AOL Complaints Continued... (Page 3)229+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364
Used AOL mail for 20 years. I have a personal account and bc of recent lay off created a professional email account for linkedin and on my resume submittals. As of yesterday I am not able to access the professional account and when I call both the tech #s I am stuck in a loop to provide my phone # which I would not include in my profile. Tried everything to get to a live person w no success. I emailed my complaint to AOL via my personal email account. that was over 24 hours ago and still no response. I am in the middle of setting up interviews etc and now this??? Really AOL?
My e-mail address was shut down by AOL.com and will not let me retrieve my e-mails and contact list. I had to create a new e-mail address but cannot retrieve my contact data base to tell my customers of my new address. My business has come to a stand still and my customers are not able to contact me.
I have been customer of AOL for 20 years
there email is getting worse and worse.
When I send out group mailings to my customers i am continually challenged.
I called years ago and go set up to do large group mailing
I recently had my email blocked and had to fill out these forms out to send group mailing and then sent a form letter saying my request is denied.
All my friends have moved to Gmail I guess aol is trying to force people to Gmail.
I asked for personal help or a phone call and just get form letters.
The customer service department has been so bad. Obviously I will be leaving Aol like my friends
My account has been hacked. called the 18773382158 # i was told i would b able to access my account right after the phone call.. have not been able to!!! called a 18002341696# had a very rude man with me told me i could not speak to a supperviser. I want to b able to access my email have had it for a long time i have no money to give you.
I have noticed lately that when you scroll down to see or make a comment about a story, I often sates that the site can not be found, try again. Why is this happening so frequently of late. Can you please repair or change something so that this does not happen?
I have had no phoneline connection since 3rd may, i have made calls to aol but have limited use on my mobile when calling so resulting in connection being lost half way through calls to aol, i have asked for an engineer to be sent out to rectify the problem, i was told the troubleshooting process has to be followed before they can do this but i cnstantly lose connection through my mobile half way through the call when doiing the line test and no aol colleague has bothered to call me back to finish the call, there has been many line tests done and still nothing, i am in urgent need of my phoneline to be fixed or the problem sorted as i work from home and cant work without a landline, please give this matter your urgent attention.
As of yesterday, emails I have sent to friends and family with a hotmail have been rejected. The message said to contact my Internet server…said something about being on a blocked list. Code was 550 SC-001 (SNTO-MCINTYRE-F31). I am unable to communicate with my granddaughter now. Please advise. I have been with aol since 1995.
Dear AOL. Can you please help me as I am now getting very frustrated, For sometime now I have been getting a regular amount of spam mail, but what is most annoying and really should not be happening if AOL was monitoring this as they are supposed to be doing. And please don’t tell me to go into my settings and block the post so as not to receive it. Because It should not be reaching me to start with as its not addressed to me correctly.
So can you please tell me what the hell is going on, Its not as though we don’t have enough to worry about with phishing and scams. So can you please get your act together and make sure I stop receiving male that’s not addressed to me and make sure my spam is correctly monitored.
We have been AOL cutomers for 20 years. Now we have a problem not of our making and we cannot talk to a tech without a service contract. It does not seem right and is poor customer relations. I cannot e-mail people I have been e-mailing for years during the last few weeks. I have been blocked from these specific addresses. There may be more. There are other comcast customers that I can e-mail. It makes no sense. I can e-mail using gmail and comcast.net accounts.
I talked to several technical people at Comcast about the problem and the final result was that they said it is an AOL problem. When I called AOL tech support I was told that I needed to agree to a service contract (which I did not want) before they would even talk to me. I said OK and I was told to change my password. I did, but it made no difference. Is the solution to either pay for something I do not want or is it to forget AOL.
When I try to log on using my screen name it shuts AOL down. Also when I sign on with my wife’s account I can surf normally. but when I try to change to my account it shuts down. This has been going on for months now. By the way it will sometime flip and I can sign on an my wife can’t. This is ridiculous… fix it or I’m leaving.
In short, my father passed away about a year ago and with him went the passwords for some of his email accounts, one of which was set up for my now 81-year-old mother.
It seems that my mother can not remember the password. No problem, says AOl, just fax us a copy of your husband’s death certificate and a document showing that you are teh next of kin/beneficiary and we will provide you with the password. Ooops, sorry, we need more information before we can do that: We need the address on the billing statement (there is no bill, it’s a free account).
My father had several addresses for his business over the years since he opened up his/my mother’s AOL account. Which one was it? Or was it their home address? I gave the AOL reps all of the possible addresses …. and they would neither confirm nor deny any of them. They also said that my mother had to provide a utitlity bill for the address …. which is fine, except we don’t know, and they won’t tell us which one it is.
My mother can’t sleep at at night because of this. I don’t what kind of emails she typically gets but this 81-year-old grandmother believes that in the time that she has not been able to access her AOl account she has been missing something vital.
I understand security…..but this lack of common-sense humanity is truly ridiculous. I too have an AOL account. So does my wife. So do my kids. Not anymore, hello GMail/Ymail/Hotmail, etc. AOL should be ashamed of themselves.
AOL Customer Service: AOL is my home page and I use it to bring me up to date on world events. More often than not, your video updates are preceded by commercials which are 30+ seconds in duration. If I am confronted with a commercial that I am unable to circumvent (read: avoid) within the first 10 seconds, I will abort the connection and go elsewhere for my updates.
I am actually thinking of publicizing my frustration with AOL on internet open forums to get support from others to show how annoying and non productive your adds are when people turn them off in utter frustration and never get to the news update.
I realize how important ads are to your revenue stream, but please give us an out. Lots of sites do. I remain…..
I have been called many times by AOL in the last month saying I owe them money. I was using dial up and then went to broadband so now I do not need that service. I never used your Norton virus because it slowed my computer down and I had to delete it.
Your service is free for those who have broadband. You need to have your people stop harassing me or I will get my lawyer involved. I have been writing down the date, time and persons name that have been calling me. I tell them each time I do not need the paid service any longer, but they keep phoning me back. This needs to stop.
If I get one more phone call I will be writing you a letter to stop the harassment and if it is not stooped I will contact an attorney to deal with it.
I have been receiving emails from these people and i dont know them and i dont know how or where they are getting my email address from the only other site i use is ebay and yahoo email. I added them to spam block list but i get them from other people after that. What can i do to stop these emails? Here are the email addresses.
I have tried to access AOL service for several days. The application ceases after entering zip code. My computer no longer furnishes the “new mail” sound when in use.
When composing or forwarding email I would previously type in letter identifying recipient and a small window would appear showing full email address to be inserted with a mere click. This no longer occurs.
When composing or forwarding email the bar above message shows only type variety and size, NOT “bold”,
“underline”, “italics”, etc. Previously I could send photos, but to no avail now.
So I mail the 2nd letter (another $20.00) I could have sent it regular mail but all my banking, ect are emailed to my AOL account. Guess that does me no good now. What a joke that someone can delete your account of oveer 10 years, I mean if you were sending out spam, ect wouldnt you have been doing it the 1st part of the 7 years. But yet there is no number to contact them directly. There is importanty information in my emails such as bank statments, ect that now I can not get to.
I couldn’t get into my AOL over the weekend. Tne message was that thre was “Unusual activity”, so the account was blocked. When I called AOL today they couldn’t find my account, even though I and only I have had the account for around 29 years. long and short of it: I can no longer access my AOL, can’t get to m y address book, find out what billsa re pending for me to pay, can’t import anything from AOL to my gmail account. In short, they have really ruined things for me.If you are reading this and are still on AHole El, get off while you can.
I am perhaps one of the oldest persons and freuent user to of the Author’s Chat room. My complaint concerns the ability and total disregard by some members to monopolize the space in that chat room for hours on end, thus making it impossible for others to visit, even for a few minutes. There should be some method to remove them from the room after they have been in it for over an hour of time, and not allow reentrance to that particular chat room untile at least two hours have passed. I PAY for aol, which many in that room do not, and I resent not being able to access that particular room for even a few minutes, except perhaps at 4 AM!!
I just found out that somehow I installed an AOL toolbar that circumvented my Firefox and IE. and every now and then when I would open my Firefox all my Tabs were removed. I had stuff I was working on that I didn’t bookmark. FOR CRYING OUT LOUD who the hell comes up with this stuff?. I found a program in Add/remove Aol UPDATER and I have been really paying attention to what I’ve installed recently and AOL was never among them. so this was hidden somewhere and I hope it doesn’t happen again.
I no longer have an AOL account, but e-mails under my old address are being sent out to my address book and causing friends to have a virus and their computers to crash. Even though I advised everyone not to open anything from my old address. The problem is that because I don’t have an AOL account anymore and it was a free account, I can’t seem to get hold of anyone to speak to at AOL, and register an official complaint. It’s a catch 22 situation.
I don’t log into AOL anymore, but it has been impossible to officially close my account.. what a nightmare!!! It’s very frustrating. Anyone have any other ideas? Thanks to all those who have given tips on how to close an AOL account. Very helpful. The prospect is daunting, but I will continue and hope for a positive result.
I understand that the Huffington Post is involved with AOL now, but I really don’t want to see advertising for Barack Obama’s re-election everyday on my emails! If I do I will cease my AOL account that I have had for years! I also don’t want these advertisements going with the emails I send out!!! What can I do to stop Barack Obama advertising on AOL emails ASAP? It’s only because it’s the Huffington Post supporting him…I don’t!
AIM is so stupid anymore! Every two minutes i’m getting i-ms from people i don’t even know saying sexual things and it gets so annoying! And if i don’t answer, they keep sending the messages over and over! AIM sucks now! They should really fix that, i’m sure i’m not the only one it happens to. I try to block the people on AOL IM, but new screen names just come up, with the same message! AOL Instant Messenger really Sucks Now!
This is about the 3rd or 4th time unknown persons have sent Canadian pharmacy solicitations (ie: Viagra, etc.) to my list of friends and business accounts using my AOL email address. Its quite embarrassing to have these emails come through my address. Have reported such problems to the AOL wizards before but apparantly AOL does not have the desire nor the ability to protect its customers. Next time I will be firing AOL and using gmail, Knology.net,, etc for my new provider. Nuffs Enough with these fake email spam being sent through my AOL account.
I received a letter of terms of service from AOL Aim regarding a message I supposedly sent to a contact of mine. I never sent the message and would not ever send a message like that. Someone- somehow has used my email address WEW17@aol.com to send a message. As a coincidence this particular address has been sending out messages to my contacts that I am not receiving any mail until after 12/10/2010. I have had contacts from many friends regarding this, and I would like both of these matters investigated at once. How does somebody use my email address to send these fake messages through AOL? It seems that they have hacked my instant messenger account.
I have been getting spam emails in my AOL email account for awhile now and am sick and tired of this stuff. Everyday my AOL inbox is filled with different scams and offers that I have to wade through to find what actually matters to me. Often these spam emails sound and appear like they are legit offers, I use multiple websites and want to stay current via mailing lists, but it almost isn’t worth it now with all the spam complaints! Here I have a couple of AOL addresses that I think have been hijacked by spammers. Most of them are trying to get you to send in personal information, and use really catchy subject lines so you will open them.
What email address can I use to report the problem? Looks easy enough, anybody else? Usually when I get spam I try to Google search part of the email, like an excerpt, so that I can see if anybody else has posted it somewhere. These scams are usually all different versions of the same fake scheme, they get lazy and just the same stuff over and over again. I wish that major internet email providers would allow better spam filters, or do a good job of reporting bad addresses hijacked by spammers.
Today, I have received call from business associates, customers, providers and other about an email I sent offering pharmaceutical products. Someone must have access my contact list, which I have erased and send mails to everyone. Very disappointing this could happened even for a large email provider like AOL. I have been a member for quite a while and have never ever had a situation like this before, and never expect this kind of thing to happen to me. Is there anything that could be done to prevent this from happening to me or another person in the future? AOL’s attention to this matter will be highly appreciated.
I have recently received an email via AOL from DFL International stating that they are about to deliver a parcel to me within the next 7 days. I knew that I hadn’t ordered anything but it was my birthday on the day I received it and I thought that one of my children had bought me something and it was being delivered. So I went ahead and opened the email to track it. Big mistake. As soon as I opened it I realized there was something very suspicious about it. I have now picked up a nasty virus which states on my opening screen that I am being hacked into. I am then converted to a site offering me an anti virus at a price. My complaint is surely AOL should be monitoring these scams after all we do pay you for a service!
aol posts a computer checkup free then 4.95 per month. this always comes on just after I lose the connect to aol. I have had att out numerous times and they say it is in aol software. It is odd that for 4.95 per month more you can fix the problem. I know that the problem is on your end, and that you want to charge for a problem that aol has created. Quit or you go to court…
I get daily emails that are unsolicited advertising i feel harassed. Please stop! these are some of the addresses. I don’t want anymore of these emails and have tried to opt out with AOL and unsubscribe to their list, still nothing works!
AOL has been sent repeated notices about an email address being used for a scam over a 3 month period. Complaints have been sent to abuse at aol and abuse at aim. Googling the subject shows 6, 400 results for the scam. Why would a company like AOL not terminate the account? If customers are complaining about something, isn’t it their job to take action to protect us? There are also many complaints and instances of virus problems being associated with opening these emails.
I totally dislike the (new) version layout of AOL I dislike clicking on every email I don't want to read! Why can't the program ask me to "click on those I wish to read"? Also now my prior Address Book, Family members, ect. are totally missing! This all happened about three weeks ago, as apparently the version was changed without my permission nor notification! As a " many years customer" I am very dissatisfied! Suddenly I could no longer connect to AOL, Century Link couldn't help me, get access, The next day there appeared a second and only AOL working Icon. I prefer the previous version and I want my address book back! I spend too much time canceling every email that I don't want to read!
Someone hacked my computer while I was using it and froze up everything. They were trying to get $150 out of me pretending to be from Microsoft Windows. I said I would not pay. There was a number that I called because I didn't think I had a choice since I was froze up. I hung up and then called AOL who told me I had been scammed but that I had to Subscribe to AOL Assist before they would fix it.That is costing me $19.99 for 10 months so I feel scammed again. I'm retired on a limited budget and don't really want this service. Said I couldn't cancel.
AOL ads are an absolute annoying condition. Every news item I am interested in makes me watch some ad or other. This is getting to such an annoyance that I may switch to another home page. Something else about AOL's Subject blocks, you use deceptive advertising when you show a persons face as a lead in to the article. But the article is about anything but that person. I have stopped watching them as they waste my time. Dumb advertising at the least.
AOL has become the worst email service in the country. My email crashes every time I to write an email. Switching to gmail immediately and will tell all my friends the same thing. Tim Armstrong and Verizon what have you done?
I have had an issue with AOL and several Facebook pages used by our club. The issue, I can't access the F/B pages. I get a "We encountered an error.....(Exception_Access_Violation)". I called the first time and was told AOL is having an issue and will be fixed soon. A couple weeks later, I call and the Tech guy goes on my computer and does a scan check. Turns out I had some issues and the tech suggested we purchase "System Mechanic". After all of this it did work again, but just for a couple days an I got the same message.
Called later and told AOL is still working on it. Called again, the tech goes through another scan and asks where System Mechanic came from. I told him that the AOL Tech installed it. He said that was a mistake and removed it telling me he would turn this over to Cisco for doing a "Repair". This costing about $430. I told him no. We have had AOL for many years and now I don't know who to trust. We have not had issues with AOL in the past with only minor issues but this is making me question staying with AOL. I would appreciate your thoughts!
AOL headlines reveal a strong bias against Hillary Clinton and for Donald Trump. Is their news journalism or a political agenda?
A few years back I complained that in order to make comments on new articles I needed to have a Facebook account. For about eight to ten months that requirement seemed to disappear. However, it has returned again and again, I want to know why you are denying me my rights to free speech? Being a paying member of AOL should be good enough to make comments. Huffington Post, out to make another dime, has continued to be the problem. I wonder what the ACLU will say.
I object to political advertising, especially ads promoting Donald Trump. appearing on my every check of email. The fact that AOL accepts ads from a mysogynistic, racist, homophobic probable child molester is in itself horrific, but I do not want to be exposed to such a monstrous man every time i check my mail! If this does not stop promptly, I will no longer use AOL as my mail source nor any longer visit the site.
I do not appreciate getting adult offers, even in the spam! These use various offensive terms for body parts, etc. etc. I have tried reporting them to email@example.com, with apparently no results. Are these people ever shut down? Also, we subscribe to a listserve, IN-bird: bird sightings around Indiana. Quite a few of these go in the spam; why is that? Not all do, however. Does the spam selector ever learn what individual AOL subscribers consider spam.
I have been a paying customer since 2000, sixteen years of loyalty and this is the first major complaint I have but it is a big one. My AOL account freezes and I can't close it, or correct it, Often I have to wait ten minutes before it acknowledges this fact and notifies me that AOL is not responding. Then it tells me Microsoft is checking for the problem, restarts and it freezes again.
I have called about this seven times---a tech takes over my screen does it thing, tells me it is okay. In a few hours back to square one, freeze up, I was getting a level two tech last three times and when I called the girl said I needed a level three and she was going to connect me. I hung up and contacted HP Smart Friend Service and he took over, did his thing and we both hoped for the best.
Three days later it happens again. The problem lies with your server and definitely with your techs. What do I have to do to get a person who is well qualified to get the job done right. This constant happening is frustrating this 85 year old lady who wants to do better things with my time than call AOL to fix my problem.
I can't open any of the items shown on your web page. All I get is "Whoops" and then an error page saying an error occured while trying to open a tab. I click on the refresh tabs link and still nothing happens. The upshot of all of this, is I can't use your service if you don't perform. If there is no resolution, I must terminate your "lack of service". No news, information, etc., just email. I have to go to msn or verixzon for the information I want.
Overall I really like AOL and have been a member since the 1990s. However something you have done recently drives me nuts. For some reason, now when I try to read one of your news stories, and I do not want to watch the video...as I scroll down the page reading a small irritating window opens and obstructs what I am trying to read. The window is so that I can see the stupid video as I read but I don't want to see the video...I am trying to read! What really makes my head explode is that there is absolutely no way to close the window. All you have to do to shut me up is put an x in the top right corner so I can close the dang window.
Also thank you for going easier on the Huffpo news. I don't mind different points of view but those guys are liberal idiots.
For the better part of a year I've dealt with constant disconnects and freezes but the most annoying is "AOL Not Responding." Its a rare event if I can log onto AOL without not responding and coming up not just once but five or six time in a row. Twice Ive paid service charges to insure that it wasn't Comcast's problem. This problem increased when I went to WiFi for connection since Broadband is no longer available. Is there a solution to this problem.
I would appreciate it if when reporting the news, you would be less biased on what you report. It is so annoying to read what you say about the candidates running for political office. When you are against a candidate, it is obvious by all the negative things you state about them. Just report the news and NOT your opinions. I enjoy AOL if it wasn't for your opinionated news reporting. I truly hope you will consider my criticism
AOL is so liberal and biased in its reporting and what they choose to report or not report, I can't hardly stand it anymore. You should at least be fair, but you are so one sided and its so obvious that people all over are noticing. I am sure you are losing customers because of it. I will be one of them soon.
This is a complaint regarding the newsfeeds when I access aol.com. You are showing the USA Olympic medal winners even though they won't be shown in prime time until that night. You have done this twice with the women's gymnastics. I type in aol.com to access my email and BOOM there it is - no spoiler alert, no warning, no nothing.
Don't you have people checking comments on line? Comments seem to be getting more abusive and vulgar. I flag this stuff, but it just keeps happening. Don't you ever ban abusers from posting?
What do you mean I am not allowed to change my payment method? AOL is not a binding service nor monopoly. They provide a service at my pleasure and my option. Recently you sent me an offer to provide two free months of service if I would continue my 20+ year service. I accepted and the billing department still charged my account. When I called the clerk said that it would be one month. Just because you purchase Yahoo, I can still fire you at the drop of a hat!
And by the way, the over the top support of Clinton and the Democratic party is insulting and so biased that it smells thru the TV set. Maybe the Clinton administration will give me free AOL service to go along with my Obama telephone, my free college education and free health care.
I am a long time customer. Your news is so very biased against the Republican party it is pathetic. I am in independent voter and want a service that is not bent on attempting to brainwash me. Surely you know this is your company policy!
After three and a half hours of distress today trying to get access to my account after your technical support division screwed up my account, I was distressed to come to my account this evening and see a big picture of Hillary Clinton. If you guys are going to advertise for her, I am leaving. I am a twenty year customer. I was forced to get an upgraded account today, to access your technical experts, to fix what you technical support division did. Now i come to my account and the huge picture of clinton is a slap in the face.
Today is the anniversary of my child's death. My only child for fifteen years. I don't need more trouble today. I hope you will respond. If you are a liberal organization backing HRC I want to know. I have many friends who are on Aol and are Trump supporters. I will share your response with them. It is one thing to take advertising. But to take advertising from a political candidate and run it on your opening page, knowing full well that many of your customers may be Republicans is not only irresponsible, but is unethical as well.
My complaint is about your biased news stories. I didn't realize AOL seems to be owned by Donald Trump. I watched the Dem Convention last night and the only comments I saw on here were all negative even though I heard some amazing speeches and I got to see all of "The Donald's" nasty tweets. Now that I now you are in bed with Mr. Trump, I will be looking for another vendor after many many years.
On your website I keep on getting a Skimlinks blank page with links to other pages when I try to look at different areas referenced on your start page. I don't know who Skimlinks is and it sounds like adware - I want nothing to do with Skimlinks, is this from AOL or am I being hacked? If it is from AOL how do I stop this?
When I click on to AOL news features, videos of your news items I can not see them. Only the adds appear and play but not the news feature I requested. I don't understand. I am sure it is not my computer. Everything works fine except AOL news videos. I know you have requested that I upgrade to windows ten, but I am 62 and don't want to upgrade. I like it the way it is. Please help me on this.
I have been unable to access my email on AOL ever since I tried to establish the 2 step authentication this past Sunday. I have already spoken with 4 individuals in an attempt to have someone disable the 2 step authentication feature but as of today, Wednesday evening, that still has not happened. You would think in this day and age that my request would be an easy one to fulfill and would be done in a timely manner but not so.
In addition, the reps I have spoken with have given me erroneous information. I was told by one rep that someone would call on both my cell and home number but when I placed another call to verify that I was indeed on the list to be assisted I was told AOL only had my cell number. I gave the next individual my home number yet when someone from corporate called, he only called my cell and when I spoke with him, he said no home number was indicated!!! A rep gave me a number to escalate my complaint and when I specifically asked if I would reach someone in that department (this was Sunday evening) he assured me I would. I immediately called only to hear a recording telling me hours were Monday through Friday.
A rep also told me my issue would be resolved within 24 hours while a second rep said it would take 3-5 days to resolve. I also asked representatives if I needed to speak with the individual from corporate and was told there was no need to do so. Yet, I spent a good 20 minutes today with the corporate guy, Sam, going over a list of security questions. This happened this morning at 11:30 and it is now 9 p.m. and I still cannot access my email.
It's time for AOL to stop showing the picture of the madman who shot all those innocent people in Orlando. We all know what he looks like and what his name is.
I am sick and tired of this bill of 4.99 for computer check-up. However it happened, I have spent over an one hour and half the first time going from person to person --live chat--- and another phone call. I have been with AOL for around 14 years and my monthly payment is taken from my bank account. This 4.99 bill has my 96 years deaf mom who recently passed away. And you had her credit card number and who know how. I have a family member who does computer work for a living, computer check-up. The last person I talked with was a lady named Megan and said I would not get more notices by email for this. I will be taking this further if the issue is not resolved. My mom has died never had a computer and some how you got her credit card number is wrong.
Your welcome page is an embarrassment to AOL and your longtime members like me. Today, you have Ali's death as a main story, but retain two oTher stories "admitted to hospital" and "family called". Are you that short staffed editorially that stuff like that appears so frequently!
I wanted to sigh up for computer cleaning by AOL I filled out the billing form, but could not get it to print. I called the number listed on the form to get help. I encountered, "Gabriel" the WORST customer service person I ever met. He would NOT help me, only smart mouth coming from him. I asked for his supervisor and he hung up. I called and he answered AGAIN. Said he was NOT IN US AND GLAD HE WAS NOT". Now I am afraid he will steal my credit card information. What kind of people are you hiring? I need help RIGHT NOW. I hope my credit card has not been compromised.
Twice in less than 15 minutes I wrote 2 different letters that were wiped out by aol. Both times everything in the letters was gone. The letters were replies to emails I received. In both instances no explanation as to what problem had occurred or how to recover what had been written or when or if it was safe to once again try to write. Thus, I rate aol at zero stars and your service and lack of courtesy and help STINKS.
This is not a complaint. It's more of a recommendation/suggestion. I like using the "stationery" for sending emails but it has never, in the years that I've been on AOL, been updated or improved. The seasons are a good example. There'e nothing for Fall or Spring....just Winter. Holidays would be another area to consider. I've noticed other areas of change, but not with "stationery." I strongly suggest that this be given attention!
I resent the pop up asking to donate to Hillary Clinton. That rich woman does not need anyone's money. Please stop the pop ups. I need to know who to see to sue you for putting them on the screen when I use AOL. You have no right to put that picture on anything unless I request.
I try to log onto AOL instead of the standard page I have had for years, I now get a notice to delete the page that it is not safe. I obtained a message from two organizations, a school and a health care clinic requesting a response and when I try to respond, I get the same page telling me to delete the page, not safe. What good is my membership if I can't use it. I would like this problem corrected.
I am sick of seeing articles on your website depicting horrible incidents of animal cruelty. Two in just the last 2 days. It is extremely upsetting!! And hardly newsworthy in my mind. Is it really necessary to publish these kind of acts obviously done by sick people? Please stop it. At this time I don't want to open up aol.com anymore for fear of seeing anymore of these.
Dear AOL, I have been a member for many years now, but currently I am tired of the constant side ads for Hilary Clinton. I am considering canceling, because it is so annoying. It seems that AOL is blatant in its support for this woman, who I believe is a criminal, and I find that offensive. I am asking that it stop, because I refuse to pay for your political advertisements. I pay you people $20 a month for your service, not to support your candidates.
I use AOL for my email (no problem) however when I try to use the AOL browser it finds a list of what I am looking for. I can then open a website. When I close that website it should go back to the list so that I can pick another website IT DOES NOT. It just goes to a blank page and stays there forevermore. Also the news page works very slow and the post that you provide is a complete waste of time (agonizingly slow.) I don't have these problems with Firefox or Google Chrome or Internet Explorer. I reported they by phone to AOL three weeks ago and I was told that you were having problems. How long do I have to wait before things get back to normal?
For several weeks I have called to complain that I can not print our my portfolios (in the Finance section). If this problem can not be resolved I will have to go to some service other than AOL. No one in AOL seems to know how to correct it.
I cannot remove AOL's coercive SigFig and view my stock portfolio. Submitted post to SigFig with its notice that posting "requires moderator approval" and it was not posted nor did I receive a response.
Format for news has changed. Harder to follow with pictures and other articles taking space. Just because it's different, doesn't mean it's better. I usually enjoy the news from AOL, it has variety that newspapers sometimes lack. It's convenient. But don't care to have to look all over for next story.
About 25% of the time, I am not able to open "Favorites". This wastes my time. Also, there are so many times where there is a heading such as "Best and worst corvettes" but when you click on it, you either cannot access that info or you have to scroll through as many as 10 pages to actually get the info involved. Net result is that i am very unhappy with AOL and will probably cancel the account I have had for 25 + years.
Mail at the moment is fine, but my mail address book was hacked in early March. Hundreds of Yahoo.com addresses were added. That was a mess. My main problem is with AOL as my browser. It has gotten to the point where so many adds are trying to open that it freezes up just about every other time I try to read the articles. I realize you need the revenue from those adds, but your getting too greedy. I will stop using you (after 20 years). If this situation does not improve soon. I have already sampled your comps, they don't seem to have that problem.
Talk about biased. I am sick of AOL trashing Donald Trump, and sick of hearing the constant commercial about American values with Hillary Clinton. In my opinion after Vice Foster and Bengazi, she has no morals or values. I am going to ditch AOL as soon as I can. Terrible.
Well, I don't know exactly what happened but it looks like your tech people did not have any thing to do so they changed the headline news page from national stories, local stories, business news, sports news, entertainment news, health news to a new format which in my opinion is terrible. I liked the layout of the old page. One could scroll down thru the headlines and pick what they wanted to read very quickly. Now there is a bunch of garbage and no icon at the top of the page to go to email directly. I have been an AOL member paying good money for over 20 years and I do not like this change.
It seems as though you are making it very difficult to read your articles I click on. First I can't find the rest of the story and all the ad's that keep jumping up. I can see why your members are demenishing. I liked the old AOL better.
AOL News item titles are sometimes misleading or completely untruthful. Tonight I saw an item entitled, Anderson Cooper tells Trump "his answer was the answer of a five year old." And listening and watching the piece 3 times I found no such conversation or statement by Mr. Cooper. The title was completely wrong. Your company does give titles that are alluring and then do not produce what they offer. Please train your copywriters to tell the truth in their lead-in titles to the news items.
I was "migrated " from Verizon Yahoo 2 weeks go. I received an email from AOL welcoming me and telling me my emails and contacts would be moved. The emails took a day or two but the contacts disappeared. I spent hours over several days complaining to technicians and even a supervisor all to no avail. We have been gravely inconvenienced by this and have lost not only email but other addresses and info as a result. Had we been made aware there would have been the possibility of such problems we would have prepared for such ineptitude.
As it is, we are very dissatisfied with the service and if not resolved, will not only move out of AOL but all Verizon services as well. This seems to be the general consensus of others who have been "migrated". Then, my estranged wife has setup fake AOL email account and fake Facebook account. She sends me emails from adult hookup sites. I need AOL contact information. She is a Cheater and a liar. After that, I noticed that you changed the format of you AOL home page. You failed to put up where you can sign out or change to another email name. You also failed to show if you have any emails. Not very quality work on your part.
Nothing has happened. What has happened is not one thing in your daily news items about Easter. Your mail, other than wonderful animal pictures contains unimportant news about celebrities and is geared for the young. There is no reason or excuse to ignore this religious holiday and some type of sharing or a story. You are constantly putting news in about the Pope. Many of us are not Catholic. It doesn't bother me to read about him and I have a choice as all others not to read what they don't want to read. Shame on you!
I have no real problems with AOL, other than the vulgar, uncomplimentary pictures of women. These pictures come up the minute I sign onto AOL. I do not wish to see these pictures, because I feel a woman should be shown in a more respectful manner. If i wish to see those kind of pictures, I can pull them up. I do not want to see this stuff every time I get on the computer. I am not being snooty, I just find it depressing. Beautiful women are fine to see, just not the naked, vulgar and uncomplimentary types that are forced on us. I find it hard to believe that the majority of the public prefer to see this.
I've been a customer for many years and "everyday: for the past few months you have slammed Donald Trump in your news section, not just once each day but multiple times. We all know your editorial policy is hard left but do you need to express it in the "news section" of AOL's daily briefing. Shame on you for this blatant and slanted journalism which I'm sure many readers like myself find not only offensive but down right obnoxious.
I was migrated from Verizon mail to AOL email on February 12th, AOL is having issues getting my webmail to work. On February 18th i again spoke to customer service and they gave me a case and said it will be escalated Case Number 05219967 - I have called several times since and get the same response, the issue ha not been resolved and they will call me WHEN it is fixed although they cannot give a date as to when that might be, it is now February 28th and still not call and not resolution.
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