee is not true. They sell defective parts and give you a run around on replacement. For an example, we bought a battery for his car and it did not last more than three months. Took it back to them and wanted a new one and was told they had to charge it. so they charged the battery and said if it dies again they would give him another one. three months down the road again the battery died. so my son took it back and they gave him another battery.
don’t you know the battery died three months down the road. for one thing the battery was not the battery for his car. it was a smaller battery that would not last long. if they noticed the battery they took was larger then the one they gave us. anyone knows that if you give a large battery the battery you replace should be the same size. being a female i know that much. i did’t take it back for the second time because they were not interested in solving the problem the first time.
we took it to another place and received the right size and a battery that would last more then three months. if you want to please custmers you don’t give them a run around give them what they paid for. needless to say not shopping there anymore for anything. this is not the first time dealing with a situation from them and it is the last.
I went into the Big Rapids Michign store to buy a new pair of headlights.I chose a pair based on the “Rebate” offered. I went home and printed out the rebate form only to find out that I needed to BUY a second product!!!!! The staff said nothing about the rebate at all or rebate requirements noor did the online ad for the product, only after digging did I learn of this very deceptive tactic. I am returning the headlights and get my money back and not shop at Autozone again. I have been a loyal customer for over 15 years but this deception is a deal breaker.
me, my fiance, and our 3 little girls were headed home after a long weekend trip to chicago. while stuck in rush hour my service engine light came on and my battery meter was acting up. i pulled off the interstate asap and stopped at the joliet autozone to get a battery and alternator diagnosis. sure enough it was the alternator which was still under warranty through autozone. i told the guy i was 4-5 hours from home. he then tells me that i wont have any problem making it home, just to not shut off the vehicle just to be safe. i dont know why i did but i took this mans advice.
not 20 miles down the interstate we were broke down along side the road with my hazards becoming dangerously dim while traffic was whizzing right by us in the dark. i feared for my family’s safety. a state trooper finaly arrives an hour later and shortly after the tow truck. we were dropped off in an unfamiliar place at a crappy motel. the next morning i had to walk 3 miles to the auto shop to take that alternator to the nearest autozone to get my free replacement so the mechanic could install it.
oh and while im running around that town trying to get my family back on the road, my 2 year old daughter had come down with something and was sick and vomiting all morning. auto repair + tow + motel stay + extra meals + time off of work= $600! that autozone man costed me about $600 and jeopardized the safety of my family. if he would have at least mentioned to me that they loan out tools then i would have just fixed it there myself. its a 20 min job.
9 Months ago I bought a transmission from Auto Zone. It was supposed to be a reman. from Movarous. I was told it would take about 2 weeks to arrive. 6 weeks and several phone calls later my transmission finally came. Instantly I noticed the heat shield on the bell housing was not there and the bottom of the trans was shaped slightly different, telling me that it isn’t the exact transmission that I had. I was told by Auto Zone that it was the same and that I didn’t really need the shield anyway. I guess dodge engineers are stupid for putting parts on cars that are completely unnecessary, or Auto Zone is FULL OF IT.
When purchasing the transmission, I asked if all the sensors and shifter arms and such would be on the new one. Auto Zone told me they would be. Well thank god my core trans. hadn’t left the store yet, because ALL THE PARTS I NEEDED HAD TO BE REMOVED FROM MY OLD ONE. When taking the parts off of my core at the store, they were very rude to me because the delivery driver was waiting on me to get my core on the truck. I told them I had been waiting for 6 weeks for this transmission, and that they would just have to wait 5 min for me to finish. After that, a smart mouthed lady that checks in the trucks told me my transmission had been setting there for 3 weeks like I had just forgot to pick it up. I know for a fact that it wasn’t but she insisted on being rude to me anyway.
After I installed it, I noticed fluid leaking from the rear seal. My mechanic explained to me that there was a small ventalation hole in the seal that was supposed to be facing up. SURE ENOUGH, the seal was upside down and installed incorrectly from the factory. This cost me a new seal and some labor, not a huge deal but still not right. 9 months later, the transmission is really screwed up. Yesterday, after reaching the speed of 50 or so, the transmission wouldn’t shift back into first when coming to a stop. It was taking off in 2nd gear and making alot of winding noises. Today I tried to drive it to town to get it looked at and it started to come out of gear when reaching 3rd.
I paid about $1500 for the transmission 9 months ago and now it seems to be worthless. I have been told before with previous concerns with the transmission that Auto Zone would check into it AND NO ONE EVER CALLED ME BACK. I don’t know about other locations, but in my opinion, most of the people at the Marion IL location should be fired. If they do decide to warranty my problem, I’m still going to pay out about $300 to get the new one put in. But I’m not holding my breath for any help out of them.
Thanks for nothing!
7951 Owasso Expressway, Owasso OK. 74055. The shift manager is lacking professionalism. I used to go into this store of ten because its close to my house. Today August 30th 2011 as I was walking in a delivery driver was standing by the front yelling and cussing at that manager. This was in front of everyone going into the store. I walked up to the counter and the employee behind the counter was on the phone arguing with someone about the situation that delivery had caused. The was one customer in front of me but the employee was still talking on the phone.
The employee on the phone told the guy that he would get back to you in a second, the customer said OK. When he finnaly got off the phone he started clearing off the counter and stocking the shelf and never offered help. The manager walked back in an even offered to help. The lack of help is very common from this manager. I have of been treated this way on multiple occasions and I swore I would never go back and I get over it and I would be back. We’ll its official I will never step back in there. I have rewards credit totaling $20.00 to $25.00..
By this time I decided to leave and the delivery driver had just got back in her personal truck and put it in reverse and spun heading in the direction of an older gentalmen and you could tell he was scarred. Then I watcher he fly out into the traffic.. The delivery driver was a blonde female with a very nasty month..
My alternator went out. So i had purchased on at junkyard and bought it to autozone to be tested. My battery died once we pulled in lot. So we asked cld we borrow tools for 10 mins so we cld change alternators while they charge battery. We were @ first told 30 mins to charge. That turned into 45 to an hour when we took it inside. The manager said no you cant do that here. Ok but you all can pop hoods take off parts in the parking lot. Now i have to stand here and wait with my car in the heat for an hour. I have a major health condition. I have spent a lot of money over the years with you to be treated like this. You will lose my business on this.
Auto Zone located in Mulberry, FL. There is a Rep there who is very rude, no tact at all. He is non-American, perhaps India, not sure. Call to price some items one day and when I arrived to the store he quoted me a different price. I told him that it was not fair and he told me that they are in business to make money not lose it. One of the most unprofessional things I’d ever heard coming from an employee’s mouth…not matter how true it is. He said in such a distasteful way as if he could care less about me being a customer. Others have complained about him as well. People should stay home if they don’t like their job or customer management. He needs to be FIRED!
I had bought some brake pads in 2007 at Autozone. We have gone less than 15,000mi in 4 years. The pads started to squeal loudly. I went to store Autozone #2517 in Santa Fe N.M. As a matter of fact, I worked there for 5 years as a CSM. Besides all that, that day they could not sell a thing because the whole computer system was down. I was advised to go to the newer store on Airport Rd. I had no problems having the pads exchanged. even purchased new rotors. The problem is this; after doing the job. A few weeks later, they started to squeal loud!!! I checked them and cleaned everything.
I was frustrated and bought a set at another place. That solved it. I took the bad one back. The Autozone mngr. could not find the warranty listed. My family have a huge listing of parts bought at Autozone. TOO BAD customer service is not what it used to be.All the frustration for a $20.00 set of brake pads.
I work for Auto Zone. When I started working for AZ the DM and I agreed on my pay. While in training my pay came off the Regional office payroll. After 2 months training in a store they had no where to put me so I went from one store to another helping out and also drove 4 hours away (one way) to help open a new store . Now, all this store to store was not part of training, I offered to do this to show how valuabe I could be for the company.I had now been working for Auto Zone approx. 6-7 months. After helping to open the new store AZ wanted to place me in a pernment store. I agreed.
The next thing I new was they reduced my pay over $10,000 a year without telling me any thing.I noticed it on my pay stub. After complianting to the Division Manager I was told there was nothing they would do. In other words if I wanted tho work acepted it and be quite. I was also told they would pay for my mileage and food expense while traveling. Well, to start with they did not want to pay mileage from store to store.They fianlly did but the large expense (over $500.00 from traveling ) to the new store they have no record of me filing and still haven’t reminburst me.
The Divison Manager remembers submitting it. They tell me to call the office, well I did the call was a recording just to say they have no way for tracking my expensive. I’m still working on this. All I have been told is Auto Zone is not a employee orientd based company. My thought are they need to be employee oriented because that’s where the dollar starts. Also. the store manager wanted me to take a book home and read it on my own time. The book ” How to become a better Manager”. Anyway I tolded him no I would read it a work, now ever time I suggest something at the store about business his responce is if you would read the book bla bla bla.
I will not take the book home own my time and read it for the company. I ask you is this a company you want to work for? I have 20 years of service in this type of business.Yes I could learn somethings from reading this book. I think they need to read the book of HONORING there agreement. O I forgot to say the Division Manage has been demoted to store manager but the new division manager doesn’t seem to want to honor the agreemant either.
Anyone thinking of buying a car part from Autozone on line should consider choosing another company. Placed an order for a part and their website states they they will notify you of shipment within 2 days. After 4 days and no email, I contacted the company. Found that despite their promises, that the part was not in stock and that they had no information on how long it would take. Locally I could order the part and have it in hand within 3 days or less. After spending 2 hours on the phone and talking with 6 different people in the Memphis Office for Autozone, I found that none were customer friendly to offer a solution to the problem.
The other problem is several of the Autozone employees only spoke minimal english and had to be asked to repeat information. Everyone pointed the finger at someone else and finally when talking to a supervisor found the supervisor had no idea how to handle the situation. The training is lacking and I would never recommend anyone to use the Internet for this company. You time and money is better spent supporting your local economy where the owners of the local store want to keep you as a customer, not someone several thousand miles away that could care less about your order and is anxious to get off the telephone so they don’t have to answer any questions.
I have seen 4th graders that could handle the problem better than what these people did.
I went to autozone today and wanted a simple Transmission filter for my 2002 FORD f150 4×4 5.4 motor. They were very nice and was very sure they were selling the correct part # FL 435. I drove 15 miles home and drained the oil from the trany and the filter was 2 time larger than i needed. So I called the AZ store and they said the computer says they sold me the correct part. I removed the old filter and drove 15 miles to show them that the computer was WRONG. The problem is they will not correct the computer and this is not the first time this has happened. So the bottom line is if you go to Autozone for parts. Don’t trust them or their computer, take the old part with you. Autozone cost me a hour down time and 30 mile round trip and about $ 5 bucks in gas.
By the way this autozone was in marion Ohio. Note; not all autozones have the same prices, a vw diesel battery was $20 cheeper in marion ohio az, than the az in delaware, Ohio. Looks like autozone is not a company you can trust. Shop around people.
I was in Autozone today after some parts and couldn’t believe the language coming out of all the employees mouths. It was really wild it didn’t matter who was standing there, they just kept using foul and curse words like nobody was around. I can’t believe a company like autozone and management would allow this kind of stuff to go on constantly. You’d like that they would show some customer respect, then again I think that kind of customer service is dead today. So instead of praise they will get my complaints here and elsewhere, plus get this autzone, I won’t go back again. Sincerely a pissed consumer from the Cheyenne, Oklahoma Autozone.
Today i went to auto zone on Silverado Ranch in Las Vegas, Nv. I went through the line with a product. I was not waited on in order of arrival in line. I was told there are two lines. No one was at the cashier’s counter. Two people walked up and were waited on first. The problem is this: The last time i was there I went to the counter with a product and was told to get back in line. A line I already went through with no one there to help me. So, I was told two different things on two occasions. I left the product and left auto zone. I will not be back. I was spending over $100 per week between personal and limousine service parts at auto zone. Bob Leger would never run a store like this.
Went to Pickens sc auto zone to get windshield wipers the older man came out and was rud looked at my van which is a 1999 Chevy astro and said I needed to update to a better car. I didn't think it mattered what your car or how old it was mattered.he was rid put a rain jacket on so I couldn't see his name.
This is what I wrote on Yelp:
I bought a battery from Autozone on Federal road. I assume she was the manager that told me they do not take brand new, never used, never connected, not a scratch on it, returned batteries bought at the same store with receipt "because they can't resale them". I did not argue with her and I knew she was lying. I went to another Autozone and they took the battery and refunded my 200 bucks without question.
DO NOT DO BUSINESS WITH THE AUTOZONE 1210 Federal Road Houston Tx 77015
She straight out lied to me which means you can't trust that Autozone with anything.
I went to Auto Zone at 50-700 Harrison, Coachella, CA on Friday, March 30th 2019 to purchase a new battery. The cashier brought the new battery out and installed it into my 2016 Honda Civic. I went to turn my car on and it did not start. All panel and outside lights were working but the car was not starting. My car had no problems other than it needed to be jumped to get started. After about 30 minutes, the manager comes to tell me that I need to tow my car to the dealership because Auto Zone is not a shop! Auto Zone installed my battery and all of a sudden my car doesn’t start and they want no responsibility for it. My 8 year old son and I were stuck in the parking lot for 2 hours with all workers inside carrying on about their business. I had to pay out of picked to tow my car. If auto zone is not a shop then why are they installing batteries? Very unprofessional to leave when they couldn’t figure out what they did wrong!
Last summer, I took my car to the local Auto Zone because I needed a new battery. I own a 2014 Mazda 6 with about 70,000 miles. The offered to put the new battery on for me. As soon as the young guy did it, my car began to spark and alarms and lights on my car began to flash like crazy. Wondering what was going on, another employee came out and said, "Man, you hooked her battery up backwards." The other young guy proceeded to hook it up and guess what?....sparks began to fly and lights and alarms started flashing like crazy. Why? because you guessed he hooked it up backwards also. At this point, my car would not start or do anything. They called the manager at his house and he came and looked at the car. Now that I have been sitting in the parking lot for 2 hours, they determined that my car was going to have to be towed to the Mazda dealer or something because it was totally messed up. Auto Zone kept my car for 3 days to fix the problem. When I got my car back, it never acted right and within a few weeks started making an awful noise. I took it to the mechanic and he had 3 other mechanics look at it and they even called Mazda because I told them it all started as a result of the Auto Zone hooking the battery up backwards. All the mechanics and even the Mazda dealership came to realize that because of what happened and them having to change all kinds of fuses and things when the employee did that to my car, that I was going to have to have a NEW TRANSMISSION. The mechanic spoke with Auto Zone and they denied it being their fault. Even Mazda said that it sounded like it had messed up the main fuse which resulted in our having to have a new transmission. Now 2 months later, my car has quit running right again and they are trying to determine what is going on. All of them are pointing this back to Auto Zone in Selmer, TN. Auto Zone is still denying all of this being their fault. My car is 5 YEARS OLD and has not run properly after putting LOTS of money in it DUE to the INCIDENT at Auto Zone. Auto Zone is responsible for this and we feel like Auto Zone is responsible and owes us a new car because of their employees not knowing how to do their job properly.
The store is supposed to open @ 7:30. I look up the times on line before coming at 8:03am. The doors were locked. I called the number and I where are you located. Just to make sure I got the right one. The manager gave the location. I informed her I’m in the parking lot and what time will you be open. She ask me why you called you see we’re not open. I tried to spoke and she cut me off saying”we will be open in thirty minutes and hung up. So rude, I just went to Oreilys.
I went to purchase a rear wiper for my Rav 4 . the attendant said we don't change them .You advertise the service for wiper change is free so why don't they change them . The store was in Hamilton Township N.J at the White Horse Circle . 3150 S Broad Street. Thanks Christine Herceg
Arturo cerros neglet to help me and was rude. Had 7 ppl behind me and he help them. Even the ppl said i was there 1st he said not to worry.. I had to go to orileyies for my parts. Here in Stephenville tx.
I was just in your store in Marshfield MO and needed to buy a oil filter for my car (ph3600) which I found at Walmart for $3.88 and I asked for a price match so the manger came out and did it but she was rude about and said " I will not allow any more price matching from Walmart this is the last time just because they are cheaper" I have been a loyal AutoZone shopper for almost 40 years and I am tired of this stores rude employees every since Beverly got transferred to the hub there are only a handful of employees that are good the Best one name is Byron he knows what he is talking about
119 N Power Rd, Mesa, AZ 85205
well first of all you cannot kick people out of line that are standing there waiting to pay .
while the guy is getting your part and
this child with a goatee in this store comes up tells me .
I got to move out of the way.
cuz he's got to help his customer.
cuz he's too stupid to help the other customer.
The lady had to go fix his problem on his register.
he clears the register of all my stuff.
Yeah Fuck that.!
That kid needs to lose his job.
I've spent over 20 to $30,000 at AutoZone restoring vehicles.
I will never spend another penny in this store or any AutoZone anywhere.
I sent this complaint last month to BBB. THe BBB closed the complaint since there was no response.I am a 100% severely combat disabled veteran. I need to make sure that my vehicles are operable in case of an emergency. I have been an AutoZone customer for about over two decades and so far the service has been outstanding. However, on 4 October 2018, I bought two batteries which one was for my 2005 Mustang. Recently during the past month, my car would not start and I jumped started my Mustang and the battery worked. This week my car would not start at all including a jump start. On 25 Feb 2019, I took the battery to AutoZone and the customer service representative checked the battery. He stated that he can charge the battery. I told him that is not acceptable because it appears the battery is defective if this type of situation occurs. I cannot afford to have an unreliable battery. As a result, I had to pay for a new battery. The representative without explanation stated that I had to buy a new one. This is unacceptable. I had no choice but to purchase the new battery without considering the 36-month free replacement prorated.
Desired Settlement: Billing Adjustment
I want the adjustment to the new car battery that I purchased prorated based upon the 36-month free replacement guarantee. I purchased the battery as shown below (Store # 07326): 10/04/18 12:45 REG 04 TRN# 3993 Jacob M, Cost ~$152.63 02/25/19 12:21 REG 03 TRN# 5291 Jacob M, Cost ~$152.63
I'm the Service Director at a Toyota dealership, a few blocks from the Auto Zone on Route 12 in Volo.
We purchased $500.00 worth of parts last night. This is, what we thought might be a start of Non-Toyota parts to be purchased as your company has solicited us. We've worked with the local NAPA dealer for years, but lately wanted to branch out.
The person was rude on the phone with a curt demeanor. When one of our employees arrived to pick up the parts he felt interrogated by questions and was solicited to work for your company. I was quite surprised as we are not a competitor of this establishment nor have any knowledge of previous confrontations .
Your employee's name was Jaimie Q. (not sure of the full last name) but he did identify himself as the manager).
I wanted to reach out directly as we both know how damaging social media i.e., Google Reviews, etc.. might be. And I certainly don't want to tarnish a neighbor's reputation. However I felt this should be presented to someone. I haven't contacted the Auto Zone Store I'm referring to as I feel my concern may fall on deaf ears, if this person does manage this facility.
Thank you for your time.
Went to ask for help on purchasing oil for my car the employee (a younger guy who was in a personal conversation with another employee) came over and ask “what I needed” I explained Oil for my car his reply “I don’t know what kind of car you have or what oil your car takes you’ll have to look that up” I then said can you help me look this information up & told him type car I had he replied “no I can’t you’ll have to do that” I walked outside tried googling what type oil I needed and found several. I went back in & ask if he could advise which would be best again he said “no I don’t know what you’d want” I said just enough till I can get somewhere to change my oil I’m from out of town he said “No I don’t know what youd want” I then said can you tell me where the closest place is where I can get my oil changed “he said (in a very rude & dismissive manner) there several down the road” I asked if this is how they always helped customers b/c it is a auto supply retailer and I thought he would be able to advise me on just a quart of oil- he seemed extremely bothered to have to stop his personal conversation to help his tone was very rude- I don’t see how you can do business with staff this rude and unhelpful! This was autozone cartersville GA Joe Frank Harris pkwy
On Friday march 15 I stopped at the AUTOZONE store at 1242 capital drive Pewaukee WI ,store #4338 on bought a dome light bulb at 705 pm. I installed the bulb and realized it blew a fuse and my car wouldn't shift out of park after looking thru the owners manual it didn't give the exact fuse to replace so at 738 pm I decided to buy some fuses to hopefully fix the problem. As I was checking I mentioned that my car wouldn't shift out of park,his comment was sounds like a fun project, I stated yes, considering I was parked in front of their building stranded at the moment, not once did they offer to help as I was trying to figure out what fuse it was. I saw them starting to get ready to lock up the building at this time it was 800 pm, they shut off the lights locked the door and left. WOW what customer you have at that store. I did get my car going with GOOGLES HELP, I will NOT go to that AUTOZONE AGAIN!!!!! I have bought numerous parts thru AUTOZONE in the last several years but now thinking else where, maybe ROCKAUTO!!!!!! Sincerely, A VERY DISGRUNTLED CUSTOMER
I went to the Autozone in Pittsburg Kansas 66762 looking for a gasket for my vehicle. I talked to a colored guy named "Eddie" he brought me 2 different gaskets of different sizes from the back for my vehicle. I asked him how I could be sure which one would work as my car only used 1 kind of gasket for the fix. He looked at me and rudely said he wasn't my mechanic and he was only there to sell parts! So I replied with so you only sell parts and are not there to be helpful to customers? His reply again was he wasn't my mechanic and he wasn't going to check anything to see if it would actually fit. I left the products I was going to buy on the counter and walked out...3 days later the manager a (women) calls my phone and wants to know about my complaint, but the thing is she was there when this all happened and at the time she said nothing or even tried to help as well. I left the Autozone and went to Oreillys instead where they actually helped me find out if the gasket would work and wanted my business!!!! I will never shop at autozone again with employees which are so rude!
was at your Shirley store on long island I own 4 repair shops your manager wouldn't let me pay cash on my commercial account because it was a sunday and she couldn't call my store to verify fucking bullshit so now advance auto will get all 4 of my shops business fuck you very much!!!!!!!
My husband called auto zone and asked a ? (The one on Murdock ave.)parkersburg Wv. And when conversation was done the Girl working their didn't hang phone up all the way. And we recorded her conversation with another employee.( Male) and they was making fun of my husband's questions. And saying bad stuff about his ?. My husband has a body shop and buys a lot of parts off your business, and we will never buy off ya'll again.. if that's the way you conduct business their. To have employees talk about customers that was very rude. And I will be posting on my social media page to let my customers know how business is being conducted their.
I initially had a superb experience at the store in Ontario, California. Sadly, it turned ugly, and I did not return for the remainder of the items I wished to purchase.
The salesperson Dan (not the manager named Dan) gave me superb service advising me about products and helping me get the best deal. I was truly impressed.
Sadly, when I asked for a recommendation for a mechanic, he advised me to go to someone who apparently was a good customer of the store and seemed to be a friend too. That would have been all good if Dan didn't emphasize that the guy was "white" and, seeing that I had no response to that, repeated, saying he was "white and middle class." Apparently, Dan doesn't like people of color or people he might not think are "middle class," whatever he means by that. I took it as meaning just like him. The only problem is that Dan is a store clerk. Last I checked, that's not a job that pays a livable wage. So, why does income matter to Dan when he's recommending a mechanic, one is apparently starting a new business and needing new customers. Dan also slightly changed his story about the mechanic when he realized that his testimonial was more about the guy giving Dan's girlfriend a break.
I resent Dan recommending someone on the basis of their being "white and middle class."
First, he's white and apparently thinks of himself as middle-class despite not having the income to support that designation. What's so great about someone who tries to steer business away from people who might need it more? What's so great about someone who tries to steer business away from some people based on the color of their skin? So, he's not making a good argument for going to his "white, middle class" mechanic friend.
Second, though I come across as white and middle class, I'm half Hispanic. He was standing there at length trying to convince me to go to a mechanic based on the fact that he's NOT Hispanic like my brilliant father who skipped multiple grades in school, majored in physics, and served his country (yeah, the U.S.) as a military technical contractor for decades.
One reason my father told me not to study Spanish was that he didn't want me to suffer from the type of discrimination that he'd suffered from at hands of "white, middle class" coworkers and members of the general public--people like Dan, who overtly urged me to go to a "white, middle class" mechanic who frankly hadn't earned a reputation yet over mechanics who were people of color and established with great reviews.
Dan didn't support AutoZone when he represented them as a racist and someone who discouraged business going to people who didn't yet have a degree of affluence that he oddly associated himself with, apparently. Shame on Dan! AutoZone shouldn't employ people like that.
No amount of customer service can make up for Dan dissing my father and the high percentage of mechanics in the Ontario area that were more experienced and had a proven record in the area for what I needed. Despite me wanting that deal for the other products, I couldn't put my wallet before my soul and buy them at AutoZone.
I bought the wrong product for my car as my mechanic explained to me and returned it within 3 days unopened wth the receipt. A young white cashier took it, open the top, shook it and weighed it in his hands. He then left to get another one of the same. I asked him Was there a problem. He said this is used. I reply it is not .., I never opened it or used it. I asked to speak to the manger who was standing at the next counter. The manage Walter blatantly said we don’t take those back anyway and it’s used. I was appalled and shocked at what i heard. He rudely said comeback tomorrow the manager will be in. I couldn’t believe my ears. I asked about the refund policy and he said we don’t returned items. He pointed to the door to where the policy was posted. I reply it’s wasnt opens or used and what proof and does he have a scale to weigh both because it felt like the same weight to me. They didn’t answer . The policy stated that there was a 45 day refund policy with conditions - all of which had nothing to do with my refund. After 30 mins of going back and forth and swearing in which the young fat manager cashier said he don’t believe in God, he finally asked me how much was it in which I said it’s on the review and I don’t know and don’t care because thats not why I returned it - he finally gave me the money and I also returned another item because at that point I wanted nothing to do with auto zone !
I did call the head manger Ivan Madrigal the next day and he said he would investigate and take action. He called me back and said he will provide training and offered me a discount. I told him I’m not stepping foot back in auto Zone and wouldn’t recommend anyone to buy from them esp after the way I was humiliated and treated. Their actions and rude customer service is inexcusable as it’s a priority part of the job ! They should have know better esp Walter! I have children older than them and I have grand children. No one deserves to be treated like this. I am going to file a further complaint to the head office.
Have been going to location for a long time and I spend lots of $ there. They wouldn't swap my warranty on a tie rod end because they said it was returned already. They pulled up my file and I showed them all of the parts I purchased on that date. I also showed the duralast part in my hand. How could it have been returned when I'm holding it?? You have recently changed management in the store and the manager blew it off and stuck the red shirt with the problem. This isn't the first time I've had a problem with warranty exchange. But at least the previous management would work it out.
I was shopping at the Pittsburg Kansas Autozone and literally had to hunt someone down for help.. I was not even greeted upon entering the store..After finding someone to help me they were very rude and unhelpful so instead of buying anything I just left instead....I will never shop there again and will tell all my friends of the poor service I received! I ended up going to Oreilly's to get what I needed and the people there know about customer service and were very helpful.
I have been going to Autozone for years and love the staff but one individual in particular Sarah who works in the malden and sommerville mass outlets, never honors the lifetime warranty parts i return. Sarah has a ruined quiet a few days on me being too lazy to search the computer or making me wait 30 mins while she has personal phone calls before searching the computer then telling me she can't find the item while its in front of her. I am active military and have been stranded a few days getting to work because Sarah chooses to not honor lifetime warranty or is too lazy to look or maybe its because i am military i don't know. Today i will file a complaint with the regional manager of autozone and i will also contact veterans affairs to report my encounters as is what i believe to be military personnel discrimination judging by the disgusted look i get when presenting my military id for discount and in general my encounters with Sarah.
I recieved the wrong parts after giving all the right information about my vehicle. When I came in to switch out the parts they had to order them. The manager Anthony told me he was going to swap out the parts. I came in to swap them the customer service was awful and they didn't explain there policies and refused to swap out the parts without charging me for them
Great service . Store # 233 in Johnson city Tennessee. Staff went above and beyond the call of duty in service . I keep the store phone numbers in my cell phone. Louise and Zac did a great job......
Will go back to store.
All these complaints just go in the trash.get together people in your area and go class action lawsuit and get results. Otherwise you will be ignored because autozone execs don’t care so take their money !!
The worst and the dumbest people ever they could not even help with a boost when I was in the parking lot they were rude and had no knowledge about anything
This has been the 4th complaint i have made. I have called to leave a message with on duty managers, called and left my number at the main office at Lee Trevino in El Paso Tx. and talked to man named Albert, Martin and and a Jose and still go in and the same employee is there with the same SHIT ATTITUDE!!! I go in the Autozone i say 5 times is a month and when i need help i go to a girl in an grey shit named Audellia.. I hope it is spelled right but any how every time i go in she tells me " SHE CAN NOT HELP BECAUSE SHE DOESN'T WORK UP FRONT." Every time i have gone she just stands behind a counter looking at a computer or on the phone giggling.. When she does help she gives a dame attitude and said another employee up front can help you!!!!! I notice she is a MANAGER!!!! REALLY!!!! She has no manager material and why work somewhere you dont want to.. She is the type of person who only wants a paycheck and not "WORK FOR IT!!!" I live 15 minutes away and this is close to me but why should i travel way up Montana to waste my gas that "I WORK hard for... I have a family and what if this "MANAGER decides to give me a wrong part and guess what my car breaks down, it get worse, or i have my kids in the car and something worse happens ALL because this lazy ass girl dont want to help or doesn't care about her job...I hate the fact that all the messages and calling NO ONE SEEMS to hear the complaints!!! So Many people say they will handle it and it seems its a laugh in my face.. Same female drives a white truck " ON HER PHONE" and there are people like me and others who can get hurt because of her negligence!! I work so its hard to call while at work and just called today and manager is off!!!
The parts person coughed in my face several times, I finally backed away. I tried to replace a battery he had to get help to determine which battery I needed. He tried hard to sell me a bigger batttery that would have fit the space. He then tried to sell me felt washers and lube, I said know and he said it would voice the warrante. He was arguemenitive, I told him all I want is a battery. He said all he was waiting for is how I was paying, I had been holding my Discover card the whole time. I finally decided to cancel the sale. I own a farm and 22 vehicles,I will not be back.
There is a dark skinned female African American sales clerk who is always rude. I witnessed her engage in a full disrespectful argument with a customer two weeks ago. I am afican American also. Today I went into the store to have someone put in a headlight for me and she told me after two o’clock, because no one was there.I had called earlier and a gentlemen told me yes he could do it now. She yelled to the gentlemen worker to see if I had called and he said yes. She then rudely turned to me and said go pop your hood. Her disposition is always nasty and disrespectful. Very poor customer service! All the time!
Called ask about starter ,brought old one with to store ,ask if it could be checked ,cashier tells me no ,sells me new one 200$ get home find out its not starter ,called the store ,manager tells me my old starter has been shipped out and some of the employees don't know how to use equipment to check starter, "I don't know what to tell you,goodluck"
I sent my daughter who is 22 years old to Autozone for a car battery for her car in bayville NJ.
Jessica was the person who installed the battery. When doing so, she hit the neck of the radiator that
attaches the hose and broke it. I have trying to call the bayville store and finally got a hold of Scott.
After telling him what happened, he said is was no way she could of done this due to where the battery location was.
I told him he was wrong and I have a letter from toyota stating different. I agree after looking at it.
I do not believe this happened going to the store after I checked the battery.
Toyota wrote me a letter to the fact and the toyota service manager told us exactly what happened to cause this.
I personally always by my parts in the autozone in clifton nj where I live an always have great customer service.
This customer service needs to be taught to this manager Scott of the Bayville office.
Toyota took pictures of the area that was damaged. I am getting an expensive bill do to this and expect
autozone to live up to there reputation for service. I need to speak to someone asap so I can straighten this matter out please.
You can contact the service center at toyota of Toms River, nj if you need more clarity.
Robert Tropiano 732-684-0345
Dumbest peaplei have ever had to deal with sells me parts that are not for my car tells I'm wrong but wasn't u will never see me or anyone I know in your store again
Need to fix truck but system is down at 08302 store need to return part it has been down since yesterday NOT A HAPPY COSTUMER
I visited this Auto Zone on 12/30/18 at 11:11 am in Levittown, NY and the woman in this video, claiming to be the Manager without being asked, was behaving very unlady like with me as well as yelling, raising her voice and rufusing to sell me a product! This was a terrible experience as I came here to get a part that wasn’t available in your Auto Zone in Bethpage. Terrible service and a terrible woman !! I wish her better days.
I went into your location and was trying to purchase some car cleaning products stood in line for at least 10 minutes finally I said is anyone working this register and the guy snapped at me and said I will be helped once the gentleman was off the phone but before he was off the phone he was simply stocking ignoring everything around him and I told that to the guy and he got all Snappy and I don't need that salt because of that I will never go to AutoZone again I'll just go to O'Reilly it was a store on about Airport and Colfax in Aurora Colorado the time was about 10 it was a Spanish gentleman older man of the counter because of that you lost a customer hope you're happy
i was in the auto zone on 19th ave and Osborn in phoenix ,AZ yesterday Dec 27 2018 at around 130 pm this asst manager Luis NOVA always give
me a hard time he act like don't like to service black people i walk in the store i ask him a simple question he act like he don't here me talking or he don't give a dam attitude! then he give a fucked up answer. i am 45 years bus and truck mechanic and i worked for county on the 27th of Dec i ask him a small question he had bad attitude so i ask him in a funny matter why you always give me a hard time he said fuck! me and walking a way from the register and told another co worker . i think it was the store Manager that he's is not going to serving me and went to the back of the store . 602 -295 2772 i need to here from some body asap maybe a District Manager or the CEO ( he need to fired) he has a lot hate for other Racist. he should'n be dealing public p.s call me Henry 602- 295 2772
I went to AutoZone in Stafford Texas on 12/26/18 to purchase a taillight bulb. I did call the store before heading out and ask could they put the bulb in for me and explain I am a single female and has no clue. The receiver of the call said yes if they were not busy. I got to store and a young man help me find the bulb. He ask me to pull the car up to the front due to the rain. He attempted but was not sure how to do it. I even got the manual out to attempt to help him with the instructions. He went inside and got the manager of the store. He came out and I ask do you want me to back the car in the opening since I was aware of the rain. His statement was "well I am not going to get wet". He went on to say "I told him to just tell you he can't do it" very rudely. The manager look at the light and said "you have to take off the entire assembly of the lights to do this". I figure he did not want to attempt because he already stated" I am not going to get wet". The next day I took the bulb I purchase at your store to O'Reilly and Louis was very helpful. He took off the little trap door and took out the bulb and replaced it with your bulb that I purchased from AutoZone without giving me any problems. Apparently your manager does not have knowledge of this and does not know how to talk to people professional. His customer service experience is awful. I am in management and I do know how to be professional even if I can't help someone. I can be reach at 281-748-8524 should anyone cares to speak with me. Thanks
Ok. So let's just start by saying i nor anybody that i know will ever shop at any of your stores again. And i do mean never... on 12/21 i observed the most poor service from any company i have seen in my life!!!! The were 3 men in the store and a disabled msn walking on a cane asked for help to pour antifreeze in his car and they told him they don't do that so u mean to tell me you can change a battery or change wiper blades but not put antifreeze in a car? So i told the gentleman that if he goes somewhere else to buy the antifreeze i would go there with him and do it myself i just didn't want him to buy anything from there so he left and i put my 300 dollars worth of stuff back and also there were 3 other people in line who also left the store because of this. The store is in lithia springs ga. 840 Thornton rd and if i was you i would check the schedule see who thoes 3 men were and discipline them as they are costing your company money!!!! Just pain lazy... my name is bobby spears firstname.lastname@example.org 404-707-4735
Store # 3287, spoke with store Manager Heather,
Purchased Duralast Gold ront/Rear brake pads for my 2005 Saab 9-5 and was told at the time there is a "Lifetime" warranty for this product. This was explained to mean that once the pads wore out I could return them for a replacement in kind for as long as I owned the vehicle. This warranty was honored several times over the years until last evening (12/17/18).
On arrival at the store with old pads in hand, the store manager (Heather) refused to replace the pads. Her reasoning was that the pads had experienced normal wear (never looked in the box at the pads condition nor at my account - (856) 589-3122 & (302) 452-9833) and was not covered under the warranty. Moreover, she stated that Autozone never had a "Lifetime" warranty on pads and would never have nor should have replaced worn pads in the past. I reminded Heather that I've been dealing with this store for 20+ years and she herself had replaced these pads in the past without argument. She denied any such exchange.
In order to circumvent the stonewalling, I still needed Front brakes (was returning Rear pads at the time) and requested a price for purchase. Heather stated that the Front brake pads were no longer available in the system. What was available for my vehicle would need to be ordered and I would have to pay in advance...PAY IN ADVANCE. No other Autozone store has demanded I pay in advance for an item that should have been in stock to begin with. A bigger problem for me was the waste of my time standing at an Autozone counter with nothing to show other than a vehicle stuck on a jack waiting on brake parts.
Overall, I'm extremely discouraged with both the attitude and demeanor of your store manager. A bad employee is a reflection of a bad manager. Seems Autozone may have a bigger problem at this location than just one unhappy customer. Heather appears to have forgotten that Autozone's bread & butter are the DIY'rs like myself with early model vehicles. Suggest a re-education is in order.
What kind of people do you hire to be a manager? Big chain corporate companies hire stupid people to run their business n all they end up with is huge turnovers. Figure it out, u get good people that are ready to represent ur company, but don't see it because u hire incompetent people to run your stores. Maybe you should look at some of the employees that are willing to do the job!!!! Just saying, look closer at them, not the ones u think are educated to do it. Educated people think they've earned it, but they're just looking for comfort in a position they don't understand.
the very poor service at two #2 of the AUTO ZONE STORES on EAST ' WASHINGTON,STREET.INDIANAPOLIS,INDIANA,46204. I .RONALD L,ROBERTSON, has been a customer at AUTO ZONE for over FIFTEEN #15 PLUS YEAR'S ....when theirs a problem with ''WARANTY '' the employee's and management wont correct the problem, LIKE WISE - my phone number is 317-999-0025 . the store I' bought two #2 ROTORS under have my number listed as 317-999-0024 also I' bought two # calibers - both items have a ''LIFE TIME WARANTY'' along with IGNITION COIL ,PLUGS,WIRES, NOT once do they ever give me my AUTO ZONE POINT'S because its going under another number 317-999-0024 - my number 317-999-0025...I'M HIGHLY REQUESTING THAT AUTO ZONE ACKNOWLEDGE - WARANTY FOR ROTORS AND CALIBERS UNDER 317-999-0025 RONALD L,ROBERTSON 501 NORTH EAST STREET'APT #APT 509 INDIANAPOLIS,INDIANA,46204.
9/27/18 we purchased wiper blades from store 6071 Richfield NC receipt 009918. A store employee damaged our windshield during install. Manager Matt 704-463-9920 & District Maager Marco Criss 336-240-1547 asked us to get a Safelite quote 9/28/18 $299.99 P&L mobile service $34.98 total $334.98. They stated we would be paid for the damage. We have received no $. Address 21579 Hackney Circle Lincoln DE 19960. Phone 302-430-7682
My wife started working at AutoZone about 6 months ago now. A month working there and my wife ends up having an affair with one of your managers named Trevis. I know this is a personal problem but I have the text messages saved between the manager and my wife that explain how they "flirt" at work and how it escelated into an affair. I plan on using the evidence as proof of adultery in court. I am very dissapointed in the lack of professionalism at the Arsenal St AutoZone in Watertown, NY. Does AutoZone have any rules or regulations against a manager sleeping with a new employee?
I drained my radiator into a 5 gal container, that I bought from autozone, took the antifreeze to the store and they refused to take it, stating that they have no facilities. I bought the antifreeze there and I needed to drain my container to allow me to drain my oil. I always bring my oil and antifreeze here. this store is located AutoZone - 3545 E Main St, Farmington, NM. I do not know what to do now. 505-326-3348.
At the Belmont, Ms store. Employee Nicole got my phone number out of system and sends me texts all hours of the day and night. She also has offered several times but has also done different things like not putting something in system so I can come back with it and get core charge back or refund on old part, so it will actually be free. And fulgar language loudly in store.
your commercial managers are drug dealers there all ways high and smell like pot the hole town knows it looks good for auto zone you need to think about drug tests for all who work in the tiffin ohio store not a joke sell drugs in parking lot next stop for me is tiffin police department .sick of seeing this crap in our town a surprise drug test would do the trick I hope you care enough to do what you need to do for are small town thanks.
I don't like you people calling me a liar I recorded all my calls I ask for an American and you hung up on me 3 times I want a good battery you sold me junk you sold me a December battery when the sticker I obviously said to that's February cost to Executive offices do no good you get these Mexicans who can't even talk Guatemala wherever don't know don't care I recorded all my calls I'm going to spread the word about AutoZone.. and the girl in Columbia your regional office said that the district manager would call me back in a few minutes that was a lie too I guess AutoZone that's all you know how to do is lie this is why you disconnect yourself from the Executive offices from the people you don't want to be called on it being a liar
I went into your store in 45th street and military trail in Riviera beach,Fl and I was treated differently by the salesclerk because I was not African American ,he assisted the customer right in front of me who was of his race and he was courteous and helpful to her because he went outside to assist her and I waited patiently for his assistance ,when he came back he acted differently and was trying to get me out of the store without helping me.This is not the first time I had this problem in an Autozone I previously went to the store in Atlantic avenue and Military trail in Delray beach FL. and the manager of that store was so rude and ignorant but when he was helping his latin customers who were same as him he was friendly.I believe you have to teach all your workers on customer service towards all races and ethnic backgrounds because we are supporting you just like everyone else.I will start looking elsewhere for my parts and you need to do better with your store managers.
I needed to return a part that was never used on the vehicle beacause the wrong part was ordered from the damn getgo.Is a 45 dollar part needing money back it's been sitting in house for month because I took vehicle to have right part installed professionally so the receipt has been long gone .The store in Boiling Springs SC I've done buisness with plenty really stinks for not taking it back when they ordered it wrong to begin with and should have record of it if you ask me .Don't expect me to do any more buisnesd there or Auto Zone period anywhere. I'll be sure to let everyone know what kind of poorly run company this is
Bought a fan assembly for a car , had it on 2 months and it fell apart as she was driving home. had to have it towed home. When we check it out it blew the heads, its been 12 weeks plus since they said they would put in a claim and still nothing. I'm very dissatisfied with this company, their just a consignment shop..... that don't stand behind what they sell.
My husband went to buy a new battery for his car. They tried to get him to buy new battery terminal wires while he was there. Then they told him they couldn't sell him battery terminal wires because his were a dealer part. Then they broke his battery terminal wires during their free installation. Then they told him it was not their fault that they broke it because the part was in to bad a shape to begin with and somehow suddenly they found battery terminal wires for his car and demanded he purchase or told him he couldn't drive his car home.
This is total BS these are not certified auto mechanics who get to decide a part is in to poor a shape to use. Also if it was in that bad if shape they should have referred him to a mechanic in the first place and not tried to do it themselves. Furthermore why were we forced to pay for a part they broke?
We have attempted several times to speak to someone at corporate office and have been transferred to endless extensions left on hold and even hung up on.
This is no way to do business and I feel that I am entitled to my money back.
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