AOL Complaints Continued... (Page 3)

255+ reviews added so far. Upset? Call AOL corporate: 1-800-827-6364
40

AOL installed itself without my permission. I leave my system on standby for updates from MS, so it's online 24/7. I activated my screen and saw the AOL icon on my task bar. YOU do not have the right to self install. My typing skills suffer when I am mad... I don't want to see this happen again; are we clear?

40

It appears that there was a service change to AOL in January where they bill you twice as much for twice the crappy service. It was getting to the point I couldn't switch between emails and every time I went into email, it would freeze. It was so frustrating! Then when I cancelled the day they billed my account, my money wasn't refunded. AOL is a crook and a crock in my opinion. No wonder it is a dying breed-crappy service for a high cost. Google mail here I come.

40

Today, I was speaking with "Alex". My initial call concerned being unable to find an old list. Alex did not think I could find it on my own so he took "control" of my computer and we made a new one. I was curious and found out that all he had to do for me to find the old list was to instruct me to type the name of the list in the search window. I mentioned this to him and he told me that it was easier for him to do it himself than for him to tell me this simple step. Second, I explained to him that I did not like the AOL version I am using and asked how I might change it. Again, he alluded that I would not be able to do this without technical assistance. I thought this was presumptuous of him. So, I asked him where he was from. That's when he hung up in my face.

40

Ad banners cover the story displayed making the story un-readable. Ad links require the reader of an article to keep juggling up and down to change pages. Ad links often are placed ware the next page icon should be regrinding the article reader to keep searching for the right icon and often it does not get you to the next page of the article. Often when you do manage to get to the next page the image keeps jumping up and down. Whoever designed and approved these new pages should be fired and bared from ever doing computer design again.

60

My complaint involves AOL's Super Anti Spyware. No one including the technical support personnel can install this product on my computer. They took control of my computer for a hour or more and failed. It downloaded the software to my e-mail address but would not accept my e-mail address as valid to complete the installation. Upon returning from 2 months of rehab recovering from open heart surgery I discovered they have been billing me $3.99 a month for software that AOL can't install. I cancelled the spyware package and requested a full refund. They offered only a $3.99 for the current month.

Given the amount of my total monthly bill i wonder why they are encouraging me to find another service supplier who knows how to treat customers better. I don't believe AOL should be permitted to bill for software and services before they're installed. While I generally feel the government tends to over regulate this may be something that requires their attention. Does anyone know of any regulatory agency who oversees AOL?

40

First, allow me to explain to you that there are alot of times I do go to married chat rooms. These rooms are a great stress relief and a place where I meet my friends to chat with. However, you have several people in these chat rooms who freeze a person screen. Also give viruses where it messes up your computer. There is a person in a few of the rooms, JJ, who is rude, disgusting, and takes control over the entire room. I just can't believe with these type of complaints no one investigates these rooms and takes their aol rights away from them. They disrupt the entire rooms, nasty words and threats.

20

Main computer windows works fine. I have an iPad and approximately 2 hours ago went to internet and received an error message which doesn't allow me to do anything. Windows Firewall Warning *** your computer may have adware/spyware virus *** call 1-844-415-0000 which apparently is a bogus number according to reviews of this number on the internet. I called AOL and waited on the line 25 minutes and someone answered and then I was disconnected.

--Initially calling the 844-415-0000 4 times I was disconnected when I asked who I was speaking to. A person named Matthew called be back from 844-416-7294, said he was the manager and switched me over to another person in Illinois who kept putting me on hold as he couldn't help and then was disconnected again. Talked with another person John Martin from Texas 844-587-1470 in which once again I was disconnected. I am frustrated, disgusted and as I'm writing this complaint a person John Matthews from Manhattan called me back and wants to know what the problem is.

I am asking you please to have someone with any authority call me back directly. Thank You for your help!

20

The local news doesn't display local news, everything happening elsewhere. Get my local news back to local.

40

Today when I signed on to aol I could not get a picture on the info in the center of the screen (1 to 40). There is writing next to them but no picture.

40

There are far to many adds that are covering full news stories and where the corner close ad choice does not close the ad rather it often has no choice to close the advertisement at all. This is getting to the point where what you offer is nothing but advertising as though you have gone the way of television and radio...PLEASE reduce these on our welcome page ASAP. I am considering switching to Bing or Google as my home base for searching and emailing if this problem does not get solved.

60

Cancelled my AOL Broadband service in January 2015. Continued to receive billing for a service that was not provided. Went on lie after cancelling service with message stating the service was not active. Initlially disputed charge with credit card carrier in January, informed may be off the billing cycle for AOL, paid bill only to to receive another bill from AOL. The credit card company processed the dispute and denied payment. Today I received a bill from AOL again stating that I owed $35.90 in charges and that my now cancelled account fro the last 3 months was suspended and that I needed to pay the bill. We did pay the bill, but was not pleased with the process. We have not used this service for quite some time, but neglected to cancel the service previously, for which I take full responsibility for. I suspect this may be true for a number of people and will do my best to inform the best I can. CONSUMERS BEWARE.

60

Fraud companies are pulling my email account and using my background loan information to threaten me. Stating that I will be arrested. Calling my employer,and myself with verbal threats demanding payments. Again they were able to pull my online information and using it against me. I have changed my log in sign-in over and over again, what else? Can I receive a new account?

40

I paid for live help on the phone from Aol and I have been on hold for 43 minutes waiting for someone to pick up and help me. so far all i hear is some terrible music that is loud and annoying. You have charged me for this service and I am getting no service at all!

40

I have had my account invalidated i can not sighn on get to my emails as im looking for work and gave this email to companys i find it so frustrating that they can just take my email account away no waring or prior communications i have broken no rules or terms of contract , i have had this email account for over 14 years plz could some one help me with this ?

60

For the past couple of weeks aol is not responding or there is a long wait until it finally does respond. I have just had a computer scan and there doesn'y seem to be anything wrong - so please tell me what is going on.

40

Ive been on hold over an hour on TWO different phones and the music being played is really disturbing. I had to put my phone on speaker because who can sit and wait this long for a representative without going on with their lives. Your music is morbid and these wait times are unacceptable especially since I pay you $13 a month for what you claim is FREE EMAIL. I call once a week and go through this on hold for an hour thing before Ive had enough and hang up.

40

I went to my address book to find an address, I opened it up and found that my address book now contained HUNDREDS of addresses listed. These were 99.9 % strange addresses to me and all seemed to come from Yahoo members. My computer has been invaded. I just spent an hour deleting these addresses one by one and haven't made a dent. The only thing I can see is to cancel my AOL and start a new E mail account. I do not want to do this as I have nearly 20 years of advertising with this address and losing this address will cost me a great deal of money. What do I do and how did this happen?

60

3/25/15, 4:15 PM. I called AOL approximately 1:30, was advised an advanced technician would call me about 2:00 PM. No one called! For at least three or four weeks the AOL CALENDAR will not save or give a reminder for the day or date I chose, really aggravating. AOL always has had problems with the calendar. It says a server error occurred. AOL quite often come up with a prompt that AOL had incurred a problem, will resolve the issue, stand by. I then have to wait, sign in again. 'ARE YOU SURE YOU WANT TO CLOSE ALL THE TABS IN THIS WINDOW?’ If we go to the effort to close out the tabs, let us do it! Don’t make us go thru other motions. If we made a mistake, we will learn by it.

Since AOL took control of my computer to fix one of their other issues, I now have to go thru agonizing motions to be able to read a valid Email that was in SPAM. I select it as NOT SPAM. It does not appear in NEW MAIL as it had always done. Now I have to select MAIL on the top of the screen, scroll to CHECK OTHER EMAIL which brings up another AOL screen that I have to enter my Screen Name and Password again, even though I am already on AOL. WHY? It then brings up another screen showing the emails that I hadn’t been able to view previously. Having read one, I may have to sign in again to view others. Thanks AOL for your inefficiency, causing me all the extra effort and wasted time! Why am I paying AOL a $9.00 fee to fix problems I wouldn’t have if I didn’t use AOL? Just about every time I let AOL take control of my computer to fix a problem, they take the easy way out for them. I end up have to sign in again for all of my sites.

40

I have been unable access my account and to get hold of anyone from AOL for 3 days!!!!

40

i picked up a virus on aol yesterday i didn't open it but it popped up it was called some kinda shield i been with aol since it began over 30 yrs ago at least i am a 71 yr old male,i am on my mack now because my gate way all in one isn't working any more i been on aol tonight fooling with your tec support we went threw various steps to try and resolve this issue after over 4 hrs of working on it it finally stopped working i was talking to a supervisor in tech support names leanord l with nothing working after be frustrated. he said there wasn't anything else they could do and gave me the number for the billing dept said it opened at 8 am so at 8 i called them they kept telling me it was my fault. i sure am not a computer wiz then they sent me to software dept i got hung up on in there next so out of total frustration i am trying to get hold of some one thats higher up on the latter to take my computer to a local tech man here to reinstall windows 8 and back up my data so i don't loose everything on here.

40

AOL Answers since March 1 (18 days ago) has not allowed sign in with AOL screen name and password. Daily complaints via Feedback have had no reply.

20

I received a notice that AOL will start charging $750 PM after the 16 of April. After that a series of new connect was demonstrated, and now my emails are interrupted slowed down. At times I can not receive or discard messages. It really a disgusting mess.

60

I have registered a complaint to the ftc about this ongoing problem. All of the mail I send to the Aol folks is being returned to me by you folks. Yet all of their mail (Aol mail) is delivered to me. Seems myself and friends are paying for a service and not receiving it.

40

I received an e-mail stating my Aol service I have was being increased to $23.09 it is now $20.99. When I started with AOL my service was free. I am finding it hard to pay the $20.99 as I am a widow on Social Security and really cannot afford what I am paying. I know people who do not pay for the AOL service they have.

I don't know why I have to pay for mine. I had a computer and had Mc Afee but I have a Apple laptop for the last 5 years. I also do not use other features. I just use your face page. I would like to keep AoL but the price is too high. Please answer me ASAP, as I have tried calling for two days and they have told me I would have to wait on the line for 25 minutes. Not happy that I could not talk to anyone.

60

I wrote a complaint that I was never told that my old AOL email address would be no good after AOL changed its name to mail.com. Since AOL never gave me a new email address, I do not have a good one,so I gave the old AOL address. Now, after writing a complaint on this issue, I got a message that they would have to check my identity at my email address (which is the old AOL one which is no good). Therefore, my complaint will go nowhere and hundreds if not thousands of people will be right royally screwed by AOL's incompetence and lack of caring about the kind of job they do.

40

I am aol user for long time but yesterday I could not use it due to poor care about customer. I need to talk someone who can change this attitude and fix my problems. I need to open my aol mail. you are descrimating with age and race.

60

Used AOL mail for 20 years. I have a personal account and bc of recent lay off created a professional email account for linkedin and on my resume submittals. As of yesterday I am not able to access the professional account and when I call both the tech #s I am stuck in a loop to provide my phone # which I would not include in my profile. Tried everything to get to a live person w no success. I emailed my complaint to AOL via my personal email account. that was over 24 hours ago and still no response. I am in the middle of setting up interviews etc and now this??? Really AOL?

60

My e-mail address was shut down by AOL.com and will not let me retrieve my e-mails and contact list. I had to create a new e-mail address but cannot retrieve my contact data base to tell my customers of my new address. My business has come to a stand still and my customers are not able to contact me.

60

I have been customer of AOL for 20 years

there email is getting worse and worse.

When I send out group mailings to my customers i am continually challenged.

I called years ago and go set up to do large group mailing

I recently had my email blocked and had to fill out these forms out to send group mailing and then sent a form letter saying my request is denied.

All my friends have moved to Gmail I guess aol is trying to force people to Gmail.

I asked for personal help or a phone call and just get form letters.

The customer service department has been so bad. Obviously I will be leaving Aol like my friends

60

My account has been hacked. called the 18773382158 # i was told i would b able to access my account right after the phone call.. have not been able to!!! called a 18002341696# had a very rude man with me told me i could not speak to a supperviser. I want to b able to access my email have had it for a long time i have no money to give you.

 

60

I have noticed lately that when you scroll down to see or make a comment about a story, I often sates that the site can not be found, try again. Why is this happening so frequently of late. Can you please repair or change something so that this does not happen?

40

I have had no phoneline connection since 3rd may, i have made calls to aol but have limited use on my mobile when calling so resulting in connection being lost half way through calls to aol, i have asked for an engineer to be sent out to rectify the problem, i was told the troubleshooting process has to be followed before they can do this but i cnstantly lose connection through my mobile half way through the call when doiing the line test and no aol colleague has bothered to call me back to finish the call, there has been many line tests done and still nothing, i am in urgent need of my phoneline to be fixed or the problem sorted as i work from home and cant work without a landline, please give this matter your urgent attention.

40

As of yesterday, emails I have sent to friends and family with a hotmail have been rejected. The message said to contact my Internet server…said something about being on a blocked list. Code was 550 SC-001 (SNTO-MCINTYRE-F31). I am unable to communicate with my granddaughter now. Please advise. I have been with aol since 1995.

60

Dear AOL. Can you please help me as I am now getting very frustrated, For sometime now I have been getting a regular amount of spam mail, but what is most annoying and really should not be happening if AOL was monitoring this as they are supposed to be doing. And please don’t tell me to go into my settings and block the post so as not to receive it. Because It should not be reaching me to start with as its not addressed to me correctly.

So can you please tell me what the hell is going on, Its not as though we don’t have enough to worry about with phishing and scams. So can you please get your act together and make sure I stop receiving male that’s not addressed to me and make sure my spam is correctly monitored.

 

20

We have been AOL cutomers for 20 years. Now we have a problem not of our making and we cannot talk to a tech without a service contract. It does not seem right and is poor customer relations. I cannot e-mail people I have been e-mailing for years during the last few weeks. I have been blocked from these specific addresses. There may be more. There are other comcast customers that I can e-mail. It makes no sense. I can e-mail using gmail and comcast.net accounts.

I talked to several technical people at Comcast about the problem and the final result was that they said it is an AOL problem. When I called AOL tech support I was told that I needed to agree to a service contract (which I did not want) before they would even talk to me. I said OK and I was told to change my password. I did, but it made no difference. Is the solution to either pay for something I do not want or is it to forget AOL.

 

20

When I try to log on using my screen name it shuts AOL down. Also when I sign on with my wife’s account I can surf normally. but when I try to change to my account it shuts down. This has been going on for months now. By the way it will sometime flip and I can sign on an my wife can’t. This is ridiculous… fix it or I’m leaving.

60

In short, my father passed away about a year ago and with him went the passwords for some of his email accounts, one of which was set up for my now 81-year-old mother.

It seems that my mother can not remember the password. No problem, says AOl, just fax us a copy of your husband’s death certificate and a document showing that you are teh next of kin/beneficiary and we will provide you with the password. Ooops, sorry, we need more information before we can do that: We need the address on the billing statement (there is no bill, it’s a free account).

My father had several addresses for his business over the years since he opened up his/my mother’s AOL account. Which one was it? Or was it their home address? I gave the AOL reps all of the possible addresses …. and they would neither confirm nor deny any of them. They also said that my mother had to provide a utitlity bill for the address …. which is fine, except we don’t know, and they won’t tell us which one it is.

My mother can’t sleep at at night because of this. I don’t what kind of emails she typically gets but this 81-year-old grandmother believes that in the time that she has not been able to access her AOl account she has been missing something vital.

I understand security…..but this lack of common-sense humanity is truly ridiculous. I too have an AOL account. So does my wife. So do my kids. Not anymore, hello GMail/Ymail/Hotmail, etc. AOL should be ashamed of themselves.

60

AOL Customer Service: AOL is my home page and I use it to bring me up to date on world events. More often than not, your video updates are preceded by commercials which are 30+ seconds in duration. If I am confronted with a commercial that I am unable to circumvent (read: avoid) within the first 10 seconds, I will abort the connection and go elsewhere for my updates.

I am actually thinking of publicizing my frustration with AOL on internet open forums to get support from others to show how annoying and non productive your adds are when people turn them off in utter frustration and never get to the news update.

I realize how important ads are to your revenue stream, but please give us an out. Lots of sites do. I remain…..

40

I have been called many times by AOL in the last month saying I owe them money. I was using dial up and then went to broadband so now I do not need that service. I never used your Norton virus because it slowed my computer down and I had to delete it.

Your service is free for those who have broadband. You need to have your people stop harassing me or I will get my lawyer involved. I have been writing down the date, time and persons name that have been calling me. I tell them each time I do not need the paid service any longer, but they keep phoning me back. This needs to stop.

If I get one more phone call I will be writing you a letter to stop the harassment and if it is not stooped I will contact an attorney to deal with it.

40

I have been receiving emails from these people and i dont know them and i dont know how or where they are getting my email address from the only other site i use is ebay and yahoo email. I added them to spam block list but i get them from other people after that. What can i do to stop these emails? Here are the email addresses.

20

I have tried to access AOL service for several days. The application ceases after entering zip code. My computer no longer furnishes the “new mail” sound when in use.

When composing or forwarding email I would previously type in letter identifying recipient and a small window would appear showing full email address to be inserted with a mere click. This no longer occurs.

When composing or forwarding email the bar above message shows only type variety and size, NOT “bold”,
“underline”, “italics”, etc. Previously I could send photos, but to no avail now.

20

I have been a PAYING user of aol for a good 7 years plus. I used AOl just fine last night and then this morning i tried logging in and it wouldnt let me. I also spent a lot of time on the phone with getting no one that would give me a reason other than I “may have violated terms of use” even though I have done nothing different than I have the last 7 years. I was told to write a letter to have my account reactiviated, so I did and went to the post office to overnight it $20.00. Once i left he post office the more I thought about it the more it pissed me off. So I called back agian to get the same response and they couldnt give me a phone number for the people that choose to delete your accounts and she told me I needed to write a letter, but this time i got a different address and she said she had no clue why the 1st lady told me the wrong place to mail it.

So I mail the 2nd letter (another $20.00) I could have sent it regular mail but all my banking, ect are emailed to my AOL account. Guess that does me no good now. What a joke that someone can delete your account of oveer 10 years, I mean if you were sending out spam, ect wouldnt you have been doing it the 1st part of the 7 years. But yet there is no number to contact them directly. There is importanty information in my emails such as bank statments, ect that now I can not get to.

I couldn’t get into my AOL over the weekend. Tne message was that thre was “Unusual activity”, so the account was blocked. When I called AOL today they couldn’t find my account, even though I and only I have had the account for around 29 years. long and short of it: I can no longer access my AOL, can’t get to m y address book, find out what billsa re pending for me to pay, can’t import anything from AOL to my gmail account. In short, they have really ruined things for me.If you are reading this and are still on AHole El, get off while you can.

40

I am perhaps one of the oldest persons and freuent user to of the Author’s Chat room. My complaint concerns the ability and total disregard by some members to monopolize the space in that chat room for hours on end, thus making it impossible for others to visit, even for a few minutes. There should be some method to remove them from the room after they have been in it for over an hour of time, and not allow reentrance to that particular chat room untile at least two hours have passed. I PAY for aol, which many in that room do not, and I resent not being able to access that particular room for even a few minutes, except perhaps at 4 AM!!

40

I just found out that somehow I installed an AOL toolbar that circumvented my Firefox and IE. and every now and then when I would open my Firefox all my Tabs were removed. I had stuff I was working on that I didn’t bookmark. FOR CRYING OUT LOUD who the hell comes up with this stuff?. I found a program in Add/remove Aol UPDATER and I have been really paying attention to what I’ve installed recently and AOL was never among them. so this was hidden somewhere and I hope it doesn’t happen again.

20

I no longer have an AOL account, but e-mails under my old address are being sent out to my address book and causing friends to have a virus and their computers to crash. Even though I advised everyone not to open anything from my old address. The problem is that because I don’t have an AOL account anymore and it was a free account, I can’t seem to get hold of anyone to speak to at AOL, and register an official complaint. It’s a catch 22 situation.

I don’t log into AOL anymore, but it has been impossible to officially close my account.. what a nightmare!!! It’s very frustrating. Anyone have any other ideas?  Thanks to all those who have given tips on how to close an AOL account. Very helpful. The prospect is daunting, but I will continue and hope for a positive result.

60

I understand that the Huffington Post is involved with AOL now, but I really don’t want to see advertising for Barack Obama’s re-election everyday on my emails! If I do I will cease my AOL account that I have had for years! I also don’t want these advertisements going with the emails I send out!!! What can I do to stop Barack Obama advertising on AOL emails ASAP? It’s only because it’s the Huffington Post supporting him…I don’t!

20

AIM is so stupid anymore! Every two minutes i’m getting i-ms from people i don’t even know saying sexual things and it gets so annoying! And if i don’t answer, they keep sending the messages over and over! AIM sucks now! They should really fix that, i’m sure i’m not the only one it happens to. I try to block the people on AOL IM, but new screen names just come up, with the same message! AOL Instant Messenger really Sucks Now!

60

This is about the 3rd or 4th time unknown persons have sent Canadian pharmacy solicitations (ie: Viagra, etc.) to my list of friends and business accounts using my AOL email address. Its quite embarrassing to have these emails come through my address. Have reported such problems to the AOL wizards before but apparantly AOL does not have the desire nor the ability to protect its customers. Next time I will be firing AOL and using gmail, Knology.net,, etc for my new provider. Nuffs Enough with these fake email spam being sent through my AOL account.

20

I received a letter of terms of service from AOL Aim regarding a message I supposedly sent to a contact of mine. I never sent the message and would not ever send a message like that. Someone- somehow has used my email address WEW17@aol.com to send a message. As a coincidence this particular address has been sending out messages to my contacts that I am not receiving any mail until after 12/10/2010. I have had contacts from many friends regarding this, and I would like both of these matters investigated at once. How does somebody use my email address to send these fake messages through AOL? It seems that they have hacked my instant messenger account.

40

I have been getting spam emails in my AOL email account for awhile now and am sick and tired of this stuff. Everyday my AOL inbox is filled with different scams and offers that I have to wade through to find what actually matters to me. Often these spam emails sound and appear like they are legit offers, I use multiple websites and want to stay current via mailing lists, but it almost isn’t worth it now with all the spam complaints! Here I have a couple of AOL addresses that I think have been hijacked by spammers. Most of them are trying to get you to send in personal information, and use really catchy subject lines so you will open them.

What email address can I use to report the problem? Looks easy enough, anybody else? Usually when I get spam I try to Google search part of the email, like an excerpt, so that I can see if anybody else has posted it somewhere. These scams are usually all different versions of the same fake scheme, they get lazy and just the same stuff over and over again. I wish that major internet email providers would allow better spam filters, or do a good job of reporting bad addresses hijacked by spammers.

40

Today, I have received call from business associates, customers, providers and other about an email I sent offering pharmaceutical products. Someone must have access my contact list, which I have erased and send mails to everyone. Very disappointing this could happened even for a large email provider like AOL. I have been a member for quite a while and have never ever had a situation like this before, and never expect this kind of thing to happen to me. Is there anything that could be done to prevent this from happening to me or another person in the future? AOL’s attention to this matter will be highly appreciated.

20

I have recently received an email via AOL from DFL International stating that they are about to deliver a parcel to me within the next 7 days. I knew that I hadn’t ordered anything but it was my birthday on the day I received it and I thought that one of my children had bought me something and it was being delivered. So I went ahead and opened the email to track it. Big mistake. As soon as I opened it I realized there was something very suspicious about it. I have now picked up a nasty virus which states on my opening screen that I am being hacked into. I am then converted to a site offering me an anti virus at a price. My complaint is surely AOL should be monitoring these scams after all we do pay you for a service!

60

aol posts a computer checkup free then 4.95 per month. this always comes on just after I lose the connect to aol. I have had att out numerous times and they say it is in aol software. It is odd that for 4.95 per month more you can fix the problem. I know that the problem is on your end, and that you want to charge for a problem that aol has created. Quit or you go to court…

20

I get daily emails that are unsolicited advertising i feel harassed. Please stop! these are some of the addresses. I don’t want anymore of these emails and have tried to opt out with AOL and unsubscribe to their list, still nothing works!

 

20

AOL has been sent repeated notices about an email address being used for a scam over a 3 month period. Complaints have been sent to abuse at aol and abuse at aim. Googling the subject shows 6, 400 results for the scam. Why would a company like AOL not terminate the account? If customers are complaining about something, isn’t it their job to take action to protect us? There are also many complaints and instances of virus problems being associated with opening these emails.

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