AOL Complaints Continued... (Page 3)203+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364
aol posts a computer checkup free then 4.95 per month. this always comes on just after I lose the connect to aol. I have had att out numerous times and they say it is in aol software. It is odd that for 4.95 per month more you can fix the problem. I know that the problem is on your end, and that you want to charge for a problem that aol has created. Quit or you go to court…
I get daily emails that are unsolicited advertising i feel harassed. Please stop! these are some of the addresses. I don’t want anymore of these emails and have tried to opt out with AOL and unsubscribe to their list, still nothing works!
AOL has been sent repeated notices about an email address being used for a scam over a 3 month period. Complaints have been sent to abuse at aol and abuse at aim. Googling the subject shows 6, 400 results for the scam. Why would a company like AOL not terminate the account? If customers are complaining about something, isn’t it their job to take action to protect us? There are also many complaints and instances of virus problems being associated with opening these emails.
Your welcome page is an embarrassment to AOL and your longtime members like me. Today, you have Ali's death as a main story, but retain two oTher stories "admitted to hospital" and "family called". Are you that short staffed editorially that stuff like that appears so frequently!
I wanted to sigh up for computer cleaning by AOL I filled out the billing form, but could not get it to print. I called the number listed on the form to get help. I encountered, "Gabriel" the WORST customer service person I ever met. He would NOT help me, only smart mouth coming from him. I asked for his supervisor and he hung up. I called and he answered AGAIN. Said he was NOT IN US AND GLAD HE WAS NOT". Now I am afraid he will steal my credit card information. What kind of people are you hiring? I need help RIGHT NOW. I hope my credit card has not been compromised.
Twice in less than 15 minutes I wrote 2 different letters that were wiped out by aol. Both times everything in the letters was gone. The letters were replies to emails I received. In both instances no explanation as to what problem had occurred or how to recover what had been written or when or if it was safe to once again try to write. Thus, I rate aol at zero stars and your service and lack of courtesy and help STINKS.
This is not a complaint. It's more of a recommendation/suggestion. I like using the "stationery" for sending emails but it has never, in the years that I've been on AOL, been updated or improved. The seasons are a good example. There'e nothing for Fall or Spring....just Winter. Holidays would be another area to consider. I've noticed other areas of change, but not with "stationery." I strongly suggest that this be given attention!
I resent the pop up asking to donate to Hillary Clinton. That rich woman does not need anyone's money. Please stop the pop ups. I need to know who to see to sue you for putting them on the screen when I use AOL. You have no right to put that picture on anything unless I request.
I try to log onto AOL instead of the standard page I have had for years, I now get a notice to delete the page that it is not safe. I obtained a message from two organizations, a school and a health care clinic requesting a response and when I try to respond, I get the same page telling me to delete the page, not safe. What good is my membership if I can't use it. I would like this problem corrected.
I am sick of seeing articles on your website depicting horrible incidents of animal cruelty. Two in just the last 2 days. It is extremely upsetting!! And hardly newsworthy in my mind. Is it really necessary to publish these kind of acts obviously done by sick people? Please stop it. At this time I don't want to open up aol.com anymore for fear of seeing anymore of these.
Dear AOL, I have been a member for many years now, but currently I am tired of the constant side ads for Hilary Clinton. I am considering canceling, because it is so annoying. It seems that AOL is blatant in its support for this woman, who I believe is a criminal, and I find that offensive. I am asking that it stop, because I refuse to pay for your political advertisements. I pay you people $20 a month for your service, not to support your candidates.
I use AOL for my email (no problem) however when I try to use the AOL browser it finds a list of what I am looking for. I can then open a website. When I close that website it should go back to the list so that I can pick another website IT DOES NOT. It just goes to a blank page and stays there forevermore. Also the news page works very slow and the post that you provide is a complete waste of time (agonizingly slow.) I don't have these problems with Firefox or Google Chrome or Internet Explorer. I reported they by phone to AOL three weeks ago and I was told that you were having problems. How long do I have to wait before things get back to normal?
For several weeks I have called to complain that I can not print our my portfolios (in the Finance section). If this problem can not be resolved I will have to go to some service other than AOL. No one in AOL seems to know how to correct it.
I cannot remove AOL's coercive SigFig and view my stock portfolio. Submitted post to SigFig with its notice that posting "requires moderator approval" and it was not posted nor did I receive a response.
Format for news has changed. Harder to follow with pictures and other articles taking space. Just because it's different, doesn't mean it's better. I usually enjoy the news from AOL, it has variety that newspapers sometimes lack. It's convenient. But don't care to have to look all over for next story.
About 25% of the time, I am not able to open "Favorites". This wastes my time. Also, there are so many times where there is a heading such as "Best and worst corvettes" but when you click on it, you either cannot access that info or you have to scroll through as many as 10 pages to actually get the info involved. Net result is that i am very unhappy with AOL and will probably cancel the account I have had for 25 + years.
Mail at the moment is fine, but my mail address book was hacked in early March. Hundreds of Yahoo.com addresses were added. That was a mess. My main problem is with AOL as my browser. It has gotten to the point where so many adds are trying to open that it freezes up just about every other time I try to read the articles. I realize you need the revenue from those adds, but your getting too greedy. I will stop using you (after 20 years). If this situation does not improve soon. I have already sampled your comps, they don't seem to have that problem.
Talk about biased. I am sick of AOL trashing Donald Trump, and sick of hearing the constant commercial about American values with Hillary Clinton. In my opinion after Vice Foster and Bengazi, she has no morals or values. I am going to ditch AOL as soon as I can. Terrible.
Well, I don't know exactly what happened but it looks like your tech people did not have any thing to do so they changed the headline news page from national stories, local stories, business news, sports news, entertainment news, health news to a new format which in my opinion is terrible. I liked the layout of the old page. One could scroll down thru the headlines and pick what they wanted to read very quickly. Now there is a bunch of garbage and no icon at the top of the page to go to email directly. I have been an AOL member paying good money for over 20 years and I do not like this change.
It seems as though you are making it very difficult to read your articles I click on. First I can't find the rest of the story and all the ad's that keep jumping up. I can see why your members are demenishing. I liked the old AOL better.
AOL News item titles are sometimes misleading or completely untruthful. Tonight I saw an item entitled, Anderson Cooper tells Trump "his answer was the answer of a five year old." And listening and watching the piece 3 times I found no such conversation or statement by Mr. Cooper. The title was completely wrong. Your company does give titles that are alluring and then do not produce what they offer. Please train your copywriters to tell the truth in their lead-in titles to the news items.
I was "migrated " from Verizon Yahoo 2 weeks go. I received an email from AOL welcoming me and telling me my emails and contacts would be moved. The emails took a day or two but the contacts disappeared. I spent hours over several days complaining to technicians and even a supervisor all to no avail. We have been gravely inconvenienced by this and have lost not only email but other addresses and info as a result. Had we been made aware there would have been the possibility of such problems we would have prepared for such ineptitude.
As it is, we are very dissatisfied with the service and if not resolved, will not only move out of AOL but all Verizon services as well. This seems to be the general consensus of others who have been "migrated". Then, my estranged wife has setup fake AOL email account and fake Facebook account. She sends me emails from adult hookup sites. I need AOL contact information. She is a Cheater and a liar. After that, I noticed that you changed the format of you AOL home page. You failed to put up where you can sign out or change to another email name. You also failed to show if you have any emails. Not very quality work on your part.
Nothing has happened. What has happened is not one thing in your daily news items about Easter. Your mail, other than wonderful animal pictures contains unimportant news about celebrities and is geared for the young. There is no reason or excuse to ignore this religious holiday and some type of sharing or a story. You are constantly putting news in about the Pope. Many of us are not Catholic. It doesn't bother me to read about him and I have a choice as all others not to read what they don't want to read. Shame on you!
I have no real problems with AOL, other than the vulgar, uncomplimentary pictures of women. These pictures come up the minute I sign onto AOL. I do not wish to see these pictures, because I feel a woman should be shown in a more respectful manner. If i wish to see those kind of pictures, I can pull them up. I do not want to see this stuff every time I get on the computer. I am not being snooty, I just find it depressing. Beautiful women are fine to see, just not the naked, vulgar and uncomplimentary types that are forced on us. I find it hard to believe that the majority of the public prefer to see this.
I've been a customer for many years and "everyday: for the past few months you have slammed Donald Trump in your news section, not just once each day but multiple times. We all know your editorial policy is hard left but do you need to express it in the "news section" of AOL's daily briefing. Shame on you for this blatant and slanted journalism which I'm sure many readers like myself find not only offensive but down right obnoxious.
I was migrated from Verizon mail to AOL email on February 12th, AOL is having issues getting my webmail to work. On February 18th i again spoke to customer service and they gave me a case and said it will be escalated Case Number 05219967 - I have called several times since and get the same response, the issue ha not been resolved and they will call me WHEN it is fixed although they cannot give a date as to when that might be, it is now February 28th and still not call and not resolution.
I have an issue in reading a specific email. I contacted AOL support and after 2 hours of updates and backups and installs they told me that its the senders issue that I can't read the email. The support person put up a message and before I had even a chance to read it they closed the chat and that was it. I was expecting a survey but nothing. Being a mainframe software engineer I am very familiar with software bugs and this sound like one to me. I wouldn't of had an issue if they said that it needs to be looked at by a development team and that they will look into it but as usual just blame the other person.
Here is the case #05322118 in case AOL support wants to start some research. Also I am able to read the email on AOL webmail, my iPhone6 but not on AOL desktop email. I use AOL desktop as my main mail source for emails and the other for when I'm not home. I find it hard to believe this is the senders fault and definitely a AOL mail bug.
Every time I try to sign into my AOL mail account, You want accept my email, and keep making me sign in over and over. This has been going on almost at the start of my aol.com account. No one else uses my email but me. I want an explanation. If I cannot use my AOL account effectively, I want to close it down.
On my AOL home page I have Windows 9.8 and 9.7. On 9.8 you cannot make comments on news articles. On 9.7 you can make comments on news articles. I need to add, my aol home page changed from what is was. I have wondows 10 installed. Need to add, twice on Monday, when talking to a tech. the calls suddenly ended after waiting thirty-five minutes to talk to a tech.
AOL's new format is extremly ugly and does not flow on the page. It is all chopped up and sucks. If this format is here to stay I will be leaving. I joined aol in 1995. I cant even look at the welcome page for over a minute. It hurts my eyes.
The format of the AOL news/sports has changed to a page much larger than fits on my screen and much of it is darkened -- so I can't or read much information. I didn't request a change. Also, the format arbitrarily shifts back and forth from old to new. What's going on?
I have to sign in all the time, it wont remember me anymore, WHY It just started it and I am not liking it at all.
I am a senior living in an assisted living facility and allow AOL to draw payment each month from checking account. The popup adds really slow my computer. Please advise how to stop wit software or other method. I pay to much to have to wait 3-4 minutes to look at some e-mail awaiting for the popup to appear.
I, and my whole family, have been long time users of AOL, since it first came out, as a matter of fact. In the time since, I have never been unhappy with the service. But, in the recent years AOL's service goes down too frequently, with long periods waiting for service to come back. And, loading pages has slowed down tremendously making time spent on AOL a waiting game. All of this I find unacceptable and am strongly considering switching to another server with a better reputation. I will be sorry to leave AOL, but I will if AOL does not send out a notice acknowledging it's problems and offering a plan to resolve the issues, and a time frame within which the issues will be taken care of.
I submitted my bank details to a client on November 23, 2015. There was a gap in email or other communication from client until a couple weeks ago when he called. He had sent the funds, he said, and wondered why he hadn't heard from me. My aol account seems to have been hacked into and the client seems to have been instructed to redirect the funds elsewhere. Three thousand-odd dollars have been stolen via this aol account. Obviously this aol account is being watched.
I do most of my small business transactions there and I need to feel I'm doing so in an environment that is 100% safe and secure. This level of fraud obviously questions aol assurances of security and compromises my business relationships as clients' hard won confidence is completely shattered. What Are The Solutions? I'd like to change my aol address and password. But is this the only solution? I see, for example, where access is almost password-free – my screen is set with user name and password whenever I access the aol customer support email site. Perhaps that needs to change and make accessibility a hacker's nightmare. I look forward to hearing from you.
I tried unsuccessfully for many hours today to gain access to my email through AOL. (Say from 11 a.m. to 3 p.m.,). There was never an explanation. You owe us an apology and an explanation. I am basically loyal. I don't like to switch email services. Please show me that my loyalty is well-placed.
Every time I click on a story to watch this damn thing FEATURED ON AOL starts. I don't want to see that I want to see what I clicked on to see. It never gets to the story I clicked on. This is annoying!
Got messages from AOL saying that Verizon was changing their platform to AOL The day came; He clicked on; The screen locked (he's never locked it and has no password). Worse happened/ No email etc. Hours on the phone to AOl and Verizon. We go mixed messages from them--not affiliated or yes you must change to AOL. My husband still can't access emails after 4 days and many many hours on the phone, we' been cut off and switched to the point that we want some other provider. Please supply suggestions.
What is with all the darn advertisements? Every where i go there are adds it no secret you are making millions of the ads. But I do not want this many of them! Another search engine is developed and has low amount of ads, I am gone!
I downloaded the updates and now i cannot get my aol desktop to work. It now asked me different sign on sheet than before wants my screen name and password. I have no idea what that means all i want is to be able to sign on with desktop, thank you very much!
I am tired of the constant "whoppes" breaking in of messages, facebook, etc. It is now happening regularly. Either fix it or it is "bye bye" for me after so many years.
This has been going on for at least one year and maybe more. While I'm on AOL internet and doing just fine suddenly I hear a kissing sound and every thing stops. The sound of a former E-mail buddy has a sound contact. Is there anything that can be done as it is quite annoying. I can not think of anything more to add to this problem. I suppose I could add her name.
I am paying for a service I cannot get. I receive email OK but when I try to get the new s or articles the computer freezes up . I also have to wait about 5mins for a connection. I can get BBC world news immediately so i don't see why i should continue to pay for a service i cannot use.
Just placed my third call to AOL corporate. Upset at the company and trying to disable the 2-Authentication Factor. I do not have the same phone number or the disable code and have left 3 messages with AOL customer service for a call back to get this taken care of. It has been 3-5 business days and still no call. I have not been able to check my emails going on 2 weeks now. I have been with AOL for several years and never had a problem until now.
I have always enjoyed all your articles that you print, until tonight. I wanted to watch what i thought was a story of a cat and a dog. When i clicked on, what i got was pure porno. I am not a prude but i do not go for that. I did not watch it except to see that it was a Facebook article. I do not subscribe to any of those things and i don't want to see anymore. These are my thoughts and complaint about AOL.
My problem is not with AOL, it is with Computer Checkup. Computer Checkup will not through its entirety. Mid way through the scan you get an "unexpected internal error". To complete a Computer Checkup Scan one must run each individual program comprised of Computer Checkup. Since we are paying a monthly fee for this capability, surely it can be fixed to run on Windows 10.
I am tired of the aol saying opps need to restart. I have been having this problem for a while and been letting it slide. If it keeps up i am going with another company.
When I open up a news item of interest, the large photo screen remains black with a yellow circle spinning. What do I do to resolve this problem? I need to contact AOL customer service to complain, but there is no number listed on their website.
I use AOL browser a lot and use eBay, Last week alot of the script used in ebay, now small blue color script and cannot be read on an iPad or iPhone. However if another browser is used such as outlook or MSN the script is OK, I think some other sites in addition to EBAY have the same problem. I have been paying for AOL for years and this has never happened before. Also, I do not like the new format of aol that appeared on my computer today. I would like it reversed to the old way.
I loaded their latest AOL Shield software. I found out with AOL Shield software running, it would screw up the Charts of Account in QuickBooks-on-line. I could not use any of the drop down menus. I uninstalled AOL Shield and then they started working. I thought you should be aware of this problem. AOL Shield does not work well with QuickBooks on line.
Until now, I have never had trouble signing into my email account. My password has been changed by someone. I called customer service today 12/10/15 and spoke with Claire. She asked me about the security question, but it was wrong. I asked to speak with a manager and she put me on hold 5 minutes, came back and said manager was busy. She told me unless I answer the question, there is no way to access my account. There has to be another way.
I have very important attorney papers I need from my email I cannot lose. I can be reached at 469-554-3219. If someone doesn't remember their security question, then what do they do? I fear I have been hacked and my information changed. If AOL looks through my email, surely they will see everything addressed to me, but that AOL customer service could not do that and that's just not good customer service. The rep Claire was rude and uncaring. I think they (customer service) is in another country other than the USA.
Enough with your popping videos. I want to check the weather in my town. Can't anymore, Katy Perry and an add from GM compete loudly against each other and no delete button to shut them up and finally see the weather information. I want to read an interesting blog. Can't anymore, a very loud video pops up and scared the daylights out of me. Where is the enjoyment in that? If AOL is trying to tell me that I have to pay to watch what it displays, then say so and I can make an enlightened decision.
Have feedback for AOL?
Thanks for your feedback!
Sorry. Please try again later!