AccountNow Customer Service
Rated 1.35 of 5 Stars
Based on 31 Complaints

Contact AccountNow Corporate

Toll free phone number: 866-925-2036

Welcome to the AccountNow complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against AccountNow online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the AccountNow corporate office? We have the mailing address, phone number, and email address listed below.

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AccountNow Contact Information

Report complaints to corporate and get satisfaction

  • AccountNow headquarters address

    • P.O. Box 1966
    • San Ramon
    • CA 94583
  • Company website

  • 1-800 phone number

    866-925-2036
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top AccountNow Complaints

Browse more than 31 reviews submitted so far

20

im tryna upload my documents and the website keeps freezing up not accepting my information.

20

My account just disappeared one day I can't log in an I can't use my card when u call a check the balance it tells me the balance but I can't use it

20

There has been withdrawrals from my account I didn't order nor okay payment. I WANT MY $$$$ BACK, THE AMOUNTS ARE $89.97,$88.97= $178.94

20

I’m coy hill I’m trying to get my checking number and routing number on my account now card and no one in your office will give it to me

40

I did a bill pay and your system duplicated it. I called immediately on Monday 4/8/19. The two bill pay was cancelled. I was told it would take 24/72 hours to get this back on my account. As of today 4/16/19 I still don't have this back on my account so that I can pay bills. I keep getting the message from Customer Service that they haven't received an update as yet. I work as an accountant and this is not the way you handle someone else's money. I have called everyday and I get the same message. I just don't understand.

20

I call my account now bank card to see how much that was in my account on March 27,2019 and the it stated that I only had $226 .po in my account so I call the bank and stated that my funds was pending. I have done a dispute in referring to the claims. the bank stated that I would get my money's, now they are telling me I'm not going to get my ssi money's back .I need my money's.

20

the last transaction i used my Visa card for was Aldi Store for thirty something dollars on Sunday this week. Everything else is not my doing.

20

Did not know I would be charged fees for on a card I had not used- ridiculous

20

I had almost 8,000 dollars stolen from my account it’s about to be a month now that they still tell me there’s only an investigation in progress.

20

On March 16, 2019 after a declined purchase I checked my account balance and learned that my balance of over 1,800$ had been drained to zero without my knowledge. I immediately called account now and was informed that my account had been compromised and unauthorized tranactions made. I have contacted the company with whom the transactions were made and tgey have no record of such ourchases from my account. Im have submitted a claim dispite form and I am infuriated at the lack of urgency in settling this matter. My hard earned money has been drained from my account and no attempt to investigate has been made as tge company had insured me that it would do so? After searching account noe
Ws complaints with the Better Business Bureau I realize that missing funds and compromised accounts are common place. I am sorely disappointed and disatisfied after 6 years of patronage with this company. I am currently seeking avenues of legal ways to hold account liablr for the missapropriation of my money along with negligence to orovide safe gaurds when handling the money of card holders. I am certain this company needs to face a class action suit to end this atrosity and the theft of funds from their customers. I do believe these mysterious occurrances are company related.

20

I received my income tax return refund my account was restricted I was told to send in documents I did was told to wait 3 days I did. On the third day I was told I had to send and updated bill I did I was told I had to wait 3 more days. A manager hung up in my face because I was upset and fussing I was not allowed to pay my rent and was giving a eviction notice I have to wait 6 days to get my money and I was told the department is based on a first come and first serve basis what kind of company tell their customers this l customer are important not the first come first serve. I've been waiting on my money for a week and I'm praying I'll have a roof over my head when y'all decide to give me my money I should have had my money Friday customer service is very unprofessional and need new employees that will put the customers needs first and not a first come first serve basis. I can't tell my landlord, light bill, phone bill people that my bank is holding my money hostage they are getting tired of hearing it and so am i. I just want access to my money so I can move on. You all state you go to work from 5am to 7pm but you will not expedite your customer request after they send the documents you asked for you make them wait 3 days then say what they sent wasn't in date send it again and make than wait another 3 days when they should be first by the documents ready being there you should also have branches so a customer can have face to face service because the people on the phone barley understand you and you barley understand them English is poor making it hard for either side to understand clearly. Also a customer should never be hung up on no matter what how mad the customer is. It's your job to hear what ever they are saying not get mad because you don't understand and the customer is tired of hearing I'm sorry I understand because they don't because it's not happening to Them make a customer feel appreciate which you don't.

40

I picked up account now because i liked the early pay. I got my check on Wednesday morning, everyone else, Friday! Everything was going great until i had to call customer service over an issue i was having with text alerts and speaking about security i made the remark that i have 2 cards, 1 to buy stuff online, stores and whatever and the other just to hold my money. Well this account now agent kept on and kept on until i said i would try another 1 from them and use two account now cards but i wasn't going to pay a monthly fee! Sure enough there was, so i called the same day i seen the charge and told the agent i was shutting down the most recent card activated. I told him why, he said no problem. 5 months later I'm trying to send my son money in Florida and the money lands on the card i hadn't used in over 5 months! The worst part account now pulled out "5" $9.95 payment! FIVE! I work for a living man! I just can't believe it! The call center is closed! So now I'm going to set and worry all night that 500 bucks is going to take off somewhere else! Using the card to card transfer, it's available on my son's card as well.. How it went to an account i thought was shut down! NO CLUE! This will have to fix itself! I can't afford to give away $50 because someone forgot to hit enter! No way this could be, something shady!

20

My card was lost and Ive now had two cards sent to me. The 1st one never made it. So weordered my a new one. I paied shipping next day of $25. Never came. not to add on top of this mess my account is restricted even tho i have sent a million verification methods. Plz fix this asap and refund my 25. this is crap i have over 2000 on that card and more being deposited

20

I've made 5 or 6 calls to Account Now to get me nowhere!!! My account was compromised with an unauthorized payment that I'm trying to dispute unsuccessfully. i just want my money back!!!

20

Yes i just went and put 66 bucks 9n my card then went home to days later I trued to use the card on the net it was deecklind. Balance of 35 cents

20

I do not have access to my paycheck. I cannot wait 5 business days to get my paycheck. your customer service is a joke. And this card is nothing but a scam. Give me my money.

20

On July 27,2018 I received a email from account now asking me to rate an employee based on a telephone conversation that I had. Upon receiving the email that I knew nothing about, I called account now customer service and informed them that I had not called them about my account. They then told me that I had called earlier and reported my card damage.i informed them that I did not call. They deactivated my account, asked me to fax a copy of my driver's license and social security card. I faxed the documents. Because of someone else's negligence, I am without funds. They told me that I have to wait 5 business days before I can access my funds. My paycheck was deposited into that account and I have bills to pay that can not wait 5 days. I should have not been treated this way because no one from account now spoke to me about my card prior to the phone call I did make informing them about the email that I received. This is just tedious and I will be removing my funds from account now never using this bank again.

20

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

20

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

40

They I've had four open dispute with them they are finally credited my account from one of them but right before that they closed my online account the stop the card which cannot be reinstated which means I have no access to my money after months and months of dealing with this they have no customer service phone number to talk to the people in charge of the disputes can't talk to the corporate office you can't talk to his supervisor every representative you talk to is overseas when are their main offices in San Ramon California but you can't get ahold of anybody it is a big run around they could not even give me a specific reason why they closed my account and I still have not received my money but it says when I call the card number that it's on there because they take their monthly charges but I have no way to access it. This business needs to be closed down!

20

Paid 41 dollars for gas at a gas station did not pay at the pump and put 166 dollars of mine on hold and I have to wait till 4/17/18 for my money no I’m not waiting and I went in the gas station to im pissed

20

we used acountnow for our direct deposit from social security sorry i did they are holding my money waiting for proof who i am i sent dl ss card and proff of address they want more we need that money to buy food only income sp please help card number 4226760204427099 sent a letter from social security we still waiting

20

On 11/16 account now restricted my card over a $32 charge that I did not dispute, they decided to dispute it without even discussing it with me first. My SSI was deposited then they froze my account,I found out when I went to get groceries and propane so we could have heat for our trailer. They told me they need some documents so I uploaded them and they got them.But still hasn't released my funds it is 32 degrees at nite and we have no heat in our trailer.Can't. Find anyone there who will help me....they are rude..put me on hold from 3:30 last Friday till 6:30 Saturday morning. I have been on the phone with them every day since this happened for up to 5 hours each time..i have been put on eternal hold.and hung up on, and told that they can't do anything to help me and there is no one they can send me to who can. I find that to be a excuse and a lie..now they say they are sending me a check that will take them 5 weeks to get here, so I filed a complaint with consumer affairs and it's already posted on their website.also been in contact with federal trade commissioner..department of justice..the office of the inspector general...the attorney general in Washington ..and the consumer protection office in Washington DC.and better business bureau. Also met about 40 other people online who has had similar problems with this company,and has a attorney willing to file a class action suite against them and I joined the law suite soon you will be seeing a ad on tv about it and online I suggested the tv commercial the more people the bigger the pay out you know. Now I am almost positive I won't. Hear anything back from anyone at account now, but had better get my money in the next week,too bad I am going to have to have them investigated as embezzlers and money laundering. Hey they could be using our money to back the Taliban. maybe I could do to them what they have done to me turn their world upside down and great turmoil for them. Well you have my money I want it and need it to live in the morning am calling social security and report them for stealing my money from the government and filing a complaint and telling them about all the other people they have done this to and email a request and have asked any of those hundreds of others to do the same ask the social security to not direct deposit any checks to account now or green dot accounts. Until I have my money in my hands I will post on each and every website I can find and tell everyone how you treat your customers..oh your welcome to call me if your not afraid to face someone you are unable to push around.
The name is Pamela voelker last four on card is 2508 you have my numbers my email is..
walkerpamela253@gmail.com..get ahold of me dare you to if your not chicken shilt..i will be waiting to hear from you but won't hold my breath.

40

My name is Frances Anderson & I was on the phone twice with your so call repetitive. I asked to speak to a supervisor & they hung up on me .

20

My my name is Maya Pennington and my complaint on the company account now is as follows, so September 22nd 2017 I received a deposit of $612 onto my prepaid account now debit card ending in 42264 at 3:51 p.m. and since the 22nd I have had to fight and battle with the company because the employee who put a block on my account blocked my account only because I was at work and my card was at home and I did not have my card on my body yes I was not very polite I was extremely rude and they keep hanging up on me and they will not give me my money back I've done nothing I did not call to shut off my card they did it on their own

20

on June 19, 2017 my card ending in 1141 was flagged as compromised, account cancel the card without letting me know. it was not until i tried to use my card and it kept getting declined. I was then informed that a new card that was a new card was mailed to an old address that i live years a go and updated my address with them almost two years ago. so i don 't know why they sent a new card out without confirming the address??? when i asked about the policy they i was then told that when the get notified a compromised the cancel the card without notifing the customer. this is an account that i use on a weekly basic. my direct deposit got into this account. i fell like its not right that this company would be able to do this to me and i pay a monthly charge to just use there services. I'm not askig anything more then release my funds to me and to pay and fees that i have to pay because of their run around. thank you,

20

My complaint is about an ongoing problem with my gold Visa. I should not have to send a copy of my drivers license and social security card to this company every time I have an issue with my card. I feel I have money missing out of my account at AccountNow. I requested a transaction history be mail to me because I can't access my account on line. But they already have all my history online. I will eventually in the very near future take my business somewhere else. Almost makes me think AccountNow is actually an account scam!

40

The account dispute department is not capable of doing their job. For whatever reason after my complaints I still cannot get a response as to what is going on. Stated they did everything to find out where my money is and they are very incompetent. The money was stolen at a casino but they say they cant find the error. How hard is it to view video tapes to see a persons withdrawing your funds? Avoid this bank for the fraud that they really are.

60

I had a dispute that someone had taken my card to pay a bill. I filed a dispute, someone canceled my card. I talk with someone that the card was canceled and dispute was approved. Called the card that was suppose to be cancelled and they say the correct money is on the card I have. Your employee told me that this card was no good and another card would be sent to me with the corrected dispute and the balance original on card. He said 3 to 5 business days for the car to arrive. The dispute was approved and notification forms were completed and has arrived to the dispute department, I have been waiting on the new card to arrive for over a week. I need the money. Can you please tell me if could use the card I have that says the balance in on this card or tell me where this supposedly my new card is.

40

Do not use accountnow. It is a terrible service and a bad idea for anyone who doesn't have money. They offer a prepaid Visa credit card, but you have to loaded with money on the website every day in order to use it. I don't know about you, but I would rather pay cash for anything I can. The idea of putting money onto card, just so I can later spend it, Does not make sense. After reading complaints online about accountnow, I can see why they are struggling to stay in business.

80

Want something better than a credit card? Well Account Now prepaid cards are the best replacement. A great alternative to a checking account, saves lot of your money and its safer than cash. I have taken this service and actually benefited out of it. I now don't have to worry about over drafting and I enjoy the same benefits of credit card. I can use it the same way to do online shopping, make payments etc. with low and affordable competitive rates. Account Now gives peace of mind and one doesn't have to worry about late payment charges. I recommend this to those who want a hassle free prepaid card and yet enjoy the benefits like a credit card.

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